Burger King in Winchester

Abusive staff unwilling to assist when I had difficulty ordering at the kiosk. Argued that kiosk working well. I walked away. They obviously are not interested in customers. Later tried BK at Fleet Services - they could not have been more different. Friendly and helpful.

Absolutely baffled that an order for 1 burger and 6 nuggets has come to £15. Literally no drink or chips, just 1 burger and 6 nuggets on their own. Burger King has fallen off a cliff and has the audacity to charge this. I can’t think of one fast food restaurant that would be this expensive. If anyone knows of one, please let me know so I can write a shitty review for them also

This was honestly the best Burger King ever, maybe they’ve improved the menu? Anywho the service was as good as the food, a family order ready in 2 mins. Would recommend

Great little cafe. Nice place to watch the cruise liners go by.

'Does what it says on the tin'. Fast service and good burgers

Advertising products that they don’t sell. No indication that they don’t sell it. Waiting at till and ignored for a bit. Finally found out product wasn’t available low despite being advertised. Placed order using kiosk machine. Fine all done. Waiting for food and basically just left on counter. Didn’t even call out number - I wasn’t looking as expected number or be called out. Walked over to collect it and staff were just not bothered. Pushed tray towards me and walked off. Clearly gone are the days of politeness. I understand you can’t use the app there and that’s not their fault. Would even give me my MOD discount for use at services. Not a good experience of BK. Hopefully there were having an off day. Although as typing this can see someone else now going up to complain 😂😂

Have been waiting 20 minutes for order. Only one young lady serving. Doing an excellent job but will never manage the volume of orders on this Friday night. Not exactly fast food!

One of the ordering touch screens doesn’t work. Training manager was informed my myself and the customer before. Didn’t want to put an out of order sign up, so I then watched at least 4 other customers have to work out it was broken. When a simple solution was ignored. Not the best service!

Horrible meal, disgusting cold burger and bacon and rude staff

This was the worst Burger King I’ve ever had, so over priced for a new burger to have no sauce in it, the burgers was stale and dry, the bacon fries - the bacon was old and didn’t taste right and the milkshakes tasted like chemicals - to say 2 meals with a couple of sides for 2 people came to over £40 is disgustingly for the quality of food as it was inedible. Unfortunately has no time to complain as we were in a rush

Got a breakfast here at burger King, place is very clean and the staff craig and Diego are very helpful and polite

Very nice food, wonderful staff, will come again

very good, but I still wish there were more potatoes 😅

Fast, efficient and friendly service, hot food.

Absolutely abysmal, I always used to favour BK over McD but not any more. My bacon double cheese was as dry as anything, the bun stiff the patty devoid of any juiciness whatsoever and the 80p per slice cheese and bacon almost non exitent. I threw the bun away fairly rapidly and persevered with the patty but had to throw most of that away also. Chips were cold and soggy as were the onion rings, chocolate milk shake was just a tasteless froth. All for the princely sum of £25 and totally disinterested serving staff

Great service from Janis. Lovely smile and friendly chat just what was needed on my rainy journey

Fast efficient service. Hot food. Nice surroundings.

Burger was great unfortunately won't be staying in, allergic to animals & had a reaction unaware this was allowed around food now !

Got given the wrong burger, luckily I wasn’t already on the M3, when I took it back they just looked bemused and wanted to search their history to prove I (yep that’s me the customer) was wrong. When it showed they’d made the error all I got was a quickly made replacement. When someone brings back a burger, they’re not doing it for fun

Great customer service and quick serving time. All the staff are friendly and helpful.

For a motorway services it's quite a nice place to eat, food was good and especially pleased there's a tasty veggie option. Special mention to the staff though who were lovely when my son spilt his drink!

Excellent customer service. Zero waiting time.

Fast efficient service with a smile

Food was fresh and hot jo complain

Dined in simply to eat before the long haul to, and around, London. Food tasted okay but was cool, service was lackluster and there was no atmosphere at all. Fully wheelchair accessible, but really couldn't recommend.

Burger was cold and sloppy, girl serving had a face on her as if she'd been sucking lemons. Only good thing were the fries which were hot and fresh

Bins overfilled with rubbish 20p per mayo satchel Had to order twice as the first machine was faulty Bored staff Need I say more?

Nice to see a Burger King here at Moto services on the Northbound M3 at Winchester. All the usual you would expect from a Burger King, strangely though they don't have any pepper, which I like to put on my fries. Friendly and helpful staff.

Not a part of the Burger King Rewards. Food was okay. Staff friendly.

Food arrived quickly but chips were cold and drink was flat. Drink filled half with ice so very little drink provided.

Very good plant-based burger and vegan nuggets. Good choice to stop on the road!

It was burger King it is what it is

Easy to use screen, fast service, order notes seen and food fresh

Was a needed stop for us as we had 2 hungry kids. There was a couple other shops nearby. The food was as expected for a burger king. The seating area on our visit though was pretty messy, the floors and tables were quite sticky. There is a small play area outside, however at the time was closed for repairs not that it stopped the kids playing

Almost all tables where empty but unclean when I asked a staff she said we have to clean it by ourselves. 4 or 5 staff members were standing folding both arms. Foods and hot drinks were cold. Really disappointed by staff and cold food.

Honestly atrocious. 17 tables and every single one was filthy. The cleanest table we could find we had to brush the chairs down because they were smothered in crumbs. The place wasn't even busy and the 2 main staff members just stood there looking like they'd rather be literally anywhere else. I get it's not a fun job but at least wipe the tables down if you're otherwise standing there doing nothing. Floor filthy, sauce and crumbs and cups everywhere, bins overflowing, and £34 for 3 meals. Disgusting.

Busy service station. Food standard. Service standard. Toilets,tables,and floors well kept and clean. 8-10 electric car chargers.

Usual motorway services fast food , same quality just more expensive

After initiating a slightly peculiar conversation with the lad behind the counter about my vegan burger, I was left very impressed. Good customer service, very polite, nice burger. The fries are revolting however, sort it out BK.

Excellent fast efficient service, food was hot and complete. Staff were polite and friendly

The bigger & chips were ok. However the coffee tasted like cleaning solution... didnt drink it.

Had to get a burger as the others in our party wanted one. I can't say that they have improved since the last one I had years ago.

It's a chain.....and overpriced due to its motorway location

Nice place but a grumpy lady working in burger king makes the service look bad . If you don't like your job , change it .

Sat outside as warm evening back from our travels. Place clear and fresh. And food cooked while you wait.

Burger King is always scrummy. Service was quick. Staff professional and able. All in all great.

It's a burger king not a Michelin starred restaurant

Staff looked totally bored and uninterested. Still, if you pay peanuts ------.

Listing says they are open til 10pm. They closed up at 9:45pm.

The so-called manager from this place asked me if I pay cash or card and when I said card without letting me finish talking he send me to the machine to order ,and start to patronising me as he knows that "some of YOU client's dont like machine but it's the future " The only reason I was speaking with him was that I wanted extras on my burger and the machine doesn't show them, the worst customer treatment that I ever received. Shame on you Burger King, for letting your customers and, more importantly you're employees be Managed by such a figure that thinks his own opinions should be projected to his customers. I'd really had only good experience at this place till now , however, knowing that that guy is a manager , never again.

Rude and racist staff food not even cooked properly. The lady gosia was so miserable and angry towards me and then while she was serving white people she was smiling and saying thank you

First visit to a burger king in 20+ years. The burger was excellent, yes really good, fries ok, location awful. Tables needed cleaning, EVERY table had chips on the floor, really quite grim. One lone female was sweeping the communal areas but given the state of the place should have the broom elsewhere.

As a fast food store on a motorway service station it' could be cleaner in the rest area and table's cleaned more regularly.

15:00 on a Thursday and closed up , the chap in WHSmith says happens alot due to staffing.

Dreadful service. They couldn't be bothered so I went elsewhere.

Only two of the four machines in use to be able to place order with a long queue so took more than 10 minutes. Getting food took another 10 minutes just because of the number waiting. Both the Aberdeen Angus and the meat-free burgers were quite good, but not very hot, although the fries were straight from cooking so they were great. The staff were friendly and it was quite clean. Not bad, but not brilliant.

Service was quick but food was much more expensive than a burger king that's not in a services. I found this very unfair. Won't bother again!

Food arrived less then one minute so of course as expected the burger was absolutely cold and the fries was like wood ordered burger (meal) for £8.58 Totally wasted my money.

Did not have a good experience at all here. Restaurant was quite but was messy and dirty. Tables had not been cleaned, bins not emptied and floors were sticky. The toilets were even worse and I left feeling dirty. The food was OK and warm, I will not be returning anytime soon

Super quick service , ordered 2 vegan burgers customised one as a meal it was in my hand in no more than 10 minutes, restaurant was clean and tidy and staff were polite and efficient. Good job Guys!

Great food, such quick service with loads of choice...

The crispy chicken that we ordered was bland n it DID NOT feel like chicken at all n the coke that we got literally tasted like sparkling water n the cup was 65% ice and I would never recommend anyone to go there. Also the tables are really dirty and the place overall is very unhygienic.There was not much of a variety of sauces to select from and they gave very limited fries. The coke was SO DISGUSTING that i almost threw up. There was so much rubbish on the side of the tables and on the tables most the tables were empty because there was so much rubbish on them. I WOULD NEVER RECOMMEND GOING THERE

Busy services but the food was good and didn't take too long. Worth a visit.

Order via touch screen panels and then a short wait for your food. Very quick and easy

Very slow, thank goodness they weren't busy! Self serve machines are really poor and no cold soft drinks (wouldn't normally mind but second time stopping in last 3 months and the same on both occasions).

The food was lovely but eating it inside the restaurant wasn't pleasant. The bins were overflowing, the floors were covered in rubbish & the tables were dirty. Not good at all

Was travaling poole to london, stopped here at 9:20pm (said it closed at 10pm) amd it was closed

Once again burger kings products Never fail to impress but I was extremely disappointed by the members of staff who we were served by, The gentleman didn’t have any manners and didn’t even acknowledge me after I told him to have a good night and thank you for sorting my order disappointed

We had whopper with cheese sandwich it was very nice abite expensive considering it was motorway prices but it was OK. This was at the Winchester services on the M3 motorway at 09 30 am. It opens at 9 am till 22.00. Has good for forsilites for disabled & able visitors very clean place.

It was ok the service was fast. Only problem is they forgot my sweat chill sauce for my chicken frys

Burger King - Angus burger nice. Eatery very clean and hygienic.

Fast service with smiling happy staff

Chicken Burger and chips was cooked fresh for me late in the evening. Staff ok pleasent to talk to.

Rubbish strewn tables an chairs. Sticky. So much for sanitising!

Went to burger King to try as my partner had never had before , very nice and good for the price, very filling as well

We eat there often on our way back to London. Tonight the service and food were excellent.

If it was open it would have helped wasted visit

A bit of a wait, even with the kiosk, but worth waiting for food. However, as it is a service station the prices were much higher than other normal BK outlets

Chips were hot but burgers were cold.

It was really lovely to have a burger King after so long

Very bad taste. It tastes like frozen stuff

Google says it’s open till 2300. Were not taking orders at 20:00.

The rings was uncooked horrible, wooper with no taste , no salt on the meat, asked takeaway and I had to go back to ask for napkins and ketchup, very unhappy.

I have to be honest. The burger was Cold And its the first time I go to Burger King. One thing I disagree with staff using bare hands to place salad on Burger in this day and age of covid. Surely they should wear food catering gloves 🧤 Although they hands may be clean. But why chance. The National Management should monitor all food handling process. And the person wiped his hands on his trouser after handling salad. This is a professional establishment. Subway are more have there act together.

Perhaps burger king would like to use my photo (royalty free) in place of the imagery they currently use on their marketing material? .... Thought not.

I was forced to use the screen machine to order which offers limited customisation for vegetarian / vegan options. As a vegetarian I should be allowed to choose other drinks other than water or Capri sun and have the option to add cheese to burgers. I asked the staff and they said I have to use the machine and they cannot change the drink to a soft drink. I find this type of approach so limiting. For people wanting to make a change to vegetarian and veganism it can be off putting by not giving them options. Ironically when ordering a kid's meal for my son I was able to add a soft drink like coke. I wouldn't recommend. Get a sandwich for M&S nextdoor a pasty / sausage roll from Gregg's.

I find burger king more expensive than other fast food chains, I mean £8.5 for a Burger, when I can have a gourmet burger for £9.5? Otherwise, delicious as always!

No fault of the lady on the front desk she was good as with her customer service. The manager on the other hand was rude and confrontational when we had an issue with our order. The self serve system had removed my add on once I had tried to customise to remove tomato, I added cheese and bacon to the whopper and it was removed. There was no till roll in the machine it didn't print me a receipt which is fine. There is no need to be rude confrontational and accusational to the customers though. Bad systems and bad manager, maybe stay behind the line next time.

Excellent, ordered one chicken burger and had to come back for second such good was first one.

First and last Burger King experience, milkshakes was water with Oreo bits. Chips were overpriced, I counted 5 chips. The customer service was appalling staff are no help whatsoever. Highly recommend anywhere else but here it was ridiculous.

Najgorsza obsługa klienta 👎👎👎👎👎👎👎

Social distancing not easy especially after placing order and waiting. If you want a table or chairs cleaned you have to do it yourself.