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4.0

Based on 803 opinions finded in 2 websites

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Nº 200 in 261 in Ribble Valley

Nº 53 of 61 Other cuisines in Ribble Valley

CUSTOMERS TALK ABOUT DISHES WITH..creampiefishsteakroundoldladychickenmustcoffeecheesesalad

comment_iconOpinions

Great bar staff very genuine and friendly Ordered nibbles was recommend by the bar staff Unfortunately dat at table near kitchen entrance 🤢 Chips I. Silver bowl kitchen Porter and other staff eating from with bare fingers 🤢 Didn’t want to ruin everyone’s evening said nothing but I didn’t touch the food Great food everyone enjoyed other than what I saw 🤢🤢🤢🤢

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Swanny . 2024-10-24

MORE AT TripAdvisor

Tbh the staff in here are so inconsistent. There has been times they have been good. But other times it feels like you are an inconvenience. But the Sunday I’ve been in just very disappointing. Lots of people all working wandering about doing very little. I asked to sit somewhere didn’t feel the girl was very accommodating nor happy. Then was a hassle asking another girl for a menu as wasn’t any on the table. Then no one bothered to come to ask what I wanted just walked back and forth. Thought I was invisible. So I asked another girl can someone serve me. Again not the best attitude as if it was such a hassle to her I asked. Anyway she goes behind the bar not sure she said to anyone and 10 mins later I’m still sitting here and no one has bothered to ask. So in total about 20 mins and no drinks no food as no one asked. It’s actually very embarrassing and I walked out and will just go to the emporium across the road. Just disrespectful and very poor standards especially as so many staff and not too busy. In this day and age maybe they just need to show some respect and be a bit more cheery and accommodating. Doesn’t cost much.

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Buddies . 2024-10-13

MORE AT TripAdvisor

Food was brilliant and the service was excellent couldn't do enough for you

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Rick Olszaniecki . 2024-10-13

MORE AT Google

We booked for 12 for refreshments after a family funeral. From very first contact we received excellent communication to discuss our needs and were given options. The Manager and staff were welcoming and sensitive and gave a high level of service. We were served delicious food in the Chimney Room on 3 rd October 2024.

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Joan G . 2024-10-04

MORE AT TripAdvisor

Kicked out for making a YouTube video about a nearby business.

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Dan Mason . 2024-09-25

MORE AT Google

Barred my friend for the most ridiculous reason ever, doesn't matter how good a place is if they're going to be discriminatory then it's a no from me.

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Tommy Robbo . 2024-09-23

MORE AT Google

Good food, large portions. Some really good ciders.

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google user . 2024-09-22

MORE AT Google

Another early evening meal brilliant as usual

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philip butterworth . 2024-09-20

MORE AT Google

Came for bowling with the kids and stayed for food in the beer hall. Food was stunning. Service was amazing, nothing was too much for Tracey our server. Our little one was tired and hungry but loved his dinner and ice cream. Would definitely recommend and would love yo come back again.

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Helen Ryder . 2024-08-25

MORE AT Google

There were too many repeats on the bar and 90% were very pale and hoppy, the only beer I really wanted was the Stout brewed by Bowland but I was told they didn't have any, a brewery that does not have it's own beer for sale!!!!!

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Derrick Haddlesey . 2024-08-23

MORE AT Google

Great bar with huge selection of beer, 23 cask real ales and 6 real ciders plus craft and lager beers

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Stephen Dempsey . 2024-08-21

MORE AT Google

We met a group of friends here to celebrate a birthday. Lovely evening so we sat outside enjoying beer in the sun. Fun , relaxed atmosphere . So many beers to choose from and all great! Lovely ciders too. We ate inside and I loved looking round at all the old machinery. Food was good. Desserts were delicious. The hall is atmospheric. Service was fine. Ended our night enjoying a few more drinks outside. Super evening.

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KAliceG . 2024-08-20

MORE AT TripAdvisor

Not eaten there but what a stunning place. Great atmosphere, music and staff

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Jamie MacGregor . 2024-08-18

MORE AT Google

Having a drink there is great, but just don't eat. A portion of chips is okay. But if you want a meal, eat in the Bistro: the Beer Hall is fast - and not very nice - food. Or go to another James' Places restaurant in town: the Emporium.

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Ian Turner . 2024-08-18

MORE AT Google

Scammed. We parked here with a disabled person using a blue badge. We stayed for three and a half hours, eating in the beer hall and shopping in the food hall. Two weeks later we received a parking ticket for almost £100, stating that the car park has a three hour parking limit. We did not noticed the signs at the time stating this! The signs are purposely hard to spot to scam people. I spent a large amount of money already at Bowland Beer Hall and they see it fit to scam me from another £100 for using their services! Bowland - you owe me money. Please contact me asap to refund the money you owe me for your parking scam. Otherwise I will never spend another penny at your establishment again and I will advise everyone to do the same.

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Arran L . 2024-08-15

MORE AT TripAdvisor

Scammed. We parked here with a disabled person using a blue badge. We stayed for three and a half hours, eating in the beer hall and shopping in the food hall. Two weeks later we received a parking ticket for almost £100, stating that the car park has a three hour parking limit. We did not noticed the signs at the time stating this! The signs are purposely hard to spot to scam people. I spent a large amount of money already at Bowland Beer Hall and they see it fit to scam me from another £100 for using their services! Bowland - you owe me money. Please contact me asap to refund the money you owe me for your parking scam. Otherwise I will never spend another penny at your establishment again and I will advise everyone to do the same.

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Arran Lomas . 2024-08-15

MORE AT Google

My group of friends and I had such a lovely day here! The food and beer was delicious (I had the jerk burger), the atmosphere was bouncing outside with the DJ and every single member of staff were so helpful and couldn’t do enough for us!! Especially the lovely Emma who was sooo lovely and such a credit to the place. Thanks guys xx

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Amy Barry . 2024-07-28

MORE AT Google

Certainly wouldn't visit for food, Wetherspoons has more taste and choice. Barely warm food! Not an ale drinker so this aspect was lost on me. Lovely gem of a place to visit though.

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Coach Tony . 2024-07-25

MORE AT Google

Bowland Beer Hall at Holmes Mill Clitheroe is a truly spectacular place for drinks and dining. Nestled in picturesque Clitheroe, Bowland Beer Hall has heritage and history being an original brewery that has a stunning old machinery incorporated into the repurposed venue. It has one of the longest bars I've ever seen and a stunning array of drinks on offer including its own produce. We originally stopped purely for looking around and drinks however we were so impressed with venue and the menu we had to order the food and I'm so glad we did. The food was equally as impressive as the surroundings. The nduja fries is an excellent touch.

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Gavin Wood . 2024-07-24

MORE AT Google

Lots of people working there that really shouldn't be in a customer facing role. Everything seemed just too much trouble, not a smile, or is everything ok, had to ask for sauces but got salt and vinegar plonked on the table. Food was good but was basic. Went with family won't go again.

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Janet Baron . 2024-07-20

MORE AT Google

Awesome Place for drinks and Dine

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Rajat Taank . 2024-07-20

MORE AT Google

If you are in Clitheroe you must have a look at this pub even just to see the bar size, each beer I sampled was good, staff helpfull

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Gordon Scott . 2024-07-18

MORE AT Google

Walked into this huge bar and met by very helpful bar staff. Heh, my lucky night all cask beer half price I was told by my informative server. Started with a couple of halves of their Bowland Ales and the wife was on cider. Server asked if we were eating, which we were, so set up a tab for us. We went to a seat and ordered our food. Two more halves were followed by two more before returning for some pints. Only brewery I've been to where I liked all of their ales. 10/10. Food was also excelant, more than enough. They do allow dogs and kids and seeing a dog on a bench cleaning a plate was off-putting, but that's more the client than the bars fault Time to make a move I settled my bill and left. Next morning we were on the road when my wife checked the bill. All the beer was charged at full price!! emailed them but no reply.

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tripper51 . 2024-07-14

MORE AT TripAdvisor

What an amazing place. Very interesting and enjoyable place to eat, drink, and have a wander.

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Tracey Larkin . 2024-07-12

MORE AT Google

What a fab place really interesting and amazing selection of drinks

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paula scott . 2024-07-12

MORE AT Google

I have eaten many times at the beer hall but the service provided by Reece is the best I have ever experienced! He has been the server on our last couple of visits and you could not meet a more pleasant, hard working and pleasant young man, You are a credit to your team!

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Anne H . 2024-07-06

MORE AT TripAdvisor

Great beer, plenty to choose from, great food, great staff. Cannot complain at all!

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Zak . 2024-07-02

MORE AT Google

Lovely spot with food hall and shop next to the brewery. Very busy at Saturday lunch but worth the wait after hovering for a table.

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Andy Manson . 2024-06-30

MORE AT Google

Great food in a relaxed setting.

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Colin Whitehurst . 2024-05-30

MORE AT Google

Bowland Beer Hall had been on our list for some time. *We didn’t eat here* Pros - nice space -excellent beer offering -buzzy atmosphere Cons -The service was slow. We were saddened by the fact that one of the bar staff was incredibly rude and misogynistic. This tarnished our visit.

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Pat B . 2024-05-26

MORE AT Google

Wow! Fabulous place to taste local and guest ales and the food was good too. Lovely relaxing atmosphere in the Engine Room of the old mill. And no awful piped music. Super helpful bar staff

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Phil Harris . 2024-05-22

MORE AT Google

Cater for all tastes, meaties to vegans

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saif abdul . 2024-05-16

MORE AT Google

No change since last time 2 years ago. Nice atmosphere, friendly staff but food is expensive pub standards and while beer prices are OK given the variety available, £7.50 for a 125ml glass of cheap prosecco is just taking the p...

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Brian Stewart . 2024-05-12

MORE AT Google

All I can say is the atmosphere in there is just brilliant. Good beers excellent food all welcome.

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Peter Jones . 2024-05-11

MORE AT Google

Went for our 10 year anniversary did say it when booking gave us a seat near the entrance had a jazz band on which was nice but people knocking into our chairs and table when stood watching the band play. Was looking forward to this one but very disappointed. We got a little bit off the final bill but not much. Service could have been better when we asked to see if we could move tables staff didn't come back to us to tell us.

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Gurnam Kandola . 2024-05-10

MORE AT Google

Great hidden gem. From the outside you’d never expect to find such a cool bar. Funky vibe. Lovely service. Great beer selection. Tasty food, and big portions.

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Michelle van Deventer . 2024-04-17

MORE AT Google

What a great pub in a lovely social area. very impressed

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Vernon Lye . 2024-03-12

MORE AT Google

Interesting a quirky venue. Only stopped by for a pint, which was a Bowland ale. Very good beer and atmosphere

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Liam Wright . 2024-03-11

MORE AT Google

Great place to visit - if you can get a seat! Very busy and great atmosphere.

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Funhouse Productions . 2024-03-10

MORE AT Google

A fantastic amount of choice of real ales not a great choice of food had the pie and chips didn't really make much of it for the price nothing special no better than a holands or puka pie but that's just our opinion🥧🥧🥧

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barryb H hoskin . 2024-03-04

MORE AT Google

Had brunch with friends from Bolton. Had the steak Canadian the chips were like from McDonald's and the steak was full of fat and un edible . Poor fit the money 💰

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Russell Hamer . 2024-03-01

MORE AT Google

We always enjoy our visits to Bowland. Excellent beer and service, the place is also set up very well for disabled access.

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Andrew Clare . 2024-02-19

MORE AT Google

Amazing place. Quirky. Roomy...good atmosphere.

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diana pennell . 2024-02-14

MORE AT Google

Lovely food 😋 Good service in this vibrant brewery

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Jo Bannister . 2024-02-08

MORE AT Google

Great place this .... huge bar ..... amazing choice of beers .... changing all the time .... if you like to try new beers then this place is a must visit ...

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Ian Chadwick . 2024-02-03

MORE AT Google

Great atmosphere on a Saturday night! We had a table booked for food, the food was delicious and brilliant beer as usual in this bar.

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Steven Topping . 2024-01-29

MORE AT Google

Good choice of beers. Interesting building.

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Steve Reece . 2024-01-27

MORE AT Google

Lovely, big bar with a huge range of cask and craft beers, including multiple guest beers s well as their own range. Set in an old mill with every inch of bit of its original features being used to the max.

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Tim Tomlinson . 2024-01-25

MORE AT Google

Went here for a drink after some food. Very nice indeed, very spacious and comfortable.

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jason eynon . 2024-01-25

MORE AT Google

Had the Lancashire Hotpot with red cabbage. Very tasty! I would highly recommend. Their winter menu is much better than the summer one in my opinion. But the beers are excellent all year round!

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Alan Grier . 2024-01-24

MORE AT Google

We went there for a lads night out. High quality beer, only had a chance to try a few couldn't try all in one go. Beer really well kept and nice. Food was amazing and well priced 😋 arrived quick and staff looked after us all night. If you want to eat reserve a table!

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Callum Jones . 2024-01-23

MORE AT Google

Really enjoyed the food and beer. You get a really large helping of food. Well worth a visit.

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christine whelan . 2024-01-18

MORE AT Google

Large selection of real ales in a converted mill, keeping the original features all round, with a view of the brewery. Good food menu. Many different seating areas.

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Michael Boyes . 2024-01-17

MORE AT Google

Been here on various occasions for casual drinks as well as bongo bingo. Good atmosphere, quirky building, good location. Everyman cinema next door

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John Leaver . 2023-12-31

MORE AT Google

There's a great range of beers, and food's good. Can get busy, but worth it. Recommended. S

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Stuart Fishwick . 2023-12-30

MORE AT Google

Top beers establishment ✔️😉👍great range of guest ales changed weekly. Some cheap drink it dry days early in the week.

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Stephen Rothery . 2023-12-27

MORE AT Google

Absolutely attrocious service and mediocre pub food. How can, so many people walk past such a large group of people at a table without wondering why we are not eating. Food when it came , came in drips, so my food was cold by the time everyone on the table was served. Food average. . Offered a round of drinks or 15% discount for the inconvenience. Frankly, quite derisory. I won't be coning back, and suggest you avoid dissappointing your family by bringing them here

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Dean Warren . 2023-12-26

MORE AT Google

Visited with work colleagues and a supplier. Food was utterly delicious and a great size portion - I had fish & chips. I thought the service was brilliant and the mill location stunning. Can't wait to go again, bringing family with me this time! Recently went somewhere similar and had fish & chips - it was more expensive and nowhere near as good!

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James Barber . 2023-12-22

MORE AT Google

This was a works outing for Christmas. The atmosphere was quite relaxed but bar staff were well versed in all the available beers. The food was excellent and portions large. The hall has a distinctly rustic feel but is very welcoming. We had a good night!

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Gillian Smith . 2023-12-12

MORE AT Google

Very busy staff coping well. Had to wait for food but it was worth it. Great choice of drinks/ beers. Friendly attentive staff knowledgeable about their products. Great place for families and a meet up place for friends/relatives. Various options within the wider complex

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Susan Nuttall . 2023-12-11

MORE AT Google

Large beer hall and eating tables in an old industrial complex. Good atmosphere, with some of the old machinery left over from days gone by. Food middling, beer fine. We had chilli brisket beef, but to be honest the main ingredient was onion. It was more like a veggie chilli, but it was ok.

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Graham & Mel Brown . 2023-11-07

MORE AT Google

I went Bowland Beer Hall with my parents after watching a film at the Everyman Cinema on Wednesday 1st November, from the moment we got a table to going home was exceptional, the service was superb. it is set in an historic old mill it is spacious, accessible for large wheelchairs and the friendliness was beyond believe, we all ordered the steak pie and 3 tasting beer trays, which the meal and the beer was incredible, very smooth and drinkable, i would highly recommend it to anyone, for casual, couples, catching up with friends, families, dog walkers. it is really accessible with a disabled toilet on the ground ground, it has a lift for disabled people to access upstairs for private functions. The staff were accommodating especially Simon and James, and also Pete the lovely barman. Definitely will go back without doubt we can't wait!

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Johnathan M . 2023-11-06

MORE AT TripAdvisor

Fantastic bar, very big and lively, a must visit for clitheroe.

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Oliver Marsters . 2023-11-06

MORE AT Google

Food tastes fantastic and drinks were served quickly. Table service for food was fantastic, Tracey was incredibly kind and patient. Service in the lounge bar next door was not on the same level. One guy was very sharp with one of our group and bar staff seemed very inexperienced.

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Oliver Ellison . 2023-11-05

MORE AT Google

Good sized portions and well polished rustic ambiance

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Charles Veitch . 2023-11-03

MORE AT Google

Very pleasant visit staff friendly and helpful food spot on!

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Chris Bell . 2023-10-28

MORE AT Google

Every member of staff was totally professional and certainly appeared to love the job that they did. Most impressed.

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Howard N . 2023-10-25

MORE AT TripAdvisor

Great selection of beers plus £15 for a burger and a pint in a real bargain.

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Malcolm Mason . 2023-10-22

MORE AT Google

So much beer in one place - what more could you want. Excellent value, brilliant atmosphere and the half price beers on Mondays and Tuesdays is a bonus. Fantastic to see it so busy on a Monday afternoon

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W2047VQyvonnew . 2023-10-21

MORE AT TripAdvisor

Great beer and food, friendly and helpful staff.

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Mike . 2023-10-14

MORE AT Google

Basic food. Decent beer and a great location

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Lee Parnell . 2023-10-12

MORE AT Google

Like it here. Good bar and friendly staff. Nice selection of beers + spirits. Never eaten but does look good.

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Cee Ry . 2023-10-08

MORE AT Google

We were recommended to visit by Nettletons jewelers and it didn't disappoint at all We found a close by car parking spot making for an easy walk to the beer hall. We were served quickly and efficiently and on-site brewed lager is to die for! Food order was quickly taken and the food when it arrived was mountainous. No half measures there chef! Old mill atmosphere works well and we'd probably visit again next time we're in Clitheroe.

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Mark Thewlis . 2023-10-03

MORE AT Google

The place was almost empty being a Wednesday, the choice of beers was unbelievable, what we had didn't come up to scratch

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Graham Liddle . 2023-09-24

MORE AT Google

Great venue for drinks with a good food menus too. Pub/ microbrewery food eg burgers / chilli etc but done well. Very good staff

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JohnLBath . 2023-09-14

MORE AT TripAdvisor

Great choice on menu, delicious food and large selection of drinks.

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michelle bennett-o'hara . 2023-09-13

MORE AT Google

Huge selection of beers across the 42 taps. Beer from their own brewery plus other local brews and craft beers from further afield. When we went there was a promotion and many beers were half price. Two flights only cost £10.50! You can also take beer from the brewery and enjoy with good from the food hall.

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Chris Fieldsend . 2023-09-09

MORE AT Google

The beer hall is steeped in great cotton history. They have done a fantastic job in keeping its history. The beer we had unfortunately wasn't up to a good standard but will revisiting soon to try more

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Graham Liddle . 2023-09-07

MORE AT Google

This is such a lovely place to have a drink but, sadley, the food isn't the best. The Caeser salad came with Anchovies; I have never know a C. salad come with anchovies. The staff were nice enough to change it without hesitation but even then the new salad was not the best. We both had Philly Steak burger. The steak was lovely but it was smoothered in a liquid cheese, that wasn't the nicest and it made the bun so soggy it was inedible. So a lovely setting, lovely staff but food leaves alot to be desired.

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Dave 983 . 2023-09-04

MORE AT Google

This is a destination brewery tap and a Clitheroe must visit. Large former mill conversion for an all round experience. Leave your grateful other half in the beer hall with 40+beers and ciders while you browse the food and gift hall next door.

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Alan Gibson . 2023-08-29

MORE AT Google

I'm all in for this place, huge drink selection and spectacular food. Will definitely visit again.

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Andrew Harwin . 2023-08-22

MORE AT Google

Great place for a drink, friendly staff & good service. Brilliant atmosphere, a good mix of ages & one of the nicer places to have a drink in Clitheroe. Would definitely recommend & will go back.

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Diane C . 2023-08-20

MORE AT TripAdvisor

Brilliant burgers and loaded fries. A “must go” for any beer lovers for the wide and varied selection they have. Great every single time we’ve visited. Great outdoor seating too!

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Florencia Campicelli . 2023-08-17

MORE AT Google

Great for beer, absolutely terrible for food. Flash fried, soulless terrible food. Plenty of decent beer though.

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Yorkshire _Walker . 2023-08-14

MORE AT Google

We are from the beer hall menu. Bought a few nibbles and a main. Literally thrown together and very poor quality for the price. Could have done with a spoon for the soggy nachos, literally swimming in cheese sauce. Loaded fries were soggy too. The drinks on the other hand were top quality and we’ll be back there again but won’t be eating.

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marks0l . 2023-08-10

MORE AT TripAdvisor

Fun place for a drink not tried the food yet.

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Sue Rodgers . 2023-07-22

MORE AT Google

It’s an interesting location and seems popular, though it seemed odd to see so many schoolgirls In a restaurant which supposedly specialises in beer! I found it very noisy and the food sadly only average.

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TheGillski . 2023-07-19

MORE AT TripAdvisor

Got to experience this wonderful bar at its peak! It was absolutely packed both inside and out, and the atmosphere was electric! We were lucky enough to have been in when the locals were finishing their big pub walk. They had music on outside and there were lots of people dancing and singing outside. It was very busy so did take a while to get served but when the young girl served us she was smiley, happy, and really polite despite the fact that we had just heard someone being really rude to her. We then went back for another round later on and the same girl (I think she was one of the managers as she had a white blouse on instead of the uniform that the others where wearing) served us and remembered exactly what we had ordered previously. My friends and I were astonished by this as there were about 8 different drinks and she had served multiple people in between our rounds. Bowl and beerhall you’re doing something right with your training if all your staff are like her. Will absolutely be back.

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James R . 2023-07-07

MORE AT TripAdvisor

Nice place, food was very good and the shop was good to have a rummage through

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Garry Boocock . 2023-07-03

MORE AT Google

20 mins to get served with a beer so didn't bother with food went elsewhere, large bar with plenty of pumps, no staff, strange that they like to plug the largest bar, but don't put staff on.

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Mick Doran . 2023-07-01

MORE AT Google

Brilliant place we will definitely be going back a pub a brewery and a deli all together Genius

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Steven Kelly . 2023-06-22

MORE AT Google

Call in here this morning after having breakfast at the food hall next door, just had a couple of lagers before going to the cinema, great choice of beers. Cheers and enjoy

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dewhurst121 . 2023-06-21

MORE AT TripAdvisor

Wow, what a place. Beer heaven with 40-odd pumps in an ex-mill. Bowland beers are so good that it was hard to sample from the extensive range of other beers on tap. Fantastic interior with some original machinery still in situ. Pleasant courtyard out front in the Holmes Mill complex. Ate here twice and enjoyed Asian chicken thighs, salt and pepper fries and lots of other things. Service good. Outside you can also order from the deli cafe next door.

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Simon Walker . 2023-06-17

MORE AT Google

On a day sesh and it was rammed. Wedding going on at the same time and have a bit of a wait for a drink every time.

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Arron Johnson . 2023-06-13

MORE AT Google

My husband and I enjoyed a delicious meal and a range of drinks ! The atmosphere and live music was brilliant and the cherry on the cake was our superb waiter Ash who went above and beyond to make our experience so enjoyable thank you !

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Paradise625355 . 2023-06-09

MORE AT TripAdvisor

Lovely place to eat with the family . I would recommend a visit.

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Amanda Halewood . 2023-06-02

MORE AT Google

Nice place to eat good atmosphere but not much for children to do

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Rochelle Donlon . 2023-05-30

MORE AT Google

A great space both indoors and, on a good day, especially outdoors. Loads of drinks choices and depending on day of the week various things happening outside. Live bands Thursday for example. Quiet when we visited and , whilst tempted, perhaps other reviews suggest we were best not to bother with the food.

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sleep007 . 2023-05-21

MORE AT TripAdvisor

I booked this place as I enjoy real ales and it didn't disappoint on that front. Great selection in an amazing old mill. However, the food. My Wife and I both ordered the steak and ale pie with chips and at the same time ordered drinks. The food arrived faster than a McDonald's and appeared to have been thrown on the tray, yes a tray, from a great distance, so much for presentation. The drinks arrived 10 minutes later. The quality was 4 out of 10 and I absolutely hate chips soaked in gravy. The place was fairly quiet but, on going to the bar to order more drinks, the service was very slow with one barman doing the majority of the work. If you like real ales this is the place to visit in a beautiful old setting but beware the food and service.

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loone03 . 2023-05-18

MORE AT TripAdvisor

I have always enjoyed a visit to the brewery hall. The food is always very nice and the beer is obviously always impeccable. Yesterday was no different. Order the pie and chips as it’s a firm favourite, along with a drink of Hen Harrier. Both were very good and didn’t miss a trick. The only reason it’s not a solid 5 stars is the place was pretty empty and the service was a bit slow considering the amount of staff in the hall. Although the service was a bit slow the food arrived promptly and the staff were still very friendly as always with that northern hospitality. I would always return to the beer hall and would always recommend to friends and family.

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TheGrandTour1603 . 2023-05-12

MORE AT TripAdvisor

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162 Opinions

location-iconShackletons Garden Centre
Other cuisines
outdoor_seating_138355takeaway_138355delivery_138355

I visited the Pavillion cafe on Sunday for some lunch. I have a severe nut allergy (anaphylaxis) and therfore made the server aware when ordering our food. I asked for the fish and chips and she seemed very unsure so went to check with the kitchen which was good. After making me aware that nuts were used in the kitchen however were not used in any of the fryers I decided to go ahead with the order. However, before our food arrived she came back over to ask if I had my epipen on me which obviously made me feel very uncomfortable and unsafe eating there. Therefore, when the food arrived I didn’t feel safe to eat it and had to give it to my partner. As an allergy sufferer I was very disappointed in the handling of the situation as every restaurant/cafe I have visited in recent years have been very educated on allergies and have been very reassuring and taken it seriously: checking if anyone has any allergies on ordering, providing ingredient lists and making staff aware which meals need to be prepared with more care etc. I am only writing this review in the hope that staff here become better trained on how to handle customers with allergies as I feel they were not at the standard they should be. I do not want to but a negative view on the cafe as the food looked lovely and my partner did enjoy the food.