Canopy by Hilton London City in City of London, Westminster

If you are researching a place to stay in the Hilton network, please consider the following. During my week-long stay, I experienced rude/incompentent staff, a broken thermostat, sleepless nights, and a “lost” worker entering my room. Room: As an eco friendly hotel, they have thermostats that automatically shut off if no motion is detected. Every night, the thermostat would disable and leave the room extremely uncomfortable and hot. The Heat was so uncomfortable that we all(multiple rooms and parties all staying at the hotel) woke up night after night drenched in Sweat. I was told multiple compelling reasons why the staff could not assist. However, at no point were they helpful or understanding. Staff: Staff did not show any interest in helping resolve an issue with my stay. Overall, I found them unhelpful and obtuse. Every Interaction with the staff was underwhelming and uncomfortable. (Please note: this applies only to the front desk staff. The breakfast staff and restaurants/bars were lovely) Privacy and security: At one time, a staff member walked into our room while we were resting. The room had already been cleaned. I asked why they had entered(no knock), and they stated that he was checking if the room had been cleaned. At this point they had fully entered my room, without reason and could not answer why they were in my room. Summary Of all the locations I've stayed at as a diamond Hilton member, this one stands out in the worst way possible. Eventually, I moved to the Hampton by Hilton in Shoreditch and found every aspect of my stay to be superior. Transferring to another hotel was the only solution to my problems.

Review#2 Following our previous stay where we encountered some very minor issues but received fantastic customer service we booked the hotel again for two nights in October 2024. This was our third stay at the Canopy Hilton and it was perfect. We received a complimentary upgrade to a suite which was wonderful, plenty of space and delightful decor. The room was very clean and the King size bed was super comfy. Breakfast at the hotel was great with plenty of choice on offer. The staff (from housekeeping, the restaurant and reception) were polite, helpful and very friendly. Overall we had a superb experience. We will always consider this hotel for trips to London as we can be sure of a high quality stay in a good location. It’s a nice hotel and close to two underground stations so easily accessible. EDIT#1 The hotel have gone out of their way to rectify all the issues we encountered and have explained how each of them have been remedied. This is the most exceptional customer service I have ever received from a hotel and I am super impressed. It’s definitely FIVE STARS from me. As I said previously, the issues encountered would not have stopped us from returning to the Canopy hotel but after this exceptional customer service I would now go out of my way to stay here. I wish all hotels could listen to their customers. Simply fantastic! Review #1 The staff were friendly but an issue did arise with the payment system during check-in and this distracted the staff members meaning we were not given a proper introduction to the hotel (i.e where the lifts were located, check out times, available facilities etc.) which other guest were receiving. When we arrived in the room there was a small stain on the duvet cover at the centre of the bed which wasn’t great but the cover had clearly been laundered (it was an old stain). Unfortunately, there was a very annoying and frequent sound in the room (like a mobile phone vibrating loudly on a surface) which I think was coming from the building pipe-works and which was very irritating when trying to sleep, it was present for the duration of our stay (two nights). Hoping for a bit of a lie-in, we set our alarm for 9am but we were awoken by doors repeatedly banging very loudly and furniture being dragged around before the alarm went off. I can only assume this was the staff cleaning other rooms. I really don’t think they were very considerate of the guests (doors could be secured to stop all the banging). Also, as per the room instructions, we left our two used towels hanging in the bathroom so we could reuse them and save on the use of water for laundering. However, the two towels were removed and replaced with a single towel which had a large hole in it. For a four star hotel these points were disappointing but let’s be honest, it could’ve been a lot worse. It wouldn’t stop me re-visiting the hotel. Overall the rooms are a good size with nice, modern decor and they are clean and well appointed.

Such an amazing hotel with an amazing friendly staff. We got offered an upgrade and a late check out, I have never seen such service for hotel, they really made everything for us to be convinient. I travel very often and it’s really rare to see such an amazing service. The beds are so comfortable, everything is perfect really. Thank you for this amazing stay! Claire & Jo

Welcomed by very friendly receptionists on our arrival. Surprised to see our room decorated with rose petals and desserts for our anniversary Special thanks to Devika for taking the time to decorate Breakfast is great. Enjoy our sitting at the bar in the evening Meghan is a super receptionist. Always comes with a big smile The whole team of staff are very courteous . Underground train is so close and so is the bus depot Thanks to all the staff including housekeeping for making our stay memorable

This is my go-to hotel when I visit London. The hotel employees make it a great place to stay. Shout out to Conor, Raahman, and Georgia (and many others) for being helpful and welcoming. The rooms are well designed and comfortable. Also, they have the best breakfast for any hotel in London. I usually skip the hotel breakfast if I stay anywhere else. In addition, it's worth mentioning that the location is very convenient because it's close to Aldgate, Liverpool Street, and Tower Hill/Gateway stations.

Top tier selection here! The location is perfect, so close to multiple tube stations and bus stations. A few mins walk to the trendy Shoreditch area (we loved this area). The staff were all attentive and friendly, the rooms were spacious and beautifully styled and fitted out, the bed soooo comfy, and a great shower. The toilet was wall mounted and groaned & moaned like my mother in law for some weird reason, which was not good in the middle of the night, but that was the only small glitch. The breakfast was excellent, with a special shout out to the bacon, sausages and the creamy scrambled eggs, all of them just so so tasty. A fantastic selection for accomodation in London!

Nice hotel and room. Very easy to find opposite Aldgate underground station.

Such an amazing stay we wouldn’t leave! We extended our 2 nights to 5 because the service, room, and staff were absolutely exceptional. I loved the amenities, the room was spacious and clean, and extremely quiet. Best sleep of my life! Very good location with access to transit and great dining in spitalfields. Would recommend this hotel to everyone! Thanks to Melania, Vijay, Loni, G, for everything!!

What a lovely place. Now they have the tables outside as well

The rooms are amazing, the food is excellent and the location is ideal for visiting London. Most importantly, the staff here are all lovely and will do anything for you.

Awesome hotel, great staff. Stayed for a week and the place was perfect.

I took my mom on her dream trip to London and Paris back in April (late review!). The staff, specifically Georgia, made her trip special. Georgia called me a couple weeks prior to the trip to ask if there was any special occasion for the trip and we planned a few surprises for my mom to make it extra special. When I say “we,” I mean Georgia created those little special moments that my mom will remember for the rest of her life. She still talks about the letter that Georgia wrote and the little touches. The hotel is clean, all of the staff are friendly and go above and beyond. It’s in an amazing location and walking distance to many of the wonderful sites. We will be staying here again. Thank you, Georgia, for all of your help. My apologies for the late review but better late than never. We can’t wait to be back.

Terrible. I don’t recommend for long stays. I had a terrible experience staying here for 8nights. I do not recommend for long stays. Cleaning was never done efficiently, there was dust in the rooms multiple days and had to request for a redo. The cleaning people in the morning were rude, I asked for a simple request that they leave face towels in the bathroom, even though they left the towels, the immediate response/feedback was always defensive and unwelcome. I didn’t feel at home so I checked out early. I don’t expect to be treated exceptional from everyone but customer service is one of the reasons I pay for a good hotel. This was the worst experience I have ever had in a hotel on vacation. Rooms were always dusty, poor customer service, am sure you can get a better hotel worth your money.

I recently stayed in here and chose it primarily for its convenient location and the welcoming vibes it exuded. I'm pleased to say that the hotel did not disappoint. From the moment we arrived, the atmosphere was exactly what we had hoped for—warm, stylish, and comfortable. A special thanks to Khan who proactively addressed our security concerns. His attentiveness and professionalism ensured that we could enjoy our stay without any worries, allowing us to fully relax and make the most of our time while in London.

My wife and I were visiting from America and stayed for 3 nights. The room was nice and the breakfast was really good. All the front desk workers were very helpful and friendly. We were really pleased with our stay

Gorgeous hotel in a fantastic location. Located just opposite Aldgate East Station and a short walk to Liverpool street station, this hotel is in a great spot for travelling in and out of Central London. The staff were super helpful and very friendly. The room was absolutely gorgeous and so spacious. We arrived much earlier than check in time but asked to keep our luggage there whilst we went around London, which they were more than happy to accommodate. It was my partners birthday so the lovely lady at reception gave us 2 free drinks vouchers to use at the bar which was a lovely touch! The only thing I will say is that when you order a drink from the bar, it can take quite a while to come out. We ordered 2 drinks which took about 20 minutes and other people who came in after us got their drinks first so that was quite frustrating. The room service was also lovely, although they give you a sheet to put on your door for room service in the morning, we completed ours but never received our breakfast so we ended up just calling for room service instead once we realised it wasn't coming. Whilst there may be a few small inconcenient things, I could not recommend this hotel enough and we will be coming back again!

Absolutely BRILLIANT!! Staying here with a family of 5. Every single staff member has been pleasant and helpful especially Loni❤️. The breakfast is Awesome!! Even for the pickiest big kid in the family!

recently some weeks ago stayed at this hotel and had a fantastic experience. The beds were incredibly comfortable. Breakfast we didn’t included in our stay which was quite good. Rooftop Bar was the main highlight of stay…

Andrea is super. See him in the bar.

Really enjoyed my stay here. Very nice clean hotel in Central London right next to Aldgate Station. Nice restaurants and café located in the Hotel. The rooms are fairly large and nice beds with big comfy pillows. However, as others reviewers stated there is an issue with the AC in the rooms. It being motion activated doesn't stay on and wasn't very warm in London at the time, but my room warmed up quickly so it was annoying to come back to a very warm room each time I left.

Great service, clean room, walking distance from the tower bridge and also corp offices. The ambiance is also modern and the loby nice. The rooms are on the smaller side

beautiful hotel with clean rooms and kind staff! the service was exceptional from the front desk, housekeeping, & cafe/bar. the location is perfect & my husband and i had a wonderful stay. i highly recommend staying here :)

Nice hotel just north of the Tower of London. Service was nice and they had a great secure place to park our rental van for free! Loved that each floor has its own ice and water stations. Breakfast was fresh, hot and plenty of options.

Clean, modern and comfortable. The staff and property were so helpful. The bathrooms are nicely designed and modern. Revika helped us with things to do and safe travel.

While the hotel is lovely sadly our experience was not positive. We booked two adjoining rooms as a family of 5. Both rooms had no AC. They finally found us another set of rooms but not adjoining. They promised next day they would give us rooms to accommodate our number. During the night crammed in our rooms, AC went out again! Sadly next day they moved us to the same size rooms indicating there was confusion and rooms intended for us were given away!! So we had to share beds! In the span of two days we moved three rooms! They checked us in knowing full well no ACs were working in the allocated rooms. They had no record of our breakfast inclusion until we showed our booking. Super unfortunate management.

Gorgeous hotel in a prime location but what really makes it stand out is the Staff, stayed hete for the week and the could not have been any more nice to me, would recomend 7 stars

A beautiful hotel, amazing service and great food and drinks. A special thank you to the following staff members: Loru, Zana, Devika and Dani an incredible bar tender.

Went for a visit and was very impressed by the property. Just up the road from Tower Bridge in the financial district. Great location and the rooms are big. The rooftop lounge is beautiful.

Amazing stay at the Canopy by Hilton London City. Rooms are spacious for London City and a very pleasant and cool design. Breakfast with a great selection, small gym available and stunning rooftop bar. Staff is also great and helpful. Also really good Loyalty Recognition.

I had some friends staying and Dori helped me to leave them a welcome cake with a note in their room. So happy, thank you Dori :)

Great hotel with clean and stylish rooms and a modern solution to the drinking water "thing" in hotels - here you have not only the ice machine on the floor but also your water dispenser, so no more "just one bottle per night or even stay". The room layout was quite spacious, so spending several days there as a couple - no problem. The location couldn't be better as there are restaurants, pubs and cafes in the buzzing city of London and the tube is right next to the hotel.

Perfect location right off the tube, great reception, cool bar, and also great baggage store. We were able to check in early without extra charge as well, it was a perfect stay!

Staff seemed very friendly. Only thing keeping it a low score is the lack of cleanliness. Found multiple hairs on bathroom counter and toilet seat, blood on pillow which was visible through the pillow case. Staff was very nice and gave me a new pillow, however I could not shake an icky feeling the rest of my trip. I really enjoyed how close it was to Tower city, and multiple bus and tram stations. It’s not to far from some of the other main attractions. About 30ish minutes to the London Eye and Westminster.

Amazing experience at this hotel. The guest relation manager, Georgia Nikolidakis, was the best of the best. Not only inviting, animated and lovely, but one of the funniest people we’ve met! The downstairs bar had lovely staff as well. Dani was amazing! Highly recommend for anyone looking to stay in London!

Super lovely people! Big shout to Christian and Byran

Highly recommended and especially well served by the charismatic Carlos at the lobby bar/restaurant.

Very nice hotel, I'd recommend it. It's nearby a few must-see attractions such as the Tower of London and the Tower Bridge, but a bit far from the most known attractions like the Big Ben, Buckingham Palace, etc.

Excellent hotel, bars and restaurants of the highest standard. Carlos is very kind and very nice!

Trendy modern hotel with a great breakfast buffet. There is a restaurant and bar on the ground floor that serves great food and the roof top bar is fabulous.

Had a great experience at Canopy by Hilton London and so did the others in my party that gathered. From the extremely helpful door supervisor to the brand ambassadors and chef it made the visit an elevated experience. The atmosphere was right, the people centred approach was spot on and the vibe was great. My colleague from the US had to try the fish and chips and not only does she recommend it but this made her experience here in London complete. Special mentions to Piero, Eleanora, Walter and Alejandro- Highly recommended for formal or informal gatherings. Thanks all and see you again soon!

Very chic hotel with convenient tube lines nearby. Perfect for my solo pre-birthday getaway. They even upgraded me to a king room as I was the guest of the day

Location was ideal for both meetings in the financial district as well as a nice stroll to the London Tower. Staff was attentive and rooms were spacious for London standards. Plenty of selection for breakfast and complimentary bikes, water and of course umbrellas.

It was an amazing experience to be accommodated in your accommodation and even became even better and more comfortable our stay according the amazing staff they helped us in anything we may needed. Many thanks to Giorgia Nikolidakis, Apostolos, Deno, Walter, Connor and Greg. Definitely we will return back soon and surly next year to run the amazing TCS London marathon again.

Room is spacious and bigger than other hotel we stayed in at London, location is great. Vijay at the front desk was friendly and nice. He upgraded our room for free.

My colleague and I hosted a business lunch at Canopy and we were blown away by the service and support of Eleonora, Walter and their wider team. The food and drink offering was diverse and the fact that the hotel is designed to blend into the local community, welcoming locals from the area to sue their facilities is very powerful, and such an important shift. I will be back personally with groups in the future, so good was our experience.

I had a lovely, discreet, in-and-out breakfast here. The service and hospitality of team member Assanee was excellent.

Stayed at the hotel on a short 1 week strip. Overall the place is really great! The rooms are spacious and well maintained with entry only possible with access card, making it safe. It is close to tube station and shares wall with a bus terminus. Also has multiple restaurants, bars and offices within walkable distance. The breakfast menu offered by the restaurant is great and other food options are good, may be a bit pricey. The hotel rates fluctuates drastically from 150£ to 300£ based on the season and demand, so you need to check for a while before booking to get the best value for money.

Walter is the best server and papa in the St Clare Café👍he knows how to provide hospitality and manage babies👶💞

Great hotel in a great part of London! Walter at breakfast is very friendly and helps make your stay enjoyable x

Excellent hotel in an amazing spot in the city center, next to the metro and the tower bridge! The staff was impeccable! I want to mention especially Giorgia, Dino, Apostolos and Andreas who were by my side and whenever I needed anything they served me perfectly!

Thank you Canopy fantastic hotel great kind and so warm personnel!! Highly recommend!! Giorgia, Denos. Apostolis, Andreas people that will never forget made our stay to fell like home!! 😊Thank you so much!!

Georgia, Andreas, Ntinos & Apostolos were wonderful. Very helpful and friendly. We’ve spent a great time to this hotel.

Great personnel .. highly recommended. Kudos to Georgia Ntinos Apostolos and Antreas

We had an amazing stay at the Canopy. We enjoyed going to the lobby bar and restaurant, St. Clare! We were served by Carlos almost everyday of our stay and he truly provided us with EXCEPTIONAL service every single visit. Thank you so much to Carlos for all his help as well as all the other staff who helped us. i would definitely stay here again and recommend it ti anyone traveling here!

had dinner in the lobby and our server Carlos was amazing. He gave us good recommendations from the menu and also great spots to visit around London. Great location and the hotel has a relaxing cozy feel to it.

Great hotel in a great location. So close to Underground. Great rooftop bar.

The service provided by Amin and his restaurant colleagues was impeccable. As for the reception, the breakfast service or the housekeeping, everyone is really adorable. Bravo to Human Resources for the selection of staff. For me and my friends starting our trip to Europe, the Canopy is the perfect place. Well done, great team work.

The service is very good. The lobby is not very big but the decoration is very exquisite. I went on honeymoon with my partner and upgraded to a suite as a diamond card member. The experience was very good. The gifts prepared were more romantic than ordinary cakes. The surrounding buildings are relatively high, so the scenery is not very good. The area near Whitechapel is relatively dirty, but it is closer to the Tower Bridge in the south. There are not many types of suites. It is a more comfortable choice in a 4-star hotel. There is no swimming pool

The room is clean and spacious, with coffee and tea provided, drinking water and ice to be pressed in front of the room on each floor. The hotel is near the tube (circle line) yellow line, easy to get to.

I recently stayed at this hotel and completed a site visit, to see the venue in its full glory to offer this as an option for my clients moving forward for their events and celebrations. It didn’t disappoint, from the unique building structure, warm welcome in reception with excellent customer service, to the glorious décor and boho / retreat vibes! Wow what a hidden gem of a venue in the heart of London! It boosts 3 spaces to host meetings and functions and that roof top bar is incredible! Views of London skyline and beautifully decorated inside. Perfect spot for lunch / dinner or drinks with friends too. It has its own separate enterance. Alejandro was a superb host, telling me all about the history and chain of the hotel, being the first of its kind in the UK and passion for sustainability. We shared a love for food and travel, and he recommended some local tourist spots to visit, which were beautiful and only a 10-15 min walk from the hotel. St Dunston East Church being one of them - check it out! My room was, clean, modern, spacious and very comfortable, those pillows were dreamy and one of the best night sleeps ive had in a while! Thank you again for the hospitality Alejandro, and hotel tea. I look forward to working together in the future and returning.

worked in the reception today and carlos has taken care of me all day, absolute legend, i’ll be coming back to visit again purely for his service 5/5 stars

Great hotel within walking distance to the city of London. Stayed here during my recent work trip and it was so convenient. Breakfast buffet was really good and great service from the staff and beautifully maintained rooms.

Nice convenient location and spacious rooms. The helpful found a room open that allowed me to check-in early. Good breakfast spread and Amin made sure our dietary requirements were met.

I love this hotel and it has become my recurring hotel for my business trips to London. The staff is just amazing, everyone is smiling, helpful and sooo friendly. They do everything to make one feel at home. I was upgraded to one of their King Junior Suite and the view of the city's skyline from there is mindblowing. The lobby bar is the perfect place for a stylish drink before going out for dinner and the rooftop bar is spectacular. The rooms are spacious, modern and super comfy, offering pleanty of amenities: bluetooth speaker, miracast enabled screen, plenty of USB-charging outlets, spacious walk-in shower, coffee machine etc. There is also a fully equipped gym which I love to use. Not to forget the amazing breakfast buffet and à la carte menu.