The Pier House Hotel and Restaurant in Cornwall, Isles of Scilly

Very good fish and chips, perfect location. Chester was very friendly. Thanks!

Stayed for 4 nights and we loved it. Fantastic staff across all times of the day. Great food and drinks. Rooms were also great.

Great pub & restaurant. I'm sure that the hotel is also very good, but we aren't staying here. The location is perfect as well.

Lovely stay beautiful room and lovely staff.

We booked a table for 10 people for the last evening of our holiday.Chester and the staff went out of the way to be helpful,friendly and efficient.Food was exceptional.We have been to Devon the week before and by far the Pier house was the best we have been to

Fantastic food, so good that we returned the following evening to sample more of the menu. Highly recommend the crab fondue and upgrading chips to the crabby chips. Staff were very friendly and gave the impression that they really enjoyed working there. Thank you for two lovely evening meals.

Went with my partner today for a lamb roast as the food was delivered my pregnant partner found plastic in our food what was from packaging lucky it was spotted early the food was disappointing flavourless lamb was fatty !! was offered 2 free desserts but was put off by the food tasted like hospital food !!service was brilliant tho the gentleman working the bar was amazing tho top customer service from him

Amazing Sunday roast dinners, the beef is delicious! Thank you to Rowe, Imogen, Moli and the rest of the team for making our lunch enjoyable.

Both our meals were delicious and the service provided was topnotch highly recommended the Pier House.

We had a very pleasant and relaxing stay at the Pier House Hotel. We felt at home there and enjoyed the view of the harbor and the sea, as well as the pleasant and relaxed atmosphere in the beautifully appointed pub. The food at the hotel is very good, the service very friendly, and there are other good restaurants within walking distance, especially for seafood. Our room itself was a bit small, but clean and the bed comfortable. We appreciated the connection to the South West Coast Path and the relaxed and considerate tourists and guests who were staying at the hotel and on the path.

We often pop down for a coffee and always made to feel welcome. But this particular visit Jenny served us and was very friendly and chatty.

The manager Tamsyn was incredibly friendly and accommodating to a group of ten weary (and filthy) walkers after a long day's hike. She helped us figure out a place to stay when we were in a bit of a situation (dark, late, wet, two injured people in the party). The rest of the staff were all lovely too. And the pints were good!

I booked the 'superior' room at a premium price of £275 for one night. It was for family from Australia and I wanted them to have a lovely experience. However the state of the harbour is lamentable. The works being carried out make it feel more like a building site than a holiday destination. The hotel may not have much control over this but I would have respected them more and possibly used them again had I been informed at booking. What they do have control of is their own premises and their staff. Firstly they couldnt find my restaurant reservation. Then they found it but for the wrong time. The food was good but we waited 45 mins for coffee, reminded them and waited but it still didnt come. Then once in the room we were kept awake by much movement of furniture from downstairs. For £275 a night I expect there to be sufficient sound insulation between the two parts of the business. I was left embarrassed by having provided such a poor experience for my relatives. I would certainly not book you again and will spread my feedback locally to ensure no-one else makes the same mistake.

We had a family lunch to celebrate an engagement and were not disappointed. The building is very attractively decorated and the food excellent and staff friendly.

Lovely food, friendly service, and wide selection of drinks. Didn't stay her overnight, but shall be doing so next time.

Beautiful location and comfortable rooms. Everything was excellent

Love coming here most weeks with my mom and daughter to enjoy a catch up over some lunch. Perfect location wonderful staff yummy food. Can definitely recommend 💯

A great location in Charlestown though during our stay the view of the harbour was spoilt by the work going on to replace the lock gates. Car parked in the Rashleigh Arms, a short walk away. The staff are friendly and attentive and a special mention for Lilly who looked after us particularly well during dinner. The room is lovely with the special touches that others have mentioned - complementary cans of lager, dressing gowns, outdoor parkas to wear if it's raining or cold. The dinner is excellent. Breakfast is also excellent and fresh melon is available! Great place to stay.

Wow, wow and wow!!!! My husband and I popped in for a drink on a visit to Charlestown. We were greeted by a lovely lady with a beaming smile who wasted no time greeting us and telling us about a special deal of a pie an a beer for £15. But not just any pie !!!!! The way she told us about this pie the trimmings and the “gravy” we was salivating so much we just yes ! So glad we did !!! Absolutely delicious and that gravy!!!! What a lovely, friendly woman and such a credit to her colleagues. What a lovely lunch a real cuddle from inside 🥰🥰🥰🥰🥰🥰🥰

Stopped here for Sunday lunch. Excellent food at the higher end of cost. Amazing location over the harbour. Very slow service more staff required.

Revamped after the devastating fire but the new staff are taking a long time to learn the ropes. Slow service and limited menu but friendly and the best views in Charlestown.

We stayed here in April for a couple of nights as a little layover before our wedding - the rooms and interiors are stunning, breakfasts were fantastic and all the staff were incredibly helpful and friendly. Well worth a visit, even if just popping in for a drink!

Had an awesome few days eating and drinking at this place. You won't get a better location! Also, young barman Cobin was outstanding. Above and beyond with his local knowledge and assistance with a special surprise Made our trip extra special. Thanks mate 😁

Food was wonderful. Location is delightful. And our server Koben was exceptional

A lovely impromptu lunch at the Pier House. Sat outside in the sunshine and served by Koban who was fantastic, attentive and gave good recommendations throughout. Steak Frites and Eton Mess were amazing. Thank you!

Lovely lunch sat in the sunshine, great food and service was quick. Koben was attentive and pleasant throughout.

The feel of the pier house has always been very welcoming the location is beautiful, the staff very friendly and helpful. Ash was very professional in his approach and mannerism

Exceptional service by Ash , really friendly and welcoming environment with great food and amazing sea views . 100% will be returning.

Jenni served a beautiful breakfast to jane this morning absolutely perfect

Lovely food and a great coastal view of Charlestown harbour. The staff are brilliant, Nicky,Jennie,Nicola. Dog friendly as well.

Lovely place to stay relax and have coffee and cake Jenny and Nicky Smithers are lovely very welcoming. Dogs are welcome treats water bowls available. Definitely a great place to stay looking out at the sea 😁

Jenny is such a warm, friendly welcome every time I visit to bring my clients to the Pier House a few times a week. A credit to the business.

My review is for the restaurant only. We didn’t stay at the hotel. We had dinner last night, followed by breakfast this morning. Overall, the food was great, but the morning service did lack slightly. We wanted to order something. That wasn’t on the menu, but they didn’t have the “avocado smash” for the dish available. That’s fine, these things happen, but it did seem like the lad that served us was inexperienced in how to deal with us asking if we could replace this in some way. Again, these things happen and certainly not his fault; more just a lack of training I’d imagine. Otherwise, thank you for a very pleasant couple of meals. The view from the restaurant was superb, and the location is ideal for a romantic getaway I’d say.

My fiancé and I came here as part of a little holiday to Cornwall - and must say the service was lovely. I didn’t get the server’s name but she was really bubbly and actually had a conversation with us whilst getting our drinks ready - which is rare to see these days in hospitality. So thank you so much, this was the highlight of our trip. The lady serving us had pretty nails with strawberries on I believe. Please pass on our thanks! 🙏

Lovely room with fantastic view And all staff were superb.

Highly recommend. Every aspect of the hotel has charm and character, and it has clearly had some good investment made in it. The food is first rate and the service is great. All round good value for money

Food was delicious and the service was excellent - really friendly and helpful staff. Hadn’t visited for years; major renovation and the restaurant is spacious and very comfortable.

Extremely disappointed, for people with garlic allergies, the menu is not for you, too much garlic, the Sunday roast ( if you can call it that) consisted of sirloin, cooked on garlic, roast potatoes,again cooked with garlic, fatty pork, fatty lamb, yorkshire pud with the lamb, not the beef, weird. Why do restaurants have to have cauliflower cheese and not just plain cauliflower. The only thing my sister and I could eat was fish and chips, we wanted a proper roast, I'm afraid we will not be going back, the menu needs looking at as it was sadly lacking.

Fabulous spot overlooking the sea, with outside and indoor eating. A fantastic job done on rebuilding this place from the ashes following a fire last year. Friendly efficient service and our meals were enjoyed by all

I asked to have my beef well done but it came out pink, it was really expensive for what we had, the panna cotta was made with fennel seeds, overall not best pleased.

Wasn't happy with the roast lunch the fact that everything had garlic in it and I have allergic reaction to garlic and chili which I'm not happy that everything had garlic in so the only thing on your menu was without any of these things Aust fish and chips and I was very displeased the fact that I had to our efficient chips as my Sunday roast so this is why I marked you down as three and I will not be going back to the peer house again thank you

Wonderful pub and hotel. Well appointed rooms comfortable beds and a great food & drink offering.

Excellent hotel with great rooms and friendly staff. Good restaurant and great location. Charlestown Harbour is undergoing renovation of the lock gates but this does not spoil the experience at the Pier House, it even adds interest!

Great pub, located in a small harbour, which is a lovely place to visit. Tasty menu - we had the roast dinner, which was excellent. Plenty of food on your plate! Beef, homemade yorkshire pudding, roast pitatoes and a selection of veg to go with it. Only thing that was disappointing was the service, as our plates remained on our table until we decided to leave. They weren't cleared away when we'd finished our meals and we had to ask for a dessert menu, at which point they still weren't taken away - we had to put them on the empty table next to us and they stayed there until we left. Despite this, I would go back as the food was really great.

A nice place with a view for dinner. A good menu variety and quick service. I had the Greek salad as a main which was quite good. I would go back again and try one of their sea food dishes as they looked very good at the table beside us.

The Pier House is a must visit if you find yourself in Charlestown. The area and views are spectacular, but its when you go through the doors when you realise how great this pub really is. The team couldn't do enough for you, their attentiveness and professionalism was refreshing and made my stay that extra bit special. The room was immaculate and full of thoughtful personal touches, I especially liked the binoculars in the window. I definitely spent too much time watching the fisherman out at sea pulling in their nets. My evening meal was delicious, it only felt right having a surf n turf bufger due to my geography and found the crab on top absolutely delicious. Thanks again to the team for their warm hospitality, I will certainly be returning.

Good St Austell beer. Nice atmosphere. Good cake. Outdoor area. Give it a visit

Lovely refurbished rooms and very helpful attentive staff

Dropped by for a beer, and wow, what a great pub, in such a gorgeous spot with incredible views.

A lovely place to stay with good service throughout. Will be back.

Lovely Sunday roast. Very friendly staff.

I've eaten at the Pier dozens of times over the last few decades. I was very disappointed yesterday when the fish and chips were almost inedible. The chips tasted old and solid, the fish batter was like a hard sheet and the fish itself was on the dry side and utterly bland to the extent I couldn't identify the fish. One of my fellow diners was likewise disappointed. At a cost of £21 for fish and chips expectations were high for something a delicious piece of succulent cod in an amazing batter. Sadly not the case. Management offered a refund but we declined. What we can't get back is the time we spent here.

Gorgeous well-appointed harbour view bedroom, lovely view of moonlight over the sea beyond the harbour (an extra touch - thx for arranging that!) We ate well in the restaurant, both dinner and breakfast(especially good smoked salmon with the poached eggs), and the staff were attentive and lovely to talk to. Pier House is a great place to explore all the goings- on in the harbour and base for walks up the hill to look out over the Battery and Bay. x

Been here a few times but last night we came for a meal as we are moving to at Austell The welcome was lovely the pub restaurant is absolutely outstanding also the food .I had a bit of a problem I got locked in the toilet. All I can say was a night I won't forget or the staff they were so good but it was funny to . Beautiful place service and can't wait to come again thankyou all again

We decided to book here for a birthday dinner for 16 guests. Everything was very good except one issue with the food. A lot of our guests went for the roast and all of them had issues with the roast potatoes. They just weren't cooked very well and when you pay over £20 per plate you expect hot tasty food. Sadly on this occasion that is why I dropped 1 point which I think is more than fair, even after explaining why we didn't like the potatoes and being told that the kitchen and management had been informed but no real resolution or apology. Instead we were brought a plate of surplus potatoes after we had finished the meal which felt like a bit of an afterthought. Staff were very friendly and great location

Expensive food and not particularly exciting. Really disappointed 😞

We enjoyed a very nice dinner recently. The food was delicious and the staff were excellent. One of our party had very specific dietary requirements and our waitress went out of her way to make sure that my friend was catered for.

Pier House is a special place. Fine attention to detail in the rooms and restaurant, professional and lovely service. Highly recommend for a relaxing stay on Cornwall shores.

Fantastic welcome and service..food so delicious..highly recommend

Great flavour, blink-and-it’s-gone portion. For £18, I’ll need a snack just to recover from my main.

I didn’t stay here so can’t comment on the rooms. I had a meal here, the staff of friendly and welcoming, the venue and location is very nice. What let it down for me was the portion size of the food and the price. I left feeling ripped off and still hungry.

The nicest welcome I could have asked for, which given my train had arrived at the station an hour late at 11pm, and I'd had to walk the forty minutes to the hotel, was wonderful. The room is cosy luxurious, and in the morning they kindly sent me off with a desperately needed coffee. Great people

Called in the beautiful harbour side pub for food and drink. Initially bought the drinks at the bar while we chose the food. That was where the idyllic dream ended. Served by a lady called Tamsin who was clearly annoyed that customers had the cheek of wanting to be served while she was telling another worker some story, she couldn't have been ruder or more dismissive. I ended up paying top prices for the drinks. This included £6.30 for a cider that normally costs a little more than a fiver elsewhere. We skipped the food and went elsewhere in the village to eat, where there were a lot of excellent quality eateries, and the staff were pleased to serve us.

Fabulous food, lovely friendly service

My husband and I visited for a meal whilst we were on our holiday

We visited on a Sunday lunchtime after a walk , we just wanted a snack so ordered a bowl of soup each. What an absolutely charming pub this is , the staff were a delight , the decor light and fresh and everywhere immaculate. I cleverly tipped my bowl of hot soup all over my lap , the table and the floor 😩. The staff were there in an instant with cloths and smiles , and an assurance that they’d get me another bowl straight away. I felt such an idiot but they were so sweet , my new bowl arrived quickly , and they couldn’t do enough for us. The soup was delicious. We were inside as it was cold , but there’s a lovely outside area that overlooks the old harbour and the sea. I’d highly recommend the Pier House , we will definitely be back - thank you !

Excellent venue recently refurbished good food good service

Lovely pub, restaurant and hotel, right by the coast and alongside Charlestown harbour. Good food, friendly staff and great views. Also recently refurbished throughout.

Busy sunny Sunday but service not too bad on waiting time. I had their roasted butternut and it was absolutely delicious. My daughter had the steak, asked for medium rare but the edges were a little burnt, but still edible. Lots and lots of tables and chairs all around and you can find a quiet place. A pleasant experience no issues. Yes I Would go again. Lovely venue for a large party. We didn’t stay in the hotel.

Just had 2 lovely nights at this hotel, attention to detail in the room we stayed in was amazing, very homely and comfortable with nice touches such as the homemade bics, fresh milk, dry robes . Bed was very comfortable. Staff all seemed to take great pride in their workplace and I didn’t come across anyone who wasn’t very friendly and helpful, and we were made to feel comfortable and relaxed. Quality of the breakfast was great, lovely coffee and surroundings. I think a lot of hotels could take a leaf out their book on how to run a place that makes you want to come back and stay as soon as you can, lovely place and highly recommended, thanks very much to all the team, we were so impressed

What a champion find. Right on the harbour side. Well appointed and tastefully decorated rooms. Fabulous extra touches. Breakfast was well cooked with a range of choices and dietry requirements met. Friendly and helpful team on reception, bar and in the restaurant. We had a small room so no sea views but the room was great. Beautiful views of the harbour from the main bar and eating areas.

Booked a two day getaway for R & R through Booking.com. Stayed Saturday and Sunday nights on B&B basis. (1st & 2nd March) We checked in around 3pm and were taken to the room by friendly staff member. The room was introduced as a "Cabin" style room. At first we thought that it was quite small and very little room to move. Facilities were excellent and very clean and modern. Especially the bathroom. Again small but useable. Bedroom space was very different, tiny area, hanging space was at a premium. 3 shirts and the space was full. The bed was enclosed in a tight corner with only one access side, so exiting was difficult to say the least. I enquired about a bigger room and the extra cost to do so. I was informed that if someone did not show up I would be informed and the room would be offered. That unfortunately did not happen. I explained that my wife had limited mobility and found it difficult to enter and exit tight spaces but it appeared to fall on deaf ears. A follow up to say sorry no rooms were available might have helped us decide not to stay the second night. I think maybe it would have been better to book direct with the Hotel and the possibility of discussing room size etc. I thought for the money we paid Booking.com the room would have been more standard size. I get Genius discount with Booking.com so my assumption was completely wrong. We likened the room more to "Rabbit Hutch" more than "Cabin" For the price we paid I would consider the room expensive and more to be used as single occupancy rather than double. All other aspects of our stay were lovely, the staff, the public area's, food and drinks were all very good. The only other worry I have is parking ticket arriving at a later date. I asked at the time of check in if it was in order to park just up the road in the general Car Park and was told to give my Reg number to reception and that would be ok. On leaving the Car Park I noticed the "Have you paid an displayed" sign. We gave our details to a young lady service at the bar and she said she would enter it at reception on our room number (4). I checked later after returning from a walk and found it had not been and was done then but informed there would be a problem because the Car Park was not monitored. I hope that statement was correct!

Very nice food and very nice atmosphere, must recommend

Fantastic food, superb service, gorgeous location.

Room location and staff and breakfast could not be faulted as for the evening menu it was very poor not a lot of choice portions small for the price and to fancy The Rashleigh menu is much better for choice etc Will stay at the Pier house again definitely but eat elsewhere

Having visited Cornwall multiple times each year for many years, we have never been to Charlestown. Would highly recommend this historic hotel. Rooms were in keeping but had all you would expect from a modern hotel. Nice touches such as complimentary Korev in the room mini bar fridge and well stocked mini bar, Elemis Toiletries and raincoats for ‘Cornish adventures.’ The staff were all friendly but professional. Service was excellent. The food was delicious and the Sunday Lamb Roast was truly the best that I have ever eaten. Lots to do in the local area and many little independent restaurants and bars within Charlestown to walk to. Overall a perfect winter stay

Beautiful views, reasonably priced Brew and amazing food.

Excellent place to eat. Great location, tasty food and nothing is too much trouble for the friendly staff. We've eaten here a couple of times a month for several months now and have never been disappointed.

My wife and I plus our dog we're made to feel very welcome by the staff as soon as we entered the hotel. We were offered tasters of the beers available and a loyalty card for beers served. The food we ordered was perfect and exactly as we had requested due to my allergies. Fantastic customer service from all of the staff creating a lovely homely feel plus welcome we received from staff and locals alike are a credit to Charlestown. Beautifully decorated, modern and clean 100% returning to this little gem. Credit where credit is due, Helen and Lee Archer table 24, 20th Feb 2025

Cider was fantastic but the food menue had no cohesion and was expensive. Should suggest beer to go with food.

Fantastic refurb, friendly welcoming staff and great service. Excellent menu , delicious food, only one minor thing, please serve on hot plates not cold as our lovely creamy mash was cold by the time we got half way through. Thanks 😊

Stayed 2 nights; part work and turned into a long weekend with the good lady Lovely hotel; refurbed recently Great food and lovely staff. Great location and a great spot for walks and visiting other quaint towns and spots nearby

Friendly staff, great location, decent breakfast and comfortable room.

We had an amazing stay at Pier House. Rooms were lovely, extremely clean with lots of well thought out products in. We especially liked the Elemis shower products and complimentary beer. Food at the restaurant was amazing, best fish and chips I’ve ever had. Super friendly and attentive staff who made the experience even better.

Weekend visit (out of season). Good menu, excellent staff & service. Refurbishment nicely done and very comfortable. Location and views can't be beaten.

Beautiful hotel, the room was fantastic, amazing attention to detail. The staff were lovely and very helpful. Dinner was fantastic, the best fish and chips I've ever had and very reasonably priced menu. The menu had a massive choice for myself being gluten free which was very refreshing. Will look forward to staying here again and highly recommend Kind regards Tim Petersen

Friendly staff, great food and lovely atmosphere.

Its just a very nice place, food very good and dessert very delicious 😋.👍👍👍👍👍

Great service, atmosphere and food for a family celebration.

Thank you for looking after me and my family. We had excellent food and were well looked after by the staff.

Beautiful cabin room, service was on point and friendly staff also you can’t beat the harbor side and sea view. All in all great stay.

Beautiful place, excellent helpful staff, food and drink expensive. The only criticism is the disabled access. Had to put on coats and outside clothing to get from the room to the front of house. Outside access lighting also poor.

12.January. Excellent meal. Attentive efficient and kind staff. Great vib. Brilliant!

The location is good. The place is clean and there's plenty of seating inside and out. The food is quite expensive but of good quality. Sadly we weren't given the specials menu with the other one (we were given it along with the dessert menu afterwards and saw something on there we wish we'd known was available for the mains). They were also out of one of the sharing platters we wanted. The service was okay. The drinks were ridiculously priced. 2 large G&Ts were £28!! That's even more expensive than London and we were disappointed they didn't have a bar menu so we could see this price gouging - we would have chosen something less extortionate that way.

Friendly staff, however service is erratic and random. Several dishes had sold out even at 7:30pm on a Tuesday evening. Pretty much none of the (over-priced) main courses came with vegetables and incredibly there were no vegetables as sides (other than three types of chips)! Only option was a salad which looked as if it had been purchased from Tesco several days previously. This is a great location and has great potential if only they could improve the menu, the service, the pricing and pretty much the whole experience!

Wow most overpriced bar I’ve ever been in. £28 for 2 Gin and Tonics? Cost more than the food. They didn’t give us the specials menu which was much more appealing than the regular menu. Only one vegan option. Hummus a bit dry. Padron peppers lacked seasoning and should have been more blistered. Lovely decor, clean toilets and friendly waiting staff but the prices are a disgrace. We aren’t tourists as we live in Cornwall but even if we were, I would not have visited had I known I was about to be ripped off. The place isn’t all that, now the museum has closed it’s just a place where a tv show was once filmed. Antique shop is worth a visit though.

Great evening dinner on New Years Eve 2024.

Newly refurbished hotel overlooking the harbour entrance room was spacious and very comfortable a full breakfast was included in the rate . Rooms over two floors reached by a staircase no lift . Staff welcoming friendly and courteous.

A lovely friendly venue but unfortunately will not be visiting as often as prices have gone up. I was charged £15.40 for 2 cappuccinos and 2 small Diet Coke for my grandchildren.

Great place right overlooking the harbour of Charlestown.