The Purtonian Tea Room & Cafe in Falkirk

Been here many many times over tge years and always found reasonable value for money. Unfortunately the service is beyond poor and the food falls into the same catagory. On our previous visit, we waited nearly 30 mins for the plates to be cleared & nothing was forthcoming. My Son wanted dessert but i couldn't wait any longer, there was only two other tables in. At that point, I got up to settle the bill, staff crowded around a table chatting with no awareness of customers. People at the Bar were talking amongst themselves saying there was no service. On looking at the menu, you would think you are in a high end establishment, £35 for Fillet Steak and £3.95 for a sauce?? I was recently in a restaurant which is on the Michelin Guide in Queensferry and they were serving Dry Aged Steak for £34, with a sauce included. The food i received came with what looked like factory prepped Carrots and overcooked Peas. I'm sorry, but if you can't prepare your own Veg and can't cook Frozen Peas then you have no right charging the type of money they are asking for in here. Soggy Garlic bread is another example.of the quality of food on offer. Looking at other reviews, the response from the owner suggests that he has possibly got a high opinion of his establishment. That mentality was maybe justified in years gone by but you can't live on past glories. It is has been quiet on my last 2 visits and going by other reviews, the reasons why should be given some merit. It is sad to see the decline.

Christmas Lunch with colleagues. Food was ok. Nothing special. Unfortunately they didn't seem able to give everyone the same portion size for the same meals. Massive difference between plates. Disappointing.

Very good meal at reasonable price. Great service - by Anna - very friendly person. Would recommend this restaurant.

Visited here for 1st time today. 4 adults. We all had carvery & it was absolutely amazing. Brilliant food, atmosphere & value for money. Beautiful Christmas decorations 🎄😍

Just had a beautiful Christmas meal, quite possibly the best Turkey I've ever eaten, and I've had a few Turkey dinners, all the usual stuff with the lovely addition of a large yorkshire pudding, the whole thing was lush and plenty of it. Had a prawn cocktail starter and trio of puddings. Very well worth the money for 3 courses. Only one small negative, and it's minor, was our table of 9 was split into 2 separate tables instead of having us all together. I'd definitely recommend.