The Parlour in City of London, Westminster - Phone Number, Reservations, Reviews

Thought we would treat ourself to a spot of lunch (light bite to eat) whilst shopping in F&M’s. The Parlour was extremely disappointing. The staff seemed totally disinterested. We queued for 20 minutes whilst there were over 10 unused tables whilst the staff just stood at the counter. I would never come again to The Parlour. The food was lovely however but the total lack of customer service left a bitter taste.

Nice treat for the kids. Very indulgent though you would expect nothing less. Expect to queue at busy times. Front of house staff who was managing queue wasn’t vey friendly though was only issue.

I visited today to treat my daughter in law and young grandson. We were seated promptly by the concierge. After more than 15 minutes I asked a waiter if I could place our order. He did not reply but called over another waiter who took it with no grace whatsoever. The ice cream came quickly (delicious) but we waited for our drinks. At no time did the waiter smile or interact with us. He seemed to have disappeared when we wanted to pay the bill - one of his colleagues produced the bill and took payment, again not a word being spoken. Such a shame that the staff spoilt the occasion with their casual rudeness.

We normally pop in here for tea or coffee when visiting fortnum and masons, but today we decided to indulge in their parlour tea, which was excellent. I would in particular recommend the portland crab cake which was delicious and was the highlight.

We popped here for drinks, we were seated straight away and our order taken quickly. Our drinks were very slow to arrive, quite a few people were complaining about the length of time they had waited. We also ordered the gluten free scones, when they arrived I double checked they were gluten free. However, the waitress was very quick to spot (before they even touched the table) they were not gluten free. She did apologise as she had not entered gluten free in the system when ordering. When the gluten free scones arrived, they were really delicious light and fluffy.

Had the worst experience at The Parlour. The website says that they close at 6pm on Sundays and accept guests and orders 1 hour and 45 mins before respectively. When we got there over an hour before, we were told they close at 5pm. When we showed the website and explained all of this to him (as we were travelling from overseas and were told the scones here were delicious) we were treated rudely and arrogantly and still denied service. Not sure why. Other experiences I had at Fortnum and Mason were lovely. One of your staff even went out of their way to inform me that my handbag was open!

We were in the area looking for drinks and snacks on a swelteringly hot day in London and decided to opt for Fortnum's to do it with a bit of style. When we first sat down in The Parlour, we had some initial doubts, since the decor and ambience wasn't really what we'd expect from Fortnum's. I think it's aimed at families. Worry not, however, the food was excellent and the service undoubtedly improved with time. In fact, Boom got better and better as time went by. I had the parlour tea: Portland crab fishcakes and a duo of scones. My wife had grilled vegetable focaccia with burrito and basil pesto. We both had different blends of black tea (with a pot of hot water). As an impromptu visit for drinks and snacks, we were both pleased with our choice. It was also a great opportunity to walk the wonderful F&M floors!

We visited with friends over from Japan and as a treat we came in to F&M to do some shopping and get a bite to eat. The Parlour appealed to the children in our group so we asked for a table and were sat down quickly. We then waited a remarkably long time to be greeted by a server who despite some language barriers between them and our guests were bordering on rude and snappy. If someone doesn’t understand what’s being said, saying it louder and faster isn’t going to help the situation. When I stepped in to restore a bit of dignity for our guests it was clearly a step too far for our server and he quickly hurried away and practically ignored us for the rest of our visit. This was exceptionally disappointing given our surroundings, I wasn’t expecting to have to make excuses for an impolite service. The food was good however the experience was marred by our server.

The store in general is great. This was a bonus. Great little place for a bite and drink.

It is the same as The T Studio. They changed the operator...with the same services and categories

The taste and serve was completely bad. Ordered a cappuccino which just came very poor with plain coffee and lots of milk, looking like from a corner shop. Not the quality expected from Fortnum & Mason at all! Nevertheless, when I asked for a replacement, just been told that it would be the same. Kids were upset as well with the tastes of banana split, mousses and scones.

Enjoyed a nice hot decaf soy latte. Came with a little ice cream too! (But I didn’t eat it since I had an empty stomach).

The service is bad The employees are not friendly and if you call them they do not look at you. I waited for more than ten minutes until I was able to attract their attention.

The place is nice, the tea and scones are delicious, but the service is very, very, very bad, to the point that it is not worth ever returning to it😄

Tasty ice cream, sweet treats and drinks in a less formal atmosphere.

Victoria Cake, a taste of good memories. Vibes like a Diner.

Came in this afternoon and was really disappointed. Waited about twenty minutes ( that’s fine) to be seated at the bar. Another 20 minutes before someone came to take our order. I believe this was the manager, who was running around. They were out of several items. Which, whatever. Sorbet was okay. My dining partner really liked the blueberry. I found that it tasted like preservatives. I would have expected more from F & M. Took another twenty minutes to flag down someone to get us our check so we could leave. Overall, disappointing experience.

Opening times are listed until 8pm, but it was just closing when we got there at 6:30pm. Even when I showed her the above, the lady was really unapologetic about it. Please update your opening times, and at least be humble about your error.

Lemon blueberry cake and Booibos tea.

When I came to England, I wanted to have tea and scones, so I visited The Parlor of Fortnum. The tea and scones were excellent, as expected. The scones were lighter and easier to eat than they looked.

A restaurant that offers breakfast service until 11:45 a.m., after which it turns into brunch. The seating is excellent, the tables are okay, and the chairs are comfortable. The food is excellent. Our order was scrambled eggs, French toast, and a wonderful lemon cake. I will leave you with the pictures. Of course, the restaurant is on the first floor. There is also a restaurant on the ground floor, as well as a restaurant on the third floor, but the best is. This restaurant

Ice creams and sorbets are ok but clearly not worth the queue. The service is very slow and the staff looks completely overwhelmed and underpaid. You will get better ice creams in the street.

I have visited The Parlour many times whilst in London. The staff are always very friendly, the food is very nice and service is excellent. Hers looking forward to another visit soon. Christine Eastbourne.

Rude staff. Waited 15 minutes to be seated. Got seated but asked to move to a different table nearby. It was less central. Got rudely told no. She snapped for no reason. We walked out because we knew there would be zero service offered today. Unacceptable from such a large brand. Also on the way out we saw staff using their bare hands to push scoops of ice cream onto cones and sundaes. Disgusting. Never again!

Lovely staff, service, menu and food. It was my partners 75th Birthday and what better way to celebrate with the Parlour’s knickerbocker glory - wonderful!

Cute pastel coloured ice-cream parlour on the 1st floor of the iconic Fortnum & Mason. Extremely Instagrammable, but unfortunately the food did not live up to my expectations. I ordered a latte, which was nicely presented with a cute little ice-cream cone attached. The coffee was okay, but the restaurant is actually quite cold and within less than ten minutes my coffee was also cold. I had the scrambled eggs on toast for breakfast - which again were just okay, but I’ve had far better (and cheaper) elsewhere. Service though was superb, and staff were very attentive. Overall I felt quite disappointed and don’t feel I could (or would) recommend visiting - not unless you like cold and overpriced food.

The elegant rarebit and scrambled eggs on toast were delicious and the service was provided with a smile. Will visit again.

A really nice hidden gem within the legendary Fortnum & Mason's store, great tea, didn't stay for more so maybe next time

The ice creams and milkshakes we had all tasted very fresh and were very tasty! I had the special, limited edition Easter Sundae which was very tasty and was decorated with 3 mini egg shells. You can taste the quality in the ice cream and would definitely return again in the future if in the area. The negative side to this review is that we experienced a very long wait. We must have been waiting for at least 30 minutes or more with only 4 people in front of us. When we asked the members of staff, they said that they were unable to say how long the wait will last, they have to wait for people already dining to finish so that the tables become clear again. The parlour is decorated nicely, our server was friendly and with nice quality ice cream, I would return in the future. Just brace yourself for a wait!

Wait staff had Chinese accent and Eastern European accent respectively. Ice cream sundae was pre-made days or weeks ago. Skimpy toppings (my wife, who never complains, asked for more). Low budget decor, even at Easter. Many tourists. Have low expectations.

Amazing service, was sat straight away at the bar. Loved sitting here as we could watch how everything was made and really get a good experience. Our orders were taken and I had a milkshake with a raspberry ripple and strawberry combo, and whipped cream. No word of a lie, this was easily the best milkshake over ever had in my life, and I’d go all the way back to F&M just for this! Overall a great experience, and would highly recommend!

Hermosísimo lugar con una atmósfera sensacional y los helados con una presentación fuera de serie y excelente el sabor.

The best way to taste on-site some representative light food and drinks in a refined yet casual environment

I went twice in December, as it was the only one of Fortnum's restaurants we could get in without a reservation. The menu and food quality was excellent. The management of the table clearing and the queues waiting was very poor, and inefficient - they could improve the customer service.

I had some lunch and tea here yesterday and it was really nice :-) the lady serving us was lovely, and the food was expensive but very good!

Best cream tea and the rarebitt. Perfect. Instagram: melly.teapot

Managed to get a table very quickly which was good. The ice cream was very tasty however the apple and mincemeat tart I had was not as tasty. In addition for the size I felt it was overpriced. For the price I paid given the location I felt the service was something to be desired. A disappointing experience.

Solo travel has many advantages and one of them is that quite often you are able to get seated rather quickly (as long as you are happy with a seat at the bar), I only had tea and carrot cake, what a cake it was. It was huge and delicious - one of the best it was. Tea was very tasteful as well.

Went there to get a hot chocolate. Waited until everyone around us had their order (even arriving/ordering after us). Finally received our order and the chocolate was a watery mess. Barely touched it. Staff never even noticed. Atmosphere was alright.

Normally I go to a restaurant in London and am shocked by how expensive it is. This time i was shocked by how good value it was. I assumed that any meal at Fortnum would be hideously dear. This one wasn't. The Welsh rarebit is a nice satisfying plate costing just 10 pounds. Ice creams are really well priced and excellent value. Service smart and excellent. We weren't hurried out of our seats despite visiting on one of the busiest Saturdays of the year. All in all pretty good.

Dropped by to Fortnums for some Christmas shopping… and it was super busy so I decided to take a breather and stop here at The Parlour. The surrounding was nothing special for a nice store and the service was lacking. The scones were teeny tiny for the price, the cherry cola float was blah as they didn’t even have cherry cola so they gave me regular cola… and the hot chocolate was ok but not hot enough. Honestly, you’re better off going to John Lewis or M&S coffee shop…

Food was lovely, I had a scotch egg and my sons had make your own sundaes! But more than this the atmosphere was lovely for the kids, like an upmarket American diner and the staff were wonderful with my sons! We will return!

Our first stop on our 2 day trip to London was at The Parlour in F&M’s for a delicious breakfast of coffee and bacon sandwiches on toasted sourdough - delicious! The bacon had so much flavour, the homemade sauce was fantastic, and we both thoroughly enjoyed our quick “pit stop” at The Parlour before spending time in-store shopping. Highly recommend.

Lovely drink in a lovely setting, with the cherry on top being Gessica! Thank you!

I personally feel that this nod to an American diner or ice cream parlour is a waste. It could feel a lot more special, instead it feels cheap and childish. A bit like a McDonald's. My table smells of faint cleaning products, there is no music playing, the lighting is banal, whereas of course the rest of Fortnum's is amazing. So this doesn't translate Fortnum for the masses, it's just boring. Not at all worth the 20 minute wait (I had agreed to meet someone there and couldn't change location, but would have).

Scones were good, decaffeinated coffee lovely, staff very polite and gave great service

Excellent service at F&M's first floor eaterie "The Parlour". Arriving during a busy lunch service, I was politely welcomed and seated, and the menu presented. The Americano coffee arrived promptly, complete with a complimentary teeny ice cream cone, followed later by the freshly cooked Chicken Schnitzel and accompaniments. Lunch was delicious, and the service exemplary - even my water glass was refilled without having to ask. I would definitely recommend The Parlour.

Fantastic visit for our daughters 3rd birthday. Ice cream sundaes all round, all very tasty. Great service and they added a candle and Happy Birthday chocolate to her dessert, much appreciated. Beautiful setting, what a treat.

The carrot cake was amazing 😻 Finished with a shopping on various products!

We did a cream tea here because we didn't have the time for a full afternoon tea in the tea salon. The decor at The Parlour looks very dated and reminded us a bit of American diners. Service wasn't great either, it took a while for our order to be taken and then another long while before our tea was served and then some more time before our scones were served. The scones were served and the host immediately walked off so fast that we couldn't bring to his attention that he served one of us two clotted creams instead of a cream and a jam. The hostess who was cleaning the table next to ours had to ask a server at a different table to come over to us when we brought it to her attention so that took some time as well. For the premium price you pay for tea and scones at Fortnum & Mason I expected a bit more attentive service. The server who took our order and brought us our bill was very lovely though and gave me a great tea recommendation (ended up buying a tin downstairs).

The Parlour is situated on the 1st floor of F&M, and I managed to stop by recently for some coffee and scones. Whilst the pricing isn’t cheap, I found the pricing of the coffee to be very expensive, and unfortunately not that good. £5.50 for a flat white really is the pushing it, but the least I would expect for that price is amazing coffee, which it was not. The scones were good, and came out warm, which is a bonus. The price of the scones in comparison to the coffee was actually ok. The cafe itself is a little on the cold side, and I’m not sure if that’s to do with the ice cream refrigerator, but I had to keep my coat on whilst I had my coffee.

Food was fine, but the service was appalling. Our experience was ruined by rude staff. We were served by a lady waitress whose name starts with Ay… She was filled with bad attitude, almost to the point of scowling at the diners. When the food came, it was literally shoved onto the table. When we asked for help for a photo to be taken, we almost got an eye roll and the photos taken were not even in focus. It was a “I’ll help you but I’ll speed shoot the button but I’m not looking” attitude. The guy waiter on the other end wearing a suit was so pleasant and we noticed he was at least making effort to help guests take photos on that end. What was the 12.5% service charge for on top of the overpriced food? Surely you can do better F and M

I love Fortnum & Mason but to say I was disappointed in the parlour is an understatement. The Staff weren’t all that welcoming, in fact we waited for around 5 min before somebody came to greet us. There were no pleasantries from the waiter or waitresses. When we decided what to order some items on the menu had run out. The decor and the fixtures and fittings are more fitting to a Barbie house rather than a well established high end Department store. Think F&M have lost their way on this one!!

"The lady that showed us to the table was lovely .The gentleman that served us was excellent ,we we couldn’t ask for anything else. It was superb service. The food was divine. I hope your staff are well paid, because they deserve every penny. I’m so sorry, I forgot both their names, but I would like to say thank you very much ,you made our day very special. Best wishes , Monica, margarita , candelaria & Theresa"

Tenía ganas de volver a probar alguno de sus helados y la verdad que la visita no defraudó. Helados muy bien presentados y de altísima calidad, también va acorde con su precio. Tiene una carta interesante y el local es bonito con tonos pastel. Bastante concurrida. Prefiero el Fortnum antes que Harrods. Personal también muy atento y amable.

Absolutely adore this place. The Parlour is friendly and welcoming to all: whether a celeb (favourite haunt of David Walliams), or dropping in for refreshment as an exhausted tourist in the heart London. Or a regular, like my family and friends. Divine food (not cheap, but worth it) and the best teas (obviously) and hot chocolate in the world (and I'm a hot choc connoisseur. The free mini icecreams with coffee are such a treat. Staff are fun and atmosphere great. Tell them if it's your birthday and the wonderful Boon (if on duty) will come over and sing Happy Birthday. Just awarded (aug 23) an 'expert's choice award'. Full disclosure - my daughter worked here on a gap year, which is how I came to know about the Parlour (despite being a Londoner).

On a trip to London we wanted a special break in the afternoon and booked in advance. We had a table for four and had excellent service by our waiter who kindly offered to take our photo of us and the array of food that we ordered. Ice creams and scones plus drinks were all very nice, a lovely experience, it does get busy so would recommend advance booking so you can walk straight in.

Ice Cream Parlour- Terrible "Terrible service, dirty tables. Head waiter, very unfriendly and overwhelmed. Most of the items on the menu were unavailable. Completely shocking considering this is Fortum and Mason. Very embarrassing for the company, to be honest they should close this place down."

I love the parlour at fortnum’s they sell so many lovely treats !! Such as sundaes , knickerbocker glories , and more , I went to the parlour a few times and I went for my birthday which was in November and I got scones and they were amazing ! They also gave me a fortnum & mason colouring and activity sheet which I still have when I next go to the parlour I’ll get another one so I can frame it ! It’s very beautiful as well !

I love this place but was disappointed. Had my tea much before the savoury and scones. Would have preferred it all being served together

Very nice place to shopping. Lots of amazing sweet.

We enjoyed our ice cream sundaes on a very hot day in London . The Parlour is very casual and a nice experience when you're visiting the store . Staff are lovely and kept very busy . Not cheap but an enjoyable treat .

In het drukke Pinkster weekend was dit een traktatie. Even een thee met het aarbeientaartje. Heerlijk. Zeer vriendelijke bediening.

An ice cream parlour on the 1st floor of Fortnum & Mason! Loved their Tea Time & Hazelnut ice cream - highly recommended! A relaxing place to rest your feet & enjoy a snack / dessert after shopping.

What utterly delightful staff! I came here with my sister, who had travelled from Brighton, for a pre- coronation celebration. We received such a warm welcome when we arrived, we did have to queue for a while but it was well worth it. I was dressed in a "coronation outfit" and we were treated like royalty! It was after four when we arrived and I am sure our waitresses had been working hard all day but they were so lovely and attentive. So a big shout out to Gessica and Ayaka, they could not have been more delightful; so smiley, friendly and kind. They made our day so special. Everything was delicious and the scones, jam and cream were very reasonably priced. I even got a mini ice cream cone in the handle of my cappuccino cup! Just such a joyful experience. Thank you! THANK YOU!

What was meant to be a quick bite to eat ended up taking 2 hours due to extremely slow service although other tables who arrived after us got served before us. Food was nice but not worth the price.

I was gifted a tin of fortnum & mason tea many years ago and was on a mission to finally visit the place when we visited London. Tea was great, scones were small and meh, and the service was awful. When we were in line, i asked the hostess a question about the menu and she answered me like I didn’t understand English. It was very patronizing. Once we sat down a server came around for our orders which we asked for a few more minutes. The next wait was 15 minutes. When we asked for the bill, the server brought it in an envelope and presented the point of sale terminal in front of me. I went ahead and tapped THEN looked at the bill, seeing a 12.5% service charge. I asked what this was for as the restaurants from previous days didn’t have this, and he said “It’s part of the bill” and walked away. I would not have tipped to begin with considering the experience. Saying it’s part of the bill is like forcing the customers hand. Just up your prices if it’s “part of the bill”. Buyer beware!!

All flavors of ice cream we had were great, especially the tiramisu and tropical coconut!

Lovely little restaurant at Fortnum & Masons, very casual, attentive staff. Limited selection of food items for breakfast/brunch but still adequate. not enough vegetarian options though. It was out daughters birthday and they brought out some mini ice creams with a candle in and sang happy birthday which was lovely. A little pricey but still a nice place to visit.

It was lovely tea coffee and Scones the people were helpful and friendly

Come here for the sundae and the famous scones!! Breakfast is alright. Highly recommend for families as well

We really enjoyed our ice cream and the service was impeccable but be warned it is absolutely hideously expensive 😵‍💫😂

スコーンを食べました。 しっとり系です。 2人で食べて£30くらいなので、割とお得。

Wonderful food, service and location.

We went to the fornum and mason to have some world famous afternoon tea, however, we don't have a reservation. We were referred to the parlour on the 1st floor. I told the server this is my first time here and don't know how to order it...she threw the drink menu to me and leave us alone... ?????? Fortunately, we left without ordering and went to the dishoom for a delicious meal and super friendly service and that made my day in London.. two stars for the maybe-good food.

Didn't think cheese on toast and a scotch egg could taste so good. Scones were lovely too. Service was good and staff were very polite and friendly. Definitely will be back

I had a lovely time, thank you all for the wonderful experience.

Such a lovely place for a break! Icecream was lovely and the cake was fresh. Excellect customer service, a must if shopping at fortnum and masons!

I was really disappointed with the prices, quality and service. I ordered Highland scrumble (eggs on toast with salmon) GBP18. 50, very expensive, the eggs were cold when it came to the table, salmon was OK. Hot chocolate was OK, nothing special. My expectations were higher... More disappointed when I saw the other restaurant and food hall on the lower floor with other options and much better price. Sorry I cannot comment the quality of these.

If I could give 6 stars I would. Best staff ever.

We had the homemade scones and guanduja chocolate cake.. both were excellent. Staff was also really friendly and helpful.

It’s a tea store but they only serve two kinds of iced tea. I asked for a brewed tea just over ice, and apparently it was « not possible ». Service is very rude. Nothing about this cafe fits into the Fortnum and Mason brand.

This was the most expensive and at the same time most underwhelming banana split I ever had. The only outstanding was the banana. Icecream melted immediatly and tasted like a cheap soft ice... Cappuccino was good though...

The best hot choco in town that is a fact & even testier when you get to meet Santa and his cute elf! That was a very nice surprise!

Today at 2.40 I was sitting at my table at the parlor at fortnum and mason absentmindedly looking ahead suddenly a waitress came to me shouting why are you looking at me and repeatedly shouting at me . I was stunned to say the least. I called the manager and told him about her but she didn't come to apologize nor was she reprimanded. Very rude waitress.

Just as you think the Parlour can't get any better, they bring out the Fantastically Festive Sundae! The best ice cream EVER!

Lovely service. Delicious sundaes.

Amazing Service and lovley tea and GF scone. Unfortunatley a little crowded and noisy. GF wise, scone & bread were available. A little expensive, but not bad considering central london.

Fortnum and Mason has a history and a reputation which is now exploited for financial gain end of . An endless stream of tourists buy up a load of tat for extortionate prices mostly made far far away from the UK including their confectionary. I am astounded by the prices in the Parlour restaurant and its a very ordinary type cafe - nothing special in decor, plastic type tables etc. An ice cream sundae will set you back £16 and its not very big. A mediocre cup of tea is £6 and a tiny pice of cake is between £7-£11. This is rip off city and it stinks . Im sorry the place is so popular as it deserves to be sidelined and the staff should be paid a LOT for putting up with it. NEVER AGAIN

We had reservations for The Experience high tea at Diamond Jubilee at 330 pm, but had just had lunch at Bancone Covent Garden at 130 pm. So we decided to cancel that but to have a lighter meal at the Parlour. There was a queue, but we managed to snag a table after 15 minutes. A shutout to the elderly female staff who wore a face mask. She was lovely and friendly when taking our order and serving the dishes. Anyway, we had the avocado sourdough with chilli, with duo of scones and a pot of Queen Anne tea. We also had a rose and pistachio cake, which was delish if a little sweet. The disappointment was the iced peach tea - for the price of 4.96 GBP, it was a miserable portion. The food was nice, otherwise.

It was a huge dissapointment! One of the server has acted ver rude, he was obviously having a rush for close the shop immediatly. He didn’t gave us a time to look at the menu for order. We leaved without order anything. The staff should be trained F&M standarts!

We had talked about going to F&M to have a knickerbocker glory (supposedly the home of the glory) for sometime, our son was very excited. Thankfully we booked on the Saturday we went and didn't have to queue. I think it is fair to say that F&M is a luxury brand and therefore I was expecting a 'nice' experience, it would be expensive but we would feel spoilt. The Parlour is not luxurious, it has a cheap feel to it, from paper menus, as many tables as possible packed in, canteen acoustics, cheap glasses.... imagine M&S cafe... arguably the M&S would be better as it would be more than half the price. We waited a long time to be served, we weren't sure if we needed to order at the counter. The staff were clearly working hard and rushed off there feet, they were trying their best (I thought I had is take a couple of tables out, make it a better experience for guests and staff!). However the staff were polite and our waiter took the time to take our photo. We ordered Knickerbocker Glorys and a banana split. The banana split looked and tasted good. The knickerbocker glories were disappointing.... small amount of merginue on the top, 1 singular Raspberry, no pineapple and the ice cream was more like a Sorbet.... nothing like the picture on the website..... think what you could get in the Wimpy in the 90's was better. So the bill.... 3 x knickerbocker glories 1 x banana split 4 x lemonades 1 x bottle water Service charge = £95 This is what I thought it would cost and if the experience had been good it would represent value for money... but sadly I could have done better at home.

We had talked about going to F&M to have a knickerbocker glory (supposedly the home of the glory) for sometime, our son was very excited. Thankfully we booked on the Saturday we went and didn't have to queue. I think it is fair to say that F&M is a luxury brand and therefore I was expecting a 'nice' experience, it would be expensive but we would feel spoilt. The Parlour is not luxurious, it has a cheap feel to it, from paper menus, as many tables as possible packed in, canteen acoustics, cheap glasses.... imagine M&S cafe... arguably the M&S would be better as it would be more than half the price. We waited a long time to be served, we weren't sure if we needed to order at the counter. The staff were clearly working hard and rushed off there feet, they were trying their best (I thought I had is take a couple of tables out, make it a better experience for guests and staff!). However the staff were polite and our waiter took the time to take our photo. We ordered Knickerbocker Glorys and a banana split. The banana split looked and tasted good. The knickerbocker glories were disappointing.... small amount of merginue on the top, 1 singular Raspberry, no pineapple and the ice cream was more like a Sorbet.... nothing like the picture on the website..... think what you could get in the Wimpy in the 90's was better. So the bill.... 3 x knickerbocker glories 1 x banana split 4 x lemonades 1 x bottle water Service charge = £95 This is what I thought it would cost and if the experience had been good it would represent value for money... but sadly I could have done better at home.

Absolutely perfect food, especially the high tea!

Very poor service, took 20 minutes after seating to get a waiters attention to order. Ordered savoury dishes and scones, scones came out first, then savoury.. then finally drinks ! Plates cleared, not attempt to check if we wanted more. Highlight was the manager taking time with us to discuss the issue. This was a treat for visitors to London...severe letdown

When I visit London, a trip to a quintessential British icon is always on the cards. ‘The Parlour’ at Fortnum’s is always a great experience, even if the prices may be a little on the high side. The ‘Parlour Tea’ (Set menu) offers a good selection of items from the main menu, with my choice on this occasion, the Elegant Rarebit and a duo of scones (plus an iced coffee). The food hit the proverbial spot, tasty, fresh and very well presented. I would always recommend a visit here and while your at it, take a look around the lower floors for lots of other food inspiration.

It’s a clear disappointment on the savoury dish side. Pie for 16£ and this dry. It went down with a glass of champagne.

This place is a true, true joy! We need more places like this!

Polite staff, food was good, coffee not so much. Ice cream hit the spot. I'll return to shop, but not to eat.

Place was busy as ever but the service was very poor. Waited over 30 minutes for food to arrive, despite inquiring where are food was. Eventually arrived but a place of this ilk should be better prepared than this!