The Pancake Place in Fife

Not been for ages forgot how good it was,soup was lovely,and the toasties and chips were nice.prices have went up a bit,but thats the same as everywhere.

I highly suggest that anyone thinking of working at this place find somewhere else as my daughter had got a job here without any job experience prior to this and the way she was treated was disgusting. the manageress of if you can even call her that treated my daughter with such little respect considering it was her first job!

The beast service I had ever seen in a restaurant ever I would come back every day if I could but over all I will give this place 5 stars

Really expensive for what it is £16 for a stack of pancakes and juice really overpriced decent Italian near by does a two course lunch for almost the same price Others got burger or macaroni. Macaroni home made but really dry Burger okay nothing special again a bit dry It is an okay place for food but really over priced for what it is £3:45 for a regular juice and the glass was half filled with ice I understand rising costs but these prices are just not fair Place was busy enough but I won’t be back mainly due to expensive price for mediocre food

went today for lunch with family and waitress was sooo unbelievably rude , so unhelpful and even raising her voice to my two year old for drawing on the table by accident with a CRAYON that easily wipes with a wipe , to the point where we actually got up and left without getting any food

It was the early afternoon, 11am or thereabouts. My friends and I decided that we would visit the PANCAKE PLACE in Dunfermline for a late birthday lunch. At about 11:05, we approached the entrance to the Pancake Place, only to be hit with a waft of vinegar and what seemed like wet rag - strange, I know! You'd think they'd at least have an air freshener. Anyways, regardless, we were seated very quickly, by a fine waiter with a feminine voice. Though, to my disgust, when we got to our assigned table, it was STICKY and there was sugar all over the place - enough to put you off a hearty meal! Eventually, we ordered drinks. They are VERY expensive, so please do not come here if you are on a low income. It was £3.50 for a soda and orange juice - RIDICULOUS! My dear friend also ordered a peach iced tea. But, to our horror, it was just LIPTON in a glass at a very high price (£4.50!). It was also very gooey and sweet - avoid! When we finally placed our food order, we were yet again disgusted. The chips were the best thing about the meal, unfortunately. My friend and I ordered the soup which was watery and flavourless; my friend also got a "baguette" with her soup, it was only really one of those ones you flung in the oven that you get from Morrisons - very pricey too. My other friend ordered a toastie, but, to her disgust, it was very thin - no filling whatsoever. It was as if a tiny bit of jam was holding two slices of cheap, ALDI bread together - very unappetising. Finally, my dear vegetarian friend ordered a hotdog. TOO EXPENSIVE! £9.50 - a horrid price. To sum up, our visit here was substandard. If you like cold burgers and chips that are overpriced, then this is the place for you! It should be called the shartcake place!

gid grub. wid go again. pancake wiz so delishus. i luv chaoklit so i got chaoklit pancakes. it hid a flake oan it wi loads eh differnt bits eh chaoklit. Even hid icecream oan it. got a meejum irn bru tae. It wiz smashin.

Awful! Undercooked, cold, soggy and tasteless coffee. Only good thing was the orange juice. Havent been for quite a while, it used to have well served tasty food. Just cant recommend this place - if zero had been available they would have got that score 🙁

Dont even bother!! Dont get three extra rations of bacon! £4.50 for 3 extra bits of bacon !! 12 rashers cost £1.95 in lidl for god sake !! Dont even bother trust me! Used to be good but now its just awful! The waitress also smelt like BO, cigarettes and had really bad breath/teeth. Not good at all and she didnt really care!

First visit in a long time and won’t leave it so long next time. On the first floor of Kingsgate Centre with access from James Street this place has plenty of seating and the tables were cleared quickly once vacated. The menu had a decent selection of light meals/snacks including pancakes of course but we chose to have toasties and coffee. We only waited a few minutes before being served and our toasties arrived in less than ten minutes. Tasty food and good coffee. Just over £20, so not exactly cheap eats but worth the money.

Popped in for an early lunch. Spoon size pancakes huge but very tasty, esp with the warm toffee sauce and white ice cream (really dislike yellow coloured ice cream with a dessert) Real disappointment was the ‘milk shake’ at £4.25, basically frothy milk in a normal sized glass, definitely not value for money. But apart from the milk, everything else was really good. As some other posters have pointed out, we also had a less than enthusiastic waitress but service was quick.

Food was good shame about the poor service, waited about 20 minutes after eating for someone to give us the bill so we could leave, waitress walked past sauntered around the place not looking in our direction.

Visited for a lunch today and the food was very good and the service was much improved since last time. Highly recommended.

Used to really like going here, don't think I'll rush back. It's really going downhill. Waitresses quite rude, also need to check there dish cleaning facilities!!! Had to ask for clean fork and could feel the grime on the crockery. Food was ok, coffee came 1 not what was asked for. Waitresses really need some staff training.

Undercooked food, terrible service. Had to ask for the table to be wiped and i was moved to a clean table but the dirty table still hadn't been cleaned by rhe time i left. The Glass i received my drink in was also dirty.

Not worth it at all. The presentation of the food is shocking for the money you pay for the pancakes. Ordered a flavoured coffee and had no taste to it whatsoever, to the point that it didn’t even come mixed. The waitress was rude and blunt when ordering and taking the payment, while also having no clue what they had on their own menu. Would not recommend, waste of money.

The food was lovely and really hit the spot. The service could have been faster. But the place was very busy so must have been popular. The choice is awesome and you can always find something to eat.

Obviously waited in a queue to get in, which is to be expected. Person in front was waiting on a member of their party but couldn’t enter, waitress says, unless they are all together as (due to covid) they want customers in and out quickly (again a good thing). Which I was then surprised when we ordered starters, ate starters, asked for starter dishes to be removed, ordered more refreshments as tea was cold, waiting on main meal, waiting again.. waitress noticed we haven’t received our main, she says “have they not given you your main yet” we stayed no and waited again, we then asked for it (45 in total). When paying for meal at counter I mentioned that we were in restraint for 2 hours and that we waiting an hour for food, Manager informed me that we were supposed to tell them when we were ready... in a very abrupt manner, I was surprised and asked her to repeat that, which she did with just as much attitude... all it would have took is an apology for the lack of service.. it ruined my experience of the pancake place and we won’t be back... Review of our visit: Decor: 4 stars Waitresses: they were very pleasant, albeit very stressed and running around a chip on the floor like headless chickens, but were pleasant Manager: if that is what she was, on the cash desk, 0 stars... needs to go to CS training Food: 3 stars for everything but the pancakes, that is a 1 star.. had a metallic taste to the cho brownie sauce Covid H&S: apart from being there too long, very well laid out.

Hello , Myself granddaughter and baby went into your Pancake shop for lunch , not a very pleasant welcome by the waitress. She was very abrupt and certainly not friendly . Regarding the food , I had a toastie which was like cardboard , my granddaughter had a wrap she was looking for the chicken in it . Pancakes not to bad .Not a pleasant experience

I remember The Pancake Place from childhood but I haven't been in one for years. Two friends and I were here for lunch. The tea was very refreshing and the shortbread and caramel shortcake were delicious. My friend had pancakes and maple syrup and vanilla ice cream, a lovely treat based round two dinner plate sized pancakes which were literally perfect. Staff were lovely and the restaurant is good value for money. I will definitely be back.

Ordered pancakes each, could have been hotter as I had ice cream with mine and it didn't really melt, daughter had gf pancakes which she said was tasty. Lovely service from the young girl, the actual place looks a little tiered to be honest. Overall a nice visit.

First place I went to eat after lockdown. Felt confident to eat there. Serving staff wearing visors, spacing great or had screens up. Food, while pricey was great. Please put baked potatoes back on the menu!

Popped in for lunch and it brought back the happy time's we had with the children. Soup was great and the pancake with toffee sauce and bananas was delicious. Be back soon.

We haven't been in here for a long time but had lunch here today! The waitress was friendly and my soup was very good. My husband's tuna baguette and fries was good and the plate of food was large for a lunch! Our only complaint was the food scattered under the table...it looked like kids had been having a party and nobody had bothered to clean up afterwards!

Always enjoy coming here. Quality and quantity of food is great for the price. Will continue to visit

I’ve been here many times, and I’ve never had an issue. The last visit was for lunch, I had the Philly cheesesteak panini, which was yummy. My daughter had nachos. We’ve been for breakfast before many times. The food is always consistent, and I’ve never had an issue with the service, unless it was super busy there. The manager always says hello to us when we visit. They do have really good pancake dishes. Great place to eat at.

The Pancake place used to be great for a treat now its just run down and terrible staff and management who are so rude if you even suggest something might be not up to scratch.

I only order the baked Potato or Breakfast which are always great.If you just want sausage, bacon, toast & egg, you'll pay £1 for each item on your plate, which is a bit pricey compared to other Cafe's in Dunfermline.The service can be good or bad depending on the Staff serving.On my last visit, we were seated, order taken, cutlery brought over without a single word from the Waitress which I found a little uncomfortable.As long as you're fine with minimum Staff friendliness, it's an OK place to eat.

Really enjoyed my big bacon bap which was £5 but had 3 big rashers on a huge roll - lovely. Other than that a bit overpriced for everything and cutlery I was given was dirty.

2 adults 2 children1 x baked potato with chilli2 x 2 medium sized pancakes with no topping1 x 2 medium sized pancakes with toffee sauce and ice cream4 x regular soft drinks£31 of which over £10 for the soft drinks. VERY EXPENSIVE in my opinion. Tasty, decent sized portions, good service, nice friendly staff, took a window seat which wasn't the most comfortable. Would I go back? Yes as my life like it but better value for money elsewhere.

Came here all excited with my boyfriend and we were expecting a menu full of different kinds of pancakes. The fact that the café was busy, made us think we were in for a treat. But we couldn't have been more disappointed. We scanned the menu and were disappointed first off that the pancake selection was minimal and all mostly the same, and no savoury pancakes. So we ordered milkshakes (coconut and marshmallow flavours) to start off which were literally the highlight of our meal. I ordered a egg mayo sandwich, my boyfriend ordered a panini. When they eventually arrived my sandwich had suddenly morphed into coronation chicken. Now I wasn't that annoyed because I like coronation chicken, but had I been vegetarian, I'd have been really upset. Not one person came over during our meal to check if everything was okay so I couldn't tell anyone that my sandwich was wrong. We finished and waited but my boyfriend had to ask one of the girls standing at the bar behind us for service. Ordered pancakes and asked for the bill at the same time so we didn't have to wait again. Pancakes came, big enough for 4 people. Despite the size of the pancakes, they were as good as shop bought and the ice cream used was cheap stuff. Went to pay for bill and told girl about sandwich mistake, she just said we should've told someone but I said no one came over. Worse thing was I had to pay the extra £1.50 for the incorrect sandwich! Won't ever come again and certainly won't be recommending to anyone.

My family and I went for lunch today and although what my daughter & granddaughter had was good I wasn’t impressed with mine. I chose a panini and I received a small very well toasted baguette. I queried this with the older lady who seemed to be in charge and I was very rudely told that it was a panini I had ‍♀️A baguette is french and a panini is a sandwich made on Italian bread, Confusing and description on menu very misleading. The lady in question needs to take some tips on customer service from the young girls who were very pleasant that were working with her. I will not be back and mainly down to the staff members attitude.

went here for pancake day portions huge didn’t disappoint would return reasonable priced for what you get

Me and my friend regularly go and the food is always spot on and the staff are always friendly and helpful.

Amazing food plentiful and good prices. Service was great. Good location inside Kingsgate after shopping.

Visited on Saturday with my mum and sister, me and my mum had pancakes and my sister had baked potato with cheese couldn't fault the food or staff as all was excellent

I visited with my family recently. We were told to sit anywhere and a friendly waitress took our orders. On receiving our pancakes we realised that they were stone cold- butter remained solid on the ‘maple & bitter pancakes’ and my pancakes appeared to have been slathered in a cold chocolate custard supposedly meant to be ‘hot choc fudge sauce’.

It was our first visit to the Pancake Place in many years, and we will not be back ever again.

On a shopping trip to Dunfermline we found ourselves in the Kingsgate centre so decided to try the Pancake Place on the upper level. We waited a few minutes to be seated and although a couple of servers, who seemed to be busy albeit, could of acknowledged us but they didn't. Eventually a server came over and instead of taking us to our seats just handed us menus and pointed to the table. A server then came over a few minutes later and took our orders. The place was very busy but our food came out quite quickly. My grandslam all day breakfast was really nice, however one thing I would change would be to put the Pancakes onto a separate plate as I'm not keen on pancakes tasting like mushrooms. My wife had soup and a sandwich deal. The lentil soup tasted like it came out of a tin and the sandwich filling which was meant to be cheese, spring onion and mayonnaise had far too much mayonnaise on the sandwiches which made it a bit claggy. The lattes that we ordered were very nice. The servers were polite and well presented but could of been a bit more acknowledging to customers who were waiting to be seated. The toilets were clean and well kept.

I Was having a mummy daughter day with my 1 year old and decided to come here. My granny used to bring me so have lovely memories of the place.

Tasty enough but the pancakes weren't very fluffy or soft. Orange juice was pretty nasty concentrate with ice cubes in. Service was fine but could be confusing as we received a mixture of table service and bar service. Could be really good with fluffier pancakes and better juice. Maybe we were just unlucky.

Visited here late morning to stop our stomach rumbling! I chose the 7.95 Full English and daughter chose the banoffee (cant spell lol) pancakes. We were served almost immediately and staff very friendly. Food arrived in super quick time and was genuinely superb. Probably not very healthy but who cares tasted awesome!!!

very friendly staff and the pancakes looked really good. They could do with decorating a bit better but this is a very popular place and I would go back. They get very busy so watch when you go

Great staff and good simple food.

My daughter wanted pancakes so against my better judgement I thought I would give this place a go.

The sign says ‘please wait to be seated’ so I did and twice staff walked passed, no acknowledgement of me, no ‘I’ll be with you in a moment ‘ just kept walking....

We called in on a visit too the town and honestly couldnt knock it for any reason and im quite picky.we were shown a nice clean table and orderd our meals.Everyone enjoyed what we got and finished everything on our plates.the young waitress was nice and polite and got everything spot on.The cuppa i had was good and hot in a tea pot so i enjoyed it as did everyone else who had coffee aswell.the breakfast meal i had was done just the way i like it and my wife had some chicken wrap thing and she enjoyed it aswell.so all in all a nice meal for a descent price.thanks

The baked potato is a great lunchtime snack but please bring back the original coronation chicken. The new one is not as tasty. I also think a potato and a half is too much. I struggle. Massive portions.

Ordered the milkshake and chili cheeseburger. Milkshake was just chocolate powder and milk served in a dinky little glass and cost around £3.50. Burger was absolutely vile, meat looked like it had been frozen for 2 years and tasted like it was frozen for about 5! Partner had the scampi and chips and was unable to eat most of it. My partner has also been living in the UK for nearly 24 years and said it was the worst food she's ever had in this country. Biggest waste of £25 I have ever spent.

I went with my son for a treat for him ,the manageress is rude,surly and has a terrible attitude she was so rude my son and i left ,i informed her we were leaving because of her rudeness to which she replied 'fine then', my crime ? i changed table when no one else was waiting ,after i sat down she stormed over and shouted at me that i should .not have moved table as someone was waiting,even tho when i first moved NO ONE was waiting,i should have known when waiting to be seated my son and i witnessed two STAFF members openly arguing in front of everybody ,truly the rudest worst place i have ever had the misfortune to visit ,! Having looked up reviews i was astounded this horrible woman still has a job the amount of other people who have had similar experience's to myself ! Will not be back !

Visited the pancake place for lunch with my daughter and her friend , visited here years ago and wasn't impressed but decided to give it another try . The food was cheap tasting and of poor quality ,the salad was disgusting with the red onion looking like it had been cut with a spoon! , the juice ( which must be on tap) didn't taste like the brands that were offered and the service wasn't great - the young girls seemed uninterested and almost embarrassed to be serving the food.

Mi madre, mi hija y yo metimos en algo para comer. Inmediatamente nos llevaron a una mesa y fue tomado un pedido para las bebidas. Hasta ahora tan bueno. Esperamos 1 / 2 hora después de que antes de que alguien vino a averiguar qué queríamos comer entonces esperamos bastante tiempo para la comida para salir. Entiendo que debe ser un orden sin embargo sólo mi madre. y yo estuvimos comiendo tanto haber elegido pollo y ensalada bacon en £7:50 por plato. El plato consistía principalmente lechuga iceberg, abundante en todo el bowl, alrededor de la protuberancia bordes pepino o tomate a lo largo haciendo lo mismo. El pollo estaba pspread en la cima y ciertamente no tenía sabor fresco, o había sido antes fewfayqs congelados. El tocino era muy salada. No hace falta decir que la izquierda la mayoría de las comidas. Pude hacer un mejor hogar que loo si sldat también modaern buscaría mucho más. Cuando nos quejamos, la camarera nos dijo que hablar con la persona que estaba en la caja. No, así que calma, y su respuesta fue la de tomar una comida de la factura. Sin embargo ambas comidas debería haber sido tomado como ni w pas comido. Las bebidas eran buenas, pero como se mencionó antes un tiempo de bastante llevó Coe. Personal muy amable, aunque el servicio era ŵere muy lento. Yo ow era sábado, sin embargo no estaba tan concurrido como pubs y restaurantes que he trabajado en.

I came here today and in my opinion the place has gone down hill throughout the years

Yo y mi novio nos dijeron que para sentarse en cualquier lugar después de 10 minutos esperando en un cartel que dice 'espere para ofrecerte. Camarera agradable pero nos dio un minuto entero para decidir lo que queríamos. Las mesas estaban sucias con restos de comida en ellas.

A día terminamos aquí con mi hermana y su niño muy joven. El menú de los niños era bueno, recién preparado y un montón de comida. Mi hermana tenía la envoltura que ella también dijo que era bueno. Sin embargo, ambos tenían ensalada que sabían, por ejemplo, la lechuga estaba marrón en partes y el tomate sabía cursi'. Yo tenía un tocino y queso brie baguette que venía con un montón de Brie comprar sólo una pieza de tocino. La cantidad de comida era estupenda, la calidad no era buena. Muy decepcionante, ya que el personal era encantador y el servicio fue muy rápido.

Fui con mi hija y amigo para un desayuno. . . Tenía un desayuno. Que tenía huevos tostadas frijoles bacon que sabía raro. Creo muy grasienta. Era lo que preparaban la comida en que dieron un extraño sabor! ! Suerte llegó con pancakes con sirope de arce que eran preciosas, así se libró de el apetito. . . . . Este lugar solía ser increíble tristemente su fuimos a la colina abajo. . Y necesita un lavado de cara. personal que el mejor lugar para comer. . Lo siento. No volvería a menos que su puesto a punto. Muchas lugares más baratos mejor para comer en el centro de la ciudad de Dunfermline.

I was once again back over in the state of Fife. I was visiting my friend Hans who was originally from Germany who i met on business. Hans works with mentally handicapped people in a local government run facility. Basically moving them from the bed to the little boys room and back again.Hans doesn't know the local area too well and based on a recommendation from a patient of his who was 7 years into mandated section we decided to check out the Pancake Place.Now i know pancakes. we call them griddle dreams where I'm from. So i opted for a Banoffe special. (in hindsight i should of probably got the bacon stack)The cost was about 10 dollars with a coke and to be honest cost price of the whole thing would of been about 50cents. the ice cream that came with it was the cheapest of the cheap. and the portion size wasn't great. I know though I'm a large guy at 25 stone. 5 pancakes twice the size with more toffee might of covered it.I see reviews here about the staff saying they are rude but to be honest the young girl that served me was nice and easy on the eye but i couldn't understand her accent and she couldn't understand mine, Was fine with Hans though.All in all i give this 33% on the freedom scale due to the half decent look of the place however it looses 80% for being over priced rubbish. Resulting in -63% for liberty scores.So if you want a pancake for -63 out of 100 this is the place to not come. Needless to say Hans has been banned from speak to his patents at work.AR

Visited today and had a great experience. Staff were lovely and told us to sit where we wanted. We chose a table by the window and menus were brought over to us. My fiancé had the chocolate indulgence pancakes and our friend the rocky road stacker - both said they were delicious! I had the toffee apple stack and it was amazing! I got 6 little pancakes, a scoop of ice cream, a little tub of hot toffee sauce and a whole tub of stewed apple with cinnamon. I loved the fact you could almost "assemble" it yourself as it was all separate. Can't wait to go back again!

Visited here on the 10th of April for a late-ish lunch. Chose to eat here because i didn't think there were any better options around, realising now I should've gone to spoons. We originally sat down in a booth but there was a fierce draft, or I should say gale coming from the air conditioning so we moved to a different table. The young girl that dealt with us was lovely and friendly but unfortunately the rest of the experience let her down. My boyfriend ordered a "panini" which was actually a baguette - forgivable but still not what he was expecting and I ordered a burger, which was ok but I had to abandon the bottom of the bun as it was extremely soggy. Then here comes the deal breaker, there was tuna all up in my coleslaw! I really really dislike fish so it wasn't great, but considering fish is one of the 14 major allergens, this isn't something to be taken lightly. This place offers gluten free options - taking into account they can't even keep their tuna away from their coleslaw, would you really want to trust them if you were coeliac? When I brought this to the girls attention as she cleared our plates, she said she would go and get her supervisor. Another lady then came across and asked how she could help - so I explained. She then said she would take off the price of the coleslaw, even although this situation had ruined my meal. There was no real apology, and when I went to pay, still not apology. Not impressed in the slightest.

I visited here whilst looking after a friends two young sons on a very busy Saturday afternoon - However we were still greeted and seated quickly and the staff did not rush us/the children in any way! The kids both got a special kids menu which has activities/colouring games on it so that helps to keep the kids occupied until the food arrives! When the food did arrive - it was all fresh and well presented! My only slight gripe is that when I ordered pancakes with the toffee sauce I wish it came in a jug so I could distribute it rather than my pancakes swimming in the sauce (However I knew it would come like this from previous experience but forgot to ask for it in a jug) but other than that I would definately recommend. The food was good, the staff were friendly and attentive and very child friendly! :)

Saturday will always be congested and a bit slow. Having said that not too bad today. Seated quickly and order taken efficiently.Usual choices of savoury and sweet pancakes, sandwiches, soups and paninis.Had iron bru which was fizzy. Panini and fries were nice and side salad fresh.Free wifi.

I went to The Pancake Place with my mum, dad and younger sister. I ordered macaroni cheese however there was to much cheese and the pasta was mushy. My dad said that his coffee was nothing special. My mum's baked potato was undercooked on the outside. Isla, my sister, had a massive pancake with cream and maple syrup. Her pancake had to much cream but when you took it off the pancake was delicious. I was slightly disappointed when I found out that the milkshake came from bottles because I thought the cafe made them. K aged 10

Waited to be seated and young girl came pretty promptly. Ordered soup & sandwich deal and it came fairly quickly. Soup was lovely as it usually is ( lentil), crisps and salad were crisp and fresh. Older waitress came along and lifted my daughter's plate away without even asking if she was finished! (She wasn't! ) . She then asked myself if we wanted our "seconds" put on. I was still eating my salad at this point but just said yes anyway! They were not awfully busy but this particular waitress appeared to be in a bit of a rush! The pancakes served with toffee sauce and "fresh" whipped cream arrived and looked great however my duaghter quickly asked me if I thought the cream tasted alright as she thought it tasted funny! I had to agree with my daughter that there was a strange taste from the cream........it was off! Tried to get the attention of the rude,older waitress who was close by but she stopped and appeared rather reluctant to come over! Told her I didn't want to shout out the problem so she eventually moved a bit closer! She began to explain she was in a hurry to put in an order and I told her about the cream. We were offered a fresh serving of pancakes but I'm afraid the cream once again was off! Tasted very cheesy and sour! Told them again and this time the young waitress came back and explained that the cream was made as a batch so we could only have sauce & ice-cream! Just went with that! Not really what I wanted but no choice! Went to pay the bill explaining our experience and woman on the till made no apology! Then tried to tell me that she had tasted the cream and thought it was ok! I asked her if her taste-buds were alright? She then said that the cream was only "slightly" off as if that was allowed! I told her that it shouldn't be off at all! Honestly what is wrong with these people who seem to think it's alright to serve food that's not fresh or fit for consumption! Don't think I'll be back in a long time!

Service was poor to terrible. Had to seat ourselves. Was asked what do you want. No thank you or how are you today? When cutlery was placed it was clattered down on he table. Plates too were thrust onto the table. Imn9 monyhs pregnant so didn't appreciate this at all as it made me jump. The food was ok butba bit soggy and husband's ws flavourless. Overall a very disappointing experience. Have many fond childhood memories of coming here however the place lacks the cosy personality and welcoming feeling it once had. Now its dark and drab a bit depressing. I wont be returning with our family again.

Visited here today, 13th of January 2017 with three friends + young child (2 year old) upon entering we were rushed into a booth far too small to accommodate us + coats etc, we started to get comfortable - exchange late xmas presents as we don't meet often, the waitress came by five times within the space of two minutes each time speaking to use like we were not welcome "will you order food yet?" is what this waitress kept shouting at us - huffing and puffing as we asked for a few minutes yet to decide from the menu. The menu.. well, full of overpriced food! £8-10 for a simple plain burger and chips or £6 for a plain ham sandwich and the drinks, £2 each for a rather tiny glass loaded with ice and quite frankly the fizzy drinks = no fizz left as a result of too much ice.I opted to order a simple fish and chips meal and was told that I couldn't order it without buying a drink on top and that I could not open the can of cola I'd purchased elsewhere because for all they know it might have alcohol in it - I can see there point with bottles but un-opened cans with receipt time-stamped from 10 minutes prior to entering the pancake place. The deserts sounded nice though there was absolutely no lactose free options and so this wasn't an option for me - friends however did order and were let-down by the quality provided - apparently rather bland and not very much flavor. I've been here before many years ago as a child and it was great, it's now way too over-priced with customer service greatly lacking - rude waitresses, and the manager.. well, definitely rules with an iron fist in there. I have to say I will not be visiting again.

Friendly staff, family friendly, quick service and big portions, reasonably priced and competitively priced with outlets nearby.Two burgers and chips, large coke and tea for £20. Decent burgers as well.

Had lunch and as it was a Wednesday they have a discount if you are a pensioner which my friend and I are.So when we went to pay the manageress was very rude think she was stressed maybe because it was busy,but she should be pleased as there is so much competition.She told us how much we were to pay then I said is that with the pensioners discount she almost bit my head of saying no you did not show me your bus pass which I did not know you had to do and my friend said she was not asked to show it the last time when we were there but it was a younger girl then.Anyway showed her my bus pass then she said I have to see your friends as well, you just have to look at us to know were pensioners.Not a nice attitude at all we had only been a couple of times thought we would try it but will not be back she should not be in the job if she cannot be plesant to the customers

We visited earlier today for some lunch and the it was great! I've been a number of times and it's always the same level of service! We were seated really quickly and the staff were nice and friendly. I had a Cajun chicken panini and my partner had a club sandwich and they both came with the option of chips or curly fries and it was lovely, the portion sizes are big too! Definitely value for money!

History of hit and miss.Recently though been super impressed with their soups. We try and go in most weekends and have soup and a sandwich. Home made and usually lovely.Staff and service good and prices fair. Very well located and handy for car parking, buses or taxi. It's a Dunfermline institution and I'm happy to support it.

Rude greeter/waitress. Chips smothered in a canned tomato sauce. Cheese was rubbery. What happened to fresh salsa, guacamole and queso sauce. Will not be back.

This place has been around for many years and is part of a chain. The pancakes are delicious and with plenty of sweet and savoury toppings. They also do a good selection of other food both hot and cold. Plenty of space and the staff are attentive

Needed Lunch to keep us going while pre Christmas shopping in the Kingsgate, and my daughter suggested we should pop in to the Pancake Place. Personally I'm not keen on pancakes but I went with the flow, as we were only looking for a snack.They were advertising stovies on a specials board outside the front door, which suited me fine, washed down with an Irn Bru. My daughter went with sausage, egg and chips, accompanied by fresh Orange & Lemonade.The stovies arrived in a fairly substantial portion, accompanied by three oatcakes and butter, and though there was absolutely nothing wrong with them, I would describe the dish as "average". I know everyone has their own opinion of how stovies should be cooked, and what ingredients should be included but my only complaint would relate to the fact the potatoes weren't very well mashed and as a consequence, contained a lot of chunks. Once I cleared a space in the serving dish, I mashed the rest of the potatoes with my fork. Apart from that, they were tasty enough and served nice and hot.I don't suppose you can do too much wrong with sausage, egg and chips but my daughter said it was really nice and again, quite a substantial portion.The restaurant appeared clean, and the booth type tables allowed plenty room for eating and setting down our shopping. The staff were friendly enough and made us welcome on arrival and while taking our order, so no complaints there.The cost seemed reasonable for what we had, coming to approximately £16 for the two of us.

Actually wasn't too bad. It can be hit and miss, but brunch today was fine.Prompt service and food didn't take too long. The lentil soup was hot and had flavour, the side salad fresh and the sandwich edible.There are better places in town, but on this occasion I'd say it has improved on my last visit some years ago.

Service was fine, although short of smiles. Café was clean and comfortable, but noisy. Fish (unknown variety) was overcooked and tasteless. Chips were good. Apple pie was very good.

Went into The Pancake Place and felt I was rushed to make an order, she didn't leave enough time for me to read the menu so I ordered the cheese panini which came burnt and wasn't a panini. It was a burnt baguette with lots of melted cheese on top and under cooked chips on the side. Staff members had their child running around the restaurant during opening hours who was also going into the back and near the table I was sitting at. I felt I was being rushed to leave as it was nearing closing time.

Didn't enjoy the food, really poor compared to previous pancake experience in kirkcaldy. Needs renovated and more choices of food on the menu

Every time we visit we go here and this time didn't dissapoint! Macaroni cheese delicious, Toastie lovely and cheesy and the pancakes just lush! The service was quick, lovely smiley staff and friendly. We'll be back again next visit :)

The tables look and feel sticky. We had the breakfast. It was a bit too greasy for me. Back in the day this place was amazing. It's gone downhill.

I have eaten at the Pancake Place on many occasions!!It is a really nice venue and the staff are very friendly and helpful!!The food is cooked fresh while you wait and the portions are a decent size!!I would say that the price of food is around the average price you get in most restaurants!!I would say that the meals are better value than that their sanwiches !!They have quite a few seating vbvbooths and also tables with chairs so it can accommodate a large volume of customers at any given time!!It is located on the top floor of the Kingsgate centre at the entrance leading out onto JamnJamnes Street which is ,where the town buses leave from so very handy for those wanting to use the buses!!

Went ️hear for Lunch few weeks ago .I orderd a Cheese & onion .Toastie came with side salad & crisps.I had tea as well but had to ask for a clean cup,.I was starting to eat my Toastie then I discoverd there was a bit Tuna in my salad the cucumber now as dry the crisps were soggy.So I asked the girl to take it away I said hope no one else has had this salad & it's been Recycled she took it away came back said no we don't do that woukd you like. Other toastie I said no just a clean plate.She told us they woukd take it off the bill .This place has went down hill since my last visit .Woukd not return to this place .Used to love going in ️hear many years ago .

We had enjoyed the sister restaurant in Dundee so we tried here and had much the same experience!The pancakes were large portions and tasty but unlike the sweet pannenkoeken we had had on our Dutch holiday.The cappuccinos were delicious.The staff were friendly and served us promptly.The restaurant was clean.

I went with my friends from ages 8-16 and the staff were so unpolite and were so unwelcoming. They were quite angry and the waitress was wearing a hoodie and slammed the cutlery down and forgot to give me a fork. The cola was half filled and I asked for a fork but they gave me another spoon then after refused to give me a fork. They gave me he wrong reciept and that is the last time I'm ever going.

Me and my partner went here for breakfast. The staff were very rude from the minute we stepped in the door. They told us to sit somewhere after waiting at the sign 'wait to be seated'. All the tables were dirty so we sat down at a table full of dishes, after about 10 minutes a very unhappy waitress came over told my partner to move his menu and started cleaning the table, huffing and sighing. Around 10 minutes later another unhappy waitress took our order, my partner asked for poached eggs and was told only fried, I asked if we could have brown toast to which she replied well it comes with white unless someone asks for brown, is that not what I was asking?? We asked for beans as the breakfast does not come with them. We received our meal around half an hour later with no beans, by this time we didn't even bother telling them we had waited so long and the staff were so rude and unhappy we didn't even want to speak to them. We waited around 15 mins after finishing, no one bothered to remove our plates or ask if we wanted anything else so we went to the till and paid. Very disappointed.

Used to visit regularly when the kids were small, returned recently twice in one week (separately with each daughter) and had pretty much the same experience. Pancakes still in my opinion fantastic Banana & Toffee Sauce :) BUT Service shocking rude lazy staff, the floor was filthy covered in bits of food and papers, lots of tables not cleared although place was almost empty, the teapot was unclean, milk had floater in it, Coffee and Tea left untouched and waitress did not even comment. Returned thinking just an off day (although 1st not as bad as return visit) as my memories of this place were good Really Sorry to say will not be revisiting regardless of how much I loved their toffee sauce!

My boyfriend and I visited here at the weekend for a "quick" bite to eat. It was positive to start with - we were showed promptly to our seat by a nice, smiley waitress and our orders were taken quickly. The drinks and first course were also served promptly. Unfortunately our paninis were more like toasted hot dog buns, albeit with a lot of filling and curly fries/salad. Not bad food, just average.However, we then sat with our dirty plates for a good twenty minutes. It wasn't that busy but what annoyed us the most was that about three waitresses/waiters stood at the till area (right beside our table) either chatting about their weekend plans or rearranging hundreds of plastic sachets of sauces into little buckets - without glancing our way, despite us rearranging and stacking up our plates as a hint, and then pushing them to the end of our table! Finally our original waitress collected our plates but we then had to wait another ten minutes before we were asked "Do you want your bill?" ......um no, we were after a pancake to finish though! In total we were there about an hour and a half....All in all the food wasn't bad but there were so many young waiters and waitresses milling about doing nothing which irritated me.Patience required!

I LOVE pancakes and the Pancake Place used to be one of my favourite restaurants but we had a really disappointing experience. The service was extremely slow, the food was ok but on the pricey side for its quality. It sounds like a stupid bugbear but I wish they'd invest in some decent cutlery - our knives were so blunt we couldn't cut our food! Such a shame this falls so very short of being a good restaurant.

As someone who works in a coffee shop I noticed that they don't clean their coffee pipe on their coffee machine. It had milk covering it, milk which looked that it had been there a while. My boyfriend also had said he had been there in December and he had noticed the same thing. So glad I decided not to have a coffee, disgusting!

Been here a few times and on all the times found it not to be value for money the breakfasts are not the best would not go back

The glasses were unclean, the pancakes were dry and stodgy. My wife had a haggis panini, it was a dollop of haggis in a hot dog bun with supermarket cheese grated over it - that cost £7.25! We waited 25 minutes for that and the waitress said that it was because she burnt the first one, brilliant.

Was a bit dubious about visiting as I've seen many negative reviews. But decided to try for myself, I'm glad I did We were seated and served very quickly. The kids meals are very reasonably priced 4.99 for a main drink and ice cream. They are brilliant portion sizes not too big definitely not too small either. The same to be said for adult mainsGood was hot and tasty and arrived in a reasonable amount of time. I had ordered 4 kids meals and 1 adult meal.Staff were friendly and helpful and even gave my children a balloon and a little egg with some choccy and a balloon to take homeThe restaurant was clean with A welcoming atmosphere. So I can safely say my kids and me will definitely return at some point in the near future

The place was busy but the food was rubbish we asked for a tostie which was anything but it was thin with string cheese and chunks of onion and lots of salad which we never wanted. On ordering the pancake due to allergies I said what I did not want but got anyway delaying again to wait on next one being made very little topping over cooked and we will never return. Bits of food on floor making it not clean. Toilet had so much stuff stored in it was a fire hazard. This was a treat for mum who is 89 spoils our day.If I knew how to get a refund I would. Never again.

Visited here on a Saturday morning with my 2 teenage kids for brunch. A lovely warm welcome, we were given menus & allowed to choose a table so we opted to sit by the window.The menu has something for everyone even if pancakes are not your thing! We opted for Blueberry Stack (£6.95), Bacon Stack (£6.95) & Scottish Brunch (£7.50) where I had the choice of pancakes or potato scones. Drinks arrived quickly, the Cappuccino was piping hot! The food portions are on the large side so make sure you are hungry! The Blueberry Stack comprises 6 pancakes with a side of cream & a generous jug filled with maple syrup! Absolute heaven. The Bacon Stack has 3 large oval shape pancakes interspersed with bacon & a generous jug with maple syrup. Delicious! Finally the Scottish Brunch has everything you'd expect for a cooked breakfast. Very tasty! Not quite clean plates due to quantity of food but with a total bill of £24.15 incl drinks & friendly effecient service, we'll definitely be back!

We visited the pancake place today fantastic service and food especially the chocolate pancakes with choc buttons and sauce staff very friendly and restaurant spotless. Especially liked the fact that our food was not passed over the top of our baby girl as this is common in other restaurants. Can't fault it BRILLIANT!!!

It's been a long time since we've been at a Pancake Place so we treated ourselves to lunch last Saturday. We dutifully waited at the "please wait to be seated " sign, only to be handed menus and told "just sit where you like"! There were some odd combinations but we eventually ordered. When the food came it looked as if someone had thrown pancakes onto a plate, slapped the fillings on and chucked some salad at the side. No flavour and stodgy pancakes....ugh! Then when it was time to pay the girl at the till was too busy speaking to someone outside to notice the queue. Doubt whether we'll be back again

The Dunfermline restaurant is absolutely shocking! Firstly we had to have someone clean the table for us, when we ordered the cutlery that was brought out was dirty and glasses were also unclean. Off to a bad start.. After eating out meal we decided to order pancakes with chocolate sauce. They were on the menu at £3.95, my friend asked if they came with chocolate buttons (like the Kirkcaldy branch), she said yes. The pancakes came out and they were dreadful! Dry, bland and not in the slightest bit sweet. We complained at this after having only a few bites. The waitress told that was okay and they would be removed from the bill. Great...But, then the manager approached us, she did not once apologise for us not enjoying it but rather told us how this was their "best" pancake and everyone loves it. Fantastic customer service. She then grudgingly said she would take just one pancake off the bill...After paying for the meal, which was in no way worth it (the food is definitely not that good and the place/staff were not nice) we looked at the receipt...We had been charged £3.95 for the pancake which was correct, but then had been charged £0.65 for the chocolate sauce and £2.50!!!!! for a few chocolate buttons!! I asked why we were being charged for this, the manager told us that the waitress told us these would all have separate charges and had apparently said how much it would all be. She definitely didn't...It's fair to say I left the store more than angry with how we were made to feel. The service was shocking and the place itself was not clean!! In short, do NOT give your custom to this awful place unless you want to have a terrible time, be spoken to like a child and pay over the odds for quite frankly, awful food. Hope this helps people choose another place to eat :)

This is a favourite eating place for my fiance and I! The pancakes are, as you can see from the title HUGE! Very hard to finish what's on your plate but they are delicious!

The pancakes here are nice but the portions seem to be a bit large. My partner and I both struggled to finish ours and had to leave some. The pancakes are expensive so it is nice for a treat but not for a regular visit.

Visited with my daughter for brunch today, 20th February 2016. Ordered bacon stacked pancakes and pancakes with chicken and ham...inedible! Avoid at all costs :(

Nice little place for food, quite enjoyed the experience however after being greeted by the waitress were taken past MANY empty tables and to the table next to the other entrance. Was cold every time someone came in. (Our small buggy was blocking the way apparently) it wasn't. But I'm sure they have rules to follow. The food was lovely. However the bill wasn't. Will still be back. But not often.

The food could be a lot better. It just seems a bit thrown together and a lot of the food is reheated from frozen. The only two times I've ever ordered pancakes, they'd been too burnt to enjoy. Other than that, I got to the Pancake Place regularly when I'm shopping with a friend or the family. It's a good place to sit, have something to eat and catch up. The atmopshere is really good.