The Portland Bar & Grill in Northumberland

Thought we had booked a double bed. Two singles which we pushed together. But still very seperate. No king size duvet. Which was a let down.

I visited here with my lass for a quick bite to eat on a Sunday. The place is very clean and the staff are very friendly. I got the gyros for £17 which maybe a bit steep for what it is but I was hoping for something unique. My lass got the whole tail scampi and chips. Presentation of the food was nice and inviting. However…… when eating her scampi she noticed a smell of it being off and inedible, it obviously put her off getting anything else, the staff apologised and refunded us for that meal. Mine was ok, but it was abit lack lustre and was missing that Greek feel. It tasted more like a chicken wrap. Overall the staff are brilliant but the food is lacking TLC and the food needs to be checked more regularly to avoid any off food.

Visited this bar on recommendation from work colleagues. Arrived and was shown promptly to our table. Order taken by friendly and polite staff. The food was lovely and my wife loved the homemade pie. Everything was delicious and the atmosphere was great. I even pushed the boat out and had a cheese board. There was so much to take in just for one, so I had to take a doggy box. Very enjoyable experience and will certainly return.

I really enjoyed the Sunday Cavery.

Got charged £35 for two breakfasts. They charged us extra for continental even though we didn't ask for it or ate any of it. We wouldn't have been too bothered if the hot breakfast was actually hot. It was all cold. There carvery is decent but the breakfast is terrible.

Went for the all you can eat breakfast and it was amazing. The staff go out the way to help you.

We stayed for 2 nights using 3 rooms altogether They were all lovely decorated, warm and cosy. Each room was decorated with a different theme. All very clean and tidy The breakfast was continental as we stayed during the week but it was perfect with lots of choice The food in the restaurant was great. All the staff were lovely and very friendly Could not fault anything and would highly recommend We will stay there again when visiting Ashington again

Very friendly staff, Sunday Carvery was very tasty and great value for money, will be back again.

Had a recent stay at the Portland Lodge in Ashington, Northumberland, and I have to say I was absolutely staggered at the all-around quality of the hotel. The room was secure and impeccably equipped and maintained throughout the stay by the fabulous room team. The staff in the bar and restaurant (always dressed cleanly and smartly in their Portland uniforms) were as caring about the level of service they provided and as professional as any you would find in a major hotel chain. And the food, well, what can I say. It's absolutely amazing, springs to mind. The menu offers a variety of themes, ranging from Mexican, to authentic woodfired pizzas, to home cooked, fresh "Pie of the Day", to bespoke, Portland designed delicacies such as Balmoral Chicken, as well as personal favourites of mine, deep fried lasagne and home made yorkshire pudding filled with luscious, generous beef filling. The creativity and care applied to the cooking are abundantly evident and, more importantly, consistent. Serving sizes were incredibly good, too. The chefs and their team should be very proud. The brilliantly designed beer garden is nothing short of stunningly vibrant on a sunny day. It is like sitting in somewhere in the Mediterranean, with a selection of beverages, alcoholic and non alcoholic, to match. It was incredible and uplifting to experience a hotel, bar, and restaurant demonstrating such consummate ease with itself and quality in Ashington Northumberland. It was so impressive in its all-around offering that I rarely felt the need to leave the hotel. It is little wonder that people travel long distances to enjoy the Portland Lodge and its sister offering in Ashington, the FoxCover Ashington, or that hotel guests return again and again for both business and pleasure once they have visited. The Portland Lodge and FoxCover Ashington additionally provide an ideally situated gateway to explore the beautiful scenery and sites of Northumberland easily. At a time when many hotels do "just enough" to justify their cost, the Portland Lodge simply goes way and beyond as a matter of course.  Its highly unique, highest quality offering is a credit to its management, it's staff and the region as a whole, placing it seamlessly on a par with other comparable offerings anywhere nationally. This praise comes without exaggeration from a former London lawyer who has travelled widely both nationally and internationally. Try the Portland Lodge and Foxcover Ashington out for yourself, whether for business or pleasure, and I predict you that you will not be disappointed! 💯 👍👏👌

Hotel is very good Our room was perfect and the meal we enjoyed in the restaurant was top quality.

We stayed in the lodge part of the hotel. Staff were very friendly. They were also very apologetic for the incident that happened on the last night we stayed, where the fire alarm in the lodge part of the hotel was triggered about 1 in the morning. The evening meals in the bar were delicious. Good location for access to the main roads. Overall, it was a good experience. Would stay again.

I went for a meal with 3 others for my birthday, the food was lovely and was served by a lovely young lady who was very good keeping our glasses full and even put a candle in my Eton mess while singing happy birthday.

What a great place. We were warmly welcomed by an Egyptian staff member in the great bar/restaurant who recommended the beach and served us. There is great food, live music and everything is clean and very inviting. We can only recommend this place and would like to once again particularly emphasize the Egyptian staff who created a great atmosphere for us here. What a great place. We were warmly welcomed by an Egyptian staff member in the great bar/restaurant who recommended the beach and served us. There is great food, live music and everything is clean and very welcoming. We can only recommend this place and would like to emphasize once again the Egyptian employee who created a great atmosphere for us here.

Visited here with a group of friends on a weekday night. Food was beautiful. I had prawn and scallop ravioli and it tasted amazing. Everyone else also enjoyed their good. Big portions and high quality. Will definitely return.

Another lovely stay at the Portland, staff are all lovely and polite and go above and beyond nothing is ever to much trouble for them. Our room was lovely clean and tidy and all our beds were made up even though we were a very last minute booking. The food was lovely and lots to choose from on the menu. We will be back.

A visit with friends that was selected by one of the group who had pleasant lunch time meals at the Portland in the past. Our mistake was to book a table for 5-30pm ! ( not lunch) ! The welcome was great, the service from Ray was exceptional, unfortunately the meal whilst pleasant, did not match up to the meals that our friend and “ recommender “ had previously enjoyed at lunch time servings! What a shame and at nearly £70 for 4 average meals, I don’t think that it will figure in our plans for future meals together?

Had a lovely carvery really nice

Great food and service, highly recommended

Fab food and fab service once again!

£10!!!! For overnight parking Bed was awful Scored this on my list

My partner and I stayed at the portland for 1 night on Saturday the 1st of June. Firstly when we looked at a booking the booking on another site the room price was lower than the hotel price. The booking site said the hotel could offer a discounted price. We thought okay let's give the portandhotel a phone. We spoke to a male who said that it was only the hotel manager that could give the discounted price to call back. Which we did well what can I say this turned out to be a right fiasco and ended up not booking direct with the hotel. The manager thought he was giving us a great deal by throwing in breakfast and parking bringing the price to £150 for a one night stay. We declined the offer and eventually found another booking site for the same room for £99 for night no breakfast but we did pay the £10 for parking. The parking isn't great at this hotel and is at the back. patrons using the bar and restaurant use it as well. The car park was virtually full when we got there. I would wait until you arrive before paying for parking. Now to the room it was okay but I wouldnt exactly say it was a superior room. Kingsize bed was two single beds pushed together and we could feel the split through the protective mattress and bottom sheet. The pillows we had were terrible and need replaced. The mirror is right next to the tv above the kettle and coffee machine and looks totally out of place. Only an observation but I feel that the mirror could be positioned in another part of the room. Now to the tea and coffee facilities there was only two coffee pods at the coffee machine more of these I feel could have been provided. There is a fridge for your own use all be it emptying again I feel that maybe some bottled water could have been provided. We didn't sample the food so can't leave a review on the restaurant. A pleasant stay would I stay here again possibly. Do I think its value for money at £150 with extras for one night absolutely not. I think for what we paid for one night was the right price for this room

Called in for lunch with my Mum and her BFF (both aged 89), so just wanted somewhere local with a car park not too far from the entrance. We were made very welcome and served drinks by Barry who was great; his menu knowledge was extensive and steered us towards lighter food items. Although I’m a Northumberland Arms, Felton ‘diehard’ the home cooked food here was very very good; plenty variety, nicely presented, very reasonable and most importantly tasted great. The interior is warm and inviting. No room for dessert but we will return. Thank you.

Booked through Expedia. When we arrived to book in, we were told parking would be £10 per night and £15 per person for breakfast. The GM said Expedia should have informed us. He said we could just pay for 2 nights parking, and on the day we left I went over to pay on the Sunday,only to be told he had already taken it of my card. I looked into the info from Exepida and it did mention a parking charge. There is no were on the Portland Web site about parking charges or paying £15 for a breakfast. I had initially booked for 2 night through Expedia. We decided to add another night so phoned the hotel. When I went to pay, I got the 2 night for £90 and paid £100 for the 3rd night as I went direct to the hotel. On the Friday afternoon whilst looking out our room window, I witnessed an exchange of money for drugs in the car park. The GM kept addressing me as Mr Tom. The room was nice. The staff pleasant. However we will not be going back.

This is for Hannah in the Spa, I have been twice and cannot fault the service she gave, excellent, informative, friendly, first class. Hannah has advised me, given me after care advice, she is brilliant. My nails have suffered over the last few.months and I have struggled to get them back to the way they were, Hannah advised me in the first visit and rebooked me to get them gelled, she has done a brilliant job. Thank you Hannah I will definitely see you soon

A very dissapointing experience and misleading hotel information. No room service and only Italian pizza and pasta available at 6pm when I arrived. The room was rundown, curtain poles damaged and loose. 1 pillow was stained all over and disgusting. Another had a smoking burn hole. There was faint black stains on the sheet and other pillows. The toilet position in the bathroom was far to close to the wall and the radiator was in the way. The door rattled and banged everything someone walked past. The upgraded king-size bed was to singles pushed together with a king-size mattress but one of the beds was inadequate support. After a long drive and not knowing the area I stayed but £125 room was shockingly over priced. You don't always get what you pay for.

We visited the the Portland for the Sunday carvery and it was delicious. I went for a medium and honestly a small would have done! Massive and I mean massive portions of meat and a decent variety of veg to pick from. We ended up with some foil to wrap the meat up in and take home! Cant comment on the rooms as we didn’t stay over night.

Absolutely fantastic place to stay, food is excellent and the staff are very friendly and professional.

This was our second visit to the Portland and again we were not disappointed. The service was good and the rooms large and well decorated. Our shower room was huge. We ate in the hotel both nights and the menu is varied to suit every taste and the meals are plentiful and very nice. Breakfast was buffet still but plenty to eat. It is also in a good location to visit Northumberland to the north and south. We will be back.

Just had a Sunday carvery at portland ashington and I must admit it's the first time I've actually left some meat for the dog . Portions of meat were thick not like some well known eateries. The decor is very pleasant and had 2 wonderful pints of John smiths definitely go again.

1 night stay was very enjoyable with friendly staff making us very welcome.

Just like to say a big thank you to all the staff and management at the Portland John, khaleef who could not do enough for us as it was our wedding anniversary and birthdays everything was fantastic the food was excellent good portions , the staff were very good polite friendly nothing was a problem, rooms were very comfortable and all you needed for your stay,will definatly return

Staff and bar/restaurant food excellent. Rooms spacious and very clean. Value for money.

Go here often ... Food is top quality and the staff are as well. All lovely people. I'd recommend it to anyone as a Must Visit!

Nothing positive to say appart from the relief of leaving could write a book on the negatives

Love the Portland. Spacious hotel with very nice rooms. Details as a coffemachine in the room, very nice shower, great food and environment. All staff make efforts for the customers. Great place

Fab Sunday carvery. No complaints

Another great stay at The Portland. Amazing huge room and very well looked after by Khalifa and the team. We booked a bottomless brunch for 11 and it was great, the drinks didn’t stop flowing!

Thank you so very much for allowing my family and I to stay at your fantastic hotel. Right from check in we were treated like royalty and our requests were never a problem. You all went above and beyond in your hospitality. A big shout out to Kahlyfa & Tracey for your welcoming and friendliness. The rooms were perfect and had everything we needed and your restaurant was A**+ the food was absolutely delicious. We hope to stay with you again very soon . Thank you again for your hospitality, it will never be forgotten. Linsey & family xx

Went to visit our son and stayed here overnight. We’ve never travelled North before so had no idea what to expect or what hotel would be like. Arrived in the afternoon after an 8 hour drive and the check in was quick and extremely efficient. We were shown to our room by the manager who was very helpful and explained about the hotel. Our room was clean and well equipped. We had dinner in the dining room, the waiter was fabulous, super efficient and helpful. We had the moules which were delicious, the steak which received high praise and carbonara which was freshly made and faultless. After a comfortable nights sleep, we had breakfast in the dining room. The breakfast choice was amazing, with fresh fruit, yogurt, pastries and cereals and cooked breakfast along with a selection of menu options such as smashed advacado on toast and eggs Benedict. We settled for the cooked breakfast which was amazing and we had no complaints. The breakfast waitress, explained the breakfast choices and where everything was. We could not have wanted anything else, there was plenty of choice. At lunchtime we were joined by our son and his family and we had a carvery lunch which, following our previous meals did not disappoint. The meal was delicious and there was a selection of meats and fresh vegetables with the biggest Yorkshire pudding I’ve ever seen! For location, service and price, I do not think you could do better than staying here. The staff were amazing and quite frankly, made you feel so welcome, you didn’t wish to dine anywhere else.

Had a great nights stay. The room was very comfortable and modern. Nice comfy bed. Nice and friendly staff who couldn’t do enough for you

Brilliant hotel, friendliest staff I’ve ever seen in a hotel, absolute credit to Khalifa the manager. He was fantastic with us all. Highly recommended. Keep up the good work guys 👍

Very friendly staff, delicious food, nice atmosphere. And dog friendly!

This is one of our favourite hosteleries for our weekly Friday lunchtime meals out in retirement. I must admit that this is in a large part due to to it serving the tastiest and best value fillet steak around, served as a Wellington, with a selection of sides included, including truffle mash (though sides are extra with other mains). Oh, and also as, though it has no real ale on hand pulls, it does a nice pint of keg Neck Oil India Pale Ale, though it is 50% overpriced at £6, as opposed to £4 elsewhere. The menu features a good range of lunch time fayre, including, as starters, a cracking prawn cocktail (though the latest version is not as good as the one before, which had a little caviar on top), haggis bon bons, Thai fish cakes, black pudding and poached egg, seafood scotch egg and garlic and rosemary Camembert. As well as the fillet, mains include Salmon Wellington, Sea Bass, curry, lasagne, corned beef pie, a massive plate of mussels and various chicken recipies, one of which my wife had. Overall then, a good value, quality, pub eatery, though be warned that it can get a tad busy and thus noisy on Friday afternoons.

12 of our family went out for my mams 70th at portland ...to be honest everything was amazing from the staff, good food too apart from one thing ...little italian fella at end taking plates away when some people havent finished there meals ...he probs didnt realise but my wife told him not to take them away and he still did it lol ...just let people finish there meals and chill 😎 ..but overall well done to the staff at portland

First time at the Portland Hotel in the past 35 years.I used to live in Ashington back then What a lovely job they have done to this hotel we stayed overnight in a studio room in the main building. Very nice clean and lovely refurbished room. Breakfast in the morning lovely We were greeted on arrival by the manager Khalif he couldn’t do enough for us in fact all the staff were excellent. We could not fault this Hotel at all and very good value for money. I have given this hotel 5 star

Very friendly staff quick book in procedure. Room very clean except for shower screen which was mouldy at the bottom. Good dose of bleach required! Breakfast rules need to be explained clearly to avoid paying £30 for 2 bowls of porridge! Food was good Would visit again

Went for lunch, quite expensive and meh quality... Whilst the main lunchtime specials weren't too badly priced (£7.50), the quality could be better (chicken with the flatbread was definitely prepackaged/supermarket meat and quite watery). My lasagna was ok, sauce tasted like it came from a jar though. No rose wine and their blush wine was not great especially at £7 a glass. My pint was £6. Chips (£4) were ok, I could tell their oil needed changed though. Cheesecake was the highlight although I was overcharged on the bill for it. At just under £60 for a lunch and 4 drinks, we'll not be back soon (and probably go to a nearby alternative which is both better value and quality).

Stayed for one night payed for a deluxe double room with extra large bed and it was disgusting the roo. Had mould and the bathroom radiator was covered in rust also bed was 2 singles put together with 2 single mattresses was verry uncomfortable also after booking online and paying upfront on arrival the man asked me for £200 cash deposit when this was not stated when I booked and payed for the room online and nobody else was paying this deposit buy I had to was a joke would never stay here again

I went with friends for Drinks and food for my birthday, l could not fault anything we had a fantastic meal and cocktails, Very friendly atmosphere and beautiful food. Staff and management wonderful Could not do enough for us Will return want to try the pizzas

Upon arrival charged £10 to park hmm not a great start then £30 for two breakfasts more of that later check in was excellent and very professional taken to room in lodge and the chap bless him ordered a taxi for us room was fine few gripes but nothing untoward we ate that afternoon food was very good bar staff were excellent following morning it all went downhill woman who greeted us and I use the term greet very loosely was very rude didn't believe we had preordered our breakfasts went to check charming ! once she realised we weren't lying we perused the continental selection tinned fruit salad really! I was then notified that there was no smoked salmon so requested the kippers surprise surprise no kippers I paid £15 for a crossaint coffee and a yoghurt ! would we stay here again initially yes but the breakfast scenario was disappointing

Stayed here for work. Large car park okay for parking work vans. Although there is a £10 parking charge. Hotel room was modern and clean, even came with a Fridge! Staff wad friendly and helpful. The evening meals was amazing very tasty and reasonably priced. Will 100% stay here again if I'm working in the area

Stayed here afew times now always lovely.. staff lovely friendly and welcoming.. rooms a nice size and spotlessly clean .. tv also a big plus with YouTube music channels and Netflix.. food is outstanding and the breakfast is lovely.. 10/10

Lovely friendly pub with delicious food

Tandoori Chicken flatbread…Amazing! Specially enjoying it in the sun! #Beergarden

Great place to stay in the area, helpful staff, reasonable price, clean and tidy place.

Our 1 night stay was very enjoyable. Bedrooms were very clean, comfortable and well equipped. Breakfast provided lots of options and was well presented. Best of all was the excellent service provided by all the staff who went out of their way to be helpful especially when our wide awake toddler needed to be brought downstairs very early in the morning!

Let's start with the bad points. When I arrived they tried to charge me 10 pounds to park? Excuse me I'm a paying guest? This made me very angry. In my opinion this may be so they can present a lower price but then you arrive and they think you will begrudgingly accept this shake down. Sorry I'm not accepting that so I parked for free 30 foot from the carpark in the street. The room was fine but I was so angry this ruined my stay so I have to be honest I would never come back. Pro tip: Treat customers nicely and they will return and recommend a place.

We've visited 3 times this month already. Each time we've ordered off the smaller lunch time menu. We've had various sandwiches and small meals. Highly recommend the fish finger sarnie, the ham one and the New York pastrami one. All have been great. All very filling. Service has been great each time. Out door seating in the garden was great, when it's sunny. All reasonably priced. Staff are excellent. Cant recommend highly enough

Our one night stay was a positive experience from start to finish. Check in staff was very good. Room was spotless, large & comfortable. Refrigerator was a plus as was the king-sized bed. Friendly & helpful check out staff. Offered us tea, shared travel suggestions, a very positive visit. Highly recommend.

Ordered 2 prawn with Marie sauce sandwiches. I with chunky chips and 1 with soup. The sandwiches were disgusting. They had included avocado which was soft sour and brownish One of the sandwich bread slices was the end cut, stale and half the size of the other slice. There was no mention of avocado on the menu so it was just as well we had no allergies. This is the worst meal I've been served at the Portland and couldn't eat it, I have organised many group bookings. Will think twice of visiting again. They apologised asked what do we do from here and we said we didn't want any more food. From that moment we were left sitting unattended and we received no further recognition so we left.

Upon arriving I was greeted by a chap named ED. He was very warm and welcome and made me feel like i was part of his family. He even gave me a complentry upgraded room which was stunning in all ways possible! I can say the whole vibe of this place is pretty amsome. Nice staff quality food and just a place where you wouldn't want to leave. So much to comment and say about the hidden Jems about this place give it a try people and I will be spreading the word! Overall a 10/10 for me and Khalifa the manager is a top guy aswell very polite and friendly 👌 I will be returning with my family this is for sure Awesome guys and thanks you for you hospitality Adam.

Rrom has everything you need.. an xlarge bed, plus a little fridge which is a great added extra Everything was spotlessly clean... Admittedly was worried being a pub it may be noisy but not at all as the rooms are in a separate building at the back of the pub which is very modern so there was no issues at all Beakfast was perfectly cooked, and there was lots of it too, plus there is croissants, toast, cereals, yogurts etc and lovely Italian coffee too help yourself too. Staff are excellent nothing is too much trouble Yes i would definitely recommend

Food was lovely, the staff & service is excellent.

Went for Sunday lunch.. the food was lovely. The atmosphere is good 👍

The room itself was decent Well equipped. Bed wasn't particularly comfy but it was passable. Parking £10 a bit of a shock and at £15 each for breakfast, we gave it a miss. The main issue is the level of noise in the lodge. I could hear every conversation from the room next to us, even low level chat. I think the TVs must all be fixed to the wall headboard side of the next rooms as the TV noise behind our heads was very intrusive. Someone was snoring like a bear. It happens, however there must be zero sound proofing as we had to use ear plugs through the night! Sorry, hate to give a bad review, however I can't recommend at all.

Had lunch with my niece I am visiting family and have to say the service was excellent the man who served us was so professional and smart ! Such a lovely man The food was delicious

Unable to comment on rooms as we only visited for food. Food was superb, a little pricey for Ashington but that was definitely reflected in the quality of the food which was excellent. Very good staff too. Friendly and helpful.

Only stayed for one night as going to a party in locally, asked if we could book in a little early this was not a problem. Every member of staff we spoke to was welcoming and friendly, had our lunch in the bar absolutely fantastic at a good price. Room was first class and breakfast superb, would recommend whole heartedly. Even booked a taxi for us.

really nice hotel and a very warm welcome. superior bedroom was really good as was the breakfast. great location for starting Northumbrian coastline.

Wonderful stay in a large, modern, comfortable room. I was greeted on arrival by Khalifa and he, and his whole team, could not have been more friendly and helpful. The food in the bar was really delicious and I had a great nights sleep. I was only in the area to collect a puppy but if I ever had to stay in the area again, I would definitely stay here! Thank you all for a wonderful stay!

Pricey breakfast..but was definitely worth it

Allow us to introduce you to The Portland, a culinary gem that promises an extraordinary dining experience. This isn't just a restaurant; it's a haven of culinary delight that caters to your senses and leaves a lasting impression. At The Portland, you'll find an ambiance that's both inviting and charming. The restaurant's design and atmosphere create a comfortable space where you can truly savor the experience of dining out. The heart of The Portland lies in its cuisine. Every dish is a masterpiece, carefully crafted to highlight flavors, textures, and culinary artistry. The menu is a reflection of the restaurant's commitment to quality and creativity, showcasing a range of options that cater to various preferences. What sets The Portland apart is its dedication to excellence. The chefs' attention to detail and passion for their craft shine through in every plate. Whether you're indulging in a classic favorite or trying something new, you can expect a symphony of flavors that will delight your taste buds. The service at The Portland is exceptional. The staff members are attentive and knowledgeable, ensuring that your dining experience is smooth and enjoyable. Their professionalism adds to the overall ambiance, making you feel welcomed and well taken care of. In conclusion, The Portland isn't just a restaurant; it's a culinary haven that promises an unforgettable experience. The delicious cuisine, commitment to excellence, outstanding service, and inviting atmosphere make it a standout dining destination. Whether you're seeking a memorable date night or simply a remarkable meal, The Portland delivers an experience that's sure to impress. Prepare to be delighted by the culinary magic that awaits you within its doors.

Stayed here for 2 nights. Room was spotless and comfortable. Very good meal on first night, although rather large portions. Very friendly staff. Quiet hotel. Like other reviews we thought the £10 parking charge per night was a bit expensive. Would stay again. Thank you

My stay was superb. The Room has beautiful, spacious and clean. The staff were incredible and the food was great value for money. Everyone went above and beyond to ensure my trip was lovely. Special shout out to the Spa staff, left with an amazing set of nails and the best Swedish massage. Would love to go again

Robbed me of £250 because I cancelled within one hour of booking due to ridiculous fees for pets and parking be careful when you book here or through booking dot com he has a nasty attitude and dosent like pets even though it says pet friendly

I recently had the pleasure of staying at "The Portland" hotel, and I must say, it was an absolute delight from start to finish. This outstanding hotel exceeded all my expectations, and much of the credit for the outstanding experience goes to the hotel's owner, John, and the Front of House Manager, Khalifa. Throughout my stay, John's personal touch was evident in every detail. He took the time to greet guests personally, engaging in friendly conversations and making sure their needs were met. It was evident that he takes immense pride in The Portland, and his dedication to creating a memorable experience for his guests truly sets this hotel apart. Khalifa's passion for hospitality was unmistakable, and he took customer service to a whole new level. From the moment I stepped foot in the lobby until the day of my departure, he was there to attend to every need with a smile. His attention to detail was impeccable, and he seemed to anticipate my needs before I even realized them myself. The amenities at The Portland were also outstanding. The rooms were spacious, elegantly designed, and immaculately clean. The bed was incredibly comfortable, guaranteeing a restful night's sleep after exploring the city. The hotel's restaurant offered a delightful culinary experience, and the attention to detail in every dish was apparent. In conclusion, I cannot recommend The Portland enough to anyone seeking an exceptional hotel experience. John's dedication to his establishment and Khalifa's impeccable hospitality make this hotel a true haven for travelers. If you're looking for a place where you're not just another guest but a cherished part of the family, The Portland is the place to be. I eagerly look forward to my next stay at this extraordinary hotel.

Ideal location for a family visit in the area. Room could not be faulted, spacious, clean and facilities even included a compact fridge. Food was freshly cooked, particularly the breakfast which was a great start to the day. The staff were all extremely friendly and helpful throughout our visit.

A good size carpark around a few spaces at the front , not to sure as why you have to pay a tenner for private hotel carpark? Warm reception from receptionist ,all info giving . Shown to the room which were up the stairs . Room was very spacious and luxurious as was the bathroom Bed was super comfortable Shower was hot and powerful WiFi was excellent Evening meal was good plenty of choice on the menu and excellent value. Breakfast not included but could add on if wanted Close to lots of walks and running locations Would stay again and recommend 👌

I stayed a Saturday night in July with my 87 year old dad in a twin room (room 1). . I had contacted them in advance as I needed a downstairs room and the communication was excellent and they were very helpful. Upon arrival I was met at the car park outside the room and shown to the room. The room was very clean and had tea and coffee too. I had read a few bad reviews about car parking costing £10 but I thought that was fair. We did not eat there at night but did have breakfast. We were there at 8am . The lady running the service was very polite and explained everything. My dad had kippers which were cooked fresh and he said we're delicious. There is a great selection of hot and continental food. I had some cooked food and my only criticism was that the bacon was over cooked and hard. Beds were comfy and room spotlessly clean. Checkout was easy as I had paid in advance. Along from the hotel is a small convenience store and a fish and chip shop. We had a great stay

Recommended by Corie your receptionist to pay £10 to use your carpark because its a really rough area. £15 for breakfast….?? Zebra crossing flashing lights all night.. The noise from the pub below was horrendous Description in two words. DONT GO.

Room was lovely and clean and despite being close to the outside bar area it was surprisingly quiet. Would recommend it for a central base whilst exploring the beautiful Northumberland.

Noooo. It was horrible. Much to noise from the bar area the zebra crossing is outside so you get flashing lights all night. Ten quid for the car park because the receptionist Corrie said “ this is a really rough area we can guarantee your car will not get broken into…

Crackin menu food fantastic and really pleasant service highly recommend

Staff were lovely and welcoming from reception to bar, restaurant and then breakfast. Echoing everyone else, wasn’t expecting the £10 car parking charge but otherwise, happy with everything for the price paid!

Lovely hotel, nice comfortable room and great staff. The overnight on site parking charge of £10 did seem a little cheeky though.

Amazed how helpful and friendly were all staff in the hotel. The food in the restaurant was fantastic. Downside is you have to pay for parking despite being a guest in the hotel.

The staff here are always so welcoming. The manager is the most helpful, friendly man ever. Love going here.

Had a lovely time at the Portland celebrating my daughters birthday and the staff couldn't do enough for us,great with the kids and made my daughters day by making her a mocktails, very friendly staff and the food was gorgeous, plenty of choice,well catered for .Would definitely recommend and will be back . Thank you for making it a special day for me and my family

I recently stayed here on a business trip for two nights, first the good points- The hotel was very clean and comfy and the rooms were a good size and modern, although I could t connect to their wifi and my phone signal was poor when inside the hotel. Now for the mot so good points - it wasn’t the cheapest hotel to start with @ £176 without breakfast however it looked nice. I arrived early (8:45am) on the day I was checking in as I had an early meeting, only to be told as I was early there would be an additional charge of £20 as check in time was 3pm. Next I was told I had to pay £10 per day to park my car in their car park which not knowing the area I had to do ( did find out later that there is plenty of free parking on the streets) . I decided to buy breakfast on my arrival as had been travelling since 5am, only to be shocked that a full English and a coffee were £13. To summarise, my stay was comfortable but the total cost for two nights including the breakfast I bought was £230 which is outrageous and therefore I wouldn’t stay again

Lived up to all expectations as listed, staff were very friendly and helpful. Nothing negative at all!

We werden heel Vriendelijk ontvangen, kamer is wat te warm, het avond eten was ook erg lekker en heb lekker geslapen..

Went for a meal with my family ,few different meals ordered and everything was delicious . Will definitely be back .thank you 😀

I have stayed here numerous times with work. I cannot praise this place more... every member of staff and managent go above and beyond to make stays the best they can be. The care, compassion and commitment goes beyond expectations!. The facilities and rooms are perfect and the food is superb. I cannot seriously fault any part of my stays

East to get to from Newcastle and very affordable with friendly service, easy parking, clean room, and good breakfast!

Stayed for 1 night for work,stunning room,brilliant staff friendly helpfull,very nice bear garden/pub very clean,only down side was the £10 per night parking

Hotel was great and the staff were absolutely fantastic! A very friendly, professional welcome from Kalifa, followed by top notch service throughout our stay. Only negative for me was that the car park was not included in the price of the stay, but otherwise, an enjoyable couple of days.

Amazing place and ticks all the boxes. The staff are helpful and accommodating, the facility is spotless and the service brilliant. Many thanks indeed, I will be back

A group of us arrived after 10:30 and paid £10 each for the buffet breakfast, we were lucky if we managed to get 1/2 plate each of cremated black pudding and anaemic bacon. Complained numerous times that there was no food for us to chose from, staff then told us the buffet closed at 11:00 anyway and that there would be no more food made available. No apology offered, terrible food, even worse service from the most expensive bar in Ashington.

First time staying here , we were attending a wedding in the area . Everything was wonderful from the food we ate , the room , the hard working staff , everyone was friendly and professional , we will definitely return when we can .

Beautiful food. Great hospitality. And gorgeous beer garden. Sunday carvery was lush. Vegetarian options. Best veggie gravy