The Refinery in Rushcliffe

Came here for Sunday dinner and thought it looked like a nice place. Was a little worried when we saw just a handful of people there at 1.30 on a Sunday. Firstly, the young staff were lovely and friendly but appear to need training. This obviously isn't their fault but the management/ owners. Next the starters were not bad , but with only a choice of four I'd expect better. Onto the main course , we had the lamb shank ( which was nice and pretty hard to mess up) there was a red cabbage puree which just didn't add anything to the experience, with cabbage( undercooked) and carrots which were nice as boiled carrots go. Then the big problem,roast potatoes. This is a key part of a Sunday dinner, especially if you're not serving mash with it. As soon as we saw the potatoes we knew they were old , reheated or just badly cooked. We tried them and they were like rubber. So we told the waitress and she quickly sorted some more. These looked pretty much the same condition ,except that now they looked and tasted like they'd been given a quick 2 minutes in the deep fryer in vegetable oil to "liven " them up. On paying the bill I felt I had to mention this to the waitress and all she could say was " I'll pass that onto the chef" Again, probably not her fault, simply poor training and standards by the business. We didn't have dessert and won't be returning.

Always take great care of us. Very friendly staff and great food and drink.

Very nice attentive staff. The food was just ok though. We stopped for a beer and a snack and had potato bravos and chicken tacos. I don't believe the potatoes were freshly made as they were only a little warm and the sauce was average. The tacos had plenty of chicken filling, but the salsa was not great and a lot of water came out of the tacos when we ate it. Disappointing food but the Beaverton beer selection was nice. Not sure I will rush back.

Worst meal ive had in a very long time, everything clearly frozen and reheated. Very dissapointing

Lovely restaurant bar with great local live music!

We both had The Refinery breakfast. Every ingredient was top quality, beautifully cooked and flavourful. Well done!

Drinks are okay but really quite expensive! Service is a bit flaky!

Love this place, cocktails are great and live music on Sunday is a great touch

Always serves great food, the staff are so welcoming and atmosphere brilliant. The deals they do are great as well.

Really friendly staff and relaxing environment

Been here about three times now, today being the most memorable. Came on a Thursday with live music on girlfriends birthday. Left it in the notes of the booking, which most establishments would typically ignore. However, at the end of our stay the waitress (never manage to catch her name, but she is amazing) signalled the artist to sing happy birthday whilst serving a free desert to my girlfriend. I have a "problem" of not cooking for myself, and after all of the restaurants I've been to in Nottingham. This one had me waiting no more than 2 minutes for service despite how busy it is. Will honestly miss this place when we leave Westbridgford. But can guarantee we will travel back for it. Keep doing what you do, please!

Have passed The Refinery on a regular basis but never been. What a lovely place! Cocktails, tapas and wine. Food was excellent. Recommend the pulled chicken tacos and lamb meatballs. Staff were attentive and quick to deliver orders. When it got busy, the noise did echo around the restaurant, which meant it was tricky to hear conversation. Would certainly go again.

One of the best places for Sunday lunch

A group booking for a birthday celebration, this could have been tricky, but worked out very well. Bar was speedy and very nice drinks. Pre-ordered food arrived on time, was well presented and delicious. Staff lovely - attentive and efficient. A very pleasant time had all round. Many varied choices on the menu which I'd like to try; just a shame we live in London and only visited Nottingham for the birthday gathering.

We booked a table for seven on Sunday and had a great roast dinner. Excellent portion sizes, good value and great service. Highly recommended.

Came for breakfast which was lovely. Staff were very friendly and welcoming. It's a nice and relaxing place

Really friendly and accommodating staff who went out of their way to make sure we had everything we needed - great food and drinks.

As I work locally, I have visited the refinery many times. It's got a nice chilled vibe, perfect for a relaxed meal or drink. The staff are very friendly and attentive and I always get a warm welcome. My wife and I enjoyed a lovely lunch last week, the food was delicious and the young lady ( Hannah )that served us was very helpful. Highly recommended.

It was really busy, a few days before Christmas, everything was good but they needed a few more staff as service was a bit slow

Came here for lunch as a foursome. The service was reasonably good, efficient and friendly. Atmosphere nice and relaxed. The food was just average. The cornflake chicken was over done and the portion sizes seem to have reduced a little since we last came. Its quite expensive for the food and drink here, especially when portion sizes seem a little smaller.

Quite simply the worst restaurant food I’ve eaten in a long time. Had the Sunday menu, the starters were really bad. The Sunday lunch wasn’t any better. The beef was awful, couldn’t eat it. I just think the food was not good quality at all. Unfortunately will not be visiting again.

Without hesitation I can say it is the worst restaurant food I’ve ever had. We had the Sunday lunch menu. Just about every food item was frozen and flavourless. The roast beef was inedible with an ‘off’ taste and has given a few of us stomach ache. Overall an extremely low effort and quality experience. Clearly the management are disinterested and only interested in making a quick buck.

Great quality of food awesome service good price,

really helpful, friendly staff and tasty food

Great meal and service as usual. Recommended

Super bar. Nice pint of Guinness, bit pricey!

Just discovered this place and pleasantly surprised really nice place

We have been to The Refinery numerous times since it opened, it’s a lovely place with a good atmosphere. We have always received excellent service which set it apart from other bars / restaurants in West Bridgford. However, we went for a mid week meal recently which has soured our previous experiences. My husband ordered the steak and was specifically asked how he wanted it cooked, to which he said rare. However, when it arrived it was blatantly well done. He debated as to whether to send it back (I don’t think I’ve ever seen him complain or send anything back in a restaurant) but in the end concluded that as he wasn’t enjoying it, it just didn’t seem right. The waitress acknowledged the error and asked whether he would be OK to wait 10 minutes while they prepared another dish (the 10 minutes should have been a warning sign for the preparation of a rare steak). After having sat and watched me eat my meal so it wouldn’t get cold, his meal turns up ... again, the steak was well done. By this point he was hungry and fed up so ate it (while I then sat there and watched him eat). The waitress did enquire whether everything was now OK, to which he explained that it wasn’t really, but there was no real acknowledgement or apology. Likewise when the bill turned up, again no acknowledgement or apology. We paid (without tipping for the first time ever) and sadly agreed on the way home that we wouldn’t be back again. This is really disappointing as it was our go to venue and now we won’t be going there again. A simple “apologies for the mix up, we’re not sure what happened there but hope it didn’t spoil your meal too much” would have sufficed.

My favourite place in west bridgford for cocktails, especially when they have their 2 for £12 offer on. They have a unique selection on offer my favourite is the ‘refined g&t’. I’ve only eaten here twice however, both times when they have Sunday dinner - once with chicken and once with beef. Both nice from what I can remember.

My dad is a regular, which means I often come here as well as a result. The food is usually great but the last time we were here the food was just not up to snuff, lots of it burned, too salty etc. I didn’t want to make a big deal out of it because it was his birthday but none of the staff seemed particularly bothered, I’d expect as a result of so many dishes going wrong, a manger or a chef would at least come over and apologise, but nothing of the sort happened. It was just a really surprising situation that made me feel hesitant to return.

Decent bar in West Bridgford, nice atmosphere, drink selection and food menu.

Great afternoon with a late bottomless brunch. Very nice food and the alcohol was frequently topped up. Extremely friendly staff , ‘Bish’ had to mention particularly very professional and friendly , highly recommend.

A superb Tapas night with great background live music.

Wow! What a fabulous evening. Amazing tapas. Great live music. Fabulous atmosphere. We went to the later sitting. I can highly recommend this event. We've had a really enjoyable evening. Something different from the 'normal' evenings out. Just wonderful!!

Just went in for drinks! Amazing service from a new waitress and so friendly too 👍 she kept checking in and drinks were served quickly. Thanks

We selected this restaurant because google stated it had air conditioning and we were all hot and bothered from an unusually warm English summer day. Unfortunately they had turned off the air con and opened the doors (due to the warm weather !) which made it uncomfortable to eat. We intend to stay for dessert because it was a birthday celebration but we left after the mains due to the heat. We ordered all of the tapas, the chorizo was nice, the mushrooms were surprisingly really nice. Unfortunately the calamari was over cooked and there weren’t many prawns in the prawns in garlic. The meatballs were overpowered by the spice and weren’t that balanced in flavour. The children had Bao buns (plural on the menu but arrived singular) but it wasn’t eaten due to the temperature in the restaurant. The kids menu goujons were eaten but not the fries. I had given this restaurant a 5 star previously and we were returning to celebrate an informal family birthday. However from the disappointment we will probably try sexy mama loves spaghetti or another restaurant we can walk to in West Bridgford. I would recommend that google remove this restaurant from the air conditioning restaurants list because they don’t use it. The chef’s must have been absolutely baking in those conditions.

Great place with amazing food and waiting staff

10 /10 Had an amazing Sunday lunch food service wine excellent will definitely return totally recomend 🙂

Went for the Bottomless Tapas evening. From arrival we were greeted and our table was already preset with olives and dip, with fresh bread (focaccia etc) served within minutes, really good. We then ordered from the wide range of available dishes (c12-15 from memory) and the food arrived soon after. It was good as it arrived as tapas should, when each dish is ready. The calamari, chorizo and Lamb Kofte were my favourites but all the dishes were excellent. The drinks were lovely, I had beer (they serve a fantastic local IPA on draft) and wine (from an extensive list) with the food. Soon the live acoustic music began who were clearly a well experienced duo. The music was a nice added bonus up the evening. It wasn’t too intrusive, ie. you could still chat away. We didn’t have room for desert as we had reordered our favourite dishes again! A great night and have booked in for the next one in September.

A local amenity worth supporting

Attended for an unlimited tapas evening. Great idea, great food and the place was buzzing. Not sure they were prepared for the interest so were a little overwhelmed and ran out of several things - but the staff clearly understood this, and were doing their damnedest to keep things going. They're holding another soon, I'm sure it will be slicker next time and will definitely be going if there are any babysitters!

We loved the atmosphere, decor and all the staff we met were first rate. Sadly the meal didn’t match that. The cornflake chicken was overdone and dry, everyone’s chips were far too salted and one of the two burgers was also overdone. That said it didn’t put us off from coming again in case it was an off night food wise as overall the atmosphere was really convivial

If you are in the mood for excellent food at a reasonable price this is the place to go. From starter through main and all the way to dessert everything is a delight for the taste buds. The crispy beef is especially delicious.

Really good food pleasent staff nice decour went for my daughters 21 st could not find fault staff and food amazing highly recommended thanks to all

A modern style bar. Food and services was great. The two courses meal very good value. Will vist again soon.

Limited menu choices. Fish and chips basic and unappealing

Great place , very friendly staff

Lovely atmosphere and lovely staff

They took care of a family birthday lunch with top class service and amazing food. Thank you! what an awesome happy team front and back of house

Booked the set menu lunch as a birthday gift for my parents. The food and service was absolutly amazing. All staff were so accomodating and really made my mums birthday special. My parents will definatley be returning and hopefully will take me along aswell! Many thanks again for such a wonderful afternoon.

Thoroughly enjoyed it here Fraser had the perfect attitude and made us feel so welcome.

2nd time we have visited 1st tins last summer for breakfast before the test match , last night we took our 2 Australian relations before the Forest match and it was superb from service to food served

Nice staff and I really want to be positive but each time I v visited there have been basic faults. Why serve cake on a napkin covered in sieved icing sugar? Fork also showered in sugar. Cake and coffee deal but no choice of cake ! My husband is gluten free - no option ! Flat white good but served in a glass with no handle - coffee is hot ! Teapot lid fell off ! The actual coffee and cake were nice but come on , get the basics right .

Nice venue, good service, definitely recommend

Such a lovely experience going for a family meal

Superb ambiance. Food was excellent and the service outstanding. Will definitely return.

Great place, very good value for money and excellent staff. Love the food, absolutely superb.

Have always enjoyed visits to The Refinery. Food is good - in particular their Sunday lunch. The staff are friendly and attentive. It is also family friendly which is a big plus for us.

We have just visited the Refinery and really enjoyed the poached haddock, bavette steak and chicken burger from the new menu. All delicious and great service too.

Food delicious, service rude! We were made to feel like a huge inconvenience. Firstly, the food really was delicious and the environment was clean, calm and a nice option for lunch. Sadly, those are all the positives. We were served by two people, one of which seemed hugely annoyed by the fact we had prams and babies with us and the other who had no patience for us working out the bill. One lady said, “I thought you said there were less pushchairs than this?” We had booked for 8 ladies and 8 babies. Two cancelled in our group this morning and we called to let them know. We ended up with 3 prams and 6 babies. I was feeding my son, wrestling with my purse and trying to work out the amount I needed to pay when he said, “why don’t you just actually work it out and then I’ll come back,” and walked off. There were maybe 3 other tables in and he was definitely not in a rush. If you can’t accommodate babies, families or pushchairs then say and we’ll find somewhere else. I’ll return for food because it was so good but I won’t feel welcome there with my son or our antenatal group again.

No set time for closing today Monday 9PM closed they should have proper time

Average food but overpriced even with the January discount deal. Burger lacked any depth of flavour and Parmesan fries were very salty. I have been for coffee before and it’s a lovely place with great staff just a pity the food is not up to expectations.

I had one of the best Christmas meals that I can remember. Prawn Cocktail, Turkey and pigs in blankets and the most generous cheese board. Fair play and really appreciated at a time of year that you often expect sub-standard food.

Christmas Meal I had one of the best Christmas meals that I can remember. Prawn Cocktail, Turkey and pigs in blankets and the most generous cheese board. Fair play and really appreciated at a time of year that you often expect sub-standard food.

Lovely atmosphere, good food and friendly service.

Poor food expected grilled chicken but got tiny tasteless small bits in a pannini very disappointed Sweet potatoes fries very very salty

Went with a large group of Adults and Kids for a Christmas Party yesterday. Fantastic service and the food was wonderful. A great atmosphere in there and would thoroughly recommend.

We had a Christmas lunch yesterday for 30 of us. The food and service was absolutely fantastic. The Manager was incredibly helpful and did everything he could to make our day great. Bish and all the staff were also perfect. We will be back next Christmas. Thank you to everyone.

We use to go here after our badminton session on every Friday. Its good to spend time with chunks and glass of drink.

Visited today at around 2pm. The food was okay, but not up to the standard of other locations in West Bridgeford, even with the Refinery's pretentious price-tag. The menu is also very misleading, in what seems like an attempt to rip you off. '£10 for 2 Courses" is displayed prominently, but we were informed by our waitress, Heather, only when receiving the bill that this is just for a set menu, one that is only given to you if you specifically ask for it. We explained that this wasn't on the menu, and Heather, after saying they get this problem a lot, asked another waiter to come over. I believe his name was Tristan though I didn't fully catch it so I have put a photo below. He was extremely rude, making snarky comments and contradicting Heather by saying this issue had never happened before. He made no attempt to apologise, instead stating "If I was dining I wouldn't have assumed this" and "There's no room for presumptions". These comments seemed rehearsed, like he was used to dealing with this misleading menu.

Love this place. Fantastic cocktails and burgers. Really nice atmosphere. Can't believe it took me so long to find it!

We visit regularly and always get good service. The food is pretty decent. My favourite are the smoothies and cocktails.

Lovely food and drink and really nice service. Came here for a lunch with 2 couples and loved it. Perfect amount of food, perfect amount of time and good cost. Absolutely worth it for a lunch

Went there ages ago. Nice. Friendly. Decent decor

Really disappointed with our meal. We had high hopes after a friend recommend it to us and the positive Google reviews. We felt the service was slow and wouldn’t recommend the tapas. The portions were small and poor quality. Considering there are a number of...

Returned here last night and decided to eat instead of moving on to a nearby restaurant. We chose from the midweek early menu, served until 7pm. Two courses for £10, three for £15. An absolute bargain! The food was delicious, tempura prawns, rocket and goats...

Fantastic food and very attentive service.

Hottest day of the year - stopped in for a light lunch but the set lunch menu was so good, and so cheap, ended up having three courses. Beef salad, Caesar salad and lemon posset - all in for £15. Incredible. Beautiful food, immaculately presented...

Nice atmosphere. Good selection of drinks.

Let me start by saying, the service was amazing. From the minute we walked in to leaving. They were friendly, attentive and made us feel so welcome. My only criticism. I should have had 2 Barnsley chops. The food is delicious and did I mention,...

Just had lunch at The Refinery. We had chicken skewers followed by lemon posset both of which were delicious and really good value on the set menu. Definitely recommend.

I was expecting for better food

It was ok, but it felt like they were trying to rip you off at every opportunity. Suggesting chips were included in the burger choice, implying the kids menu came with pudding etc. If the menu and service had been transparent about these things I probably wouldn't have grumbled, but the attempts to rinse extra money out of customers felt unnecessary. Food was fine, nothing special, but the feeling of being cash cows wasn't pleasant.

A lovely resteraunt and great food. Staff very friendly too

Relaxed atmosphere and attentive service. We had tapas and it was good quality and value for money. Good variety for vegans, vegetarians and meat eaters. The food was served hot.

2 course's for £10:00 can't go wrong really & it was lovely. Well worth a visit 👍👍👍

Beautiful restaurant. Very nice crowd, very friendly staffs, quick service. Will definitely recommend

Incredible food and great service. The staff were so friendly and patient (I'm struggling to speak at the moment). And the food... Wow! We'll definitely be going back here again!

Lovely food and great environment

Visited today with a group of friends. There was a little mix up with the order, however the waiter was extremely apologetic and was LOVELY throughout! My pizza was delicious, however my friends were disappointed with their tapas dishes.

Food was lovely. Staff were lovely lamb chop was lovely but completely spoilt by the 3 tiniest bits of potatoe I have ever seen in my life and I came away so hungry . I am elderly and usually struggle to finish but when I got home I had to eat a sandwich

Never been here before despite living locally. Booked with Mum and sister to go somewhere different. First impressions- really nice decor, great music, relaxing atmosphere. Service was outstanding from the two waiting staff. Drinks came almost as soon as ordered. food was quick too and...

I love their is well cooked, is really a home made. 100% authentic.

Second visit for lunch with family. Good service and good fish dishes. Had the baked cod this time - for me, delicious. Had an excellent cask ale on - New Dawn from Navigation Brewery Nottingham. Just give it a try when you can!! Thought it good value for money. PS Loo's immaculate.

We came here for a family celebration and were really impressed! The food was delicious and imaginative and the service was impeccable. Highly recommended.

My new favourite place in West Bridgford since Carluccios shut down. Good food and a great vibe.

Was served by the most amazing staff, a young polite and lovely blonde girl helped me and my family!

Well looked after, always a relief when entertaining visiting family. A party of seven, well fed and careful attention to dietary requirements. Excellent, friendly and relaxed service from Sebastian.

Very limited menu but nice enough food. Didn't find it anything special to be honest.

Love the ambience the food and loey staff.