The Pavilion Coffeehouse in Ribble Valley

I visited the Pavillion cafe on Sunday for some lunch. I have a severe nut allergy (anaphylaxis) and therfore made the server aware when ordering our food. I asked for the fish and chips and she seemed very unsure so went to check with the kitchen which was good. After making me aware that nuts were used in the kitchen however were not used in any of the fryers I decided to go ahead with the order. However, before our food arrived she came back over to ask if I had my epipen on me which obviously made me feel very uncomfortable and unsafe eating there. Therefore, when the food arrived I didn’t feel safe to eat it and had to give it to my partner. As an allergy sufferer I was very disappointed in the handling of the situation as every restaurant/cafe I have visited in recent years have been very educated on allergies and have been very reassuring and taken it seriously: checking if anyone has any allergies on ordering, providing ingredient lists and making staff aware which meals need to be prepared with more care etc. I am only writing this review in the hope that staff here become better trained on how to handle customers with allergies as I feel they were not at the standard they should be. I do not want to but a negative view on the cafe as the food looked lovely and my partner did enjoy the food.

Just returned from having a lovely lunch in the restaurant….we treated our friend who was celebrating her 90th birthday,all the staff were so lovely and friendly.the food was outstanding fresh,hot,beautifully presented and such reasonable cost.thank you to management for your most kind offers of complimentary drink and deserts it was very much appreciated.we shall certainly visit again.you’ve made our friends day that little more special.

My family of 6 decided it would be nice to meet up for lunch and chose The Pavilion as our venue. We arrived at 12:30 and there were a couple of tables of people in front of us. It was drizzling with rain and you have to queue outdoors, so not the best start. When it was our turn we were told all the tables for 6 were full. We asked is there a waiting list to which we were told no - you just have to wait or come back. As it was raining we asked when we should come back (as we thought a look around Shackleton would be nice) we were told an hour. So at 1:30 we went back and queue again to be told all the tables for 6 had filled again. So we asked can we get a table for 4 and a table for 2. We queued again and long story short - eventually around 2pm were allowed in the cafe and they put two tables together for us. Drinks order taken - great. Food order taken great (or so we thought). After about 45 minutes we were approached and told the tablet the order was taken on, had not sent it through to the kitchen!!!! Not so great! The order was then taken using good old paper and pen. To be fair we were given a complimentary round of drinks and our order was then prioritised and arrived within a reasonable timescale, given we all had something different to eat. Now on a very positive note the food and presentation was excellent. Good size portions, well cooked and very tasty. Everyone enjoyed their meal. Once seated we were looked after by Andrea who quite honestly saved the day, she was very much customer focused and was a people person who wanted to give a good service. This was a complete contrast to the person who was managing the door and table allocation, who was quite abrupt and gave the impression that nothing was their fault and they could do no wrong. In summary, we can highly recommend the food but the system to getting to a table on a wet day just does not work. We all thought the Pavilion needs to rethink their waiting procedures. Invest in Restaurant Pagers and make a name list for tables or at least make a name list (not bothered they dont take actual bookings as I am sure people would let them down) but if you have arrived and are around and about it’s highly likely you really do want a table. Maybe even a tannoy system with a number being called when a table becomes available. I think they are also missing a trick, as if people had pagers or there was a tannoy then customers might go and brows around Shackletons and as a result some people might make spur of the moment purchases too. We also noted there were a number of elderly people queuing who were struggling to stand for such a long time and in the rain. We appreciate it was busy and they can’t control the weather, but with a little more thought and a slight adjustment here and there, our visit could have been be a much better experience.

Called in here on way home to Wales from Keighley, came in wrong door! met by two lovely young ladies who showed us to a table and took our drinks order. Lunch was an easy choice and we both had the small fish and chips. We didnt have to wait long and when the food arrived again served by a very friendly waitress we were not disappointed. Staff her are friendly and happy, food was resonably priced and tasted good, would recommend and if we are ever this way again will be sure to call in.

We have been coming here for years, and always looked forward to our visits. However, recently things have changed, but not favourably. No condiment on the tables, have to ask for extra sugar, coffee quality down graded, prices risen. All in all not the quality and value it used to be.

Wow is all I can say! I visited with my family for a Saturday lunch out and it was exceptional from start to finish. (That good we came back on Sunday!!) The food was incredible, super tasty and the cafe was packed - I can see why! We visited a couple of months ago and I can see they have made some changes and it’s refreshing to see with how fab the staff were and how we were served. It seems to be a lot more organised & efficient. 11/10 from us and we will definitely make it our go to place for a bite to eat/coffee or cake! Thank you so much to all of the staff for making it so lovely. Our no1 spot!

The restaurant in Shackleton's never disappoints. We go quite often for something to eat after visiting the shop. I had a very good toasted ciabatta with sausage,melted cheese and onion. My wife had a mushroom ciabatta and we shared some chips. Very tasty and good value

We visited here last Sunday, 11th December about 3pm on a Sunday. We were surprised it was quiet actually We were told to choose a seat by a very non plus looking waitress who then went to chat with the crowd of other bored looking waitresses near the counter! Despite there being a crowd of them it was almost impossible to get anyone’s attention! We ordered a ‘scoundrel’ cake which is like a large flat type of scone, and god was it dry ! Won’t be having one of them again anytime soon The pot of coffee for 2 was good as we got lots of cups of coffee out of it But oh my these girls looked fed up totally Perhaps not the right image they should be setting ?

Popped in after doing some early morning errands in Chatburn. The coffeehouse does open at 9 AM though on the doors it says 9:30, a bit confusing but it's definitely 9 AM Ordered the full English and a Vegetarian breakfast. Both plates came filled with freshly cooked food and tasty meats. It was one of the best cooked breakfasts I have had in a while Little pricy at £11 but the money is worth it, can downgrade to a sandwich for only £5 if you only want something small Worth a visit for breakfast

We were given a very warm welcome and shown to the serving area where a range of cakes and other food items were displayed. We ordered and sat at a nearby table. Everything was spotlessly clean and our food and drink arrived quite promptly. I...

We arrived in the middle of lunchtime service but were surprised it took around 30 minutes from ordering food until it was delivered to our table. An enquiry about the lengthy wait was met with a curt reply to the effect that the restaurant was...

Family breakfast on a Sunday morning. Food was good and the service was good to. I would definitely go again and would recommend it as a café.

We were asked where we'd like to sit on the two tables left, then seated quickly and drinks orders taken. My tea arrived in a vintage stainless steel pot which was nice but the knob on the lid burnt my hand when pouring as it...

Called in today around 15.00 and decided to order lunch. We ordered the burger with chips and salad and fish pie, my burger was ok however the chips looked like they had been reheated and not very good, the carrots with the fish pie were...

Decided to visit for lunch with a friend. Quickly sat down- staff friendly and welcoming, good menu with specials. Food arrived in good time and tasting good. Very popular venue, busy throughout time of visiting.

One of my wife and myself go to places for lunch. Quality always good and staff are pleasant. My wife had a very nice prawn sandwich and I had brisket baguette.

A really nice coffee shop which we visited on three occasions during a recent holiday in the area, spotlessly clean, friendly and attentive staff and an efficient service. A busy coffee shop for good reason. Finished our visits with a breakfast on our way home.

Latte and cappuccino tasted like hot water with milk in .. couldn’t taste coffee.. not cheap .. need to learn how to make a decent coffee as it’s as important as food .

Visited on bank holiday Monday and as per previous visits we were not disappointed. Excellent service and food. Good choice on the menu for food and drinks. Keep up the great work.

It's little surprise that we often find the Pavillion full (mainly of locals) - the welcome here is superb, the staff friendly and helpful (and very good at coping with pressure), and the food really rather good. Breakfasts are a highlight, maybe, but the cakes...

Went for lunch prior to the football, both my wife and myself had a most delicious cheese burger, served with chips, coleslaw and salad with very crispy peppers. Would certainly have this again. Nicely presented on a wooden platter

Lovely coffee shop in Shakletons furniture store. Really good coffee and a great selection of cakes. We had a Yorkshire rascal and a very good caramel apple Betty. Good place

Waited a spectacularly long time for a takeaway cappuccino which was badly prepared, far too hot and didn’t resemble a cappuccino at all. Tasted awful. The barista was working single handed and looked flustered in a very busy restaurant. I was told to wait by...

Excellent service, very clean and spacious and that was one of the best chicken caesars I’ve ever had and I’ve had a few! Lovely lunch and will be back again soon!

Attended today with a friend Ordered king prawn salad with noodles and chillie sauce And ceasar salad 2 coffees Chilly sauce drowned salad with huge pile of noodles weighing it down Far too many chillies too which spoiled and overwhelmed the dish Waitress asked if...

Lovely, friendly staff, great food, reasonably priced. Coffee and cake, light snacks or a main meal. Very good value and pleasant surroundings.

Just moved into the area. This coffeehouse recommended by a neighbour and so after a visit to Clitheroe we decided to give it a go. The food was lovely, the staff were very friendly and the service excellent. We'll certainly be back here soon

I went on a wim having been decorating all weekend so Sunday afternoon late lunch and to look for garden furniture , found a window seat for 3 straight away and was offered drinks straight away which came promptly , food also came not long after , my club sandwich was very nice and I was full to burst after. My wife ordered a wild garlic and goats cheese tart accompanied with pea shoot salad but it came with just topped with pea shoots and no salad this was very disappointing although she enjoyed the tart , a ordered an extra bottle of dandelion & burdock half way through the meal but after the 3 rd time of asking I managed to get one , sorry not good enough as it wasn't all that busy just slack service , having said all this I would go back again but next time I would make my feelings known to the manager which on reflection I can't believe I didn't as I believe what you order is what you should get and in a real service industry there is no 2 nd best ,

Esta cafetería es fantástico, nunca he tenido un problema con la comida, precio y servicio. Se puede llegar a estar muy concurrida pero que siempre trabajar para conseguir un asiento lo más rápido posible. Es mi primera opción para el almuerzo o un café. Y sin duda un lugar vale la pena ir si nunca han estado antes.

We had lunch at the Pavillion, unfortunately it took quite some time to be served although the waitress was friendly. I ordered a herb crusted garlic Mushrooms which were described as ' Creamy garlic mushrooms baked in a pot & topped with a herb crust' however I received a dry toastie type with mushroom and cheese in it.Not sure what went wrong.

estado varias veces y probablemente volveremos pero molesto por algunos asuntos triviales. Algunas mesas están cerca de una puerta exterior así que se congelan en invierno cuando la gente entrar y salir. No hay "esperar para que nos sentaran" sistema en las horas punta. No hay suficientes mesas para dos personas. Sin duda estas cosas son fáciles de resolver para el beneficio de los clientes y el negocio.

Travelling round the area this is a good place to stop for coffee, a snack or a lunch..Plenty of choice for any option. , Waitress service quick and friendly. Clean & comfy.and reasonably priced.After your visit to the Pavilion you can spend time looking around the vast Garden Centre and showrooms. Expensive items and unfriendly staff..If you want to get on with your journey...skip the shop!

Nos enamoramos este lugar han sido a Rimington y es un buen tipo de cafetería pero con una buena variedad de comida y un bar de vinos. Sólo tuvimos pastel y té, pero nos gustaría volver ya que estaba muy ocupado y que normalmente dice mucho.

We visit the cafe on a monthly basis and have never had a bad meal. Service is great and place always is very clean.

En un muy amplio y miserable sábado visitamos Shackletons, para el almuerzo y un paseo por el jardín. Primera parada el café para el almuerzo, esperar 20 minutos por una mesa, mientras contempla los camareros que estaban peligrosamente equilibrar las bandejas de bebidas calientes mientras ellos encajada entre las mesas atestadas de comensales (un accidente a que ocurra! ). Finalmente nos sentamos en una mesa muy pegajosa exprimido entre otros comensales en cada sección. Nuestra orden fue tomado bastante rápidamente, pedimos 3 chaqueta patatas, 1 sandwich, 2 comidas para niños y adultos pescado y patatas fritas. Las bebidas llegaron bastante rápido y luego tuvimos que esperar otros 25 minutos para nuestra comida. Llegados a este punto los dos niños, ambos de 9, estaban hambrientos pero lo que finalmente llegamos después de esperar tanto tiempo, sólo puede ser descrito como una broma. Las pieles de patata estaban recién horneados tan duro que difícilmente podría reducir a través de ellos y el relleno, que se suponía que iba a ser una de atún, había ido frío, pero fue la comida de los niños que no nos podíamos creer. La Fish goujons' (2 de ellos) era muy pequeña y la hamburguesa era el tamaño de los que podrías conseguir como parte de una M&S selección de picar acompañados por 6 patatas fritas. Los niños estaban hecho polvo y comer en pocos minutos, y todavía estaban con hambre. que nos indicaron que el director que las porciones de los niños debe ser revisada pero creo que cayeron en saco roto. En resumen, el jardín es precioso, lleno de cosas hermosas, pero evita el Café!

Visitamos el centro de jardín por primera vez, todo es de primera calidad y profesional, no así el Pavilion Café. Había una mostrándole donde sentarse, varias mesas sólo tenía dos personas sentadas en ellos. La mesa que tuvimos fue muy pegajoso aunque tenía se han liquidado y limpiado antes de nuestro uso.No nos quejamos de que el servicio era rápido y eficiente, sin embargo, nos pareció que la comida era normalita. Había sopa y un bocadillo, la sopa es de lo peor que he tenido If there are, era leek y mostaza, la mostaza era insoportable. Mi marido tenía el queso y cebolla tarta con patatas y guisantes, que no era la mejor. No comer allí, nos gustaría visitar el jardín y comer en otro lugar.

En un viaje a Clitheroe para asistir a un concierto en el martes nos cambiamos los planes y nos fuimos para el almuerzo. Tuve suerte de conseguir una mesa para dos, ya que pronto después de nosotros (12,45 ) estaba lleno con buscadores de almuerzo. Teníamos 2 - carne de sándwiches tiras y cebollas en ciabatta y pollo, tocino y caduco color aguacate envoltura. Ambos eran un lujazo y estamos justo lo que necesitaba. Precio en 6,95 libras Tanto así que una buena relación calidad-precio y buena comida. Los Shackletons bien hecho que tenemos justo!

Visitamos durante un día húmedo durante vacaciones escolares, y, como era de esperar, fue muy concurrido. Sólo tuvimos una corta espera antes se convirtió en una mesa disponible, y fue rápidamente resuelto para nuestro uso. Sandwiches fueron elegidas por todos nosotros con ensaladas de lado. Eran un poco escaso en abundante, y los platos tendían a ser dominado por el pan ciabatta en sí (demasiado, y muy abundante). El resultado fue que los rellenos y ensaladas era pan comido, pero tenía que ser la izquierda.

Hemos estado aquí antes, así que decide último domingo de probar su excelente desayuno experiencia una vez más - el personal es de lo más agradable y profesional que quiera estar 'a su servicio" sin ser entrometido. La comida - bien ambos nos decidimos por el pequeño desayuno - delicioso y lo suficientemente, aunque por la pura el infierno de la próxima vez están teniendo que el desafío del gran desayuno! Nos sentamos en el sol, lo cual contribuyó a la experiencia.

En cuanto a las tiendas de té en el centro del jardín, este es buena, pero no excelente. Se podría hacer con alguien que le diremos dónde sentarse en días ajetreados, había mesas para 6, con sólo 2 ocupantes. Tiene grandes sillas que ocupan mucho espacio permitira, puedes conseguir regularmente bajó.La comida es mejor que la media, excepto que pedimos una ensalada con aderezo en el lado - que venía con un vestidor en el lado pero también cubiertas. Los postres son inferior a la media. El Po'Boy sándwich era bueno, y así que era el café.Mi única queja es la formación en materia de higiene para los jóvenes - uno salió de la cocina con una bandeja grande de cubiertos y un té toalla por la parte de atrás de su cuello - esa toalla será utilizada para secar los platos al lado? ¿Quién sabe? La bandeja se colocan en la planta, que se cayó y fue llevado a la cocina. Fue limpiada sufficientl?.Un amarillo tela fue utilizado por todas partes, mesas, máquina de café, superficies - veamos algunos desinfectante spray, toallas de papel, o desechables paños - el único varón adulto disfrutamos de lobbing con gran finura desde una distancia en un lavabo. Así que sí era aclaran, pero podría ser mejor.si voy a volver? Sí, es una buena comida en el centro del jardín, y no huele como un centro del jardín!

Great cafe, great seating area, large car park as is on the side of a garden centre great choice of food and drinks reasonable prices always enjoy eating here would return would recommend

The rest of the garden centre is very professional - the café lets it down , badly.The service and organisation is poor - waitresses have to be asked to clear dirty pots away , then don't ask if you would like anything else (think of the lost sales here?!). Its ponderous at best. Clearly it's the manager of the cafe at fault as these younger staff need ongoing training and guidance - they're all very nice , just lacking in leadership.Most of the customers are locals and regulars , and could probably run this place better themselves!Also just a thought , but why not extend the breakfast menu into lunchtime ?