Bill's Chiswick in Hounslow

Sort out the acoustics. I visit this branch regularly. Staff can’t hear what you are saying

Very busy place. Only got a cinnamon bun to take away as heard a lot of good reviews of it. It is very tasty indeed. Didn’t disappoint.

Very dirty. The management really needs to work on keeping this place clean. I’ve been to many other Gail’s and this is by far the worst!

go in there every Saturday morning served by Jessy she’s the most polite member of staff absolutely lovely

Gail’s Chiswick is a charming café with a comfy atmosphere that instantly makes you feel at home. The tasty pastries and aromatic coffee create a perfect retreat for both work and relaxation.​​​​​​​​​​​​​​​​

Absolutely love this place, great food , staff always friendly and smiling.. Jess is fantastic Coffee great

With no hesitation I spent half of my life there on weekdays :)) the bakeries, pastries, coffee and breakfast plates are all lovely and best ones in Chiswick. The team is very polite and friendly which makes me feel like home. I love Gail's Chiswick <3 it is a gem in town.

Service and availability of pastries has been decreasing considerably over the past few months. We usually come here a few times a week and have found that particularly the cleaning standards have dropped considerably- even when low business, most empty tables continue to be unclean.

Twice the price of other high street coffee shops. Bland decor, cold food (that should have been heated), and a coffee cup with no handle. First and last visit.

Time and time again, and this is occurs in many of your branches, the tea pots are not cleaned sufficiently. I always order green tea and it is quite evident that a black tea was previously served as I brew the tea myself (I ask for the tea leaves to be placed out of the tea pot). This leaves me with a less than exceptable experience, as it reflects on the cleaning standards and more importantly the quality of the product. I sometimes feel that the tea is neglected in favour of coffee, when they should have equal billing.

My sister frequents this cafe and I really liked it, the staff was friendly and has a nice atmosphere. Also, the iced coffees were stunning x

Lovely Gail’s, one of the best I come to, lovely staff, thank you.

Good pastries depending on what you select. The croissant with ham and cheese was delicious when warmed up. The pain au chocolat with almonds was very tasty as well. The cheese stick and sausage roll were very good. I can imagine not everything is equally good there, e.g muffins were just okayish

Good products and mostly nice staff but allowing dogs in is just gross. The sign outside says "dogs welcome for takeaway", I mean surely, can't a dog just be left outside for a few minutes while someone buys bread and coffee? I've seen a dog jump it's front paws up onto the low counter near the window to sniff the uncovered food and I've seen staff go outside, pick up the water bowl for dogs with their bare hands and carry it inside to wash it in the sink with all the other cutlery and plates. That is just gross and shows no respect for basic hygiene.

🐰Vegan Review🐰 ⚠️ I rated 3 stars for the poor plant-based choice, but that would be 5 stars for the 2 cakes I've tried out. The brand should think about increasing the plant-based options. It's an ideal spot to welcome a nice Eco-friendly customer base, valuating calm and serenity ❤️ What I value the most : 🛣️The location is ideal, nearby Turnham Green tube station, on a very commercial Street. 🍵On 2 floors > 1rst Floor is serene and calming with a neutral decor, quite minimalist and loads of natural light. 🐕🐈Pet friendly ❤️ 🍼 🚼 Chairs for toddlers on 2 floors 🎶 Nice music, low volume. A must in a coffee shop 😂 Pros 🎈 I like the clean design and the wooden furniture. Large communal table upstairs for 8/9 persons 🏆☀️Loads of natural light 🚦I like the food display 👏🏾Quick and nice customer service Basically Clean 🎂My Vegan cakes were delicious 🧻 🧴Hand sanitizer available at the checkout 🔌Plugs upstairs and free wifi Cons❌ 😭😰 Their are literally 3 plant-based items on the menu : 🍋Lemon cake with topping 🍫Chocolate Tahini bite 🍔Vegan Burger (not available when I visited) I couldn't have a proper lunch. Edit: @Gail's Bakery Thank you for replying. I'm delighted you've been sharing my review with your team. I believe a proper plant-based menu will be very successful ❤️🏅

Angela is the best she is helpful she represents Gail’s in a good way she makes the coffee very very good I like Chiswick branch Angela made our day Many thanks 🙏🏻

They have the best bakeries in town. The quality of many bakeries, pastries and latte have also improved recently. They are a little bit relaxed about doggies (allow doggie to enter with owners to buy takeaways food and drinks), but hope they will be a bit more chill about it. It is almost impossible decision to go there for a short stay and work when you have a furfriend.

I’ve been wanting to try babka for a WHILE and I’m so glad I could find it at a place as close as Gail’s 😄

Great selection of mouth watering fresh pastries. However, our last order was disappointing as the coffee was spilt over the food due to poor packaging. We were told by the delivery man that he actually attempted to request Gail’s to pack the coffee properly but his request was dismissed as they were too busy. Our order arrived spoilt.

Slightly embarrassing and imho odd since flat white was served in a cup without a handle which is of course unusual and not safe.for the elderly and disabled.

I'm writing to express my dissatisfaction with the service I received at your establishment on 16/02/2023 at approximately 14:00. During my visit, I encountered an issue with one of your staff members. Despite my efforts to maintain civility, I was met with rudeness and a lack of professionalism from a woman, approximately 18-25 years old, with her hair tied up. Specifically, after requesting a cappuccino in a plastic cup, I was initially served the beverage in a mug. Upon notifying the staff member of the error, she poured the cappuccino into a plastic cup without addressing the temperature change, resulting in an unsatisfactory drink. When questioned, her response was dismissive and delivered with a rude attitude. Unfortunately, the busy environment prevented me from addressing the issue further at the time, and I left the cafe without my cappuccino. However, I felt it necessary to bring this matter to your attention in the hope that appropriate action will be taken to ensure a more positive experience for future customers

I bought a cup of soup. It turned out only half cup. This is the third time it happened! I found it’s very misleading. They should have priced soups by full cup or half cup…at least we can make a choice

I ordered some different food and liked them, especially the spinach and cheese roll. I think it is a bit expensive

really friendly staff, the pecan & cinnamon crumb cake is to die for!

Service was swift but inefficient. Coffee making was just okay. Staff weren’t friendly. Make me feel like I was intruding just to get their attention for my drink order which was made wrong and was remade. Charged 40p for oat milk when I order whole/semi skinned and I wasn’t refunded.

Food is good but the two girls who serve made us wait far longer than needed and were seemingly not in the mood to help. A smile would also be welcome.

Usual Gail's goodness with seating outside, and inside on two levels

I would like to start by stating that I am usually a satisfied customer of Gails services. However, the recent experience I had has left me quite disappointed, prompting me to share my complaint. Today, around 2:30 PM, during my visit to your [Branch/City] branch, I encountered an incident that greatly disturbed me. I came to purchase the "Blueberry Custard Brioche," which I am completely addicted to, opting for a take-away. As I have emphasized before, halal food is crucial for me, and as always, I requested packaging with a clean fork. Unfortunately, this request was met with a negative attitude from your staff, a black woman with long hair. The disrespectful and demeaning behavior of the employee greatly affected me. I believe such incidents not only harm customer relations but also tarnish the overall image of your establishment. I hope necessary measures will be taken to prevent the recurrence of such situations. I wanted to express my detailed complaint about the negative experience I encountered. I hope steps will be taken to address this issue, preserving the standards of customer satisfaction.

Love popping in - Gail’s has such a great vibe. Lovely cafe, loyalty app with amazing rewards! I have been to Gail’s since I moved to the UK almost 6 years ago. A bit disappointed with the sourdough toast 🫤 it’s not been toasted exactly. It’s more a warmed bread slice

I really love this place. Food and coffee are delicious, but the service part always makes me feel uncomfortable. Most of the employees working at the cash desk are rushing, do not even smile and look stressed. I usually grab whatever I chose and go out. I always need to remind about the Gails app I use. I would be such a great change if everyone who works in this cafe would be just more welcoming and caring.

You have to try the oatmeal cranberry cookie!! Absolutely delicious - one of the best cookies I’ve ever had. So sad I’m not local and can’t come again for this!

Once they say they dont warm up cheese toasty or croissant, its just pure laziness n not wanting to spend money for ready-to-use warmed up oven

Unfortunately the staff here is nosy unhelpful and uses the ‘health and safety ‘ card to justify itself. Very unpleasant experience

Sensational Blueberry Muffins at Gail’s - best in the area.

Quite a nice Gail's with plenty of seating. Good is a little pricey but makes a nice treat.

Really poor run branch of this chain. Very slow coffee making and always mistakes/confusion

Food always good, although some lines are better when they are still warm, but there's no option to warm up later in the day sadly, so a melted cheese croissant eaten cold isn't quite as nice. Coffee nice, but I've yet to find a branch that can make tea! The loose tea scoop is large, and often they have put three large scoops into a small pot...one is probably the amount of two tea bags. It's also a waste of tea. Expensive for what it is really... staff usually helpful.

Popped in for a coffee & pastry, very nice savoury cheese straw, and the berry & mustard danish. It was warm and comfy to enjoy hot coffee in a rainy day.

Last two times I went here a group of people upstairs were running a tech support business for go daddy out the top floor, taking up loads of space, laptops out, headsets, multiple phones, what a joke. For somewhere that was short on space why weren't they moved along??? It is nice in here but as you probably know Gail's is pretty expensive for what it is. This branch gets VERY busy (probably because of people using it as their office) and VERY loud. Not a good place to sit with someone. We live around the corner but wont be coming back.

Please, please, please train your staff. I was just served by a very young woman who clearly wanted to be somewhere else and her entire being radiated it. She whispered under her nose so listlessly, I had to ask her to repeat every part of a basic interaction. She then took an extremely long time - based on no queue before or after me - to prepare the absolutely worst, watery disaster of a hot chocolate I have ever tasted. She was so distracted that when I tried it and said, "This really poorly made," she just couldn't muster any reaction at all. This is no way to run a place. I feel bad for this young woman - please can you focus on giving your employees some sort of useful life skills?

I asked for a bag to put my pastry in apparently that’s having an “attitude”. Slow staff, side looks, don’t come here. Lazy slow. I was the only person. Still took 10 mins for pastry and coffee

Brilliant food and service...Will be going back regularly.

Food was decent but the staff were very rude. Didn't want to help with anything and would ignore us when we asked a question. Wouldn't go back again

Good price compared to some other bakeries in London. The service is nice and quick, and seating seemed quite nice too.

As welcoming as usual, almond croissants delicious,

Come here regularly the great food and coffee

Coffee is nice and so is the crossaint. Sat outside at tables located at Front of store. Went back in to use the toilet only for an older lady working in the kitchen who kept staring at my lunchbox as I was in my cycling gear. Bit rude, felt uncomfortable, don't think I will go back there again

I was there on the morning. One woman was standing before me in the queue. She finished her order, she paid, move on the side and I wanted to order but suddenly she came back and she start ordering again new food. Cashier ignored me completely. She didn’t say sorry or nothing. Rude behaviour from client and rude behaviour from cashier. I’m not coming back there anymore.

I come here way more often than I probably should! It’s just too good!!! Sitting upstairs in particular has a really nice atmosphere. A couple of the staff members in particular are really lovely!! They make me feel nice and welcomed and not judged for having my 4th cookie there in two weeks :P

Good bread, pastries and coffee

Love Gail's Bakery and I go there every week at least once, the upstairs is nice and usually quite to do some work. I am overall happy with this bakery but the recent price increase is a bit too much. Yesterday I paid 4gbp for a oat flat white. Which is not a large cup, unfortunately Gail's bakery is too expensive for their portions (both for food and drinks) Unfortunately I will be visiting less often.

The croissant is not good as I expected Very bad experience

Nice bakery however the service from staffs are pretty terrible in this branch. They told me they can’t toast the slice of bread which came with the soup and didn’t give me the takeout bag for my leftover quiche. Better to improve the service …

Went to Gail’s in Chiswick. Service was poor, counter girls were unfriendly and my coffee was spilled by barista with no apology. Pastries a tad dry, no real differentiator. Overall impression is overpriced and not worth it. I’d recommend you try a more independent cafe.

Really rude customer services, she gave me the wrong cookie I rodered. Focaccia extremely oily and chewy. The crumble muffin was also really bad quality compared to a few years ago

great coffee, nice bright atmosphere, lovely baked goods

Able to sit outside but nothing to eat that was wheat free.

Gail's Bakery has quickly become my go-to destination for all things deliciously baked. This charming and cosy bakery offers an exquisite selection of bread, pastries, and cakes, all of which are crafted with great care and attention to detail. Upon entering Gail's, the enticing aroma of freshly baked goods fills the air, creating an instant sense of comfort and warmth. The welcoming staff always greet you with a smile, making each visit feel like a special occasion. The array of baked delights at Gail's is truly impressive, with something to satisfy every craving. Their sourdough bread is a standout, boasting a delectable tanginess and a delightfully chewy texture. The pastries, including their buttery croissants and indulgent pain au chocolate, are nothing short of perfection. Gail's Bakery also offers a delightful range of cakes and sweet treats, which are as pleasing to the eye as they are to the taste buds. The carrot cake, with its moist crumb and luscious cream cheese frosting, is a personal favourite and an absolute must-try. To sum up, Gail's Bakery has won my heart with its warm atmosphere, exceptional service, and, most importantly, its outstanding assortment of baked goods. This delightful bakery is a must-visit for anyone with a penchant for all things delicious and comforting.

Always a nice place where to have a fabulous coffee.

I've heard so much about this place and tried it with my husband. The service is bad, the staff very inattentive and negligent. The food, specifically Filled Bagels and Muffins, very cheap, dry. The undrinkable coffee is the icing on the cake, it's very expensive, it's not worth the money you spend, there are many artisan bakeries in the area, undoubtedly better in terms of products and staff but above all cheaper than Gail's.

Amazing service! Babka isn’t bad either. 😉

I have been hearing about Gail’s gluten free bread for months. Arrived and requested for breakfast only to be told they won’t serve it. Then said I would buy an entire loaf just to enjoy breakfast with my family. They wouldn’t hear it. Very disappointed. I expected more from Gail’s!

Visited this morning and with three members of staff behind the counter, I was told they couldn't serve coffee, yet. No explanation offered. Useless.

Ham and cheese croissant is the best in town. Other baked goods are not as tasty. Coffee is OK

My husband & I went to this Gail's Bakery for a quick dessert and drinks..Was a relaxing cafe. Nice, clean environment. Highly recommended ⭐️⭐️⭐️⭐️⭐️

Alright place, although my coffee tasted almost off and the cinnamon bun was very dry. The atmosphere isn’t that great - not very comfy seating and not very spacious. Wi-Fi connection was very slow. I do want to try it again, as I am fairly certain other stuff they have is good, but I would definitely take it away and eat it somewhere else.

Incredible place to visit for a weekend breakfast. Love it.

Lovely Gail’s cafe, nice space upstairs to sit down. The baked eggs were delicious and avocado toast was good. Very busy so had to queue for a while to order.

Usually love Gail's! But staff here were repeatedly rude on a Saturday. As an example, asked to warm up a quiche and they just said no without an explanation. Please at least say something like "sorry we can't for process reasons" or something :) also asking folks to "move along!". Very unlike Gail's, they must be stressed.

Just one of my favourite bakeries in town. Always keeps coming back for the cinnamon twirl.

Returned recently after many years away. No reason for not visiting, only that it's too busy for my liking, and there's many great places in Chiswick. However, during the week, much quieter and can find a seat. Attentive & helpful staff, great selection of food on offer. Love the fresh out-of-the-oven sausage rolls! Fantastic, the BEST! Freshly toasted bagel this morning, simple but lovely with jam & butter. Reminds me of my Oxford days.

Food and drink ok but pricey, service very good but please when now the heatwave is over turn off the aircon all windows open place was freezing and my hot drink got cold quickly!

Nice service, good food, fine coffee, excellent location, calming music, but it's understaffed as the upstairs is full of dirty old trays, mugs, plates, etc. This isn't a reflection on the staff, but the company's wider management. Employ more staff.

Just bought a bagel sandwich of Salmon. Very delicious but the bread was extremely hard, I couldn’t even chew it. I did asked if its soft, he said yes. Its always good to inspect the quality of the bread in good condition

Nice pastries, some of them are worse, some of them are better. But the average quality and taste are good. The only disappointment was chocolate babka – super dry and tasteless. The porridge was really tasty tho. And sourdough gluten-free bread is sooo good (for a gluten-free bread which is hard to find)!

Always great service and good quality food. I continue to go back to Gail's (many different locations) because you can expect consistency and good quality! Very good sourdough, pastries and coffee.

Always love coming here ! the quality of food and drinks is always consistent and tastes amazing ! Love the chocolate and almond croissant and the seasonal specials as well ! Also staff are nice and helpful always make you feel welcome 😍

I can say I won’t come back to this Gail’s. I asked for a lemon drizzle cake and they found a few behind the till. It is normally a lovely cake this one was a little dry and when I saw it’s best before date was tomorrow that has now put me off. Normally it has a good few days on it but already today is dry. I love Gail’s in clapham but chiswick I will not be back with your average service and stale cake

Happy and friendly staff, food is fab and not to expensive

I concur with @boss body beautiful's experience. Absolutely shocking customer service on at least 2 occasions. First time around I thought it could be just that the person was having a bad day. But when it happened again, it had me thinking that this couldn't be just a coincidence. the person who took my coffee order didn't communicate it to the team, so I ended up with a very milky coffee instead of a dash-americano that I had ordered. When I pointed it out the lady at the coffee machine, she rolled her eyes at me, making me feel very uncomfortable. Despite that I thanked her for changing my coffee, however, she didn't have the courtesy to either reply, acknowledge or even look at me. it wasn't a busy time of the day, and considering another customer also felt like that, I think there may be a deeper issue here that needs to be addressed. being insulted twice was enough for me, so I wont be going back. not one to write negative reviews, but given how it made me feel I wanted to see what other customer reviews were like and I'm not surprised to see at least one other person who had a similar experience.

Disgusting service from a young man with a peak cap on backwards. I ordered a scone to eat in and he gave it to me in a bag. When I corrected him politely he huffed and puffed and bashed my scone on the counter. There was absolute confusion with my drinks order and overall an unpleasant experience. I was was with my baby so it was too much effort to leave and go somewhere else. Save your money and go to Starbucks. Service here is shocking. I was the only person of colour in the store so not sure if that contributed to the bad service but everyone else was greeted was a smile and good service besides me

I have been today at Gails in Chiswick. Coffee was tasty and they use my favourite oat milk ( OATLY). I have also noticed they have Bonsoy soy milk so next time I will try it. I have always heard so much about Bonsoy so I have asked the barista if I could try some and she have me a sample. My only regret is that unlike other bakery chains and generally speaking other chains the vegan pastry choice is close to none. One tiny ( yet delicious:-) ) little chocolate cake is all what vegans or those egg and dairy intolerant can consume, hence the 4 stars. I know Gails and their team could create really delicious vegan pastries which vegans and non vegans would love so COME ON Gails;)

Excellent place. Great croissants and staff

I really love to pop out and grab a barrista coffee. I've never tried Gail's before so have it a try. Unfortunately the coffee was luke warm and although I asked for a latte I couldn't taste the coffee !!!! Very disappointed. I also feel it is very over priced, not the coffee but breads and pastries. Shame !!!! The staff were pleasant hence the 2 stars.

Amazing place. The staff and the management are so down to earth and always wears a smile. I would highly reccomend this place for great service, nice and clean place, 2 levels of seating. You got to see visit this place to appreciate it.

Lovely place. Location is amazing to just sit outside and relax.

Sausage roll is our everything 👍🏻

It's good but not as good as Ole & Steen, so when they open next door they will definitely feel it. I worry about anyone with allergy or intolerance as there is nowhere to find the ingredients. Even online this is not available. For me this is a big minus.

I ordered a single espresso and was so disgusted, I never ever had a coffee like that. The waitress even she saw me disappointed she didn’t answer.

Second time finding missing things when taking the order home . Check your order when they put it in a bag , when they are busy it is chaos , they forget to give you everything you order

Simple food done well. Friendly, polite staff. Delicious aromas from onsite bakery!

I always stop here for some decadent vegan chocolate and tahini bites which are like divine brownies. They have really good almond butter on toast!

Love the food at Gail's, but as usual the service is awful and the staff are so disinterested and rude.

Best iced latte in west London. I just wish they had a loyalty points system to reward their regular customers!

I normally pick up the flourless chocolate cupcake but got a brisket and lunches slider instead. OMGGGG! It’s a must have folks. Absolutely delish and filling. Love the Snacks and sweet treats there but the bread loaves continue to be dense.

Agree with comments below about sassy staff members. Girl who served us looked like we disturbed her from her - doing nothing 😀 Ordered iced oat latte, that was absolutely delicious!!

I generally love Gails but this one is thoroughly disappointing. Staff are frequently blunt, sassy and unhelpful. All their croissants had been over baked - when I asked if they had any which were less burnt the reply was essentially “your wrong”.

Cold filter coffee. When I complained to man at counter serving coffees he responded, "That's how it comes". Asked for refund, which the processed grumpily. No apology. Fortunately, his female colleague then intervened and made me a hot Americano, and her attitude was so much more pleasant.

To be honest, I heard great things about Gails. But I am disappointed by the attitude of the staff here. I found them quite rude. Never smiled and short tempered as I was choosing what I wanted. Bakery is fine but not amazing. I think I will try other stores around the corner here.

The woman from the kitchen, with a foreign accent should learn some manners before talking to people. I have asked her if they have chocolate croissant and she said to to me "why would we have it" I don't know, maybe because you're bakery. Honestly, maybe she shouldn't be there with this attitude.