The Restaurant at Highfield Garden World in Stroud

Lovely restaurant but the coffee!!! It's truly like watered down dishwater. The price doesn't reflect the weak offering.

Celebrating a birthday here with afternoon tea & it exceeded our expectations. Lovely views from our table, Mary looked after us very well & went out of her way to talk to us & keep checking everything for us. Food was excellent. The garden centre was very Christmasy and staff very friendly & helpful. Will be returning soon

Lovely staff. But decided to have the breakfast special which was eggs Benedict for a penny short of £10. Well it wasn't special. It was tiny. I was given one very stale half muffin, that's all, a QUARTER of a muffin under each egg and half a rasher of bacon. What a rip off.

Pre-booked afternoon with friends which was amazing, one of the best I’ve had! The sandwiches were lovely and fresh, delicious scones and the cakes were excellent. As many refills of tea or coffee as you wanted and the member of staff who looked after us was really friendly. All this for £20 each. Having had a few afternoon tea’s recently including one at Blenheim Palace…this is by far the best! Would definitely recommend it for any occasion.

The choices were beef or pork. I chose beef for myself & pork for my 7 year old. Both had a lot of fat on them. The next section was potato's & veg. It must of been made of old people in mind as each option was mush. Mashed swede & carrot, cabbage and then cauliflower cheese. None suitable for a child & I didn't like any of these myself. What happened to good old peas & carrots??? We had a Yorkshire Pudding each & gravy. We got to the till & they wanted £25!! After sitting down we couldn't eat the potato's as they could have broken a window if you threw them at it! It was HORRENDOUS!

Was staggered to pay £16.63 for x2 cream teas because the restaurant will not allow a cream tea package with a coffee. £9.14 with coffee option where as tea option £7.49. Particularly irritating when Waitrose offer a free coffee with any purchase and cup size about twice the size. Not worth the money in my opinion

We had an amazing experience with Afternoon Tea! This was greatly achieved by the member of staff named Mary. She was so attentive, without being intrusive and made this very special event memorable for all the right reasons. Would wholly recommend it! Thank you very much Mary, you’ve no idea what a positive impact you had, especially for a unique get together unlikely to be repeated. You’re a star! 😊

Not the best experience for lunch. Over priced and not very substantial. Was never asked for any allergies when ordering a toastie to be given one white one brown. If we had of known this would happen we would have specified what bread was preferable.

Beautiful garden center with reasonable prices. Lovely restaurant and views. Food really good. Only thing I would say is could someone brush the floor a bit more.

Was discussed with very rude staff was extremely disappointed with the day as my husband has sever mental health but was confronted by a very rude manager

Almost no gluten free options - my husband chose soup, but, being coeliac, could not have the bread roll. At the check out we were nevertheless charged full price & the lady was almost aggressive, saying that it was 'up to us if we didn't want some of the dish'. We pointed out that a person with coeliac disease would be made ill by eating the roll & asked whether they had any gluten free option. They didn't & so we asked for a reduction on the price of the meal. While a supervisor took £1 off, the first lady did apologise, saying that she 'understood now' & that they used to offer GF bread, but 'couldn't make it now.' We didn't bother to comment that most cafés simply keep a supply of some sort of frozen ready-made GF bread, nor that in 2024 it was surprising & disappointing to encounter a restaurant with such a lack of provision (& knowledge about) dietary requirements. It turned out that the 3/4 full bowl of soup (£4.25, after the reduction) was watery & tasteless, while our lattes were scalded, with the milk tasting sour. As for my 'protein & salad': the salad was quite nice, apart from the rock hard, underripe tomatoes, but the cold chicken I chose to go with it was almost inedible. It was cold, hard, tasteless & almost impossible to cut - I actually wondered if it was frozen. After a few attempts I took most of it home for the dog. A really poor experience overall, but I have given one more star for the smiley young girl clearing the tables, who couldn't have been more helpful. Most of the staff looked fed up, slapping food on plates as if dispensing school dinners. The food at the restaurant isn't cheap - perhaps Highfield should rethink their approach to menu planning, food preparation & customer service to match.

Second time here recently and the coffee is dreadful. Tastes like instant. So weak. And approx £3. But the shop and garden centre are great. Clean and tidy, easy to walk around, lots of space.

I had a salad from the salad bar it was great value for money and served by the best serers I have ever met. The whole experience was very good, the garden centre is well merchandised and from the entrance onwards there are tempting displays. Earlier in the day I went to the local Dobbies, what is going on there, are they going busy? half the lights in the store are off and the choice of plants is very limited with quite a lot of poor quality stock on display. But Highfield was brilliant.

Absolutely fabulous Sunday roast Choice of beef or pork, myself and wife had the beef, just so tender, it really was melt in your mouth, lots of choice of vegetables as well Great value for money, staff were all very friendly Would definitely recommend and we will be back soon

Amazing food which was cooked to perfection, huge choice of veggies, stuffing, roast spuds, Yorkshire's etc etc. It is a busy restaurant but the queues are managed well because the staff are very efficient and very friendly. For £14.95 such amazing value. Best Sunday roast ever !!

What an amazing place! I was invited out for breakfast and had an absolutely wonderful time! The service given by Sarah at the hot food counter was first class and Jess (we were told she was new) was really friendly at the till. The food itself was of very high quality, not a cheap product in sight. Everything was also cooked to perfection and there was so much I'll now be full for the rest of the day! The restaurant itself was very light and spacious, with stunning views from the floor to ceiling glass windows. Cleanliness standards were also very high, with various members of staff buzzing around. The only negative I can think of was the bottled drinks were a bit expensive, I might have had 2 if they were a tad less, but overall, I highly recommend Highfield!

This a gem of a restaurant. The staff are so help and the scones fantastic 👌Well worth a visit for the food al lone . Shopping area allay tempting . Parking never a problem 👍 Dogs are allowed in. But it. would be an added bonus to give people a ‘dog free eating area .’to make it a perfect choice to come to regularly . Not all children like dogs😵‍💫

18 November visit - 5 star visit - My husband and I visited your garden centre 18 November to purchase Christmas decorations. We were served at the till by Lizzie on till 7 (information taken from the receipt). Unknown to us until we got home later in the evening, we were one Christmas decoration down. I rang the garden centre this morning (19 November) and Lizzie had kindly picked up the decoration and placed it on the information desk. We thought the decoration would have been placed back on the shelf. We just want to say thank you and how kind that was of Lizzie for being honest and thoughtful to do this. We were taken back by this kindness. 19 November visit - My husband and I went to collect our decoration and the lady on the information desk was lovely and helpful, very pleasant. 5 stars for this lady. We decided to have another look around your beautiful garden centre and purchase more decorations. We then proceeded to the till. 0 stars for this cashiers service. Unfortunately, the service was not good at the till. We went to till 7 and was served by Gail (information taken off the receipt). We were stood at the till while she continued to talk to her colleague and then turned around to the till and proceeded to unwrap a sweet in front of us and put it in her mouth. She did not acknowledge us or speak to us only to mumble the total cost of our purchase. No please, no thank you and no conversation not even a smile from her. This is not good customer service and she has let your company down. Very disappointing as Lizzie and the lady on the information desk were lovely and welcoming.

Often go here with my husband and usually take my grandson or/and granddaughter for lunch. However Yesterday when we went we were told it is £1 for hot water to heat a baby’s bottle absolutely disgusted what a rip off. They will be losing my custom as I feel a firm that charges that much for hot water for a baby, is happy to rip customers off. So much for a family firm. They have lost a loyal and frequent customer and a lot more than the£1 they wanted for hot water as usually spend between £30 and £40 a a visit in the restaurant alone and usually at least once more often twice a month. Warn anyone that goes here to take a flask on hot water if they want to heat a bottle or be prepared to pay £1 for the privilege of them supplying it for you. Incidentally I always have black coffee and often ask for extra hot water to top it up and have never been charged anywhere for this.

I feel so sad at the negative reviews for this excellent garden centre. I bring my elderly parents for coffee twice a week as they feel so comfortable in the surroundings. There is ample ‘blue badge’ parking, access to at least 3 wheelchairs and great accessibility. The staff both in the coffee shop and the garden centre are amazing with their warmth and consideration, we are made to feel more like friends than customers. Keep up the great work Highfield, we really do appreciate your amazing staff!

We try to visit at least once a week as we enjoy the lovely atmosphere at the garden center and especially the Restaurant where the Staff are very friendly and inviting .The Cheese Scones in particular are delicious together with the coffee .The range of products available plants garden materials, Fashion ,Homewear, All together a delightful morning out ,and all Staff are so very Frienly and helpful.

Lovely Saturday lunch at Highfield! We really enjoyed our meals and there was lots of choice. The cakes were really tasty and it was hard to pick just two!! Only reason I didn’t give 5 stars was because the jacket potato filling and salad was very limited considering the price that they are. The lady on the till even charged us half price because of the small portion size.

For several years we have been regular visitors to Highfield, especially the restaurant for their excellent coffee and delicious home made cakes. At lunchtimes there is plenty of choice. The salad selection is especially good. The staff throughout the centre are always cheerful, helpful and polite. Restaurant prices have risen somewhat recently but not excessively so. One point. We used to find occasional dogs in the restaurant but we feel that now there are too many, some indulged by their owners, allowing them to sit on seats and/ or bark. When exceptionally busy it can inevitably be noisy due mainly to the construction of the building. But this does not prevent us enjoying our regular visits to a garden centre that has been built up from scratch by a local family. There are too few of them around these days.

Great place for meeting with friends and family in the restaurant. Staff in the restaurant are friendly and helpful, lots of choice in cakes and good sized portion for the price. Much better priced food than some of the other local garden centres, always recommend to others as the place to go.

We used to make special visit to the Garden Centre from Bristol as the restaurant was so good and food was very high quality at a reasonable price, it was a real treat. How its changed since Covid, the happy head chef has gone, the buffet help yourself has gone, the choice has diminished, less vegtable choices, you get much less on your plate than you used to and is somtimes now served by grumpy staff. All of the above and the prices appear to change and climb evert time we visit to now unacteptable levels that makes it not worth it anymore. An example of main menu this weekend.... Beef Burger Pulled Pork Bagette Vegi Burger Specials... Cottage Pie Beef & Stilton Pasty So main menu was all bread related. A man in front of asked if he could just have the Pasty but did not want anything else (not a full meal). He was told he would he have to still pay the full price. The answer back was yes and and so he said he would have some chips but there was nothing else that would go reslly with a pasty. So it cost him £13.95 for a pasty and chips he did not really want. We were so dissapointed with the choices so opted for the toasted sandwhiches for the first time. They looked nice, all wrapped in special paper. However we both struggled to digest them as they were undercooked and bread was soaked with some sort of oil which we can only assume would have helped the bread to be cooked. This made the bread soggy not crisp and toasty. It used to be a pleasure to visit the garden centre and we used to tell our friends how good it was, but know we dont rate it highly at all which is a real shame. Its as though a new set of owners have taken over and are cutting costs and increasing prices at same time to fund the so called imrpovements elsewhere which of course they are, but at the expense of its loyal customers.

This is a lovely garden centre. We had brunch in the restaurant but won't again. There were several large dogs in the restaurant and I don't like dogs. I was attacked by a dog when I was three and the memory is still with me and I am 76.

2 Sausage chips for the kids, 1 pie mash and a jacket potato 2cups tea £72! Outrageously expensive for very bland food. Restaurant dated and uncomfortable no atmosphere More like a school canteen! A few REAL plants might be nice!!! It is a garden centre after all!

I have been here a few times with family as the location is convenient for us to get to but it just does not get better each time. The staff in the shop are lovely but the restaurant is an entirely different story: the staff were rude and blunt, the food undercooked and cold, the bacon purely fat with no meat (also very much undercooked and inedible), the cutlery and crockery not cleaned properly. We were in just after opening so we expected all to be properly prepped and cleaned for the day. I had a sausage sandwich which I must say was very tasty and filling, having had the full English before I knew that the sausages were the only edible item, but all other food in our order was disappointing.

Unfortunately the garden centre is very dated, reminds me of a retirement home, old fashioned clothes along with very dated items for sale. The restaurants menu is again very bland also very expensive along with hygiene issues. It’s seems who ever is the buyer is must be of a senior age.

Used to come here often cos we loved it here… the former staff know us and was actually very lovely… haven’t seen them in a while tho. And to be honest, we’ve notice a slow decline of quality but we still give it the benefit of the doubt. But this time it’s inexcusable. Ordered sweet and sour pork but serving was pathetic… 4 very little pieces of pork… c’mon now, you’d like value for money… my uncle on my behalf asked the server if she could do something about it (no harm in asking he says) but the server said that’s 2 scoops already, and we can take it up to the manager if we’re not happy! And the woman at the till, said we shouldn’t be rude to them! I mean who’s being rude to who? We’re not even talking to her lol. You can tell right away that they are defensive and irate. I didn’t even say anything cos it’s embarrassing to make a scene just because bad food portion 😂 It’s just sad that we might not come back to this place because of this experience with the staff at the till. Being nice and friendly goes a long way I think. Shout out to the nice staff that chatted to us at the table. She’s nice and friendly.

I live in Lincoln and my cousin near Nailsworth so she suggested we met here on my return from Wales. I read the latest reviews and was wondering why she had picked it, however having spent 3 hours in the restaurant the reviews were hopelessly wrong,we had excellent food and plenty of coffee served by polite staff,tables were kept clean throughout our stay, it proved a good choice by my cousin and would certainly call again if in the area

Shame the restaurant has deteriorated so much. When we first went here the home cooked food was very good and the service from the staff was excellent. Rather different now I’m afraid. You could tell that the vegetables & much of the food is not produced fresh now in their kitchens and they have got a bit penny pinching with their portions. The lady on the till also needs training on customer service skills! Having visited for lunch today and as a result of my/our experience, we will not be returning again!

Great food but there are a few members of staff that need retraining on customer service. Extremely rude lady towards my elderly father. When we approached someone about what had happened we were told that it was always very busy so that was just how...

Definitely gone downhill. Visited twice in two weeks as it's convenient but had to send the coffee back both times as it was barely lukewarm. The cakes look wonderful but taste dry, the staff are off hand to the point of rudeness and the chairs...

Cheap and nasty. Massive glass shed crammed with people. Motorway service stations are nicer than this, Served by a really rude member of staff who threw the food at us and accused us of queue jumping - we hadn't, in fact we had queued for...

Overpriced, presentation of Sunday lunch very poor, small portion of meat and roast potatoes had extremely tough skins. Restaurant has gone downhill since Covid and could do with more supervision.

Terrible coffee. They need barista training, I visite Highfields Garden Centers quite often, the restaurant’s food is excellent but there coffee is terrible.

The restaurant food was nice and quick service. I would also like to mention the excellent service at Highfield Garden Service we received on 15 and 19 April in the furniture department. We went to look at Conservatory Furniture and was helped by the assistant...

The service was awful some of the staff could do with training on how to speak to people. We had jacket potatoes and had to wait in the queue for the main meals .Then we were told to go to another till but she couldn't...

Excellent full English Breakfast , efficient service and a lovely surly clean space with views to eat in . Sausages were delicious !

After walking round the garden centre we decided to get a coffee and cake. Service was extremely slow there were 3 staff on the side we went on where the cakes were so ample staff. But service was painfully slow. Working as a Starbucks Barista...

We where a group of 8 ladies who went for Afternoon Tea here today all I can say is the food and service was excellent. The ladies serving us couldn’t do enough for us. A big thank you to everyone and the chef too 😊

Visited with my nan for her 95th birthday today. We love the garden centre and also eat at the restaurant when visiting. Jesus I near had a heart attack today when I was charged £10 for a small slice of turkey and salad. The woman...

Superb Sunday lunch Fantastic value for money Highly recommended Will definitely visit again Both myself and wife thoroughly enjoyed our Sunday dinner, hopefully be in again soon

Came here to have full breakfast for £9.50 and its was awful.. Sausage taste cheap meats. Bacon dried and tough. Hash brown taste well used cooking oil. Fried egg complete solid and dried out. But baked beans taste good that's all. Wondering what happened to...

Visited here for the First time and was impressed with the size of the venue in a conservatory type setting. A nice selection of Foods and Cakes all good quality. A lovely venue and will be back again

Cramped noisy food average six tables reserved although you cannot book a table ? Staff were amazing couldn't fault them but doesn't make it for cramped seating long queue and travelling to find tables reserved disappointing!

On arrival 7 couples so 14 people on a warm Sat morning . We were immediately greeted with a human rights infringement. This Garden World doesn't take cash . We however decided we wouldn't boycott the place as we are doing a visit to Dobbies...

My husband and I came here for breakfast after being recommended by staff at Travelodge in Stonehouse. Thoroughly enjoyed our breakfast which tasted beautiful. Will definitely be back again! Thank you

Mushroom stroganoff was on the menu along with various other items, such as roast dinner. I chose the mushroom stroganoff as I am a lover of stroganoff. It was not cheap at £10 plus, but cheaper than a roast dinner at £13 plus. Unfortunately the...

Disappointed with the scones again. Went here and had scones which were still smaller than before and dry. The cheese ones had little flavour and the fruit hard. Would not mind paying a little more for the nice large scones they used to sell.

So …. The food is very good, sometimes an odd choice combinations of hot foods. The salads are very nice and fresh. We visited on a bank holiday Monday. Lots of choices had ran out and we had found this was the same on the...

Wonderful place to spend a few hours eating drinking and wandering around the garden centre which is all undercover. Individual shops with gifts chocolates and drinks to purchase as well as clothing. Cafe/ Restaurant really big with plenty of seating both inside and out. Staff...

This place was buzzing at 3pm on a Sunday, Service was incredibly slow with a great queue lined up. There was plenty of staff around but only half of the serving areas were open. Ridiculous when it was so busy. Food was very pricey, coffee...

I was rather annoyed when visiting your store to be confronted by a board saying they do not take cash payments. Why ever not? No everyone wants to use cards all the time. It's much easier to keep track of your money when using cash....

Been there today and had a breakfast which consisted of x1 egg, x2 hashbrowns half a tomato, hot chocolate that was £9.50. I asked for my other half of the tomato and was told that would be another £1! Cheap quality food and ridiculous to...

Visited the restaurant and was a bit disappointed as the lovely scones that they have and we have enjoyed for many visits, are not much smaller but still as tasty. I guess like many other products, to keep price stable, the size has been reduced....

What’s happened to their lovely scones? Visited today with friends and the cheese scones not up to usual high standards.

We went here on recommendation, opted for the cheese and ham toasties and coffee. The toasties were horrible, far too much cheese and it was strong with an aftertaste, only got through half mine, just could not eat any more, my husband was the same....

Absolutely love this place. The team they have in the restaurant are amazing! Beyond the food that's consistently up to temp, tasty, presented well and very enjoyable, the team are also what makes this place a great place to come to, always happy, friendly, welcoming...

Having used Highfield for many years the restaurant has become a money grabbing opportunity. Breakfast choice has been reduced, quality of food has dropped together with a huge price increase. £10.99 gets you a full breakfast but that doesn't include tea or juice There's plenty...

Arrive stuck in long Q for 30 mins to get meal. Short of cashier staff during busy hours. Sunday roast beef with veg were very disappointed lacking seasoning and tough meat to bite… No point to get sandwiches and chips if stuck in long Q...

I visited with my husband last week and was served by a young lady with red hair on the till. She was exceptionally polite and helpful. Her parents must have brought her up well. I was bowled over by her kindness as she took so...

Visited Sunday morning for coffee which we have done many times before for several years , but things have changed while waiting for coffee a young lad joined the queue for breakfast and was approached by a male member of staff who told him breakfast...

Have regularly come here on Sunday mornings for years and have always enjoyed it. Upon entering the shop I noticed a sign that said ‘please be polite to our staff’. I agree this should always be the case but this works both ways. The gentleman...

We were visiting the garden centre anyway and I suggested we try the restaurant as I had heard good things. The two ladies serving were delightful and outlined the options. We went for the so called light choice. I am glad we did not go...

Went for the cooked lunch here. Service not very good. Man serving food was rather abrupt, not at all friendly. There were two girls at the till having a private conversation while we were paying, they barely even acknowledged us! Very rude! Food was good,...

Posted on behalf of my parents: We have been regular customers for Saturday breakfast before lockdown for many years & were so looking forward to our first breakfast last Saturday, but were extremely disappointed with the changes to the menu and the very poor quality...

Sizeable garden centre with lots of parking. Lovely big cafe with views. I thought it was well set up for covid. There are 2 queues, 1 for hot food, 1 for coffee and cake and a one way system around the restaurant. Staff were really...

We frequently visit for a coffee and cake and always enjoy our visit. The prices are higher than a standard coffee shop but makes a nice few hours out.

Visited restaurant Friday 16th October, managers & staff clearly on power trips, disgusting customer service won’t visit again.

Visited the garden Centre today 18/10/20 with my Girlfriend and our 4 week old son, while we were there 10.45am decided to go to restaurant as we were looking to feed our baby and have something to eat and drink ourselves, whilst waiting in the...

A queue is always a good sign! Our first visit, recently re-opened post Covid restrictions. Usually a self-serve, this was table service. Chose own seat, and then same server, looked after for hwole of service. Lovely food and service, felt very safe. Can't wait to...

30/9/2020 @ 11.45 a.m The entrance was blocked by several people chatting or sheltering from the rain, no masks. The sanitising station was a mess. Inside no one was following the arrows or social distancing. The restaurant was a free for all with people queuing...

Really disappointed to find the tables were much too close together, had to squeeze by others to get to your table and if you and the table behind you moved your chair to vacate your seat they touched. Felt very unsafe.

We Visit Highfield Garden Centre,Approx Twice Per Week,For Either Breakfast & Coffee, Or For Lunch ( Hot Meal ). We,ve Been Doing This For About 5 yrs, Agree Slighty On The Dear Side,But Food Always Spot On, Perfectly Cooked Meat Dishes With Every Vegetable You...

Visited twice since lockdown restrictions have eased, it is slightly on the pricier side (£5 for a sandwich) but I found other items to be priced quite reasonable. Food and drink have been lovely, they do have track and trace (leave your details) set up...

Bueno, ¿qué puedo decir? 9. 00 para una olla Jacket con un relleno o 12 para un pastel de cabaña asqueroso caro o simplemente infló sus precios mientras se estaba ejecutando "Comer fuera para ahorrar". ! ! ! asqueroso ni siquiera valía la mitad de los precios correctos. . . ¡Debería estar informado de los estándares comerciales! ! ! tratando de sacar provecho del erario público también, especialmente sabiendo que los restrantaurs geniales y trabajadores están luchando y perdiendo sus negocios. Nada más que pura codicia

Went back to restaurant after four months break and had a very enjoyable and safe time. Plenty of sanitising and cleaning. Scones and coffee was just as good as I remembered. Strongly recommend going, maybe not early in the week as very busy.

Have been here many times. Went when garden centres were first allowed to reopen and it was well organised and friendly. The experience today was not so great. We ordered coffee and cake and that was ok, a bit slow but not too bad. Then we wanted another round of drinks. There was no queue for drinks as everyone seemed to want a meal but we were told we had to go to the back of the line out of the restaurant. We saw the man ask the 5 groups in front of us and they all wanted food (which is a different counter) and he still would not let us go to the drinks counter. This is ridiculous because we were then kept waiting with more people than necessary. During busy times they should have separate lines so the people just wanting drinks and cake can get through preventing a longer line backing up into the shop. Also from what we could see they have not removed any tables and there was no distancing in the seating area. It felt more like they were interested in profits and not safety. Disappointing after so many previously positive visits,

Up until lockdown my friends and I were regular visitors to Highfield Garden Centre and restaurant. Went on Thursday for first-time since February hoping that the safety precautions we had experienced at Trioscape the week before would be equaled. Sorry to say they were not. At first it appeared fine, we had our masks on going to counter which had plastic screen until you get to the end where you are handed drink and food, no screen, plus none of the staff wearing masks, apparently they are given the choice. We hadn't and the rest of the staff in the other departments hadn't. The staff were very proficient and pleasant, and the cleaning regime of vacant tables and chairs could not be faulted except for the lack of masks, and sometimes the staff were quite close to our table, and naturally we could not wear our masks due to eating and drinking. Because we had been isolating this was our second experience of going out, the first one at Trioscape was excellent and gave us confidence to go out again, but suffice to say, we will not be returning to Highfield restaurant until COVID has gone

I took my Mum and partner for a proper afternoon tea at the garden centre this week. It was a lovely day so we were able to sit outside in the sunshine and enjoy the views over the fields. And avoid any unwanted germs!!We had pre booked which was great as the staff and the service were excellent and could not be faulted. Lovely china cups and plates and a special effort was made.Our every need was taken care of and the selection of sandwiches and cakes and fresh fruit were plentiful and of a very good quality. I would definately recommend it and I will be returning shortly. Thank you to all the staff who made it an enjoyable experience.

As someone who works in a garden centre / centre restaurant and understands the inner workings of such I can honestly say I'm very disappointed. I was watching your staff...doing nothing but talking loudly. They where Unhelpful when approached and didn't seem to care about customer satisfaction. There was no hot (or cold) savoury food because of apparent "lack of staff" when I can clearly see about 15 of them doing nothing but standing by the coffee machine chatting. How many people does it take to heat up a bowl of chips? Normally when coming to this garden centre I am generally pleased although staff have never been particularly friendly, but today was something else. No food, stale cakes , a reserved table placed directly in the centre of a walkway almost tripping up an elderly person. All I can say is you have lost a customer and good luck when you eventually have an audit.

A lovely garden centre but no sandwiches or salad available at 2:30 on a Saturday is a bit of a shocker

Not having been here for quite a while, we have visited twice in the space of a few days, on a Saturday and Tuesday. So the 'average' review is based on this. Both times we called in for coffee and toasted teacake. Saturday was fine, restaurant very busy and noisy, but coffees were decent and the cranberry teacake was as good as we remembered. Today, not good at all. Coffees were badly made, my flat white was awful, my husband's cappucino was no better, and although he said 'no thanks' when asked, to chocolate sprinkled on top, it was done anyway. What finished off the average experience was that the server burnt our cranberry teacake and replaced it with a very bland sultana one, which we didn't notice until we were sitting down to eat. I wish we had complained, but it wasn't worth the effort, as nothing was right. Won't be in a hurry to return.

We use the Highfield Garden World's restaurant at least twice a month, we have been fro the lovely breakfasts and we have had the Carvery on a Sunday, and i quite often have a jacket potato which are lovely too. The staff are really friendly too and although it is always very busy you can usually get a seat straight away. The only thing that i don't really agree with is that they allow large dogs into the Restaurant, i know some people rely on dogs but not everyone wants to sit next to a dog when they are having their meal. They could have an area of the restaurant just for the peope with dogs i think this might be a better idea. Apart from that it is a really lovely place to go for a meal a snack or just a coffee and a piece of cake.

Having visited on quite a few occasions over the years, we will desist from eating here in the future. The large capacity gives the restaurant a factory-canteen feel about it....the noise levels are very high at peak times. Worst of all is allowing the access by customers with dogs in the eating areas.....why do people take their dogs shopping in a garden centre? The food is okay and the staff pleasant and helpful but while the dogs are let in we will be going elsewhere.

We ate here on Saturday and the food was brilliant as was the service, all very hot and plentiful, lovely location to eat, the only thing I would say is that the prices are about the same as a pub/restaurant, but that won’t put me off visiting again just to talk to the parrot in the store!

Stopped for afternoon tea, scones, sandwiches, pots of tea. What a nice place, good atmosphere, bright, clean. Suprisingly busy, but with what looked like about 100 tables, there was a good turn over, and no waiting to sit. Food tasty, prices reasonable. I found it by accident (I was visiting the Garden Centre), but would certainly go there again in its own right.

We have been having lunch here for many years - and it's always been good food and service.Generally, we have a lighter lunch such as jacket potatoes or salmon and salad - always good quality. The carvery always seems to be busy so I assume that is good too. Thjere's a good choice of drinks and free water.For us, the key thing for a happy experience is happy and friendly staff. It's not often you find that.

Went to Garden Cenre restaurant for a Birthday lunch Fatty pork , cold vegetables , some very hard , not good for price

Top class breakfast - so many items to choose from - great price - extras like toast and fruit juice at no extra charge. Great surroundings - comfortable chairs, lovely view. Brilliant!

We came for a Sunday roast, as our previous visit had been superb. Despite it being very busy, due to the run up to Christmas, we once again had a superb meal. Very generous portions, very reasonably priced.

Tuvimos un fantástico asado del domingo en Highfield. El pavo y la carne estaban deliciosos y venían con todos los adornos: cerdo en manta, relleno, budines de Yorkshire y papas asadas, y luego una gran selección de verduras y acompañamientos. Las porciones de carne eran generosas. Contrariamente a la revisión publicada el 8, que es cuando también fuimos a Highfield, encontramos que los platos eran brillantes y daban mucho espacio, los platos eran del tamaño de una porción. . . que es lo que todos deberían tener para no comer en exceso. Los condimentos eran geniales y el servicio excelente de los servidores y las mesas de limpieza. 10/10. No estuvimos esperando mucho en la cola, sugeriría que obtengan su horario más temprano que tarde, ¡para que puedan sentarse! Volveremos! !

Good food part of Garden Centre in Whitminster Gloucestershire, Tidy and clean with cheerful staff always busy. Tables very precise few couches for coffee n cake..

Habíamos visitado el centro de jardinería un par de semanas antes de la visita de hoy y estábamos ansiosos por tener nuestro primer almuerzo del domingo aquí, especialmente con las buenas críticas que el restaurante le había dado a la gente. Nuestra experiencia fue muy diferente. Desafortunadamente, nuestra visita y almuerzo fueron compartidos por Sue, un miembro del equipo de catering que decidió que pasar a la fila desde un área de segregación era su forma de tratarnos como si estuviéramos en un campamento militar o en la fila de la cena escolar, su actitud pasiva agresiva y La actitud de ordenar que volviéramos a cruzar la línea fronteriza fue vergonzosa y nos hizo sentir muy incómodos y nos sentimos como niños traviesos. Luego, un servidor nos llamó al mostrador y en ese momento le comenté si está seguro de que podemos venir ahora porque preguntamos porque no queríamos ser menospreciados nuevamente. El servidor se disculpó y mi esposo dijo que estaba bien, pero no me gustó la actitud, en ese momento Sue decidió que una vez más nos iba a dar una conferencia y justificar sus acciones. No tenemos ningún problema con las reglas, pero primero debe conocerlas y ser tratado como un cliente. En este punto, Sue decidió irrumpir en busca de su gerente porque no le gustaba nuestra actitud. El gerente se acercó y se disculpó, le explicamos que no habíamos preguntado por él, por lo que no sabía por qué estaba allí, sino porque estaba allí. Dimos a conocer nuestros sentimientos. Nos aseguró que sus clientes eran su prioridad número uno y quería que todos tuvieran una gran experiencia. Luego nos dijo, que le encantaría darnos un postre de cortesía e ir a disfrutar de nuestra cena, vendría a buscarnos y resolver nuestro postre. Estuvimos allí más de una hora y él nunca vino. La cena asada a las 12 se servía en platos muy pequeños, lo que nos pareció que no tenía una buena relación calidad-precio, aunque el pavo era encantador al igual que los asadores y el relleno, las verduras estaban muy al dente, que no es nuestra preferencia para comer verduras. Con ese fin, será nuestra primera y última visita.

Superb breakfast and staff all very good. Lovely surroundings. Nice and clean. Lovely fresh ingredients well sourced locally. Highly reccomend Well done

Top quality venue, beautiful fresh cakes and scones, great atmosphere, fresh decor and seating, so much better than Dobbies!

all ways found the food great, mainly go for the breakfast. fast and friendly service. Kunch is good and sunday roasts are good.

My daughter and I often pop in for a breakfast or cake and coffee. We love the food and it is always very fresh with a good selection. The restaurant is very light and plenty of room to move around which is good for me as I walk with a stick. I have been in on my own and a member of staff will take my tray to a table for me, which doesn't happen in a lot of places. Thank you.