Bell Passi IItalian Kitchen in South Tyneside

A party of 20 for a special birthday family celebration. Booked in advance. Sent orders in advance. What a shambles. Service was slow and poor, food came out with long periods between each diners meal resulting in some sitting for ages waiting for their food whilst others finished theirs. . Food was awful except pizzas and garlic breads and salad. Manager was uncooperative when discussing issues. When food was sent back it was recooked not replaced. Atmosphere was flat. Not recommended.

We were a large party without a reservation and we were kindly accepted. The food was excellent and service was brilliant

Food was not as on menu things missing from dishes had alot better micro meals

Went for a family meal which was booked in advance for a table of 12, was very slow service and we were the only ones in the restaurant. Had to ask for our own drinks, which you would expect in a restaurant being asked what you would like. We had to ask for them to remove the dishes from the starters, took around an hour if not a little longer for main dishes to come out after the starters. Starters were nice however main meals were all disgusting. Restaurant staff were sat on phones and the atmosphere was just simply bad. Don’t waste your money.

Lovely food great service will definitely return.

Been a few times pasta is not too bad pizza hahaha but ordered a 24quid rib eye stake and tasted like it came straight out of the microwave mate it was rank and had chunks of frozen berries on top hahaha why even bother putting that on the menu and I’m not a fussy eater but the taste of microwaved stake is rank af ( I was the only one in the joint so wasn’t like they were in a rush)

It never ceases to amaze me that this place isn't, RAMMED on a Saturday afternoon. The food is ALWAYS delicious and it's cheap too! (Even by the crazy price rise world we live in today). We had Garlic Mushrooms and Potato Skins to start, Lucifera Pizza and Lasagne for mains and 4 pints of Moretti. £40. You can't go wrong.

Lovely people and service! One of the friendliest restaurants I’ve been in. Surprised it isn’t 5 star!

Chicken dish was so raw I could bring it back to life, complained so they re cooked and apologised. The recooked one was so dry after, we also ordered a godfather which was serves with orange instead of cola. They did not comp the drink mistake or the food but we got offered a free drink. No consideration made to the price or the fact it ruined the atmosphere- both feel queasy now and contemplating a Gregg's as at least its safe

Came here on spec for lunch with friends. The waitress was lovely and welcoming and we got a free bottle of wine when she learned it was a friend's special birthday! The food was excellent, very tasty and well presented. Very generous portions and very reasonably priced as well. Wouldn't hesitate to recommend this excellent restaurant.

Ordered a carbonara and it tasted completely bland. literally no flavour what so ever. Felt like I was eating pasta mixed with skimmed milk. Big dissapointment as I was craving a carbonara. Shame it wasn't a real one. Tastes worse than an Asda's microwaveable carbonara. Definitely not authentic carbonara which is to die for. I recommend following Livin' Italy's carbonara recipe. My favourite meal of all time.

Wish i could give 0/5 honestly. What a joke. Placed an order here and the restaurant decided it would be great customer service to TAKE MY MONEY WITHOUT PLACING MY ORDER AT ALL NEVER MIND RECEIVING THE FOOD!!!! Won’t order again after this experience would suggest no one places orders with them on uber eats either (i’ve also reported your business to them). I expect my money back ASAP! never had anything like this before with Just eat.

Went here today with a family of 8 (2 were children) we were the only ones in at first but soon picked up. Service was good and friendly, food was lovely and fresh and price was good. Will be back!

Attentive very polite staff, very clean. Had fillet steak with peppercorn sauce and it was delicious, steak was so tender if felt like it melted in your mouth. Homemade chips were delicious, way better than the oven chips a lot serve. Resonably priced. We'll definitely be back.

I went to bell fatty and a waiter named mushy moo dropped their testacles into my soup and then back slapped me with their bum cheeks it was a very bad experience. And his indian uncle stole my 200 pound gift card that I was going to use to pay for meal and while I was eating a iranian boy came up to me with his belly and told me can I have a bite. I said no and he continuously started tickling my nipples.

I went to bel passi and it was the worst place of my life wouldn’t recommend it and it was a scam from these iranians and i would never go to this place if its your first time going newcastle

Fabulous food with lots of choices and excellent service at a very reasonable price only downside was the lack of customers . South Tyneside your missing out on a great little restaurant.

Lovely Italian restaurant with great lunch specials. Full size portions.

Horrible food the steak was so hard it nearly pulled me tooth out

Not been before great food and very good staff do it a gain

We arrived for dinner and were initially impressed. Things turned sour when my mother-in-law found a hair in her food. To be clear, this was buried in the food, not on the surface. We complained and the food was taken away - so far, so acceptable. Then the waiter came back and tried to blame us for the hair. This made my mother-in-law very uncomfortable. She couldn’t eat the replaced dish. I spoke to the manager who wasn’t bothered by what had happened, surly about it, even. Later, after the bill had arrived (with everything on it, including the uneaten dish) I spoke to him again. He was equally rude. When I said we wouldn’t be returning, his response was “thank God for that”. Very poor.

Absolutely shocking customer service, no skills how to deal with customers,arogant and uneducated about any restaurant manners.

Absolutely disgraceful spent £32 online and didn’t even get half of my order rang the restaurant at 9:15 baring in mind they close 10PM she said the kitchen was closed and there was nothing she could do except deliver my other meal and starter the next night how on earth is that going to do any good , shambles off a business no wonder there’s no one in the restaurant when you walk past on ocean road . JOKE

Cannot give 0 stars as no option. Missed half of my order, when we called to let them know they told us the kitchen is shut and they could not do anything until tomorrow (this was over half an hour before closing time). Usually decent but will not be returning, plenty more options to choose from.

Lunchtime special...2 courses for £10. Decent selection and came quickly. Potato skins and garlic mushrooms followed by 2 pizzas. House red £13.95 was more than adequate. We will be back.

Lovely food and ambience. Went two nights running. Happy hour the first night and chicken fahitas and tarfuto dessert the second. Next visit will be chicken kiev pizza

It's a nice little Italian restaurant with great food and a great atmosphere, sadly we went on a Saturday night and it was exceptionaly busy which meant the service was terrible! Long waiting time for the menu then even longer for drinks and the food took so long we were ready to leave, then to top it off the bill was incorrect. (Perhaps on a quieter evening it's a lot better)

We made a reservation at the restaurant for a large group of 18 a month in advance. Spoke to the manager two weeks before and preordered food. Paid a deposit of £5 per head. It was a special occasion of which he was aware. On the evening of the event he placed us upstairs. Our meal was booked for 6l00pm. The starters were a shambles . The main courses did not appear until 8.00pm. He had also taken other large party bookings and did not have the staff nor the capacity to deal with this. Our group has dined here before but will never book this restaurant again. He was unaplogetic and incapable of delivering the agreed meals on time. Extremely disappointing.

Fantastic place, will definitely be back

Had a lovely meal here yesterday. Will def return.

Lovely mid week night out for 4 girl friends. Very generous portions, everything delicious and very reasonable! We each had 2 courses from the special menus, a bottle of wine and 4 coffees for around £80! Amazing! Returning again tonight with husband, next week with another group of friends. Well done to the staff of this friendly, welcoming restaurant, you’re doing everything right 👍

Lovely find for an anniversary meal. Great menu, food was delicious 😋

I had to wait 50 minutes from starter to main meal and it wasn't even busy with only one other couple who had finished their meal! The food is nowhere near the quality it used to be, the side salad I had on my starter and main meal now only consists of spinach and that's all, no onion, cucumber, nothing. Very disappointed.

Had a great evening in good company with 2 friends at Bella Passi. Arrived just after 6.30pm, not intentionally going out for the special menu, but noticed when we got there, the specials ended at 6.30pm. Asked the waiter if the specials were still available & he kindly said yes. Starters were delicious & large portions too, followed by 3 huge freshly made pizzas, equally as tasty. table service from the 'father & son' waiter combo was outstanding. very pleasant & polite. Even providing a rendition of 'Happy Birthday to you' to an unsuspecting diner on the table next to us... complete with tambourine & birthday candle. The restaurant has a lovely ambiance enhanced by smiling staff. food was great value for money & we didn't feel rushed to dash off after our meal, even though our table was last to leave. You really must try it. you won't be disappointed. we will be back for another visit soon. Thanks again 😊

We had a meal here and it was lovely .they were very busy and we all had different meals .As we had to wait a while they came out witha free pizza and a big garlic bread .

Family of six booked for Father’s Day. Outstanding service and excellent value for money. Food was fresh, plentiful and delicious! We wouldn’t hesitate to come back.

Everything was delightful! The service, the waiter and barman, food and price point is all reasons I’ll happily visit again. Highly recommend for the happy hour and service. Thank you :)

Absolute little gem, lovely staff and beautiful fresh authentic Italian food! Everything was clearly freshly cooked and was served well presented! The pollo supressa was absolutely amazing 10/10. Highly recommend and will travel from ne27 just to eat here!

I dined here yesterday lunchtime with a friend and it was a really enjoyable experience. I had calamari and chicken fajitas and my friend had the olives and a Picanto Chilli Vegetarian pizza. The servings were large (my friend said she could have easily just eaten one course), the food was fresh and well cooked and the service was good. The total bill (including two drinks) came to around £36, which I thought was good value for money. There were lots of dishes on the menu that I would have eaten so I would like to come back again to try other options.

Pleasant food, good portions and friendly staff

We went there on 26/04/24 for a 25th anniversary there was 13 of us , booked for 6.30pm we were sat down on time we eventually ordered and got our starters which were average, about 30 mins after we had our starters we had to ask waitress to take dishes away, she did not have a clue what she was doing we then sat nearly an hour waiting for our mains which were rubbish pasta was chewy the bacon was tough and the carbonara sauce watery these meals were not cheap would not recommend this restaurant to anyone

We went to Bel Passi to celebrate a 25th wedding anniversary, we booked as there was 13 of us. We had look over the menu online and all the offers they had. Arrived 26/4/23 on time and were seated. Ordered drinks and food after 20 mins. Menu was a different name, so this must have changed and now not Bel Passi. No offers now on. You need to change your online as your misleading your customers!! Food ordered and we waiting over 45 mins and starters arrived. To say they were okay is pushing it, salad on the side was a bit of lettuce or rocket. I’d rather none than that. No tables cleared until we asked, and then waited an hour for our mains. As a group of 4 had come in and had there starters and mains we decided to check on our mains. We were advised it’s taking a little longer due to 13 people and they want to serve us all together, and it would be another 5 mins. It was only another 5 mins, but not all food served together, some had finished as others were getting there’s. At this point we’ve been here for two hours and just had our mains. The food wasn’t nice, lasagna was bland, spaghetti bolo was terrible, but my husband said his pizza was amazing. One person happy out the group! So a few of us decided to see how long a dessert would take, we were told 5 minutes, ice creams, tiramisu ordered and we did only wait 5 minutes. Great, until I put my spoon into my dessert. It’s frozen. I explained to the waitress that my dessert is frozen, she said yes it’s just out the fridge. So I had to take it to the man behind the bar to explain my dessert is frozen. He apologised, and explained they don’t make them fresh anymore as there was too much waste. So now it’s ordered in frozen and they section portions off and put it under the heat lamp to defrost. Yes you are reading that correct, they use a heat lamp to defrost a tiramisu. I was asked if I’d like another one, to which I refused. It’s been nearly 3 hours and I’m still starving after what was supposed to be a nice meal for a celebration. Waitress was absolutely rubbish, no people skills or service skills and she could do with speaking up so she can be heard. I appreciate we were a big party, but if you can’t handle that don’t take the booking. I wouldn’t tell anyone to go there especially if it’s a bigger group. But my husband wanted to make sure I mentioned his nice pizza!! You seriously need to look over tonight and see how many guests you disappointed. From your still starving customer!!!

Placed an order 18/4/23 took the order and payment, the restaurant was closed, slightly confused and would like a refund please and thank you EDIT: spoke to who I presume to be the owner and dealt with the problem within a matter of minutes and full refund given Thank you

Lovely small and friendly restaurant service is excellent food delicious, been 4 times and always met by Lucy with a smile looking forward to going again.

The Italian Kitchen (formally Belle Passi) is a great little restaurant. You'll find a great array of dishes to try, but I must point out that the steaks are to die for. I've had quite a few here, and I've never had a bad one yet. They're very juicy, definitely not chewy and come perfectly cooked. I hate it when you ask for medium and it comes out like Ghandi's flip-flop. Highly recommended restaurant +++ 👌

We returned to this restaurant as we'd had lovely meals and great service last year, but unfortunately for us this time was not too good. Meatballs are awful and the penne is on the menu with bacon and Italian sausage ingredients. It arrived without Italian sausage and a few tiny pieces of pancetta, then the owner argued that sausage is not part of the dish, so we asked for a menu. He then took the dish away and returned it with a couple of skinny slices and to top it off, they then over charged our bill with drinks we hadn't had. Definitely won't return

Nice meal, friendly staff, ran out of desserts, but family enjoyed it

Fantastic. We celebrated my son's 13th birthday here The food was lovely and the staff were so attentive

Enjoyed our early evening with Bell Passi.

Lovely food and service to match

Not been to Bell Passi for a while-no idea why not . Just finished a takeaway for dinner and it was amazing as always. Had the Calzone special and quite frankly, as always, its the best calzone you can find anywhere. Huge chunks of chargrilled chicken, thick juicey slices of spicey Italian sausage, fat juicy mushrooms and piles of oozing melted mozzarella. All topped off by a huge pot of tomato sauce to pour over the top-which you could easily have on its own with a spoon. The pizza base is delicious and the pleated crust is just thick enough to hold it all together without being half of the dish like it is in so many places. If you havent been, you are definitely missing out. Lovely staff, amazing food and when you sit in, the music is never too loud. They have a brilliant menu but you wont find a better calzone ANYWHERE Best on Ocean Rd, best in the Northeast.

Terrible late delivery with just eat. A D even more shocking was the food. The pizza was burnt. Tastes and really disgusting. The starter was no better. Honest these guys should be shutdown for food a D divery service. It expensive rubbish a round

Went to Bell passi for lunch Food was delicious and very reasonably priced. Staff are very warm and friendly. Would highly recommend.

Delivery driver is a joke ,told me to use Uber next time because he didn’t want to walk up some steps

Delicious food. Great value for money. Sweet environment and decor. Clean and lovely presentation of dishes. Young boy serving us was very friendly and polite. Service was slightly slowly but overall I’d absolutely come back.

Went there for lunch ,it was a very good experience ,really enjoyed the food, very nice staff ,highly recommend as it is reasonably priced too

If visiting South Shields and you happen to be on Ocean Rd, it’s good to know there’s a good Italian restaurant at hand. Hats off to Bell Passi and staff. The environment was relaxed, the Food was delicious and the portions were more than generous. The waitress and staff were really helpful and very polite. It was ideal for our family to meet up and share some time together. Plenty parking close by and it’s on the very beautiful Ocean Rd. Would I go again. 100% Yes. Many thanks and a merry Christmas to BP.

Big thank you to Bell Passi and staff. The environment was relaxed, the Food was delicious and the portions were more than generous. The waitress and staff were really helpful and very polite. It was ideal for our family to meet up and share some time together. Plenty parking close by and it’s on the very beautiful Ocean Rd. Would I go again. 100% Yes. Many thanks and a merry Christmas to BP.

Very friendly staff made to feel welcome

Nice and intimate , good food although a 45 minute wait for a pizza and a steak from having the starter , otherwise a nice experience

Food delicious, good service, reasonable prices

We love this restaurant, great 👍. And very friendly, you will not be disappointed.

Great place great food great atmosphere

Lovely food at decent prices but never opens for the time stated, I’ve gone past an hour/2 after it’s supposed to open and it hasn’t been open.

Fantastic meal pizzas are delicious and the waiter was so professional and a great laugh will definitely be visiting again soon

To be honest we went to Bell Passi because our usual choice was closed and we are glad it was!! We had the evening special £8.95 for 2 courses and it was delicious. Potato skins were crispy and not greasy. Pizza and pasta were all really tasty. The gentleman who served us was really friendly and chatty, was happy to make changes to the pizza for my son as well. We will definitely be back.

Had a fantastic lunch here. Staff are amazingly friendly and the service was quick and efficient. We had three specials between 4 of us and we still took food home. We got 2 potato skins and some dough balls with garlic. All were lovely and tasty. For main we had a lasagna, a margarita pizza and a quattro stagionoi pizza. Lasagna was really good and the pizzas were both amazing. Really thin base with loads of toppings and real mozzarella cheese. We will definitely be back very soon.

Was in the area and fancied a cheap eat - noticed a lunch specially and in we went . We were the only people in . Sat by a friendly waitress and ordered our food swiftly . Potato skins and piccolo garlic bread to start. Both came quickly , potato skins were a good portion , no grease at all - very nice . Garlic bread was lovely and plenty of garnish . Onto mains of carbonara and lasagne . Friend wasn't impressed with carbonara - sauce ( out of a jar/packet ) was very runny and no taste . Very little ham in dish . My lasagne was very tasty . The only let down was no offer of black pepper or Parmesan .. a staple at every Italians surely ! Not a bad meal for £18 but unsure if I would return . Waitresses were really nice .

Buon ristorante italiano seppur con cugina "adattata" al gusto locale. Nota di costume: il proprietario, gentilissimo, così come il cuoco e il personale sono tutto meno che italiani 😁

Lovely food and Staff, highly recommended

I go to Bell Passi all the time with my parents when I visit them. Always have the carbonara as it’s the best I have ever tasted, owner is lovely, place very clean, would definitely recommend

They were very accomodating and affordable and friendly and good portion size and offer take out if u can't eat it all I was very happy and I will be going bk and I be tell everyone how nice it was

Friendly Staff, Long wait times for food and the squid was like rubber bullets. Wouldn't recommend.

The chips and pasta were nice, the rest of the food was poor quality and spicy obviously meant just black pepper, the wine was average at best, we would not return to this establishment

Very sweet young lad took our original order. Polite and obviously new to his role. We then had to wait while (his dad) the chef ‘helped’ the police with CCTV. Fair enough, but some nibbles would have made the wait easier. Our order was ok. We then fancied a dessert but sadly no one came to take our order for about 15 minutes. All the lads(waiters) were having a nice time chatting and laughing with each other. We failed to get their attention. A waiter approached our table but then walked away and we had to call him over very loudly. When he arrived he appeared completely unaware we had been waiting for a while so we asked to see ‘a grown up’. Sadly the so called ‘grown up’ was very unconcerned and rude. The lads had at least been polite if inefficient - their boss was sadly aggressive and unhelpful. We paid up (because we are polite and well and mannered) and left. We will not be back.

Fillet steaks are amazing, service was faultless and price was very reasonable, everything we ordered was delicious

Disgusting customer service rang 3 times as recieved wrong order to be told there were to busy nothing was done never order from there

Food was absolutely delicious washed down with a lovely bottle of house white wine,service was perfect,highly recommended

Very friendly service, nothing was too much trouble, even when one of us, ordered off menu, it was Saturday afternoon and we ordered from the special menus and the food was amazing, thank you for a lovely time, next time we are back in Shields we will be in for another visit!

Manger spoke very rudely.. extra charge for parmasan as nothing is free nowadays was shouted across the restaurant. Would never go back. Bad customer service.

Fantastic food, possibly the best Hawaiian pizza I’ve ever had. Friendly staff, great atmosphere, good prices. Will certainly be back.

Avoid at all costs, disgrace , basically a bagged salad dumped on a plate with potato skins swimming in oil , main meal served with no side dish , other main meal was basically a “frozen cannelloni “ bunged in microwave (not baked ) ,...

First time here with my grandchildren, beautiful food, warm friendly service, will be back 👌♥️

Stayed in South Shields for an Ed Sheeran concert. Chanced upon this Italian restaurant, which was just down the road from our Guest House. Pleasant staff, nice atmosphere and superb food. We would recommend for visitors, reasonably priced too.

Fantastic place!! I highly recommend it. Very nice atmosphere, lovely and friendly staff and delicious food.

This was our first visit post-lockdown and well worth the wait. It's one of our favourite Italian restaurants in the northeast. Whether you have pizza and pasta or chicken and steak, it's always fantastic and excellent value for money. A lovely atmosphere inside, family-friendly and...

Visited tonight for birthday treat for my 75 yr old friend, both ordered G mushrooms then steaks for main course. The starter was simply awful, tiny bits of cold bread topped with not a lot of mushroom frankly (sliced up & spread out, but the...

Visited yesterday for anniversary meal. The food was delicious and well cooked, arrived quickly. Wine was good price and tasted good. Good value for money. However, when I asked for a bottle of Merlot he thought I meant Peroni (not sure how you mix those words up) The music was quite depressing and did spoil the the atmosphere. Plus the waiters hovered a lot and very plate snatching as soon as you had finished which was annoying.

My lasagne was nothing like the set up review photo burnt to a crisp and spoke to very rudely when I asked about it told it was fine and to open it up a disgrace 100% would not recommend

I've just had a takeaway deliveredAnd I've got to say I cannot fault the service or the food best Italians iv had since I moved over here from Newcastle a year ago will definitely be visiting the restaurant next time and this will be my takeaway of choice when in a hurry 😀 👍

First time here, for a belated mother's day meal, can't knock anything about this place, food amazing, especially the homemade cheesecake. Service spot on lovely lady serving, will defo be back.

When we arrived it was very noisy a group of ladies very loud thankfully they were leaving or I would have left. The food was OK had better

Been a few times and cannot fault the food and how friendly the staff are. However on this occasion we were disappointed that we were not offered dessert after our meal and I think the reason for this was the waitress was having her dinner...

Love this restaurant, friendly staff, good choice of food, very reasonable prices,and delicious,

Delicious food, lovely service, very friendly. Would definitely recommend to anyone who loves food!

I took my son and had excellent food with very fast and friendly service. Restaurant was about half full so kitchen was very efficient. We just wanted a quick meal on our way back home and they certainly did what we wanted. Will return

Excellent food and generous portions, delivered promptly and piping hot. Staff are pleasant and attentive. Great value for money

Food was absolutely delicious. Both of us had pizzas and it we the nicest cheese ever! Highly recommend

The man who answered the phone was rude and also swore terrible service not be going back to this place

I can not thank the staff enough for accommodating our group at such short notice. Very organised, great service from friendly staff and the food was lovely all at a reasonable cost. We will definitely return.