The Pizza Planet Ltd in Stroud

cold food unfortunately and missing milkshake from order and arrival was late

ordered my food at 7:23 didn’t get my food untill 9pm it was luke warm. not very happy

Order food took 1 hour 50 mins to get delerved ring up for them to say there only just cooking it bad service do not recomend bad service on phone to

Order never arrived although it said delivered , closed by the time I could ring through. I seen a delivery guy walking out whislt I was waiting so I am assuming got delivered to the wrong number

All of the cheesecake ordered is frozen solid and completely inedible

They took money out of my bank and then they closed. I had to wait a week to get my money back.

Food was cold: burgers were burnt and dry.

Hot and fresh food. Pretty reliable on a common basis!

excellent food speedy delivery

We are usually quite pleased with Pizza Planet, but tonight was a really bad one. After ordering well ahead of opening on take out orders for PP, we received most of our order half an hour late and it wasn’t hot enough really for the price. Further to this, the milkshake didn’t arrive with the initial order and they took 50 minutes to send this, so we’d finished everything food wise and was waiting around for quite a while.

Ordered food and drinks.. 4 drinks ordered in total.. only 1 came was told he was going to deliver the rest with in 10 mins, hour later... no delivery, phoned them several times and they said he will be there soon.. shop shut and still no drinks or a

The staff are good, but the quality of the pizza and burger are not as good as a premium supermarket equivalent which costs half as much or less.

Waited hour and half and come cold

Would give 0 stars if i could. Cheesy chips were soggy and not even cooked and the pizza was stone cold. Both boxes looked like someone had punched it. Delivery was 30 minutes late and the delivery driver was a misery.

Because of the rain we had to go and pick our food up because they wouldn’t come to deliver it and we had to risk our car instead of their delivery car. And there wasn’t even a lot of flooding where we live

I asked for stuffed crust but it wasn’t, everything was lovely and hot but it was nearly an hour late

excellent food best pizza in Dursley and crispy chips not soggy

Ordered 3 wraps in total asked for 2 to have no mayo. It came with mayo. Delivery was late even asking for it to come asap which in the past use to be around 45-50 minutes. Took an hour and 15 to arrive

Gave 2 stars because the milkshake ordered was delicious however Ordered food for ASAP and it took an 1 hour and 15 for the food to arrive. We customised the wraps to have no mayo and both came with it in!!

Excellent service, always great food

Food was late,milkshake was spilt in bag so driver had to go and replace,ran restaurant to be rudely spoken to,

Very tasty Pizza and quick service.

Every Tuesday we have Pizza Planet, my day off from cooking. Thanks x

They were late again by 1 hour and have said nothing to me on why

Food was cold the cheese was like rubber it was horrible I would like a refund

was expecting the food for 18:00, its now 19:10 and it still hasn't arrived.

An hour wait for food is not good enough when the shop is less than 10 mins down the road, also forgot our drink!

It's local, it gives good service, staff are polite, good value for money. Only £10.99 for a large pizza if picked up :) Burgers are pretty good and the milkshakes are delicious. I only found out today you can have half n half! OMG I been missing out!

Just had a half pounder burger from the pizza planet cam the burger was cooked quickly cooked on the outside and burnt to cinders and on the inside barely cooked the taste wasn’t nice and think the appliance there cooking on could do with a clean the grease coming from it was back in colour the burger bun was stale and falling apart and minimal salad disgusting when your pay 6.50 for a burger mc ds tastes better and that’s saying something sort it out pizza planet

Placed an order for delivery should arrive by 5.40 called them at 5.50 to be told they haven't even started to cook the food not happy as was treating my grandchildren and they had to be home by 6.30 had to quickly sort them some food before going home 🤬

Great service. Friendly delivery guy :)

The yummiest pizza in Dursley :)

Great food great meal deal prices and great milkahake

exceptional in every way as always

The food was cold and not very nice. Very disappointed!

I don’t mind the food was late. It was just the app said my food was delivered when it wasn’t.

Used to be great, but since they have had competition, they seem to have no idea what service is. The last two orders have been very slow and not worth it. I won't be ordering from them again.

It was 15 minutes early, so if I was actually on time, instead of early myself, the food would of been cold

cheesecake frozen even hour later. inedible

all ways hot and tasty delivery drivers all ways polite

Always excellent food and always before or within time frame. ☺️

Food was OK, delivery time wasn't great

Have to say...why go to Domino's when you get great food from here!! Very tasty and no shortage on the pizza toppings... Will return again and again

Very nice delivery man, Travelled all the way down to where we were staying in the dark and cold. Very polite and friendly

We ordered Ben and Jerry's ice cream, it arrived all crumbly and lumpy with bits of ice as though it had not been frozen correctly / frozen for too long. Neither of us could stomach the texture of it. Considering it cost £6.50 I'm very disappointed with this and feel like I have been ripped off. We have ordered many times from Pizza planet with no issues.

Great food. Thank you for the extra Dr pepper.

Pizza was delicious. Fries warm not hot. Premium Chicken burger was ok, nothing special and certainly not premium, Delivery driver was friendly and polite.

Chicken was vile. It was burnt and tasted disgusting, very peppery and over seasoned (and that is from someone who likes things really well seasoned). The onion rings were under cooked, pales & soggy, have no real onion in or even flavouring; and the breaded garlic mushrooms were over cooked (burnt), the breading was brittle and just shattered when trying to pick them up to eat. Not an enjoyable meal at all.

Great Halloween meal for the family thanks.

Excellent quality food will definitely order again!

Very pleased , as it arrived before the set time

Missing food.. staff who answered phone was rude- what did arrive was stone cold

I waited 2 hours for my food to be told that it was my fault because I didn’t answer the door. The delivery driver went to the wrong address twice and they had the cheek to blame me!! Never ever using them again!!

Really good pizzas made to order on site. Just phone or email your order through, or even call in and wait in the shop. If you place the order for collection it's usually ready in around 15 minutes, but it can take a little longer if its really busy. Orders can be delivered locally for a small fee, but can take up to an hour to arrive. There is also a menu on line that makes life easier if your not sure what you want. There are 2 sizes of gluten free pizzas also.

I asked for no jalapeños and for the second time it’s came with, not only that I rang to try resolve it and being told to call tomorrow for it? I ordered at that time because I would like to eat it then not a day after let alone paying for the food, allergies also play a massive part in these food / take outs why’s it people get away with sending the wrong food but correct label

No need for it to be that late with no apology

Delicious pizza, pleasant staff, a great find whilst on holiday! We will return.

Just missing the garlic mayo from the mushrooms otherwise 👌🏻

the driver was amazing even though there was alot of comotion

Amazing pizza's from The Pizza Planet Ltd.

45 minutes quoted delivery time, nothing arrived after an hour. Called and advised food would be another 20 minutes. Order cancelled, won't be using again

This restaurant reminds me immensely of a football team like Manchester United for example. On their day they're pretty good, regularly they are poor though and tonight is another example of this. Ordered at 9:30pm, thought to myself it would be a lovely addition to the Kings coronation concert. Well, let me tell you that the time old Charlie waited to become king was shorter than the time I waited for my pizza. On arrival it was luke warm at best, flavours were decent if I'm honest but the fact it had been in the back of a van vauxhall corsa for 71 years ensured my jaws had a tidy Sunday workout. I now have six packs in my cheeks. Inconvenient.

It took AGES to get to my house, but the food was really yummy and warm so, i let it slide lol :)

Expensive, slow service, cold pizza. May not survive as a business when dominos open locally

Very disappointed placed order for delivery which was 35 mins late. Pizza was stuck to box so all topping had come off. Phoned to find out where order was and said will call back no call back very poor service

Brilliant quick delivery food was great

One of the milkshakes was spilt and only half full. I told the delivery driver I was unhappy with that after he said "its fine." Said I would get a free one next time.. my mum only drinks the milkshake so she had to go without. The pizza was cold. The kids refused to eat the chicken nuggets. But the chips were nice and cheese. I usually love this restaurant but this was a very bad experience.

Really great! Best pizza I’ve had and the coleslaw yum!

Food was not to standard would like a refund

No refund on drinks,ordered a bottle & got two cans instead

Premium burgers are the best !!

Food was hot, well prepared, well presented and the portions were generous (especially compared to some of their competitors). However this is reflected in their prices, which aren't as competitive as some other local establishments. So pays yer money and takes yer choice. We used a just eat voucher, but without this it may be out of our price range, especially if I were trying to feed my family!

Food was cold tasteless and late

Pizza and mozzarella sticks were cold.

Excellent food - tried the crispy Scrocchiarella pizza for the first time which was amazing!

Absolutely fab hot and just great we are stuffed thank you very good all enjoyed. Will definitely re order

Fantastic food tonight. Freshly cooked and full of flavour. Really enjoyed it!

Food was cold on arrival, not particularly great quality and not exactly as ordered. Disappointed as its a 'regular' order and this time, was extremely disappointed.

Yummy food, friendly staff and quick service 🙂

Waited 2 hours 15mins for food , I mean really and my burger and chips were cold not happy

Always brilliant pizzas 👍😃 Thank you !!

Ordered at 18.20 and it’s 20.45 and still not here

I left a note to message when outside as can’t here the door in the flat i live in and rang restaurant and wasn’t no help

Expensive as hell, pizzas barely had any taste to them and all just tasted bland in everyway imaginable... I could've gotten a whole giant pizza in Tesco's next door for only £5, good to know that I won't go there again

Страхотни пици, бързо деливъри, ниски цени

Had text to say food on its way at 19.06 it wasn't deliver until 19.45

We ordered 2lots of nachos we was so disappointed there was dry and not alot of topping like normal, I would say over 3/4 of both boxswas dry may of just had a bag of nachos. Usually these are really good but not tonight

We appreciated it was a Friday night so expected the delay on delivery, that’s perfectly acceptable. Though to wait for nearly 1.5 hours & then have the incorrect pizza was frustrating. We rang the restaurant & the manager suggested we could be lying as people try all the time. We offered to take pictures to prove our point but he wasn’t interested. He said if we wanted to wait another 1.5 hours then he would send a new one out but his tone was extremely hostile & rude. My husband drove down & showed them, they agreed the order was completely incorrect. My husband stood and waited for a fresh one to be cooked, the manager was there but not at any point did he approach my husband to apologise for the mix up (after all, everyone makes mistakes, that’s life) or any offer of anything for the inconvenience…just to reimburse the delivery charge would’ve been nice! Absolutely appalling service, not worth the £23.70 by any stretch of the imagination.

In the area for a couple of days and needed something quick and easy. On time, good quality and delivery instruction followed perfectly (access to property not straight forward) Will use again when back in the area, definitely recommended

Good hygiene rating, friendly staff front of house. I eat the same things every time so difficult to comment on the whole menu, but always enjoy the food.

You forgot the main ingredient the burger sauce

Joke of a restaurant- sent garlic and herb dip (orange in colour) and claimed it was garlic mayonnaise (white). Laughed at over the phone, disrespected and they tried to convince me I had received Mayo….what I received looked like tree sap. Stay away folks, I’ve ordered from this place over 30 times, never had an issue but the guy I spoke to earlier will mean I never order for this place again! Embarrassing to say the least!

The food is always great cooked and still hot upon arrival

Awful, stupidly expensive, the pizzas were burnt and they forgot 2 orders of fries when they eventually turned up. Go to the Dursley and Cam pizza place, they’re brilliant and actually worth the price. Never again.

Good friendly staff never had to wait always got served straight away never more than 10 minutes.

Usually very reliable but missed the cheese out of both burgers.

Expensive but reliable, good food and quick delivery

Always early excellent food just like the customer service 👌

Would give it lower if I could, ordered the chicken wings (£5) in an order they got delivered ice cold and I mean straight out the freezer cold. They had the audacity to try and charge me £12.50 for them to cook and deliver me a replacement. Over an hour later and they still weren't here.

Great food, milkshake is the best I’ve ever had, came early, friendly delivery driver