The Pier House Hotel and Restaurant in Cornwall, Isles of Scilly - Phone Number, Reservations, Reviews

Nice place to visit and an historic film location for " The Eagle has landed"

Lovely evening meal. Excellent service.

We’re local and have been going to the Pier House for many years. We were heartbroken when the fire happened and closed the hotel for so long. The refit and layout is absolutely fantastic, the ambience and staff are absolutely fantastic and they offer the highest level of service and I cannot fault any of them. Unfortunately, we felt the meal we had was simply, just ok. The food wasn’t bad, it just wasn’t particularly great either. Which disappointed us. There is a lot of hot competition nearby, and throughout Cornwall, with amazing food, which makes it imperative to be on point with food offerings. I’m sorry to say that it’s unlikely that we will eat there again any time soon, but we will still pop in for pint. Of course, if the food is elevated to their previous standards, we would definitely book a table.

Very nice decor, very nice food, only one slight negative, took a long time to come and take our order despite saying that we were ready. It was not particularly busy so a little disappointed.

Big place, dog friendly, great location right on the waterfront. Lots of outdoor seating. I sat inside. The handpulled cask beers were St Austell Brewery's Tribute Cornish Pale Ale, St Austell Brewery's Hicks Special Drought and St Austell Brewery's Proper Job IPA, which is the one I tried. I ordered starter of Goat's Cheese Parfait - honey, pinenuts, sundried tomato, pistachio crumb, caramelised onion chutney, peashoots and crostini. For main I ordered a Greek Feta Salad with a side of buttered new potatoes. The salad was a glorious concoction, a colourfully vibrant medley, and a humongous portion served in a large bowl. Best Greek Salad I've ever had and I have had many originals all over Greece. Being a snorty piglet I had to try the West Country Meringue for pud - strawberries, vanilla cream, Belgian dark chocolate sauce and mint sugar. Everything was exquisitely yum. Food was top notch. Decor and vibe was brilliant. Good staff team but I really do have to give a special shout out to the wonderful and marvelous waiter, Chester, who was professional, polite and totally charming. Easy to remember the name as it's my home city. What a lovely, courteous, über helpful young man. Easy on the eye too!! 😂 Chester is a huge asset to the Pier and I hope your boss reads this. Exemplary service. Bravo to the Pier team. Super highly recommended as food was delicious and beautifully presented. (Can't help but notice that Chester gets lots of mentions and I'm not surprised, lovely kind person.)

Great setting, fantastic service. We enjoyed a delicious roast lunch. The service was excellent with our meals coming out together. The food was excellent and nothing was too much trouble. I would definitely recommend this restaurant.

Wonderful place, excellent food, service is also excellent, all combined with amazing views and tall ships in the harbour. Definitely recommend.

Great beers especially the Proper Job and really nice food

We are locals who often visited before the fire. This was our first time since reopening. When we went on Sunday we thought the decor looked lovely but were dissapointed in the menu it seemed meals had been tweaked to try and modernise them. My partner and I chose the burger with black garlic mayonnaise which we did not enjoy, the burger was spoilt by the black garlic. Then when we looked at the desserts they were quite expensive and some just didn't tempt us.

Had a friend over from Australia and met up with my old schoolfriend and her husband who came down from Teignmouth so wanted to have somewhere memorable to go for dinner. The Pier House's position at the end of Charlestown Harbour was brilliant - we had drinks outside first and then had dinner inside. Three of us had a couple of starters each, one had the haddock and we shared a feta salad between us which was a perfect balance. Great views as the sun went down. Food very good and waitress was excellent as we juggled with our choices! We had a great evening. Thanks

Thoroughly disappointing. I had booked a table for three of us to have lunch. I ordered drinks one of which was wrong. We ordered the pork Sunday roast. My husbands plate was not placed on the table even though it was hot,he was offered his ate to place down on the table,even though staff could very easily have done this. There was no serving spoon for the vegetable dish,and we had to ask,but this was ignored again by the staff. I asked for apple sauce to accompany our lunch it arrived eventually. The chocolate brownie and ice cream was very bland,not nice at all. The only saving grace was the sorbet my husband ordered. Thank goodness the tea and coffee were up to scratch,as this was the only saving grace. After spending over £100, for this family meal,we left extremely disappointed and will sadly,not be returning here or recommending to family or friends.In my opinion,even the bill at half the cost would have still been too much. Not impressed at all.

Stopped by for a few drinks, great location, good selection of drinks, couldn't fault it 👍🏻

Lovely place to visit for a meal,great location

Excellent roast Sunday lunch menu with generous portions, teapots full of gravy and classic Yorkshire puddings. There are also excellent alternatives for those wanting traditional pub grub such as fish and chips. With the most beautiful view of Charlestown harbour and a great range of St Austell brewery beers this is a great lunch or dinner destination.

Great pub. Drinks with friends were awesome. Service, drinks and interiors were all to the notch. Special mention must go to the interior design of this place. Awesome location as well. Couldn't fault it. We didn't have food or stay at the hotel. Just drinks.

Had a lovely meal and evening here catching up with old friends. Chester, our waiter, was delightful and so helpful. Felt like a special place for dinner. Would recommend booking in advance as it was busy.

Nice service. Great refurbishment after fire.

I live local to the Pier House and have visited there many times. Lovely friendly staff and good food The view from the seating area outside is stunning across the harbour and out to sea. Lovely to sit and relax with a cool drink or coffee too

We stayed in the cabin room number 4.beautiful location to our favourite harbour. The food was absolutely amazing. All the staff were excellent and some had some absolute awsome personalities. Will be staying again next year really really lovely place to stay and people to be around

My partner and I stayed here for one night and really enjoyed it. The staff were attentive and extremely friendly, the whole pub/hotel was clean and well decorated, and our room felt luxurious. We had dinner and breakfast in the pub, which were both delicious. We have already recommended the Pier House Hotel to friends and family.

Lovely visit food was great had the fish and chips very tasty and was hot, desert was nice. Staff very friendly nothing was to much trouble will be back

Beautifully situated on the harbour side, idyllic views. Extremely pleasant place to stop for a drink and a bite to eat. Not cheap but no different to anywhere else in the area. Lovely place to relax.

I love this hotel, been coming here for decades, since a small child. The staff are so welcoming and nothing is too much trouble...

Unpretentious yet absolutely top quality food. I could eat here again and again. Sincerely friendly staff. They made a little mistake with our order, but then without hesitation, made good by not charging us for the late dish. I hope I can return often!

I have been a regular at Charlestown all my life since 1983 and have enjoyed seeing the quayside and the Pier House transform with the times. We had dinner one night which was superb, some of the best eating in the area and our waitress was lovely. Would recommend for a special occaision and the views from outside seating area are fab view of the quayside and the coast.

Great pub with a lovely atmosphere. Recently opened after fire damage and it's beautifully decorated and furnished.

Lovely Sunday lunch, great service, 1st return after major refurbishment, the place looks fab

Fabulous views, refurbished well and looks lovely. Had lunch sat outside. Food was lovely, service was a bit slow, but staff were very friendly.

Restaurant review: I really hate leaving any kind of negative review but feel that I should be honest as it may help the restaurant improve. 4 of us visited on 23rd July for dinner and drinks. My husband and I were excited to have one special meal out whilst here on holiday and have always had good food at the Pier house in the past. We had booked the table for 7 or 7.15pm (I think -our friends who live in Charlestown booked it) but had to phone and ask to move it back to 8pm. They said it was absolutely fine to move it as there wasn't anyone having the table after us. Unfortunately that night there was a big party happening which meant that service was very slow. The menu was pretty small with about 10 things to choose from. Prices are on the higher end but similar to other restaurants in Charlestown. I struggled to find something I wanted really but chose the lemon sole, something I don't cook myself at home. It took about 1hr 20mins for our food to come. I know they were busy but this is too long. The staff did apologize for the long wait. Two of us also had a bottle of wine to share. We were all disappointed with the size of the meal. A small piece of fish (husband's was a bit bigger thankfully) and a small side salad which included 2 or 3 of the tiniest potatoes. It was nice enough but nothing special sadly. Very expensive for what it was with our bill coming to almost 150quid for 4 pints of beer, 1 bottle of wine and 4 meals. No starters and no desserts. Some positives were: the staff were friendly, toilets are super clean and they've done a good job with the refurbishment. Unfortunately, the high prices, small portions and slow service left us feeling pretty dissatisfied overall. :-(

Brilliant pub in an amazing location right on the harbour, with great sea views. The inside looks really smart too, after a recent refurbishment. All seven of us had fish and chips, and everyone was impressed - delicious, and huge portions... one of the best I've had in Cornwall! Very friendly and helpful staff too, highly recommended.

Menu could be better 🤔 Surrounding lovely restaurant lovely. Saff friendly.

Such lovely staff! Beautiful refit inside and great new furniture outside. Great location and wonderful views over harbour, menu great and food tasty. Staff were genuinely lovely but after the unusually hot day affected my elderly dad, they (particularly Paul and Jenny) went over and above to help. Such caring and helpful people - wouldn’t hesitate to recommend this place to anyone. Just fabulous - thank you

Ambience is lovely right in the historic harbour. Food was amazing- fresh local seafood of the day. Service was excellent. Prices are reasonable

Mr Sam Jones book table service and the new seat come to see you all Go to get some time to get a bit of time to see the pier house hotel expenses for the most welcome to come in the most of the day and time to see mum like to see the most welcome break in the love the idea of the time to goudmonther

The refurb of the Pier House is great and we've had a few drinks in there since the reopening and we're really looking forward to our first meal in there but it wasn't great. The evening menu is very limited with only 10 dishes to choose from with 3 being salads, we went for fish and chips and burger cause tbh there wasn't much else to choose from! Our food rocked up from our server but with no cutlery which we asked for but after 5 minutes we still didn't have any so I went to get it. We couldn't believe how small the portions were of both our meals, like light lunches. My burger wasn't hot and the bun was hard and crispy so it was sent back, it was better on the re fire but just wasn't that tasty, the fish was alright but nothing more.

Enjoyed a lovely meal here in great surroundings , and the staff were very attentive .

Taking my friends to Charlestown and our meal here was the highlight of our time together. We couldn't rate the service highly enough as they managed to squeeze us in close to the end of service. Everyone was super lovely, with a special shout out to Paul, Will, and Chester. They easily made our evening!

Unfortunately we couldn't stay overnight but we had a fabulous meal in the restaurant. The food was excellent and presented appetisingly. Nothing could rival the views across the harbour and out to sea, framed by a moody sky. Highly recommended.

I live locally and tonight was my first visit since The Pier house has reopened,brilliant food and fab service by Chester,will definatly been visiting this establishment again in the future.

Great fish and chips. Classy refit

We had an outstanding Sunday lunch for a friends 50th birthday with a table of 12 people. Chester the waiter was brilliant!

Food was great for all, if a little expensive but found it good quality so ok. Service started well and waitress very helpful, took the order and food arrived in good time, but standard drifted off and waited ages for the dirty plates to be taken and then come back for desert order, we decided to leave the puddings and third round of drinks, which is a shame.

Nice pub, decent pint, good service, lovely view, but pricey.

Pier House Hotel, Charlestown Review Pier House Hotel, Charlestown: This hotel certainly deserves a five-star rating. The location is absolutely beautiful, offering stunning views and a charming atmosphere. However, note that you'll need to park (for free currently) in a nearby location and walk a few minutes to reach the hotel. The car park's surface is quite rough, resembling an off-road experience with huge rocks, so keep that in mind. The hotel itself is superb, seemingly housed in an old listed building, which adds to its charm. We were given a traditional key instead of a keycard, which was a nice touch. The room was lovely and spacious, and we appreciated the complimentary cans of lager. Additionally, the room was equipped with useful items such as a loaner shopping bag, giant sea coats, and binoculars, which guests could use during their stay. There were coffee-making facilities in the room, although there was no milk provided, which was a bit odd but not a major issue. The bed was big and comfortable, and the view of the harbour was fantastic. Breakfast included a cooked option, and the chef prepared a delicious full English breakfast. One evening, I tried the restaurant, but unfortunately, they had run out of almost everything. This might have been my fault for booking after 7 pm. Overall, despite a few minor inconveniences, the Pier House Hotel's stunning location, charming atmosphere, and excellent service make it well worth the stay. The friendliness of the staff and the high level of cleanliness were particularly impressive.

Roast dinner was excellent, with great friendly service.

Had lunch a few days ago …a complete shambles waited ages for a lunch that arrived incorrect…then members of staff asking what did we order ? including the manager …he went off and came back you ordered three cheese and chutney sandwiches …no we did not !! No one knew what was going on …eventually our lunch arrived ….it was nice …then it was time to pay the bill …a queue of people not happy with poor service …till not working correctly …manager had disappeared …all in all a lovely pub/hotel lovely location …on that day not well managed and a bad experience

I consider the Pier House to be a great pub first before anything else but judging from the excellent service we receive when there, I am sure the hotel and dining is just as great. Certainly one of the bests spots in Charlestown to have a pint.

We live locally and have been so excited to visit after reopening. Absolutely delicious meal here, love the new refurbishment after the fire and the food was incredible. Highly recommend the chicken and chorizo paella. We will definitely be back 😁 Staff are also so friendly and very helpful and glad to see some familiar faces have returned also.

Visited twice now since reopening was a frequent visitor previously, new decor lovely, staff really wonderful, friendly and helpful. Food….extremely expensive for what is a pub! First visit issue in kitchen only 4 things on menu, no problem ordered the burger was very nice! 2nd visit I ordered the burger again and it had to be sent back as cold and when received again fries were rubbery as if they’d been in a microwave, I think for nearly £20 for a burger I expect something as simple as fries to be good! Bit of a shame!

We live locally and have been eagerly awaiting the reopening of The Pier House following its refurbishment and we absolutely love it. In the first week of reopening we have already visited 3 times: first for a drink with friends, second for a romantic meal in the new restaurant and finally this morning for coffee outside on the terrace overlooking the harbour. Great food, great service and a lovely ambiance, retaining its character and charm. Loved the artwork too. We will no doubt become regulars ☺️

Arrived solo for a couple pints and some nibbles 5/7/24 Standing at the bar, appeared the area manager or Rep was engaged in conversation with a staff member so the queue just built and we waited whilst they talked shop. I ordered a pint of Korev, just shy of £6! Took a menu and found it to be pretty uninspiring. Not much selection in the way of starters or nibbles, the only real choices being a seemingly overpriced and bland selection of mains. Finished my pint and went to find somewhere else. Have been here many times before and always found it to be good but something lacking nowadays.

Went with a friend to the nearly reopened Pier House. Looking around, it has been tastefully decorated and is all sparkly new. Staff friendly on arrival. We arrived at 6:30 and we wanted to eat in the restaurant area. We were told no tables were available even though there were several tables with nobody at them. I asked if we could have one of them but was refused as 'the guests would be arriving soon'. We were told that we could eat in the bar and to find a table, then order at the counter. We found an empty table and ordered some sharing food and drinks. Both were very nice. By this time, we had been in there for an hour. We decided to order our mains and another drink. This was then ruined as 1 couple came in with a large dog. Within a few minutes, a group of 4 people came in with 2/3 dogs. The dogs were put onto the newly decorated furnishings. Plus, you had staff members petting the animals. My friend and I are not dog lovers, so we paid for our food and moved to another table. We were deciding what we were going to have for our mains when in walked several couples, all with dogs. We asked again if we could go to the restaurant area as the table that was available over an hour ago was still available. Again, we were refused, citing that it was taken. Another member of staff said earlier that it was to do with not enough staff and not about reservations. With this dog invasion, we decided to take ourselves up to the Longstore, where we had a very good meal in a dog free environment. As local residents, we were disappointed with our experience at the Pier House. I'm not sure if we will ever go back because of the dog issue. We were disappointed that we did not get a chance to sample any other food from the menu 😞

We had really been looking forward to the reopening of this iconic venue. I would congratulate the interior designers on the amazing transformation of the Pier House Inn. It looks stunning and the location is everything you would want. However, we booked for an evening meal hoping for a great evening out. I just wish the people responsible for designing the menu had put as much effort in to it and the designers of the interior. The menu is truly bland and dull. I do not eat meat but i do eat fish but the choice of fish and chips everywhere i go just gets so boring. There isn't even a decent vegetarian option (or two or three would be good) and to have three salads on an evening menu is not exciting. You do not expect such a lovely venue to basically have a take away menu, burgers, fish and chips. You are better of going here for a drink and getting a takeaway on the way home than spending a fortune to eat it in. Every St.Austell brewery pub is guilty of this samey menu. Also, very disappointed that two of our meal choices (my fellow diners) the pork and linguinie were sold out and my favourite drink Rattler on draft is no longer going to be available. Really disappointed. So great venue for a drink with a view but i would recommend taking your dining experience elswhere. Dining out is a treat, it is not cheap or even good value any more so it should be somewhere worth the trip out.

just opened when we went, refurbished after a fire, superb interior, our Server, a young chap with a beard brought us our Champagne, then asked us if he should open it, or we wanted to do that ? that was weird, but eventually he both opened it and served us, after that we got a properly experienced Server, Amanda, with 15 years of experience, she was truly excellent, and the food was very very good, so can highly recommend this place

Went for a Family Sunday Roast, food was amazing, and the service and staff are wonderful

Just visited Charlestown and the Pier House Hotel whilst on a break. Great to see it’s all ready to open again this Friday after a serious fire. Had a lunchtime meal overlooking the harbour. Fantastic setting. Service with a smile from Jennie. Food and drink excellent. Would highly recommend.

Popped in for lunch - had the special 'Lamb Burger & fries' currently served in take away boxes due to damage to the kitchen. Little pricey for a take away, but very tasty & served quickly.

Lovely lunch for our 10th anniversary. Friendly staff and good food, Staff explained food would be served in a box due to the recent fire which was fine and a bit quirky!

This was the first time we had visited the Pier House in Charlestown and I have to say it won't be the last! The atmosphere was very homely and the staff were very helpful and friendly. However, the best part of our visit was the food. I ordered fish and chips and I have to say it was the best fish I've ever tasted. The only downside was the chips were not homemade which would have made it perfect. Anyway, Whoever made it, needs a pat on the back! I'm sure the Pier House gets loads of returning customers because the food, service, location, and ambiance are second to none! Thank you

Brilliant pub great atmosphere and really nice food, very friendly staff makes the pub very welcoming.

Brilliant pub great atmosphere and friendly staff, food really nice great setting and very welcoming. Dogs are welcome too so if the weather isn’t great you can relax with your dogs.

Sat outside in the early evening sunshine, having a few glasses of beer with the family. Great setting, lovely views too

This property has closed his shop and moved to another where ?

Limited service and menu after their kitchen fire earlier in the year but good to see it up and running. Food served in take away boxes as limited kitchen facilities.

Unfortunately there was a recent fire so food wasn't up to its usual standard. Brilliant views and pleasant staff.

Was charged £9.95 for a large glass of Pinot Grigio. That works out at £30 a bottle. The wine wasn’t chilled and I’ve tasted better £6 a bottle at the supermarkets. Also charged £5 for a pint of weak tasteless st austell draught amber ale. Staff clueless. The place was less than 1/4 full at 7pm on august bank holiday week. Most people were “nursing” halves of larger then leaving. 5 star prices for a 2 star experience clearly isn’t working.

Popped in for lunch as it was one of the few places in town that had a good amount of indoor seating. Appreciated the efforts to keep things up and running after the fire, had pizzas chips and a katsu burger between us and they were all delicious! The staff were extremely helpful and clearly wanted to do the most to ensure everyone had a great meal.

The drinks and garlic bread were delicious. The service was good.

It is incredibly disappointing that you have gone cashless and I will be spending my money elsewhere. Customer choice should be paramount and i feel that this rules out those who prefer cash

Sitting outside in the sun is a must. Good beer very friendly staff.

Great place and super-friendly owner and staff!!

Really nice place and the food was nice although I thought it was odd that everything comes served in paper/disposable plates/bowls. Still a nice place to visit though.

Excellent evening out, staff great, very friendly, door staff exceptional, great variety of drinks, music great , just not on long enough finished to early, needs to go on till at least 11pm.

Great night as per usual at the Harbourside on a Saturday for band night! Great atmosphere, staff are quick with service, good choice of drinks just a real shame music stops at 22:00 :-(

Had a great night at the Quiz Night at the Harbourside. Brilliant atmosphere and a good laugh. We had the vegan burger (with proper melty vegan cheese!) and a double stacked cheese burger - which both were just delicious. A very welcoming team, thanks for a great night!

Wow!!! Hats off to the chef!!! I ordered the tandoori flatbread which sounds incredible on the menu but was told they had just finished doing lunch, so I picked something else from the packed menu. It was then the chef offered to make me my original order of the tandoori flatbread. I have to say it was incredible!! My girlfriend had the feta salad and couldn’t stop saying how amazing it was. Hats off to the chef she was incredible. The bar staff are all so friendly and accommodating too. I’m so glad it rained now and forced us inside for a refreshing pint and some of the tastiest food we’ve had during this holiday. Keep up the great work guys!!!

LOVE it here, the staff are so friendly, food is amazing...great atmosphere....great selection of booze and the live music is a fab night out

had a lovely evening overlooking the harbour, staff very friendly and great choice of drinks.

The food and service were both great with a really friendly atmosphere. Will definitely eat here again and would happily recommend it to others

A fantastic pub on the harbour front in Charlestown! This is one of our regular locations during the annual holiday in Cornwall. Such a shame to hear about the fire earlier this year which has put the rooms and restaurant out of action but they have done a great job of keeping the pub open with a limited but tasty menu! Pizzas were great! Looking forward to the refurb later in 2023 and full reopening in 2024, hopefully with the seafood pancake back on the menu!

Friendly pub with excellent views over the harbour.

Despite their recent fire they are open and serving great food and refreshing drinks with a superb view. Limited menu but all freshly cooked. Staff very friendly and they make dogs welcome with bowls for water and small treats.

Rustic authentic in a very beautiful place.

Recovering from a dreadful winter fire, but this place has THE spot overlooking Charlestown harbour. We enjoyed 1/2 pint shell on prawns and cider for lunch. Dog happy with water & biscuits on tap Perfect in the sunshine.

A lovely pub, with views of the harbour. The food was good and reasonably priced. My only tiny criticism is, the food was served in cardboard boxes, I would much prefer it served on a plate. Even a cardboard plate! A personal preference which didn't detract from the good experience.

£5.50 for cheesy chips. Spot the cheese !! Barely more chips than medium McDonald’s and not even a handful of cheese here. Poor value. £9.00 for 1 Scone with cream, jam and a coffee. 🙃

Card only, so won't visit again

Great service, great coffee and fantastic views.

Terrible cream tea. It was spongy and seemed as if it was microwaved. If this is how they do it in Cornwall i am going back to Devon.

Great spot sitting in the sun, however the worst cream tea I have had in my life! The scones came out warmed, we asked if they were microwaved and were told yes, we asked if there were some not microwaved we were told no and that’s the way they do it, they tasted bland, spongy and awful… not great for £8.50, don’t bother just have a beer instead!

Always delicious coffee at every visit. Lovely venue; sipping coffee overlooking the water is so wonderful.

Lovely spot for a drink in the sunshine 🌞

What a lovely setting by the harbour, seeing they had a fire recently amased the standard is still very high.

Nice pub by the harbour. Great views sitting outside

Still being renovated after the fire but as good as ever ,nee decor but still the same great local beer

Very nice view over the harbour with a nice choice of good ales. Always a go to location when in devon and Cornwall. Very good staff.

Sat outside with a cold beer in the sun, looking out to sea. Perfect

It’s great to see the place open. Lovely food and great service in spite of their challenges after the fire.

Very nice pub, new makeover excellent.

Lovely location, plenty of seating indoor and outside. Friendly staff, great choice of drinks and nice view of the harbour.