The Pavilion Coffeehouse in Ribble Valley

Coffee is lovely and the cakes too but the staff are just so disinterested. We have been regular visitors at this cafe for a while but every time we go (usually about 3.00pm) we have had to wait over 15 minutes for someone to take the order and even then they had to be beckoned over. The staff are pre-occupied cleaning tables and chatting behind the counter. It takes an age for someone to notice you when you walk in and once they tell you where to site they just leave you sitting there. On several occasions we have seen people walk out and have been on the verge ourselves many times. We have had enough and will not be going back, there are far better places to visit and be treated like a valued customer.

Just had lunch and we’re very disappointed to say the least,we had ham and Brie sandwich with a portion of chips,the ham was prosessed and wafer thin and the cheese was very tasteless,as for the chips well they were very disappointing too so all in all not the best lunch we have had. This cafe was always one of our favourites and have been going for many years but it seems to have changed and not for the better. We used to enjoy a cafetière of coffee and though it was still on the menu we were told that they had stopped serving them !

Turkey ciabatta was fatty pork . Not very nice . They should have been honest. At least they took it off the bill .

The first time that we've had a poor meal here. We both had a turkey lunch and I've never had turkey like it. It was tough and gristley with little or no flavour and was extremely disappointing.

I had a small fish and chips which was fine but the amount of chips served with the meal was in my opinion minimal. Also the side salad with the jacket potato was basic

Luckily for us, the restaurant was quieter than usual so we managed to get a table! Specials menu was good and included new and interesting food. I ordered lasagne , swapping the garlic bread for chips without a problem. Food came out quickly and was hot and fresh. Peroni is lovely and cold! A great pint. Lots of staff, all very busy. Best meal we have had at The Pavilion so far.

enjoyed this place for lunch before. passed many other lunch places in our hour drive to go there for a light bite and a look round the garden centre. not too long to wait in the 'queue outside' system. our table was by the door. a group of ladies who lunch thought it fine to stand with the door propped open and this ploy maybe got them seated quicker. I was sorry to see browned stem lettuce on my garnish and was told 'it's all fresh' - truly? not in my book. offered another meal but a long wait. o.k. only garnish and it was more the way it was handled than anything that was disappointing. certainly not worth the drive for us. we'll leave it to the locals.

Really enjoyed my morning here. The location was fantastic, with plenty to explore and great shopping to be had. I had breakfast with coffee and orange juice. Everything was on point and the staff were really friendly and attentive. I would definitely come back.

We go regularly to the Pavilion and are usually satisfied with our food. Yesterday however I had a small fish and chips which was swimming in fat and mostly inedible. What a disappointment after looking for a nice lunch. Think it must be under new management as standards seem to have slipped

We stood waiting to be seated whilst staff chatted in a huddle and failed to notice us. Staff came to clean tables within a few feet of us but didn’t speak or make eye contact? We eventually got seated and had barely sat down when someone tried to take the order before we’d even seen the menu. We asked for a couple of minutes and we were then totally ignored for the next 15 mins? It’s like the staff are blind or blinkered delivering food or clearing one table whilst apparently unable to see any other customer looking for their attention? The food was ok, the chips with the quiche were lovely, but the skinny fries that came with the croque monsieur were dry nasty and horrible. £8 for a basic prawn sandwich is very overpriced and £4.75 for a slice of cake is simply leg lifting! There are much better cafes out there with staff that actually know what they are doing

Visited on a sunny Wednesday, half- term week. Had to wait in a queue whilst a lady explained to other people in the queue about food, specials etc.. we only wanted coffees, surely,there should be an easier way of managing said queue, to get people seated and out if the way of other customers going into the garden centre. Anyway, we waited a good five minutes before a young man took our simple order of three coffees. Off he went, fifteen minutes later still no coffees, I asked a young girl waitress, if they would be much longer and got a curt reply of ‘ the coffee bar is very busy’ . We left without getting the coffees !! I know it was quite busy but nearly twenty minutes !!!

Very nice meal. Adequate surroundings. Pleasant staff. Reasonable prices. Would definitely recommend and go again.

The restaurant in Shackleton's never disappoints. We go quite often for something to eat after visiting the shop. I had a very good toasted ciabatta with sausage,melted cheese and onion. My wife had a mushroom ciabatta and we shared some chips. Very tasty and good value

We visited here last Sunday, 11th December about 3pm on a Sunday. We were surprised it was quiet actually We were told to choose a seat by a very non plus looking waitress who then went to chat with the crowd of other bored looking waitresses near the counter! Despite there being a crowd of them it was almost impossible to get anyone’s attention! We ordered a ‘scoundrel’ cake which is like a large flat type of scone, and god was it dry ! Won’t be having one of them again anytime soon The pot of coffee for 2 was good as we got lots of cups of coffee out of it But oh my these girls looked fed up totally Perhaps not the right image they should be setting ?

Popped in after doing some early morning errands in Chatburn. The coffeehouse does open at 9 AM though on the doors it says 9:30, a bit confusing but it's definitely 9 AM Ordered the full English and a Vegetarian breakfast. Both plates came filled with freshly cooked food and tasty meats. It was one of the best cooked breakfasts I have had in a while Little pricy at £11 but the money is worth it, can downgrade to a sandwich for only £5 if you only want something small Worth a visit for breakfast

We were given a very warm welcome and shown to the serving area where a range of cakes and other food items were displayed. We ordered and sat at a nearby table. Everything was spotlessly clean and our food and drink arrived quite promptly. I...

We arrived in the middle of lunchtime service but were surprised it took around 30 minutes from ordering food until it was delivered to our table. An enquiry about the lengthy wait was met with a curt reply to the effect that the restaurant was...

Family breakfast on a Sunday morning. Food was good and the service was good to. I would definitely go again and would recommend it as a café.

We were asked where we'd like to sit on the two tables left, then seated quickly and drinks orders taken. My tea arrived in a vintage stainless steel pot which was nice but the knob on the lid burnt my hand when pouring as it...

Called in today around 15.00 and decided to order lunch. We ordered the burger with chips and salad and fish pie, my burger was ok however the chips looked like they had been reheated and not very good, the carrots with the fish pie were...

Decided to visit for lunch with a friend. Quickly sat down- staff friendly and welcoming, good menu with specials. Food arrived in good time and tasting good. Very popular venue, busy throughout time of visiting.

One of my wife and myself go to places for lunch. Quality always good and staff are pleasant. My wife had a very nice prawn sandwich and I had brisket baguette.

A really nice coffee shop which we visited on three occasions during a recent holiday in the area, spotlessly clean, friendly and attentive staff and an efficient service. A busy coffee shop for good reason. Finished our visits with a breakfast on our way home.

Latte and cappuccino tasted like hot water with milk in .. couldn’t taste coffee.. not cheap .. need to learn how to make a decent coffee as it’s as important as food .

Visited on bank holiday Monday and as per previous visits we were not disappointed. Excellent service and food. Good choice on the menu for food and drinks. Keep up the great work.

It's little surprise that we often find the Pavillion full (mainly of locals) - the welcome here is superb, the staff friendly and helpful (and very good at coping with pressure), and the food really rather good. Breakfasts are a highlight, maybe, but the cakes...

Went for lunch prior to the football, both my wife and myself had a most delicious cheese burger, served with chips, coleslaw and salad with very crispy peppers. Would certainly have this again. Nicely presented on a wooden platter

Lovely coffee shop in Shakletons furniture store. Really good coffee and a great selection of cakes. We had a Yorkshire rascal and a very good caramel apple Betty. Good place

Waited a spectacularly long time for a takeaway cappuccino which was badly prepared, far too hot and didn’t resemble a cappuccino at all. Tasted awful. The barista was working single handed and looked flustered in a very busy restaurant. I was told to wait by...

Excellent service, very clean and spacious and that was one of the best chicken caesars I’ve ever had and I’ve had a few! Lovely lunch and will be back again soon!

Attended today with a friend Ordered king prawn salad with noodles and chillie sauce And ceasar salad 2 coffees Chilly sauce drowned salad with huge pile of noodles weighing it down Far too many chillies too which spoiled and overwhelmed the dish Waitress asked if...

Lovely, friendly staff, great food, reasonably priced. Coffee and cake, light snacks or a main meal. Very good value and pleasant surroundings.

Just moved into the area. This coffeehouse recommended by a neighbour and so after a visit to Clitheroe we decided to give it a go. The food was lovely, the staff were very friendly and the service excellent. We'll certainly be back here soon

I went on a wim having been decorating all weekend so Sunday afternoon late lunch and to look for garden furniture , found a window seat for 3 straight away and was offered drinks straight away which came promptly , food also came not long after , my club sandwich was very nice and I was full to burst after. My wife ordered a wild garlic and goats cheese tart accompanied with pea shoot salad but it came with just topped with pea shoots and no salad this was very disappointing although she enjoyed the tart , a ordered an extra bottle of dandelion & burdock half way through the meal but after the 3 rd time of asking I managed to get one , sorry not good enough as it wasn't all that busy just slack service , having said all this I would go back again but next time I would make my feelings known to the manager which on reflection I can't believe I didn't as I believe what you order is what you should get and in a real service industry there is no 2 nd best ,

Esta cafetería es fantástico, nunca he tenido un problema con la comida, precio y servicio. Se puede llegar a estar muy concurrida pero que siempre trabajar para conseguir un asiento lo más rápido posible. Es mi primera opción para el almuerzo o un café. Y sin duda un lugar vale la pena ir si nunca han estado antes.

We had lunch at the Pavillion, unfortunately it took quite some time to be served although the waitress was friendly. I ordered a herb crusted garlic Mushrooms which were described as ' Creamy garlic mushrooms baked in a pot & topped with a herb crust' however I received a dry toastie type with mushroom and cheese in it.Not sure what went wrong.

estado varias veces y probablemente volveremos pero molesto por algunos asuntos triviales. Algunas mesas están cerca de una puerta exterior así que se congelan en invierno cuando la gente entrar y salir. No hay "esperar para que nos sentaran" sistema en las horas punta. No hay suficientes mesas para dos personas. Sin duda estas cosas son fáciles de resolver para el beneficio de los clientes y el negocio.

Travelling round the area this is a good place to stop for coffee, a snack or a lunch..Plenty of choice for any option. , Waitress service quick and friendly. Clean & comfy.and reasonably priced.After your visit to the Pavilion you can spend time looking around the vast Garden Centre and showrooms. Expensive items and unfriendly staff..If you want to get on with your journey...skip the shop!

Nos enamoramos este lugar han sido a Rimington y es un buen tipo de cafetería pero con una buena variedad de comida y un bar de vinos. Sólo tuvimos pastel y té, pero nos gustaría volver ya que estaba muy ocupado y que normalmente dice mucho.

We visit the cafe on a monthly basis and have never had a bad meal. Service is great and place always is very clean.

En un muy amplio y miserable sábado visitamos Shackletons, para el almuerzo y un paseo por el jardín. Primera parada el café para el almuerzo, esperar 20 minutos por una mesa, mientras contempla los camareros que estaban peligrosamente equilibrar las bandejas de bebidas calientes mientras ellos encajada entre las mesas atestadas de comensales (un accidente a que ocurra! ). Finalmente nos sentamos en una mesa muy pegajosa exprimido entre otros comensales en cada sección. Nuestra orden fue tomado bastante rápidamente, pedimos 3 chaqueta patatas, 1 sandwich, 2 comidas para niños y adultos pescado y patatas fritas. Las bebidas llegaron bastante rápido y luego tuvimos que esperar otros 25 minutos para nuestra comida. Llegados a este punto los dos niños, ambos de 9, estaban hambrientos pero lo que finalmente llegamos después de esperar tanto tiempo, sólo puede ser descrito como una broma. Las pieles de patata estaban recién horneados tan duro que difícilmente podría reducir a través de ellos y el relleno, que se suponía que iba a ser una de atún, había ido frío, pero fue la comida de los niños que no nos podíamos creer. La Fish goujons' (2 de ellos) era muy pequeña y la hamburguesa era el tamaño de los que podrías conseguir como parte de una M&S selección de picar acompañados por 6 patatas fritas. Los niños estaban hecho polvo y comer en pocos minutos, y todavía estaban con hambre. que nos indicaron que el director que las porciones de los niños debe ser revisada pero creo que cayeron en saco roto. En resumen, el jardín es precioso, lleno de cosas hermosas, pero evita el Café!

Visitamos el centro de jardín por primera vez, todo es de primera calidad y profesional, no así el Pavilion Café. Había una mostrándole donde sentarse, varias mesas sólo tenía dos personas sentadas en ellos. La mesa que tuvimos fue muy pegajoso aunque tenía se han liquidado y limpiado antes de nuestro uso.No nos quejamos de que el servicio era rápido y eficiente, sin embargo, nos pareció que la comida era normalita. Había sopa y un bocadillo, la sopa es de lo peor que he tenido If there are, era leek y mostaza, la mostaza era insoportable. Mi marido tenía el queso y cebolla tarta con patatas y guisantes, que no era la mejor. No comer allí, nos gustaría visitar el jardín y comer en otro lugar.

En un viaje a Clitheroe para asistir a un concierto en el martes nos cambiamos los planes y nos fuimos para el almuerzo. Tuve suerte de conseguir una mesa para dos, ya que pronto después de nosotros (12,45 ) estaba lleno con buscadores de almuerzo. Teníamos 2 - carne de sándwiches tiras y cebollas en ciabatta y pollo, tocino y caduco color aguacate envoltura. Ambos eran un lujazo y estamos justo lo que necesitaba. Precio en 6,95 libras Tanto así que una buena relación calidad-precio y buena comida. Los Shackletons bien hecho que tenemos justo!

Visitamos durante un día húmedo durante vacaciones escolares, y, como era de esperar, fue muy concurrido. Sólo tuvimos una corta espera antes se convirtió en una mesa disponible, y fue rápidamente resuelto para nuestro uso. Sandwiches fueron elegidas por todos nosotros con ensaladas de lado. Eran un poco escaso en abundante, y los platos tendían a ser dominado por el pan ciabatta en sí (demasiado, y muy abundante). El resultado fue que los rellenos y ensaladas era pan comido, pero tenía que ser la izquierda.

Hemos estado aquí antes, así que decide último domingo de probar su excelente desayuno experiencia una vez más - el personal es de lo más agradable y profesional que quiera estar 'a su servicio" sin ser entrometido. La comida - bien ambos nos decidimos por el pequeño desayuno - delicioso y lo suficientemente, aunque por la pura el infierno de la próxima vez están teniendo que el desafío del gran desayuno! Nos sentamos en el sol, lo cual contribuyó a la experiencia.

En cuanto a las tiendas de té en el centro del jardín, este es buena, pero no excelente. Se podría hacer con alguien que le diremos dónde sentarse en días ajetreados, había mesas para 6, con sólo 2 ocupantes. Tiene grandes sillas que ocupan mucho espacio permitira, puedes conseguir regularmente bajó.La comida es mejor que la media, excepto que pedimos una ensalada con aderezo en el lado - que venía con un vestidor en el lado pero también cubiertas. Los postres son inferior a la media. El Po'Boy sándwich era bueno, y así que era el café.Mi única queja es la formación en materia de higiene para los jóvenes - uno salió de la cocina con una bandeja grande de cubiertos y un té toalla por la parte de atrás de su cuello - esa toalla será utilizada para secar los platos al lado? ¿Quién sabe? La bandeja se colocan en la planta, que se cayó y fue llevado a la cocina. Fue limpiada sufficientl?.Un amarillo tela fue utilizado por todas partes, mesas, máquina de café, superficies - veamos algunos desinfectante spray, toallas de papel, o desechables paños - el único varón adulto disfrutamos de lobbing con gran finura desde una distancia en un lavabo. Así que sí era aclaran, pero podría ser mejor.si voy a volver? Sí, es una buena comida en el centro del jardín, y no huele como un centro del jardín!

Great cafe, great seating area, large car park as is on the side of a garden centre great choice of food and drinks reasonable prices always enjoy eating here would return would recommend

The rest of the garden centre is very professional - the café lets it down , badly.The service and organisation is poor - waitresses have to be asked to clear dirty pots away , then don't ask if you would like anything else (think of the lost sales here?!). Its ponderous at best. Clearly it's the manager of the cafe at fault as these younger staff need ongoing training and guidance - they're all very nice , just lacking in leadership.Most of the customers are locals and regulars , and could probably run this place better themselves!Also just a thought , but why not extend the breakfast menu into lunchtime ?