Based on 8 opinions finded in 1 websites
Based on 8 opinions finded in 1 websites
Nº 383 in 422 in Winchester
Opinions
We have been staying at the Solent for years and in the past have always loved it. We have not been since lockdown, what a disappointment. It's gone really down hill, everything from the rooms , the staff and especially the food and drinks, awful. Won't be staying again.
P B (Pink) . 2024-05-20
MORE AT Google
Here is the outcome of disappointment🤷🏻♂️
Bethany Choice . 2021-12-25
MORE AT Google
I took some time to calm down and to don’t write straight after, so I can be more objective. But I still feel strongly disappointed. We live locally to Solent Hotel, so we visited restaurant and spa few times and were quiet happy about service and food quality until our last visit. After all complications last year brought we were finally allowed to reunite with family and wanted to go for treat in form of private hot tube and dinner. Everything was booked in advance. We asked for bottle of sweet Prosecco for hot tube to be ready in advance. We were told “no problem, just tell us when you are here and we will choose drink on your arrival”. This was promising treat for our family, we didn’t see each other for over a year. On day of visit: staff from spa has no idea about drink range, so we were offered cider, wine, gin. We asked for pretty basic Gin&tonic drinks and went to enjoy hot tube. Drinks arrived after 30 minutes. I have to say that staff tried and gave us 2 drinks free because of the delay, but it was just the start of horrible evening. After hot tube we moved to restaurant for dinner. When greeted, we asked if heaters and blankets are still available outside and if we can be seated there. We ordered drinks from drink menu, not everything on menu was available and waiter had troubles suggesting substitute. Famine part asked for blankets. When ordering out meal we also asked for heaters to be turned on and were informed, that we were seated under not working heater. After few questions waiter reluctantly agreed, that we can move to another table. I have to highlight that WE can move everything from our table to another (no help from waiter). We were still optimistic, as good food can make you forget about the rest. Unfortunately there comes biggest disappointment for me. We ordered 3x medium tomahawk steak and received 3 different steak doneness: 1 medium, medium well and rare. Unfortunately, for me again, I had rare one ( please see photo, I am not that picky, but this was too rare for my liking). When waiter asked if everything ok, I pointed out that steak is not cooked medium. 3/4 of my steak was sent back to the kitchen… no feedback, no comment from chef…we had desserts offered and served from another waiter, so I couldn’t ask what happened until we asked to pay. 1st waiter came with bill and I had to ask what happened to my steak and received answer: “It was done the way you asked for it”. When you are treated right and you get good food, you will close your eyes even on messy tables. But when staff walks constantly only to one table ( by attitude) with their friends and has no time to clean tables, take empty plates from your table and can’t be bothered to come back with feedback from chef, you just have enough. Gladly there is enough restaurants in the area which would accept £300 spend and treat us right.
Antonina Masek . 2021-09-24
MORE AT Google
Pretty average food at expensive prices. The burger is the only decent thing on the menu.
Mark “Wolerzine” Wilson . 2020-01-15
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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7 Opinions
After months of giving it a go, we have finally given up on this place. The attraction was the spacious stylish venue, imaginative lunch/brunch menu, (some) pleasant if rather harassed staff, dog friendly and a pleasant location on a favourite Winchester riverside walk. Plus we could generally get a table, unlike lovely Greens that gets so busy on a weekend. During the week it’s reserved for tenants of the co-working space and in the early phase there was a lot of confusion about when/if it was open to the public, with inadequate signage and staff unable to communicate the arrangements clearly. After a bit, that got sorted out and it entered a golden age that lasted for a chunk of last year. Some great food (like the warm pear salad, bubble and squeak and wedges of pear cake) and better organisation. The place seemed better organised and the staff seemed less stressed. Alas it has now taken a real dive. Food quality dipped, items served soggy or burnt, shrinkflation apparent in the bakery items, the nice fresh cakes replaced with mass-produced tasting flapjacks. ‘Large’ coffees that would be considered a regular size in most places. Overseen by a supervisor with patronising and officious manner who I saw shouting at a small child who dared venture onto an (unsigned) staircase leading to a private area.. At our last visit, the lunch menu was inexplicably unavailable at 1.30pm - only breakfast items. But we could see lunch dishes being served to a party on a nearby table. An allergy request was completely ignored and when we complained I was first offered a grudging ‘sorry-not-sorry’ by the sour-faced supervisor (sorry but not her fault that the server hadn’t passed on the message). When I said that wasn’t good enough, when you’re dealing with customers’ safety, I was then told off for being rude. So that’s it for us, not going back. Feel sorry for the better servers, it must be a tough place to work.
25 Opinions
This place is my favourite because all the staff are lovely and helpful, i go through the drive through at least once a day to get my one shot latte and sometimes with a friend i sit in and the latte is amazing
513 Opinions
We always like this pub for food and that the costs are kept at a decent price. Always give you good size portions too. We have found staff always busy, the thing is you can’t tell if it’s a pub or a restaurant. Which is quite confusing, trying to do both and when you’re queuing you don’t know if it’s for food or just drinks. There is one lady there that is quite rude to people but we didn’t see her this time. But this lady will ruin this pub if she isn’t careful. But we do like the food here!
28 Opinions
Don't bother using these guys, the meals arrive late and some of the bits we ordered were wrong. When we called them about it we were offered a refund which didn't even cover the item that was not sent