The Rattler in South Tyneside

Great Sunday Cavery; Good price and lots of food... the two meat meal was good value. Great Bar staff as well and very helpfull

We visited last night with our dog, restaurant looked great, the staff were excellent, the food was fresh and tasted fantastic. I would highly recommend. Thanks for a great experience.

The rattlers pub I cannot rave enough about the Staff, Malcolm (manger) didn’t catch other managers name (sorry) Amy, Ryan (chef) sorry didn’t get all staff members names but all amazing, all food/drink fabulous & dead reasonable in price, Sunday carvery to die for. Thank you South Shields for your hospitality. — at Sandhaven Beach.

Myself and my partner have been several times for Sunday lunch but just recently I have Been quite shocked at what I have seen .on the first occasion I was sitting eating and two women came in with their dogs however I was shocked that they put the dogs on the seats and allowed them to eat there food off the table. The second occasion a family came in with two dogs one of the dogs sat at the table in between the family and they started to feed the dog the other dog was on the floor and they kept on throwing the food on the floor for the dog. I get it that it is a dog friendly place but is it acceptable that whilst you are eating that you have to listen to dogs slurping food. Would it not be better to have just one area where the dogs could be and not spread out around the restaurant. We like coming to the rattler the food is very nice and so are the staff however I don't know if I will return as I don't find it very pleasant experience to listen to dogs slurping on a table next to me.

Friendly very lively staff. A nice atmosphere. I get the impression it's a lovely place for the staff to work. Sometimes though feel that for some staff socialising and phone use seems to takes priority over customer service..Have not eaten there except for one Sunday cavery I had which was lovely. Generally a lovely bar with great friendly staff. Just feel it could give a better impression to customers and therefore do better if management made some staff aware that they are there and paid to serve and help customers not for a party.

The best Sunday carvery I’ve had tastes very homemade and made with love. I 100% recommend this place especially the new chefs that are operating the kitchen now. They are trying their best to change this place around . I would go no where else for a carvery

Visited on the 11/08/2024 What could I say, the food was 100/10 I had a carvery with everything on my plate. Gammon Mash,Turnip,Yorkshire puddings and veg. It was made to perfection. Meat was moist and tender, Yorkshire was crispy and soft and the Mash was smooth and buttery the way I like it. When I was at the carvery getting my food I was able to catch both of the Chefs Name Claire and Jonny and they were polite & friendly. Floor staff were amazing and on hand whenever I needed something. I will be definitely be coming back again!!!!

We attended 10/08/24. First time coming here in years. Lush hot sunny day, music outside was such a vibe! Josh (I think his name was) was extremely helpful, 10/10 customer service when our food order was lost. Will be back again during summer. Whole atmosphere was lush. Perfect summer evening drinks spot.

7th August 2024 Definitely the worst meal I have ever had here. A shame because we were once fairly regular visitors. Staff were aware there was a problem as they were sitting close by and although heads kept popping up over the screens. Not one asked or tried to rectify the meal. The fish was cold in places. Very watery and the batter was powdered and tastless. It didn't seem to have been cooked properly. Staff were uninterested. One carton of sauce between five, after a second request a sauce bottle appeared to be quickly taken away. We left most of the meal. Very disappointing. Fortunately we will not be returning.

Ordered and paid for food and drinks for 8 people. We received 7 meals waited a while and enquired about the 8th meal and was told it would be 5 minutes. After 15 minutes and when everyone had finished their meals I enquired with the member of staff who tried to explain they were very busy and only had 2 chefs then proceeded to tell me it wasn’t his fault. I was not apportioning blame merely pointing out that one of our party had not received the meal we had paid for. After checking the original bill another member of staff gave me a cash refund for said meal and we left with a member who had not eaten. Shocking customer service and we will never return.

Wifey, mumsie, dragon-in-law & I decided to have dinner here Saturday evening and were surprised to find it virtually empty. Wifey & I had eaten here a few years ago and had raved about it hence the revisit. We found seats, decided what we wanted from the sparse menu and went to the bar to order. The young guy serving was incredibly nervous and struggled immensely with the POS system they had in place as it kept throwing up wrong prices for food items until a manager ? Cane and helped sorting it out. We sat down and after a little while were told one if the items we’d ordered, the steak, was off the menu as they’d run out. We ordered something else and again, after a little while, were told that something else has run out, so back to the menu again. The soups came out and both wifey and dragon-in-law sent the straight back saying that they tasted like sour cabbage water not pea & mint !! Apologies all round and a free glass of wine for mumsie as an apology. The mains came and totally made up for the terrible starters. Huge portions of fish & chips. A whale of a piece.. My pie was delicious with home made chips/wedges and fresh vegetables not frozen. Mumsie said her chicken was incredibly moist. I used the disabled toilets and they’re a credit to the establishment. The place was empty apart from the staff setting up for a band later. The whole place has the feel of somewhere about to go out if business but trying hard not to.... Will we be back...unsure...

Food was great couldnt fault it.homecooked very fresh .would definatly recommend love that the carvery is on till 7 well done great customer service too ..resonable price tok.

Table service no more. Pandemic is over seemingly as everyone squashed into the small bar to get a drink. Not a mask in sight & was the most expensive pint of lager I drank all day. Wont rush back.

Didn't even get to eat. We were unable to download the app on my phone, and apparently to be actually served by human beings was a step too far. Briefly sat down at a gravy-stained table. U need to think about the customers!!!

This pub has recently been refurbished. Lovely outdoor area and bar. When walking in there was hand sanitiser for us to use. Staff didn’t wear masks but we were outdoors. I didn’t go indoors so I don’t know if staff wore masks indoors. We were welcomed by a lovely member of staff who asked us if we were coming in for food or drinks. She did let us know the deals of the day. We found a table and we were spaced out from other tables. We just wanted drinks on this visit and the bartender was lovely and served really quick. We will be back.

Visited for food with a friend, paid for 2 hours parking, The Rattler staff took ages to serve the food and I went over parking by 40 minutes and did not realise. Now have to pay £120.00 parking fee for giving them custom. I'll never visit again. Disgusting.

Watched a band there with my friends. Justuzfor was the bands name. Place was packed, beer was nice and the atmosphere was great. Have been there a few times and watched bands. Great see side pub.

Went here as we do every year for a family meal on my Dads memory. My wife booked a table for 5:30, we arrived at 5:10, parked outside and paid for parking for 2 hours. Went inside to find the place fairly dark and empty, one family sitting at a table with a pile of plates and leftovers in front of them, the guy behind the bar eating his tea and the the kitchen staff chatting away in the corner. We sat down and my wife went to the bar to explain that we had booked a table for 5:30 to be told that the kitchen was closed, he had sent the waitresses home, no one had told him there was a booking and he had no intention of re-opening the kitchen. He did not seem to care that this had happened and was obviously not prepared to do anything about it. Very disappointed at their lack of organisation and attitude towards customers. We promptly left and went to Sambucas instead where they actually had a restaurant with lovely welcoming staff and food to serve to their customers.

We often walk past the seafront pub/restaurants with our dog and family and have noticed the decline of the outside of the Rattler for ages now. It was apparently shut for a while last year and indeed looked shut on Bank Holiday Monday when we passed. No advertising outside for food or events unlike its nearest competition which was heaving listening to a live band. Anyhow, we decided to miss out on the Rattlers competition as I personally don’t like the place at all and went for a drink with 3 friends to the Rattler. From the outside, expect the worst, on the inside it’s fine for a drink, polite service and plenty of seating as it was empty. Drinks were fine and cost what we expected. Watch out for parking charges on the road and at nearest car parks, even disabled badge holders apparently have to pay to park at some of them.

We visited for a family meal 8 adults and 3 children. Very large and spacious plenty of space for all of us plus two pushchairs. It was a good menu to choose from with an offer of 2 for £14 on a range of meals including burgers, lasagne, stroganoff and salads. Me and my partner had the burger which was delicious and clearly homemade and the homemade chips on other meals looked delicious. All out meals arrived together and were all hot. The staff were excellent very friendly and helpful. We would defiantly return if we were in the area again.

Visited here with family to end a lovely day in South Shields. Ordered 4 adult meals and 2 children’s meals, Waited 40 minutes even though there was only one other family in restaurant, when the food arrived I was astounded that the chef thought he could dish up such atrocious looking food. The gammon was deep fried but not cooked and was swimming in dark brown fat, the egg was massacred and the sausage had been cooked for that long there was no sausage meat in it just a charred, solid mass. We will never go there again.

I visited The Rattler on Sunday, 8 June 2019. The car park is operated by a company called Future Parking Limited which operates a policy of excessive parking charges. I drove into the car park and went into the restaurant to see if it was still serving lunch at 13.55. I drove out after a few minutes but despite my short stay I was issued with a Parking Charge Notice for failure to buy a parking ticket! If the Managing Director of The Rattler wants to know why his car park is empty and there are no customers in the restaurant perhaps he/she might like to call me on 07887 942849. Richard Brown

Visited here today ,first time in a few years. Oh dear me what a shambles! In terms of very tired decor, scruffy areas within the restaurant and lots of meals on the menu were unavailable. It used to be a go to place but it’s in total need of a revamp!

Our first visit to South Shields we were looking for a party of 8 adults and 3 children for our lunch out. We chose the Rattler because it looked spacious and child friendly. Don’t be put off by the outside, inside is much better, and is very shabby chic and clean There were plenty of large tables to choose from so we had plenty of space for us all including the two prams. We all ordered our meals separate for the menus which had a wide selection of choices. We all chose the 2 for £14 which we thought was good value. Our meals were all different from lasagne, gammon, burgers, hunters chicken , and panini. All our meals arrived together and were piping hot and the chunky homemade chips were especially delicious. All the staff were very efficient and friendly and nothing was too much bother. We all totally enjoyed our meals and would return on our next visit to this area.

Great vibrations. New management. New food. Great location on the beach. Set with two train carriages too Well worth the visit. Great food

Visited as 2 adults and 1 child.We had 2 meals from the 2 for £14 option. One lasagne and one hunters chicken. Kids meal was sausage and chips. The lasagne was huge and tasted amazing! Hunters chicken also very tasty! Kids meal good portion size for a child.Wasn’t very busy, which is a shame. We spent £30 in total for drinks a meals which I think is reasonable! Noted some previous reviews about being dated and needing decorated but it’s not too bad! It’s clean most importantly!! Service really good, everyone friendly and not long waits for food that is cooked fresh to order! Will definitely go back!

10/10 for this resturant!! Will only go to this place for food now it is unreal and the staff are lovely and friendly!! Been many of places for fillet steak and i have finally found the best place that serves it ( The Marden Rattler) Cooked Perfect with the bestest home made chips EVER!!! I wont go anywhere else now. Going here on monday with a group of 15girls for a friends birthday cant wait!! :) Xxxx

Been to the Rattler today for the first time since it was taken over by new management and we were both very impressed. Beautiful atmosphere and food was amazing. So fresh and tasty. Staff very helpful too. Recommended the chicken milinase which we both had and thoroughly enjoyed. Will be back again soon

Definitely in need of refurbishment, the outside is looking shabby and the inside very dated but according to the new management they are discussing a refurbishment programme. Meanwhile they are serving good food and keep good beers.We were shown to our table and asked if we were here for drinks or food and we said both and the young man brought menus and cutlery over for us. We ordered drinks and food, the drinks came immediately and the pizzas and chips came later.They were serving a large table of 12 or so guests and explained the food would arrive as soon as the large table order was served, which suited us just fine.There were a few other tables occupied as well so the place was quite busy. They have a unique and historic venue here and we wish them all the best in their new venture and hope they can make this a successful business.

I used to love The Ratler! Amazing, however it's pretty beat up nowadays. It's under new management but their staff service wasn't the best. It was a lass on her own at the bae but no one seated us (which they did before) then we sat down with no menus on the table, she saw us sit down but didn't bring menus or mention where they are. So i go up and ask and she just points at the bar.Prices of burgers are around £11 - £13... they don't even look worth that price for South Shields. They're more like London prices!I got a Sweet Chilli Chicken Panini, which was downed in oil, soggy as hell bottom and swimming in sweet chilli sauce with ' hand made triple cooked' chips, but more like chips from Nettos which isn't even about anymore.Really like the potato skins, the only recipe I think they haven't changed but overall disappointed.

Visited South Sheila’s on Wednesday with my partner and 8 month old son, intended to go to the Sun dial for lunch however it was closed so visited here instead. The place was empty when we arrived even though it was 1pm, partner ordered the steak and jalapeño panini with chips and I ordered the chicken tikka cheese panini with sweet potato fries. Both had no flavour and the steak was very grisly, neither was pleasant. The chips tasted like they had been cooked in very dirty oil however the sweet potato fries were nice. The lady who served us was very friendly however wouldn’t visit again as food poor.

We stumbled across this place on a day of exploring.It was quiet and we were a bit early for lunch but hungry, but hey this place delivered!Lovely staff, amazing food.Scallops. I adore scallops but they are easy to do badly, these were amazing. Pizza, perfect. Chips ... tasted like the ones my mum made when I was growing up.Thoroughly recommended!

I went for an early evening meal with my sister having been regular visitors in the past of The Rattler, now reopened under new ownership. First impressions were that it was even more worn and dirty than before with only one visible member of staff. We sat down at a table after being told to pick up a couple of menus. We waited and waited and nobody came to ask if we wanted to order drinks let alone any food. Eventually we caught the eye of the young man from behind the bar who seemed surprised we wanted to order anything! He was nice enough but obviously not very experienced. We placed our order and our drinks duly arrived. I’d asked for tonic water, I was brought slimline tonic, which I hate and hadn’t asked for. And our glasses were very grubby! The young man obligingly changed my drink, no problem there. He was quite sweet actually. He brought us a knife and fork each but we had to ask him for spoons to twirl our spaghetti and tagliatelle- again, he was untrained and didn’t have a clue. Our pasta meals arrived and both were acceptable, piping hot and quite tasty, but very garlicky. But I didn’t enjoy mine as much as I should have for thinking that the kitchens were probably just as dirty as the rest of the place! The young man eventually took our finished plates away and asked if the meal was ok, but didn’t ask if we wanted a dessert or any more drinks or coffee. He just never came back. As we got up with our coats on after another half an hour he waved and said goodbye. We hadn’t asked for the bill and hadn’t paid it, but he was oblivious. We’re honest people so made a joke of it and paid him. Overall it’s not a pleasant place to sit and eat, very worn and scruffy inside and the toilets were filthy. We won’t be hurrying back. Such a shame as it used to be lovely. It needs a lot of cleaning and refurbishment and I’m just hoping that I’m not ill after eating there.

We come here today for somewhere different we read the reviews and food sounded terrible!!! I had a look about at peoples food and it looked nice and empty plates were being taken away. There was about 12 of us out for my brothers birthday and the food was lovely!!!! Home made chips!!! A few had fish n chips very nice. Specials board lamb baguette with roasties £5.95 very nice, not one complaint from any of us.The place needs a makeover as very dated now. The outside looks like needs good lick of paint. Toilets very very clean. Bit slow in meals coming. But overall food lovely which is what we come for and all red hot

popped in as the sun was out with my mate and enjoyed a few pints and a snack outside in the sun overlooking the beautiful sand dunes and North sea.Was plenty people in eating out and enjoying the sun.The place has new gaffers running it and the food and general ambience is good. Staff are friendly and with a extensive menu to choose from, this is well worth the visit if passing by

Firstly, the staff serving are lovely, friendly and efficient, but whoever does the food needs to retake a chefs or cooks course. I ordered a tuna melt, a simple dish I can make at home which normally comprises of tuna mayonnaise with melted cheese in a toasted bread, they forgot the mayonnaise so it was dry tuna and hardly melted cheese. I sent it back it returned, pretty unappealing update. They added more chips to compensate but they were revolting. I had seen a tray of chips already cooked on top of the cooker when we arrived at 11,30 am, we ate after 1.30pm. Nobody was really eating yet so obviously prepared early to be reheated, they had an awful taste. My mum who is on chemotherapy for cancer had some and I sure hope the cooking or re-cooking doesn’t give her anything dodgy. So apart from the view, good serving staff, it needs a lot of improvement, run down also. Thank god for the ice cream place down the road that took away the yucky taste. I don’t recommend.

So this place has had new management several times in a short period, which has become commonplace in South Shields. There are a few highly successful ventures in the town which have lasted for decades and lots of other ventures which change hands every couple of years because they can't seem to get it right. So I thought I would give this one another try. The first time, they appeared to be snowed under over the Easter period. The place was by no means over capacity but the queue at the bar was getting long. Many people just wanted drinks yet they had to wait in the same queue as new arrivals placing family food orders. There was only one person taking the orders at the bar. No waiter or waitress. The obvious solution is table service. Get everyone sat down first and then take their orders. That's how most of the rest of the world does it. That way, you won't have a place full of empty tables and a queue out of the door because ten families turned up at the same time. The North of England is notoriously bad for lack of table service anyway so I let that one slide. You are expected to give your table number and order at the bar which can be confusing for our visitors from abroad. The manager seemed genuinely apologetic and concerned however and he clearly wanted his customers to be happy. The next time I went, it seems that there is now a new menu. Randomly, pizza and pasta is not available on a Monday. Ok, I can deal with that. Maybe they don't have the staff on a Monday for making pizzas, I don't know. It's bizarre but it's entirely their decision if they don't want to serve pizza on a Monday. It's just that there is no way of knowing that until you ask for a pizza on a Monday, because they put the same menu out every day.I will give credit where it is due; their pizzas are AMAZING. They know how to do a pizza right. Anyway, now there is a new menu. I ordered something. They brought the wrong thing out, which is excusable. People make mistakes. I waited a little longer and I was about to ask for my money back when it finally came. I had ordered scallops with rice and it cost almost £9. There were 3 scallops, one wasn't cooked properly and there was about 4 square cm of rice, the smallest portion of rice I have ever seen; no bigger than one piece of sushi. Even sushi doesn't cost £9. I'm not sure how you would even cook such a miniscule amount of rice for a single order unless it's pre-packaged like that and microwaved perhaps. You could count the grains. Someone is laughing their way to the bank. I'm sorry but that's the straw that breaks the camel's back.I have to vote with my wallet in future. Coleman's Seafood Palace is 200m down the road so they need to think about that.The other thing I couldn't abide was one staff member shouting commands to another apparently subordinate staff member, which is a little embarrassing and unprofessional.I might check back again when the next management take over.

This place seems to change hands every few months or so. The standards vary every time. The place needs a makeover really, it is dropping to bits. The staff were all lovely but the food was very average and overpriced. Nothing special at all, cheap ingredients.

Over the Busy Easter Saturday, very busy but the food was good and wholesome and catered for my friend who had a gluten intolerance. All the staff were very busy but polite and agreeable at all times. Even though the tables had become empty the queues came and went in drifts and the staff smiled there way through it.

Thought we would try the newly refurbished Rattler. It was empty on arrival , not always a good sign! Took ages at the bar for a drink and to place an order. We both ordered a Caesar salad. It arrived, lettuce, croutons , anchovies all soaked in Caesar sauce. £8.95! Certainly not worth the price. Informed the waitress , she apologised but no other interaction from a supervisor. Would think twice about returning!

We visited over the Easter Bank Holiday, it’s as interesting building and looked lovely inside, but the team were run of their feet. The queue was massive just to get a drink. I would love to go back at some point as the location is fabulous. The beer garden could do with a revamp.

Stopped in for a drink. Friendly service and good selection of beers. Interesting design using a train carriage and an ex Railway station. Pleasant enough spot by the beach to sit down & enjoy.

Myself, My Friend and her 2, 3 year old daughters visited here yesterday Bank Holiday Monday, we waited 20 mins at bar 10 mins for her to take order, am guessing they have new staff and the chief lady was barking orders about half a menu Drinks were flat, i had ask for another drink as beer was flat, keg had just been changedafter we waiting for 48 mins the food arrived, not as we though cheese burger was dry and anything, i said at ordering just no onions or onion rings, a got no salad at allmy friends spicy burger was more like a cheese burger i know it was bank holiday weekend the staff were appalling shouting at each othershould a shame, we might be back sometime when its not a bank holiday

If you are looking for somewhere to eat standard food, do not go here. This place is the worst place any of us have ever been. The tables were sticky, the staff were miserable and most didn’t have a clue what they were doing. Our view was of one of the “waitresses” drinking a can of red bull and gossiping with what looked like a chef but was also taking food to the tables? Took 20 minutes to order as the que was that long (this could have been solved by having staff who knew what to do) and we were told that they only had half the menu on. After ordering we waited over an hour with tables around us full of dirty plates just sitting there. No food came and the Organization was abhorrent, they didn’t ask for table number they just shouted what food they held, bearing in mind anyone could have taken your food and they would not have cared. We then waited a further 25 minutes for a refund so after spending two hours of the day there we left and were happy to see sunlight. Only good thing about the place was being able to leave after not eating the food which did not look too appetising after seeing it on people left overs on plates. Do NOT recommend.

We've been here once before and it was fantastic hence our visit today. It's easter bank holiday Monday so I'd expect places to be busy. Management have really let this place down today. The queues for the bar were horrendous, food took an hour to come and the glasses from the previous people are still on my table now as we are leaving. My food was OK, my husbands pizza wasn't up to much. Don't know whether they were short staffed but they were working very hard. But the waitress with her long hair hanging down needs to tie it back unless people want hair in their dinner. Sorry but won't be back, such a shame as it was lovely the last time we came. Not even an apology from the waitress as she brought our food for the delay.

We visited this place on Easter Saturday at 12.05pm, with my husband, daughter and 2 2year old grandsons, my husband had to wait in a que at the bar for 20 mins and he was lucky and we then seen people having to wait for much longer. We ordered our food and waited 55 mins, we asked the staff twice were our food was as we were seeing people who came in well after us being served. We eventually got our food my lasagna came on it’s own completely wrapped in cling film, I was so hungry I just wanted to eat it, but could not as I’ve never tasted anything so teastless, my daughters food was awful too she also left here’s by this time our grandsons as you can imagine having been sitting there for so long needed to get out so all 3 adults left 3/4 of our food and we left. I would not recommend this place to anyone, and I will not be visiting again.I know you may say it was Easter Saturday and they were busy, but not very busy at 12.05pm, we did notice a lot of people after waiting in the bar que left, and there was plenty of empty tables when we eventually left.

Love this place, the views are lovely,love the decor and the menu is just fab, never want to leave here.staff are lovely,little nooks and unusual decoration.right up my street.

Me and my partner visited the rattler today and were extremely happy with the service from the staff and blown away by the amazing food! Fantastic value for money on the beautiful sea front I would definitely recommend coming to this restaurant/bar. Best of all it welcomes family’s and there fur baby’s

Booked here for new year car very. Rang in the morning to confirm to be told no food on. Pubis closed now

New years eve lunchtime. No fish, no steak, no orange juice, and no lime juice.Settled for scampi which was a rock hard bullet with mush inside. Tea was stone cold before we got our meal as we waited so long wouldn't have minded but place wasn't busy.Staff were courteous and chips were good but won't be returning and wouldn't recommend it.

Wifey, mumsie, dragon-in-law & I decided to have dinner here Saturday evening and were surprised to find it virtually empty. Wifey & I had eaten here a few years ago and had raved about it hence the revisit. We found seats, decided what we wanted from the sparse menu and went to the bar to order. The young guy serving was incredibly nervous and struggled immensely with the POS system they had in place as it kept throwing up wrong prices for food items until a manager ? Cane and helped sorting it out.We sat down and after a little while were told one if the items we’d ordered, the steak, was off the menu as they’d run out. We ordered something else and again, after a little while, were told that something else has run out, so back to the menu again.The soups came out and both wifey and dragon-in-law sent the straight back saying that they tasted like sour cabbage water not pea & mint !!Apologies all round and a free glass of wine for mumsie as an apology. The mains came and totally made up for the terrible starters. Huge portions of fish & chips. A whale of a piece..My pie was delicious with home made chips/wedges and fresh vegetables not frozen. Mumsie said her chicken was incredibly moist. I used the disabled toilets and they’re a credit to the establishment. The place was empty apart from the staff setting up for a band later. The whole place has the feel of somewhere about to go out if business but trying hard not to....Will we be back...unsure...

Went here for food, we had chicken in goats cheese and a pizza, both very nice and cost about what you'd expect to pay at a seafront localle.

We live close to the Rattler and popped in as we had heard so many good reviews of the Sunday Carvery. If I’m honest out expectations weren’t too high as in the past we’d had poor bar service and very average food. I’m happy to say we were wrong. Young chap behind the bar was with us immediately and very pleasant, he explained the carvery routine sow e purchased our two tickets.It was fairly late for us, around 2:15 but the chef was busy restocking all the meat and vegetables. We only had a short wait while he did this and didn’t mind at all, fresh food.The carvery was as normal but had a great choice of turkey, beef, lamb or pork and the vegetable choice was amazing, absolutely everything we could have asked for and very fresh. Amazing roast parsnips! We have already been back for a second Sunday lunch and this will probably become a regular haunt.

We ordered the beef sandwich, the beef was tuff & we didn't eat it, complained to the staff, she said I'll let the chef know & didn't come back to apologise or let us know what they said, also the waiting time was nearly 50 minutes, the staff don't come to take your order now, both myself & my friends have a walking stick,you have to order at the bar now, it'll be a while before I think about going back

Went here today with my friends and family whi i don't see very much as i don't come from Tyneside. We were told it was just paninis or carvery that was being served. We decided to stay as my one relative is in her mid 80s. We decided on the carvery. Well, a cloth was dropped in the mash by the server and then just taken out!. Ate a bit of the food and it was cold, tried the turkey...cold, tried the peas ( which were hard and hadn't been displayed in water).....cold. Certainly won't go again, will try another place from now on.

We was in the night before the Great North Run, and ordered the fish and chips, and my wife ordered a pasta dish.The fish was massive, did not fully fit on plate. Must admit I could not finish it. Wife said pasta was also very good.

Pretty venue, great location, food was OK at best, service was terrible; 25 mins wait to take our food order (3 tables in the restaurant at the time) and 40 minute wait for our food to arrive.The less staff interaction the better, would return for a drink only.

What can I say?! After our order being taken fairly quickly we waited and waited. Then waited some more. After an hour we could see three of our meals under a heat lamp...where they remained for another half an hour. Eventually they finally reached the table...one meal completely missing, an spaghetti Bolognese instead of a lasangne, the wrong pizza and 5 lots of missing fries.After much apologising and blaming the young waitresses, who in the the manager's words 'get easily confused' we were given free drinks and told the rest of the meals were on the way. It didn't really work out though as the fries only arrived as we were paying the bill. The rest of the restaurant was in termoil with numerous tables complaining about ordering food only to be told 10 mins later they'd ran out, or waiting an hour and a half like us before they see any food! The food which finally arrived was mediocre at best. In all fairness there was much apologising and our bill was reduced significantly, but our pre Great North race meal was completely ruined. I hope they get their issues ironed out as the restaurant itself is beautiful, as are the views. Just a shame on such a busy night that they hadn't stocked up or staffed themselves accordingly! Overall verdict, stay clear!

Booked table for 7.30 - order taken at 7.45 - food arrived @ 9.50!Half party had to leave because of young children. Food arrived cold - veg lasagne with no pasta.......However half the staff are up at 7.00 in the morning with us to do the Great North Run apparently (which must be a reason for the service??)Just terrible!Suggest you get a pizza delivered??

Arrived at 13:15 we could not get booked in until 14:00 however did not mind as it was a Beautiful day outside and took a seat in a wonderful relaxing setting overlooking the Sand Dunes with its on Beach Bar great music to relax too and sat with a Grandsons watching the low flying planes flying overhead, turning at Sea. We were taken to our seats and made the order of 2 Carvery’s and 2 children’s meals. Service was good and the meals very tasty also cost very reasonable, we would definitely return it’s a great pub in a fantastic chilled back location. Also pleased to see This Restaurant/Pub now Dog Friendly

Carvery selection is big, however it's quantity over quality. 👎🏻 I asked if they do flat whites and the guy said 'yeah we do white coffee' 🙃 Cake was pretty much tasteless 😔

Waited 15 minutes for someone to serve us. Meanwhile the staff were acting immature, talking about inappropriate things and acting like they were in a playground. 2 had a really loud conversation next to us, where the girl complained about the chilli sauce. Neither acknowledged us. We left without being served and went to the sand dancer down the road. Much better there!

Popped in for food but the “bank holiday menu” was extremely limited and everything was deepfried. Really disappointed and had ben recommend to come here for mussels. Had a nice bottle of wine and watched the Dfds ferry come down the tyne. Really friendly staff, lovely decoration and clean loos.

Food was lovely. Totally let down by the staff. It was like a kids playground, more staff than customers who where joking around talking about inappropriate things and playing fights with tea towels. Asked for a hot chocolate, we don’t sell it, coffee? Sorry none? Then two mins later the same girl stood making a cuppa! Fab place just need to get old or more professional staff and would be a 5

The food in this pub isn’t actually too bad, but the pub is getting a real bad name for itself by the immature staff working there. Its like a childs school playground, no professionalism at all!They have no idea what so ever how to treat and serve the public, it really is a great shame. There was only one slightly older lad who seemed to do his job more professional. It desperately needs some kind of management in to run the place. No wonder its always empty compared to a few years ago when it used to do a good evening happy hour menu and was run well, kept busy and had good staff.

I recently visited here with a friend for some lunch on my first venture to South Shields. This place was right on the sea front so a good location to everything and looked quirky and homely. Upon arrival there was plenty of tables as it wasn't very busy. We had a special bank holiday menu to choose from which had a good few options and catered for everything. We went to place the order at the bar, the girl serving seemed very inexperience and not even sure she was old enough to be working there? She couldn't grasp the system and swore under her breath a couple of times. We waited around 20 mins and there was no sign of the food order arriving, but there was a notice saying food is prepared fresh and can take up to 30 minutes so we waited. 40 minutes had passed and still no sign so we asked one of the young people working there and he went to investigate. He returned saying the order was never placed in the kitchen so it was been done for us there and then meaning a further wait. Once the food arrived it was fine, decent size and hot. The young man did apologise for the confusion and we did get a free dessert for the bother. The problem here is that it is run by a bunch of teenagers who just want to talk to each other and have no idea what professional or workplace means, if you get some experienced staff you'll have a fighting chance. Probably wouldn't return after this experience.

Had brekfast here at the rattler today. I was under the impression it was a carvery brekfast, but they were setting up the lunch carvery when we arrived at 11am. We sat down and ordered two brekfast..about half an hour later our food came out looked a bit pitiful. 1 sausage that was chewy, a few beans that had been microwaved for far too long and gone hard, bacon really salty and undercooked, egg yolk over cooked, toast had been in the toaster for about 20 seconds, 3 mushrooms that were full water, a hard half of a tomato, a burnt hash brown it could of put the windows out. Staff were canny though. Wouldnt go back or reccomend Just went to pay... 17.10 for 2 brekfast and two cokes....

Had a carvery was well worth the money hubby & I had Turkey & my son had the beef. Food was lovely definitely go back again.

We took in all three pubs on the south foreshore, all great with something different to offer. The rattler is probably the oldest of the three but it was a beautiful sunny day and the place on the beach has great atmosphere

SlechtVeel lawaaiHeel beperkte kaart pasta...Geen bediening aan tafelHeeeeeel lang wachtenNiet doen dus1 km verder veel vriendelijker en meer keuze.

We've been visiting this pub for years and it was one of my favourite haunts. Great on a summers day to sit out the back and the food was always very good. We've eaten here many times including Christmas day and never had any complaints. We did however drop in about a year ago, we hadn't booked but it was mid week, we asked if we could sit next to the window and were told those tables were booked, they didn't have any reserved notice on them? Anyway, the place was nearly empty but we were given a table for two which was right under the heater and squashed between other tables, we moved ourselves, it was too uncomfortable and unnecessary. Anyway, while we were there, nobody sat in the window seats, I thought to myself that perhaps they wanted to keep the tables clean? The meal was ok so I put it all down to a bad night but as time has past, the place just looks like it isn't being looked after. We were down there for the food festival and popped in for a beer, it's just not what it used to be and we left after one. I've given in a 3 star more out of loyalty and memories, if it gets any worse, I would describe it as a bit of a dump!!

The Rattler was booked weeks in advance for brother in laws 70 th birthday meal, as well as a confirmed request for the sea view glass room .On arriving at the restaurant , we were told that the room was unavailable due to another party receiving the room we had booked .The staff informed us that this party had placed a deposit which we were never informed of. We were given a free round of drinks due to the disappotment of the booking ( due to our elderly party being seated in benches) . However the service detiorated further.It’s a shame that a iconic bar in South Shields has gone down hill.

Had an absolutely great meal here.... there where 9 of us in total.... the staff where excellent... really attentive and helpful... the food was delicious and the portion sizes where generous. We all ate off the full menu. Their was a delay in the food being ready due to the number of diners.... the staff where attentive and provided us we a free bottle of wine to apologise for the delay.... that in truth was not that bad... as they kept us informed.

We have been visiting this venue for eleven years and while tonight's food was distincly average, the restaurant has clearly gone downhill.Booked a table and when seated were told to order at the bar, which was fine, however,when we got to the bar another server told us she could have taken our order at the table, a bit confusing, have one ordering policy and stick to it.Food and drinks came to just over £50:00, server was told to keep £55:00 out of £60:00 and then proceeded to put a £5:00 note in the tip pool and gave me the £4:00 odds change, this was a bit cheeky.The ineptitude of the bar staff was further compounded when I went up and ordered two cokes. £3:40, I gave £4:00 and received no change. I will definitely NOT be back and it is a shame that this once great restaurant in a prime location has well and truly gone to the dogs.

Ordered a pizza to share told 45min wait glad I received it in 30 minutes as everyone else was waiting 1hr for food they ordered before me????

Ive just returned from a weeks holiday in south shields. We ate here 3 times! Twice for carvery (lovely but read on) and once for an evening meal (very slow service). I would definitely eat here again! The homemade chips are amazing as are the pizzas. Couple of points to make -If you are veggie and eat the nut roast, tell them at the time of ordering your carvery. We were all served meals (then allowed to go up and get carvery for those of us who ordered it) and at that point we were told it had to be cooked. By the time it came 7 out of the 8 of us had finished eating!Kids menu - Dont order pizza or pasta unless its the evening time or they wont let you order it (not mentioned on menu)Carvery - Go during the busy periods or you will end up with dried out and sometimes cold veg!However, we do love it here and will be back jext year!

We called into this restaurant on 22nd June as our usual eatery was closed for a function, We ordered 3 fish and chips and as the nearby restaurant was closed there were quite a few people in , we got our meals after about 20 minutes and they were large meals and looked good but the first problem was we had no cutlery so the waiter had to fetch some, How can anybody spoil chips, they were thick of grease and overcooked the fish was ok but the salad appeared to have been leftovers from the previous day. nobody managed to finish their meal and when I looked around there were a lot of half finished meals left on other tables as well as ours. this was our first visit to this restaurant and it was our last and looking at the other reviews I don't know how this place is still open.

What happened to this nice pub restaurant? Went there at Easter and had a lovely tasty meal. This bank Holiday was very disappointing. Dirty table, queued up to order food - ok it was a Bank Holiday - no fish left at 1pm )-: Ordered 4 meals, two came after about 50 minutes, the other two half an hour later. On way out noticed a sign that they were no longer serving food ??? Not going there again in a hurry !

The food was not too good at the marsden rattler and we had to wait over 30 minutes for its arrival to be very disappointed with the quality.

Place has went downhill! Dirty table when we arrived, asked for it to be cleared but this never happened. Was told food could take upto 90 minutes so didn’t bother. Other customers were leaving and getting refunds because food was taking so long. Pretty much a disaster. Used to be a decent spot for food and drink, gone downhill very fast.

Wasted 2 hours waiting for food and it didn’t even all come out together plus forgot one of our orders so had to wait even longer!

We stopped off here for lunch with our toddler grandson, who has a dairy allergy, we had previously stopped at the pub next door but all they could offer him was a burger or sausage which I wasn't happy with hence why we ended up here, I popped in and explained our requirements and the chef came out to say he could cater for more or less whatever we wanted even the carvery except the mash, the waitress suggested a kids bowl at the carvery, I got a slice of turkey and then helped myself to veg and gravy, one happy boy who cleaned his dish, Its much nicer when children can have a choice rather than just the usual nuggets or burgers. We opted for the two course for £7.95 carvery and desert, we thought it was good value and will certainly return.

Looks lovely inside and staff were friendly and helpful. We stopped here for lunch with my two year old. He was provided with pictures and crayons to colour in and the kids menu had a good range of choices. In the end for him we opted for the kids afternoon tea, which he loved, and included unlimited juice. However our meals were a disappointment. I ordered pizza and the base was very dry and tasted undercooked, toppings were minimal making it rather tasteless. My sister had chicken with peppercorn sauce, and she said the chicken was chewy and the sauce lacked flavour. Having Saud that we both agreed we would return to try their carvery which did look nice,

My wife and I visited this place for lunch and my wife ordered fish and chips and I decided to have Spaghetti Bolognese. The staff were friendly enough and we had eaten here before but it has now gone down hill. We waited at least half an hour for our food which we wouldn't have minded but some people were coming in after us and getting fish and chips and being served before us, when it did eventually arrive I couldn't believe my eyes as to what they had served us. Firstly my wife's fish looked a good size but it turned out to be all batter and cold, her peas were also cold and her chips were swimming in either oil or grease, we couldn't make our minds up. Now as for my spaghetti Bolognese, to be perfectly honest I haven't seen anything like it in my life. The so called Bolognese was just tomato and mince mashed up and the spaghetti was a joke it was all cut into 1 inch lengths and all just mixed up with the rest of the stuff. Although we should have complained on the premises we decided not to as we wouldn't have wanted to eat anything they threw at us. On the good side and a great plus for this establishment, they have got a door that you can escape from. We definitely won't be returning.

If you want good food at a reasonable price go elsewhere. I had the garlic mushrooms which were tasteless and carvery which was indescribably bad; mummified meat, soggy vegetables and the gravy was so thick it had clots. On the plus side the drinks were ok and staff were friendly.

Waited over 20 minutes for our waiter to come and take our order, which he had told us he would as we had made a reservation. We eventually placed our order at the bar and waited and waited. There were 11 people in our party and some were served whilst others had to wait, one of which received her meal when most of the party had finished eating, to make things even worse my granddaughter was served a pizza with a long hair on it and our request for a plain burger had to be returned twice because it was not served as requested. We then had to wait at least 15-20 for my grandson's birthday cake to arrive. It had not been the special birthday lunch we had all anticipated. We were informed that they were one member of staff down but this did not impact on the mistakes and poor service we received.

Despite a double booking mix up with our large party booking, For my daughter's baby gender reveal party we all had a great time. I think everyone enjoyed the food. Everyone at our table did. Most had the carvery option as it was Sunday. Very good cant fault a thing with the food or the service.The kid's meals were a good size with a few choices. The deserts were nice. My grandson totally enjoyed mine.The staff were all very pleasant and helpful. We checked ahead about wheelchair access. There is a ramp to the doors but then a metal plate to a wooden threshold step. Too high for my anti-tip bars and i got stuck on the footplate going back out. It took two people to get my wheelchair over and in and another to hold the doors open. Not ideal but they are going to look into this. Not much room to get between tables in the wheelchair and a few people had to move chairs to let me pass, our table was right at the back by the disabled toilet. Only two disabled bays and you pay to park but it's not much. Very busy and popular. I would go back again but not when it's so busy.

Not the most refined place but the carvery was excellent. Kids ate the whole lot. Good value. Staff were friendly.

Lovely place and friendly staff. Food lovely. We will be back. The best thing no intrustive CCTV camera in the toilets.

Went for a 2 course meal & we had the Carvery, it was all fresh veg, it was lovely, I recommended the place to family & friends & they loved the food, also the staff are lovely & friendly, also none of us felt rushed, it was a lovely & relaxed atmosphere

Staff seemed pleasant enough, but table as dirty when we arrived, and we asked for it to be cleared when we ordered drinks, this didn't happen, and we even had staff around the table while we were there. I have heard the food is good, but I haven't tried it, however I felt I was sitting carvery side at a Toby. They seemed to keep the flow of customers going, which would be a plus if you were eating. The place really needs some attention.

Visited here with my friends. Excellent environment, friendly service, great menu choices when not having the carvery and really decent food and at affordable prices. Les looked after us and the service was very good overall. Hadn’t been here for about a year but thought give it another go as last time was poor however turns out now to be one of the places to go for food. Thanks guys will be back. Keep up the good and hard work

Visited tonight for tea as a family of 3. We ordered 2 courses and daughter ordered 1. Drink was flat to start with. When meals arrived me and husband had ours about 7 minutes before daughter and mine was supposed to be in a baguette and came in a panini roll. I asked for it to be changed and they had no baguettes so got 2 slices of white bread with chicken and lumpy thick gravy in. Husband had chicken and pesto panini but there was no filling in bread had to return as was so bad. Got replaced with a jacket potato but by this stage had lost our appetite. Will not be returning.

We visited yesterday and what a nightmare waited 10 mins to be seated and there was only us waiting. Then we waited 15 mins for drinks which we didn't order. Finally after an hour our food arrived only one meal was missing so we ate in shifts (never again)... oh and the burgers taste like mush.

Had our wedding here 3rd March 2018 the manager Toni and the staff where brilliant sorted the whole day for us decorated the room lovely food was fantastic the staff couldn’t be more helpful had the wedding evening there as well which perfect thanks to all the staff at the rattler Bryan and Andrea x

Sunday lunch carvery how can u go wrong ,went up got my food veg was stone cold not even slight hot but freezing and they are serving that to people. . Got a latte coffee at the bar it was like cheap no frills coffee with some dryer milk in with hand on my heart it was the worse coffee I ever had. Not a good day

good polite efficient staff ,clean , ordered food and drinks at the bar & were served in 10 mins at table , good portions ,handy for beach and fairground ,guest houses and town centre shops 10 to 15 mins walk , large (Marine) Park just over the road beside Sunday league football pitches a good day out

Went in for a birthday celebration last week and we were left very disappointed, I ordered the soup for starter and steak pie for main and my partner was going to order the margarita pizza which was on the same menu, a member of staff told us they ‘weren’t doing’ pizza or pasta. This was not stated anywhere on the menu and as my partner is a fussy eater there was nothing else on the menu she fancied so she asked for a tuna melt panini without the tuna, quite simple. When our meals came out my soup tasted like warmed up pasta sauce (very bitter and bits of tomato skin in it) when our mains came out my pie looked quite nice but my partner was served a slice of cheddar cheese in a bun. We sent it back to be melted but to be honest we were already pretty fed up at this point to top it off my pie had a hair in it. The whole place just feels very disorganised and the food is slap dash at best, the whole place needs a good clean and spruce up. Won’t be returning in a hurry

Crap service crap place , sat half hour waiting on service then decided to go to bar and was told we should of ordered at bar so we did and got our drinks sat back down and waited another hour then went to bar to ask where our meals where as our two year old was getting agitated and very hungry only to be told it would be another 45 mins , so we asked fir money back on retuning to the table to tell the other members of the family a young waitress/ manager came over and we was informed with it being new years day the reserved people came 1st so why was we even given a seat total bollocks and would never again enter this shambles of a place VERY UNPROFESSIONAL MANAGEMENT !!!!

We are from the north east but haven’t been here before. All staff including the chefs were friendly. Pub has a lovely atmosphere. Food was great quality and such good value for money. Huge portions. Very accommodating to changing options to make them vegetarian and great they allow the dog in the bar! Will be back!