The Peak Hotel in High Peak

My husband and I have returned home after our second stay at The Peak Hotel in Castleton. It’s been a couple of days since we checked out of this establishment albeit a day earlier than we had originally booked for. I needed to reflect on our latest experience before submitting a review. I normally leave this side of things to my husband but our stay started and ended so badly that I felt compelled to write my own personal account and overall conclusion. I can say with absolute honesty that I have never been made to feel so undervalued and treated in such an awful manner by any other establishment where I have booked to stay. Both staff and management at The Peak Hotel have left me feeling hurt, upset and angry at the appalling way they dealt with both myself and my husband after we had to continually complain about loud and intrusive music coming from the kitchen which sat directly below our bedroom- more notably directly below the head of the bed. We complained a total of five times to both staff and management and this was over less than a 48 hour period . We checked in on the Sunday afternoon and had no choice but to check out by lunchtime on the Tuesday. We weren’t actually due to leave until Wednesday morning. We still had much planned whilst in beautiful Castleton 🧡 I really don’t know what more we could have done or said to have gotten some respite from the awful and continual din that invaded our room, our personal space and our r&r on a daily basis. Even having to go downstairs to complain twice in my pyjamas. It was beyond unacceptable. And to be told time and time again that it would be dealt with and then it start up again, just makes you feel exhausted and eventually beaten into submission. You just have to admit defeat. We never once asked for the music to be turned off only to be turned down. We didn’t expect anyone to work in silence but the lack of consideration shown back to us was staggering. On the last day just before midday when we had once again returned to our room after making the fourth complaint to another staff member and being assured once again that it would be dealt with and the manager would come and see us, the music started up again. This time however it really felt like mockery towards us. At this point I burst into tears and we decided we could no longer stand to be there. It didn’t feel like a nice or welcoming place to be. It took on a darker tone. There had been an offer on that morning to potentially move us to another room but no guarantees. We didn’t ask or want that. We just wanted some peace and quiet and some respect be shown to us by staff members. It really wasn’t too much to ask and anyway , we were checking out the following morning. My husband tried one last time to speak to the manager (he didn’t come and see us either) who had initially been very apologetic towards our situation. Unfortunately he had turned very defensive and uninterested and stated that he ‘didn’t think the music was that bad’. However at my husband’s request, he was totally unwilling to come up to our room and listen to it for himself. It was that bad that we could hear and recognise actual songs and word for word lyrics. But still he maintained his stance. We asked for a room reduction or something off our bill as a gesture of goodwill and acknowledgment on his part but this wasn’t forthcoming either. We were offered another night free of charge at a later date. My husband explained that we had no desire to ever stop at The Peak Hotel again after the way we had been treated. The complimentary night would have been acceptable if it could have been knocked off our bill for the night we missed. This again was rebuffed. Therefore we were charged the bill in full on our departure. No apologies were given. The first stay we had here last October was absolutely faultless hence why we returned this year. There was also a lovely vegetarian option on the menu for Sunday dinner on our first stay. This time around there wasn’t and when I enquired if there was a vegetarian option to the waitress, I was bluntly told ‘no’ before she walked off. I did also ask the manager about this when I saw him on the Monday. He told me that their chef was ‘traditional when it came to Sunday roasts’. He did however add that he himself wanted to see a non-meat alternative added back onto the menu. As the manager, surely he could insist that the chef caters for all? Doesn’t make any sense. I ended up with a very below average burger and fries for my Sunday dinner. So in conclusion, I wouldn’t recommend staying here or even visiting whether it be for a drink or a meal. The place is currently run by people who only care about themselves and their clique. Tourism is quite obviously a necessity in the running of the business as I’m sure much needed revenue is generated from this. However…we were definitely made to feel like irrelevant non-natives rather than valued customers. I have worked within the specialist retail industry for almost thirty years. The thought that any customer of mine would go away feeling as upset and trampled on as we did on Tuesday by my actions and attitude towards them is unthinkable. I know you can’t please all of the people all of the time but you can certainly try your hardest and do the best you can to make everyone feel valued. No one should ever be made to feel so belittled. I always try and put myself in someone else’s shoes when they feel hurt and upset by the actions of others. I would strongly suggest that Graham and his ‘team’ also try this approach and hopefully it will evoke some kind of empathy and better understanding on how to treat customers and visitors with more respect and understanding going forward. The way you allowed things to end when we left was so unprofessional and how you made us feel was beyond unpleasant. Shame on you. Maybe ask their ‘traditional’ chef to bake a large humble pie so they can all have a good slice and reflect. Good luck 🤞🏻

In Oct 2023, my wife and myself and our dog stayed at the above hotel for 3 nights in room 3 at the front of the hotel. We had a fantastic stay, the room was great and everything was faultless. As a result we decided to book again this year and we stayed at The Peak Hotel in room 4 which is directly over the kitchen to the rear. This was allocated at the time of booking. We arrived on Sunday 17th November at 15:45 and checked in to the room. Within minutes of us being inside we could hear loud dance music coming from below us but at that stage we didn’t know the source. It was like being on top of a disco in full flight. We were going out in any case and left the room for a few hours and didn’t return until around 20:00. On entering the room we were again confronted with loud music coming from below as before. It was reverberating upwards and we could hear it above the TV in our room. We could also make out the songs being played and hear the lyrics word for word. As a result my wife went downstairs in her pyjamas to see exactly where the music was coming from and to ask the staff if it could be turned down. My wife spoke to a male member of staff who was the one that checked us in. My wife said to him that we were in room 4 and that she could hear music very loudly banging from directly under our room to which the member of staff looked surprised and confused. My wife informed him that it was Green Day playing and he replied that it would be coming from the kitchen staff and he would ask them to turn it down. No apology was given. My wife returned to the room and told me what was said and we waited for the music to be turned down. This didn’t happen as we could then hear The Jam playing. We could not relax in the room as this was directly under where the bed is situated. It wasn’t a good start to our stay but we wanted to try and enjoy it however the music continued at the same volume up until 21:30 when it was turned off. The following morning we decided that we would speak to the manager as we didn’t want a repeat of the previous night. By chance Graham, the manager, was speaking to some residents in room 3 next door to us so my wife managed to speak to him. She explained the issues with the noise to him as described. He was very apologetic and said it was different staff on that day and there was only one person working so there wouldn’t be a repeat of the loud music. My wife thanked him and we hoped that that would be the end of it and we could carry on enjoying our stay. Everything was fine during the afternoon when in our room, for a time. We then went out for our evening meal and returned to the room at about 19:30 as it started to snow quite heavily. It was quiet when we first entered. We had showers and got changed to settle down for the evening. We had just got into bed at about 20:00 when the music started up again with great gusto. We couldn’t relax so we both went downstairs to the bar area and spoke to John, the barman and explained the issue. Our displeasure was clear. We asked if the music could be turned down and he told us that it would be going off and he apologised profusely and offered us a drink on the house. We declined the drink but we’re grateful for his professional and proactive manner. The music was turned off that night. Following on from the previous 2 nights and several complaints to staff and management we decided that we again wanted to speak to the manager as we felt our concerns weren’t being taken seriously and it was leaving us feeling annoyed as we couldn’t relax in the room we’d paid for. Therefore this morning just before midday, we ventured downstairs again in the hope of speaking to Graham. He was not on the premises at that point but we spoke to a female member of staff who was cleaning. We explained the whole situation again and she was receptive to our complaint. She explained that room 4 sat right above the kitchen and that the speakers were in an elevated position and she had previously said to kitchen staff to place the speakers on the floor so that the noise was deadened somewhat by surrounding appliances. For this to be said it made us feel as though this wasn’t an isolated incident but had previously been complained about by other customers. She apologised and said that there was different staff on and it wouldn’t happen again and she would contact Graham and he would either ring us or come up to the room and see us. She did say there was a chance of a different room but there was no guarantee. We explained we didn’t want that as we were only there for one more night and were not happy and that we wanted some kind of reduction on our bill for the inconvenience and upset that this had caused. We once again returned to the room and awaited contact. Within 10 minutes of us being in the room again the music started from below us in the kitchen as before both music and lyrics clearly audible and this time it was Lewis Capaldi shortly followed by Blondie. At this point we were speechless as we had only just spoken to staff minutes before and felt like we were being laughed at and goaded. My wife burst into tears and said she couldn’t stay any longer as it was obvious that nothing would be done about the issue. We therefore took the decision to leave a day early rather than having to endure another night. We felt like we had no other option. We started to pack our things up during which time we thought that Graham would’ve made contact with us but he didn’t. Instead I collected a few bags and went downstairs to go to my car. He was behind the bar and I asked if I could have a word on my return. He said yes. I returned after a few minutes and spoke to him at the far end of the bar. I explained again what the issue was and that nothing had improved so the only option we had was to leave a day early as there was no guarantee that things would improve. Rather than the apologetic manager my wife has spoken to the day before I got a quite defensive person who was reluctant to come to any satisfactory conclusion. He stated that in his opinion the music wasn’t that bad. I explained it sounded like a disco at full pelt and that he should come up to the room to listen to it so that this situation wouldn’t happen to future customers. I also mentioned it would be a good idea to tell kitchen staff that if there were people in room 4 to have the music at a lower level as to not irritate and have a bit of consideration for paying guests. I also mentioned that I didn’t believe that we were the first to complain and he stated that we weren’t but not for a while. Obviously this is an Issue that has not been rectified and displays bad management and customer service. He did not want to go upstairs and at that point offered us a nights stay for free at another time. I stated that we wouldn’t be coming back as we felt we had been treated pretty badly. We would’ve rather have had the last nights stay knocked off the bill as recompense. Why couldn’t this have been done? There was no other reasonable offer given and no meaningful apology either. I was told that I shouldn’t expect the kitchen staff to work in silence which I agreed with however we never asked for the music to be turned off per se but only turned down. I really don’t see why this couldn’t have been done to stop unnecessary upset and unfairness. We had been looking forward to visiting Castleton and your premises for some time. We have now had to return home early feeling let down and deflated. We are contacting you in hope that something can be done and to make you aware that this potentially will cause problems for future customers. If you are contemplating staying here, do not book room 4 but my advise is that there are plenty of other establishments in the town only happy to welcome you and treat you as a valued customer and not a nuisance.

Unfortunately this establishment is far too lazy and obviously inexperienced at creating tasty and enjoyable meals for vegetarians or vegans. It’s quite clearly far too much hassle and also too taxing on the brain of the chef to come up with some meat and fish free menu alternatives. Very poor show especially as there has never been a time where plant based meals have been so popular and readily available at cafes, pubs and restaurants. Even the local tearooms in Castleton (Tilly’s & Dolly’s) both cater very well for us non-animal eaters. Maybe the chef at The Peak Hotel could go and get some lessons from them? Goodness knows they need it! Lazy, ignorant and very closed minded. Suggest the management either tell him or her to either expand their culinary expertise or find another chef who is better equipped. Safe to say, I won’t be returning to this below average establishment.

Had a lovely Sunday roast, perfect in everyway, only criticism was for my partners food very restrictive on gluten free options

Really disappointed with the food here. One of us had a pie which was burnt and so dried up the filling was stuck to the dish! I had a burger which was quite dry also. My husband had the fish which was extremely small and left him hungry. To be fair to the staff (who were very pleasant they took the pie off the bill) If I had been the chef I would have been highly embarrassed to send the pie out to a customer. There are so many pubs in Castleton sadly this is one we won't be revisiting.

One of the best places to eat in Castleton. Great roast dinner, and their lamb is top notch. Staff are super friendly - Callam was great - he talked us through the menu and helped us make some great choices.

Real quality pub - traditional ales, plus all the usual lagers etc. Paddy was really helpful showing me and my wife the different wines and whiskys, plus offering tasting for the ones we were interested in. People like Paddy are the reason we seek out pubs like the Peak Hotel. Did I mention the food is great too?

Welcomed by a complimentary, reserved parking space directly opposite the hotel and exceptional staff who looked after us from the first minute! Home made food was delicious, service was great and a pleasant, quiet seating area at the rear of the hotel/pub. All reasonably priced. The room was spotless, well presented and fitting with the history of the location. Quiet and very comfortable for a good night's sleep. Completely furry friend friendly and an excellent place to stay for an array of local attractions, walls and traditional browsing shops. We really enjoyed our stay and look forward to visiting again.

I booked to stay here for 3 nights. When I arrived I was expected to pay up front for all 3 nights. I obliged but wasn’t very happy. After being shown to my room I was then told that there would be live music playing that night. I certainly wasn’t happy about that, but was told that it shouldn’t be too bad at my end of the hotel. This was certainly not the case and the music continued till nearly midnight. Even after it was over I was kept awake by loud conversation downstairs, and shouting from the street immediately outside my window. I decided there upon to leave the following morning in spite of the fact that I had paid for the room, as I did not want my holiday spoilt. As instructed I rang the manager later that day, and despite my best efforts to get my point across calmly and civilly the conversation needed in a slanging match. I was told that they were a “busy community pub” and I should have researched it! No one mentioned this ghastly racket would take place when I booked and nothing was mentioned on their website. I would like to know how I was supposed to research it! No quarter was given and not a penny refunded. I am NOT a mind reader. In conclusion I would recommend anyone looking for accommodation in the area to look elsewhere. Clearly I will never return. Fortunately I found accommodation elsewhere which was a huge improvement in all respects. I work in a cafe and would not dream of treating a customer in this way. That’s all I’ve got. Nb also the room was pretty basic and in need of refurbishing.

I came to the Peak Hotel as a second choice I have to admit, after such terrible customer service at Ye Old Cheshire Cheese down the road when I dared to come in before 12 o clock on Sunday. I'm so glad I did, as a vegan, I'd looked at all the menus outside the pubs and it really was a very close call between these two so it seems fate played a part in this. I walked in and was greeted by a friendly young lady behind the bar with a smile (very different to what I got down the road). She brought me the menu to my table and I went up to the bar to order a drink. I already knew what i wanted so ordered food and paid. My meal came around 10 minutes later which I was very impressed with.... and it was amazing (and massive). I was made to feel at home by a couple of the staff which when you're dining alone can make a big difference. I've been to the Peak a few times when I've been to Castleton and it's been a good experience every time. Dog friendly, people friendly and a great atmosphere. We will definitely be back again soon. Thank you so much.

A short break and really great! Friendly staff and really dog friendly. Lovely food, comfortable rooms and copious hot water for the shower - what more could you want!

Amazing food ! We are here after a lovely walk to Bamford Bridge Lovely old building Clean Nice toilets Friendly staff The food !! Wow !! Home made and delicious !! I had slow cooked lamb and wow it was delicious! Huge portion ! Lamb melted in my mouth Friends had the home made stew and loved it as much as I loved mine !

Beautiful food…!!! presentation superb makes a lovely change as a lot of pubs in the surrounding area could learn a lot from you..!! Many thanks to Amelia ( lovely young girl hope that was her name🤞) Thank to the chef 👍👍👍 Dog friendly perfect 🐶🐾

She had my best friends birthday party here the staff were just amazing super friendly Amelia our waitress fantastic food was brilliant. Everything came as it should. They also helped in our lovely celebration. Thank you so much for all the stuff it’s been fantastic. Highly recommend.

Safe and hygienic after the reopening. Delicious food in good portions and very helpful and friendly staff. Good beer too!

After a long walk i couldn't have hoped for a better place to enjoy pint and a burger. The devils arse burger is probably the best burger I have ever had. My wife was also extremely happy with her m60 burger. Washed down with a fantastic Theakstons best and a couple of large glasses rose. Staff excellent, friendly and helpful nothing was to much trouble.Covid procedures excellent. Outdoor seating perfect. This was the first time I have visited the Peak Hotel and will now most definitely be my first choice whenever in Castleton.

We had evening drinks and morning b day breakfast at my B day in Peak Hotel.Manager is just great and she well looking after her staff.It was kind of back to normality in August and we miss it very very much.When it will be possible we will be back again for my vegetarian breakfast and full English. Sendings lots of love Bell&Simon

What a fab place to re-fuel after a day of walking..... all Covid measures were followed - felt very safe The staff were extremely friendly, helpful & professional - a real credit! The food was absolutely delicious...... even the treats & sausages for the dog were appreciated !Will definitely return on future visits!

This was our first visit back after about 10 years. Not disappointed The food here was really nice and tasty. The Staff friendly. Covid rules in force. The ‘devils ‘ burger with khoos sauce was fab so much so I am going to buy some of the sauce. This hot spicy sauce is far better than a major chains similar sauce.Also the beer was good!

We arrived on a very rainy Monday evening two adults and our dog (jasper)As soon as we walk in the staff asked us for our details for track and trace the tables were well away from each other So everyone had lots of space so there was no worries there,so a very relaxing start They have a one way system in place which they in force but in a nice way everything is done very professionally We were made very welcome by all We ordered food it was lovely the staff were fantastic and very friendly but not intrusive our main bartenders were Abi and Dom I would like to say they are real assets and a credit to the pub We went there every day after our day walking in the rain (the great British weather)for food and drinks as the owner and staff were very welcoming and the pub was always warm and cosy (log burners) with good food Can’t wait to go back all going well (with another lockdown looming)in November Not very often you find a little gem but this time I think we did Well done to you all

After a long walk my wife and I needed some refreshments but weren’t looking for food as we had plans for later. On entry we were shown to a table and I ordered a beer and my wife a cup of tea. All the staff were very friendly and we couldn’t fault the service, the beer was of excellent quality (so I had another) We didn’t eat but the meals we saw being served looked amazing.

Popped in here as the bulls head service was shocking. We were served straight away and I can highly recommend the burger. It was Devine. Dog friendly and staff were very accommodating

Very slow service....took a long time to take our order , then a longer time to be served , then waiting for cutlery whilst the soup & the rest of food was turning cold

A fantastic pub, with great food and drinks. Even accommodate well behaved dogs! Service was brilliant, friendly and engaging. We will be back

We visited this pub twice during a recent trip to the Hope Valley. The pub has been well set up for the Covid 19 requirements. There is a good range of excellent ales and all the staff were friendly and efficient.

The food was really good. The pub itself has a lovely interior and the staff are friendly and polite. Would recommend if passing by.

Stayed for a week in Castleton and visited the Peak Hotel for a couple of drinks in the afternoon with our small dog while we were there. Very friendly bar staff, nice beer and gins too. They had a welcome dog station for treats and water (leave a donation). Sat inside by the open fire on a cold wet day. Didn't try the menu this time around but it all looked good. It was quiet but that's a cold March for you.All in all a nice atmosphere, would visit again!

Normally love this place, however went last night ordered two burgers. However whn they arrived one of them was not what we ordered when questioned I was advised they had no fish bugers if that was the case it would have better to let me know so I could change my order rather than bring a random burger which I didnt enjoy!!!!

Lovely room, very friendly and helpful accommodation staff, delicious freshly cooked food and dog friendly too! The bar and restaurant staff are a brilliant, nothing was too much trouble.

Not our first choice of place to dine but glad we did! Very homely and welcoming. The menu choice was excellent and our food was hot when brought out. Great value and the staff were excellent. Even our latte was hot and steaming!

Beautiful clean spacious room, lovely friendly staff, great food, overall a great stay in this lovely hotel x

We stayed here for a weekend of walking and I would definitely recommend it.The staff were all really welcoming and friendly. Everyone was smiley, polite and helpful.The pub itself had a really nice atmosphere and the burgers for tea on the Friday were delicious!The room was lovely with a gorgeous four poster and it was immaculate. The bathroom could do with updating but perfectly fine and very clean. The only negative can’t be helped - it was noisy on Saturday evening, but this is to be expected when staying over a pub.

I have visited this pub twice now, twice in December and once in January. The pub itself is lovely, such a friendly atmosphere and the decor is lovely with log burning fires. When i visited the week between christmas and new year me and my mum went in on a cold day and had two glasses of mulled wine, which clearly wasn't mulled wine but just to glasses of burnt red wine, the worst i've ever tasted. Never the less, like I said before I love the atmosphere of the pub and the service is good so me and a friend returned to have a meal in January, if anything the menu does lack a bit of choice, me and my friend both ordered 'steak burgers', now i'm a Farmer and to me steak is steak, (even if it's just sizzle steaks!), and what was served was just two normal beef burgers, the beef burgers was nice and tasty but if i'd have known it was just a normal burger I wouldn't have ordered it. The drinks range is good, wide and varied!Another thing I found a little uncomfortable was we visited to eat on a quiet Saturday night, and when asked wether we could put the drinks/ food on a tab when we ordered we was told we could but only if we leave a card behind the bar. Now I understand this as the pub must have a lot of walkers and passers by which must give them the slip, but it was just a bit bizzare when it was a quiet Saturday night and there was a lot of staff working.

So nice to get out of a bright but very cold afternoon, pub had a nice atmosphere and even the dog was welcome. Enjoyed the mulled wine with a mince pie. Also enjoyed the Nachos with all the trimmings! At no point did we feel we weren't welcome, so we stayed for about 3 hours!

Stayed over for one night with friends...very friendly and helpful staff, pub cosy and food good, rooms quaint and spotless, really good value for money. Joined in Thursday pub quiz which was fun. No breakfast during the week but excellent cafes nearby...went to Tilly’s which was perfect. Will definitely return next year

We often visit Castleton on Saturday evenings for the lively Saturday night entertainment. We heard that The Peak was having live music and thought we would try this venue for a change. So glad we did, what a great entertainer they had, and although it was extremely busy, people managed to find a spot to dance! Although it was just for drinks this time, we would certainly return to try the food. There was a great atmosphere in the place and it was beautifully dressed for the festive season. Must mention the great young hardworking staff - nothing was too much trouble!

Had a meal here last night (7th December) with close friends and we all enjoyed our meals. Tasty and large meals, friendly staff and good atmosphere perfect for our annual Christmas get together. There was live music later in the evening which just added to atmosphere of the pub!

Stopped in for adrink and plumped for their mulled wine and mince pie. A perusal of the menu showed a few dishes worth going back for. Barman very welcoming and talkative. A good fire going made for a lovely atmosphere.

The menu looked great and the interior is lovely.

We walked around this beautiful village with our dog with the plan to stop for somewhere to eat .

We've parents in Hope and visit the area 5 or 6 times a year. We always eat here. They care about you and it's all about you. It's easy to book in advance any time of the year to guarantee a table, the standard menu is good and the specials are always nice. The beers are great, the wine choices are good, the staff are great etc. Sometimes there's 4 of us, sometimes 6, sometimes 8 depending on who joins us. They're always great. You really can't ask for much more. Such a difference from how it was under the previous owners. If you're in the area give it a try. Best pub in Castleton

Really great, dog friendly, place to stay in a fantastic location. Room was spacious and very clean. Food good and all the staff are really friendly, nothing is too much trouble. Will definitely be back to stay again.

Visited several times. Well kept real ales on the bar. Good food menu but didn’t eat here. Extremely welcoming and friendly staff. Secluded beer garden at the back and warm and cosy inside with log fires and candles on the tables in the evening!

Friendly and helpful staff. Stayed for nights and had evening meals, which were all excellent. Only issue was that the last orders at the bar ended at 11.45pm, which meant some nights it didn't quieten down to after 12.40. That said It would not deter me from booking the Hotel again should circumstances arise.

Stopped for lunch, waited a for ages when we asked how much longer were told ours was next, so we waited and watched others get their meal, eventually nearly 1hr we got ours. I said we were on the point of asking for a refund, the chap said he would sort it out. The food was fine but the long wait and staff who did not give correct info spoiled it for us.

Me and my fiance stopped by here to rest and refuel after a long walk over the Mam Tor ridge on Sunday. The pub is what you expect for the area, a typical low beamed classic country pub with decor to suit. We was welcomed in at the bar and quickly served with drinks and advised on where to find menus if we wish to eat in. I must admit we we're both starving and getting a little 'hangry' with each other because of it!

Despite a busy Sunday the team were very friendly and great service. Food was lovely although the soup of the day didn’t get the stamp of approval (too much lemon?). Ambience very relaxed. Highly recommended.

Super friendly pub, awesome staff and a really wonderful atmosphere. The inside of the pub is both cosy and spacious, and outside area looked super cute with the fairy lights too. What really made this place memorable though was the staff - helpful, chatty, full of charm and personality, and particularly skilled in moth catching! Everyone was incredible with our dogs too, depsite one being a little unsettled and yappy at times.

Was in area for 2 weeks and enjoyed Castleton and the area, found this the friendliest pub in around with great staff who always have a smile, dog friendly and nice outdoor area. Good bar prices as well and good beer.Most pub like establishment in village , didn’t eat this time but have before and was good.

Great outdoor area out back with ample seating. Inside has some cracking signs. Friendly staff and good choice of drinks.

Myself and a group of friends decided to undertake a very rainy hike, the mid point was Castleton and we chose to stop for a drink. The best chunky chips we have all had in ages, friendly staff and a nice raspberry gin! Great idea to stop here.

Had a lovely overnight stay here while we went to the “Gin Jamboree” at Peak Cavern.

First of all I want to say how disinclined I am to write anything negative, having read the manager’s responses to any previous negative reviews, and if I had noticed them before my visit I would probably have chosen an alternative restaurant. I think it looks much better when managers/owners acknowledge negative comments and apologise or explain in a friendly manner, but sarcasm seems to be preferred here.

Signs outside say food served all day. We parked just over the road where it stated that you would get the £3 fee refunded when you ate at Peak Hotel. When we went to the hotel the door was shut and paper stuck on it saying it was closed until Wednesday.

My boyfriend and I really enjoyed our one night stay in the Peak Hotel. It was a last minute request and they offered us a room which was amazing. Rustic vintage style, clean and tidy and amazing view. The price was bit expensive given that breakfast was not included, to be honest. Nevermind, we would recommend this hotel.

Stayed in room 1, lovely and clean. Nice balcony overlooking the beer garden (but not too noisy). Staff were very helpful. Would recommend

Visited here on the first evening of our stay in the area - party of three plus dog. Friendly accommodating staff. Extensive menu. Between us we tried scampi, a ‘Devil’s Arse’ burger, and sea bass. All great except that the Mediterranean veg with the sea bass were too spicy for my husband. That said we enjoyed our food enough to book for Sunday lunch, when our daughter and partner were to join us. We arrived on the Sunday to a lovely sign on our reserved table ‘party of 5 plus doggo’. Sunday lunch was also very good and value for money.

Thoroughly enjoyable, room lovely, service excellent, food good and good portions.

Went here on a walk day after hiking with two friends in the peaks, the building is gorgeous and the staff are friendly but it's uncomfortably hot inside and the outdoor area is quite small and seems to feature only family benches and has no standing room at all - meaning only a few people can take up all the spaces - so we, and various other couples and small groups, had to hover in a cramped smoking area just to be outside.

Just ate here after a walk around the Castletown area. Extensive menu and really very good food, the chicken, bacon asparagus pie was excellent accompanied by super chunky chips. Good atmosphere too (and great music). Highly recommended

Stopped off here after a long and breezy walk around the peaks of Castleton. We have been before with the dog but sat in the beer garden which is small but perfectly serviceable. Knowing they were dog friendly we went in and sat inside. Staff were so welcoming and friendly and are genuinely dog friendly so we decided to eat there. Food was amazing, best burger I have had for a long while, worth paying the bit extra for. A lovely warm and cosy country pub

Visited Sunday afternoon with my partner, his parents and his aunt and uncle from Hong kong. Ordered 3 roasts and because 3 were not so hungry, ordered garlic bread, creamy mushrooms and a sausage panini for the others to share, asian style. A couple of beers and a big jug of water for the table was also obtained. Lovely atmosphere in the place and the staff were excellent and friendly. All the food was brought together and some extra side plates as the food was being shared. The portion sizes were excellent, in fact we may have ordered slightly too much for those not really hungry. Really nice food - no complaints at all. Also worth noting is they refund your parking fee for the public car park across the other side of the street if you spend over £10. For six people, we spend just over £60, which we thought very reasonable.

lovely place large rooms or small for various size groups. Very old worldly cracking Pizza a long wait for food but very nice

Called here a couple of times with our two labs. Food was excellent, I had the scampi with salad, chips, peas, what a plateful ! delicious ! Husband had the pie, also extremely good. Staff were friendly and very accommodating regarding our labs. Well worth a visit.

The Peak is an old worldly pub with a bubble lovely landlady who is really friendly. They have a good selection of gins and plenty of good real ale including my all time favourite Hobgoblin and my wife's favourite gin mare. Well worth a visit. Didn't done in there but the food looked good.

Loved the hotel, great staff, internet experience was maddening! Spent 30 minutes trying to log on, fell down a rabbits trap with no result! Shouldn’t offer internet if don’t want to deliver a positive experience! Staff apologetic and sympathetic but unable to fix the poor sky cloud service which is pathetic wherever I encounter it!

All meals fresheley Cooked so if you not in a rush this is a place to try lovely staff and food 1st class you can taist the freshness of the food would recommend the home made pie

Had a little road trip out and walk around Castleton .

Just returned from a fabulous mini break. The hosts were very welcoming and friendly. The room (room 4) was nice and comfortable. Castleton as always, a beautiful place to explore.

Arrived here this evening after reading reviews, chose the peak hotel over the other pubs in the area as saw it was child friendly!! Was busy when we arrived and lots of tables reserved but staff found us a table for 4 and we ordered drinks while we choose food. Good choice of kids meals, £5.95 for sausage and mash, chicken nuggets and chips etc, lots of burgers, hot dogs, pies, nachos etc on the menu. My husband went for the Devils Arse burger and I chose the chicken and leek pie (the specials pie were chicken and leek or chicken and black pudding). The meals arrived and when I cut into my pie I discovered I had chicken and black pudding by mistake. Now any other pie I could eat but I can’t stomach black pudding. Politely took it back to the bar and explained and was immediately offered a replacement. Whilst we waited (took a good 30 mins but don’t mind this at all as it proves how fresh the food is, and my kids take an age to eat so not a problem at all!!) I was brought a refund for my meal. To me that was totally above and beyond what the pub needed to do but massively appreciated. When my pie arrived it was so worth the wait. It was delicious and my husband had to help me finish it! We would definitely return should we come back to Castleton again! Thank you

Visited with friends for lunch. Food was excellent. Service was a bit slow for which they apologised and gave us a discount. Portions are a really good size and very tasty. Nice traditional old pub and friendly staff. They also have 80 different gins if that is your thing.

We visited this pub twice during our visit to Castleton. Once was Saturday night and we really enjoyed popping in for a round of drinks, every member of bar staff was lovely and smiling.

The bedroom we stayed in was really nice, four poster bed and modern bathroom. Really clean and traditional looking. The staff were really nice here and there's a big carpark across the road. The pub is quite quirky and they allow dogs and supply treats! The only slight disappointment was the breakfast. It took 45 mins to arrive (which they apologised for) and wasn't very good. Overcooked egg, undercooked pancake. The full English wasn't as described either. However it was a good overall stay.

Best place in Castleton by far, friendly staff, good drinks and good food. What more would you want??

Reposted from the hotel. This was about the pub/restaurant.

Lovely pub and service all food was lovely, child and dog friendly and even have water and treats for dogs! Would recommend and will be back again.

First time at the Peak Hotel and you’re greeted with a very warm welcome from the outset . There are many good things to say about the place - the ambience , the quirky individual styling , great beer and food etc - but what really stands out is the outstanding service by each and every staff member . Nothing in your face or over the top , just a very friendly , helpful , happy and genuine approach by all .

Castleton was heaving, but the friendly staff found us a table - with a warming there would be a wit. There was… but the food was fresh and homemade when it eventually arrived. I had the vegetarian lasagne which they kindly made with normal cheese instead of the advertised goats chees (proving the fresh status). Yes it was busy, but the staff were all very young and managed admirably.

We eat out often at the Peak Hotel and have always had a tab

We first came for a Sunday lunch which was a birthday meal. It was essential to pre book as it was very busy. The atmosphere around was a little rushed but our food was excellent, in particular the vegetarian Sunday roast meal, I haven't had a roast dinner in ages and this one was delicious.

We were stopping the 1 night here, so decided to eat at the pub that evening. We were looked after by Scott and another bar man that evening, and both provided excellent service. The menu was decent, not a great variety, as we come from the lake district, and menus are massive there. But wereboth plumbbed for a starte and main course. Only to find out they had run out of Turkey for the christmas dinner.....So the wife decided on the lamb, which was cooked excellent. Ihas a steak burger, again excellent, with a massive plate of fries...Great selection of beers, spirits and wine.. great staff and service throughout the evening, and friendly locals there also. Love the quirkyness of the decor

My visits over the years here have been mixed, the place seemed to get a little stiff collared a few years ago but my last visit couldn't have been nicer. Friendly staff efficient service on a very busy night

We came here with my bf while visiting Castleton/Peak District, the food was absolutly delicious, staff helpful and it was cozy, had a good atmosphere and the decoration for Halloween was also fun

The burgers we had were amazing , the pub was very nice. The coleslaw was to die for! And I also loved the Christmas decorations!

Menu somewhat limited, but excellent burgers and large portions. Decent beer and good service. Cosy atmosphere.

Just had a fantastic meal at The Peak Hotel. The bar staff where extremely helpful and friendly the pub itself was wonderfully decked out for Halloween and the food was amazing. I had the courgette and red pepper lasagne and mother had the seafood linguine both were new to the menu and I can highly recommend them. Our only regret is that we found this hotel on our last night in Castleton. 5 stars and a massive thank you for a wonderful last night in Castleton.

We managed to get a booking for a large group on a Saturday night and, although this wasn't our first choice destination, we were all very satisfied. It's a large, interesting space with a quirky, American-inspired menu. Our waitress was good fun and we all left full up and happy. The bar staff even provided a free drink for a member of our party to help with our celebration.

While visiting the lovely village of Castleton we stopped in this traditional hotel for lunch. Food was delicious and the service was excellent! Dog friendly too, winner! Plus if you park across the road they’ll refund the costs of your ticket. Would definitely recommend!

Stopped off at this pub for a lunch time break after lovely long walk. Very good service and the food looked fantastic. We didn’t eat as we had made plans but would have loved to try the food as the menu looked very inviting

Arrived late for lunch staff were very welcoming and attentive. We chose our food my Mezze arrived and waiter said it was for sharing. We explained that we had ordered a baggette as well but had to wait a further 10 minutes. Food was ok but could do with having arrived at the same time .

Recently stayed at The Peak Hotel for several nights. Our room was really comfortable and we ate there one evening. Can highly recommend the daily savoury pie - it was delicious! A shared treacle sponge pudding and custard was scrumptious. The sponge was so light and the custard divine. The staff were lovely and friendly and nothing was too much trouble.

After an 8 mile walk we stopped off at this pub for a longed for beer and food. My husband had the chilli and I had the scampi and skinny fries. The food was lovely. Lovely pub and the staff are very friendly. So wished we had stopped here for our breakfast. Will do next time.

Been to the Old Hall at Hope numerous times and the food is always gorgeous. Visited here thinking it would be as good. Had starters of halloumi fries and Henderson's garlic bread, both were lovely. The main courses were disgusting, blade of beef looked like and tasted like a cheap tin of stewing steak, my husband had the hot dog with pulled pork and chorizo - for £12 you expect a proper sausage not a cheap tinned hot dog with cold dry pulled pork mush and cold fries and a cheap dry bread roll. The biggest insult was when I complained about mine, the woman tried telling me that that was how it was and I probably expected something else. I'm sorry, but I've had it in other restaurants and it was nothing like. I'm expecting a clever response from the owner, he very clearly doesn't like any sort of criticism!

We have visited peak hotel a few times to eat and to stay in the hotel. We have never been disappointed. Yesterday, a large group of us called in for a lunch. The fire was lit and we thoroughly enjoyed our cosy lunch sheltering from the rain. The bar staff were very friendly and cheerful. Our food was spot on. Can’t fault it.

While visiting Derby my husband and I often travel to look for a piece of Blue John as a souvenir. As we were in Castleton over the lunch hour we went to the Peak for a bit to eat. We shared an appetizer and a main and found the service to be friendly and prompt. I would definitely recommend this location if in the area.

Lovely pub, with really friendly and welcoming staff. Good range of beer and great range of gin. Would recommend based on the bar staff alone

I was dubious about eating in a pub with our 3 year old. The staff were friendly and welcoming, Food was excellent and I'm only sorry that we're not local so can't return soon!

Castleton is a pretty village with many places to eat. However we parked in the Peak Hotel car park and had lunch in the hotel. Baguettes for lunch was perfect. They were huge portions and well presented. It was great to have disabled access so easy for my Dad to go into the hotel and use the bathroom. It was a bonus to have car parking money returned after spending over £10.

The halloumi fries are highly recommended, been here multiple times I just love it! The peak burger is also amazing, if you can finish it!

Just opposite to the castleton bus terminus, its a spacious restaurant and bar with delicious food. Good place to eat after a day's tour of the hills.