The Range, Shrewsbury in Shropshire

First visit. The store was very unorganised, seemed to be stuff everywhere.

Never enough manning the tills. Waiting in only queue (info desk). Then when other tills opened customers behind me were served first. Not the first time this has happened!

Nice big shop bonus is now dog friendly so could take our dogs. Plenty of parking

We bought some great new outdoor furniture and we are so pleased.

Great place for mist things in the home or crafting. Good cafe. Even a Iceland in store

Went to the range Sunday, decided to have a breakfast while we waited for tills to open , what a big mistake ordered a large breakfast and a full breakfast when it arrived I was gobsmacked the bacon was raw , sausages were under cooked eggs burnt and a giant mushroom which as not cooked at all ,toast cold and rock hard , I approach staff and told them that it was appalling they replied it's all put in the oven the lady had a rel attitude so we asked for our money back and left without shopping Worst food ever, terrible service Won't be using this range again !

Just ok, not the best Range out there

Love the place. Good stock. Only down side is the toilets are not pleasant

Plenty of parking well stocked shelves and clean cafe

The range has a great range of products at great prices but the Shrewsbury branch is not one I visit often and recently it has gotten worst. This is because I am a wheelchair user. The isles are often cluttered with items stored on the floor or the big tall trolleys filled with items that need putting on shelf’s are blocking them. (On a regular basis). The items are not easy to get down from the shelf hangers as they are so crowded together. Prices are often missing, especially from the discount shelf’s where stock is placed there but not priced. It’s also so horrible that they use the customer service desk as a till so often. Almost every time I have been in I have been called forward to use that till. They stand up tall, and the area for goods is well above my head height. It means it is hard to lift things up, so I require help, which I should’ve need to have to rely on. Then they just leave the stuff there. I have to ask them to pack it for me as I cannot reach. They do do this but on occasion they have made it clear in their actions and expressions they are not happy to do it. There has been a time when a member of staff (a lovely lady) was so helpful and packed the items into a bag without me even asking. She then brought the bag around to me to hand to me personally at a normal height and not just dangled in front of my face. She made me feel like a normal person who uses a wheelchair not an inconvenient disabled customer. The Telford branch (and many other branch’s) offer a far different experience and I would recommend going to these branches if you can and not the Shrewsbury one.

I ordered a breakfast which includes extra sausage and a mushroom, the whole thing was under cooked and the mushroom was off and made me rough all afternoon. Cook your food properly The Range Shrewsbury. I left half of it on the plate, anyone could do a better breakfast at home it was awful.

Good value and variety of products

Fantastic shopping experience selling from chocolate bars to garden furniture. Reasonably priced.

More hazards than a military assault course.

I have seen a drop in standards in this store boxed stock on trolleys waiting to be put to shelf, really frustrating that price labels on items always seem to be missing never any staff to be found to ask & the lift was disgusting it looked very unclean. A girl was merchandising & the stock was all over the floor you couldn't get up the aisle she was amongst it all sitting on the floor it was the household aisle washing up items food bags etc, I love the Range stores but come on Shrewsbury store, it never used to be as bad as this. What's happened change of management ? I asked one guy something & he looked like he couldn't be bothered then on paying at the till a very young lad was so unhappy I told him to smile but it still look at your store standards have deteriorated sadly 😔

It's a huge story, and many items

You can buy almost anything there and a nice cafe for a snack. Only drawback mens loo partially out of order for months.

Always like going into The range, wetherbits Shrewsbury, Oswestry, or Wrexham. Loads to look at and buy, with reasonable price range also.

Goog shop all things for home.

Typical Range, lots of choice but a bit unorganised in places. Good sized store

Always clean when we go and staff helpful

Great place to shop well recommended

Nice place and always has most of the items I was looking for

Good range of products and reasonable price

God lo cation easy parking store is a little cluttered. Prace a general keen

I decided to have a breakfast at the range in Shrewsbury although it was cheap I felt it was poor quality therefore I thought it was not value for money. This is why I can only give it three stars sorry range

The range of crafts has diminished since they put Iceland in.Shop now needs some TLC as it is looking tired.

Lots of household things. Good parking. Friendly staff.

Plenty of variety in the main store The toilets are in a very poor state. The men’s urinals haven’t been working for at least 12 months. There is a nice cafe with a wide choice at a reasonable price. Pleasant staff in the cafe The shop has an Iceland

Average, at best. Staff are nice enough but the food was poor. Toasties were bland and the chips looked as if they’d been cooked for about 5 seconds. Won’t be returning any time soon.

Typical The Range offering - wide range of items at low prices. Plenty of free parking.

Christmas decorations 50 and 75% off. Best time to buy. Bought 14 items. Including the lamp post in pic. 0ver £200 worth for 90. Bargain.

loads to buy , something for everyone, especially at Christmas time

Good shop, nice place to visit and has a vast range of products.

Did a day course here. Place was warm, clean and presentable... I would only say that it would have been helpful to know that we needed cash for hot drinks at breaktime but this could have been the course provider's fault, also given the small fee, a float would have been helpful so change could be given. Few people carry coins nowadays.

Went to get some ribbon. Didn't have much to choose from. But have got lots of different things in the shop lots to look at

Great store. Very nice coffee shop. Friendly and helpful staff, when you could find them. So short staffed. Goods are a very reasonable price and lots of choice. Great place to shop for practically anything you didn't know you needed. Loved it.

Lots & lots of choice of everything, especially craft materials, homewares and cleaning products. Only 1 till open so was a bit of a wait to pay.

Lots of variation of stock, especially for Christmas!

Couldn't find member of staff to help with a purchase,hardly any staff around the store,fact person on till was calling for help so staff were there but not on shop floor, lost a big sale off us today il go elsewhere where you have staff willing to help! Plus toilets were stinking and dirty in fact whole store was dirty and messy looking.

Store was great, toilets not so much

Endless selection of everything. Lots of choice. GREAT

Great display of Xmas decorations and wonderful display of Christmas lights, same old problem of some items not price marked and causes queues at the checkouts

Sells just about everything. Good for an exploration of goodies.

Was able to find everything I needed

It was quite busy with Christmas shoppers. I bought 4 items, but when I got home, I decided that the curtains were not suitable. I took them back yesterday and got a full refund. Then I bought some towels. They are good quality and good value

It's got everything you need from food car accessories seasonal bits etc

Lovely large store. Found all of the craft items that I needed.

Staff and manager were rude to me and others

As always staff extremely helpful and the shop is full of all you could ever need

The Cafe has gone backwards, rapidly. What used to be a nice place to get bite to eat at a reasonable price has now become a place that I will never go to again. The dishes were not clean, the coffee cups still had marks on them from the dishwasher and the once nice scone is now a mere fraction of the the size it used to be. Overall the place felt dirty and no longer value for money.

It can be a little chaotic.. I understand it's approaching Christmas, but I couldn't understand the process. Random stacks, half full, throughout the shop, with zero thought put into it and more about warehousing in the shop floor. Displays and FSDUs without any pricing. Shelves needed some TLC, messy and very light on stock in places. I feel as though a few night shifts would have been better at launching the new Christmas range, such a large seasonal range change just makes it look cluttered and awkward to navigate. But on a positive note, I like the Range and it won't stop me shopping there.

Great store - they’ve obviously got old stock from the demise of Wilko at fantastic prices so get down there quick before they’re all sold!!

Lovely full English for 6 pounds.

Great arrangements, fast service

Ordered bacon bap, bacon very undercooked! Requested to be cooked more, lady that brought it back said in very sarcastic manner and quite loud " Is that crisped enough for you !" It was nothing about it being crisp enough ! The problem was with bacon being very under cooked. !! Now reading previous reviews seems undercooked food is a problem in this cafe .

It's a shop. It has its own cafe which is slow to be served due to the fact there's only one assistant serving, poor girl is rushed off her feet constantly. The men's toilet is always out of order. The only good things are that the staff are friendly when you get talking to them, and there is something for everyone. The moving stairs leading to the upper floor have been broken for a long time. When I visited they had a Halloween display on and on the upper floor the Christmas display was in full swing in October!!!!

Cafe Review Arrived this morning and my wife and I were surprised to see how cost effective the menu was. We ordered a breakfast and a large breakfast. When the food arrived, it was very underwhelming. The bacon was undercooked and cold upon arrival and looked to be something a surgeon would use as a skin graft. The eggs were round and you could eat them like a biscuit although appears fried they were dry, again Luke warm The black pudding had simply not seen a frying pan or a grill, again Luke warm and really small too. There was a mushroom, can't go wrong with a mushroom but they managed it lol. A small ramekin of beans, definitely heinz. The hash browns were neither hashed nor brown, again Luke warm, not at all crisp. There were two fat sausages but they were so dense it was like eating cardboard. The meal itself, I'm pretty sure, was all reheat in the microwave from frozen. Flavourless, Luke warm and depressing. Coffee was good as always. I, as a fat twenty stone bloke who never leaves food on a plate......left the food on the plate.

Plenty of choice (mainly Chinese) for craft they are good. Dogs allowed in store but not cafe. Iceland section often has unusual ice cream.

Good range of stuff cheap cafe aswell. Good prices 😁

Went in today to look for item. Asked at customer service they sent out multiple tannoys waited 20 min and no one appeared. Extremely poor service

Great store, large with a lot of different sections.

Lots of choice but was looking for a specific item. Couldn't find it as they had moved everything around since I last went. Went to ask a member of staff for help, instead of them taking us to where the item was, he just said "in the corner" and pointed to just the general area and walked off. Went back and looked afew more times but gave up in the end. When we got to the till, there was ONE girl on and the line was out the queuing area, it was VERY busy. She had to keep leaving the till to go and call for help at customer service before one more lady came to help. It was very hot and alot of the customers were complaining about how ridiculous it was, which, it was. The woman in front of us in the queue was a member of staff who hadn't started her shift yet and when it was her turn (she only had one small item), after she had paid, she stayed and was talking to the till girl for afew minutes, despite the fact that there was a massive line. Poor choice on their part. Other than that, alot of the items weren't priced on the shelf but that's the same whenever you go in. Overall will be back but definitely need more staff. It's a very large shop and having one person on the till just doesn't work.

Helpful staff & always get what I need here. Keep it up folks.

Quiet got most of what I needed ,served quick by Deb who was friendly and a credit to the company

I love shopping there quality stuff

God selection on sale but very slow on checkouts

Large store selling just about everything you need in the home. Few staff to help. Toilets average. Value for money. Parking plentiful.

Good shop for varied household and some garden items. Reasonably priced. Store let down slightly by confusing aisle system that makes getting to the checkouts a bit like a completing Ninja Warrior gameshow - don't think about nipping in for something quick, buster - you've got to go all the way round first! Otherwise, no complaints!

Brought an amazing patio corner seat and fire pit table. Got everything you need for the house and garden

Disappointing food not a crisp toastie as you would hope and the fries were soft too. Staff were nice though… quite expensive for what it was. Came in just over £22 for two toasted baguettesand two drinks But there are good deals to be had as you can see on the menu. It’s accessible for all too which is a positive it just wasn’t a good experience for me. (Apart from the nice staff!)

Looking for autumn things but have to order it online

Just went to buy garden equipment good supply of goods didn't look elsewhere

Very helpful staff, we were returning an online purchase, and the young guy went out of his way to help giving us phone numbers and Web sites to visit.

Have to be honest went here for breakfast with my cousin, price wise not too bad, bacon massively undercooked though, what's with mushroom, it looks depressed no flavour or juicy, like it got sucked dry or too long under a heat light, sorry but it's not a place I'll come back to for food but the coffee was spot on, the overall place was tidy and laid out well

What can I say its a good shop, variety of products.

Inspect carefully they items you buy from them, they sell broken items. After looking with a staff member at an item I wanted to buy we discovered that it was broken and unusable. They put the price back on right after I said I wasn't buying it.

Great bargains ,great products. Cafe upstairs to babysit the husband so he doesn't know how much I have spent. Lol!!

It is a bit difficult to find anything

Could do with alot more things being priced other than that excellent selection

Probably the scruffiest Range I've been too.

Grumpiest most ignorant young girl on the till today I've ever encountered, watched her serve two before me, including a pensioner couple, never looked at the customers once, no please, thanks, or any other conversation except "cash or card", dreadful. If you don't wanna be there, quit, and do yourself and customers a favour

Love the Range Please be aware though when buying sheets the smell is absolutely awful when opening the package We had to open the windows and spray with a freshener I expect to wash new sheets when purchased I didn't expect the smell to hit us like those did If anyone from the Range reads this please check the sheets by taking them out of the package Wont stop me going back as there is a really good range of great products

Great selection of products at very reasonable prices

Everything you could expect to find in the Range plus this store has an Iceland too.

Could not find things I wanted Did ask and said they stopped it and the place was untidy

Great choice of clothing , boots and bikes from cheap brands to high quality

Good prices for items but very messy laid out. Staff pointed me in rough direction when I needed help, would have been nice to be escorted especially as it was very quiet. Lots of products, branded and non branded, but difficult to find what you need. No A3 paper, confirmed by staff. I needed plain felt tips and whiteboard markers, took 30 minutes going around craft section 3 times before I could find what I needed. Got overcharged at checkout, had to go back into store to sort out refund. Good shop but being impatient, I wanted to get what I wanted and go in 5 minutes, but it took me 45 minutes overall. Tescos around the corner would be quicker and just as cheap for the items I needed.

The Range saved us during COVID,the only store with everything we needed for the house and garden.Its still going strong with a huge amount of choice of everything.With it's own carpark and cafe it's perfect if you're a new house owner.

Half the breakfast overcooked. Sausages were almost burnt. The bacon was very undercooked. Never been so disappointed in a breakfast. Will not be returning. Didn’t even finish what was served. Not worth the money at all.

Not very well organised. Not very helpful staff.

Had all we needed, free parking and a short walk to the main shops.

Good range of products and the cafe is surprisingly good too.

So much stuff in there I need to go back everything you could think of.

Love it here. I buy All my art materials from this place. Bit more expensive but you get what you pay for

Staff will always help , if you ask. Only 1 problem... prices. . sometimes not correct. . Not updated re- offers -last few, etc. . Online. offers not shown in shop.... Improving all of the time- at one time, not a lot of items were priced at all... To be fair, they can generally sort it out but can take longer than it should.. It's worth downloading online app. Then simple price check. Regardless, l do like to shop there and often find good things!

Clean tidy and a huge range of goods

A warehouse sized store with two levels. They have a great selection of budget friendly items including stationary, homeware, bedding, arts and craft, toys, pet accessories/food, kitchenware, frames and prints, and lights and bulbs. They usually have a good selection of seasonal items depending on the time of years ie Halloween and Christmas. The upstairs has a good cafe that has a good selection of hot and cold drinks and snacks. The store also has a frozen food section courtesy of Iceland.

Had food poisoning from eating at the cafe, (diahorrea and sickness) chicken was cold, and red. Cafe should be locked down as staff are incapable of heating food. Also food is overpriced for what it is. Chicken was grey and red, not fit for a dog to eat never mind a human. Environment Health needs to shut down this cafe ASAP.

Nice staff good range of products great prices overall..