The Swan Hotel in Ribble Valley

Nice and friendly place not been in for about 10 years didn't have any food would call again thanks...

When we arrived at the hotel check in, we gave the person checking us in our rental car reg information. Two months later I received a bill from the car rental agency for 60 pounds, plus 30 pound admin fee for a parking ticket given at the Swan. We gave the hotel our car reg information at check in for the free parking. I contacted the Swan, and they admitted to having issues with the parking lot, and would have the ticket revoked. Almost two months later, the Swan has not responded to my emails, or voice mail. I ended up having to pay the car rental agency, because this dragged on for so long. Beware of the parking here at the Swan

We had a nice stay at The Swan, but unfortunately two months after our stay we received a parking fine from our rental car agency for 60 pounds and 30 pound admin fee they paid a fine for our overnight stay at the Swan. On our arrival we gave our car reg at check in at The Swan for the free parking area in the rear. When I contacted The Swan they admitted they were having issues with the parking system, and would have the ticket revoked within 28 days. It’s now almost two months, and the ticket has not been revoked, and the Swan doesn’t respond to my emails, or voicemail. What a shame to treat customers in such an appalling way. I’ve wasted all this time thinking they were taking care of the situation. I’ll have to pay the rental agency to avoid a collection.

Always amazing here for cheeky little Friday lunch, the cheese burger is awesome

Situated on the main road through Whalley centre. A large pub with lots of seating. Very quiet when we visited. I had fish and waffle chips with garden peas and it was very nice. I'd definitely recommend the waffle chips, very crispy, much better than normal chips. My partner had the fish wrap and he enjoyed that. It's just a pity there wasn't more people as it lacked atmosphere.

Good service, food was tasty and pub busy

Monday. Quick pint. Watched a bit of footy. Quite but ok for Monday.

Never met such an ignorant landlady

Sticky tables, and chairs in bar area stained, had to move to another table, chairs OK and table only slightly sticky. My jacket potato looked like it had been cooked and reheated, it was big but left the skin and part of the potato as hard and dry. The chilli filling was more like a sauce accompaniment, very runny and not much of it, worst meal I have had for a long time. My partners beefburgers and chips was OK, but again not the best. Won't recommend or be back unfortunately

Great and vibrant place for a drink and some food. Never been disappointed with the food here. It's always been good portion sized and value for money.

Didn't end there just went for drink.

Always nice to have a drink in here. There was a band on. It was very busy. Great atmosphere

Had a lovely meal with mum n fiancee was great friendly lovely kind staff food yummy place nice be back soon !

We recently attended a wedding in Whalley, and chose to stay at The Swan afterwards. We really enjoyed our stay here, the rooms are so, so lovely and the staff were wonderful - just the right balance of helpful, professional and attentive, with a good dose of humour thrown in. The breakfast was great, with an excellent choice of cereal, fruit and cooked food, which was delicious. The pub has a really good atmosphere too. We would definitely stay again and sincerely recommend if your looking for somewhere to stay in Whalley.

Fantastic food, lovely staff very helpful especially Sharon, nice busy pub. Room upstairs was perfect for a little getaway. M&T

Very friendly pub, excellent food and drinks. Very reasonable priced.

Very friendly local pub. Lovely friendly barstaff. Clean toilets. Great band played with fantastic young drummer. Thumbs up for me 👍👍👍👍👍👍👍👍👍

Quiet but lovely pub. Great Ales, good service.

Love the Swan for its honest, good food with generous portions. Friendly staff and they have the football on the telly.

Brilliant pub, nice people and live bands.

Staying for two nights over New Year. Had a blast last night. Made to feel like a local. Room is nice and clean. Breakfast was great.

Have had a absolutely fantastic time the staff are brilliant and the food was really good

Stayed over at The Swan in December. Car park entrance could be better explained on the website. You have to enter car park from Accrington Road and not from the main hotel Entrance on King Street. This is a pub in an old building, so expect it to be a little tired in places. Room was a decent size and bed was comfortable. I couldn't find a way to increase the heating, so could have been a little warmer. I ate evening meal in the bar area which was fine. My main concern was that the fire door on the landing was permanently propped open, day and night. It had not just been propped open for a few minutes for cleaning, but was propped open throughout my stay. This is especially concerning as there was a sign saying there are no staff on duty during the night. I do not like to mark a place down but feel that such serious failings need highlighting.

Been here many times...Boxing day bash with family and spent most of the afternoon in the pub! Staff and service great....toilets we all said were dirty...gents disgusting all afternoon! Sort it out owners please!

We often go to this bar because we live nearby. Nice place, friendly staff. Sometimes pub quiz or karaoke evenings are held. Good selection of drinks.

Terrible. Waitress said too busy and we would have to wait, there was only one family eating.. we finished our drinks and left. The waitress and chef were stood outside laughing. We saw 2 families walk out this business will not stay open very long.

Sticky floors and tables, not that clean. Not great selection of coffees and no milk alternatives. Glasses weren’t cleaned and found something black floating in my drink. Pretty disappointing so we decided not to eat there. Door in women’s toilet made an awful noise when opened and closed, could do with some WD40. Staff weren’t the nicest and seemed like they didn’t want to be there. Table was wobbly and the menus were dirty. Dog friendly though.

Food was excellent, very reasonably priced for the quality.

This place is absolutely amazing such a beautiful hotel. Food is incredible big portions and very hot it’s all home cooked not pre packed. I would definitely recommend and we definitely be coming back

The whole place and the service was good. Only issue was the gents toilet it was dirty and in a desperate need of refurbishment. The urinals are rusty and smelly. It's a shame I had to put a negative comment because the rest is very good

Lovely friendly staff and lovely atmosphere karaoke great also

Friendly, busy, clean, slept like a log on a very comfy bed

Have to say the service is excellent and atmosphere was really good everyone really friendly.

Just had the triple Sunday Roast, what can I say, the portions are enormous, a lovely waitress who had a great smile, service was very quick, food was delicious only complaint we had was that because the Roast dinner was generous none of us could face a dessert, have no hesitation recommending this place, we will be back next time we visit whalley.

Great place to have 'pub food' type meal. Fairly priced and wonderful service.

Popped into here after visiting the crafty market and I can say that I doubt we would return. The Sunday lunch was tasteless, the meat looked dry and it was, the potatoes tasted of nothing, and if it wasn’t the gravy we would left it as that made the plate edible

Great atmosphere, good choice of real ales and friendly service.

We arrived (staying 2 nights). Had some lunch on arrival carling line had clearly not been cleaned or used. No room cleaning or house keeping. Had to go and buy toilet roll before returning after 1 night. On our last night the staff were lovely and the food was too. But keep some antihistamines in your bag as all bedding is feathers.

Ordered on app and for some reason drinks don't get sent to the till even though you have paid for them so food came before drinks. Next the mashed buttery potato was likely cement literally...... Wouldn't recommend lets hope the Eaton mess is better ..... So we ordered eaton messwhich states topped with cream. If I wanted ice cream and strawberries I would have asked for just that. Was told it was basically our fault for ordering off the app and not at the bar as they ran out of cream wtffffff........ And was told it's not her problem. No wonder she's cross eyed probably been punched in the past for the way she speaks to customers... Hahaha now been thrown out for complaining... What a bunch of amateurs ...... Shouldn't have insulted us about ordering and then giving me clay for mash and sort you attitudes out. Guess you won't be in a job much longer after this episode. Straight onto head office...... Following on from your reply..... So it was ok for your chef to insult us and say it was OUR FAULT for not ordering at the bar.... And it wasn't her problem ... You failed to mention that.... And yes because we had had the issue with the drinks and the attitude there again was when asked why it doesn't go through was "It just doesn't" we didn't want to make a fuss. As your CCTV will show I left half the food and all the mash. Also what about the Eaton mess.. ??? I've read some of your other reviews about the place going down and best to be avoided. Wish we had read the reviews before we came .... . As for wanting to come back that was never our intention ..... Would rather eat from a 1 star kebab takeaway lol ..

Had a lovely lunch, the staff were all really nice and friendly. Definitely recommend a visit

Food fantastic. Staff absolutely brilliant. So kind,caring and helpful Atmosphere is great.clean and tidy

Popped in by chance, girl on the bar was lovely and friendly, food was really nice and very well priced, glad we went in.

Beer garden is absolutely superb, staff so friendly and a great pint of moretti. Food was good as well. Great boozer overall

Great atmosphere on a Saturday night.

Never been here for food but the drinks are always good and great in the garden when it’s nice weather

Brilliant atmosphere and get customers. Great on a Friday night. Quiz, stand up bingo and play your cards right

Good atmosphere, reasonably priced

Good selection of gins and mixers, friendly staff and great atmosphere

Got a lot of food for the price, me and my woman got a share plate, about 15 quid and we couldn't finish it, tasted good. Great staff, very polite, definitely would recommend. The area around is beautiful, if you enjoy walking, try an app called alltrails, there's a few walks that end in the area. If you like history, there's an abbey down the road from the 12th century.

Excellent pub, great food and beer. Live bands at the weekend.

We visited the swan over the Easter weekend and found the staff lovely. We were here with family and had a few drinks and we all ate. We found the food lovely and the staff were pleasant and friendly. They were very busy when we arrived however they explained to us that tables were reserved but we were able to sit at them until the other people arrived. We had 4 adult meals and 2 children's meals and they were delicious, the children loved the ice cream sundaes and we really enjoyed our food, we had burgers and sausage and mash. we will definitely be visiting again when we are next in the area.

The worst Sunday roast ever, beef was like boil in the bag, I gave it the dog. The mash was difficult to swallow it was so dry/dense , I think it was a few days old. Even the 10 ml of Gravy couldn’t make it bearable, carrots boiled to oblivion as was the 1 strand of broccoli I got. Roasties we’re ok. If you like a Sunday roast availed this place you will be so disappointed. The person I was with got pesto spaghetti with pine nuts, there wasn’t a pine nut in site.

Excellent room we had the Pendle Suite .. spotlessly clean and very comfortable bed .. the breakfast was exceptional everything you can think of for a proper cooked breakfast .. will be going back again this year ..

Called in nice friendly staff. Warm cosy .recomend

Called in for a quick bite at lunchtime. Didn’t want much so we just shared a few starters which were absolutely awful. The terrine was ok but the mushrooms and especially the chicken skewers were poor quality and poorly prepared. We should have sent them back tbh but didn’t want a fuss. The staff are nice which the 2 stars are for but the food was as grim as I’ve ever had!

Nice atmosphere, popular bar good selection of drinks

Very welcoming excellent bar staff! Spotless all throughout! Will return frequently! With pleasure!!!

Lovely place might have dropped them a star, no seats for lunch it's so good only saving grace really good pint. Staff are amazing 👏

Lovely friendly staff... nice atmosphere on a Sunday afternoon. Great with kids too including dogs. Holdens ice cream next door too for a treat for the kids.

Avoid at all costs. Pre covid this was a decent place. Gone downhill faster than a lemming! Filthy place, the owners should be ashamed!

No cask ale on staff did not seem bothered, tried the neck oil and it was awful not in the condition it should be. On the positive side my wife enjoyed her coffee

Nice pub , well kept beers , quite busy .

Visited this pub/hotel last Saturday and was very unimpressed, the owner “Sharon” could not stop swearing, when I approached her to ask if she would not mind keeping the bad language quiet I was amazed with the foul mouthed rant that followed offended wasn’t enough of a discription. Beer was flat, food tasteless, toilets were filthy with clear evidence of cocaine use. Best advice is avoid at all costs.

Great place with a friendly welcome and good food and beer

Great atmosphere. Great landlady.

Having used to work in Whalley I'm pretty familiar with the Swan. We went in Friday lunch time about 1:15. 4 ladies in. What beers have you on please, asked I. Got told the lagers on. We've no beers on cause they only went on last night. We ordered the salmon pasta & f,c & ps! Not sparkling I'm afraid. 4 ladies left. 8-10 thirsty looking lads came in, hung around, left. An older lady came in. A couple came in, waited & left. The place wasn't quite warm enough. The staff seemed well meant. £35 is a lot to pay for something not really enjoyed. The payment for parking arrangements are ambivalent. My wife paid £2 unnecessarily. We were told it was nothing to do with the pub. Bit short sighted? Don't think we'll be rushing back! Shame really.

Great service, very friendly and the food was great.

Good food, good service. Would visit again

Nice food and a fridndly atmosphere 👍

Friendly staff and good atmosphere. Food looked good so will definitely be eating on our next visit.

been here twice now the second time brought the mother in law and she loves quality. That's exactly what we got lovely piping hot meal with great service.

Fantastic hotel rooms gorgeous food fantastic staff so so friendly if i had to complain it would be shower bit hit and miss on hot and cold but thats it .

Good little hotel .we only stayed one night to attend a wedding elsewhere .our room was spacious and clean with a comfy bed and a great breakfast in the morning .The staff in the bar were really pleasant and helpful and a good selection of drinks .Thank you

Absolutely amazing pub in whalley, good food, great beers, brilliant bands on saturday nights and friendly staff ... what more could you want !

We visited the Swan Hotel over the weekend and stayed for the night in one of the hotel rooms, the room was lovely, the bed was comfy and breakfast was amazing. The Swan is right in the middle of whalley so its great for exploring We dined in the restaurant and found the food was brilliant and really good value for money we will certainly be returning for another visit very soon

Staff very friendly food excellent best pub ever

Enjoyed the food, this is a nice traditional pub. Right in the centre of Whalley.

An excellent open mike night, great atmosphere

Staff where very helpful polite room was clean & had tea & coffee in perhaps the brewery could in future have in stalled dubbel glazing to the bedrooms

Absolutely terrible. The table hadn't been cleaned in goodness knows how long so much so my arms were sticking to it. Food arrived and was diabolical. The side salad consisted of lettuce and nothing else. An order of Hunters Chicken described on the menu as having " streaky bacon and peas " came with the fattiest piece of back bacon and no peas just some of the unappetizing lettuce slapped on the side. Avoid at all costs if you want some semblance of value for money !!!!

I only stayed for the one night, as I was just passing through. Ample free parking at the back of the hotel. The staff are very friendly with a welcoming smile. My room was very neat and clean with lovely decor. The breakfast was substantial and again served with a smile.

Quiet drinks had here. Clientele ok but better places for drinks in whalley. Decent selection of drinks to be had.

Sharon & the team are excellent

Very friendly, excellent food, good portions reasonably priced. Very welcoming. Will return

The food wasn't the only good thing the atmosphere decor and cleanliness stands out lovely welcoming staff with a brilliant friendly management team in place lovely beer garden and for such a lovely area the room rate is very competitive definitely worth a visit keep up the excellent work 😁👏

Sharon and the team are amazing. Fantastic evening meal for fathers day. Food and service was top notch. Thank you

We stayed in the Swan for a weekend in June to attend a nearby wedding reception. On arrival we were greeted by friendly staff the room was nice and clean and the breakfast was very tasty, I would recommend a visit.

Lovely meal in the beautiful village of Whalley Lancashire

Friendly staff and clientèle, very enjoyable evening

Myself and my sister and partner with there grand daughter just had Sunday lunch at the swan,absolutely fantastic meal and great service with a smile ,we was recommend to go there and I am glad we did ,will definitely be going again very soon ,thanks for a great lunch ,

Ordered the Gammon steak and Hunters chicken. Wasn’t over busy but several others in dining and others drinking. Very disappointing meal. The gammon arrived without the egg. Had to go back to the bar to ask for that. By the time it arrived I had finished most of my meal. I certainly would not describe it as a gammon steak. I have seen thicker slices of bacon. It was pretty tasteless and the glaze was bland. The onion rings and tomatoes were dry. Seemed to me they had been cooked much earlier and warmed up for these meals. Please see the pictures. Sauces and condiments brought to table but no salt and pepper. Had to ask for salt. This came after we had started our meal. No member of staff at any time came over to ask how the meal was. Based on this visit I cannot recommend this establishment for its food. On the plus side the chips were very good. The lager was a good pint and reasonably priced. £4.00. Also ample parking at the back of the hotel. Pay and display but you get a refund on this if you use the hotel.

Pub was good, room was excellent, staff were superb, quality breakfast

A nice place accommodation was OK but expensive your right in the middle of the village so we had lots of noise outside till the early hours breakfast was good great start to the day

Lovely pub with helpful and friendly staff

Had a late lunch with a friend and wish I had gone to the chippy! Had mussels to start which were lik rubber! Then the fish and chips came and were the worst I have ever had! Chips were soggy and the fish was definitely not fresh and was like an oil spill! No mushy peas but garden which were just warm! I never complain just ate it cause I was so hungry! My friend enjoyed her starter cauliflower in batter but she did not enjoy her little rocks disguised as scampi! I paid as a treat so wasted almost £30! Will not be eating there again!

The hotel room was clean and tidy, with comfy beds, plenty of towels and storage for clothing. Tea and coffee were available in the room and the plus side for me was the herbal teas on offer, also the bottle of water was a nice touch. The full breakfast in the morning was just the right size with everything you could ask for. There is a car park at the back with free parking for customers staying at the hotel. The pub downstairs looked quite busy when we turned up, but we decided not to sample their drinks or food this time. The only downside was the noise from outside. I didn't realise that Whalley is the night club capital of the Ribble Valley! The single glazed window was not enough to keep the noise out from the party goers outside. Maybe staying any night but a Saturday this may be different. I would use the hotel again but maybe ask for a room at the back of the hotel away from the street noise.

Nice lunch. Dog friendly. Has limited gluten free menu. Could do with a few more gluten free options to keep up . Thanks.

After a lovely afternoon in Whalley walking round the Artisan Markets in the Courtyard & having long chats with the friendly locals, we decided to rest our feet & went for a Glass of Gin/Glass of White wine 🍷 😀.

Lovely staff, adequate rooms, breakfast very tasty, unfortunately no check to see if everything was okay and no offer of extra toast or coffee

Sharon, the manager and Janet the chef are doing a great job looking after their customers serving amazing food and drinks in a warm and friendly place to relax and enjoy yourselves. I'm looking forward to returning very soon. Full marks! 👍