Martino's Jarrow in South Tyneside

Well where do I start. After playing pool match in Boldon we got back to the Ben Lomond to late. Being hungry my, well known mate, and I, went to this establishment. My friend who actually worked on their set up and comes in to engineering problems said he's my mate look after him. I wasn't expecting anything but when I asked for salad with my mixed kebab and garlic comments were passed as a joke even the responsible lad behind the bar of the place joking with my mate and taking £1 off. Ok nothing to worry about eh? Having ordered the mixed kebab, I was asked do you want onions and peppers, my reply yes. Why? Because it's part of the order!!!! So watching the same responsible person putting two pincers of kebab meet into a silver food tray meant nothing to me, until I got home. Opening up a tray the same I realised that it was indeed what I'd seen filled with extras of onion and pepper before the other meat. Why was I asked about this and if I'd said no would the poor portion have been better. The fact there was two pitta made no difference to me, one was enough, they didn't ask me about that and change or add more elsewhere. Opening further I found the salad, normal and expected until the sauce. The sauce they and my mate had joked about wasn't garlic but chilli. Even the fact that they'd joked about the order they couldn't get it right. I didn't expect to get any special service but my mate who has done so much for them just wanted them to respect his request. I care that he hasn't had the response he hoped for but even worse for me, STANDING IN THE SHOP PLACING AN ORDER, AND THEY STILL COULDN'T GET IT RIGHT. Spoilt my meal and night.

recently started ordering from here and it's now the only place we will order pizzas from. take aways in our house are a rare treat so finding somewhere decent and lovely is a must. there was a bit of a mix up with an order on Saturday eve but I called the shop spoke to the manager who was amazing I have to add and all resolved. what more can you ask for!! I would highly recommend best pizza as that's exactly what they are!! gorgeous food, delivered on time, piping hot, and fantastic staff.

Had a delivery a few weeks ago that arrived a bit late and was not hot, they had been having a very busy night, phoned up to complain about this, they could not have been more understanding and apologetic and told me next time I wanted to order to ring them direct and I would receive my order free of charge, did this tonight and the food was piping hot and delicious. Everyone has their bad days but the customer service was excellent and more than made up for the previously delayed food. I will be using best pizza again

Amazing service as always. Food is always cooked to perfection and on time and the staff are always lovely

he seems like a sound guy to talk to

Eventually came after 1 1/2 hours despite it was really buisy it’s out now ??? My fault should have refused it opened it was cold never again don’t go there had to give 1 star as no minus stars available

Wasn't one of your best pizza's no jalapeños

Took 3 hrs to get my order. was expecting 1 hour cause said busy. rang 3 times got on its way, will be 20 minutes, sorry for delay. finally got order and most was cold. cheesy chips was basically a solid block.

Food was delivered 30 minutes late and food was cold when arrived

About 2hours late for tiny order and it was cold food was okay but not worth it at all

I ordered the food at half 8 and still hadn’t come by 10:40

Horrible taste. Uncooked dough ordered 10:10 got it 11:45. What a joke!!! Never ordering again.

Phoned after an hour and 20 mins.. Still didn't deliver till 2hrs

Delivery driver just so miserable and the pizza and cheese burger was not worth the money won’t be ordering again

The best and most delicious I loved the burger 👍👍👍👍👍

Worst Parmesan I have had, Chicken was over done/burnt around the sides and very little cheese on top of chicken maybe 60% covering the chicken. No Bechamel sauce at all and was so dry and over cooked. Will not return

Order didn’t even arrive restaurant never even got in touch

Guy swearing down the phone and hung up on me due to awful food and the delivery being 2 hrs late. Absolutely shocking and something needs doing about this

Lovely as always and the staff are really friendly

Our food is about 2 hours late, is your delivery driver walking with our pizza? Are you physically making the wheat and collecting the yeast for the dough and growing tomatoes for the pizza? Got told the driver was on his way however this was half an hour ago - don’t know if he’s missed his bus or what but he would have been better off getting the metro as it’s taking so long

superb food munch box worth every penny

delish as usual and always read the notes :)

Do NOT order from here. Worst service ever and the attitude on the staff is terrible.

Asked for no Mushrooms on pizza and got a pizza with mushrooms.

Pizza very dry and no taste. Came cold and also came late same excuse everytime when you ring up that they are really busy.

Not your best and this is my 2nd time you've missed jalapeno off my kebab hot pizza , very greasy tonight disappointed sorry ....

munchie box was lovely. chicken on it was so so tasty 👌

I’ve ordered Your own pizza chicken mushroom, green pepper and sweetcorn, but they send me onion instead the sweetcorn and I hate the onion. I just threw the pizza in the bin. I’m not gonna order again

Food was extremely dry and bland like cardboard.

Your ratings are going down very fast ‘BEST PIZZA’ not the best now is it? Dont accept orders if you cant fulfil them - 1 hr 40 mins for 2 pizzas and some kebab meat ??!? And the pizzas were reheated ???? Will spend my money elsewhere from now on

Almost two hours late and pizza burnt. First order

Called to check where our food was to be told it would be here in 5 mins after waiting 1hr 30 mins. Pizzas were luke warm & chips stone cold . First time trying these and will definitely be the last

ordered 2 munchies boxes for collection. got them home and the order was wrong. I was missing a chilli sauce and was giving a garlic bread instead of a tuna pizza. when I rang up and told them they refused to bring me the right order out and told me I would have to drive all the way back if I wanted my right order. disgraceful customer service

Normally really good quality but today it wasnt up to the usual standards

absolutely amazing deal food always spot on from there first time ordering from online from them absolutely quality service best pizza shop in harrow driver was pleasant

Waited 3 hours for my food to not be delivered I placed my order at 10pm only to be confirmed at 1am that it was delivered at the wrong address!

Absolute terrible service, parts of orders missing and then just ignored on multiple occasions, food cold place needs closed down

Would never go anywhere else food here is always unreal wether it’s kebab , pizza , parmos or wraps , staff are always lovely and delivery drivers always so lovely and smiley too

Food was supposed to come at 4pm but got moved up to 4:45pm. I asked for some of my money back for being 45 mins late, but the restaurant declined my offer. This is unbelievable for being 45 mins late, I would expect a bit of money back.

Shocking delivery as per.. food is lovely, shame about the delivery!

Really nice kids loved it aswell

Absolute joke ordered at 7.58pm and it now 21.59. Rang twice. 1st time said they would be 15 mins. Then rang again to be told we ordered at 9pm. Bull avoid at all costs my kids are starving

Food good as always...but late delivery let everything down 👎

Lovely food hot nd nothing missing 😋

Never received bottle of pop i ordered

lovely food but very disappointing delivery time

Nice food….shame it took TWO HOURS to arrive!

Top quality family enjoyed thanks again 👍😉

Ok pizza. Came 2+ hrs after I'd ordered

partner had to leave for work before food arrived

Stay well clear if you want to actually get your food!!! Ordered an hour and a half ago with an estimated time of 40 mins and after it didn't show up I tried to contact them to get an update and tried through uber eats. I didn't get through on the phone and I've rang over 100 times. I'm not getting anything from here ever again.

Ordered twice both times it took over two hours for delivery,can't phone the shop as line is busy constantly

super food again munchie box cheers

Waited over 2 hours tried ringing up no one answered still waiting now!

Ordered at 8.12pm, food turned up at 10.32pm , was also stone cold and inedible so went in the bin.

still waiting after over an hour from delayed estimated delivery time. app says delivered but not arrived. no answer when calling

Been here twice now, it’s unreal! Definitely recommend this place!

Still get to receive the order!

Although they got a pizza mixed up, they replaced with the requested pizza within 10/15 minutes (and the food was lovely)

Fantastic food super early and piping hot

Very late and very cold when arrived unable to eat was that cold, ended up making beans on toast for tea

was a little late yesterday but ordering again definitely worth the wait

Food always lush, chilli sauce is unreal, always on time with delivery,customer service is great and always happy to help.

Food was great, big portions for the money. Worth every penny! and food came earlier than expected no problems at all. Will make this place a regular.

Said it would've arrived by 10:10 - 10:30 at latest, claimed it had been delivered when it hadn't, then said it would arrive by 11:25, finally arrived at 11:45.

I want a refund now... My food still hasn't arrived said enjoy food still waiting then updated saying food going to arrive half hour later still waiting joke will never be back and take phone off the hook so you can't ring them disgusting customer service... I won't be BACK!!! 1 star more like zero star.

Order was late, missing items, won’t answer phone

tried to call the takeaway phone line was off then tries to say they had delivered the order for it to finally turn up nearly 2hrs after I ordered it , how can you justify a £3 delivery charge and be nearly 1hr late after the expected delivery time. this was my first time ordering from here aswell as my family members kept recommending me to order from here , had a really bad experience i wont be ordering again

Still waiting now phones on busy

very tasty happy with my order. Will order again

This was the nicest take out in ages! Even the kids really enjoyed it and they are super fussy! Thank you!

food was nice a little cold but nice will order again

Really nice burger was delicious and so was the gravy chips thanks

Terrible service food cold and lied to twice being told food was on way

quick delivery and excellent food

After waiting almost 3 hours for our food it turned up stone call, we rang up to complain and got offered to get it recooked or free next time. We went we the free next time, a week later we called up and everything was going great until we got a text message 2 hours after ordering saying the order had been cancelled. Stay well clear

brilliant love the food from these really recommend this place to everyone food always hot, always cooked nice and they do read your added notes and try there best to do the things you ask them

£20 for it to take 2 hours to send 2 pizzas and some chips. Rang up to see where the food was and the man didn’t even apologise just said it’s busy and loads of people’s orders were late.. Mediocre food. Not worth it at all

Was the best in the area. Prices went up, quality dropped. It seems like when I was a new customer the quality was top class and delivery was fast but now after 6 months both are poor

Terrible customer service. I placed an order at 9:20 with an estimated delivery of 45 minutes. Almost two hours later I called, as it was still not delivered, the bloke on the phone was rude and told me I was tying up his line when I called to see where it was. Good food is not good if simply asking where your late delivery is leaves a bad taste in your mouth.

Big portions and really enjoyed what we had the meal deal3

Very good place people are good and food is amazing, you always get your moneys worth

Great food pizzas were lush, kebab meat was nice and chips were lovely too don’t have anything to complain about was our first time trying and was skepitcal after reading some reviews but glad I gave this place a chance , fair prices and friendly phone staff too!

placed an order on the phone and it never came

Go here every Friday (barely do now to loose weight🤣) the lad behind the counter knows us by name. Knows my order whenever it comes through. Foods always banging. (Even makes sure mines got extra) shows they care of repeat customers apposed to other takeaways. 10/10.

Ordered food on app took money yet the shop was closed so no food delivered according to app the shop was open only to find out itvwas shut yet still taking people's money absolutely shocking service i beteer get my money back

Don’t waste ur time at sanstinos best pizza is the far best in Jarrow

I actually feel bad leaving this review as we collect from here regularly and the food is fantastic but tonight i ordered for delivery and it took 2 and a half hours to turn up and the food was cold , i rang many time with no answer and i sent the food back. Gutted

The Bolognese chips were awful. Chips were mushy and cold and tasted awful. The meat feast pizza, I couldn't even finish. The pizza had an off smell and it made me feel nauseous. Horrible unfortunately:( Delivery driver was lovely enough. I'll never order from here again!

I have had some food from here before and was really nice So I thought I'd order again today I placed order at 19,30 to which delivery was supposed to be here at 20,15pm I rang up to check order at 20,40 to be told it would be a further 10 min At 21,10 I rang again to be told the same thing and food would be delivered ASAP 21,30 food shows up The lady on the phone had no interest and bad attitude i WONT be ordering again food was freezing and was clear to see food had been sitting in a heater for 45-50 minutes 000000000000☆☆☆☆☆

placed an order through just eat, rang the restaurant to confirm order and told to ring when outside as house is complicated to find. The woman on phone was happy with this and told me my food won’t be long, half an hour later got a notification to say food was on its way and then had arrived. My food hadnt arrived gave benefit of doubt and waited another half an hour after this tried to phone restaurant multiple times could not get an answer. My food never arrived despite the confirmation and still waiting.

First time we have ordered from here.and can't wait till we order again.... food was amazing delivered quickly and very hot...thank you very much

Excellent! First time trying this place but will definitely NOT be the last. Really good value for money with a great choice of menu. Super impressed at receiving my food less than 30 minutes after ordering on a Friday night, with added bonus of great customer service. 10 out of 10 in my book 👍

Over half an hour late delivering, 3 garlic sauces missing, plain chicken burger smeared in garlic, cheese burgers had no cheese on them , had nothing but trouble with this takeaway every time we've ordered and will never use them again

Food not if you get right order

Ordered last night got a bad belly I wouldn’t recommend This place it’s called best pizza nothing good about this place needs shutting down

Garlic bread was paper thin with no garlic.. it was amazing the first few times we ordered, but they seem to be cutting corners already, won’t be ordering again

I have just ordered a chicken kabab and a kabab pizza tonight. I i have to say not only was the staff friendly and welcoming. I got my order exactly how I wanted it and very speedy I might add. Top quality pizza place. I would definitely recommend

Would've given it 0 fgs 3 hours still no food give it a miss

New business so time for improvement. Tried mexican pizza and mixed kebab. The mixed kebab was tasty and plentyful and not bad value . Pizza toppings were so so with weak flavours. Sadly the pizza base although freshly made was like chewing on cardboard with no flavour. I collected, so can't blame slow delivery / cold pizza. Note cash only if you collect. Just as well there's an ATM over the road. Hope they can improve. At some point I'll give them another go.