The Royal Oak in Stafford

We had a code from the app to redeem a desert when ordering a main. After showing the staff, the code and a FULL RECIEPT of our main meal they turned us away and said we couldn’t have one even though we ordered a main and had a code. While other companies are going above and beyond, The Royal Oak can’t be bothered NEVER says on the terms and conditions ‘you MUST use code same time as purchase’

The Royal Oak Rising Brook Stafford is situated on The main A449 between Stafford & M6 J 14 interchange in the heart of Rising brook. A busy area! We were there for a Cat Protection fund raiser in the function room of the premises. The main bar area is a pleasant lounge with plenty of sport viewing tv’s on the walls. There is a grill restaurant off this space which I didn’t visit. The rear function room is medium size & in my opinion like a wmc giving just the right atmosphere for our fund raiser which filled the place! A reasonable large urban old style pub in a busy area having a large car park which in my opinion is well worth a visit if you’re in the area

We did a children’s party here at the weekend. This is an ideal function room for any party, but it’s perfect for a children’s party. It’s great size for the party games with plenty of sits when it’s time for the food. Thereis ample parking space out front.

Lovely atmosphere. Food and staff were lovely. Fantastic place to visit

Came in for lunch, lovely food and very quick

Great food great service nothing was too much trouble will be back

The chocolate fudgecake was amazing

The staff are always friendly and welcoming . The food is amazing and great value for money. I would definitely recommend a visit.

Food was awful, having previously been and the food was lovely, this visit the gammon was as tuff as an old flip flop, the chips were cold, no staff, service was slow and when they brought food and drink over they slammed it down on the table, definitely won't be returning

Been a couple of times, great place every time. Although I seem to always loose the Quiz

Always great at the Oak, good to meet up with people we haven't seen for a while and catch up with them.Top place , food and drink same high standards

My local pub for food and drink always 10/10 and the service is great especially from vicky

Every visit to the Royal Oak has been top tier. The food always comes quick and taste so good its ate even quicker . All the staff our friendly and attentive which creates a great atmosphere. Shout out to Vicky who always puts a smile on everyone’s face . Look forward to my return

Lovely girl behind the bar dani top service

Had a lovely few drinks this afternoon with amazing service from Vicky and Dani

Amazing service with a smile. I was in on Thursday evening meeting up with friends to catch up about how are holidays were before we all go back to work. The atmosphere was very friendly and we could relax and enjoy our visit. I was served Victoria she was lovely, and we had a little chat while she was doing the drinks on my round. Great customer service engaging with customers. Would recommend this place if you need a nice place to meet up with friends.

Nice little local come in regularly always top service from Vicky

Food has always been great there, the servers Victoria, Phoebe and Finley stand out as nice people

We went in for lunch and were attended to by Victoria, who was extremely pleasant. We had a wonderful time this afternoon.

Here visiting while working away from London and have had such a lovely visit Victoria and Mia were a deliate

Working away from London so are first time visiting and have to say the service from Vicky and mia was 10/10

My local we visit a lot for food and drinks with my family it’s a great place for kids as well and Vicky is always wonderful 10/10 service

staff lovely and a massive beer garden. had beautiful cocktails and food with friends .

Lovely little local pub with great staff especially vicky she’s a great laugh and always polite

Best pub for a beer we are always well entertained by Vicky

Tried the Christmas menu. Shared starter was great fun, turkey filled Yorkshire's were delicious. We had the Xmas burgers for mains which had really generous fillings and tasted awesome. Too full for mince pie sundae

Lovely place Alot of car park space Food is fantastic Staff are very helpful

Good value for money. Very tasty menu. Clucking stack amazing.

great place good food great value

Really friendly team always a great welcome and service with a smile. Food is great value and team are always great at dealing with any specific requests

We were told 45mins wait,but came much quicker. Lovely food. Some of chairs extremely well worn.

Another lovely meal with the family

Come in late to have a few pints and Finn and Jay were lovely, food was fantastic and cheap and all serviced was with a smile and a wave 🤪

A little cold today but food was nice

Not bad place staff and food are great,,,, But place it's self could do with little tlc damaged wall and ripped chairs let the place down little, but won't stop me going in

Lovely fathers day meal with my lads.

Fish and chips were quite nice! I liked the appetizers

Good food at a great price, with a friendly service

Had the best lunch ,the chief was brilliant can wait to go again x

There was 10 of us tonight to eat in the restaurant and it was a lovely meal...did not wait to long either and all our meals were all brought out together...and the staff are always polite and friendly..

The experience here was disappointing from start to finish. The atmosphere was lackluster, and the staff left much to be desired. The chef’s seemed more incapable of taking care of themselves than preparing food. Simple requests were outright refused without a second thought. To top it off, the beer was stale, and most of the food was subpar. The only redeeming factor? The chips were decent. If you’re only after some average chips and don’t mind a rough experience, this place might suffice. But for anything else, I’d steer clear.

Really run down,seats ripped and taped up table sticky Food poor, service lackluster Issues with dogs being allowed Avoid

Had an excellent experience today in the Royal Oak and our server Maisie was absolutely lovely and such a charm

Just had a table for 14.Thank you Maisie for providing great service,went the extra mile for us,very grateful...Enjoyed my curry feast,and all the other meals looked good.Great value,nice that the pubs standards have returned.

Great friendly service from Maisie today. Excellent food, Would recommend

I tried the hunters chicken dilshous.

Great local pub. Friendly staff and good menu choice.

Had the hunters chicken was lovely as usual service with a smile

The bar made phoebe woz a delightful

Came in earlier today and given a warm welcome by both bar and floor staff, one of the servers I believe his name was Ben was very helpful with the menu and what it contains (deals etc), and maisie who also came over with my food with a warming smile, definitely recommend coming here again

Had the breaded mushrooms for starter they were old and chewy no one asks during meal if everything is ok Go here at least twice a week but may change venue been very disappointed lately

Really enjoyed the food. Definitely would come back.

great fresh food, great prices, stored a birthday cake and brought it out with candles lit when requested. Polite and helpful staff.

Changed hands to a Sizzler . My wife and I had fish and chips these were just warm bread was stale chips were like cardboard. Shame was looking forward to it..

Child friendly, pleasant atmosphere, delicious food at reasonable price! We will be coming back!

Been coming here for years and the food quality is amazing hot food arrives quickly love the food and the staff are all warm and welcoming

Been here today for my second time food is really good and the staff make it a pleasant experience

Oh my word what a wonderful experience we have had this evening. My Autistic son aged 33 was treated so beautifully by all the staff and in particular Phil behind the bar. We ordered lots of food for my granddaughters and lots of rounds of drinks. What a lovely evening we have had. Well done to management to employ such wonderful, empathetic staff. 5*, gold plated service. Thank you from the bottom of my heart. Will will be back. Kind regards, Theresa Dyer

Not the best experience. Young girl behind bar kept messing with her spot by her nose then touching the glasses. She did this numerous times. Disgusting Food ok. Chips over cooked so we're sent back. Doubt will be returning any time soon. Poor

Food was good and service was great.

If like my family you're travelling waaaaay up north on the M6 and sick of paying extortionate prices at motorway services, this restaurant just 6 minutes off JCT 13 offers 2 meals for £11 on selected items from noon and is cosy clean and the staff super friendly. Highly recommend!

My clukin hot chicken burger was very nice and the service was quick. On a negative note I would advise not to eat in the pub on hot days as they have no air conditioning, fans and the windows couldn't be opened.

My son reccomended this pub for the food, said it was really good...... I have disowned him.

Food cooked too much my lasagne was burnt

Just wanted to say that Daniel Horton (who has left the negative review below) is a complete tool. Snotty nosed entitled git. 👍

Service wasn't with a smile, the bar manager (she) was very miserable to the customers and very short with the bar staff. Not professional at all. Don't think we will be heading back soon.

Great food staff are very polite would highly recommend

Nice cheap pub for lunchtime meal

Only had about 8 chips and 5 off them was hard and tasteless , can't cook chips then there's no hope for rest of menu , higher prices and low quality and portion size as usual.

I came there a while ago, customer service was great, food didn't take long to arrive and there was this one really nice individual called billy he was really careful, and amazing overall, I could tell he really cared about his work and puts alot of effort, everyone was really nice and food was delicious, The place also looks amazing.

Absolute amazing service! Billy was amazing too the manager!

Awesome pub; love going down; Billy is awesome and always great with us. Will be back again next week!

Had a lovely trip to Stafford made even better by spotting this pub for food and drinks. Billy the manager was absolutely amazing with food and drink recommendations. Food was piping hot, served on time and so tasty! Thank you.

Had a great meal here the service was really good served by Billy who was very helpful and will definitely return

Exceptional service as always Victoria was incredibly welcoming and attentive.

Brilliant pub . Foods great . Great people . Staff amazing . Billy from the bar is an absolute star. Goes above and beyond to help . Always a good time in the oak ❤️

Lovely welcoming pub, good food. Always good atmosphere very polite staff, especially Billy he always goes out of his way to make sure the myself and other customers are happy. Would definitely recommend.

Thank-you to the team & billy for an amazing recommendation a rosé wine for my partner amazing time here would love to come again later on in the summer for a beer in the amazing back garden

Food was lovely, customer service was rubbish...staff rude and insulting.

Pop in for a drink seems a friendly place although I didn't eat there the food they served looked nice

Came in for the 2 for 11 quid deal after work. First off decided on a bottle of beer because the draught always tastes like vinegar here. Ordered good, which the guy behind the bar decided to completely ignore the deal and charged full price for both meals. Waited for the food...... Waited.... Waited.... 50 mins later, a microwaved lasagne (strangely identical to asdas yellow box cheap stuff) with 2 small pieces of stale garlicless bread. The missus ordered the scampi which was tiny, with terrible chips and cold peas (which she wasn't given a choice over at the bar). All in all lousy food, awful beer and the staff just don't care. Food & service used to be good here, but sadly not anymore. We won't be back.

Food was excellent and piping hot as well as served on warm plates. Portion size about right. Waitress was lovely and informative.

Beautiful place to go with family and friends 🫡🙌🔥

They do a good burger and chips, not a fan of having to download apps in or to take advantage of any offers, should be available to all.

I came to the Royal Oak Stafford with my son and my Mrs, shocking service from the tall skinny ginger lady manager, I asked for a specific way for my starter, I asked for flat wings instead of knuckles which as a paying customer, I thought I’d be listened to! As they weren’t busy in the slightest! I thought it would’nt of been an issue! She then went on to tell me there’s no way she could facilitate that?? I mean what??? Why??? I’m a paying customer? She went on to speak to the chef and mock my order? Are you for real? Then when I got my wings they were all knuckles no flats in sight? didn’t even get one flat? Clearly mocking me, not professional in the slightest, serious action needs to be taken with staff shocking behaviour! Apart from that food was ok for what we paid! but I don’t expect that sort of behaviour disgusting!!!!!!

The food was served within 10 minutes and was good

Couldn't get more efficient staff. Food well you get what you pay for. It was well presented and hot! I think we might have sat too close to the bar.

Lovely food at a very reasonable price.

Called in for a coffee ☕ didn't eat it's very scruffy needs quite a lot of work doing chipped walls and needs decorating friendly lady behind the bar

Food is normally spot on but this time it was terrible

Went here for a mates funeral. Wasn't a bad place, just a little sad.

The entire team were fantastic tonight from beginning to end of our large family get together for Christmas celebrations. The bar and floor team were welcoming and amazing throughout. The food from kitchen came quickly, all 9 meals came out perfectly cooked even accommodating for alterations needed to meals to account for dietary needs. Thank you to each and every team member for helping to make our evening so special.

Nice local. Staff always amazingly helpful and polite. Efficient and welcoming too. Food is always so good.

Really nice atmosphere staff are friendly service was brilliant lovely laid back approach bar staff were brilliant especially Sara love are time there I would highly recommend a visit

It's ok but if you want a steak on a plate, avoid. Served on skillet, it renders the dish quite difficult to negotiate.... For me anyway.

Service lovely. Food really nice.

Food ok looked like it was thrown on the plate,served with no cutlery won't rush back for food

I go there regularly most weekends with my family. We have food and it is usually really good. So i thought why not book the party room for my mums suprise birthday party. So i booked it and payed for it in FULL in august. The party was in November. So the day before the party comes. We receive a phone call saying that they have to cancel it due to a water pipe leak. They had been closed all week. They had not been in touch. The DAY BEFORE THE PARTY they made contact. No apology. So i had to try and find another venue the day before the party for a Saturday night! Nightmare. I went and collected back the full payment i had made for the party room and the manager had to let me in due to them still being closed. No hello. No apologies. Did not say one word to me. So that made me even more upset about how i was treated. An email was sent to the brewery which another manager replied to. Did not apologise for the manager i saw in person. Did not apologise properly for the let down. All that they said was that they ‘feel sorry for their staff being payed minimum wage on the run up to Christmas’ what has that got to do with my party room being cancelled? And them letting me know less then 24hours before the party was meant to start? Yes, stuff happens and a water pipe leak cannot be helped. But them knowing all week and not saying anything until the day before. And them even saying sorry? And saying they feel sorry for their staff? Yeah i get you might pay them minimum wage because you pay them pennnies of your thousands. But not feeling sorry for me who had hired a dj (£380) , been planning the party for months, buying decorations, inviting friends to the party to keep it a suprise? So much for not feeling sorry for your let down customers! And some of my guests showed up to the oak still as they had not got my message about the venue change! Rubbish communication. Rubbish ‘apology’ email. Rubbish Management. I will not be recommending you in the future for anything. Failed me. Failed my guests. Failed the suprise birthday party. Shame on you.

Walked all the way up from cotton fields to find it was shut but said It was open on Google and still looked open from outside as there was no big sign up saying it was shut just a A4 paper on the bar door so didn't know until I walked right upto it hopefully I will get to try it out another time

We all had different meals and they were all delicious. I had sizzling chicken with lemon and pepper sauce. The chicken was so moist, the vegetables still had some bite, there was even tenderstem broccoli which I found very delicious. The best meal iv eaten in a pub/restaurants for a long time, thank you