The Restaurant and Bar at North Lakes Hotel and Spa in Eden

Was really disappointed heard so much about this place and really wanted to take my family as we went out for a evening meal staff extremely rude there was this one nonprofessional lady called Amy that was very rude and very unprofessional. The rest of the staff looked like they just left school and was very shy to speak which is fine just when you’re asking questions questions you would like them to be answered Will not be visiting back very disappointed

Staying in the North Lakes Hotel so we decide to try the ‘Fyr’ restaurant. We were early and quite quiet (apart from the music) and we were seated next to the ’Fyr’ 🙄. Actually, it was a British summer evening, so that was nice and warm and we were quite away from the music. We were both disappointed in the menu. Some stuff looked nice, except it seems to have Piri-piri added to everything. At this I also noticed it seems quite expensive for it had. 2 starters and 2 mains with a soft drink was almost £80, for the bog standard burger and fish and chips. The Tempura prawns starter were… tasteless and oily? The chips tasted exactly like our chippy at home. I could get a big bag for a couple of quid at home and that is NOT a compliment. Honestly, all of the food was… Meh! Staff were nice and efficient. I was worried that breakfast would be disappointing in the morning (in the North Lakes Hotel) but it was EXCELLENT!

Wonderful restaurant in North Lakes Hotel, Penrith. We had dinner and breakfast and all food and service were fantastic.

Had dinner here as we were staying at the hotel and the restaurant area looked lovely. The menu is obviously geared towards steaks and meat etc and as we didn't want these there was a limited choice of alternatives. We opted for fish and chips which were very good, though expensive, and the service was excellent. The main issue was that with the grill plus open fires it was very smoky. My wife has asthma and it started to affect her. Staff were quick to move us to a table in an annex at the side but this was quite draughty. There was also still the smell of smoke but it was ok while we ate.

We visited on a Monday evening while staying at center parcs nearby. As girl restaurants go, I felt it was quite good, but as a restaurant in its own right, nothing special. We ordered bread to share (which was served with smoky butter), a starter each then my husband had a sirloin steak with the smoky grill sauce and I had the halloumi kebab. I felt the bread was ok but didn't get much of the smoked flavour through in the butter so it was a bit underwhelming. The starters were interesting and tasty, particularly the arancini which were well balanced and had lovely texture. By comparison, the mains were just ok - the steak was well cooked but under seasoned and the smoky sauce unexciting (£4.25 for something that could have come from a bottle). All the components of my halloumi kebab were nice but it didn't really work as a combination - it just felt like different things piled on a plate, a lot of which were very big, so difficult to get a mouthful containing all the elements. The service was good but felt very "hotel" in that it was obviously following a set script and trying to upsell you on sides and extras. I liked the decor and ambiance. Our bill came to £90 without any drinks (we'd bought them separately at the bar) but including service charge. I appreciate that grill/steak restaurants will always come at a cost due to the price of the meat but I felt it was on the pricy side for the quality of the mains.

Visited this restaurant for a birthday meal and was fairly disappointed. We had the sharing steak and a bottle of red wine, for the price I would have expected more. The price of the wine was very dear for a bottle that could have been purchased in a supermarket for a third of the price. The setting was really lovely and service was okay, just disappointed in the value for money and was not blown away.

Visited while staying at the hotel. Had the tempura prawns, fillet steak then chocolate fondant. The food was cooked perfectly, wine selection and service was very good. Quite expensive but food quality was good and a nice restaurant

Absolutely gorgeous food at FYR restaurant! The pesto gnocchi is to die for and the cocktails from the bar are lovely too. The interior is beautifully decorated with ambient music setting a really relaxing mood. The staff are fabulous, Paweł amongst them, super professional, very friendly and nice to chat with. Made dining solo a pleasure, will definitely visit again. Thank you!

Had a lovely family meal at FYR Grill. The manager of the restaurant gave us a warm welcome and was very attentive. Other staff were also friendly and polite. Food was great especially enjoyed the chicken Kebab. Overall experience was 5 stars would definitely visit again!

Had a lovely family meal at FYR grill. Beautiful setting and atmosphere. Staff friendly, attentive and polite which made the dinning experience relaxing. Lovely menu with high quality local produce. Particularly enjoyed the chicken and halloumi kebab and fish grill. Will be returning for future family meals and other occasions!

The menu was disappointing from past visits. Very expensive, having to add simple things like greens for £5 , which were cold on arrival( yes I should returned, but the other people in the party were happy with what they ordered , so didn’t want to make a fuss), otherwise my plate would of had a piece of chicken and a few chips. My other two guests really like the place & I like the it also, but this visits wasn’t the same as last visits. Where we were sat, had a cold draft , so again for this kind of place was also disappointing & would reflect on future visits. Also whilst sat in reception area having our coffee & a domino’s delivery comes for a guest also says a lot!

Lovely venue within a hotel spa. Large restaurant and a good menu choice. Recommend steak and the sticky toffee pudding is a must. Food really good quality and tasty. Would recommend

This was a faultless dining experience for us. The dining area is beautifully decorated, and manages to be both open and cosy thanks to the clever layout, the warm lighting and fire. I think North Lakes has achieved something special with this restaurant, the staff were friendly and welcoming, attentive yet unobtrusive. The food was among the best we have eaten anywhere, and the fact I forgot to take photo's to show how amazing the food looked, can only add testament to how good it tasted as it was gone before it occurred to me to get my phone out. The house red was wonderful, I had smoked duck and my husband had chipolata's to start, steak and hanging monkfish, salmon and prawn kebab for main both of which were cooked perfectly and a perfect vanilla crème brullee for dessert. We had coffee after dinner brought to us by a fabulous friendly waiter and managed to lose all track of time we were so happy and comfortable. We noticed how accomodating the staff were at another table with special requirements and could not have asked more from a restaurant. Special thanks to Sharon for reserving our table and all the restaurant staff for making our evening one to remember. We will definitely return and would highly recommend.

Stopped in for dinner earlier this week, and was not disappointed one bit!! Gorgeous interior and design, gorgeous food and such lovely staff. We watched our food being cooked on the fire by the chef which was great to see, and the food itself was lovely - my partner said it was the best steak he’s ever had! Massive thanks to Haz and team for a lovely visit😊

Called in yesterday after spending a while looking for somewhere for lunch. The staff were very accommodating in getting us a table and service was quick. Food was amazing. We had a club sandwich and halloumi and veg skewers which were both great sized portions.

both heading south and north for a quick bite to eat. Service was excellent and the food and drinks were very good but a tad on the expensive side, however it is still a very good halfway stop for us

We stayed at the hotel for 2 nights and ate in the restaurant one evening and both mornings. The food was nice but service very slow. The breakfast was surprisingly slow and small portions. The portion of beans was absolutely tiny. Nice food but I wouldn't go back due to the service

Both breakfast and evening meals were excellent. Steaks etc. grilled on a huge open hearth. All staff were very welcoming.

I have recently had the opportunity to dine on a Saturday evening at FYR within the North Lakes Hotel & Spa. The food was exceptional. I had the chefs plate which comprised of a buffet of beautiful artisan presented meats and salads. As a second course I had the Piri Piri Chicken on a fanciful skewer. I have been to many places where presentation overshadowed the quality and taste; however this meal from start to finish was high quality, vibrant in tastes and I savour every minute. I finished with the sticky toffee pudding that was so delightfully extra. Last, I would like to praise the staff who seem well trained, personable and professional. Can't wait to go again especially when we have guests visiting the area.

Visited yesterday for a family lunch. All 3 of us decided to have the afternoon tea from the menu but was told that wasn’t available as they had a few afternoon teas going to the Spa that day and to give 24 hours advance notice in the future. Nowhere does it say advance notice is required on the internet site or the menu. I chose halloumi kebab which was very nice. We waited and waited to see a waitress to ask for another drink and in the end went to the bar to ask for the bill. I asked where the staff were as we could have easily walked out without paying and had waited ages. I was met with a stony silence by the lady at the till. I asked if she had anything to say about the dire service and she managed a ‘sorry’ Took my complaint about the service to the receptionist who said she would pass it on. I blame myself. As a local to the area and a member of North Lakes Spa I was warned on a number of occasions that the service at FYR is absolutely dire. Won’t be rushing back

Travelled down to Chester to have a few days with family. As always we stopped off at the FYR grill both southbound and northbound as it's about halfway and breaks the journey. Both times we just had a main course which was excellent. Service was...

We have had lots of meals at the fyr grill have enjoyed it but just lately not as good new staff and service poor always seems to have a new manager or no manager, but more training needed lots of cut backs with food the...

First visit to this restaurant was so enjoyable we returned on my Birthday 5 days later. We had the piri piri kebab on both occasions (because it was excellent) and then a surprise platter of cakes and sweet treats. The staff are a total credit...

Popped in on the way back from our first visit since February 2020 to meet family in Chester. Our order was quickly taken and our food arrived timeously. The meal was excellent, the staff were friendly, courteous and efficient a credit to the establishment

We were staying at the North Lakes Hotel, where we have enjoyed many visits over the years, and looking for somewhere to eat. We had eaten here previously and whilst not top of the list we opted to eat in. The staff and food are...

The only reason I have given this two stars is the decor is nice, pleasantly decorated, looks smart and inviting and the main server on our first evening was attentive and obviously takes pride in his job. After that it goes downhill. The menu had...

We ordered calamari which was claggy and mostly tasteless and the squid used had not been cleaned properly so it had a layer of elastic viscera between the high modulus meat and the dense moist... batter? The FYR platter held all our hopes for redemption...

We were staying in the hotel and had dinner here. What a lovely place! Our waiter was friendly and the service fast. We both had grilled items for main course. The grill is an open fire where you watch your food being cooked. The lamb...

Was a little misled by pictures on the website in terms of venue. On arrival it is part of the hotel and therefore used by hotel stayers and that would be a lovely treat. We found it very nice and clean and the staff were...

Having stayed here last year I was expecting good things, but how wrong can someone be. We arrived slightly early for our 8.00pm dinner booking and my husband now walks with a walker, unlike last year, when he had 1 or 2 sticks. We were...

We had an amazing 3-course meal. The staff are very attentive and are very hard working. It was a busy night but we were waited on quickly and given plenty of information if we had any questions. The food was to a great standard. The...

We were excited to visit this restaurant as having not visited before, having lived in Penrith for many years. We were seated promptly and orders taken by very efficient staff. We ordered a £30 bottle of wine ( one of the cheapest) it was very...

50th birthday celebration. Sadly I have to say, after being very excited by the decor and layout of FYR, the resulting experience was quite frankly terrible. My sister and daughter had booked a table for us to celebrate my 50th birthday as we were on...

Amazing from start to finish. Arrived alone whilst waiting for friends and was shown to the table. Then I was offered a drink. The food tonight was delicious. I ordered the King Prawns, which were cooked for perfection. Chicken kebab was lovely....Mr Vickis chilli jam...

We ate here as part of our stay in the hotel the restaurant is based in. Love the food. The chicken and vegetable kebab in piri-piri sauce was lovely. Lots of room between table and good service.

Comimos para dos cenas seguidas y para el té de la tarde. La comida era increíble y el restaurante estaba impecable. Las mesas estaban bien espaciadas para el distanciamiento social.Sally Be, Molly T y George nos sirvieron. Todos fueron excelentes, amables y nada era demasiado.La decoración del restaurante es muy elegante e inteligente, a juego con el tema de The Lakes.Volveremos cuando estemos en la zona.

Decor is great and definitely makes it stand out from a lot of other restaurants. Pate was a great starter and the lobster was delicious. Eat out help out made it good value

Tuvimos una muy buena comida con amigos en FYR Grill. Gran ambiente, impecablemente limpio, el personal estaba relajado a pesar de los desafíos de administrar un restaurante concurrido en estos tiempos difíciles. Las comidas se sirvieron rápidamente y estaban deliciosas. Aconseje a los residentes de Cumbria que compren una tarjeta MyCumbria para beneficiarse de un descuento del 25%.

Went here with my extended family to celebrate my birthday which falls between Christmas snd New Year. They organised a private dining space, which was great. Everyone knew what they were eating as we preselected from their set seasonal menu. Not giving a 5 rating as service was a little slow especially for drinks.

Comenzó con el pie equivocado pero fue redimido. Había reservado para 9 para incluir 3 niños, pero no se requiere una silla alta. . . . . cuando aterrizamos fue puesta mesa para 8,! Pronto fue corregido por el personal, pero mi esposo sí. Discapacitados y las sillas eran demasiado bajas, de nuevo no hay problema para lidiar con eso.Tuvimos un almuerzo encantador, el entrante mixto de su elección es uno que no debe perderse y todos tenían carne asada o cordero a satisfacción de cada uno.La desventaja es el espacio limitado en el estacionamiento y los escalones que suben y bajan del bar al restaurante y al baño. Nos las arreglamos y lo pasamos de maravilla coronado por una sorpresa generosidad de chocs en un plato decorado para mi cumpleaños. Volvería otra vez!

Seated & greeted right away, got a drink very quickly, very warm & cosy but the “real fire” stunk a bit, smoke kept back draftingchose a starter & was out within 10 mins, I got fillet steak & partner got Piri piri kebab, was all beautiful & would go back, little bit pricey but deffo worth it

On our way to visit family in Chester we stooped off as usual for a spot of lunch which was most enjoyable although we felt this time the ambience has slipped quite a bit.

Have stayed at the North Lakes Spa in the past but the restaurant has had a makeover. Good sized space and really liked the big flaming grill. Staff were attentive and the food was pretty good did not think it was the best stake I have had but equally I did enjoy it. Would try again on my next visit.

I thought I had to leave a review as after visiting I read some of the terrible reviews and thought it did the place an injustice! We visited FYR Grill on a Thursday in January as we were staying at the hotel and we had gained a food voucher as part of the deal. The staff were lovely, very attentive, always pouring water and asking us if we would like drinks etc. The food was also delicious, we ate 3 courses between us. We ate some little sausages and sourdough bread to start with (the bread is HUGE!) , we both had steaks for mains, my husband had the sirloin and I had the FYR Grill special of rump and we were both super impressed, the food was delicious and our steaks were cooked perfectly. We then had a sticky toffee pudding for dessert between us which was big and yummy. Thank you FYR for some very nice food and a lovely evening.

Stopped off for a quick snack whilst doing our Santa run to family in Chester. It was very quiet but service was quick and food was very good

I struggle every time to find fault with this place . The food is amazing , tonight had the fish and chips and honestly you should get a “ certificate “ if you can eat the whole thing . It is massive and so tasty . The staff as always are just brilliant. They were very busy and we could see some bigger tables just being quite plainly awkward but the staff dealt with things in a polite manner . It’s one of my favourite restaurants and thank you all once again for a lovely evening

¡Un bistec que todavía está mugido y una chuleta que podría haber derribado pajarillos gigantes el próximo año! ! !Que te digan que esperas un poco por tu bistec porque el chef cocina esto a la perfección. . . Creo que realmente necesita entender qué implica cocinar un filete, ya que el mío corría hacia las colinas.

Llamado el miércoles por la noche. Era muy tranquilo y el restaurante no estaba abierto, así que decidimos cenar en la zona del bar. Me dirigí al auto y tuve que pedir menús. Pedí bebidas pero solo la mitad llegó. Regresé al bar a la orden y el servicio fue bastante contundente y grosero con un inglés pobre. Todavía falta la mitad de las bebidas.Los entrantes llegaron después de 20 minutos junto con una de las bebidas faltantes.Ahora, en este punto, es de esperar que el equipo preste más atención después de equivocarse, pero no, ¡4 miembros del personal detrás de la barra, que todavía esperan 2 bebidas y esperan que nuestro servicio comience a despejarse! Tuve que preguntarle a un camarero si podíamos tomar nuestros platos principales.Lo mismo otra vez, comimos y esperamos y esperamos. . . . Tuve que ir al bar y pedir nuestros postres que llegaron a nuestra mesa sucia sin limpiar junto con las 2 bebidas faltantes que habían sido ordenadas con la comida. Una noche muy tranquila con mucho personal. La comida era realmente buena pero realmente decepcionado por el servicio. Probablemente pasamos el doble de tiempo que el necesario.

Cuando decimos por encima de las expectativas, lo que queremos decir es que en North Lakes no esperaríamos menos que buena comida, excelente vino y un ambiente brillante, en general, aunque para un hotel la relación calidad-precio real estaba más allá de lo esperado, la comida era abundante pero cocinada brillantemente también.

I’ve stayed at the hotel quite a few times over the years and the restaurant has always been top notch. We stayed last week and ate in the new FYR restaurant. To say I was disappointed is an understatement. I had a beetroot risotto which was fairly tasteless and a thin steak that was coated in garlic and herbs. It was cooked ok but tasteless and for £23 a bit pricey.

10 de nosotros cenamos aquí para una cena de cumpleaños. El servicio fue lento y poco profesional en el mejor de los casos: claramente tenían una función en una de las suites más grandes y eso hacía que todo el personal fuera redirigido allí.

Popped in on way down to see family. Meal was very good as always and the staff were friendly and courteous. Highly recommended

Couldn't face the busy and extremely noisy restaurant (although the huge fire was inviting) so was advised that I could also eat in the conservatory at the back which was more casual but still had the great service with nice views over meadows.

Stayed the night at the North Lakes Hotel & Spa and once we'd spotted the lovely, huge-ceilinged FYR, decided to dine in the hotel. Seated straight away, our drinks order (Sancerre for D, Rosé Prosecco for me) was fulfilled quickly. D opted for the Atlantic Prawn & Native Lobster Cocktail (A huge starter, that worked well as a main) and I plumped for my fall-back dish: Caesar Salad...with anchovies! Both we perfectly done. My chicken was really moist and the dressing wasn't overdone (which is often the case with the Caesar). Our waitress, Ashley, was service with a smile, too. Thoroughly recommend!

This was my 3rd time at FYR in as many months, the food is always lovely but has been let down each time by poor service. The first time the waitress was moody and rude, we did complain. The second time we were given the bill, without asking for it just as we finished our food and we still had drinks, it was only 9pm and we felt pressured to drink up and leave. Then on Sunday we waited about 30 minutes for sandwiches, despite it being quiet and then had to look for a member of staff to get another drink. I would expect more from a 4 star hotel.

It was the first time we’ve been here the refurbishment. Sadly, we were disappointed. The food was expensive but good, but the service atrocious. We had to wait an eternity to be seated, and then again to be served, then fir our food to be served. Luckily, we had plenty of time but it’s probably best to avoid this place if you’re due back at work in the afternoon. There are plenty of better places to eat in Penrith, for a fraction of the price.

Sat in the bar area, ordered coffee, then some food from the lunch menu, very good chicken and bacon sandwich, served with salad and a few crisps. Very good

Warmly welcomed by friendly and courteous staff. We had an excellent meal again everyone thoroughly enjoyed themselves

Although the meal we had was excellent the staff were extremely rude and poorly trained. Although I appreciate that everyone has to start somewhere, with the price and experience we expected it was well below par.

We have had a great time.... firstly service,

Just had a lovely meal in the Restaurant. Lauren and staff were brilliant. The Chefs who cooked my meal should be commended!!

We travelled down from Stirling to meet some of our family up from Chester. Sunday lunch, as always was excellent, everyone thoroughly enjoyed their meals and the ambience. Staff were friendly and courteous a credit to the hotel.

Visitamos aquí con amigos en abril y a todos nos encantó. Una excelente distribución y aspecto en el interior, servicio extremadamente útil y la comida era increíble.

The prawn /lobster cocktail is to die for containing a collection of flavours that are out of this world. Overall staff are freindly professional and highly competent in the restauraunt and throughout the hotel

Nos alojamos en el hotel para un descanso a mitad de semana y decidimos comer en el restaurante por las noches. El personal era muy acogedor y atento sin ser entrometido. La comida fue absolutamente fantástica y la comida a la parrilla abierta es un elemento verdaderamente único de este restaurante.

We went to FYR for Sunday lunch and it was wonderful, chefs table great and the beef was out of this world and a generous portion, sticky toffee for desert was on the large side but very good quality, we will be back soon

Met up with family from Chester for Sunday lunch. Absolutely amazing meal. We were warmly welcomed shown to a table (we had no reservation as both sets of family had a two and half journey to get there). Our waiter explained the menu and our choices. All of our meals were excellent although the sirloin roast beef was out of this world and a very large portion. All in all a fantastic experience as all the staff were brilliant and a credit to the hotel. We didn't get the staff members name but the lad with the ginger hair and beard deserves special mention

You gotta try the steak cooked on an open flame wood pit.....just amazing. Service is great, staff are friendly, ambience is terrific and its not ridiculously expensive.

Me and my husband went here for date night to have some us time. The staff were lovely and very helpful. My husband just had the bread as a starter and I had the Venison Carpaccio and it was lovely. As a main we went for the special which was a 32ounce sharing steak which came with two sides. They warned us it would take about 50 minutes to cook which was fine. When it arrived it was well worth waiting for it just melted in your mouth and was cooked perfectly.

Not what you expect when arriving at the north lakes hotel...

FYR grill have really got things right! Great food and menu and the new restaurant and decor is fresh and modern. Recommend the steaks cooked on the open fire and tasty espresso martinis

My boyfriend surprised me for a meal here whilst staying in the North Lakes hotel. The meal was lovely and the quality and service was fab! However, I do think nearly £16 for a burger is quite expensive as is nearly £19 for a chicken kebab. Overall I throughly enjoyed the meal however I would maybe revise the prices for some dishes on the menu. The starters we had were very reasonably priced and just as delicious! The waiters were very attentive and looked after us well. We would visit again.

Because we stayed on a Sunday we chose the three course Sunday menu for £25. For starters my husband had the chicken liver pate and I had the soup (minestrone ) then he had pork and I had the beef we finished with the creme brûlée. Every course was absolutely gorgeous and very well presented. Staff were very welcoming and nothing was to much trouble for them. Excellent experience and would highly recommend.

Went for a family dinner while staying at the hotel.The decor is gorgeous, service was good.We were accommodated even though the place was full and the service was fairly fast. Good selection from kids menu and for adults.

We went to the restaurant on a Saturday evening with our 2 children, was fairly busy and ordered the chefs table, which was a very good selection of salads and seafood of a high quality, kids had homemade meatballs which were a good size portion for them, my partner had a chicken kebab which looked amazing at the table and I had a rib eye which was cooked to perfection, and the kids had fish and chips which were good size portions followed by the sticky toffee. If I had to fault anything it would be the drinks were a little slow arriving (maybe they forgot to put the order through or something) but the food more than made up for it, we will be back, it’s a little gem

Went for dinner one evening, thought it was excellent all round. The decor is gorgeous, service was good. Had a fabulous fish kebab from the grill, and some perfext chilled wine would totally recommend and hope we get to go again soon

Cenamos aquí mientras estuvimos allí en un descanso de spa.

Had an amazing meal here, the lamb steak special and signature steak were cooked to perfection. The deserts tasted wonderful and staff very attentive and professional, would definitely recommend

Yo y mi compañero cenamos aquí para su comida tardía de cumpleaños. El servicio fue fantástico y los alrededores están en punto. Ambos ordenamos entrantes y platos principales, los platos principales fueron cocinados delante de nosotros, que es un gran toque! El servicio fue muy rápido y la comida era deliciosa! ¡No me puedo quejar! ¡Volveremos!

Cuatro de nosotros vinimos el domingo a almorzar con un cupón de travelzoo, realmente no sabíamos qué esperar, un menú realmente diferente, camareros vestidos con camisas chinas y a cuadros.

It was my first time trying FYR Grill, following the refurb. It’s looks great, our meal was lovely, I had the seafood skewer which was gorgeous. The staff were very attentive - great service. I’m looking forward to going back and trying something else on the menu!

I've been following all the FB/website promotions for this new restaurant and was eagerly looking forward to visiting it. We booked for Sunday lunch and were very disappointed. It's a large restaurant to fill, but it was rather quiet. I was there with my husband and we were seated opposite a large group of men (who had obviously just come from the gym), which I thought was a shame when there were lots of quieter areas for us to sit. Im not sure who the restaurant is aimed at - obviously has to cater for residents, but it was neither one thing nor another. There was a small buffet area which didn't look inviting. We found the menu a bit limited; I wasn't offered the sunday lunch (which I would have had as the roast dinners and Yorkshire puddings looked nice) and as my husband is vegetarian, several of the meat dishes were for 2 people so they were ruled out. Vegetarian options were also very limited. The quality of what we ordered was average, and the service was a bit random too - with no one person looking after us. It's a shame as the FB images make it look like an exciting place to eat, with a warm environment and tasty looking food but I doubt we would go back.

Fabulous ribeye steak, cooked correctly as requested in the restaurant, great vegetable and side dishes. Great service and very relaxed enjoyable dinner. Thank you.

Stayed 2 nights in hotel had dinner both nights ...fish and chips ..excellent big portions. Staff wonderful, efficient and very pleasant.

First visit since change to restaurant, unfortunately it has lost its atmosphere and is over priced now for what it is.

Great new renovation of the North lakes hotel restaurant

I was away on business for a week and dined in the restaurant several times. The friendly reception and service received from all of the restaurant staff, on each occasion was lovely and gratefully received. The restaurant staff really are a credit to the hotel.

As a family, we visit this restaurant around once or twice a year and have been doing so for the past 5/6 years. This is our first visit since last Christmas and it’s undergone a makeover. First impressions were excellent, the restaurant oozes class and sophistication and the renovations are impressive, also the menu has been transformed and looked enticing. However the food is a real mixed bag, some items delicious and others very average. The kids menu is a huge improvement on previous years, so for that a very well done.

We had decided to try the new fyr grill at north lakes hotel as we are local to the area, we were left stood by the till at the enterance with another couple for 10 Minuties while 2 members of staff played tricks with each other behind the bar clear to see. We finally got seen to at which point we were told by a very rude lady, they had already taken 1 extra table this evening so could we go to the bar for 20 Minuties! There were around 10 avalible tables never mind a sofa area in the restaurant itself! The bar next door was full with a wedding party! I said to the woman can we not be seating and we will just wait our turn for menus etc, at which point we were abruptly told no wait next door! We decided to leave and try else where, as you can see the prices aren’t the cheapest and if this is how they spoke to there customers we will not be returned! Manners cost nothing!

This was not my first visit to this restaurant. I have eaten here on a previous occasion when I was also staying in the hotel. My experience started badly, with the restaurant barely half full and lots of staff walking about and chatting in the corner by the kitchen door, I was completely ignored for several minutes. The entrance to the restaurant is elevated, making it impossible to miss the arrival of a customer. I decided to order the meal I had previously thoroughly enjoyed, the Twaite’s battered cod and chips. On this occasion the cod was soggy and the batter greasy and over cooked. The chips were inedible, being of a texture that made them seem recycled. They were hard and again greasy. There were several staff on duty, most of whom were under employed. They spent the evening stood directly behind me chatted about everything but serving the customers. I had to ask to order, for bread, for my plate to be cleared and for my bill. None of these requests were made with undue speed. All in all, very disappointing, both in the standard of the food and the lack of professionalism of the staff.

Looking forward to our visit to Fyr as we are real foodies. 1stly wine was off but was rectified immediately but left on our bill. Staff need more training husband had shell on prawns no finger bowls or wipes. Asked for one after starter still didn't arrive until asked again. No one asked during starters or main if everything is ok. Bill wrong when came. Food good but £120.00 for a 3 course meal and cheapest bottle of wine steep. Probs because you can see a mountain.

The food was lovely, really nothing at all to complain about. The service was also really good, didn’t have to wait too long for anything really. The cost of some dishes on the menu was really well priced, others was rather expensive (luckily it tasted well). Would visit again.

Fantastic service, my mum has lots of allergies and the chef went above and beyond making sure she had what she wanted. I had the burger which was without doubt the best burger I’ve ever eaten. Lovely decor and open fire grill, we couldn’t stop staring at the steaks cooking! Will definitely return, thank you so much!

Great food in a nice atmosphere. Enjoy pre dinner drinks in the bar areas, or simply relax there after dinner. Food is very tasty!

We had two meals here whilst staying in the hotel. Service can’t be faulted. The food is good and there is a daily specials menu as well as the standard . Certainly worth a visit .

The service was really very good in the restaurant and the meal was very enjoyable. The attention in making each person feel a valued customer made it a great evening.

Good quality food with a lot of local produce, service excellent with a great restaurant manager who was very helpful as were the staff in general. Prices average and what you would expect in a hotel same for drinks prices.

No habíamos planeado quedarnos aquí, pero queríamos un lugar para reunirse cerca de la autopista y este hotel fue perfecto. Pero qué joya de encontrar. Es un hotel grande, pero tiene un extenso ambiente maravilloso. Grandes y cómodos sofás, chimenea y una abundancia de espacio, así que no te sientes demasiado cerca de nadie en la zona y hay varias zonas para sentarse y tomar un refrigerio.

Stayed at this hotel and ate here too. Food and service were fabulous for dinner and snacks, breakfast was outstanding. Highly recommend

A good local real ale brewed for the hotel is on offer - well worth a pint or two.. Reasonable wines and spirits and the restaurant food and service is good too.