The Place to Eat at John Lewis in Newcastle upon Tyne

Visited again....Service is utterly appalling...probably worse than the ladt time we were there.....Food is OK...but 30 odd minutes in Queue to get it is ridiculous... Coupled with Staff who couldn't care less...definitely an experience we will not be repeating.... Can be good...but the serving staff need a good kick up the proverbial... Difficult to think up a less efficient way of serving customers...

Terrible. Cutlery was filthy, had to ask for more. They brought some from the dishwasher and again it was covered in caked on food. I ordered the mushroom and chestnut pie as im vegetarian. Looked lovely when it came. bit into it and it was a steak pie! Won't be going back there!

Good comfy chairs and staffs were all nice. Ordered Korean chicken with rice, rainbow slaw and kimchi, although not looking too appetising, it was delicious, minus couple of stars for the missing rainbow slaw as was quite looking for it, added another star for a free kids meal, very good value for families during school holiday

This John Lewis the place to eat is in need of a full revamp, its been like this for years, very dull interior & uninspiring! The staff also need to be more friendly and stop looking so miserable. The food, cakes, coffees, etc, are all excellent!

The staff are normally friendly but will be cooler at busy time .You can understand it but if you don’t want waste your big sandwich ,they don’t offer any packaging for you. The reason is to avoid food allergies to you .Excuse me ,I just ate half at your restaurant. Just because very busy , if it is not routine thing ,they don’t want take time to do that .

Not too busy, reasonable prices, would recommend

Asked for vegetarian menu. That was my first mistake. Clearly didn't know their own menu. I sat with a coffee and waited 15 minutes to be told my quiche wasn't available. So was offered a refund or veg curry. Took the curry. Waited another 15 minutes was served in a rushed passive aggressive way with a forced apology. Veg curry was bland. Staff were clearly stressed. John Lewis I expected better. Disappointed. Won't be returning.

Flipping nightmare over 30 mins stood in the Q for tea and coffee.cske far too sweet coffee delicious

Nice scone and coffee. Those serving very pleasent and helpful. The cafe as much as you would expect a store venue - functional but fairly characterless. Good and central though .

Service was disgusting for a lunch time only one person serving big long queue this was at the teas and coffee and cake station people walking away not good when hospitality is struggling but staff really nice and friendly

Just had a coffee here. Nice place.

A nice place...nice and quiet 🤫

Lovely food and coffee sometime quite a queue and quite dark and dated

Only visiting as I had John Lewis vouchers offering free cake and drinks. Well presented cakes and drinks. However, taste wise, these aren't great, not terrible but does not delight. Tables are clean and well maintained. Staff are well meaning but are neither efficient nor have any appearance of wanting to be there. Love John Lewis but wouldn't frequent the cafe unless I was using complimentary vouchers. Sorry!

You'd think for a café as long standing as this one, that an order for a hot chocolate and a coffee would be easy enough. Not so. When I asked for a decaf americano, I was told that 'the machine doesn't do decaf'. Apparently, if you order decaf, regardless of the type of coffee you want, you get a tube sachet. I ordered a 'regular' americano instead. The hot chocolate was more water than milk topped with a frothy scum. The 'americano' was like dish water. Aside the quality of the drinks, the wait is painfully slow - almost as if they weren't expecting customers to come at 11:00 for a coffee. The decor is now tired and drab and the staff (but who knows what's going on behind the scenes) just give the impression that they really don't want to be there. When will I learn not to go there. I guess I always hope for the best. I guess John Lewis doesn't care one bit.

Not many veggie or vegan options unfortunately but had a nice sandwich and cake. No decaff coffee available..so had regular coffee but it's always so weak in flavour .

Been here a few times now and they make an excellent cappuccino not so keen on the scones I think they glaze top with egg and it makes them far too hard but that's just down to my personal taste I also had a ham panini/toastie once it was ok wanted ham and onion but it was ham and cheese on menu ask if could have ham and onion but because it wasn't on menu didn't get but I'm sure they would have had some onions in the kitchen because I'm sure i seen it in a salad plenty of space to sit staff polite and organised well worth going even if it's just for a cuppa ☕

Yeah, great pla e to grab a bite. The scone was delicious with a nice pot of tea! Thanks!

Staff fabulous. Bacon butty with sourdough bread to die for

Currently sat in John Lewis Place to eat Newcastle with my 90 year old father who is in a wheelchair. Absolutely fantastic service from Angela & Debbie,Angela saw I had the wheelchair and carried the food & drinks to our table. Food & drinks fantastic,dad had lemon meringues and I had the big red. Then asked if there was anything else we needed,friendly,happy excellent unrivalled service very rare nowadays. Debbie who done the drinks & cakes equally excellent showed me what there was and was very helpful sorted our cutlery & tray out. Great service as ever from the place to eat @John Lewis Thank you

Good food at reasonable prices had the quiche which was delicious

We had a nice coffee in a pleasant cafe. The staff were friendly. The cafe was very clean .we will be back again soon

There are usually queues at the food counters but no longer than ten minutes. Plenty of seating and there is a, quiet corner.

This place is fine for a snack or cake, it seems the twice we've been there's been limited hot food available to what's advertised when entering or on the board above the counter which is disappointing, especially after queuing to be told this at the point of ordering.

Good price, very clean and good service

Quality food and the staff are lovely

An oasis away from the frenetic retail therapy that consumes the locals. The service and the patrons hark from a bygone age, so don't expect the brand name dressed, ear pod wearing, more makeup than a corpse, denizens of two floors below. This is a mercifully quiet, civilized experience that is worth seeking out when you are at the end of your ability to tolerate the crowds of zombies that shuffle the streets. Thoroughly recommended

Very friendly staff and lovely scones.

Staff looked at us as if we were daft when we asked them a question. Food was bland. Very date interior

Just went in for a coffee ☕ very nice

A coffee and a scone, delicious

Called in for cup of tea & the tuna toasties which are very nice, but a bit on the pricey side. But it is John Lewis

Friendly staff and visitors, a lady even bought my wife's coffee. (poor me though) lol

Re my visit on Friday 14th March, just to say a very big THANK YOU to Manager Kelly, and staff, who treated me with such kindness, care and courtesy, when I needed help and assistance re my order. Kelly is a credit to John Lewis and The Place to Eat. Please ensure that she is made aware of this rating. Thank you! Anne

Went for lunch it was average but expensive for what we had staff not as friendly as the last time we went

Arrived at 11:30. No hot food, either breakfast or lunch. Only a few miserable looking sandwiches. Turned around and went elsewhere.

My favourite every time. Lovely friendly staff always share a bit conversation. Nice cuppa and sandwich x

Good choice of food and drink served by friendly staff.

Used to be a good spot for casual food. Now service is slow due to lack of staff and food is average

It was very busy and not keen on the toastie

Always busy, a decent selection of Snacks available

Coffee is nice but food is a bit mediocre

Lovely restaurant allways go in when in shop ,nice food and ambience,

Again wasted opportunity to have views over the city but it looks like Gods Waiting Room.

The food quality was very good for a pleasant lunch. However, service was really slow. Staff seemed calm and steady, but some people were waiting 30mins for hot food. However, simpler lunches, for instance soup or a salad came out fast. All in all, you can guarantee a good bit of food in John Lewis....just don't be in a hurry!

I cannot put into words how bad this cafe was, I waited 30 mins in the queue to order the service was unorganised, in fact chaotic, the sourdough turkey toasty was good but totally let down by the customer service, we had to ask for the basics, a knife and fork, a serviette, salt and pepper. Too much choice in Newcastle to try again.

Every table was dirty and covered in uncollected dishes. Need to get a better system in serving and clearing away

Lovely food nice ambience, reasonable prices, excellent shopping experience as well, very friendly staff, always pop in when in Newcastle.

Dived in after the match for a cheeky slice of cake and coffee. I'll need to visit again to give a full and proper review. First impressions good.

Very busy just stopped for a pot of tea and scone. Seemed they were a little short staffed normally they are very quick might have just been a change over.

THE place to eat in Newcastle Centre and a calm efficient but also relaxed atmosphere. No piped music.

I had a voucher for free cake. I had Earl Grey and blackcurrant and it was delicious. The lady who served us was extremely helpful. My coffee could have been stronger.

Good food, good service very relaxed and quiet

Lovely food and very generous children's meals. Very friendly staff

John Lewis sell a great selection of food in its food halls.

i got a slice of a rather dashing looking red velvet cake but, when i took a bite i was horrified! the cake was not only tasteless but cold, hard and dense. i could not finish it even though i was rather hungry! i had to give the rest of it to my grandchildren. to which they spat it out immediately, on to the ridiculously large tray! the icing was no better, greasy and grimy! not even claire boucher would agree 🤣! really disappointed 😡 2 ⭐️ because the toilets were rather fetching! love, toyraya

Cake was not good… but I liked the view and the atmosphere.

Great place to grab a bite. Fresh and crunchy, with soft insides, fruit scone and black currant jam (and clotted cream!) Felt like a real treat to eat it with my usual latté. Friendly staff and plenty of tables available at 11.30am

Excellent free bacon sandwich with my reward points.

Lovely food in general. I ordered salmon quiche and was salty. As a person I don’t like salty food, I wish chef’s to not add more salt to all foods. People who like salt can add their own.

Lovely staff and a fabulous breakfast and not expensive.

Some queing required, salad a bit disappointing, coffee not the best, QR code promotion holding things up.

Lovely coffee. Cake a little dry,disappointing.

Lovely place for a meal or just a cuppa and a chat. Staff very friendly. Clean tables that offer either a quiet place or in the main body of the restaurant. Lots if choice. Toilets lovely and clean

Usually really good when I visit but disappointed on walking into town yesterday to find the Place to Eat closed and only days left to claim my free coffee and cake reward x

No rewards left, which entitle you to a free cake and drink, but still a nice experience. Sandwich, cake and drinks × 2 for less the £20.00. Can't argue with that. Spotlessly clean, with friendly staff. Only too keen to help. My go to coffee stop when in Newcastle. ☆☆☆☆☆

Excellent value for the money, very tasty food and nice drinks. Good service

Really slow service at food counter and loads of tables waiting to be cleared so difficult to find a sanitised table

Good food nice place to have a meal

Lovely, spacious cafe with great coffee and great breakfast. My kids love the cake.

Nice enough setting decent coffee and a good tange of food available

Lovely brunch, first time in store since Covid started. Always lovely food and good service.

Waited in a long queue for a ham and cheese toastie and coffee. When we sat down to eat it, there was no ham in it. Didn't have time to wait for a replacement. It was a very poor toastie. wouldn't go back.

Long queues. Asked for ham and cheese sandwich after a long wait I eventually met up with my food only to find out it was a pannini. No offer to change wrong order.

I do hope JL manage to get a spring back in their step in their Places to Eat once we are free of pandemic. They currently feel terribly half-hearted.

Lovely sandwiches and coffee staff seemed a bit disorganized but friendly and helpful

Nice environment. Thought the cheese scones had improved and coffee was also very good today.

Not bad prices clean and quick service. Soup just what you need on a cold day.

Food and staff are very welcome

Was there today very busy but well worth the wait fish and chips were fabulous have tried lots on the menu and all was of high standard tables got a good clean every time they were cleared highly recomended

Tasty sandwich, and really friendly and helpful staff, even with it being so busy.

Always enjoy coming here good service and lovely food

Nice cheese scone and very professional service.

Had cheese scones and drinks. Not bad at all.

Snack and drink good but incredibly warm in the cafe

Great food and great service....

Clean, quiet and the staff are lovely

Not the same as it used to be Not the selection, not the same ambience. Really disappointed.

Lovely coffee and cake Staff are really friendly and nice Great place to chill and enjoy yr break/lunch

Good food, reasonably priced, friendly staff

Lovely coffee and scones. Warm and friendly surroundings. Always a good warm welcome from staff. Very clean and tidy.

Great place and staff as ever, very good and well presented. Very good quality food and surroundings.

John Lewis shop in Eldon Square Newcastle lovely slice of lemon drizzle cake for me and chocolate shortbread for Les Mmmmmm

Great service and superb toasted sandwiches.

Not the best experience i had , food is over priced , staff don't care

excellent breakfast freshly cooked, good quality. my favourite place for a latte too, much better than the high street coffee shops. relaxing atmosphere and wonderful good natured and friendly service.

Service slow and choice limited at present.

Staff very helpful A good safe and clean environment

Great service and Covid practices you can trust. Cheese scones are still delicious!

Confusing. Instructions from staff re COVID safety were barely understandable through masks, screens and ambient noise.