The Pooley Bridge Inn in Eden

Looks like a pub but you get pounced upon as soon as you open the door which was a bit startling. The guy said hi then just waited for us to say what we were doing - it was strange! Anyway my husband and myself were shown to a table and told it was, "strictly table service", then almost imediately the same guy moans to us about the waiter (giving his name to us,) it seems he had an issue with the waiter. The guy from the door then took our food order. The menu had a vegan section as well as vegan available labelled options. We both chose tomato soup with bread and specfically emphasized for it to be vegan (as shown to be available on the menu) and also at the same time asked for the Nachos to share, as we had spotted them in the vegan section. Whilst waiting for the food we overheard a customer arrive and tell the guy that they had a nut allergy his responce I quote was, "that should be o.k we don't usually have nuts in the kitchen." He didn't sound like he was taking it seriously enough and I would have walked out if I had an allergy. When our soup arrived it had dairy butter on the plate. The waiter was super apologetic. This made me question the cheese on the nachos and the waiter agreed that it didn't look like vegan cheese so he took it back and returned with a plate of nachos which had very different and non-melting vegan cheese- again he was very apologetic and sent apologies from the chef. However the guy from the door approached me whilst my husband was in the toilet to say that I had only asked for vegan soup not vegan nachos. I had been polite and accepting of the error but he wanted to make out that we were to blame. Who would emphasize the importance of one vegan option and then be o.k to accompany it with a non-vegan option. It was uo to him to check, if in doubt. We were then charged a pound more for the nachos at the rate that they appeared confusingly with the same name in the non-vegan section of the menu. We suspect the sour cream only appearing in the non-vegan section of the menu but on our food had dairy in it. We paid, we left, we won't be back. Our sympathy to all those who have to work with the front of house guy. I would run a mile if you have allergies, intolerances, vegan, vegetarian or just want to feel welcome.

Terrible service very slow. Staff were talking with each other rather than making sure customers were OK. It took an hour before they took our order. Won't be back!!!!

Wow, what an amazing weekend! We love pooley bridge and my wife has always wanted to stay here in the "room with the wagon wheel on the balcony". So we booked it!! Room was beautiful and VERY comfortable!! Food was delicious, but above all else, the staff were amazing! We were so looked after! Especially on Saturday night with the live music!! Can't thank everyone enough! Will definitely be back!!!

Food was shocking. Dirty fries at £10, frozen chips with a sprinkle of cheese and squirt of bbq sauce, seriously. Ordered a chicken burger without gerken, got gerken with it and chips were luke warm to say the least. Gave it 2 as burger was nice after I took off the gerken.

Lovely hotel nice location staff were very friendly and helpful . The rooms were pet friendly which was great for us. Food was good

One of my very favourite pubs, the Pooley Bridge has such a great atmosphere, delicious food and very friendly and helpful team of staff who work very hard to run it like a well oiled machine even on Saturday night when the place is rockin with live music. In Winter the log burning stoves are so cozy and so inviting. A real north lakes gem. I would highly recommend you pop in if you are in the area.

The Pooley Bridge inn is a gem in this vibrant village. We decided to go last minute and got the last room available which was room 10 on the top floor. It was small and compact with a shower room and a safe. Everything was spotless and the room was serviced every day. Although there isn’t a fridge in the room there is a fridge on the floor below where fresh milk is provided daily. From the moment we arrived the staff were friendly and efficient and nothing was too much trouble. We had breakfast there and also chose to eat there every night, the menu is varied and the food was excellent. Pooley Bridge itself was very busy, with mainly families, and we’ve never seen as many dogs! Families coming in to eat combined with the dogs resulted in a busy and energetic atmosphere which for us was great, but don’t go if you want somewhere quiet and relaxing! We sat in awe of the inn’s staff who were so busy but were never fazed by the constant flow of customers.

Brilliant busy pub with huge front beer garden. We didn’t eat here although the food looked good. Some good beers on draft & I was drinking the excellent’Dizzy Blonde’

Very busy Saturday evening, lots of people who had not booked turned away or offered outside seating. Food was great, as was the service. Cumbrian beer was great too!

Booked a table for 8 on a Monday evening whilst on a camping trip with the girls. We had a great evening. Food was lovely, I had the pie, was very tasty. One of our group had numerous allergies and she was very impressed with how it was dealt with. Service was top notch from every member of the team. By far the best pub in Pooley. See you next year.

This place never disappoints. Really busy with a great atmosphere. Staff are excellent and very attentive. Sunday roast is of such a high quality. I make a point of visiting now every time I'm in the Lake District.

Lots of staff, but not attentive in the slightest, asked for more drinks they didn’t arrive, lamb was served cold, failed to clear plates until asked to, menus were dirty and greasy to touch, food waste under the table when we were seated. Lots of staff keeping busy but not looking after customers, very poor quality and service, we will not return and there are plenty of other nicer pubs that we have not had this with in the village. Very dissatisfied and disappointed.

A great lunch with good food and fantastic staff on two occasions in a week and we will be back again during our month in theLakes. Everyone’s food was great and each member of the staff team was genuine and helpful. Thoroughly recommend you make a visit.

Great atmosphere, table service so you're not back and forth to the bar, excellent food and service, really dog friendly, the place was immaculate...

Have been to this location a number of times now, and one thing sticks in mind. Whilst the service is good ( lots of staff) , they are totally focussed on getting you in , fed and then out to free up the seats. This is a high foot fall establishment, and it goes to say that the quality of the food can suffer. I ordered a steak and upgraded to the surf and turf option ( the addition of some king prawns ). When the food came out, the prawns were cold and a couple of them we grey ( as in uncooked ). I sent the meal back and it was replaced quickly. When the waitress brought the replacment out , she told me the chef said "if he cooked the prawns any more , they would be crisped ". Aside from the fact that previously there were 5 prawns and this time there were only 3....they were still cold ....so the chef was talking rubbish. ( or was just rubbish at his job ) . The steak was cooked as requested ( medium rare ), but was not of good quality and was very tough. I left most of it ....Pretty bad for a £30 meal option ... That aside, the other food the family had was ok....standard fish and chips, two vegan options and kids chicken nuggets .. I guess the advice is....stick with the main stream pub food...and dont order steaks etc.

Great food and great service from a friendly staff team. This is our favourite place for Sunday lunch. Looking forward to regular visits over caravan season.

Brilliant pub with rooms to stay over, gets busy but its a great atmosphere when it is filled to the rafters with people but you never have to wait long for service. We stayed over for a night and the breakfast was incredible and staff extremely attentive. Nothing to fault and you will not be disapointed if you visit.

The last time I was here was October 2023 and when I walked in the head barman recognized me and even remembered were I Sat. So last night was Awesome food I had steak pie with veg which was very tasty the Mrs had fish n chips and words to describe her fish are WOW I have never seen a fish so large it must have been 13inch long and 4 inch wide with chunky fish flakes from one end to another so much she couldn't finish it. The noise level yes energetic this was because of the ambiance brought by the never stay still staff keeping everything running smoothly and more importantly keeping a large customer base happy. So well done everyone. If you're reading this and looking at visiting you must book a table otherwise they will try to accommodate but not may be possible. Many thanks Paul and Emma

We pre-booked a table for 2 on Saturday 17th March 24. When we arrived Carl the waiter offered us a table for 6 on bar stools next to the main door! 🌬️ We declined this table and given 2 other options 1/ Outside seating Area 🥶 2/ Another table for 6 under a bar wide screen tv 📢 So thanks to Carl's inefficiency to find a table for 2/4 we left the Pooley Bridge inn (thankfully) and attended the Crown Inn for our evening meal which we really enjoyed, the staff, service, and meal was 1st class. Well done Carl thanks for the recommendation

We’ve been to the Pooley Bridge Inn a few times for lunch and always found the food excellent! However, on this occasion it was a let down. I had Beer Battered Fish and Chips, the chips were overcooked and just warm and the fish had a strange taste to it! I wouldn’t say it was an awful experience, the staff were really friendly, as always, and it has a lovely atmosphere, but the food was a let down for me!

This is a charming pub set in the even more charming village of Pooley Bridge. The food is delicious and the service is friendly and efficient. There is free parking on site. It’s also dog friendly. Well worth a visit.

You have to visit this pub! Arrived late and perfectly accommodated. We had a table in a lovely booth. The food was fab, they even did some carrot battons for the kids as an extra. We enjoyed it so much we booked it again for the next day. Thank you to Carl, Sam and Helen who really did go the extra mile and make our visit perfect! We all can’t wait to return!

The atmosphere is warm and welcoming;the staff are efficient and courteous. Our drinks & meal orders were taken promptly.Starters arrived quickly but we then waited 40 minutes for our main course.My partner's was excellent but mine was served on a chipped plate,was lukewarm and there was no cabbage in the colcannon.When I told the server she acted immediately and the chef prepared a replacement which was piping hot,had authentic colcannon and was delicious.The staff deserve credit for responding to my concerns with alacrity.

Super spot, very busy. Ladies running it totally on point. Very dog friendly (sausages for our 3 labradors). Fast service. Lovely toilets. Couldn’t recommended enough.

We had the basics of scampi & fish & chips. It was all tasteless, very poor. None of us enjoyed it, very disappointing, would not recommend.

Absolutely the best staff couldnt do enough for our stay the food was excellent breakfast and evening meal superb highly recommend x

Great pub and great staff- we travel from Liverpool to walk our dog then we call in here for some lunch- the minute you walk in you are greeted by what I would call a very organised however laid back colleague who automatically makes you feel relaxed- we are then seated and our dog is offered a treat- the staff member remembered us from our last visit and even knew my little cavapoo name. They give you time to sit and ask what you would like to drink- one thing I picked up is they do not use pen and pad they remember what you are ordering!! The pub is warm, dog friendly, the staff are amazing and very laid back yet professional, you are made I feel at home and the food is delicious and served in a timely manner- this is somewhere I will always visit when visiting the Lake District

We had a lovely 3 nights stay with our friends at Pooley Bridge Inn. The Staff were lovely and the service was really good. Food was plenty and very appetising. Rooms were comfortable and very quite. Lovely Inn in a lovely area.

Decent good value pub food and dog friendly. Advisable to book as it was incredibly busy on the Saturday afternoon we visited. Friendly and helpful staff. Portions are large.

To The Pooley Bridge Inn for my birthday lunch with no booking but Carl saved the day! So we were in and settled at a nice table and soon with drinks. For my meal I went for a southern fried chicken burger, which was delicious. My companions had Sunday roasts, chicken and beef - fantastic they were. You have to have desert on your birthday and sticky toffee pudding with ice cream was mine. It's the best STpudding I've ever had. The other two had apple and blackberry crumble with custard and they loved it. We were welcomed by and taken care of by Carl & Immy who were absolutely superb! A great time had by us. Thank you very much!

We booked direct with the PBI and saved on the price of bed & breakfast, we had read other reviews for hotels in Pooley Bridge and we definitely made the right choice. On arrival we found the staff helpful and friendly and nothing seemed to much trouble. After our walk on the Ullswater Way we arrived back at the hotel fires burning the bar area was Cozy and warm, with good selection of beers. Our room (not the biggest) but more than exceeded everything we needed, Cozy and warm & nicely presented with good shower. In the evening again the staff were brilliant keeping drinks topped up and serving customers promptly with a smile, it was a really nice atmosphere. Evening meal was really good and the breakfast amazing! One of our favourite stays in the lakes, we will be back soon.

Ate here on our night away and the atmosphere was lovely, very cozy, friendly staff and a warm fire. My husband had ham, egg and chips, whilst I ordered the lamb with mash and veg. Both meals were lovely, our only complaint was that they could have been a little hotter. We didn’t mention it to staff as we were both very hungry and didn’t want to wait if we sent it back. The food itself was however very tasty and filling and we would definitely make a return visit in future.

If you have never met Carl… then it’s obvious you have never been here. Carl is what makes this place!!!! He has a skill set with clientele that is second to none. Tanya and Terry Wigan

This was a really busy pub and it had a really nice atmosphere. Unfortunately, I think we were sat in the wrong place to get good customer service. We were put outside the kitchen. It took us a while to be served for anything and we kept having to ask for drinks and food. I think it’s because the staff all assumed we were being attended to with someone always walking past. We had a steak and ale pie and three fish and chips. The pie was nice, but the vegetables were nothing special, but the others said the fish and chips were really nice.

Brilliant atmosphere, and great staff particularly the scouse chap who made us feel welcome and at ease. Food was fantastic the gammon particularly so lovely pub and great all round fully recommend

Second stay here and just as good as last time The staff are what makes this pub 3 night stay with husband and dog and enjoyed every minute The rooms are clean and modern and the food is great loads of choice Cindy was exceptional and couldn’t have been more helpful and great to see Helen again who always makes me smile Booked again through their own website for February

We had a superb lunch on New Years day. The inside was spacious but the tables were arranged to create a cosy and not crammed feel. The service was very good, despite every table bring occupied. The ample, friendly staff were very attentive and we felt well looked after. We were very impressed by the range of food on offer, three menus to choose from; the extensive standard, a specials and a pizza menu. Also chilrens meals in two sizes) available. I was particularly impressed by the choice of vegetarian options and can't recommend the mushroom Wellington enough. We all had a lovely meal and we will definitely be back.

Wow Wow Wow …… just visited the pooley bridge inn and myself my partner, mum and 2 young children were amazed. The staff in particular the young lady that greeted us and the “elf lady” were fantastic with my children and made us feel welcome from arriving to us leaving. The food was beautiful and the venue itself so was clean, cosy and warm. I do not write reviews EVER but I feel the staff and the food needed a shout out. Thank you for making our last night in the lakes unforgettable ….. we will be recommending to all family’s and friends visiting centreparcs in the coming months 20 out of 10 on everything guys thanks again the centreparcs family :)

We have just had a pleasant stay at the hotel. The room was lovely with comfortable bed, lovely bathroom and shower was fab. Evening meal and breakfast were amazing. Special mention to Toni for her excellent customer service a credit to the hotel. We will definately return

Absolutely loved our stay! Weekend away with my best friend and my dog. They couldn’t have done more. Exceptionally clean room. The comfiest beds and the best breakfast! Above all that, the happiest staff you will meet! Thank you.

Lovely local pub with warm friendly feeling. As soon as we arrived we were greeted by the friendly staff. They had their Christmas menu on so we opted to pay a supplement to get the Turkey Lunch with all the trimmings, however was a bit...

The worst experience and ruined a birthday celebration. Firstly we were seated and table had balloons and a board saying happy birthday. (That’s were it ended) we ordered drinks and food and all seemed well. Our meals arrived Sunday roast, carrots and parsnips had no...

Visited today and yesterday with my partner and puppy. Can’t recommend this place enough. Best Sunday dinner I’ve ever had. Helen was an absolute treasure, such a kind lovely welcoming lady. Carls service was amazing as well. The place itself is stunning, beautiful lights, good...

Amazing Staff Amazing food Amazing atmosphere Amazing rooms! A real Gem of a find! Quite possibly the best service I have had in a long time!

What an amazing meal, enormous starters followed by a delicious slow roast lamb meal! Couldn’t fault it and a roaring fire to boot, just what was needed after a very long walk around Ullswater Lake! Service was excellent, very welcoming and attentive! 10 out of...

Great pub, nice staff, nice food would definitely recommend a visit located in a lovely little village

Great food , friendly staff , dog friendly , live music , what is there not to like about this gem in the Lake District, great selection of ale and ipa beers

very busy venue, really recommend to book if you are visiting at weekend, outside looked great all lit up , xmas decs up and looked really good , great selection of real ales and the food and service was delightful, highly recommend the homemade pie...

Terrible service spoken down to like a bunch of kids for there fault. they even admitted their fault. waitress needs a good talking to

A great Pub. Spacious layout, stylish, warm and welcoming. I was here 6 months ago and had a burger for main course, whilst sat out in the the rear courtyard. The food was fine and the service good. However, a different story on a Saturday...

Lovely location, pub itself was cosy & rooms were lovely. We we refused drinks and were told by the staff they had been advised not to serve us by the manager , even though they were no longer on shift but no reason give. ....

Really tasty food and well presented. I would say that the portion size was slightly on the small size for the price though. Staff all seemed relatively friendly and welcoming. The pub it’s self is absolutely stunning inside and out, with the working fireplace being...

Visited for the Sunday Roast for the second time. The staff here are outstanding. It is absolutely mobbed and they still have time for a laugh and a joke with the customers as well as each other. Such a lovely atmosphere and nothing is too...

Booked a table which had a curtain across it as we had a small dog that we wanted to be able to relax whilst we were having a meal with friends, Booked on the Wednesday for the following Saturday night. When we turned up on...

Stayed at this establishment for 3 nights, lovely comfy bed, couldn't fault the room, clean and well maintained, the friendliest staff we have ever come across, made the short break so much better, good quality food, freshly cooked breakfast, nothing was to much ,gladly recommend...

We have been here a few times whilst camping nearby and always found it great, for both Sunday lunch or just drinks. Staff really friendly, great atmosphere, nice food, lovely place.

Popped in for a pint with my wife only to be told we had to sit down as it was table service. So sat down then walked to the bar to see what selection of beers they had, once again told it was table service...

Nice pub, good food, pleasant staff. It was an unplanned visit so we had no expectations but it was really lovely.

Good food with good service- had dinner and breakfast whilst staying here! We paid extra for the superior room but was disappointed the balcony was small and had no view, bed was two singles pushed together which made for an uncomfortable ridge in the middle...

Called in with my family for a drink whilst the droving was on. First time to Pooley Bridge. Wanted to order a Guinness but was questioned by the barman if i wore loafers and chinos, and then he spouted a load of BS about how...

Popped in for a drink and quick lunch with family after a boat ride on the lake and Hallin Fell climb. We hadn't booked but this was no problem, we were sat and served quickly and the staff were friendly and helpful. Great range of...

We prebooked our table and was glad we did! It was very busy. Service was quite fast given the amount of customers. Ale was good and competitively priced. The food was very average though. Basic pub grub, and no frills. Priced for the location, so...

Stayed 3 nights as a birthday treat the staff make this pub special Very welcoming and friendly The room was small but very very Clean and has everything that you need and more ! Fresh milk available in a small fridge on landing a nice...

Decent pub food in nice surroundings. The food was plentiful and well presented but pretty basic. Staff were all excellent, very friendly and helpful.

We love this pub whenever in the area. It’s always busy so book in advance. Service good and food reasonable. Nice country pub atmosphere but we just love the fact that the staff seem genuinely pleased to see you. Always happy and friendly and.not the...

This is a great little spot - friendly staff, very comfortable rooms, good food and great value. We had a lovely stay and really enjoyed it.

Brilliant service, lovely staff, food was excellent. Can’t really understand previous poor reviews, unless the scribes were a bit daft. We’ll be back.

Great value accommodation, nicely decorated, good facilities in room, tea/coffee, toiletries, desk, tv, hanging space for clothes, fresh milk in a nearby fridge. Staff very friendly and helpful, dinner good value and huge portions.

Average food and a really rude and disrespectful waiter. Definitely will not be returning in the future.

Great food reasonably priced, we had a lovely waitress with table service which I prefer. Lovely setting good atmosphere, thoroughly enjoyed it Pooley Bridge is a fantastic place to visit to.

Food was ok, but visit was spoiled by a very rude male staff member (not DEAN! He was lovely 👍) but the one wearing rather scruffy high top trainers! When I said I was going to sit outside with the dog! He quipped in is...

I have been to The Pooley bridge inn on a few occasions over the years and have always found it a pleasant place to eat. I had family visiting so after a visit to Aira force , I thought we would go there for a...

We stopped here for lunch following a previously good meal. Sadly today was not matched with a rude, unwelcoming male member of staff, food last to come out of the kitchen, and a burned pie.

I came here for what I hoped would be a nice meal out with my boyfriend around 7.30pm, but were told they had stopped serving food. We went to a different pub instead across the road, but came back here a couple of hours later...

Excellent food the staff were so helpful and friendly to name a few HELEN POLLY SARAH TONI AND NOT FORGETTING THE WONDERFUL CARL BUT ALL THE STAFF WERE GREAT AND THEY WERE MORE LIKE A BIG HAPPY FAMILY IF YOU HAVEN'T BEEN TO THE POOLEY...

We thought we d have an evening meal out for a treat while camping nearby but it was a disappointment Firstly the wine we ordered tasted as if it had been watered down and the fish and chips mediocre at best other than we both...

Dog friendly pub , enjoyed our pint but the meal was poor. Ordered Cumberland sausage and mash and It arrived just a few minutes after ordering so obviously just been in the microwave. Won't eat there again.

What a friendly,welcoming atmosphere! The young lady at the entrance showed us to a table,handed us menus ,took our drinks order and explained that it was “Table service”. She introduced our waiter to us and we were very well looked after. We had been in,earlier...

Very busy, well run place, food of good standard but found the experience cold and unwelcoming. Popped in here for a meal and a decent beer, found the whole experience uncomfortable,. We sat outside which was a mistake if you don’t want your meal ruined...

The food that was served was below average, I really don't like leaving bad reviews but I need to be honest! we were very unhappy with one of the dishes and the manager refunded us with no hassle at all but I have to say,...

Had a fabulous stay with my son.Easy check in. Clean and spacious room, plenty of tea and coffee and fresh milk available in a small fridge in hallway. Staff very friendly and helpful with advice, they take a genuine interest in you and what you...

Hubby had the fish and chips i had the bridge burger. Hubby says that his was tasiier and better than a certain place in Padstow that specialises in said fish and chips ( steins), and my burger was meaty juicy and very flavoursome,

The staff were all lovely, but the food was awful, the worse dinner I’ve had out ever! I had the beef and mushroom pie, the chips were over done, dry and like they had been re heated, the little veg was luke warm and had...

Lovely pub. Food was delicious and it allows dogs in too. It does get busy so you need to book for food.

Poor quality Sunday lunch frozen potatoes and powered mashed potatoes can see why they take payment as soon as u order won’t b going back

Called at this pub for lunch with our Dalmatian as we were going for a walk around the lake. The pub was dog friendly and the staff were incredibly helpful and service was great. We had a steak sandwich and chips which was nice but...

This is a review of two parts; upstairs & downstairs. Our hotel room was spacious and comfortable with what looked like a newly refurbished toilet/ shower room. The bed was large and comfortable. Cleanliness could have down with improvement with dust on the light fittings...

Lovely place! Booked by emailing them a week before as I wanted to watch the WWC final and was staying in the area. They were quick to respond and really helpful. Table when we got there was great, the staff were really accommodating and friendly...

Absolutely awful Sunday lunch no carrots brocoli about 2 parsnips rock hard potatoes and frozen mash undercooked chicken (practically still alive on plate) would avoid most definitely I was part of a party of 24 people I would say at least 12 of them had...

Sunday lunch not hot,service slow. Staff vey complacent. Complained but got the usual excuse 'I'll have a word with the chef'

As this is the lake district you expect to pay a little more for drinks and food. I don't mind if you get the service with good food and this is what we received. The staff were all very friendly and obliging and the place...

We thankfully booked ahead prior to our visit on a Sunday lunch as it was very busy. The staff were excellent, attentive and very helpful - Helen C should be commended! Lovely food (we had a couple of Sunday roasts and Cumberland sausage and a...

We spent a lovely weekend at the pooley bridge inn. The rooms are clean and comfortable, friendly welcoming staff and good food.

Visited on a very busy Sunday evening. Service was friendly and attentive. Food was delicious and good size portions although slightly on the pricey side, especially for the kids meals. Only minor thing was we were half way through our starters before our drinks arrived....

Wouldn’t rush back. The waitress was not in the least bit friendly when taking our order. Food took a long time to arrive even though it wasn’t busy at all. When it did arrive it wasn’t great and not as described. No one came to...

Stayed here for 1 night, hotel room was modern and clean and the service was excellent. Had lunch and breakfast here and the food was great.

We visited a couple of times and it was a bit hit and miss firstly the service is faultless very friendly and welcoming the food however mixed reviews the steak pie was dry and lacked any taste the steak baguette was awful tough as old...

Really not great, I ordered soup, I asked what it was, the waiter told me it was butternut and sesame, it arrived with actually chilli's floating in it, it felt more like I was eating a curry than soup, I asked for water which arrived...

Average, nothing outstanding, nice enough place, clean. Main came out while we were still eating our starters. Staff are more interested in having fun between themselves than interacting with customers.

Both food and drink prices are so expensive... all of the pubs in Pooley Bridge are mugging us at every opportunity.. They know people will pay . £6 for a pint of morretti. Fish and chips £16 ( with frozen chips) Come on owners .....