The Royal Oak in Richmond upon Thames

Overall, it was a nice experience with lots of choice but there are two things to mention. Firstly, the size of the roast potatoes were too big and in my view should be half a size and have a crispy context to them. The second is what made this five style of you go down to a three star review is that we went to the bar and ordered the food when my wife told me how much it cost. It looked too much to me so we asked for a receipt and it showed they were charged somewhere in 12 / 1/2% gratuity but not only on the food but the drinks as well which meant we paid an extra £2 on top for buying and collecting our own drinks. which I think is unreasonable considering this is a pub not a restaurant. Which was Very disappointing and had we not asked for a receipt we never would’ve known. TIP ORDER DRINKS AND FOOD SEPARATELY AND SAVE 12.5%

Amazing night for my mums 50th birthday. We had to the upstairs function room. Dan the GM was so helpful and friendly. Hamish looked after us all behind the bar all evening. All staff were great and thank you to the kitchen team for the delicious pizzas. Night to remember and highly recommend for anyone looking for a private function booking. We certainly will be back!

Booked a table for dinner one Friday. Despite efforts to attract the attention of several staff we couldn’t get anyone to knowledge our presence. After waiting 10 mins we spoke to one lady telling her we had booked a table, she just walked off. Fed up we walked out ..

Great pub , plenty of space , friendly staff , great atmosphere and fun crowds after the rugby , last week was rocking with the band they had in .

Nice local, good range of beers, good space and well run

Amazing food, lovely staff and good selection of beers!

New owner. Might go in there a bit more now. Didn't eat in there.

Love the pub, relaxed. Friendly staff amazing food.

Loving the new pictures on the walls and the new colours of the interior, makes it feel so warm and wintery! Looking forward to seeing it buzzing once the rugby starts again!

Fantastic place - lovely atmosphere on a Thursday afternoon, had pizza and Gorgonzola ravioli which were great. Super friendly waiters. Busy with drinkers and other diners but nothing too much trouble. Definitely be back

Lovely place , staff are friendly and helpful will be back !

Didn't eat there, only had couple of drinks outside, apparently it is due to close shortly, so unable give any thoughts

Attended the Royal Oak for the football as they promised reasonable prices and a good atmosphere. I immediately realised that they had raised prices from £6 to £8 !! Then at half time I ordered two lime and sodas and they charged me for lemonade, £3.30 extra for each drink. I eventually complained they were incredibly unhelpful. I feel they are not very customer focused , avoid if you can!

Lovely staff, good drink selection, but they poured much less than a single 25ml shot into my drink, telling me that they're instructed to pour under the top. I totally get pouring under the top to secure stocks, but pouring 17-18ml is just having the customers off.

There were so few people in and the tv on so loud that there was not any atmosphere. Stayed for one drink which we drank quickly. Toilets were clean.

great experience! excellent service everyone was so lovely! drinks and food were both amazing !

Great pub when the rugby is on. Came and enjoyed a couple drinks after the game on saturday

An absolutely delightful burger for a great price. The staff were amazing, clean pub and toilets and the garden is great. We can’t wait to come back In the summer

Kids party held in function room was great, team were very friendly and accommodating. We had some pizzas post party which are well recommended.

Food was spot on and great range of drinks on offer - wine and beers. Very welcoming and pretty busy for a Wednesday night. Will be back again soon.

The quiz on Wednesdays is lots of fun. A great host and a fab atmosphere.

A classic Pub with a very good atmosphere.

Foods actully pretty good, good tap, madri and moretti. 4 tvs great for the football. Not the busiest pub so it’s good for a quiet pint. Great location, friendly staff who actully care. 1 of the better pubs in Twickenham/Richmond

Nice big pub, good food, staff a bit grumpy

Had two visits, either side of a Twickenham game. The pub was more satisfactory than the rugby!! Nice pints of Twickenham beer & friendly staff. Fine!

Visited this pub and unfortunately left my handbag behind. The lovely lovely staff kept it behind the bar for me and I collected it the next day. . So grateful to them .

Watched football today, had a mighty meat pizza which was great. Not that busy but good service and plenty of tvs to watch the game.

Klaudia is such a gem! Such lovely and welcoming service and place! Thank you Klaudia for making my day better :)

Attended a private function upstairs, decent food, beer and service.

Rugby pub, great visit last weekend, team were amazing considering how busy it was.

The Royal Oak is a great place to have a drink with your mates especially on rugby days. Andy was really helpful and accommodating. Will be back!

"Dynamic pricing" must be the most ridiculous thing I have seen in 2023, or how to take the piss out of customers. Won't be coming back.

Was visiting friends and we went here for lunch , the staff were great and really helpful with my daughters food intolerances, the food itself was served hot ( yes some places serve like warm) and was very tasty. The pub was quiet at that time which suited. Going to meet up again before Christmas for a quiz night 👍🏻

Came here with my family for a lovely meal recently. Food was outstanding, staff were helpful and attentive throughout our visit. Friendly atmosphere and cosy feel. Would highly recommend. Shoutout to Joe our server!

Lovely pub, nice and calm on the weekdays and livens up on the weekend.

I have been in the Royal Oak quite a few times now for drinks, and have not been disappointed. It is a lovely pub and the staff are nice.

Back in Twickenham for Football last night and watched to Spurs vs Chelsea game. Not that busy- was a Monday night but still a great atmosphere.

The Royal Oak has been a firm favourite for as long as we’ve lived in the area. Weather solo, with family, friends, colleagues or clients it has always been a good choice. Friendly staff, cosy atmosphere, delicious food and great selection of drinks. However, from the day the new ownership took over it was clear even without going inside that the vibe had changed. After visiting this week though with a friend and colleague for a “working drink” I am sorry to say that I would no longer recommend or choose to visit this pub. Stepping through the door it felt unwelcoming with cold air and the smell of smoke from someone just outside smoking coming in through the wide open doors at what should be the cosy, fireside end of the pub. The previously large wine selection now offered little choice the food menu uninspiring. None the less we each ordered a starter and had intended to order mains too but when the starter came it was honestly the most disappointing and basic thing I have eaten in a long time. Already unsure we were in the right place we were then driven out by the loud, cheesy music which started playing at 7pm. Too loud to talk or even think over, we split our remaining drinks so we could finish and leave as quickly as possible. We went to the Eel Pie where we had mains, two more drinks each and a lovely evening. Sorry Royal Oak, such a shame.

Super friendly staff, food was lovely and pub has a pool table which is always a plus. They also have 2 for 1 cocktails which are fab.

A great pub to go to watch the football with your mates, prices for pints are reasonable and the food is decent

Watched rugby last weekend, atmosphere was amazing, shame about the result. Team friendly as ever and still a great selection of craft beers.

TV very loud for early Saturday afternoon

Delicious food, great atmosphere and fantastic customer service!!! Just brilliant 🤩

Came here for a bottomless brunch & the service was exceptional. The team kept us topped up and looked after for the full 2 hours (plus a bunch of extra time for us to finish our drinks!) we upgraded to have cocktails as well as prosecco and they were really delicious, 100% worth it. Would definitely recommend! Great value.

Came with mates to watch the champions league, both the arsenal and the man United games were on with each game in different corners of the pub. Can see a tv from basically anywhere you sit so great for watching football or any sport. Really good food menu too

We get to The Royal Oak as and when we can and always find the team very receptive and welcoming. Came in yesterday to watch the Newcastle game and ended up doing the quiz which was very interactive and a good experience.

great atmosphere great food and always good for live sports

Watched the football last night, great atmosphere, really enjoyed myself. Also have a new menu so great to try some new things. Great service as normal.

I've called in twice now before different rugby games at Twickenham Stadium. On both occasions the beer has been delicious and the service prompt. Perfect pre and post match location for us!

Was in town for the rugby, booked for lunch and came back after the game - great atmosphere with live music and decent prices etc.

The quiz night on Wednesdays is great fun, we won a free bottle of wine for having the funniest team name. Would recommend!

A great place to watch the football. I came in with some friends to watch the world cup, wherever you sit you have a TV in view, ended up staying as they have a pool table.

great food and great service, very helpful and polite. fantastic live music on fridays and great quiz on wednesday nights

a great atmosphere, great service and food. fantastic live music on a friday and great quiz on wednesdays

Great service Saturday, in town for rugby, England vs Wales. Drinks much, much cheaper and better than the stadium. Came back after the game, was impressed by speed of service for the food.

Visited to watch the Lionesses QF Match, plenty of TVs, friendly staff and a decent selection of beers, nice clean premises and toilets.

Popped in for the quiz night on Wednesday, was a proper laugh! The quizmaster is great and a nice variety on the questions. Will definitely be back next week to try and win that bar tab!

Thank you to the team for hosting a great last minute birthday party at less than an hours notice after we were rained off in the park.

Superb pub with a super friendly team! The food is delicious and the cocktails are 241. Love it! Will defo return here

This pub is such a beautiful and quirky place to go with your friends. The food is sooooo delicious and the team is super friendly! It has become our local now

Matilda made me appreciate the extensive wine list and Martin gave me incredible recommendations on the whiskey available at this establishment. Namingly the famous grouse which at a cheap price satisfied the need for a taut whiskey to quench my thirst. Overall the best service anyone could've asked for.

This used to be one of my favourite pubs. But I went on the 9th with my family. I was so disappointed, more than I have ever been, for a very long time. Food was all from packets and frozen. No taste, very dry. Service was bad. It just all felt like no one cared and wanted to be there. What a shame it used to be packed on a Sunday from a great roast. There was just us, and a couple of other table. And we kept on having to get everything ourselves. PLEASE PLEASE BRING BACK THE OLD CREW . OR WE WILL LOSS ANOTHER GREAT PUB IN TWICKENHAM. Shame.

Lovely staff, great vibe (and dog friendly)! Matilda is a legend😁

Food is well overpriced and frozen, they are doing party bookings having one chef on the duty which makes everything delayed and I feel sorry for the staff that’s working there! It speaks for itself when the staff and manager has to post 5* reviews about themselves. So sad.. Missing the fresh produce and Sunday roasts. Won’t be back and won’t recommend to anyone.

Went for the quiz and had an absolute blast!!! Martin the bartender was quick and friendly would definitely recommend coming here!!!

Came in with a few friends for quiz night, some food and a few drinks.had a really nice time shout out to Martin, seemed like it was busy but he still made time for our group.

Martin was amazing super helpful with drink recommendations

Martin was the best, helped us decide and gave great suggestions for food and drinks. One of the members of the group have serious allergy problems and he was very knowledgeable on what products off the menu she can and can’t have. Would defo recommend coming here. Was meant to be a quick stop, ended up staying all night. Thank you very much Martin!!!

Came for the quiz and had such a laugh with my friends Great service from martin and just an overall great experience would recommend

Wing Wednesday is to die for. Love the weekly quiz. Been served by Martin who always has a smile and fantastic service. Would recommend for anyone looking for a nice drink away from the main high street.

Had a lovely night and staff were very pleasant. Special thanks to Martin for being attentive and friendly

We made a reservation in July 2022 for our wedding drinks in June 2023. I visited the pub and emailed multiple times to confirm the booking and the required numbers of drinks and canapés to be served. On arriving on the day none of the food or drinks were available for us, we ended up having to get our own glasses from the bar staff as they didn’t even put the glasses out to be used. We asked the manager what was happening but they were not interested and more or less just shrugged their shoulders. We ended up needing to wait 30 minutes before any food came from the kitchen. To make matters worse we then were charged an additional £100 on our card over a month after the event, despite having settled the bill on the day. The standard of service and general treatment has been appalling from start to finish and charging additional money is unacceptable, I would recommend you avoid this pub at all costs.

Came with the family last weekend. Booked online and requested a high chair and space for buggy. When we arrived, Andy the manager showed us to the table and made sure we were happy with it. They had met all of our requests on the...

Visited again last night, Andy who I think is the new manager was very welcoming and made sure we were well looked after. We all had pizza and they were excellent, washed down with some craft beers which they have a good range of. Will...

Haven’t been to The Royal Oak in a while but it seems to have changed hand and has changed and is much better. Will be back soon as enjoyed my visit.

Came in here for a few drinks yesterday and left very pleased! The bar staff were really friendly and the food/drink was all lovely! Will definitely return when next in the area!

Came in here for a few drinks yesterday and left very pleased! The bar staff were really friendly and the food/drink was all lovely! Will definitely return when next in the area!

Superb pub just 3 mins from the station. Great menu and service. Plus it was great to have a new pool table for that proper pub experience. The new manager Andy has certainly made it more welcoming and all the old staff seem to have...

Lovely place to be in , tasty food , fast service . Pool table and air con its a perfect match for a hot summer day . I will definitely go again .

Great pub to watch the football and play pool, air conditioning was a lifesaver in the heat. Nice outdoor patio area as well.

Family dining. Large portions, great choices. I am never disappointed on my lunch or dinner choice.

The Royal Oak is a great place to come and have a few pints with your mates, especially since they now have a pool table, plus quiz on Wednesday is always good fun and now with there offer for Wing Wednesday where you can get wings for 30p a wing, which is a bargain

Bar staff was very friendly,Ambience was good and food was awesome especially peri peri chicken must try.

Bar staff was very polite and they are doing their best to give the customer satisfaction and drinks are super tasty and the food they are providing are really delicious. Especially the food they are serving are really delicious with various varieties and with the...

Cosy pub with a great atmosphere, would thoroughly recommend. Suitable for any occasion with a fantastic selection of craft beer and friendly+knowledgable staff. Nice to go to a pub with such a diverse choice of beers you might not otherwise be able to have.I had...

Had the hot and halloumi burger it was amazing, all my mates had a great time. Purple rains and neck oils👌👌

Great night out at The Royal Oak, friendly team and a good range of beers. Live music on which was good - they have it on every Friday. Will be back next week.

Had a night out in Twickenham last night and visited a few pubs and bars. Must say The Royal Oak was one of the best I’ve been to and much improved since I last went. Will be back soon.

£16 for half a plate of nachos A disgrace

Lovely place for a pint. Clean and polite staff. Went there for the rugby and had a lovely Guinness

Good place to head after the rugby

When you order a burger without cheese because of an allergy, but the chef refuses to make it because it has a brioche bun...despite me telling him I'm fine with it. Then i asked for one without the bun, but no...maybe the chef thinks ill sue him? So I have no choice but to refund and and sit there going hungry as the rest of my party eats. Not impressed at all. Especially as we are told there's no pizza or fish and chip's on the menu either. Just a total mess. I for one will never ever come back here again. So embarrassed in front of my new work colleagues. What should be a lovely evening totally ruined. Never again.

expensive and a little up itself

Gathering of five friends booked weeks ahead so didn’t realise rugby day . However it was empty at 12.30 . Ordered food and they got it wrong . Food wasn’t worth it . Lots of shouting between staff to get attention . We ate hospitality...

Great beer and fish and chips. Good atmosphere and friendly staff

Rugby night. Beer served in plastic cups with no option to be treated like a grown up. Staff rude and just held their hand out for your money without telling you the price, a please or thank you. Wasn’t even busy. Very poor.

Summer big game - table booking lost, poor menu, over priced, long wait for portion of chips. Not going to be back for a bigger event as very poor experience

Lovely local pub very friendly great foid

Foods was not good and very expensive but drinks is good choice at the bar

Great place and very good quality food