The Ritz London in City of London, Westminster

Despite having stayed here on several occasions and wanting to revisit for a cocktail at the Rivoli was met with the most obnoxious shaming of one of your staff not being allowed to have a drink in the bar around 8.30pm on the 23rd November on account of not having the appropriate footwear. I have previously enjoyed and spent a large amount of money at this place only to be met with the most incompetent and rude concierge that I’ve ever had the misfortune to meet. I’m genuinely shocked by the behaviour of this staff member who made me feel like a complete moron and shamed myself and my friends with some ridiculous excuse that I’ve never been asked before. I please do not go here if you value your self worth because regardless of your previous patronage they this employee will treat you with complete contempt and snobbery. I will never come back here again!!!!

Dining at The Ritz Restaurant is an unforgettable experience of culinary excellence and refined elegance. The opulent setting, with its soaring ceilings and intricate details, creates a regal ambiance. The menu is exquisitely curated, offering dishes that are as visually stunning as they are flavorful. Every bite feels like a masterpiece, paired perfectly with fine wines and impeccable service. The live music adds a magical touch, making it more than a meal—it’s a celebration of luxury dining. Truly outstanding!

Pitiful welcome. Refused entry to go for tea at 3 p.m. simply because I didn't have a tie... In 2024, a three-piece suit is required for tea. Too bad.

Had a brilliant three night stay as a birthday treat. Took in all the guest options. The room was large, comfortable and had all the amenities one could ask for. Trips to the Rivoli Bar, Afternoon tea and amazing dinners in the restaurant. I’d definitely go back, the staff make this place and are incredible. Nothing is too much trouble. My only concern was something outside their control. I had a sixth floor room, but could still hear idiots at night and early morning blowing their car horns. At 2 am it’s not funny. Is there really that much traffic all night long. Can’t wait to see what the refurbishments are going to be like. Hope to return when they are done.

Amazing experience can't be described in words 😍 We were there for afternoon tea such a beautiful hotel

The hotel's treatment was very bad, especially with the Gulf people. We were prevented from entering because of the shoes on the basis that they were unofficial, knowing that the uniform was completely formal with the shoes as well. We were first allowed to enter through the hotel door, but the internal receptionist prevented us from sitting after he learned that we Arabs say your shoes are informal!!!!! I asked him to explain to me that if the shoes I am wearing are informal, what are formal shoes??? He remained silent and did not respond!!!! In front of us, a foreigner entered, wearing casual clothes, and was allowed to enter. When I informed another employee who was at the reception, he replied, “I cannot speak about this matter!” I hope he treats tourists courteously!!!

My Friend had a 60th Birthday tea and we were 9 and we had an excellent tea. Very good staff pour tea for us. The sandwiches, cakes and scones were excellent. There was a harp being played during our tea. My friend got a small cake with a candle on it. We a.enjoyed ourselves. Very good occasion.

Afternoon tea. I was worried because it was already fully booked even two months in advance, but it is better to check the website frequently without giving up because there are a lot of cancellations as the day gets closer. Although I was a traveller whose English was not that good, I was satisfied with the polite and friendly service I received. It was also nice to be greeted in Japanese. I had a good cultural experience, being exposed to beautiful silver cutlery, luxurious furnishings and traditional tea cakes. It was also nice that takeaway bags were provided, which is unusual for a high-end restaurant, and as it was the last booking slot from 19:30, it was empty by the time we left and the staff were happy to talk to us and take photos. I'd love to go again.

Afternoon tea was absolutely amazing at The Ritz. The sandwiches,cakes, service and surroundings are so lovely and fantastic. I would recommend it for a special occasion.

My husband and I took my grandparents for afternoon tea at The Ritz last week. We had visited before, but we were keen to share the experience with them. Our visit started with the warmest of welcomes by the doormen, the mature gentleman in the top hat was delightful. Once through the revolving doors we were directed to Palm Court. The room is beautifully decorated and the piano playing makes for an atmospheric and enjoyable experience. The tea menu is extensive and the selection of sandwiches is generous. I had requested a vegetarian menu at the time of making the booking and this was managed sensitively throughout. The sandwiches and cakes are served first, and soon followed by the scones, cream and jam (there are two scones per person). During the course of the afternoon tea an additional cake is served from a trolley, which comes to the table. The tea is plentiful and the service is excellent. We enjoy the pomp and ceremony of the traditional afternoon tea and delight in the level of service and attention to detail. We would definitely recommend the experience and would visit again in the future. Access is really easy as it is just a short walk from the Green Park underground station. Note that there is a dress code, but this is easy to look up on the website and it is highlighted when booking. Note that there is a service charge applied to the total bill of 12.5%.

We have experienced the afternoon tea and the dinner. The dinner option is far better than afternoon tea. However, for the price, the service was not attentive enough. There was not the coherent togetherness across the serving staff. One lady was the stand out star who gets ritz from 3 to 4 stars. She actually talked with us, learnt about our celebrations and treated us to an additional cake on the house. She smiled, engaged and made us feel welcome. Everyone else made us feel like we were in the way or out of place. Also, be warned that a glass of bubbles is £40 each! These 2 drinks cost nearly the same as the entire 5 course meal for one person! The venue itself is beautiful and highly recommend getting some pics before or after the meal.

If you were born before 1965 you might love this place...its very stuffy, no trainers rule for the bar even if youre staying in the hotel... The rooms are old, and very very tired. This is not the Ritz youre used to elsewhere...

Fantastic afternoon tea, very friendly and attentive staff but not overbearing. The food was excellent.

Wonderful atmosphere and excellent service for our celebratory afterwards tea!

We had an afternoon high tea, and it was very enjoyable, felt relaxed and pampered, staff were very friendly and polite, sandwiches and cakes were excellent, large range in teas, anything leftover will be boxed for you to take away, and to top it all, a piano playing in the lobby.

We came for afternoon tea to celebrate my grandmothers birthday. Straight away the service was amazing the attention to detail was great too the service felt almost personal in a way. The pastry’s were lovely and knowingly brought us sandwiches according to our preference sheet !!! Lovely experience and be warned it gets very very busy 😊

I'm writing this review based on a truly disappointing afternoon tea experience at The Ritz. The service was far below the expected standard for a 5-star establishment. The dress code expectations were misleading, with staff enforcing a strict jacket requirement despite assurances of flexibility due to the hot weather. The air conditioning was inadequate, and the staff’s response to customer discomfort was condescending and unhelpful. The overall atmosphere was chaotic, with poor organization at check-in and a rushed feeling throughout the experience. The quality of service was inconsistent, and the staff seemed more interested in efficiency than customer satisfaction. While the food was decent, it couldn't compensate for the terrible service. I strongly advise considering other options for afternoon tea in London. I expect a timely and appropriate response from the management addressing these serious concerns. Edit: Ritz asked for an email. That email was sent and answered by your stuff in the same condescending manner your stuff treated us during the afternoon tea.

The perfect hotel in the centre of London. The manager and staff went out of their way to ensure we had the most pleasant experience. Rita da Silva your kindness and generosity was incredible. Thank you so much.

Amazing night with my wife very plush and the staff go well out of there way to see you get the ultimate best of everything. Rooms are amazing and bed fit for for a king oh and my queen. The restaurant is amazingly beautiful and food out of this planet highly recommended for a very special occasion as we had had thank you all.

A Michelin star service hotel. We went there for the afternoon tea and it was a 90 minute theatrical experience. An extensive variety of tea, sandwich and cake options and you can also customise your menu to accommodate halal, vegan and kosher items. Highly recommended.

I couldn't get in because I was wearing tennis shoes.

Wonderful flavoursome lunch followed by cocktails, attended by very friendly staff

What a delightful high tea experience!

I booked The Ritz for my husband’s birthday weekend and it was absolutely fantastic. The service is top notch! Starting from check-in with Bibi she asked if we had plans to celebrate, then booked the Ravioli bar for us and then we also had Live at the Ritz dinner and live music booked. The food was fantastic the waiters took great care of us and recommended dishes- especially Michal and Lewis were very attentive and helpful. Everything was absolutely perfect! We had a blast and it will be very hard to top next year.

One of my worst experiences in hotels. The first staff at the gate dealt with the Gulf nationals very badly. We were followed until we entered the lobby and were prevented from sitting and drinking tea without any reason. The last thing is that it says it is forbidden to sit in the lobby in a coach, knowing that there are foreigners wearing coach boots, knowing that the reception and the coach service are open. They didn't say anything, but the door guard was the one who entered with us and prevented us from sitting. Unfortunately, I have not seen these behaviors in five-star hotels around the world.

I booked it for two weeks and it was one of the most beautiful stays in an old and luxurious hotel. The service and service were excellent

They have the rudest doorman in London. Wouldn’t wish to book a room or table with such staff. While most of Ritz staff around the world are very professional and welcoming, you will be surprised how Ritz London doormen give themselves much authority just to ruin your experience.

An emblematic and typical place in London, it’s a dream! I recommend

Very authentic British experience getting judged by my clothes by a very rude guard

host in restaurant, discrimination against person. he asks questions and then, despite the available seats, he covers his tracksuit with the code. so why does he need information about whether we are hospitable at the hotel or not. some are allowed to sit, others are not allowed to sit because they have the wrong shoes, even though we have the same ones. a very sad thing

We always visit The Rivoli Bar at The Ritz when we are in London. It is always such a delightful experience, with truly exceptional service and exciting seasonal cocktails.

I visited The Ritz in the daytime and experienced the set menu, which was around £90 a head and the bottle of wine we purchased was around £60. The food here was beautiful from the taste to the presentation. I had no complaints with any of my 3 courses. The decor in this establishment is very luxurious and elegant with antique furnishings, and the customer service is 5* they make you feel like you're very important. When we booked, I imagined this being an overrated experience that people had hyped up. However, I was blown away with the quality of food and service!

My mother fell down on the road before arriving at the Ritz Hotel on the afternoon of 7/20. After entering the hotel, the front desk staff carefully helped us clean the wound and gave us OK. It was the first time I encountered such a careful hotel. I will definitely come back to the UK in the future. visiting

Absolutely beautiful....staff very attentive and friendly, food amazing, had afternoon tea, highly recommended.

The Ritz-Carlton Hotel is considered one of the most luxurious hotels in London, boasting a prime location, elegant architecture, and excellent service. Be sure to try the afternoon tea. The staff are wonderful, and the food in the restaurants is beyond description. The Ritz-Carlton Hotel is considered one of the most luxurious hotels in London, boasting a prime location, elegant architecture, and excellent service. Be sure to try the afternoon tea. The staff are wonderful, and the food in the restaurants is beyond description.

⭐⭐⭐⭐⭐ The afternoon tea at the Ritz Hotel in London was an absolutely wonderful experience! From the moment we stepped into the stunning Palm Court, we were enveloped in an atmosphere of elegance and charm. The staff were attentive and made us feel like royalty, ensuring every detail was perfect. The selection of teas was impressive, with something to suit every palate, and each cup was brewed to perfection. The finger sandwiches were fresh and delicious, with a delightful variety of fillings. The scones were the highlight for me – warm, light, and accompanied by the most delicious clotted cream and strawberry jam. The pastries and cakes were exquisite, both in taste and presentation. Each bite was a testament to the skill and creativity of the pastry chefs. The live piano music added a touch of sophistication and made the experience even more memorable. Overall, the afternoon tea at the Ritz was a perfect blend of tradition and luxury. It was a delightful indulgence that I would highly recommend to anyone looking to enjoy a quintessentially British experience in an iconic setting.

Popped in and enjoyed a wonderful casual drink before having dinner

It was my first time having breakfast here and it was more than perfect. I thought it wasn't just an event, but also a wonderful experience. The service is very friendly, courteous and attentive. The atmosphere is downright enchanting and the decor is very nice. The sumptuous meal was a spectacle for the taste buds and impeccable.

It’s the Ritz nothing they leave nothing for you to complain about

High Tea at The Ritz is an absolute must if you're in London! The food was delicious and there was so much of it! More than I've had at any other high tea. As well as the finger sandwiches, cakes and scones that came with the high tea, an additional dessert trolley came around with a blueberry cheesecake and a chocolate/hazelnut cake. 2 of us are gluten free so we had our own gf options for sandwiches, cakes and scones. (No gf options on the dessert trolley but we had more than enough food without it) We also added a glass of champagne to our high tea. The service was impeccable as you would expect and the ambiance was lovely, with a pianist playing during the high tea 🥂 It was the perfect way to celebrate my mum's 70th birthday 🎂

My husband and I stayed here recently for the weekend, such a lovely and classic hotel and the service from the staff was great nothing was too much trouble. We would highly recommend.

My husband and I got offered a voucher for Afternoon tea at the Ritz as a wedding pressent. Due to illness, we could not do it for a long time and we realised our voucher had expired when I called The Ritz to register my voucher against our reservation for the next day. I was then told by the (relatively pleasant) reception that they could not do anything for me and that I should call back the next day to talk to a Manager. They would be in a position to potentially extend my voucher's validity. I called the next day, explained my situation to another receptionist. After being put on hold for less than a minute, I was informed that the Manager would not agree to talk to me, nor would they make an exception and extend my voucher. I hung up the phone in tears. My husband then wrote an email to The Ritz to explain (again) our situation, what that Afternoon Tea voucher meant to us, and how upset I was by the way I had been handled. He received the same reply : NO. This is deeply disappointing, and what I consider being very poor customer service from an establishment such as The Ritz. I would have expected much better in the light of our very special circumstances.

I had high expectations for such a prestigious establishment like the Ritz. Unfortunately, my recent interaction has left me immensely disappointed and l am reluctant to ever visit or recommend anyone to visit. I received a voucher as a gift and was eagerly looking forward to using it for a special occasion. However, when I attempted to redeem the voucher, I was informed by the staff that it could not be honoured and is now useless. The staff were unsympathetic and unhelpful, it’s unfortunate that such a renowned establishment would fail to resolve a customer service issue involving a prepaid voucher.

This is a very classic and classy hotel in a great location in London. We stopped there on our way home after traveling through the Middle East and Indonesia for a month so our attire wasn’t quite up to standards. The teatime was good and they accommodated our vegetarian diet. It was a lot more sugar than we are accustomed to eating but that is typical with an English Tea. The rooms were elegant but on the small side. The staff was not as friendly as other 5 star resorts we have stayed in.

It’s the ritz! Come on, do I need to say more? Worth the money. Made to feel like royalty.

Afternoon Tea at the Ritz on the 7th June 2024; My wife and I had a pleasant experience with great staffs and the food was excellent! I would like to personally thank Mackenzie and Irene for their pro-active help and support to make our day feel very very special! ❤️ Thank you!

A lovely, special place for a high tea. Bottomless sandwiches and cakes best presented with discrete and attentive service. The old fashioned but gorgeous interiors are a treat.

Visited for afternoon tea. The rooms are luxurious and the food is delicious. It feels good to go once. There are no repeats. I went there for afternoon tea. The room was gorgeous and the food was delicious. It's good enough to go once. I won't be going back.

Afternoon tea in the Palm Court at The Ritz - sheer perfection. You will not find a finer example of this great British tradition anywhere.

I only stopped by for drinks, great bar, great bartenders, nice experience would definitely come back

Everything about The Ritz met all my Expectations and more Happy 60th to me 🥂🍾🥳

Excellent jobs service Excellent good

Appsolutley brilliant, service was spectacular food was amazing. Thank you for a brilliant time. Made my daughters 40th birthday very special. Xx

SHOWER MEN! TOO MANY, SHOWER MEN

Simply the best in every single way

Food and service was unforgettable. All the staff go out of there way to make everything perfect!

We had the midweek set lunch, excellent food, as was the service and not too snooty.

Thank you for your help with afternoon tea. When you enter the hotel, I think the bellhop will check your clothes. People who were wearing sneakers were asked questions. Since you are entering a luxury hotel, it is recommended that you dress up in style and enjoy your stay inside. The hotel was a nice and clean space, right down to the toilets.

There for a celebratory dinner. 5 star service. Culinary delights. Great experience

A great dining experience, perfectly cooked food.

Just for an aperitif... exceptional

From the moment we stepped into the opulent lobby of The Ritz London, we were transported to a world of luxury. The impeccable service made us feel truly pampered, and every detail, from the grand decor to our sumptuous accommodations, was simply perfect. A particular highlight was indulging in the iconic afternoon tea in the Palm Court. The experience created cherished memories that will stay with us forever. We can't wait to return and have another extraordinary experience at The Ritz London.

The Ritz London, a symbol of timeless elegance since 1906, continues to impress with its legendary hospitality and refined atmosphere. Our stay was unforgettable, from the opulent decor to the impeccable service. Indulging in afternoon tea in the Palm Court and enjoying sumptuous accommodations left us with cherished memories. We can't wait to return to The Ritz London for another extraordinary experience.

We Americans could teach you british folk a thing or to about good bars. You people need to learn how to let loose and good and drunk. Who where's a suit to a bar. Maybe if they tried to make it more like the bars I go to back in Alabama. Country music is the best music to listen to while you drink. I tryd to get them to play some. You would have thought they'd be a little grateful to my asking them to improve the place and do things a little more like this like they do things back in God's greatest country the good old US of A were I'm from.

Unfriendly staff and overpriced

Everything you would expect from the Ritz. Stunning interior decor, exceptionally polite and helpful staff and excellent food.

Excellent afternoon tea, definitely worth going at least once

The security of hotel is really bad, I got stolen inside of it and my bags, all cards, documents and belongings got stolen. And they refused to let me see the cctv of what the thief looks like!

Overpriced food and poor service. The whole experience was underwhelming for such a landmark venue. Look elsewhere for a special occasion.

Will this feeling also become a review? See you soon, I'm so looking forward to it. - Letter from New York.

Beutiful Hotel, with the best afternoon tea experience

Booked casual dinner. Got turned away. Dress code of jacket and tie???

We went to “Diner dance” and it was a very special experience. You can take a la carte or menu and there is also a very professional dance performance. The parquet is “released” for dessert. The dessert specialty is the flambéing of the “Crepe Suzette” at the table. Very elegant atmosphere, but quite expensive.

Only went for afternoon tea and loved it!

Absolutely superb - cannot fault the service, the decor - the whole experience

Sorry for the name above .my son who has autism changed my name haha .my name is Julie and I went to ritz this week for afternoon tea .I had the best experience ever .booked and paid for by my partner who says I deserve a lovely treat from looking after 2 boys with special needs and especially my 50th birthday then little birthday cakes with candles we're brought out and I felt quite upset cos it was my birthday treat and I didn't get one .I'm quite an emotional person anyway .we thought people had ordered them.but seeong reviews it was part of a birthday treat .sounds silly .but anyway thankyou so much fora beautiful experience I would definitely do it again .💕

Very nice hotel and magnificent location,

very bad expeience the food was not good.

Had afternoon tea amazing experience.

Lovely restaurant and service was impeccable!

My favourite place in the world to eat,drink and sleep

Lovely afternoon tea. Very spoilt.

Whenever I visit this city, I go to this hotel to enjoy the restaurant. Needless to say, the architecture, decoration and details are wonderful. On this occasion, we wanted to share with our children the experience of afternoon tea, to show the best example of excellent service. Served by Mr. Brian, who with exceptional professionalism, has made us enjoy this unforgettable experience. Absolutely recommended. Thank you so much

A stay at The Ritz London is a once-in-a-lifetime experience that embodies the epitome of luxury and sophistication. From its exquisite décor and world-class dining to its impeccable service and luxurious accommodations, every aspect of The Ritz exudes elegance and refinement. Whether you're celebrating a special occasion, indulging in a gourmet meal, or simply seeking a taste of old-world glamour, The Ritz London promises an unforgettable experience that will leave you feeling pampered and rejuvenated.

Such a lovely atmosphere ! We loved the afternoon tea ! My little daughter got alcohol free champagne and she’s still talking about it 😄

I actually visited the PUB inside the hotel, K BAR. Beautiful, diverse drinks, good service. I highly recommend it.

The Afternoon tea at the Ritz, while set in a gorgeous setting, seriously lacks attention to detail and is clearly surviving on the brand name/location alone. While this review may be harsh, the Ritz is a premium experience and prices itself as so, so in the context I think the review is fair. I recommend going to any other high-end brunch place (Claridges, Mandarin, Sketch) instead. Google "Afternoon Tea at The Ritz" on google to see the actual tea reviews.

The afternoon tea was one of the best experiences that I had. As supposedly to be with a nice piano as background, nice champagne, friendly staff and delicious food. I highly recommend the Ritz for this experience and I will definitely return more times. It’s a magical and luxurious place!

I've been to The Ritz twice, once for lunch in the restaurant and once for afternoon tea. I had two very different experiences. 5 stars for the lunch, 3 stars for the afternoon tea. The lunch was very good, delicious, and the staff were very attentive. We went during Queen Elizabeth's platinum jubilee, and even though I imagine it was a busy time for the hotel, they seemed very cool, calm, and collected. I remember having the duck for my main and it was excellent, I could not fault the experience. I wish I could say the same for the afternoon tea. I was very disappointed with this. We went to celebrate my husband's promotion at work, and although some people were given cakes for birthday's or for some other occasion, we didn't get any special treatment. When I've done afternoon tea at other locations, we're usually given scones or a cake to take home, but nothing here, in fact when I asked to take home the cake from the trolley (because we were too full to eat it then), we were told no. Our table was for 7.30pm, so maybe all the food is prepared at the start of the day, but I thought the sandwiches weren't very fresh, and personally I wasn't a fan of the cakes. The scones were very good though. All in all, I wouldn't go back for the afternoon tea. It's a shame as I thought they were famous for this, but other venues do it better.

Lovely afternoon tea hete right around the corner from the tube. Very attentive and friendly staff. Don't think that this is stuffy as its not its an incredibly friendly place with great food.

Lovely Champagne afternoon tea, withgood selection of sanwiches, cakes and scones. Staff attentive, helpful and made you feel valued.

The service was breathtaking, and I loved the food. The unexpected complementary birthday 🎂 surprised given with a card was beautiful. We were treated like royalty, and it's an unforgettable experience I will not only cherish but definitely repeat and highly recommend it.

Went for an amazing afternoon tea, which was part of my husbands 70th birthday celebrations. What an amazing experience, highly recommended for anyone who wants to do something special.

I booked the 3 course lunch for my partners birthday, and it was worth every penny. The food and service were exquisite 👌 and I can't wait to return.

I didn’t stay here, but I will plan my next trip around it. I stopped by briefly to check out the afternoon tea experience, and my friend told me this is the best English afternoon tea you can have. It costs 75 pound which is actually very reasonably priced. And it will take month ahead to get a spot. So next time I am back to London I will try the tea here.

I recently treated my mum to a delightful afternoon at The Ritz for her birthday, and it was nothing short of exceptional. From the moment we stepped foot into the elegant ambiance, we were greeted with warmth. The afternoon tea experience was exquisite, boasting a wide array of teas and refreshments. The live classical musicians added a charming touch to the atmosphere. What truly set this experience apart was the impeccable service provided by the staff - friendly, professional, and attentive to every detail. They exceeded our expectations, ensuring that my mum’s birthday celebration was memorable. The personalised touches, such as seamlessly delivering the birthday cake and fulfilling my request for a signed copy of The Ritz cookbook, truly made her day extra special. Without hesitation, I highly recommend The Ritz London for an unforgettable dining experience that epitomises luxury and hospitality at its finest.

The afternoon tea at the Ritz is the most worthwhile experience I’ve had in London. Very enjoyable concept with scary good scones and tea. Easily worth the money.

Just popped in for a cocktail...

"Make sure to visit The Ritz whenever you get the opportunity. It's where impeccable standards seamlessly blend with top-notch professionalism. From the moment you step in until the end of your journey, 🤩 expect nothing but the finest experience." 👌

Unfortunately, I must express my disappointment regarding the service I received from Federico. His lack of professionalism was evident from the outset. Not only was he unhelpful, but also rude and incompetent in handling my requests. It was a frustrating experience, and I would strongly advise against his service to anyone seeking proper and professional treatment.