The Pavillion Coffee House And Brasserie in Ribble Valley

My family of 6 decided it would be nice to meet up for lunch and chose The Pavilion as our venue. We arrived at 12:30 and there were a couple of tables of people in front of us. It was drizzling with rain and you have to queue outdoors, so not the best start. When it was our turn we were told all the tables for 6 were full. We asked is there a waiting list to which we were told no - you just have to wait or come back. As it was raining we asked when we should come back (as we thought a look around Shackleton would be nice) we were told an hour. So at 1:30 we went back and queue again to be told all the tables for 6 had filled again. So we asked can we get a table for 4 and a table for 2. We queued again and long story short - eventually around 2pm were allowed in the cafe and they put two tables together for us. Drinks order taken - great. Food order taken great (or so we thought). After about 45 minutes we were approached and told the tablet the order was taken on, had not sent it through to the kitchen!!!! Not so great! The order was then taken using good old paper and pen. To be fair we were given a complimentary round of drinks and our order was then prioritised and arrived within a reasonable timescale, given we all had something different to eat. Now on a very positive note the food and presentation was excellent. Good size portions, well cooked and very tasty. Everyone enjoyed their meal. Once seated we were looked after by Andrea who quite honestly saved the day, she was very much customer focused and was a people person who wanted to give a good service. This was a complete contrast to the person who was managing the door and table allocation, who was quite abrupt and gave the impression that nothing was their fault and they could do no wrong. In summary, we can highly recommend the food but the system to getting to a table on a wet day just does not work. We all thought the Pavilion needs to rethink their waiting procedures. Invest in Restaurant Pagers and make a name list for tables or at least make a name list (not bothered they dont take actual bookings as I am sure people would let them down) but if you have arrived and are around and about it’s highly likely you really do want a table. Maybe even a tannoy system with a number being called when a table becomes available. I think they are also missing a trick, as if people had pagers or there was a tannoy then customers might go and brows around Shackletons and as a result some people might make spur of the moment purchases too. We also noted there were a number of elderly people queuing who were struggling to stand for such a long time and in the rain. We appreciate it was busy and they can’t control the weather, but with a little more thought and a slight adjustment here and there, our visit could have been be a much better experience.

Called in here on way home to Wales from Keighley, came in wrong door! met by two lovely young ladies who showed us to a table and took our drinks order. Lunch was an easy choice and we both had the small fish and chips. We didnt have to wait long and when the food arrived again served by a very friendly waitress we were not disappointed. Staff her are friendly and happy, food was resonably priced and tasted good, would recommend and if we are ever this way again will be sure to call in.

We have been coming here for years, and always looked forward to our visits. However, recently things have changed, but not favourably. No condiment on the tables, have to ask for extra sugar, coffee quality down graded, prices risen. All in all not the quality and value it used to be.

Called in on our way through the area this morning, last visited some years ago. The quality of food is still as good as ever, my wife`s poached eggs, were just right, the bacon muffin, was top drawer. It was early when we called, staff were on the ball, helpful & polite. The place is clean & airy, & reasonably priced. Will definitely be back soon.

Always been a good place for a Coffee or a more substantial meal. Recent small changes to the Operations by the new Manageress have vastly improved the Service and Efficiency, and it is now an even better place to visit.

We are regular Sunday breakfast customers. The recent changes seem weird!No sugar pot on table. It is served on saucer they presume we all want white sugar. We sent it back (how many times are these sachets to be handled )and I will use my own sweetners. No sauces on tables again backwards and forwards unnecessarily. Our usual friendly waitresses have to keep to one half of the room why?the staff have always been on top of things and we have always found things ran smoothly. There was a definite change in atmosphere not sure why. We are not opposed to change but only if it is for the better not for the sake of it. Hopefully things will get back to normal soon.

Went with 90 year old mother in law and had to queue outside in the cold for 15 minutes and then 10 minutes inside . I had to ask for a chair for her to sit on while queuing .. this is the second time and won’t go again. Staff totally disinterested and once at the table no one came near with menus etc until I went over to the counter and asked them to come to table. Still no menus ! Shocking service ! I have emailed Shackleton over 6 months ago about the same thing but still no improvement! Why on earth it is so busy is beyond me . Do something about the queuing system and service please as many of the clients are elderly !! Why can’t people queue inside is a mystery . They say it’s because of the toilets but that is an excuse as no one is around. We saw at least three couples join the queue and then leave . Please do something!

Best breakfast around Clitheroe easily! Great vibe, scenery, great food, great coffee, comfortable space, friendly staff, a nice walk around Shackletons afterwards....Loved it!

Coffee is lovely and the cakes too but the staff are just so disinterested. We have been regular visitors at this cafe for a while but every time we go (usually about 3.00pm) we have had to wait over 15 minutes for someone to take the order and even then they had to be beckoned over. The staff are pre-occupied cleaning tables and chatting behind the counter. It takes an age for someone to notice you when you walk in and once they tell you where to site they just leave you sitting there. On several occasions we have seen people walk out and have been on the verge ourselves many times. We have had enough and will not be going back, there are far better places to visit and be treated like a valued customer.

Just had lunch and we’re very disappointed to say the least,we had ham and Brie sandwich with a portion of chips,the ham was prosessed and wafer thin and the cheese was very tasteless,as for the chips well they were very disappointing too so all in all not the best lunch we have had. This cafe was always one of our favourites and have been going for many years but it seems to have changed and not for the better. We used to enjoy a cafetière of coffee and though it was still on the menu we were told that they had stopped serving them !

Turkey ciabatta was fatty pork . Not very nice . They should have been honest. At least they took it off the bill .

The first time that we've had a poor meal here. We both had a turkey lunch and I've never had turkey like it. It was tough and gristley with little or no flavour and was extremely disappointing.

I had a small fish and chips which was fine but the amount of chips served with the meal was in my opinion minimal. Also the side salad with the jacket potato was basic

Luckily for us, the restaurant was quieter than usual so we managed to get a table! Specials menu was good and included new and interesting food. I ordered lasagne , swapping the garlic bread for chips without a problem. Food came out quickly and was hot and fresh. Peroni is lovely and cold! A great pint. Lots of staff, all very busy. Best meal we have had at The Pavilion so far.

enjoyed this place for lunch before. passed many other lunch places in our hour drive to go there for a light bite and a look round the garden centre. not too long to wait in the 'queue outside' system. our table was by the door. a group of ladies who lunch thought it fine to stand with the door propped open and this ploy maybe got them seated quicker. I was sorry to see browned stem lettuce on my garnish and was told 'it's all fresh' - truly? not in my book. offered another meal but a long wait. o.k. only garnish and it was more the way it was handled than anything that was disappointing. certainly not worth the drive for us. we'll leave it to the locals.

Really enjoyed my morning here. The location was fantastic, with plenty to explore and great shopping to be had. I had breakfast with coffee and orange juice. Everything was on point and the staff were really friendly and attentive. I would definitely come back.

We go regularly to the Pavilion and are usually satisfied with our food. Yesterday however I had a small fish and chips which was swimming in fat and mostly inedible. What a disappointment after looking for a nice lunch. Think it must be under new management as standards seem to have slipped

We stood waiting to be seated whilst staff chatted in a huddle and failed to notice us. Staff came to clean tables within a few feet of us but didn’t speak or make eye contact? We eventually got seated and had barely sat down when someone tried to take the order before we’d even seen the menu. We asked for a couple of minutes and we were then totally ignored for the next 15 mins? It’s like the staff are blind or blinkered delivering food or clearing one table whilst apparently unable to see any other customer looking for their attention? The food was ok, the chips with the quiche were lovely, but the skinny fries that came with the croque monsieur were dry nasty and horrible. £8 for a basic prawn sandwich is very overpriced and £4.75 for a slice of cake is simply leg lifting! There are much better cafes out there with staff that actually know what they are doing

Visited on a sunny Wednesday, half- term week. Had to wait in a queue whilst a lady explained to other people in the queue about food, specials etc.. we only wanted coffees, surely,there should be an easier way of managing said queue, to get people seated and out if the way of other customers going into the garden centre. Anyway, we waited a good five minutes before a young man took our simple order of three coffees. Off he went, fifteen minutes later still no coffees, I asked a young girl waitress, if they would be much longer and got a curt reply of ‘ the coffee bar is very busy’ . We left without getting the coffees !! I know it was quite busy but nearly twenty minutes !!!

Very nice meal. Adequate surroundings. Pleasant staff. Reasonable prices. Would definitely recommend and go again.

Visited on a Sunday afternoon after travelling along the A59 looking for a sandwich, coffee and cake lunch. No afternoon tea and sandwiches were not all that impressive, more of a pub lunch style menu than a coffee house. Husband had cheese and onion pie...

Small queue to get in but worth the wait. Very well managed and all seats and tables sanitised efficiently and menus cleaned. Pleasant staff. I chose the croque monsieur which was so tasty and beautiful tasty ham. My husband chose the steak and suet pie...

First class service & they’ve got it right for ensuring we all keep safe during these unusual times. Food excellent but what really makes the place are the staff. All are very smiley, helpful and very aware of what’s going on at all times. Will...

Over the past year we have enjoyed visiting most Sunday mornings for breakfast. We were so pleased to visit after the reopening due to Covid 19. We knew they would get it right and they have. You feel, safe, protected and it is the same...

Two of us went for lunch and it was EXCELLENT. We didn't have to wait long, and were seated at a table that had been thoroughly cleansed. The menu was extensive, service was speedy, and the staff were very pleasant.

The staff absolutely make this place. Very friendly and obliging. The meals are good but for me the cakes are not quite as good as they could be however no way would if stop me visiting. I do think it would be a good idea...

Had smoked salmon and prawns. Very nice. No thick-cut chips. This was flagged up. No I don’t know why either. We got side dishes of inferior thin chips, but don’t worry big spenders, the price was exactly the same. Two cokes to drink. I think...

Arrived around 2:30, wife unleashed on the retail zone. The young women who looked after me, did so well, friendly & efficient! Place was busy, I had the Yorkshire scone like thing! Really nice! Thank you!

What on earth was that. It was horrendous. Didn’t taste like lemon drizzle. One coffee was ok the other quite luke warm. Is it so difficult to get a hot cup of coffee?

Visited today at 11.25am , we were aware they stop serving breakfast items at 11.30am. The lovely waitress came over and we asked for two bacon sandwiches, she told us that she had been told not to take anymore breakfast orders. We tried to point...

We stopped at this fabulous garden centre and decided to have some lunch at the café. Its probably one of the best garden centre café's we have eaten at. A good selection of food and drinks, at a reasonable price.

Visited here for breakfast. Lovely clean and pretty place with friendly and happy staff. Manager was very nice and nothing too much trouble. Although busy staff weren’t flustered and food was perfection. Adjacent garden centre was fantastic and we found knowledgeable staff who were genuinely...

Fabulous food. Menu very varied. Burgers enormous with quality ingredients. Reasonably priced. Inside or outside eating

This place is amazing, called in for plants but bought a sofa and had an incredible lunch. Staff have a 'can do' attitude, service is swift, the place is spotless and the food is stunning. The Chicken goujons were out of this world. This place...

Dined here for the first time recenly. Very impressed with prompt, friendly service, and the quality of the food - not expensive in my view, and plentiful. Sandwiches in particular packed with filling. Not busy when I visited, but I understand it can get so...

Popular and busy at lunch time, sometimes a short wait for a table but staff are always pleasant and advise how long the wait could be. Today we sat down immediately, within 3 minutes waiting on staff asked if we were ready to order or...

Service here is excellent...friendly and efficient. We have been here on many occasions and the food is imaginative and fresh. The standard of the food is consistently good and the ice cream is highly recommended by my grandaughter!

First of all on my own, then wife joined me, then our grown up daughter...coffee, bacon butty, toasted teacake, Yorkshire “scallywag”, more coffees etc...2 hours or so, very well served, food & drinks high quality & VFM...recommended!

We called for the first time in en route to our hotel. Nice place and good service Tried the hot sandwiches. Really tasty, with the ciabattas fresh and really enhancing the contents. Timely service and reasonable prices. Will be back.

The garden centre looks lovely and the service was very good and quick however I did think the food was a little overpriced for the quality. I may come back to try something else but wasn't overly impressed with what we ordered (Cheese & Onion...

Called on a Monday morning around 10.00am and ordered coffee and an English breakfast. It was quiet so the coffee arrived straight away and the breakfast 5 minutes later. Piping hot, substantial and freshly cooked, and I have to say it was excellent. Good service,...

From the moment you walk in you can tell this is a well Managed Restuarant, the tables are cleaned as soon as they become vacant, wait times are minimal and the food is lovely.

Visited 2 pm Sunday very busy had to wait 5 minutes ordered coffee and main course even though they were just railing off after busy period we wee dealt with swiftly food was good we had Cajun burger and ploughman’s platter both of which were...

Food and service excellent, lunchtimes between 12:00 and 13:00 can be very busy, but well worth the wait. They do vary the menu, so always a good choice. The staff very pleasant and make you welcome. I have been several times and never been disappointed.

Excellent coffee and bacon sausage egg baps. It stops breakie though at 11-30am so be aware. cakes and scones good but not cheap.

This place looks very popular with local folks who know a good deal when they see it. Had lunch with my sister on a busy midweek day. Quick ordering and drinks by friendly waitress, a bit slow for the food to come but it was...

Friendly staff, good food, loads of parking, nice and clean, toilets ok for disabled, modern looking place. Been before will go again. On different levels, but ok for wheelchairs. Went on a Saturday.

We called for the first time in en route to our hotel. Nice place and good service. Tried the hot sandwiches. Really tasty, with the ciabattas fresh and really enhancing the contents. Timely service and reasonable prices. Will be back.

First visit here for me. A friend's suggestion which went down very well ! Only had coffee which was very very nice! Excellent waitress service . We got there very early but as we sat drinking our coffee it quickly became extremely busy. An added...

Called here this afternoon has tea&scones very nice quite reasonable other people having meals everything looked well presented service good though we had to wait until someone took our order but they were busy.

We've been here many times and always enjoyed it. Today was a birthday lunch for my husband. I asked for a glass of water while we looked at the menu but the waitress forgot about it. I received a glass of water 10 minutes later...

We chose to try the cafe after seeing Shakleton’s advertisement in a magazine and checked trip advisor for the reviews. Coming in at 4/5 we thought we’d give it a try. We weren’t disappointed. I would have awarded 4.5 out of 5 if I could....

This place is lovely for breakfast, the food is excellent as is the service and surroundings. Cannot fault it at all

I came here with a friend today for a coffee and cake. Our cakes arrived then it took around 15 minutes for our coffees to arrive. We kept looking around and then had to ask where they were. This meant we couldn't relax and enjoy...

My daughter and I visited Thursday May 17th ...we love the garden centre and on occasion have had a snack/meal in the coffee house. We sat down straightaway as a table was vacant and waited a good five minutes before any of the numerous young...

Can someone explain to me why when I bought a small Americano to take away yesterday, I was charged £2.55, yet the menu price for this coffee on the website is £1.50. Even if I had been charged for a medium, the wrong price was...

We visited Shackleton's too look at sofas, etc recently and had been recommended to have a drink in the cafe. It is lovely really nice decor and atmosphere with lovely beverages and a fab cakes -it was a cold wintery day when we visited and...

St. Valentine's Day Half term treat We decided to have a trip out and we ended up at the Pavilion it was was a cold wet Wednesday, the restaurant was busy and we had to wait for a table. Once seated we were soon ordering...

Always a pleasure to eat here when visiting Shackletons Garden Centre. The staff are friendly and the service is good. The food was delicious and well presented. We especially enjoyed the Lancashire Rarebit which was a nice twist on an old favourite.

Ate here when meeting friends. Clean and well presented café which is part of a Garden Centre. The food was good, portion size plentiful and prices OK. The menu was a bit limited in that there was not anything out of the ordinary that you...

The Pavillion Cafe is attached to the Shackleton Garden Centre and Interior design Centre. It is well decorated with comfortable chairs and waitress service. We came for tea and cakes. The cake was okay but nothing outstanding. The place was let down by the toilets,...

After looking round the garden centre we headed into the cafe. It was late morning but fairly quiet and we were able to sit at a table in the window. We only had drinks which were reasonably priced. The menu looked good, and the smells...

This is the first time I have actually been able to get a table here as every time my husband and I come it is always so busy - good sign! Just thought I would write a quick review as we have just had a...

I don't often feel compelled to write a review but I'm really struggling to feel like I've had a treat following this visit. Every week one of my friends comes here and has the cheese pie, without fail, telling me that it is "amazing" and...

Pavillion coffeehouse / Shackeltons garden centre = same place. Been before will go again. Had lunch on Sunday. 3 people £25. Waitress service at table. Service with a smile. Nice food. Clean premises. Clean toilets. Dog friendly outside. Normal prices. Not cheap, not expensive. Lots...

Very rarely do i give 5* in my reviews however there is nothing bad about this place. Been coming here for years and the food just keeps getting better. Every meal coming out of the kitchen loiked amazing as was ours. Never had a bad...

Had lunch here twice in the last two months, first time had crayfish and mango salad, second time had the prawn sandwich with fries and my partner had the burger and second time sausage and stilton sandwich. Both times service and food were fantastic and...

Had a nice light lunch here and the kids had the children's meals. All the food was fresh, good quality and well made. The coffeehouse also provides toy boxes for the children to choose toys from which was good for keeping them quiet. The staff...

Our second visit to the Pavilion and again the food and service were excellent. The menu is varied I had the pulled pork and cheese baked potato, while they did a plain backed potato for my wife even though it was not on the menu...

Mi madre y yo vinimos aquí y fue absolutamente delicioso. La comida era tan buena que queremos volver y probar más el menú! ! También tuvimos pastel de la gran selección que estaba realmente delicioso, el servicio era excelente y todo estaba precioso y limpio

We turned left out of Clitheroe, instead of our usual way. A few miles up the road we came to Chstburn, and The Pavilion Restaurant in a high quality Garden Centre. Food was fresh, coffee strong and delicious. The girls serving us were so pleasant...

This is an excellent coffee shop and brassiere the food was very good and great selection comfy chairs and an ambience helpful staff quick service amazing cakes scones this is connected to a good garden centre with gift shops furniture and many more wells elected...

Great choice of drinks, and perfect flat white (nice to get a decent strong coffee). Tasty danish pastry to complete the treat. Table service, which was a bonus and friendly staff. Good ambience. The Pavillion Coffeehouse highly recommended.

My partner and myself went for lunch today it was very busy but we got a table after a short wait, after looking through the menu we decided the specials board was to our liking, we shared garlic bread to start, main was a gammon...

Had a nice lunch on a Saturday the place was very busy . However the service was good and the food was great and nice choices on the menu so well worth a visit and the garden centre is also very nice so a good...

We visited in the week and it was busy but managed to get a seat within a couple of minutes. Tables are quite tightly packed in making it a bit of a squeeze. The menu was extensive and I had the fishcakes, they were 2...

Visited for Breakfast which we couldn't fault at all. The staff were excellent and the food was delicious. Highly recommend and we will definitely be returning.

We just fancied sandwich and chips and this place didn't fail us. It was table service and we were served promptly with a smile. The steak and onion ciabatta and chips was the order of the day and we asked for garlic mayo to dunk...

I have wanted to take my sister to Shackleton's/ The Pavilion for ages, and today was the day ! After a good look round the store, we moved on to The Pavilion for lunch. We opened the door and it was packed ! We managed...

I went here last Saturday for lunch with my mother and we had jacket potatoes which were very nice, so was the coffee. As it was a nice day all the seating outside was taken, and the cafe was very busy, so we sat inside.There...

We have often arranged to meet as a family here because we can mix some shopping for garden equipment and materials with homeware and fabulous food in the Pavilion Coffee House. Sunday was no different and we started with a 12:00 lunch for 3 generations....

I often stop here for a coffee when I'm working in the area. They serve very good coffee at a fraction of the price you'd pay in most places. The staff are prompt & courteous & always very smart. Had a ride out on Sunday...

A majority of cafes at Garden Centres seem to be a way of the owners extracting profit for indifferent food when the plants aren't selling. The Pavilion is very different. The food is of a high standard and options are available to suit all diets...

Nice cafe for a coffee or bite to eat after wandering round the lovely Shackleton s garden centre you can sit outside as well as in

Just visited Shackleton's garden centre always an enjoyable way to pass an hour. Decided to have some lunch in the excellent Pavillion cafe. It was lunch time and extremely busy but the staff had everything in hand. We were asked to wait for a few...

Visitamos el Pabellón a menudo y quedamos gratamente sorprendidos al ver un menú nuevo hoy! Las nuevas opciones encantadoras y disfrutamos mucho de nuestra comida y pasteles para el postre (ver fotos cargada). El servicio siempre bien, pero no cabe duda que parece ser una mejora, mucho más organizado, sin duda volveremos pronto!

Muy concurrido en un domingo por la tarde. Terminamos compartiendo una mesa.El personal se pide lo suficientemente cerca enseguida.Luego tuvimos que esperar más de 20 minutos para las bebidas para llegarLa comida era genial. langostinos muy sabrosa y la sopa casera era casi tan buena como la mía

I had pate and toast with red onion chutney followed by a scone with jam and cream delicious. staff were lovely and friendly we will be going again

Set in a large garden centre on the edge of Pendle Hill in Chatburn . Great views along with fantastic food.

visited this a couple of times, the tables are sticky although they are sprayed and wiped . The coffee is ok but it is not my favourite place for meal

Encontrará está muy concurrido ... las mesas son grandes, y como 3 grupo de nosotros tuvimos que compartir la mesa! por ejemplo número 13 mesa ... una pareja donde 13 a para su factura ... 13 b ... y un foursome se unieron en el medio 13 c!! Tuve un panini y patatas fritas £8,20 ... casi gota. Demasiado caro!

La casa pavellón de café es bastante grande y tiene una mezcla de mesas y sillas y muy confortables sillones y sofás. Cuando tenemos mejor tiempo hay una muy buena zona de patio. Hay una buena selección de pasteles, he probado unos durante el año pasado y han sido muy rico. También tienen un buen menú para el almuerzo y la comida tiene un aspecto muy agradable y también están autorizadas con una selección justa de vinos.

Comimos con la familia del viernes Santo.

It's Good Friday so we decide to have lunch out so we set off with no place in mind, so we end up in the Ribble Valley when we come across the Pavilion coffee house and brasserie at Shackletons garden center. Being Good Friday all the world and his wife had decided to eat out and people were waiting for tables to become free, it was not long till we were seated in their soft comfortable seats

Si sólo quieres una bebida por 11,20 am (y no hay nada que comer) y luego te aconsejo que probar en otro sitio. Quince minutos después de haberlo pedido dos capuchinos que todavía no la habían servido. Gente a la que llegamos después de nosotros y depositado su orden (con la comida) sirvieron, pero a mí no y a mi marido. Estaba muy lleno, pero estuvimos allí cinco personal de servicio. Después de 16 minutos y todavía no había señal de nuestros capuchinos nos fuimos. Encontramos un pequeño café de carretera se llama La Despensa donde nos sirvió una camarera a menos de 8 minutos (sabrosa caseros brécol y stilton sopa y sándwich de queso Lancashire con ensalada). Sabemos a dónde te llamaremos en si estamos en ese cuello de la madera.

Only had coffee and cake but both were excellent. good choice of cakes and biscuits. friendly waitress . nice to go and have a browse in the shop afterwards

Mi mujer y yo son visitantes habituales de la cafetería en el fin de semana.

El personal es amable, excelente selección de comida tanto en el menú, y también las ofertas especiales.

El pabellón Coffee House es parte de Garden centro cerca de Shackleton Chatburn, Clitheroe. La comida es muy buena y el servicio es generalmente excelente, aunque en raras ocasiones un poco lento. Habiendo dicho eso, visita de hoy (justo antes de Navidad 2014) me pareció que el lugar muy concurrido, y el servicio fue rápido, eficiente y amable.

Bien, esto es un establecimiento local para nosotros y, como ya he dicho en mis otros comentarios, es tan bueno tener un lugar que acoge a los perros. Visitamos regularmente cuando el tiempo está bien, ya que tenemos para sentarse afuera con los perros, pero eso no es un problema. El personal es muy acogedor y obviamente como animales. De hecho, los perros son lo primero y conseguir cuencos de agua a su llegada casi. Me encanta largos veranos soleados, ¿no? Ah, se me había olvidado decir que hay una zona de juegos para niños al lado de la cafetería también, para la escalada y puertas corredizas.