The Plough Beefeater in Dover

We were sitting for 1.5 hour waiting for our food. Ordered a sirloin steak medium well, got one that was very well done and dry like Sahara. When complaining I could get another steak but after waiting so long for the food, just didn't have the energy for another wait. The food wasn't very good, the service was terrible, as they were understaffed, and when asking for a deduction on the bill, as I didn't receive what I asked for, I got some very nasty answers back. In all very disappointed and wouldn't recommend for anybody to eat there

Stopped on our way past, good service pleasant staff, we had the meal for £8 offer which was more of a snack but tasty

It's sad to say that whilst our food was ok, it was dry and tasteless except the sausages. We are sorry to say but you can see cutbacks have been made on quality.

The Beefeater chain is what it is, reasonable food and drink at reasonable prices. What marked this visit out was the friendly and efficient customer service, particularly Emma, who was extremely helpful - thank you. After a long drive it was just what we needed.

Took my mum yesterday for mothers day.. starters was breaded mushroom that were over done and hard and garlic flatbread but the bread was lovely, we ordered steak mine was ment to be medium/rare to well done mums was ment to be well done, mine came cold in the middle not cooked and mums was burnt and black, told the waitress who said she would change them, we got a roast instead it was ok but still not very nice, sogging potatoes full of greese, hard vegetables, we then decided to go. But the dessert was part of the menu you stayed to try that, we waited 40 minutes just for a bit of cake... I know it was busy being mothers day but it really ruined the day, and also my mother was up all night being sick etc...and still feels sick this morning. I've used beefeater for years, definitely won't be going there again for any special occasion...😑

Our server Emma was very professional and chatty smart the service she gave was excellent s very high standard. Checked that the food ws alright and we were OK. Made sure the bottomless drinks were filled she served with a grand smile she seemed to have alot of tables to work but managed very well. Thank you to Emma.

Great Service by Emma ! Vegan options and big portions. Overall a nice experience

We booked a table for 11 people, we arrived slightly early and was told our table would be ready shortly, we ordered some drinks at the bar. The barman was very polite and efficient. Before our drinks order was completed, we were told our table was ready. We were served by Emma. Our order was taken down perfectly by Emma, we were asked if we had any allergies, and we asked if we had all our drinks. Overall, Emma was very attentive and made the experience and atmosphere enjoyable. The food came out perfectly. There were items on the menu that were no longer available, but we were made aware of this prior ordering and didn't really have any effect on us. The food was hot, and steak was cooked as asked. All the staff that we encountered were pleasant and polite, even those that had no direct dealings with our group. The premises were clean and tidy. Will be returning.

Had breakfast here this morning while staying at the premier inn , it was hot , tasty and served by the lovely Mollie with a smile , she made it special. Thank you .

Not great food, was poorly the next day. Wouldn't recommend. Staff seemed bored,

Lovely meal, very pleasant waitress and barman.

Emma was brilliant. Best food we have had in any beefeater and great service 👏🏼

A really nice meal out , all had steak all cooked to perfection , our waitress Emma was excellent very attentive and helpful

Emma has been amazing . Very helpful and great service. She even did the extra mile and gave a gift for my daughter birthday. Thank you

Emma was very helpful and kind.

Stopped by for a couple of cups of coffee on my journey 12/3/25, was served by a lovely pleasant lady working around the bar and breakfast area around 9am who was very helpful. Only wished I’d got her name to give her more recognition. Beefeater should be proud to have her working for them. Hope you read this and thank you.

Visited here a few times and the food has always been incredible, staff have been friendly and helpful. Only thing to let it down in the past is other guests. A group of very loud builders ruined the atmosphere with shouting and swearing. This was not the staffs fault but should be mentioned. Overall, good experience

I had the best service I’ve ever had at a Beefeater restaurant thanks to Stephanie at The Plough. She made us feel so welcome and couldn’t do enough for us. A very kind hearted lady who made time to chat with us and altered items on the menu for us without a second thought. Thank you Stephanie!

Emme was great and was very nice Food was good

Nice welcome for large party for breakfast, efficient service, lovely food, no rushing lovely man didn’t get his name.

We had arrived at the astonishment and we were waiting at the door for 10 minutes waiting to be say. Once this lady finally arrived the interaction between us was shocking this lady was tired, Stressed and was giving us wrong things. Once we had been seated we where waiting 30 minutes to be served and not one member of staff was in sight, Not Evan coming into the room to serve overs. After 35 minutes of not being served we left the astonishment and went to the Brewers fair where the staff where efficient, Respectful and the food was outstanding.

Came last Sunday, table was booked for 2.00 - unfortunately we got sat at our table and waited over 25 minutes to be served. We was just walked on by. It wasn’t that busy I have seen it worse. We asked if we could order more than once. When we then put our coat on to leave we was asked what the problem was. The girls seemed really nice but was very young and rushing about and talking more then actually serving. It’s a shame because I used to use here a lot but won’t be back now waste of a travel.

Food was cold when it eventually turned up was very disappointed as we are regular users

Very friendly staff, quick service. Very clean & spacious environment. Food is very tasty and fresh, good portion sizes and affordable prices

Waiting for an hour and 20 minutes, still no food!! If I didn't have to stay for my daughter's birthday I would leave. Rude staff and not an enjoyable visit

Had a really nice evening out, service was really good and food was fantastic. Mens toilet was clean and smelled good, was very surprised also food was reasonably priced 5* thank you

Hadn't been to a Beefeater for years. Had lasagne, crispy chicken burger & gammon from the main menu, plus a couple of extra sides. Clear plates all round, no complaints. Nice dining area, friendly staff. Will be going back.

Great friendly service amazing deals for lunch food was well presented and tasted great free parking was looked after by Emma at our table thanks

Wasn’t open for breakfast when we arrived

Really not worth the money anymore.

Despite food stock problems the meal was excellent and Emma was so friendly and helpful

We had a table of 13 for the Boxing Day 3 course roast. The roast potatoes and parsnips were frozen the turkey was very dry and had no flavour, the whole meal was disgusting. Cost us over £400.

Great food, good service (was quite busy so sometimes took a while for bits) was a nice feel to the place. Would definitely return again. Thank you. We have now had 3 Christmas works meals there and it has been good, although there were limited menu items this time, Emma was very good at serving everyone and was very welcoming and friendly.

Had a lovely meal and service was great, Teresa was a excellent server :)

Friendly staff and service, hampered somewhat by supply issues, would be better with these being resolved.

Had festive menu but the quality was not up to the usual standard. I felt like the components had all been sitting around and drying out before being served. Still edible but not as good as previous years.

Fast service, good food! Thank you Emma !

Just had dinner here, prawn cocktail starter, would have bean nice to have a decent portion of prawns, just a few, not worth money. Steak was OK but cold. Service was good staff were great.

Lovely breakfast. But no earl grey available this visit. Staff were busy but very friendly. Will go back

Location is good, as we were staying in the Premier Inn next door, before an early morning start on the Euroshuttle. Thankfully we'd had the foresight to book a table online on the morning we were due to arrive, as we were informed at check-in that the Beefeater was fully booked that evening (which would have put a spanner in the works after the long drive!) - if like us, you'd banked on a meal there, I would advise to pre-book. We were served by Theresa, who was excellent. Both of the meals were good. Would definitely book again if staying in the Premier Inn.

Had a wonderful meal, great value amazing service our server Emma is a real asset to the team!! She was busy but still managed to find the time to make us feel welcome. Great job !! Already looking forward to coming back soon.

Had my car MOT booked in at the garage next door and so I dropped the car off and took the kids here for dinner. Our waitress Emma was lovely and made sure the children were kept entertained and went out of her way to get them crayons and activities. I was impressed with the children’s menu, with a fun smash igloo to demolish for dessert, they were thrilled. At £7.95 for a children’s 3 course meal, it was superb value for money! As I local, I haven’t been to the Plough in years because it had a reputation of being overpriced and basic but it’s definitely improved!! The food was delicious and very well priced. Emma and the team made us feel very welcome, thank you.

Service from Paris,as usual, was friendly, attentive and efficient, thanks. Food was also of the consistently high quality we're becoming used to, especially the rump steaks which are really flavourful , and consistently tasty. Whole ambience and experience is enjoyable and the General Manager is to be congratulated for providing a very good restaurant experience.

Nice food, very pleasant service...

Teresa was amazing and great service :)

Stephanie our server was brilliant

Fabulous dinners and service from Emma. Very busy night and all staff were amazing, professional, and friendly. Exceptional food and drinks in a lovely location.

We came here for my son's 18th birthday as he wanted a cheap mixed grill and with these chains you know what to expect. They seemed short staffed as upon arrival we asked one of the waitresses if they would mind putting candles on a cake and bringing it out to him, she seemed put out and wasn't sure she would have time, which is fine, but she was very brusque and less than accomodating about it. The waitress serving our table was lovely though and did her best to make us feel well looked after along with what appeared to be the manager. The food was ok but most of the meals weren't hot and needed to be replaced, some of us just ate it anyway. Probably won't go back to this one.

Good quality, had a lovely meal here ,

Very disappointed visit this time. We been staying at Premier Inn and using The Plough a few times in the past. The food wasn't teasty, hash brown was undercooked, the dishes not very clean. Next time we will go to Dover for breakfast.

My daughter and I had breakfast here on Sunday. This is our fourth time here for breakfast but this was the best. We were served by Stephanie who was very attentive during this very busy service, and even relit my love for baked beans (thank you Stephanie). We shall return.

Family friendly environment with a good range of well priced food. Vegetarian options available Desserts we're delicious. Teresa the waitress provided attentive and excellent service. Good place to eat

Very enjoyable meal thankyou to all even ordered us a cab

Came in for breakfast with my dad. The staff was absolutely amazing, Claire and teresa went above and beyond and was very friendly

Excellent service from Emma which made the evening

Delicious well-cooked breakfast. Tasty, generous and unlimited. Impressive quality. Kids eat free is absurdly good value. Very friendly, welcoming and efficient service. Highly recommended.

Stephanie was lovely and very helpful. Give her a pay rise,,, Mr Neil Collard. 👏

Molly who was the staff who served us she was down to earth very nice the in side is just like a lot of beefeater and needs renovations

Very nice. Quick, attentive service by Emma. Lovely food, really enjoyed.

Not a good experience. The food took a little longer as 2 of our party had steak, which was expected. The 2 roast dinners were cold and the lamb meat was tough, which for me was a problem. Our allocated member of staff was extremely busy and did come and apologise several times during our wait. Not somewhere we will visit again anytime in the near future.

Nice restaurant, out in the countryside. Nice welcome at reception, was seen by Emma. She was friendly and helpful. Service was quick. And no big wait for food and drinks. Food was nice. Just one problem meal come with wrong type of chips. Frozen not skin on chips. But was happy to have them. Good choice of food available. The Toilet (man’s). Ok, could do with a small makeover (bit of paint, etc) main restaurant and bar was good. And service good. Also outside seating, available. (Tables could do with a bit of repainting, and ashtrays being emptied out). Overall. Good restaurant and helpful friendly staff.

We enjoyed a pleasant early evening meal on 20 September. We were served by Emma who looked after us very well.

Good meal fast service thank you

Use this beefeater quite alot I'd given it a good review before but I am having to edit it due to our experience today, the wait was around 50 minutes and the roast dinners was not good asked how we wanted the beef we said pink came out over cooked and chewy, I said we asked for the beef to be pink they said it comes as is so have no idea why they asked how we wanted it, The chicken was slimey the potatoes wasnt very nice, fish was over cooked had to send fillet steak back as it was also over cooked by the time it came back out everyone else had finished eating ( left nearly everything on the plate) so not much eating really overall really dissapointed.

We were there on Saturday at 5.30 p.m., unfortunately there was no beef pie, no fish and chips and no more spring onions. It was busy, our waitress was traveling a lot, so I couldn't really take advantage of my drink refill deal or had to wait longer. I got different chips than what I ordered and once a different drink than what I ordered. Personally, I would choose a different restaurant next time. However, the food was okay, the only annoying thing was that the menus we actually wanted weren't available.

We'd banged it down the motorway to get here in good time since they're helpfully open until 11, only to find they'd decided to shut at ten. It sounds like they do this normally.

Friendly service, nice and clean atmosphere.

Mollie was very bubbly and efficient, really fast at taking our orders for drinks and food

Awful Sunday Lunch very disappointing, Roast dinners were cold had to send them back plus fillet steak came still cold inside, not cooked at all, would not recommend this place to anyone.

What a lovely place. We landed late and were accommodated with no issue at all. Food was excellent and service was first class. Emma gave an excellent service to my wife and I. This even though she was a busy bee !,

Food was excellent, matched the service from Emma . Highly recommended .

The service and food were excellent. It was Sunday lunch and Emma was so efficient. She kept the service quick and friendly.

Our normal stop over between Europe and the UK always enjoy the English breakfast. Place looks a little tired and the waitress was doing everything cooking, clearing up serving etc but still remained friendly- as expected from the manning levels everything a little slow but we enjoyed

Super friendly service, good food and a nice atmosphere. After the long journey, that's enough. I would happily recommend it.

Had a nice Sunday lunch with grandfather, parents and children. Emma was particularly excellent. Attentive without being obtrusive, friendly and helpful. Great place for a Sunday lunch.

Good selection, great service, high quality food, would be happy to come again

Just come home after a lovely meal at the plough Folkstone road , was so good , was busy our waitress was Emma always give brilliant service , was quite busy she was running her little socks off , she still found the time to ask if our food was ok and her other customers too we will be back

It has been a super satisfactory last dinner in UK, we enjoyed two burger and a steak, all good and tasty 😋. Our personal thanks to Teresa that has been familiar and friendly welcoming and suggesting us in the best way ✨

Considering it was a bank holiday weekend, the place was empty. Emma gave us great service and when she wasn’t serving helped teach the new recruits the ropes in the bar

Stun hun 😍👍🏻 food was lovely, we had a waiter called Emma who was polite and helpful, the food came quick and it was overall a great custom with well image matching and delicious drinks for a decent price despite the restaurant chain generally being a rather posh chain. Fabulous.

Usually you can not go wrong in any beefeater, but this time they were short staffed. Got the food wrong for my mum, she's a cealiac. Because they were short staffed you felt the stress, felt sorry for them.

Booked the table, drove all the way there to be turned down because of technical issues, happend 2x. Wont bother to try again.

It is a pity that for tourists who drive by, there are always not enough tables in fashion.

Average place to eat nothing special

Went for the Sunday roast, no roast available !

I visit Dover regularly on business staying at the Premier Inn next door and this place is like Fawlty Towers at times, it really lets the hotel down. For nearly two months at breakfast they have been unable to poach or boil an egg because of some technical issue with the hob. The mind boggles. The coffee machine is the latest casualty, so you have to make do with tea. It seems constantly understaffed, when it’s busy things get missed from orders or you end up with extra items you didn’t ask for. Maybe it’s the cook not reading the tickets right as the waiting staff just tick boxes on a pro forma, who knows. I’ve even had it where the cook has forgotten to do my order so have sat there waiting for 20 mins to be told I’ll have to wait a bit longer as it’s been missed! I wouldn’t recommend eating there in the evening either, it’s just very poorly managed, understaffed and the food is mediocre. The service is so slow, you can wait 30 mins for your drinks order to come some nights. It’s not the waiting staff’s fault, they just need to have more staff or manage it more efficiently. They regularly run out of some menu items, my top three incidents would be no chillies for the crispy chilli squid, no sweetcorn, and no sausages! As the manager would you not just drive to Tesco and buy a few bags of chillies, some sweetcorn and sausages to see you through the shift? Honestly, save the money on the hotel meal deal and head in to Dover, there are some nice local places to grab a bite to eat and have a drink; Cullins Yard, Aspendos, The White Horse, The Nelson just to name a few…

Visited this evening after booking a table. We were given a warm and friendly welcome and promptly shown to our table. Emma our waitress could not have been nicer. She was very efficient indeed. There was a small delay with our starter for which Emma apologised. Not a problem. Food was nicely presented and tasty and enjoyable particularly the main course.

This place used to be great with good food and good service. Unfortunately it has gown down hill in the past few months. Same as everywhere due to the rise of the cost of living the prices went up and as such the amount of customers went down. To counter balance that they regulary put some attractive offers on (eg. 33% off your mains, 2 meals and drink for under £20, etc...). However they do not let you use them offers. Recently 3 times we booked a table because we had a good offer; but those same 3 times we had been turned off at the door over a different set of excuses (problem in kitchen, lack of staff, etc...). As such 3 times we had to spent money on fuel to get there, then more on fuel to get somewhere else, then more on food and drinks that we were expecting to be for a lower quality meal. We used to be fairly regular but we most likely won't return anymore to avoid being disappointed again.

An enjoyable meal at very reasonable prices

Great family meal, super service. Thank you Teresa.

Unfortunately I put 1 star because I went there with a booked table and we got there and there was no one around at all and they said they had an “issue” with food so they couldn’t make any. We went to sit at our table that was booked but they said we couldn’t. This is poo because I saw food being handed out to a table while we stood there. We also encountered a wild animal within the restaurant, with 3 long teeth. He had a gambling problem. As a person who is afraid of pubs, that was scary. Won’t be returning to this establishment.

Very bad, we were told they had to close the kitchen due to "technical difficulties" having booked a table in advance. only the bar was open and we were not allowed to sit at the table we booked. locals are very weird and missing a lot of teeth.

It's a Beefeater at the end of the day, so we're not expecting cordon bleu, but given that, the fish and chips weren't half bad and neither was my wife's burger. Service from Emma was excellent too.

Booked a table for 7 people online and received restaurant confirmation. Arrived to be told that they would not be able to serve us food as the kitchen had closed due to ‘technical difficulties’. We bought drinks at the bar but were not allowed to sit together at the table we’d booked as they were ‘preparing for breakfast’ at 8:30pm. We sat at 2 sticky, dirty tables sharing 6 chairs between the 7 of us as none others available. One chair was split with foam sticking out. We were all actually relieved that we couldn’t eat there as the place was dirty and staff unwelcoming. A close shave! Can’t believe beefeater put their name to this place.

We stopped here after a day out at Dover castle and was greeted excellently, my wife suffers from severe anxiety and this was taken into account superbly, our service was amazing from our waitress Teresa. The food was absolutely amazing, I could not fault a thing, the chef Aaron and the other cooks are a credit to the business, I would give my experience a 10/10 5 stars 🌟🌟🌟🌟🌟

The restaurant was incredibly busy and the staff were rushing around trying to keep up. It was clear there weren't enough staff, friendly as they were. A plate was forgotten on our table but we had it taken off the bill. The food is fine, but it's a bit pricey, and for that I'd wish for a bit more than fine.

Regular visitors to The Plough. Another lovely meal. Emma, our waitress was super as usual.

Great service, as always from Emma, very friendly and helpful. I feel the restaurant is long overdue a refurbishment.

Had a great meal, brilliant service by emma

Called in for dinner at around 5.15pm and restaurant was completely empty bar one table. We were told they were fully booked until 8pm. I said the restaurant is empty and the hostess replied "it won't be in an hour" We would have eaten and left within 45 minutes and it just seems madness to turn paying customers away from an entirely empty restaurant! Another customer had phoned just as we arrived and was told the same thing-no tables until 8pm.