Based on 62 opinions finded in 2 websites
Based on 62 opinions finded in 2 websites
Nº 288 in 437 in South Tyneside
Nº 22 of 33 Italian in South Tyneside
Opinions
Collected my order & staff were very helpful and assisted me promptly. Food was delicious & very well priced: will most certainly be back :) Thankyou
Allen Hardy . 2024-09-12
MORE AT Google
So nice the shop has new owner for few months now and the shop all renewed in and out very clean this photo of the shop in Google not haw its now the food so nice fish and hot and delivered fast
Ammar Abdul Aziz . 2024-08-17
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Food didn't turn up. Driver got lost and took food back. They then said the food was delivered, but we have evidence on our CCTV that the food wasn't delivered. Offered to resend the food after one hour, then offered a refund. No refund surfaced. Had to make a claim with out bank. Con artists.
Journey54111433397 . 2024-05-12
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Favourite pizza place in hebburn always arrives steaming hot and tastes amazing. Great value too would recommend to anynoe
Keith E . 2024-02-09
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A freezing night after a busy day so too tired to cook. Ordered a 14 “ pizza with 4 toppings of our choice (loads of choice) on a thick crust base. A portion of American chips (basically sprinkled with herbs) and a short wait for delivery. Hot to eat. Was it the best? No, there was too much crust and not enough filling but it was tasty enough. Maybes should have stuck to a Calzone.
mukhasben . 2024-01-17
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Wrote in the comments pizza garlic base as I’m allergic to tomatoes and even asking him if it was garlic. Got home to it being tomato purée, rang just to ask if I could change it and got nothing but abuse of the phone being screamed at. Absolutely vile people! I always order from here but since it’s came off just eat they have been awful. Will be speaking to my bank for a refund!
Courtney Gray . 2023-12-14
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Absolutely disgusting. Came 40 minutes late and clay cold. Driver admitted it was chaos because of lack of drivers. Curry sauce dropped out of tub in one jellitous lump. Gutted because I have ordered food from them every week for months and have even recommended them to friends and family. Always been on time and delicious in the past. Phoned manager and he basically called me a liar to my face. Foodhub offered me 2x £5 vouchers but I politely declined their kind offer. Was never about compensation, just customer service and quality. Never again!!
Tony Kennedy . 2023-07-30
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Absolutely discusting pizza, the worst we’ve ever had, bolognese tasted and smelt like fish 🤮🤮🤮🤮, attitude of staff totally discusting. Hope we are not sick after this
Steph . 2023-07-18
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Chicken kebabs are lovely. Garlic and chilli sauce are nicest around,
Laura Wood . 2023-07-15
MORE AT Google
Best pizzas in the area, always use ace pizza. Always delicious and piping hot, lots of variety and a good price
Keith E . 2023-03-29
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Delicious pizza. The dough for the base is both light and fluffy yet surprisingly filling. Perfect topping to bread ratio. Great chili sauce too, much better than the tinned tomato remnants that you get from other places. The only reason that it isn’t 5 star is because they forgot a topping, although i’m sure thats just an isolated incident (first time ordering).
Pete Laws . 2023-03-26
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Very disgusted in the attuide of them. Partner order food but never got told he couldn't pay by card it had to be done by a link with the come up as suspected scam. He ask if he could get it delivery so he could go to cash point. But we ended up walking out because of the attitude. Won't be going back
Joanne Cooke . 2023-03-18
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Being going here for ages and over the past few months the food has been very hit and miss. Recently however the quality has picked up and the delivery time has much improved. However tonight's experience is a bit of a let down. We waited for 1hr 40mins for food to be delivered and when it got here the pizza was lukewarm and the popcorn chicken wrap was missing the main thing, popcorn chicken. 12 bits of popcorn chicken do not make a wrap that costs £5.50!
Sarah Younger . 2022-12-17
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Food disgusting And all nice reviews is because they know some1 in shop belive me the food rank never been bk
Bruce Glen . 2022-12-10
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Another faultless tasty experience. Good choices for everyone and saving stamps available. My husband having his favourite calzone whilst I tried a different pizza
Mark A . 2022-08-10
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Whilst I’m a mainly pepperoni type of pizza person (although I like others) my husband has been in search of the perfect Calzone since we discovered one in Pickering years ago. That one was packed with great fillings and his eyes lit up when he saw the Calzone contents from Ace Pizza (Ace Calzone Folded Pizza Kebab, garlic, chilli, BBQ, red onion, jalapeños & pepper May contain traces of allergens.) he wasn’t disappointed rating it the best one he had, beating the one in Pickering and ones he’s had in America! We’d also ordered the combo burritos for the next day as we knew what the quality of these are. Good pricing, delivered promptly and my pizza was lovely too.
mukhasben . 2022-07-30
MORE AT TripAdvisor
Very decent takeaway. Nice staff. Usually order on a Friday/saturday and the food is always hot and correct.
TooN . 2022-04-06
MORE AT Google
I had a wonderful experience ordering from here. The food was nice and hot, both times, and the second time in particular it was a very speedy delivery. Thanks very much for all the people that are working hard to feed people 👍
S9959EUjamesa . 2022-04-05
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Waited 2h20m after ordering. Didn’t turn up. That’s kinda important in a business running takeaway delivery services.
rmcpgateshead . 2022-03-12
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Waited 2h20m after ordering. Didn’t turn up. That’s kinda important in a business running takeaway delivery services.
Richard McPartland . 2022-02-28
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Went here after being at the pub next door. Ordered a whole huge meal and within 10 mins it was all handed over. Cheap food but amazing too
Callum I . 2022-02-01
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The food absolutely great from here , but the lass on the phone absolutely helpless, my partner tried to put an order inn tonight he explained the order to her about 3 times and she kept saying is it 10 or 12 insh ! And he’s ordering a mix kebab , he had to hang up the phone and go somewhere else , bit gutted as I love the food from here
Samia Hlali . 2021-10-22
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Yes, our ordered chilli dip was missing, we rang up and they rectified the problem ASAP. To go with our lovely burritos we ordered a garlic, cheese and mushroom bread. It was great, so tasty. Plenty of chips and salad too.
mukhasben . 2021-10-04
MORE AT TripAdvisor
Got a pizza from here recently spur of the moment and it was very nice, delivered quickly and piping hot. My first choice for a pizza.
johnnyb011 . 2021-08-06
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FANTASTIC!! Never disappointed haha
Char Mc . 2021-07-27
MORE AT Google
Tasty food and lovely staff, as always xx
Ashley Crowe . 2021-07-27
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Phoned my order in and was ready when I picked it up. Great quality and service..
Gerard Barker . 2021-07-21
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Garlic lumpy and off due to heat of weather and heat of the bag and inside delivery bag.. chicken burnt to a crisp.. pizza under cooked.. kebab very dry.. chips unreal tho. Very nice delivery driver.. First order but won't be returning
Dionne Marie . 2021-07-17
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Utilising the money off Tuesday special from an Eats deal, we chose Ace Pizza for the first time after looking at the reviews and fancying something different from a curry. We wisely chose the Burrito combo, one chicken and one beef with the choose of mild, medium or hot. We chose medium as a compromise but it was the side of hot, but very tasty. We ordered chips and chilli and garlic dips and the meal came with a salad. We also ordered a small pizza for today. Unfortunately the meal was a bit late and needed a blast in the microwave but it was lovely, tasty and plentiful. Glad we discovered this pizza.
mukhasben . 2021-07-14
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Food is good and delivery is always on time if not early
GrimReAp3r Gaming . 2021-06-25
MORE AT Google
Awful pizza worst I’ve had! Cheese on toast is a better option
Chris . 2021-06-02
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I ordered a pizza ,kebab burger ,and a kebab wrap every single one of them was burnt over cooked and to dry to eat I will not be ordering from here again .I dont think this is the cheapest of places to
Alison Calderwood . 2021-04-20
MORE AT Google
Best hot shot parmasan with salad ever and nice garlic and chilli sauce to
Paige Odoherty . 2021-04-11
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Ace Pizza is amazing! I havent disliked anything that I've had from here and I'm an extremely picky person! My favourites are the chicken burgers and the chicken kebab wraps 🤤
Gemmy . 2021-03-22
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Food was nice but so wrong with delivery time , 2 hours
Patricia Vickers . 2021-03-14
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Excellent pizza, one of the best in the area - would defo recommend, staff are lovely too!
Mustafa Al-Zubaidy . 2021-01-26
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Ordered a pizza on a Thursday evening, delivery time was over an hour (even though the restaurant is a 5 minute car journey from my home address) however I understand takeaways are busy at the moment. I was delighted when it arrived within an hour however when I opened the box my pizza looked like it had been thrown round in the car it was an absolute mess! I rang the restaurant who offered to send another but after waiting for so long just wanted a refund which they happily agreed too and said a driver would come back for the pizza. (Which I was very grateful for). I waited an hour and a half before ringing again to be told they were too busy and a driver wasn’t coming anymore. I wasn’t best pleased to say the least, after waiting an hour for the food and it to arrive in the state it did and then waste more of my time waiting for a driver to come and get it. Customer service could have been much better in my opinion. Not sure if I would be returning after this experience. Definitely would not opt for delivery again.
Cerys waters . 2020-12-18
MORE AT Google
I ordered tonight chilli burger for my partner and chips chilli and garlic for me and a tub of garlic and tub of chilli, the 'chilli burger' had no sauce so was £4 for a plain burger, tub of chilli sauce was like bbq sauce and the garlic was like mayo chips weren't that good either. Won't be returning.
Toni Mckie . 2020-11-14
MORE AT Google
Low prices and great taste, first class staff, totally worth it!
The IT Guy . 2020-09-27
MORE AT Google
Nice friendly staff lovely food.
Kimberley Moore . 2020-09-08
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Orederd tea for my children waited 2 hours everytime I rang shop I got told 10 minutes when food did arrive the pizza base was so thin never had pizza like it food was the worst I have had customer service was horrendous and communications was terrible
Louise Pattison . 2020-08-31
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Just had my kebab of last night lol and still tasted as good as when it came last night just had a pizza tonight 14/07/20 came piping hot no grease in the pizza box really nice Also got donner kebab no grease like a lot of donners now days delivery was spot on too at present 10/10 for this takeaway
STEVE LYNN . 2020-07-14
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Every time I have ordered the food has been fabulous, its piping hot and tastes delicious. Friendly staff and fast delivery. I highly recommend Ace Pizza as it's the best in South Tyneside 😁
Maria M . 2020-07-08
MORE AT Google
Their food never fails me ahah the best takeaway i have ever been to!
JC . 2020-07-04
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The food was out of this world you HAVE to try it really the pizza was fantastic! Will defi be coming back again
Sammy B . 2020-06-25
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Kebab pizza was 10/10 the veg inside was juicy. The chips are fresh the Donner is juicy. Clean establishment and beautiful food. Hugely recommend.
Syed Ali . 2020-06-08
MORE AT Google
Inside of shop very clean which is nice to see upon arrival. The food itself is very tasty and the donner kebab I had was the best I've had. Was nice flavour without the greasyness. The pizza tasted fresh and soft with great flavours. Defo recommend the pizzas and kebab from here. Service spot on too staff very friendly and top it off with a smile 10/10 experience.
Omar Zia . 2020-06-08
MORE AT Google
Lovely stuff well worth the money
Angela Navi . 2020-05-04
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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580 Opinions
Well where do I start. After playing pool match in Boldon we got back to the Ben Lomond to late. Being hungry my, well known mate, and I, went to this establishment. My friend who actually worked on their set up and comes in to engineering problems said he's my mate look after him. I wasn't expecting anything but when I asked for salad with my mixed kebab and garlic comments were passed as a joke even the responsible lad behind the bar of the place joking with my mate and taking £1 off. Ok nothing to worry about eh? Having ordered the mixed kebab, I was asked do you want onions and peppers, my reply yes. Why? Because it's part of the order!!!! So watching the same responsible person putting two pincers of kebab meet into a silver food tray meant nothing to me, until I got home. Opening up a tray the same I realised that it was indeed what I'd seen filled with extras of onion and pepper before the other meat. Why was I asked about this and if I'd said no would the poor portion have been better. The fact there was two pitta made no difference to me, one was enough, they didn't ask me about that and change or add more elsewhere. Opening further I found the salad, normal and expected until the sauce. The sauce they and my mate had joked about wasn't garlic but chilli. Even the fact that they'd joked about the order they couldn't get it right. I didn't expect to get any special service but my mate who has done so much for them just wanted them to respect his request. I care that he hasn't had the response he hoped for but even worse for me, STANDING IN THE SHOP PLACING AN ORDER, AND THEY STILL COULDN'T GET IT RIGHT. Spoilt my meal and night.
439 Opinions
A party of 20 for a special birthday family celebration. Booked in advance. Sent orders in advance. What a shambles. Service was slow and poor, food came out with long periods between each diners meal resulting in some sitting for ages waiting for their food whilst others finished theirs. . Food was awful except pizzas and garlic breads and salad. Manager was uncooperative when discussing issues. When food was sent back it was recooked not replaced. Atmosphere was flat. Not recommended.
65 Opinions
Came in for a work meeting. service was excellent, especially by Liam. Food was quality. Would recommend highly, as it’s so warming inside
1 Opinions
The pizza order was made fresh whilst we waited and we didn’t wait too long. There are seats to sit. The shop was clean. There were cold drinks in the fridge. The staff were friendly and happy to tell you what offers were available and what the best deal was. We will return.