The Pier Pub & Restaurant in Medway

My word the worst meal I have had in a while Super thin sandwich and some cheesy chips, ordered chicken strips which were nuggets. Awful couldn't eat it. £34 for the privilege and we only had 1 coke and 1 lemonade Never returning there I would not waste your money or time. Honestly not been this disappointed in a long time

Was here b4 and it was fantastic. Had a saturday lunch . What a joke. Ordered the burger and the beer battered fish. Was told there was no cheese for the burger🤣the beer battered fish was was two breaded goujons. Don't waste your money

Lovely pub great service. Lovely view across the river.

Sunday roast lots of food on the plate, sadly most if it stayed there Not an experience I'll repeat personally, but there was a few others lapping it up. Service was good because it was virtually empty when I got there.

Booked for lunch. Pub under new management and experience was disappointing. Told kitchen was closed, then had a strange ploughman's. Very different reception and menu as in the past 10 years.

Went here today and had 1 lemonade, 2 diet cokes, 1 pint of IPA and one pint of cider. Total cost £29.40. Absolute rip off. Won't be back. Much cheaper in the pub along the road.

nice visit, friendly people, would recommend, especially when the tide is in , scenically beautiful

First visit since change of ownership/management. Received a very friendly welcome. Beer and wine chosen were both of very good standard. Definately going back very soon

Two of us came here for lunch. We had a friendly greeting but no attention. There is now a smaller lunch menu than most pubs. It used to have an imaginative and varied menu. We ordered spaghetti carbonnara. When it came it bore no resemblance to this classic Italian dish. It was a sloppy watery mess. The spaghetti was overcooked and floating in the sauce. The pub was quiet. The staff were chatting among themselves and the service was very casual. This is a nice pub in a good position on the waterside. It has gone right downhill in its standard and provision of good food, and in its atmosphere. A real shame.

Sadly most of the food menu was not available and of the dishes we got 2 had to go back But a nice Guinness and new management so maybe teething problems

Food was exactly what you would want from a pub and the service was great from a really friendly member of their team.

New to the area, I took the birthday boy (hubby) for a drink and some pub grub with a few friends and family. Fantastic service! Very friendly. Enjoyed lunch and a few games of pool whilst enjoying the view of the boats in the Medway. Lisa was a fantastic, friendly host. 🌟🌟🌟🌟🌟

Great new landlady very helpful and chatty

Popped in for a coffee and they had only just opened. Nice enough lovely views of the river. Had a nice time.

Great service, the premises were lovely and clean, the food looked so good

Very enjoyable, and they mafe the whole family welcome, including the grandchildren and our dogs

Great night out. Staff made us feel very welcome. Great food too.

Thursday evening drinks & food out with Friends. Really smart bar, landlady was really friendly and helpful. Quite a basic menu but decent pub food. Our friends had the burger and said it really nice. I went for pie and chips which I really enjoyed and my wife has chicken wrap which she really enjoyed so all good. Good selection of beers & wine. The family running the pub have only been there a few weeks but seem really nice and the few times I have been in for a drink has been a lovely atmosphere.

We've not been to The Pier in Lower Upnor for a while and popped in today as we were passing. It has new owners who have improved it no end. Its run by a family team who are friendly and polite and we were so impressed at the change we stayed for food. What a treat! The food was delicious, plentiful and extremely good value - and the service was excellent. We will definitely be going back and would recommend anyone in the area looking for a drink or food to give it a try.

Amazing dog-friendly restaurant/bar.

Mothers day meal. Food appaling. Three slices of dry beef, 3 small hard potatoes, a black ball of stuffing. Never again. The only thing that was nice was the table ddecoration.we didn't even bother with dessert. A £15 roast that probably cost them pennies !!

visited today for some lunch limited menu so i had lasagna my husband had jacket potato my lasagna was gross didn’t even taste or look like lasagna and tiny and no garlic bread with it my husbands jacket potato was tiny dry hardly any beans that was dry no salad the plates was burning as been microwaved to much didn’t even ask if we was ok or how was the food i left my lasagna my husband ate his as was hungry used to love coming here food used to be lovely was gutted so my husband took me to the pub next door the ship and i got a burger as was starving it was amazing and really lovely staff

Visited today. Appreciate that managers are new. The menu was limited...ordered cod, chips and peas. The dish came with salad, not peas. The cod and chips were very, very poor quality. I think they came from the bargain department of Iceland; tiny, dry, breaded, tasteless fish and overcooked cheapo chips. At £12.95 a portion it was daylight robbery. There were no desserts. The 'chef' and other staff then proceeded to eat a takeaway Macdonalds in the restaurant!!! I think that says it all really. Will not be recommending or returning. The Pier would have been far better off not doing food until they are properly prepared and have a qualified chef.

Nice old proper pub. Friendly staff. Nice atmosphere. Good parking.

Ignored our request to book a table and when we phoned we were told they were closed despite their website and Google showing they are open. Clearly they don't need any customers 🙄 🤷‍♂️

Went for lunch with husband. We both had a daily special. Which although took a little longer was well worth the wait. The Pier has a lovely nortical themed bar. The staff were friendly. There is outside seating with views of river medway x only downside no parking. Would recommend.

There isn't a great selection of ale and whatever I want on the few times I've been has been off. One Saturday night they had sent the chef home early and my dinner consisted of sharing a bag of crisps with friends.

Brilliant pub for food and atmosphere.great staff to .i always recommend this pub to my friends .keep up the good work you do .your doing great x

This was awful experience the soup was awful when we complained the so said chef came out not in appropriate dress also was very rude . Watched while he prepared food no gloves no apron just day clothes not professional at all handle meat before then handling ham piling chips salad leaves no gloves it was disgusting 🤢. Will not be going there again until the cook is got rid of . The young waitress was excellent the older lady was also quit sullen and rude .

Sat down, firstly told there was no cod. Ordered jacket potato’s, waiting an hour, some guy came out the kitchen who looked like he shouldn’t have been cooking anything. Said that all the jacket potatoes were spoiled and couldn’t make them either. Very poorly run, slow service and hardly any food.

Nothing negative to say went lunchtime sat outside by river staff friendly good selection of beers edible food enjoyed by everyone

Lovely place , amazing staff! Dog friendly. 100% recommendations

Very quiet when we visited, but good value and nice food

Three of us visited for a Sunday Roast. I'm vegetarian so asked for a vegetarian roast dinner but this wasn't catered for. So I requested a vegan burger instead of the meat for my roast dinner. This became very complicated for the staff as I tried to explain. I received a vegan burger and chips together with roast potatoes Yorkshire puddings and vegetables. 2 X Meals on 2 plates! The food was good and was shared amongst my friends as didn't want to leave any. Too full to fit in a dessert and was carried out to the car cos too stuffed to walk!! 😨 Please incorporate a vegan roast in your menu it would be so much easier to order.

Lovely place to chill and relax watching over the sea. Good prices.friendly staff ..all good!

had a lamb roast here. was extremely disappointed. lamb was of cheap quality. yorkshires were frozen defrosted. veg was frozen microwaved. gravy was watery. Would not recommend. HOWEVER my guests had the chicken schnitzel burger which was very nice. so 2 stars to balance that out.

Excellent chef. We arrived with ten adults and five kids. He managed to take our orders and serve all the food in good time. Delicious food as well.

Really made to feel welcome by the pub staff and chef. I have visited this pub three times now and cannot fault anything. We had the scampi and the chicken Schnitzel burger. The food cooked well and plenty of it. Good service. Well stocked bar. Lovely and spacious pub interior, light airy and well decorated knocks the spots off of the other pubs in Upnor. Will definitely return to this lovely pub.

Was make to feel welcome. A good atmosphere

Really friendly staff. Food was exceptionally good and really big portions. Go out of their way to help. Will be back. Thank you so much

The only pub I’ve been that charges 3 different prices for the same drinks ,how can 2 drinks go from £7.75 to £8.25 to £9.25 ,when questioned this to barmaid we was told we would have to wait till the end of the day to see the till diffence 😡will not return total shambles

Only popped in for a couple of cokes and to meet a friend. Nice ambience and reasonably busy.

Visited today. Ordered the roast. Such small portion. One potato barely roasted. One overcooked tiny stuffing ball. Meat dryer than ghandi's flip-flop, and frozen veg. Was smaller than our child's meal from the childrens menu. No spoon. No condiments. Most gutting thing was having to pay nearly £50 for 2 roasts and a kids meal!

Good pub food and range of ales

Was very quiet on the Wednesday evening we visited the pub. The food was amazing and very reasonably priced 😊

Just had the best burger here! Staff were lovely and prompt, will be back again

Lovely pub,friendly staff, lucky for us, we got a table on a Saturday night. Should have been packed, food was great! Lovely waitress, couldn't have been more helpful. Will return.

We have had a really good meal today. Lasagne was excellent as was chicken burgers and delicious chips. Service and lovely waitresses were excellent. Well done.

The meal was delicious but a bit expensive I know prices have gone up but just under £10 for a jacket potato with cheese and chutney a tiny bit of salad dose seem a bit steep . The staff were very friendly it it wasn't for the price I would give it a 5 star rating

The one star was for the view. How is this place still open? It’s run by the most inhospitable person, if you like Fawlty Towers you might be amused. Do yourself a favour and Walk the 30 yards to the other pub.

14 of us stopped for drinks following a walk that we regularly do in the area, on a Monday afternoon. One of our group happened to bring some leftover snacks from the weekend and handed them out to us. The landlord came out shouting saying that we could not eat there (even though the sign outside said there was no food available on a Monday) and that it was not doing his business good. We did not bring a lunch to eat there (this we agree would not be acceptable) - however, the service was really slow and his overall attitude throughout was rude. We will not stop again.

Visited at lunchtime. No food, so we ordered drinks. The service was dreadfully slow, despite the bar being empty. The manager was unwelcoming and rude. Have visited a few times, and not been impressed. Won't be returning. A shame, as the position of the pub is a wasted asset.

What a rip of place. West end prices tatty pub rude staff.

Where to start!! Awkward upon entry, seemed as if nobody wanted to approach us to ask why we were there. The table wasn’t ready even though we booked in advance and paid sizeable deposit of £90 (£10 PP) Slow to take our order No condiments on the table and had to request them on two occasions. Couldn’t start the meal as we was wait for for the condiments for 5 minutes or more… English mustard was requested and we was given a miniature ramekin the size of a bottle lid for a table of 8 and it was actually American hotdog mustard. One salt an pepper pot to share Full deposit wasn’t deducted from the bill as one of the diners didn’t arrive. No itemised bill of what we had been charged and when requested it was a couple of scribbles on a piece of scrap paper with only subtotals of food and drink. Staff wasn’t very attentive and took for ever to come back to us. Food was bland and didn’t look appetising A dish had to be returned as it was cold. Automatic service charge of 10% when the service was shocking. When we questioned why the deserts were taking so long and why they were sitting on the service hatch… the manager approached the table and proceeded to tell us in a condescending manner, it was our fault as we asked for the fudge cake to be hot and the only way they could be warmed was by heating it with a 2000W light bulb… and the reason that the service was slow was because there were 8 of us… wouldn’t mind but 70% of us ordered a roast which seemed to consist of mostly frozen produce… I even offered to preorder our food upon booking the table, appreciating that it was a large group but was assured it wasn’t necessary. When I challenged the manager on how he was speaking to us and the inconsistencies with the bill, he became agressive and grabbed his notice from the entrance table which listed his terms and conditions and small print… of which, none were explained when I booked it in person. The remaining staff spoke to us as if we were stupid and expected us to know and look at all of their notices dotted around the place. I think they should take a leaf out of the the books of the other pubs within Upnor to see what quality food and service actually means. Certainly won’t be returning or recommending this place any time soon.

This is in a nice location and has great potential but fails to really deliver it's potential to get a 4 or 5 Star rating. The positives are that the general look and feel are fine and it's a spacious place. The food is of average price and average standard - nothing to write home about but nothing complain about either. You get what it says on the Tin basically. Unfortunately Real or Cask Ales were off during our visit (at the weekend) and upon our arrival the venue had mistakenly booked us at the wrong table to allow a Dog but proceeded to blame us for not telling them when booking, which was complete nonsense and I'm sure with retrospect the Gentleman may have handled that situation better, he did say thanks for our visit at the end which was massively appreciated. I scored a 3 but without the Dog incident would have scored a 4.

I don't know what's happen to this place. I used to love the food here. But now (Nov'22) The choice on the menu is very uneventful. When I received my food, (chicken strips with sweet chilli dip) When I got my food it was chicken schnitzel cut into strips and when I said 'where's the the sweet chilli dip' they gave me me some garlic mayonnaise which was very Bland. My sister that had ordered a gourmet burger, she was also very disappointed by a very dry hard lump of meat. Unfortunately this was all served at full price and I'm sorry to say we will never be going here again to eat. THE FOOD HERE `USED` TO BE EXCELLENT

Sad but the owner is struggling with supply and demand. Not many customers and hope trade picks up. Lunch ok. My friend had tummy ache after the chicken burger.

Lovely setting by the river and nice inside. Saturday night. Pub was virtually empty, just 4 people, at 8pm. I actually thought it was shut. We only stopped to have a quick drink before dinner at a local restaurant, so I ordered a JD and coke splash and Southern comfort with lemonade splash. Both singles. The bill was £12.55 !! When I asked why, I was told we don't sell a mixer splash, you have to buy a whole bottle of each. They were £4.40 Disgusting policy. No wonder on a Saturday night at 8pm, it was virtually empty.

A cut above your average pub fair. The cod n chips is huge!

Went for Sunday lunch a couple of weeks back,and can honestly say it was disgusting,stated seasonal vegetables,tell me what's seasonal about frozen peas,carrots and cubed watery suede,ready made frozen Yorkshire and not a bit of meat juice in the gravy, whilst eating it my son witnessed the chef,who I have since learnt is the landlord,picking up the suede with his hands squeezing the water out of the suede putting it in a bowl to microwave,I was disgusted after he told me this and I left my dinner,My Mum is a chef and was appalled as this was also her pub in the early 80s for a few years,I said I won't be back here again absolute waste of hard earned cash on Pelt,these brewery's are not fussy these days are they,we went along for a drink at the Ship bumped into friends who had just eaten in there said their dinner was lovely I said well we've just eaten in The Pier and what Garbage it was !

Lovely meal at the Pier tonight. Prawns on a bed of leaves was lovely. Followed by Scampi and chips well cooked the whole meal good, although I am not a great fan of garden peas. The scampi was lovely and the chips were beautiful and plentiful. Good meal and the servers were very helpful and friendly. Will definitely return. And the liquor coffee was lovely.

Went here for lunch. Waitresses lovely and helpful. My friend and I only had a jacket potato with prawns, We complained that both of our potatoes was cold on one side .The chef came out and tried to convince us that because we had a cold filling that was what made it cold. The way he spoke was as though we didn’t know what we was talking about even though we are both old enough to have cooked hundreds. We ended up just finishing our drink paying the bill and leaving. WILL NEVER RETURN

Amazingly friendly staff and very nice pub. Can't wait to spend more time there

Bitterly disappointed by the roast dinner. It was so unbelievably bland! I don't know how any chef can serve that food with pride. Vegetables boiled to within an inch of their life, the roast potatoes were soggy, and again, lacked any form of flavour. The gravy was essentially water, in taste AND consistency! 'Rich homemade gravy'.....it was a joke. The disabled/baby changing facilities were disgusting. No bin to dipose of nappies, and the toilet itself was foul. To top it off, the baby changing table was filthy. The ONLY positive to this visit was the two staff members that we dealt with. They were both really polite, friendly and professional.

Food was fantastic and service was good to .

Staff were lovely and prices were reasonable

We visited last Saturday as a group of 6. A glass of red wine was ordered, as part of the 6 drinks, which was undoubtedly corked. It smelt of vinegar and tasted disgusting. However, the owner took it upon himself to try and said that's how it should taste! Seriously!! He would not change the glass for a new one or offer a refund. His manner and attitude was simply RUDE. We would have stayed for 2 or 3 more rounds but left based on his lack of customer service. It's no wonder the bar and restaurant was empty on a Saturday night! Don't waste your time or money here!

Visited on Monday there was a sign saying ot serving food. They were. Was served out of date cinzano. Customers walked out as no one attended to them and I was appaled to hear the chef ball out a member of staff from the kitchen whilst we were in the bar

Went for lunch. Ordered a jacket potato with cheese . When it came up. It was watery with a load of red onion chutney in it and squeezy cheese on the top. Bloody awful. Don't.know how they have got the nerve to sell it Also the coffee was awful. Donbother

Great place for lunch, staff although slightly under staffed (but looking for more) could have been more pleasant, Nice views over the river to boot.

Lovely food, amazingly friendly staff, although they were slightly under staffed (but were looking for more), great views over the river. Would go back again.

Great pub with a good choice of drinks, fantastic location and excellent food.

Lovely pub, great food and lovely to sit out in the sunshine.

Lovely pub! Great views. Friendly service

Nice boozer in a nice surroundings

Quick good service on a hot Sunday, Very relaxing

This has to be the worst service I’ve experienced. It’s as if someone’s said let’s be as awkward as we possibly can to customers. High chairs not allowed outside and staff look at you like you’re stupid for not knowing their silly rule. They then moan at you for taking a cutlery pot outside as these are also not allowed outside. They offer a turkey roast but you can only have turkey if you have all three meats you can’t have it on its own. The roast was grim, looks like prison food tastes awful all of the meats were dry with a kids bowl with half a chopped carrot and about 20 peas for veg... And for near £17 it’s not acceptable and I’ll not be returning.

DO NOT EAT HERE: Service is extremely slow, roast dinner consisted of frozen veg, yorkshire pudding and frozen stuffing ball, mashed swede was watery and our ticket wasn’t put through to the kitchen, we were offered a free drink only to be told it was for 1 person only the landlord confronted me and was aggressive and unpologetic made me feel very intimidated, he is definitely in the wrong job.

DO NOT EAT HERE: service extremely slow, roast dinner was all frozen food warmed up, we waited ages and I went in to complain to find out ticket had not been put through to the kitchen, we were told we could have a free drink but chef/landlord came flying out from kitchen to say only 1 of us could have a free drink and I asked how long food would be because we were starving only to be told by the chef/landlord that I didn’t know what starving was, he became quite agressive and asked if we still wanted food!! I would never go back to this place and when we were leaving other people commented on how bad the food was.

Lovely welcoming staff on arrival and the food was superb, fast and fresh! Highly recommend!

Nice place to relax and enjoy some food and drinks

Popped in for a pint today Barmaid took a few minutes trying to pull a pint of Neck oil, I could see it wasn't looking too good so said i would have something else, But she persevered and i took it. First taste it was obviously flat and not good Took it back and asked for something else But a awful rude Man came from nowhere ranting how good his Beer was and i had no idea what i was talking about scaring everyone in the pub. He admitted it was the first pint out of the Barrel but could not accept it was inferior, ,After standing and trying to stare me out he said i could have a refund but not another pint and to leave,Such a sad man who obviously struggles with admitting to being wrong. He will prob reply telling a load of lies, avoid this place until this man leaves

Food was okay. Very slow service and took them over 20 minutes to give the bill, we ended up asking 3 different People. Nice location and pretty out the front.

Popped in for a pint today Barmaid took a few minutes trying to pull a pint of Neck oil, I could see it wasn't looking too good so said i would have something else, But she persevered and i took it. First taste it was obviously flat and not good Took it back and asked for something else But a awful rude Man came from nowhere ranting how good his Beer was and i had no idea what i was talking about scaring everyone in the pub. He admitted it was the first pint out of the Barrel but could not accept it was inferior, ,After standing and trying to stare me out he said i could have a refund but not another pint and to leave,Such a sad man who obviously struggles with admitting to being wrong. He will prob reply telling a load of lies, avoid this place until this man leaves

Food was below average. The soup was quite tasty but was so thick you could stand a spoon up in it. The toasted ciabatta was too heavy on the chutney, bacon was so over cooked I could hardly cut some of it with a knife, and there was hardly any cheese. Unfortunately, on a couple of occasions, we overheard the chef being very rude to an older member of staff who was only trying to get to grips with the job as she hadn’t been there very long. I have given my review 3 stars purely for the service we received from the 3 waiting staff. They were lovely and nothing was too much trouble. As for the chef, our experience was spoiled because of his behaviour towards very good staff. He rated zero and we would not return.

The Pier is in a nice location close to the water front (as the name suggests). Inside is clean and nicely furnished, with a sea theme - mooring ropes adorning the bar, for example. The staff are friendly and helpful, although we did overhear the owner giving out to one of our waitresses. Unfortunately it's not really good value for money, and the food is, at best, average for the price. A single course and 1 drink each for 3 people, cost £85. You might expect that in a dedicated restaurant, however for what is essentially pub grub, it's quite steep. The food is not bad, per-se, but it's certainly nothing to write home about either, especially at current prices. I saw a review on here from 2021, saying that they couldn't believe it was £14 for a small portion of fish and chips - unfortunately the same small portion, is now £17. At that price, they had better be spectacular - but sadly, they are average at best.

The food was cooked fresh, lovely service from friendly staff. Would highly recommend

Reasonably priced in a good area! Lovely views and chips to die for!

Despite a warning of staff shortages, we were made very welcome and had excellent service throughout. Good food in a very clean environment.

Lovely friendly pub good prices will definitely go again thanks

We had Sunday lunch at the Pier as a family of four. First time visiting and very disappointed. Staff (with the exception of one lovely lady) were incredibly poor at communicating, there was a real lack of people skills. Our server failed to inform us on arrival that there is a limited menu on Sundays, only roast options available. When the food arrived it was disappointing, meat was OK but everything lacked flavour and no green veg included. Unfortunately we won't be returning.

Didn't book they found us a table .best bit of cod and chips I've had in ages excellent service fair price

Excellent meal. Great staff. Thoroughly enjoyed our meal. Will be back.

Excellent service, excellent food, will visit again.

Nice location for a pint and spot of lunch

Whenever I’ve been here with my family we are treated well. Good space, parking to the rear and plenty of seating to the front (outside) too. Had lunch (Saturday) and the food was great, well portioned and there’s plenty of drinks to chose from. Service was really good, there were 5 people looking after the place. What I can assume was the owner was running around like crazy but keeping everyone happy and everything running very smoothly despite the lack of staff. Good experience and I really hope this continues.

Great pint of neck oil at the pier.

We visited the Pier today and the food was absolutely delicious and nicely presented. The staff were very friendly and helpful. We will definitely be visiting again. Thank you for such a lovely food experience

Wish I could put no stars! Thought we would try somewhere different for weekday lunch. Arrived to be greeted with a man that was clearly having a bad day and took it out on two elderly women! Totally unacceptable and uncalled for. It wasn't our fault he was on his own as he kept reminding us as we tried to place our food order. Extremely rude and in the end I told him he could stick his lunch and took our business elsewhere.

Very welcoming proprietor, nice decor in the place itself, waitresses were friendly, the Sunday roasts were very nice indeed!