The Pier House Hotel and Restaurant in Cornwall, Isles of Scilly

Highly recommend. Every aspect of the hotel has charm and character, and it has clearly had some good investment made in it. The food is first rate and the service is great. All round good value for money

Food was delicious and the service was excellent - really friendly and helpful staff. Hadn’t visited for years; major renovation and the restaurant is spacious and very comfortable.

Wasn't happy with the roast lunch the fact that everything had garlic in it and I have allergic reaction to garlic and chili which I'm not happy that everything had garlic in so the only thing on your menu was without any of these things Aust fish and chips and I was very displeased the fact that I had to our efficient chips as my Sunday roast so this is why I marked you down as three and I will not be going back to the peer house again thank you

Fabulous spot overlooking the sea, with outside and indoor eating. A fantastic job done on rebuilding this place from the ashes following a fire last year. Friendly efficient service and our meals were enjoyed by all

I asked to have my beef well done but it came out pink, it was really expensive for what we had, the panna cotta was made with fennel seeds, overall not best pleased.

Extremely disappointed, for people with garlic allergies, the menu is not for you, too much garlic, the Sunday roast ( if you can call it that) consisted of sirloin, cooked on garlic, roast potatoes,again cooked with garlic, fatty pork, fatty lamb, yorkshire pud with the lamb, not the beef, weird. Why do restaurants have to have cauliflower cheese and not just plain cauliflower. The only thing my sister and I could eat was fish and chips, we wanted a proper roast, I'm afraid we will not be going back, the menu needs looking at as it was sadly lacking.

Wonderful pub and hotel. Well appointed rooms comfortable beds and a great food & drink offering.

Excellent hotel with great rooms and friendly staff. Good restaurant and great location. Charlestown Harbour is undergoing renovation of the lock gates but this does not spoil the experience at the Pier House, it even adds interest!

Great pub, located in a small harbour, which is a lovely place to visit. Tasty menu - we had the roast dinner, which was excellent. Plenty of food on your plate! Beef, homemade yorkshire pudding, roast pitatoes and a selection of veg to go with it. Only thing that was disappointing was the service, as our plates remained on our table until we decided to leave. They weren't cleared away when we'd finished our meals and we had to ask for a dessert menu, at which point they still weren't taken away - we had to put them on the empty table next to us and they stayed there until we left. Despite this, I would go back as the food was really great.

A nice place with a view for dinner. A good menu variety and quick service. I had the Greek salad as a main which was quite good. I would go back again and try one of their sea food dishes as they looked very good at the table beside us.

The Pier House is a must visit if you find yourself in Charlestown. The area and views are spectacular, but its when you go through the doors when you realise how great this pub really is. The team couldn't do enough for you, their attentiveness and professionalism was refreshing and made my stay that extra bit special. The room was immaculate and full of thoughtful personal touches, I especially liked the binoculars in the window. I definitely spent too much time watching the fisherman out at sea pulling in their nets. My evening meal was delicious, it only felt right having a surf n turf bufger due to my geography and found the crab on top absolutely delicious. Thanks again to the team for their warm hospitality, I will certainly be returning.

Lovely refurbished rooms and very helpful attentive staff

Good St Austell beer. Nice atmosphere. Good cake. Outdoor area. Give it a visit

Dropped by for a beer, and wow, what a great pub, in such a gorgeous spot with incredible views.

A lovely place to stay with good service throughout. Will be back.

I've eaten at the Pier dozens of times over the last few decades. I was very disappointed yesterday when the fish and chips were almost inedible. The chips tasted old and solid, the fish batter was like a hard sheet and the fish itself was on the dry side and utterly bland to the extent I couldn't identify the fish. One of my fellow diners was likewise disappointed. At a cost of £21 for fish and chips expectations were high for something a delicious piece of succulent cod in an amazing batter. Sadly not the case. Management offered a refund but we declined. What we can't get back is the time we spent here.

Lovely Sunday roast. Very friendly staff.

Gorgeous well-appointed harbour view bedroom, lovely view of moonlight over the sea beyond the harbour (an extra touch - thx for arranging that!) We ate well in the restaurant, both dinner and breakfast(especially good smoked salmon with the poached eggs), and the staff were attentive and lovely to talk to. Pier House is a great place to explore all the goings- on in the harbour and base for walks up the hill to look out over the Battery and Bay. x

Been here a few times but last night we came for a meal as we are moving to at Austell The welcome was lovely the pub restaurant is absolutely outstanding also the food .I had a bit of a problem I got locked in the toilet. All I can say was a night I won't forget or the staff they were so good but it was funny to . Beautiful place service and can't wait to come again thankyou all again

We decided to book here for a birthday dinner for 16 guests. Everything was very good except one issue with the food. A lot of our guests went for the roast and all of them had issues with the roast potatoes. They just weren't cooked very well and when you pay over £20 per plate you expect hot tasty food. Sadly on this occasion that is why I dropped 1 point which I think is more than fair, even after explaining why we didn't like the potatoes and being told that the kitchen and management had been informed but no real resolution or apology. Instead we were brought a plate of surplus potatoes after we had finished the meal which felt like a bit of an afterthought. Staff were very friendly and great location

Expensive food and not particularly exciting. Really disappointed 😞

We enjoyed a very nice dinner recently. The food was delicious and the staff were excellent. One of our party had very specific dietary requirements and our waitress went out of her way to make sure that my friend was catered for.

Pier House is a special place. Fine attention to detail in the rooms and restaurant, professional and lovely service. Highly recommend for a relaxing stay on Cornwall shores.

Fantastic welcome and service..food so delicious..highly recommend

Great flavour, blink-and-it’s-gone portion. For £18, I’ll need a snack just to recover from my main.

I didn’t stay here so can’t comment on the rooms. I had a meal here, the staff of friendly and welcoming, the venue and location is very nice. What let it down for me was the portion size of the food and the price. I left feeling ripped off and still hungry.

The nicest welcome I could have asked for, which given my train had arrived at the station an hour late at 11pm, and I'd had to walk the forty minutes to the hotel, was wonderful. The room is cosy luxurious, and in the morning they kindly sent me off with a desperately needed coffee. Great people

Called in the beautiful harbour side pub for food and drink. Initially bought the drinks at the bar while we chose the food. That was where the idyllic dream ended. Served by a lady called Tamsin who was clearly annoyed that customers had the cheek of wanting to be served while she was telling another worker some story, she couldn't have been ruder or more dismissive. I ended up paying top prices for the drinks. This included £6.30 for a cider that normally costs a little more than a fiver elsewhere. We skipped the food and went elsewhere in the village to eat, where there were a lot of excellent quality eateries, and the staff were pleased to serve us.

Fabulous food, lovely friendly service

My husband and I visited for a meal whilst we were on our holiday

We visited on a Sunday lunchtime after a walk , we just wanted a snack so ordered a bowl of soup each. What an absolutely charming pub this is , the staff were a delight , the decor light and fresh and everywhere immaculate. I cleverly tipped my bowl of hot soup all over my lap , the table and the floor 😩. The staff were there in an instant with cloths and smiles , and an assurance that they’d get me another bowl straight away. I felt such an idiot but they were so sweet , my new bowl arrived quickly , and they couldn’t do enough for us. The soup was delicious. We were inside as it was cold , but there’s a lovely outside area that overlooks the old harbour and the sea. I’d highly recommend the Pier House , we will definitely be back - thank you !

Excellent venue recently refurbished good food good service

Lovely pub, restaurant and hotel, right by the coast and alongside Charlestown harbour. Good food, friendly staff and great views. Also recently refurbished throughout.

Busy sunny Sunday but service not too bad on waiting time. I had their roasted butternut and it was absolutely delicious. My daughter had the steak, asked for medium rare but the edges were a little burnt, but still edible. Lots and lots of tables and chairs all around and you can find a quiet place. A pleasant experience no issues. Yes I Would go again. Lovely venue for a large party. We didn’t stay in the hotel.

Just had 2 lovely nights at this hotel, attention to detail in the room we stayed in was amazing, very homely and comfortable with nice touches such as the homemade bics, fresh milk, dry robes . Bed was very comfortable. Staff all seemed to take great pride in their workplace and I didn’t come across anyone who wasn’t very friendly and helpful, and we were made to feel comfortable and relaxed. Quality of the breakfast was great, lovely coffee and surroundings. I think a lot of hotels could take a leaf out their book on how to run a place that makes you want to come back and stay as soon as you can, lovely place and highly recommended, thanks very much to all the team, we were so impressed

What a champion find. Right on the harbour side. Well appointed and tastefully decorated rooms. Fabulous extra touches. Breakfast was well cooked with a range of choices and dietry requirements met. Friendly and helpful team on reception, bar and in the restaurant. We had a small room so no sea views but the room was great. Beautiful views of the harbour from the main bar and eating areas.

Booked a two day getaway for R & R through Booking.com. Stayed Saturday and Sunday nights on B&B basis. (1st & 2nd March) We checked in around 3pm and were taken to the room by friendly staff member. The room was introduced as a "Cabin" style room. At first we thought that it was quite small and very little room to move. Facilities were excellent and very clean and modern. Especially the bathroom. Again small but useable. Bedroom space was very different, tiny area, hanging space was at a premium. 3 shirts and the space was full. The bed was enclosed in a tight corner with only one access side, so exiting was difficult to say the least. I enquired about a bigger room and the extra cost to do so. I was informed that if someone did not show up I would be informed and the room would be offered. That unfortunately did not happen. I explained that my wife had limited mobility and found it difficult to enter and exit tight spaces but it appeared to fall on deaf ears. A follow up to say sorry no rooms were available might have helped us decide not to stay the second night. I think maybe it would have been better to book direct with the Hotel and the possibility of discussing room size etc. I thought for the money we paid Booking.com the room would have been more standard size. I get Genius discount with Booking.com so my assumption was completely wrong. We likened the room more to "Rabbit Hutch" more than "Cabin" For the price we paid I would consider the room expensive and more to be used as single occupancy rather than double. All other aspects of our stay were lovely, the staff, the public area's, food and drinks were all very good. The only other worry I have is parking ticket arriving at a later date. I asked at the time of check in if it was in order to park just up the road in the general Car Park and was told to give my Reg number to reception and that would be ok. On leaving the Car Park I noticed the "Have you paid an displayed" sign. We gave our details to a young lady service at the bar and she said she would enter it at reception on our room number (4). I checked later after returning from a walk and found it had not been and was done then but informed there would be a problem because the Car Park was not monitored. I hope that statement was correct!

Very nice food and very nice atmosphere, must recommend

Fantastic food, superb service, gorgeous location.

Room location and staff and breakfast could not be faulted as for the evening menu it was very poor not a lot of choice portions small for the price and to fancy The Rashleigh menu is much better for choice etc Will stay at the Pier house again definitely but eat elsewhere

Having visited Cornwall multiple times each year for many years, we have never been to Charlestown. Would highly recommend this historic hotel. Rooms were in keeping but had all you would expect from a modern hotel. Nice touches such as complimentary Korev in the room mini bar fridge and well stocked mini bar, Elemis Toiletries and raincoats for ‘Cornish adventures.’ The staff were all friendly but professional. Service was excellent. The food was delicious and the Sunday Lamb Roast was truly the best that I have ever eaten. Lots to do in the local area and many little independent restaurants and bars within Charlestown to walk to. Overall a perfect winter stay

Beautiful views, reasonably priced Brew and amazing food.

Excellent place to eat. Great location, tasty food and nothing is too much trouble for the friendly staff. We've eaten here a couple of times a month for several months now and have never been disappointed.

Excellent food and amazing views from the Pier House

Cider was fantastic but the food menue had no cohesion and was expensive. Should suggest beer to go with food.

My wife and I plus our dog we're made to feel very welcome by the staff as soon as we entered the hotel. We were offered tasters of the beers available and a loyalty card for beers served. The food we ordered was perfect and exactly as we had requested due to my allergies. Fantastic customer service from all of the staff creating a lovely homely feel plus welcome we received from staff and locals alike are a credit to Charlestown. Beautifully decorated, modern and clean 100% returning to this little gem. Credit where credit is due, Helen and Lee Archer table 24, 20th Feb 2025

Fantastic refurb, friendly welcoming staff and great service. Excellent menu , delicious food, only one minor thing, please serve on hot plates not cold as our lovely creamy mash was cold by the time we got half way through. Thanks 😊

Stayed 2 nights; part work and turned into a long weekend with the good lady Lovely hotel; refurbed recently Great food and lovely staff. Great location and a great spot for walks and visiting other quaint towns and spots nearby

Friendly staff, great location, decent breakfast and comfortable room.

We had an amazing stay at Pier House. Rooms were lovely, extremely clean with lots of well thought out products in. We especially liked the Elemis shower products and complimentary beer. Food at the restaurant was amazing, best fish and chips I’ve ever had. Super friendly and attentive staff who made the experience even better.

Weekend visit (out of season). Good menu, excellent staff & service. Refurbishment nicely done and very comfortable. Location and views can't be beaten.

Beautiful hotel, the room was fantastic, amazing attention to detail. The staff were lovely and very helpful. Dinner was fantastic, the best fish and chips I've ever had and very reasonably priced menu. The menu had a massive choice for myself being gluten free which was very refreshing. Will look forward to staying here again and highly recommend Kind regards Tim Petersen

Friendly staff, great food and lovely atmosphere.

Its just a very nice place, food very good and dessert very delicious 😋.👍👍👍👍👍

Great service, atmosphere and food for a family celebration.

Thank you for looking after me and my family. We had excellent food and were well looked after by the staff.

Beautiful cabin room, service was on point and friendly staff also you can’t beat the harbor side and sea view. All in all great stay.

Beautiful place, excellent helpful staff, food and drink expensive. The only criticism is the disabled access. Had to put on coats and outside clothing to get from the room to the front of house. Outside access lighting also poor.

12.January. Excellent meal. Attentive efficient and kind staff. Great vib. Brilliant!

The location is good. The place is clean and there's plenty of seating inside and out. The food is quite expensive but of good quality. Sadly we weren't given the specials menu with the other one (we were given it along with the dessert menu afterwards and saw something on there we wish we'd known was available for the mains). They were also out of one of the sharing platters we wanted. The service was okay. The drinks were ridiculously priced. 2 large G&Ts were £28!! That's even more expensive than London and we were disappointed they didn't have a bar menu so we could see this price gouging - we would have chosen something less extortionate that way.

Friendly staff, however service is erratic and random. Several dishes had sold out even at 7:30pm on a Tuesday evening. Pretty much none of the (over-priced) main courses came with vegetables and incredibly there were no vegetables as sides (other than three types of chips)! Only option was a salad which looked as if it had been purchased from Tesco several days previously. This is a great location and has great potential if only they could improve the menu, the service, the pricing and pretty much the whole experience!

Great evening dinner on New Years Eve 2024.

Newly refurbished hotel overlooking the harbour entrance room was spacious and very comfortable a full breakfast was included in the rate . Rooms over two floors reached by a staircase no lift . Staff welcoming friendly and courteous.

Wow most overpriced bar I’ve ever been in. £28 for 2 Gin and Tonics? Cost more than the food. They didn’t give us the specials menu which was much more appealing than the regular menu. Only one vegan option. Hummus a bit dry. Padron peppers lacked seasoning and should have been more blistered. Lovely decor, clean toilets and friendly waiting staff but the prices are a disgrace. We aren’t tourists as we live in Cornwall but even if we were, I would not have visited had I known I was about to be ripped off. The place isn’t all that, now the museum has closed it’s just a place where a tv show was once filmed. Antique shop is worth a visit though.

A lovely friendly venue but unfortunately will not be visiting as often as prices have gone up. I was charged £15.40 for 2 cappuccinos and 2 small Diet Coke for my grandchildren.

Great place right overlooking the harbour of Charlestown.

Very modern, well decorated, good food and great staff. Had seen social media (I think)!back in the summer saying The Pier House had undergone major restoration so we were keen to try it out with friends. Visited on the Sunday between Xmas and NYD for lunch. Basically, it was exactly what we’d hoped for as a slightly “up market” venue but still very relaxed. You can always judge a restaurant by its toilets (true!) and they were beautifully clean and modern. Serving staff were efficient, polite and above all friendly. Our roast dinners and desserts were spot on. We’ve had some awful disappointments over the years, especially in busier touristy locations but the Pier House wasn’t one of them! Well done to the management and staff.

Exceptional service, decor and food

Still awaiting a response from my complaint re festive lunch. Waste of time pre ordering, it took two emails plus a phone call to pre order, then on the day there was no record of the order and to top it off two items were not available! We were given a prosecco on the house but The Pier House is not what it used to be in the days before St Austell brewery took over.

Great looking place and well done on the refurb. Nice atmosphere. However your prices will restrict many repeat visits. To charge £22 for a burger and fries and pushing £8 for a pint is simply too much now. I saw a large family sit down, look at the menu prices and walk out. They made the comment that if the prices had been reasonable they all would have stayed. Thats lost business.

Fantastic stay; the details in each room were such a great touch. Fabulous breakfast, we also had lunch which was just as delicious, local crab!! Staff were so helpful, esp with a baby in tow which made things much easier for me! Perfect stay

We had lunch there today. The vegetables were cold.spoke with waitress who said they had a gas problem. When we went to pay again explained about cold food.Given 2 scratch cards instesd of 1. What a RIP OFF. Will be contacting St Austell Brewery.

Looks great. Staff friendly and helpful. Food not as good as past visits

A must visit place in the Heart of Charlestown. Great food, friendly staff and lovers food

A very quintessential pub great service and the team go above and beyond

Great food great beer great location

We needed a break to recharge. After a couple of days deciding where to go, we settled on the Pier House. We travelled down to Cornwall from Oxfordshire, stopping off for lunch on the way as you can book in after 15:00. The Pier House hasn't long been reopened after a fire, and we couldn't fault it in any way whatsoever. The restaurant and the outside dining area are extremely relaxing with friendly staff. There are other restaurants nearby for people that may be looking to stay longer than a couple of days. The interior has been designed and built to an excellent standard. We were very lucky to be blessed with fantastic weather, walking around the village, harbour, and the shingle beach in t-shirts. In fact, I wished I had taken my swimming stuff and joined the people swimming in the crystal clear water. It's said you can't please all the people all the time, but this place ticked everything for us, and we would not hesitate to recommend it.

such a gorgeous place for a few drinks and games after dinner! roweena the absolute queen she is, booked us a taxi home! loved it here x

Will see you all on March 3rd 4th and 5th can wait been loads of time and it's unbeatable see you soon Alison 😊

Impromptu visit to the restaurant on a grey Saturday afternoon. Unfortunately on arrival we were told we could eat in the lower front but couldn't sit in the restaurant unless we had booked!! Not sure of the logic or logistics of this. We ordered our food at the bar, which would probably be the only disenerable difference as to where we sat and had a lengthy wait for our food. We both had simple meals of Burger, Fish and Chips which was fine.

Visited for Sunday lunch. Good options available, generous portions, reasonably priced for what’s on offer. Very well done. Restaurant has recently been refurbished and is a pleasant place to be. Highly recommended

We really enjoyed our visit and meal at the Pier House, Although the menu is not extensive, the food was excellent. Personally I would like the option of vegetables as a side. (We were amazed that each table had a tall lit candle, they seemed precarious and you could see the dried flower decoration had been singed already. Just thinking, after the previous fire here) Service was very good.

We went twice during our 1 week stay in Charlestown and had an excellent meal both times. The menu is not huge or imaginative but gives just enough choice. Food was well cooked and flavoursome with the bonus that the fish and chips were gluten free. Staff generally very attentive and helpful. Prices seemed about right for the quality and location.

This pub/restaurant/ hotel has been recently refurbished from top to bottom- very tastefully done and is much much better than it was before the fire. A number of nice cosy areas - most with sea or harbour views. The set lunch was a revelation- good choice, very well cooked, fantastic value for money - and big portions considering it was a set menu. Slightly slow service was our only gripe, but when it arrives, it is very friendly!

We have not eaten here since they have refurbished the Pier House and when I walked in I was amazed with the decor! The staff were extremely friendly and welcoming. Our waitress gave us time to order from the menu and did a courtesy check during our meal. The food was delicious and great presentation. There was a lovely calm atmosphere, while we enjoyed a family dinner after a long journey down to Cornwall! Another waitress took an interest with a book my son was reading that evening and shared her enthusiasm with Percy Jackson - thank you! Would highly recommend eating at the Pier House

Comfortable friendly environment by the harbour. The 3 course set lunch menu was good value and very tasty. Portions were just right so we didn’t leave feeling over-full. Friendly waitress added to our visit experience. Have booked to return

Was not overly impressed. Beautiful building. Fantastic scenery. Looks posh inside and out. Food is nice but for £20, no. Burger and fries. Sat near kitchen with staff passing all the while but had to go chase them to get serviced. No cutlery given, had to chase that. October 2024

Went for Sunday lunch and a drink. Food was really good but service was quite slow. Staff good. Beer selection good including St.Austells own Mena Dhu stout.

Food was good, came for a Sunday roast. Service was 10/10! Will definitely be back.

Have eaten twice here since it reopened and am very disappointed. There's very limited vegetarian options (always is in the St Austell brewery chain) and very expensive for what you get. This time I had the cheese and chutney sandwich and there was basically no cheese in it so had to send it back, still not a very generous amount. The bread was dry, crisps were stale and no dressing on the salad. They also got our drinks order wrong. The setting is lovely and the revamp looks great. It's just unfortunate the food is very unsatisfying. I won't be eating here again.

Didn't stay overnight. Had lunch outside on their deck. Great views of the harbor and a friendly staff. Food was average.

Simply stunning, food was out of this world.

Great little place... The meals looked great though i didnt eat...just had a drink and chilled...staff great lovely ambience

Lovely spot for lunch. A little expensive but lovely quality. Can recommend the Jaffa orange cake

Located in the picturesque harbour of Charlestown, Pier House has been reformed to provide a comfortable place for food, drink and sleep. Thoroughly recommended .

Gorgeously decorated, with a lovely a location and lots of seating areas. Allows dogs as well which is always a plus. Food was delicious and reasonably priced and the team and management were so friendly and accommodating. Really lovely visit!

Great service as usual but now basically catering for the second home owners who have plenty of money! Very limited posh menu and quite pricey compared to other local hospitality venues. Bring back the seafood pancake and some more pub grub classics! On a positive note the restoration looks amazing and so much more roomy!

Nice place to visit and an historic film location for " The Eagle has landed"

Lovely evening meal. Excellent service.

We’re local and have been going to the Pier House for many years. We were heartbroken when the fire happened and closed the hotel for so long. The refit and layout is absolutely fantastic, the ambience and staff are absolutely fantastic and they offer the highest level of service and I cannot fault any of them. Unfortunately, we felt the meal we had was simply, just ok. The food wasn’t bad, it just wasn’t particularly great either. Which disappointed us. There is a lot of hot competition nearby, and throughout Cornwall, with amazing food, which makes it imperative to be on point with food offerings. I’m sorry to say that it’s unlikely that we will eat there again any time soon, but we will still pop in for pint. Of course, if the food is elevated to their previous standards, we would definitely book a table.