The Pilot in Hounslow

Such a disappointment to be honest. Feeling unwelcome. Stuff were unprofessional , rushing us with the desert. They even gave us the wrong receipt..also the price we paid was completely different than our bill..I wouldn’t recommend it .they made us so uncomfortable and unhappy. Wont go back.

It's quite relaxed and although drinks are not cheap, the outside space is nice, the staff are friendly and it's not far from Gunnersbury tube or the 440 bus stop.

Great space, great food. Really nice staff

Went here for a Sunday roast as we’ve been here before unfortunately the following happened - The staff got our order mixed up so one person in our group had food 15 minutes before ours came out - Rest of the food came out and one plate didn’t have roast potatoes.When asked why they pointed to the “extra” potatoes we ordered on top and they said they put them all in one bowl.A plate comes with 4 potatoes and the bowl they gave us came with 4??.So the extra potatoes were none existent, even the staff couldn’t explain - Potatoes weren’t cooked properly and were raw - Manager clearly wasn’t notified of anything as he came round and joked that our friend must’ve loved his food if his plate was empty and ours was full.Didn’t lift our spirits We would come for drinks again but not a roast

Visited the Pilot in Gunnersbury, what an excellent pub! The Peroni was very well kept in the proper glass. We also had Korean sticky Chicken Wings and Haddock and Chips, the food was plentiful and excellent! The bar staff kept us amused all evening with a special thanks to Ian!

Jude absolutely smashed the cocktails! We had: old fashioned, espresso martini, hugo. Lovely vibes here, albeit quieter than usual. Thanks again to Jude and the team.

Staff weren’t ready for the korn fans LOL. Decent pub.

Stopped by with a friend for drinks... served by Jess and Luke who were incredibly helpful, really friendly, and added to the overall experience of such a fun night. A great selection of wines and spirits too and not too expensive. Can't wait to go back soon!

Lovely bar staff and amazing outdoor area

Great local for food/drink, thanks to Jess for the great service

The Pilot in Chiswick is a charming pub with a cozy atmosphere and a great selection of drinks. The menu offers delicious British classics, and the outdoor seating is perfect for sunny days. Friendly staff and a relaxed vibe make it a lovely spot to unwind.

Very busy on a sunny Sunday but Jess did a brilliant job and looked after us. Great Sunday roast. Will be back another time.

Nicely decorated inside and out. Garden is big and spacious. Inside was spacious, too. Lots of draught drinks on offer. Enjoyed the Saturday afternoon atmosphere.

An airy spacious pub, in the neighbourhood. Very tasty creamed Feta dish with the perfect amount of chilli flakes.

Nice pub with a nice garden, I've been here for a corporate event so I can't tell much about individual dishes, but I liked the place.

We had such a lovely time at The Pilot today for a late lunch - it is a fantastic place to watch the footy too with lots of TVs both inside and out. Perfect

Ian was an excellent host and accommodated our group graciously. The food was great and Sunday quiz night was fun.

Lovely welcoming pub with great outside seating,

The Pilot became our 'local' whist attending a 2 week conference in Chiswick. Very good traditional pub with a well kept pint of London Pride and other beers. Nice beer garden and good service by the friendly staff. Recommended if you're in the area, and I will return should business bring me this way in the future

I had my 50th birthday here and booked their private function room, VIP area and secret garden. The team were lovely and all the guests were very impressed. Confirmation of booking and paying the deposit along with pre-ordering food and drink got a little more complicated than it needed with the change over of Management (twice) from time of booking to the time of the party. Buffet food was very good as were the range of drinks. My only negative, watch out for the service charge they put on the bill when setting a tab up. I should have checked when I settled the bill. I was stung for over £330 service charge. They added this to the entire bill which included people ordering from the bar!

Usually, a good selection of ales (keg beers and lagers for the less discriminating toper) and healthy discount with Chiswick Calendar Club Card. Update. Ale selection not so great recently.

Called in for after dinner drinks real traditional pub but modern Interior design

Howard makes quiz night so enjoyable. Come from 30 mins away just for quiz night.

Always so good here! The pints are pricey but the chips are real good!

Stopped in for a couple of pints. Mostly people eating. Quiet on a wet evening. Staff were welcoming.

Elegant local pub with friendly staff and nice atmosphere. The food is good and there is garden with heaters 👍

Popped in for a beer ,loved it ,good range of beers,great atmosphere.

Great service and food and drink Also parking is available outside

Absolute shambles .... they want you to que up like schoolchildren at the bar currently ( 17 56 Saturday 28 people in que 2 bar staff on ' nice people but clueless in how to run it and take the money ... the tables in bar have reserve in big black letters ' underneath..from 6pm ... surely someone in the pub can work out the table is not earning any money from 4pm customers avoiding them ... and the people booking the table from 6 will be gone to the game by 7 30 .. surely that's not economically viable.. wue up to 32 people walking out ..... I have been nursing a pint when I would have had 4 and something to eat because I can't be arsed I have know thus pub 40 years a succession of people have failed...until brentford hit the Premier league it was dead in week ... they are making loyal customers go elsewhere they clearly prefer tarquin from chiswick who want the table for an hour and a half who will be gone the moment brentford get relegated ....ps que now 38 .. 2 bar staff Utter shambles

Shane was absolutely amazing, even though he is just a commis!

Good few beers for a leaving party. Very accomodating.

Had a fabulous time at the Pub Quiz on Sunday. Howard the host was welcoming and engaging. Good drinks menu and lovely pint of Guinness.

A group of six visited for dinner. What an average experience, food was mediocre and luke warm, however reasonably priced if the quality was as expected. Staff appeared disinterested and more concerned about where they were about to go to after work. Toilets messy. We won’t be going back so many better pubs in the area. Such a shame

Good beer selection friendly staff and a very good atmosphere well worth a visit.

Went for food with the Mrs, served by Marcus he was very charming. Can’t fault the place great atmosphere, will definitely be back!

I attended a function in the Wellesley room which is a former carriage house and has a nice atmosphere. It's a good size for a site down meal for 30 people. The food was good but they struggled with service and it came out in dribs and drabs. The gentleman who was looking after us was very nice. There were staff from the kitchen helping out with service and they were a bit scruffy. A dress code would elevate the experience significantly. Parking is tricky in Chiswick but the various parking websites have options. Best to get that tee'd up in advance. A good space, decent food, slightly let down by service not in their attitude which was great but their ability to deal with a private function and the busy pub.

I have just left the Pilot . What a lovely atmosphere. Georgina is such an asset to your company . She has a super manner and even hunted for a place to charge my phone . She’s so helpful in every way . It was actually £30- £40. .

The worst pub I've been in. I couldn't believe the general manager was very rude to my 80 year old father when he asked for a jug of water was told to wait and it would be done when she can get round to it I'd give 0 if I could !!!!!!!AVOID!!!!!!!

Seriously loud after work (couldnt hear myself speak) and wine can be breathtakingly expensive per glass so beware when ordering

Great food helpful and honest staff.

Luton Town fan. Visited on 2 December 2023 before and after Brentford v Luton game. Loved it! Superb atmosphere, fans of both clubs were there, all mixing and chatting. It was very busy, but bar staff were on top of it, quick, helpful, and polite, I didn't have to wait too long for drink or food. I wish I could have stayed longer but the match and strike affected train service got in the way. Beer was tops, for me anyway, decent selection. Another nice touch was the doorman opening the door to meet and greet, and let people out, had a quick chat with him, gave me directions to the stadium which is a short walk, 10 minutes or so. Really enjoyed it, definitely recommend a visit based on my experience.

Very good local pub with friendly and knowledgeable bar staff. Always a warm welcome and good attention to detail. An extensive menu with interesting options including Vegan. Reasonably priced for this area. Well worth visiting.

Excellent food cosy atmosphere great fir birthdays

The thinking man’s post-Bees drinking spot, good range and staff, and spacious.

I went to the Pilot for lunch with a friend . It’s a very attractive restaurant with a nice ambience . I have been several times . This review is about the care and courtesy of Chloe . Chloe looked after us at the table . I found her very charming and also helpful with the menu. She is an asset to your restaurant. Don’t let her return to your branch near Heathrow . 😢😢. When you are well looked after in a restaurant - it makes the experience so much better .

I ordered Fish and Chips, which cost £18.95. The fish was either overcooked, or cooked in very old oil, or both. You could tell the chef knew because they presented the fish "upside-down, with the skin side facing up, because that was less burnt. You can see in the photo of the batter I didn't eat how dark it is. It tasted very burnt. I told the staff, who apologised but were very uninterested. Additionally no-one came to our table to clear the plates; I had to take my plate up to the bar to get rid of it after about 15 minutes of waiting.

Great cask ales, haddock and chips, and a lovely Sunday Roast.

Great pub food and friendly staff

Lovely pub. Friendly staff good food and fun atmosphere.

We attended a Birthday Party here, we were lucky to find a parking space right outside. I had a look at the Drinks Menu via the Internet before we came. The Drinks Menu on the Internet advertises Pol Roger Champagne at £ 67 a bottle, so we had quite a few bottles, only to find out that the actual price was £ 83 per bottle and not as advertised on their Drinks Menu. If prices have increased, they should update their Website. Other than that, it was a fantastic evening, food and service was good, and the Wellesley Room was ideal for our Party. Nice place!

We didn't go in but have every intention to do so next time.

Booked here for my wife’s birthday party last Sunday and they were just amazing. Nothing was too much trouble! They have a passion for what they do and were so much fun. The bartenders were charming, professional and oozing with charisma #Jude, and looked after everyone including the non-drinkers and the kids. We didn’t have to worry about a thing except the weather, but happily we got that too☀️. I cannot enthuse enough how the managers (Liz and Ian) made the day super-special…!! Highly recommended and would definitely book here again.

We attended for a corporate event and had a private room at the back. We had such a good time, particularly because of the incredible service - especially from Ian! He was absolutely brilliant and worked so hard to make sure we had a great evening. The food is yummy and very generous portions. Delicious drinks and the ambience in the pub is fab. Really friendly and lovely place, with excellent staff. Superb pub!

Have been there for food before, it’s chain gastro pub food- pretty good but you pay for it. Drinks are not at about £7.50 per pint so creeping up faster than anywhere local

I had a generally pleasant experience at the pub, with great drinks and friendly staff. The drinks in the bar were very nice, and I personally liked the Bloody Mary a lot. However, I was quite disappointed to see the russian flag on display. The pub claims to be LGBTQ+ friendly, but the display of the flag from a country which promotes homophobic policies is very insensitive and contradictory to this claim. I hope the pub can reconsider its choice of displaying the russian flag and take actions to better align with its LGBTQ+ friendly stance

I ended up in The Pilot because no seating was available in pubs by the river, but it didn't disappoint. I was planning to go for a crab burger. Unfortunately, they were running out. Instead, I had a cheeseburger. These guys' burger is exceptional!!! I can't recommend enough. They also have a good beer selection and a chill atmosphere. I am not a regular in the area, but I will visit again.

Looking for somewhere local to Brentford, but accessible to guests coming from further afield, my fiancé and I booked the Wellesley Room at The Pilot for our engagement party for around 65 guests (held on 16 September 2023). We'd already been to The Pilot before at various points in our lives with each other or with friends, and we knew we liked it as a pub, so it was nice to discover the function room. Even with minimum input from us with regards to how we wanted the room set up, the events staff at The Pilot quite clearly have a knack for this sort of thing. We arrived on the day to find some tables and chairs put out and arranged in such a way that those of our guests who couldn't be on their feet for too long had somewhere to sit down, with with more than enough ample seating out in the covered outdoor area that comes reserved as part of booking the Wellesley Room. The Pilot were able to provide festoons of fairy lights, which were all around the room and just perfect for the event, and there were enough points in the beams and walls where our own decorations could be hung up. As a Brentford fan, we wanted to be sure to be able to watch the match that day too - not a problem as there was a large TV in the room with Sky Sports and TNT Sports. Music later on we were able to put on ourselves with the Bluetooth speaker system available in the room (which staff will show you how to set up when you arrive). There is no hire fee, which is really good, just a minimum spend, and if booking over the weekend then expect to pay a £100 deposit to secure the room on a particular date, which is more than reasonable given the location of the pub and the size of the function room. The food options if you require catering are really good and even two weeks on from the event, our friends and family are telling us how much they enjoyed the buffet that we were able to arrange with the in-house catering (the Yorkshire puds were the firm favourite), with options available for all dietary requirements. We were allowed to bring in our own (shop-bought) cake and staff had a fridge where this could be safely stored until needed. It really was the perfect day. There's so much I want to say about it, but if you are local and considering space to hold a function, then we can highly recommend the Wellesley Room. We would also like to extend our heartfelt gratitude to Ian at The Pilot, who went above and beyond that evening; he looked after us, our families and our friends on the evening to the point that we all considered him a very important person at the party – we honestly owe so much to him for making our engagement party the success that it was. It really was the perfect day, and there was no request too big for staff during the planning stages, or for Ian and his staff on the day. Thank you again to all at The Pilot for giving us a space to make memories that many of us will treasure for years to come!

Nice little pub for a pre Brentford FC pint and burger. The burgers are excellent (£17) and the garden is nice, but the far booth at the back smelt really badly of urine. Service can be a bit slow at the bar, but the food came quickly. Staff were friendly. Also offered a wheat free beer option for my mate who is coeliac.

Looking for somewhere local to Brentford, but accessible to guests coming from further afield, my fiancé and I booked the Wellesley Room at The Pilot for our engagement party for around 65 guests. It really was the perfect day, and there was no request too big for the events staff during the planning stages, or for Ian and his staff on the day. Even with minimum input from us with regards to how we wanted the room set up, the staff at The Pilot quite clearly have a knack for this sort of thing; we arrived on the day to find some tables and chairs put out and arranged in such a way that those of our guests who couldn't be on their feet for too long had somewhere to sit down, with more than enough ample seating out in the covered outdoor area that comes reserved as part of booking the Wellesley Room. The Pilot were able to provide festoons of fairy lights, which were all around the room and just perfect for the event, and there were enough points in the beams and walls where our own decorations could be hung up. As a Brentford fan, we wanted to be sure to be able to watch the match that day too - not a problem as there was a large TV in the room with Sky Sports and TNT Sports. Music later on we were able to put on ourselves with the Bluetooth speaker system available in the room (which staff will show you how to set up when you arrive). There is no hire fee, which is really good, just a minimum spend, and if booking over the weekend then expect to pay a £100 deposit to secure the room on a particular date, which is more than reasonable given the location of the pub. The food options if you require catering are really good and even two weeks on, our friends and family are telling us how much they enjoyed the buffet that we were able to arrange with the in-house catering (the Yorkshire puds were the firm favourite), with options available for all dietary requirements. It really was the perfect day. There's so much I want to say, but if you are local and considering space to hold a function, then we can highly recommend the Wellesley Room. We would also like to extend our heartfelt gratitude to Ian at The Pilot, who went above and beyond that evening; he looked after us, our families and our friends on the evening to the point that we all considered him a very important person at the party. Thank you again to all at The Pilot for giving us a space to make memories that many of us will treasure for years to come!

What a great pub. Came here as an away fan to watch Everton play at Brentford. Great to see both fans mixing. Great atmosphere, and excellent food. Highly recommended, see you next season.

What a total disappointment! Dinner with my 2 adult sons. Roast beef all round ordered, only 1 beef left we was told. The more need available, so two beef one pork ordered. The pork ok the two beef so raw, so taken away and new plates served. This time with Bisto gravy and beef curled up from over cooking and tough as old boots. On to dessert, I ordered macerated strawberries with burnt meringue and vanilla cream. What was served was 5 strawberries cut up, the only Maceration was water, the meringues broken up shop bought served with squirty cream! When I enquired the only explanation given was the cream was Vegan! Nothing like described on menu (sticky toffee pudding I was told ok) £66 of total disappointment and family dinner a disaster, never again!

Decent pub with a nice beer yard, several ales on option, takes CAMRA cards. Food looks decent but haven't eaten here yet. Usually plenty of space but does get a bit busy before and after Brentford games. Staff and regulars (including the football crowd) are friendly

Great little pub, good drink selection. The menu is a bit boring but the food is good. No table service most of the time. We've always had to go to the bar

Its a nextdoor pub to us, pretty expensive with good ambience. We had buffalo and vietnamese wings and viet.. wings was hottier than buffalo and buffalo wing was more vinegery, i would not reccomend.

I recently visited The Pilot, which used to be one of my locals when I worked in Chiswick. I was very impressed with all of the improvements that have been made, it really is a lovely pub, with excellent indoor and outdoor facilities . I was part of a large party but, despite our numbers, the staff coped brilliantly with our orders and the food was excellent. I would like to give Ian, one of the bar staff, a special mention. He was really helpful, efficient and polite and made our evening extra special.

I was cycling past in the morning on a 14 mile bike ride and saw this quirky little corner pub on the hottest day of the year! I had to stop for a quick drink and the team were very nice and friendly and served me quickly. I sat in the micro garden at the front and enjoy a nice chat with another customer who had the same idea of being out. On the way back (Saturday night) I stopped off again and this time it was much busier with a friendly crowd- I got served quickly again and then sat around the side of the pub where they’ve got some benches kind of built of brick where it was quiet. I didn’t try the food but it was busy and I’m sure it’s a nice. One thing to watch out for is security as when I sat quietly drinking my pint and I saw a young kid with his face covered cycling past looking into cars with a flashlight. He was clearly looking for valuables to steal - I shouted him away but I’m sure that won’t be a deterrent- it would be great if the pub at cctv that covered this angle as well so people parking their cars can feel safe as well.

The burger was lovely, but even more special to visit my Uncles local.

Great pub quiz and a nice selection of beer.

Ridiculously expensive even for Chiswick. Don’t bother going!!

Nice Sunday roast, friendly staff. Good service.

Hugely disappointed with our experience here today. Service was shocking, food average at best. Despite being really quiet we waited over 40 mins for 2 roasts and a chicken pie. Ordered a second round of drinks which honestly the drinks sat on a tray on the bar counter for 10 mins and which I ended up collecting myself. The meal itself was very average, saved by a lovely properly hot gravy. Two staff on duty, not remotely interested — 3.20pm — one of them sat down in the bar with a chef for his lunch and the other had his lunch behind the bar whilst serving customers. No one checking restaurant customers. We’d been waiting 20 mins for the one dessert we’d ordered — Lemon Tart — but choose to cancel as it clearly wasn’t going to be coming any time soon and we were running out of time. Finally the ladies & gents toilets which are located in the basement were out of order — instead of putting a sign at the top of the stairs they allowed customers to go down to discover the toilets were out or order.

We decided to visit this pub to watch the Women’s World Cup Final. Although they were fully booked they were so accommodating and we managed to get some seats at the bar. The staff were so friendly and the atmosphere was so welcoming. The owners and staff should be very proud of how inclusive and welcoming the space is.

The pub was fairly decent, my only gripe is how expensive drinks were - even for the area!

Food not great but service brilliant.

Excellent Sunday lunch, staying in Chiswick (nearer Hammersmith side on the river) and was well worth the walk. Portions just right, the beef was cooked to perfection and cauliflower cheese one of the best we have had. All the staff very welcoming and friendly. We sat in the garden which was nicely laid out - shame about the rain but lots of space under cover to still enjoy. We will be back!

A return visit to an old haunt - we used to live directly across the road from The Pilot. Lovely to return and enjoy the place again. Thanks to Ian for being attentive and professional. Hope to be back soon.

I’m a regular at The Pilot and Ian is a gent. He always makes me feel welcome. Great beers and a gorgeous garden make it a must visit in Chiswick.

I was at The Pilot for a leaving party and had a fabulous time. Ian was great. Friendly, warm and welcoming. Nothing was too much trouble. He also made a great recommendation with the wine. Looking forward to coming back again soon.

My partner and I were a part of a wedding party and I tell you, Ian really is the man. Nothing was too much trouble, his service was truly impeccable. Will definitely recommend to friends.

Attended my dear friends wedding party on Saturday and just wanted to thank Ian from the bottom of my heart. He was absolutely incredible, the service he provided was amazing and like none other I had experienced before! Nothing was too much trouble for Ian, he went above and beyond to make the party spectacular. I will definitely be returning! Can’t thank him enough!!

One of my fave pubs in Chiswick for sure!

Marvellous place !!!!! I attended at my friend’s wedding last Saturday, the service was great, the food was fab and gentleman called IAN - If I remember well, who looked after us, he was absolutely brilliant and nothing was too much trouble for him! True example of great customer service really. So I want to say a massive thank you guys for everything! I’ll definitely return and bring my family down for a dinner next time I’m around At Chiswick!!!!! Keep up the good job!!! 😇😉👌👏

v cute neighborhood pub with friendly service. burgers are fab

Great pub which I last visited many years ago when a girlfriend of mine lived nearby. Now, in 2023, I'm living in the area and it's taken some time before I've gone back as there are plenty of other distractions nearby. Well worth visiting. Staff were charming and helpful and as I was not fully mobile was allowed to use disabled toilet upstairs to avoid a steep flight of stairs down to the regular facilities. Food and beer were high quality and the whole place light and airy. There is plenty of outside space but on this visit I didn't use it or check it out. Well worth a visit if you're in the area.

Absolutely terrible Saturday night. Booked table for 8pm. Since we arrived we have been harrased to order because kitchen is closing at 9pm ! Seriously on Saturday night ? Food was rubbish burger buns burned, run out of steak, fish was off. By 10pm there was nobody in the restaurant except us and we were literally pushed out because the chairs were coming up! Summer Saturday night In London worst ever night !

First time in kitchen being done up very quiet early morning like most pubs are music background top drawer me and the wife will be back

Nice atmosphere second time I've been here lovely staff will come back again

Really good bar snacks, great beer selection and has a FANTASTIC burger 🍔 would 100% recommend!

Pleasant menu and excellent assortment

Nice pub with a good choice of beers. Beer gardens back and front too.

Good food and drink, friendly and helpful staff. The indoor dining area adjacent to the courtyard was very comfortable and not too hot or cold with doors open in May.

Nice food,nice selection of drinks

Really nice outside seating at the front and back of the building. Dogs are welcome!

I don’t normally write reviews but I enjoyed this place so much. I was with my wife, two grown up daughters and one of their partners.We booked a table before and after watching London Irish play at the community stadium. We had lunch and drinks before the game then dinner and a few more drinks after. The food was incredible and the staff were all so friendly and helpful. We will definitely be returning when we are in London for the Rugby 👍

Brilliant pub allowed away fans in must appreciated and really food friendly staff

Brilliant customer service, lovely triple cooked chips

Really nice garden to sit outside and eat or have a pint. Went for lunch and had the burger which was also pretty good. This place is a little out of the way so it's quiet and comfortable during the week and on the weekends when there is not a Brentford Bees game on. Great place for a pint either way.

£3.40 for a half pint of coke. Double checked with staff member and he showed me on the screen that I was being ripped off. No more to be said..

How can you charge £3.40 for a half coke. Shameful. Verified by member of staff when checked on system

Friendliest staff ever, great beers, lovely location, cozy, nice kitchen (way above pubs average), fantastic patio. On Sunday it is awesome for families. What else can I say? Maybe they should reward me with a pint after this review. 😅