The Orangery Tea House at Garsons Titchfield in Winchester

I visited there with my two young children and my mum for a drink and a cake. I ordered two luxury hot chocolates, two fudge cakes and two snow men cupcakes for my children. The order arrived incorrectly at the table without the fudge cakes and an extra hot chocolate that I hadn’t ordered but had paid for. I received a refund for the extra hot chocolate by staff member that was very polite. I then waited for the fudge cakes to arrive and realised that they were not on their way. I approach the counter to raise the question ‘where are the fudge cakes that I had ordered’ to a staff member. This person showed me the receipt and my total order was on there and paid for. The lady then told me that I hadn’t paid for the cakes and that I needed to. At this point I was frustrated with the service and did not feel it was my need to pay for the fudge cakes again as they were clearly on the receipt, she showed me. From this moment Leona, who claims to be the ‘owner’ of the Orangery very rudely and unprofessionally in a confrontational way aggressively spoke to me saying ‘I am not giving them away you have still got to pay for them Are you expecting freebies?’ I was and am completely dumfounded and shakingly shocked at her customer service, her behaviour and attitude towards me. I responded with wanting a refund and said that I was going to leave at which she asked me to bring back the snow man cupcakes to which my children had already eaten, and she told me to ‘get the children to regurgitate the cakes’. All of her communication was confrontational, argumentative, aggressive and intimidating and it was a floor show for the customers who were present. There was a significant number of people who witnessed this as the café was busy. I walked away and told my family we were leaving. I was visibly distressed, shaking with anger at the way I had been spoken to and treated as a paying customer by Leona. I took the hot chocolate that I hadn’t drank back to get a refund to which Leona very stroppily without any communication and atrocious behaviour completed the refund. I then went back to collect my family to leave, and I could visibly and audibly see Leona ‘slagging’ me off to staff members in front of other customers. She was gesticulating with her hands in a grand fashion about me. As I left I approached her to say that I was able to hear and see what she was saying about me and she said in an aggressive, chavvy way that ‘yeah she asked me what happened so I told her’ I am absolutely appalled and lost for words at the service, approach and professionalism of Leona who claims she is the ‘owner’ of the Orangery tea rooms. During this confrontational situation I became aware that other staff members appeared fearful of her as they were apologising profusely to me for the way Leona was behaving and the lady who was trying to give me the refund was stuttering and extremely nervous. I wonder what it must be like to work with the ‘owner’ of the Orangery rooms who behaves in such an atrocious manner towards paying customers. I want to clarify that the other members of staff where extremely apologetic for Leona’s behaviour and treated me as I would expect to be treated.

Rude waitress told to move out the way no please or thank you very cramped disappointing visit so wont be back unfortunately

Visited with my daughter and grandchildren. Absolutely terrible service. Manger, leona , claimed to be the ‘owner’ treated my daughter with the upmost disgrace, unprofessionalism and argumentative aggressive behaviour. Actually asked for my grandchildren to regurgitate their cupcakes… who actually does that. … would absolutely not recommend this cafe and actually leona needs to try a different career as she is clearly not able to support customers. Terrible terrible service from Leona.

Delicious food, wonderful service, lovely atmosphere. I will be back soon!

Very poor, the layout is very crammed and stuffy. There is no life inside, when my food arrived the poached eggs were hard in the middle and not runny as they should be. The food took ages to come out as well.

Very expensive and one if the kitchen staff kept using her hands yuk

I regularly come here for brunch, and the food is always spot on. They have always been very accommodating of my dietary requests, and the cake portions are generous. Staff overall are very friendly. As others have highlighted, it can be incredibly noisy even when just a few tables are dining, yet when it’s quiet there’s no music playing so atmosphere is a bit lacking. Overall a good spot for breakfast or lunch if in the area or in need of garden centre wares.

Good food, staff ok, if not a little distant. Cafe clean & tidy, prices a little steep for what is really meant to be a 'garden centre'. But then again, it's been growing over the years so has to be paid for. Not my first choice for a breakfast treat but nearly.

We have visited here many times before but this time we were very disappointed to find the food was totally inadequate. The chips had been totally over cooked so that there was very little to no potato left inside. Very unappealing. The egg on the Ham, Egg and Chips meal was under cooked. We also ordered Peach iced tea which had no flavour what so ever. A very disappointing visit. Definitely will not be eating there again any time soon.

This cafe is always busy seating has been extended, toilets are close. Due size itcar take awhile to get served. And this is not an orangy it is am upstairs cafe

Lovely food and service was great, however, so noisy. We were 7 people and couldn't hear each other. Sound seems to echo and tin chairs scrape loudly on the floor. Shame!

Reasonable food... but certainly not worth the extortionate price

We only had coffee and cake but it was lovely!

Very lovely full English breakfast. Plenty of it too! Good quality sausages and bacon and nicely cooked eggs. Toast was nice bread and plenty of butter.

We ordered soup Brockley and Stilton, bread very dry and had a lot of thin stalks, which come from the Brockley. So put us of coming back.

Had breakfast there for the first time, but I could not fault it. The pot of tea l had was enough for 3 cups. Reasonable priced. Will be back again.

Lovely toasties for lunch . Good coffee and tea too. Customer service with a smile.

Lovely place. Despite still showing as serving "All day breakfast" they do not any more (breakfast only served till 1200 now).

We went to Garsons for some plants and decided to have a late breakfast. We had Soup of the day (pea & mint) and bacon and poached eggs. The menu was limited if you are gluten intolerant. The surrounding were pleasant and the food was lovely as were the staff, our only complaint was that the cutlery looked cloudy/dull as was the coffee glass (maybe dishwasher residue) I asked in we could have a replacement soup spoon as that was not very nice and was told that's how they come (see photo). I would not accept this cutlery at home so I don't expect this when I go out and pay a reasonable price for food.

Great service here and lovely food and drink. It's a little pricey but worth every penny. Lots of places to sit and queue goes down very quickly.

Lovely atmosphere sitting outside. Good level of shade, though open area tables for those who want it. The food was delicious.

Bit expensive like most garden centres , long wait for drinks to arrive , can get a bit nippy sat out side even in a nice day .

Completely over priced & very small, tasteless slices of cake! For better value & quality of food visit the Alver Valley Garden Centre. We won’t be back

Very over priced food, also fairly average food trying to be 'gourmet' but failing, order was wrong, wouldn't eat here again

Good selection and fast service

Absolutely delicious lunch. We had coronation chicken and bacon toasted sandwich. It came with a small salad on the side and it was absolutely delicious. Definitely recommend it will come again.

Good coffee stop. Nice coffee and cake. Quick service. Only negative for me was the deafening noise of rain on the roof panels. So you'll be fine if it isn't raining 😊

The food is excellent, at first I thought it was overpriced but when it came out, I understood that price point. They best halloumi burger I've ever had, the chips were also up there. The coffee disappointed a little as we ordered 2 flat whites but they were exceptionally foamy, although they did have latte art which was in itself impressive, still 5 star but if you're charging speciality coffee prices, the quality in production of microfoam needs to be there.

Well worth the visit ! the food was fresh and hot and very efficient with service, the staff were so friendly and the manageress couldn’t of been any more pleasant and helpful, I have very specific dietary needs and she was knowledgeable and confident. The coffee was perfect ! It was super busy and the staff didn’t stop, restaurant staff are unappreciated by the public sometimes and I can tell you we will be back again. Well done to the team

Food delicious and service excellent.

Lovely place ,food was out quickly ,and hot ,friendly staff ,will definitely recommend.

Always fab food, prompt service

Staff always attentive and helpful. Good value for money.

Popular place but found a table, ok. Had toasty sandwich which was nice.

Didn't know fish finger burger could taste so nice. Lovely festive atmosphere and loads to buy.

Sunday 26th November 2pm Waited over 45mins to have a cup of tea and a cake. Every table in the cafe had dirty crockery on it, when a young girl did come out to clear some she cleared on to a large table and left the table full of dirty crockery and food. Arrived with a sponge and a cleaning bottle and cleaned one table leaving it soaking wet. She then went back towards the kitchen and never came back. People were either like us clearing our own tables or walking away. Shambles and frankly not what you would expect from a food establishment. Would not recommend, shame as lovely garden centre.

Very nice cream tea enjoyed by us four today

The food is amazing and i would definitely come here again. However, some of the staff aren’t very friendly. They could do a lot better with being polite and warmer. Some other staff were amazing though so overall i would come again

Come here quite a lot! For a little restaurant in a garden centre it’s brilliant! Good range of food, drink and cakes never had any problems and would recommend this to anyone even if they are just looking for a good coffee! Get here early as it can get very busy especially when the weather isn’t great

Nice location to spend a few hours. Good spot for breakfast or lunch or just a drink. I also went on the bank holiday and was very surprised/pleased to see engagement with the police being present giving customers crime prevention advice. Well done Garsons.

Lovely calm cafe. Really family friendly and they even have a baby feeding station with a microwave.

Great lunch. Pulled pork burger and chips.

We ordered 2 coffees and waited 20 minutes for them. When I queried this they said they had lost the order. Will never go there again it wasn't even busy!!

Cannot recommend. Low quality meat reminiscent of 1980s school dinners. Everything overcooked. Overpriced.

Nothing special, extremely over priced for what it is. Grumpy staff who all seemed very not interested in anything. Very protective over the napkins too… got told they come out with the food when I asked for one to clean up a spillage. If there is a sign saying you need a table number before you order, this isn’t obvious… causing a number of people (including us) to go off to find a table while holding up the queue. Might as well spend an extra 2 minutes driving down the road to a pub.

I went for the eggs Royal, it was dreadful, eggs were hard , the muffin/bread, was so hard I couldn't cut it, the smoked salmon was in my estimation not salmon, I have never eaten salmon that was grey and full of fat. We will by pass the restaurant in the future, very disappointed, with a descent restaurant garsons would be an all round great experience.

Honestly doesn't even deserve a 1 star rating. My husband had a full English breakfast which he wasn't happy with - the hash browns were not cooked but the rest was overdone and cold. My eggs Benedict generally put me off eating the rest. The hollandaise just tasted like mayonnaise so it wasn't fresh by any means and the egg was so snotty I felt sick. Don't recommend. Overpriced for rubbish food.

Good food, even when busy not waiting too long. Make room and time for cakes.

Good choice of food Quite expensive Service very slow With doors open to balcony area it was quite chilly in main room

Visited The orangery tea house several times and have always been pleased. However the most recent time we visited at 4.30 on a Saturday hoping to grab a hot drink ahead of it closing at 5.30 as stated on the website only to see upon arrival that actually it was closed which was disappointing

Had to sit at a table with dirty dishes etc still on it cleaned about 5/10mins later finished drinks well before food arrived food ok parts barely warm but hey ho would visit again (hopefully not as busy as this visit was)

A 65th birthday treat...tea & cake what more can you wish for on your birthday 🎂🎉

We had a very pleasant lunch here with some exceptionally well made coffee alongside. The cakes looked good, but we were stuffed from the large portions! It is not cheap, but it felt appropriately priced. We will definitely come back.

Came down for a bacon roll. Which infact the do not sell told they would do us a bacon sandwich. Which apon arrive was cold hard bacon .and when I asked for a napkin the lady told me they come with the food and did not need ro ask for one. I had spilt my drink and needed one and the lady was rude as hell. Bad serive only good thing is a coffee xxx and expensive one lady who brought food to table was nice

Went with a friend today. She wanted an item not on the menu and they produced it beautifully. My jacket potato was OK but not as hot as I'd have liked. Reason I'm not going 5 star is around price. £3.50 for a cappuccino. 50p more than I usually pay.

I’ll keep this quick and I can only comment on the scones and the tea cakes LEAVE WELL ALONE I had to have a sip of coffee after each bite of scone and tea cake …. The coffee was lovely

Came in for brunch today and food was quick and lovely, Christine is a lovely employee and the place had a good atmosphere, would recommend for a lunch out.

Excellent home made cakes that made a birthday treat great

Pretty poor lunch experience. Very long wait time for food of 45 minutes and the ham sandwich we ordered for our four year old had country ham in it that was 1/2 an inch thick. Impossible for him to eat.

I hadn’t been here for some time and forgot you have to find a table first before ordering. So we got to the till and then had to QuickTime find a table no. When we had given the no and ordered we went to the table to find someone else had that table, embarrassing. My daughter found that it told you on the menu to find a table first. We were just having coffee so why would we need the menu. Wouldn’t it be more sensible to have a notice at the entrance of the restaurant. The staff are not particularly friendly and I know that these places are short staffed, but that doesn’t mean you can’t be pleasant. I’m going to Silver Springs next time which is just before Garson.

Used to come here for years before lockdown. Came for lunch today and so disappointed. Complicated start, trying to find a menu and find a table number at the same time. That system needs a review. Did not have what was on the menu. Why can’t they put up a notice saying what they haven’t got? Food overpriced and very dull. Tons of dry bread and hunted for the cheese in our sourdough sandwich. Staff very polite but not a place I would recommend or revisit. Sorry.

Shocking prices, no one is serving, no one cares . Please don't waste your money 💰

Visited on the 15th February. The restaurant was cold. There was no heating on. I asked the staff to put the heating on, I just got a funny look. The customers were sat around with scarfs or coats on. The staff were rubbing their hands together to try and keep warm. The food was good but it was too cold to sit around and stay for coffee and cake which is a shame because the cakes did look good. I suggest only visiting on a warm day in summer or put your base layers on before setting out.

Visited for here today, the service was okay but not fantastic. The food was alright, my son had to change his order as they didn't have some of the menu. The teapot was a little worse for wear and so was the table. Felt quite over priced in comparison to other similar places.

Went to the garsons garden center for a browse around their extensive range off Christmas decorations and stopped at the orangery for a spot of brunch, it was busy so 20 mins wait for hot drinks and 30 mins for food which I thought was reasonable for a busy Sunday morning. I ordered a farmhouse breakfast, which was all perfectly cooked so no complaints for the wait at all.

Appalling service today. We sat down chose food, my mother and I went to order wait 10mins in que (4people in front of us) no issue (my 75yr old dad and 2yr old son sat at table) we order all food and drink told 30min wait for food say OK, and I take drinks back to table as mother pays. She is told as her card is in the reader that they have no eggs so comes over to ask my father what he'd like instead and re chose for herself no more than 1min later she returns to the same lady at the till to be told she will have to re join the que which is now 8-10 people long! How can the fact that you had no eggs be our fault and have to que for I'm guessing at least if not far more than another 10mins for your mistake. I asked to speak to the manager at this point which was apparently the lady on the till she still was convinced we'd have to rejoin the back of the que as far as we were concerned we had placed our order and just needed to change 2 of the 4 meals due to your issue! When asked if she was happy to lose 4 customers she shrugged and said there's nothing else I can do. Absolutely disgusting customer service and feel sorry for the lovely garden centre

Food is excellent but highly priced ☹️ You need to find a table firstly then tell them the table number before you can order food. Tea for one came in a tea pot decanting three cups of tea in the cup 👍 Hot food took 27 minutes to receive, but my order was a simple cooking requirement🙄 Other customers had to wait 45 minutes for their menu meals☹️ Staff are friendly 😃😁😇🤗 Disabled toilet on this, the first floor via the small lift ☹️

Went Wednesday, quieter,a nice experience. A delicious filling breakfast. Great service, great staff .

On entrance I was welcomed and shown to a table by a lovely lady. I only wanted a coffee and cake so went to the tills to put my order and was told they would bring it over when it was ready. I had to wait for about 20 minutes which I thought was a long time, and it wasn't even that busy. Plus its overpriced and the scone I ordered was so dry and stale to taste. Will not be going again.

Good service and food. A little expensive, as you are a 'captured audience' but I would eat there again. Great place to shop for household items.

We used to visit Garson’s in Esher often. Recently we relocated and was excited to visit Garson’s Titchfield only to be hugely disappointed as they don’t sell fresh vegetables and fruit in the garden shop.

Great reception when we arrived. Taken to a table by a lovely lady. Sorted out food order out and went up to order it along with drinks. Very fast delivery ofvte food we ordered, but had to wait for over 8 minutes before our drinks arrived, yet people that came after got their drinks and food before we got our drinks. Will not be going there again. their got their

Terrible slow service. Wouldn't bother trying to eat here again. Was told max 40min wait for food, ended up waiting over an hour before noticing several tables had arrived after us, eaten, and left already. Was told several times ours was the next order out, then watched 10+ other meals go out to other tables. At that point we gave up and asked for a refund. No offer to refund our drinks for the inconvenience, just about managed a half-hearted apology. Don't waste your time.

We ordered two cappuccino.s they told us a 20min wait it ended up three quarters of an hour. We was so annoyed with the wait we didn't feel like drinking the cappuccino.s. if there is a queue don't bother

Would love to see some gluten free cakes available please

Always have a great breakfast here would recommend

Turned up at 2:45 in the afternoon for a cake and a coffee and they had sold out of cake. For a garden centre restaurant to have sold out of cake at 2:45 is pretty bad! Wish we hadn’t made the journey.