Biscuit Cafe in Fife

Avoid until the manager/owner recognises that her behaviour is incompatible with hospitality, although I suspect she's not the type of person to take feedback. I wish I'd read the reviews before I spent my money there. I didn't enjoy seeing an elderly fellow customer shouted at about a coffee, or other customers being told off about where they sat, and I didn't enjoy seeing a staff member being told off either. I also didn't enjoy hearing plates crashing about, if you have an open kitchen you might be aware of this. The food was nice enough but overpriced and the menu is very limited. I'm afraid there are no reasons to visit the cafe that are greater than the reasons not to visit. I'll be back to Culross but not to Biscuit.

I don't normally write negative reviews but have decided to make an exception. My friend and I called in today for coffee and a cake. We sat in the courtyard as we had a dog with us and I went inside. I joined the queue at the till, picked up an Irn Bru from the fridge and when I got to the front of the queue and said I've got this - showed her the bottle - and asked for a coffee the (very rude) lady behind the counter yelled at me telling me it was table service and that someone would come and see me outside. I asked if it was ok to take the Irn Bru out as I'd already picked it up, and if looks could kill I'd be dead, and she just tutted and I left the counter. I was actually quite embarrassed as the cafe was busy. As I went outside a table of people near the door told me that was me getting my head in my hands and we had a laugh, but in reality I wish I'd left the drink behind and left the cafe completely. A lovely waitress did come and take our order, and the coffee was fine and the cake was delicious, so 10/10 to the baker but we won't be back unfortunately. Coming on here to write the review, I wasn't as surprised as I might have been to find other people's comments on the lady. I think she's possibly in the wrong job.

This is a quant stop however the owner is short and rude. We were there with Rabbie's Tour. You would think the owner would welcome a group for coffee and snacks. Instead she was short dismissive and rude to my husband, me as well as other people on our tour. The cherry cake was very good but the scone was dry. I would discourage Rabbie's Tours from continuing to brining customers to a location that treats their customers that way.

My husband and I have eaten in this cafe many times over the the last few years. The food is varied and we have never been disappointed. The staff are usually very pleasant, polite and attentive. 4 weeks ago we went for usual lunch and sat down at a table. The cafe was relatively quiet. After we sat down and were given the menu, we were asked to move to a smaller table. The table was one for 4, where we have sat many times. We asked why as there were plenty of other empty tables. The waiting staff told me the manager told her to tell us to move. We were a bit put out by this as we were not depriving anyone of a table. My husband challenged the manager and said we may not come back. He was told it didn't matter if we didn't return, she had plenty of other customers. Her manner was arrogant and rude. We were so taken aback by this. We will never go back to this cafe again or recommend it. When I actually looked at reviews for this cafe, I found other reviews mirrored what happened to us. This is not acceptable behaviour.

Limited menu, over priced, soup wasn’t particularly warm, very poor toilet facilities & access to it when it’s busy atrocious. This was my second visit in recent weeks and both experiences similar. Staff are pleasant but service is a bit hit n miss depending on how busy it is. Gift shop is well overpriced and simply cashing in off the Outlander tourists as is the cafe & there’s little competition. I’ll stick to the Red Lion in future.

This is a business that has lost touch with its customers. It says "cyclists welcome" but I'm afraid that are not. You are forced to leave your expensive bike round the front of the cafe when there is ample space to store a few bikes (when it is quiet) at the back, in the garden. I can understand this being an issue when a large group want to store bikes round the back but there were just two of us and it was a quiet time of day. No flexibility or pragmatism on show today. This is one of our favourite bike routes and we always made point of stopping at Biscuit for lunch. We have stopped there at least 6 times this year parking bikes at the back out of the way in the garden without problem. Constructive suggestion: buy a couple bike locks to offer customers so they can park their pride and joy at the front without fear of it being nabbed. Then you would be showing that cyclists really are welcome.

We popped through to Culross on a wet and windy day looking for a spot of lunch. This café has a very simple menu, but didn't disappoint. A little pricier than our local offerings, but it's to be expected when it's a tourist hotspot.

Go somewhere else.. Food was over-priced, and not even good. £10 for a chicken ceasar sandwich, which was sparse on both the chicken and salad. It came with the tiniest pot of coleslaw ever. On the plus side, nice outdoor area for those sunny days!

My wife and I stopped off for coffee and cake during our first visit to the town, and had a super experience. We sat indoors with a view out to the garden at the rear. Staff were friendly and helpful, despite being hard pressed at lunchtime on a beautiful day. We were tempted by the soup and sandwiches we saw being served to other dogs nets, but ordered two slices of lemon cake and coffees. The cake was moist and delicious. We will return!

We hadn’t tried this cafe before and we won’t be going back. Very rude woman, probably the manager, was not happy at all when i said the latte i had was very weak and could hardly taste any coffee. She barked at me “everyone likes my coffee, even the Italians” 🤣 “You should have asked for a flat white instead”🤣 Very rude, unfriendly and not happy to get feedback, which could improve her her business.

Avoid this place like the plague!! Overpriced small portions and over-charged by £10..when pointed out to older lady manager she was very rude and very reluctant to pay money back..the younger staff are pleasant but this woman should definitely not be dealing with customers..we certainly would never go back there..!!

Fabulous lunch in a lovely friendly warm cafe. The lady who owns the cafe could not have been more helpful and friendly. The stovies were amazing!! Thoroughly recommend! The wee shop below is wonderful too :)

Absolute shocking food. undercooked pasta for the tasteless macaroni cheese and the portion size for adults are terrible at £8.95 a portion ( wouldn't fill a 3 year old) wife says the bread on her sandwich was stale and again not worth £8.95. Place was full of entitled mothers who can't control there screaming brats so made the whole affair most unenjoyable. Then to get overcharged by £8.95 was just downright disgraceful. Tables are dirty and floor needs a good wash. Will never return to be ripped off.

A great place for coffee and cake or a light lunch - or both! Big enough to have a good chance of getting seated but small enough to feel cosy. Staff are lovely and friendly also.

Зашли выпить кофе. Сели за столик на улице. Не удержались от десертов. Все простое, вкусное. Могут сделать кофе навынос.

We dropped into the Biscuit Cafe on a recent visit to Culross. We enjoyed our coffee and cake and the young people who served us were efficient and welcoming. The Biscuit was very busy which is always a good sign. Perfect preparation before a visit to the historical sights of Culross.

I am a big TA geek. Almost always research TA before going anywhere. However stumbled across this place and entered with no TA prior knowledge. Sat down with family of 5 and read with horror all the negative comments about service to such an extent I got up to leave when my wife said it was a bit rude. So unhappily I agreed to stay to save face. So how was our experience? Meet by a lovely young lady who escorted us to a table for 5. So far so good. I can honestly say the service WE received was excellent. The food was 1st class. Whilst there it rained outside so all the outside tables moved indoors. This appeared to be dealt with seamlessly. So this place gets a big thumbs up for me. And unlike many I thoroughly recommend eating here.

Horrible experience. Only stopped in for a cup of takeaway tea and to use the ladies. I was asked aggressively ( reading other reviews, seems to be the Manager) if I had wet hands?! I thought I’d give the benefit of the doubt that she was concerned over paper towels running out and being a bit clumsy asking. No- she was being flat out rude. When I responded that I didn’t see any paper towels in the bathroom she continued with the passive aggression and informed me they were right in front of me above the sink. Took my tea and left sharpish. I’m local and enjoy walking the coastal path. Won’t return here. Shame as it looked like a nice place for cakes and home cooked food.

I think it might be a good assumption the favourable reviews here are by friends/family of the staff. Apart from one young girl (who was working her socks off) the staff were rude, arrigant and downright ignorant. There is simply no excuse for people within hospitality to display such bad attitudes to paying, polite customers. One customer “can we sit outside?” Reply “no, we’re short staffed”. “How about you serve us inside and we take it out, and then bring the plates back as we leave?” “NO! YOU’RE NOT SITTING OUTSIDE!”. Inside the cafe, four table had “reserved” signs on them. They were definitely not reserved. I telephoned from outside and asked to make a reservation “we don’t take reservations, just walk up” There were around 11 free tables (plus four “reserved”). If four staff can’t manage that, they are in entirely the wrong line of work. Awful attitudes from the ageing blonde woman, matched only by the rudeness of the young man. Take a picnic, or go to the nearby pub.

My wife went to get two takeaway coffee’s and a piece of cake at 2pm. Waitress was friendly and took order but the guy behind the counter was rude and exclaimed !” we are not making any more takeaways!”. He told the guy in front of my wife “he was okay and get his takeaway”. All the waitress could do was show open hands as if it was outwith her control. I will never ever visit this cafe again, shocking way to treat customers! If I had anything to do with the licensing of this premises, it would be revoked!

Lovely friendly atmosphere , food all looks good with plenty choices . is there a reason there are no vegan / gluten green options on the menu ?

Stopped by for a pot of tea and dessert and had the best time (& service!!). Ordered a cookie and was quickly called out as Americans!! 😂😂😂 we’ve been schooled so yes, my friend ordered a biscuit and I ordered a Mars caramel fudge square. Yum yum. Best afternoon tea so far!!! And such a fun and adorable cafe…thank you for the laughs and education!!!

Well, what can we say very accommodating. 16 of us turned up after cycling from Alloa . We had our awayday cycle today (Callander Meander Group) .Our server who called himself Alex. I'm not sure about that, lol. Was so good that he had us all in stitches . Regarding the food, the Bacon Butty was outstanding coffee excellent will definitely visit again .

Horrible service. Who we suspected was the owner came across as extremely rude and dismissive when asked a simple question about menu items. After that we decided on the spot to leave.

Walked in and sat at table outside. Pleasant surroundings and it was easy to chat. What we liked Service was friendly, quick and efficient. Tea, coffee and cakes were tasty. What could have been better The toilet facilities

Young lady who served us was polite however the “manager” was rude and aggressive when asked how long the bacon butty would be and when she “told” my husband to move his chair in so she could pass! Won’t be retuning!

The place was busy with all seats outside full with the exception of one table that seats 4. We waited in a queue inside only to discover its table service. No issue with that, asked if someone could take our order as two staff just wandering about picking up the odd plate. Some one came out to take our order, no issue there. The owner then came out and ,cleared a table with one seat, and barked that we need to sit at another table as he needs the table for 4. No issue, please clean the other tables that had now vacated but were full of dirty dishes. The one table that was cleared had one seat. Decided that we didn’t want to give them our business so we cancelled our order, Julie (owner) advised we could put a seat at the table if that was so important to us (2 people can’t sit one seat).. overall the staff were disorganised, rushed and discourteous especially the owner. Gracious goes a long way. Went to another cafe and had excellent service. Culross, this place is not doing your visitors it’s any favours. Avoid it all cost.

Have visited here before ,and my order was taken at the counter.This time was asked to sit and someone would come and take my order .Decided to sit outside the table I sat at had dried in bird poo.Decided not wait and went along to...

My wife and I stopped off here for lunch on a very wet Wednesday in June, and initially we were unable to get a table as everyone had the same idea to get away from the rain. We wandered around the village some more and...

On Monday - Wednesday it’s the only cafe in Culross that’s open, which is a shame because it’s awful. The tea was ok; but we had wanted scones which were all sold out despite it being only early afternoon. The cake was dry. The worst...

Nice little cafe, lovely garden but not overly friendly. Younger staff were nice and to be fair it was busy but older staff member definitely wasn’t patient or warm with the kids.

my wife and I had really nice brown toast and coffee with very good service the cafe was very comfortable and plenty of space.

Had a great lunch here. Staff were friendly and accommodating with our dog. The food was great and reasonably priced. Will definitely be back.

Stopped off for a drink. Short order (Americano with cold milk on the side and a bottle of Irn Bru).....IrnBru glass dirty, milk jug cracked inside and out, Americano below average and definitely not worth the interminable wait...Below average staff, better suited for behind the...

Staff were rude to me and my partner . Very unprofessional and unorganised concidering there were 7 staff in such a small place . Didn’t get a smile off anyone very unwelcoming. No soup no bacon onky couple sandwich options . Began waffles had dipping...

Visited as it was dog friendly but evidently it was not. When our food was served the lady serving us complained about there being dog hair (of which there was very little, and out of our control) on the table and made a snide comment...

Our waiter was as nice and freindly as could be and really made the experience better. Aaron was curtsies and made great reccomendations.

Soup and coffee, very good and prompt service. It was busy, dog friendly. Disabled access could be problematic, stairs at front with short steep path to rear level entrance.

Had coffee and cakes .cakes very fresh coffee amazing .owner very friendly .made time to speak to the kids .Will definitely back soon

After a stroll along the cycle path with my husband, we popped into the biscuit cafe for lunch. The service was good, the staff were very attentive and catered to my gluten free needs. Best cup of coffee we have both had in a while...

Went to the Biscuit for a coffee and cake. The tiffin was wonderful and the refreshments were brought out promptly. The young man who served us was very pleasant and all of the staff were happy to help. I shall definitely return and would recommend...

On the plus side a nice cafe very clean and airy. The waitress who served us was very pleasant. However we ordered stovies and it was like eating a bowl of salt - avoid the stovies! The waitress who was serving us went on a...

Are you having a laugh. The prices, come on.... the icing on the cake was being asked to move to a different table because we were on a table for 4 and there was 2 of us. The place was empty. Got up and left....

Visited this cafe after a walk with a friend. The women who seem to be in charge was not helpful at all. When I asked her about an item on the menu she got aggressive and rude. This I wasn’t going to put up with....

I wasn't going to leave a review, but I've been going to this cafe for years and have always loved it. Until the current manager was employed her, the place was a total gem. It really does depend on which day you dare to enter...

We were only there for scones and coffee / tea, but the scones were good and the service prompt and friendly.

We stopped here for tea & cake after a lovely afternoon looking around this beautiful village. Very little left to choose from as it had been a very busy day & it was after 2pm. We ordered a pot of tea from an older lady,...

Nice little cafe with more seating through the back and outside. Friendly staff. Just a shame they had only one vegan option, Waldorf salad wrap, (which was tasty though I did wonder if the dressing was fully vegan). However, they did have great options for...

10 out of 10 for rudeness from the old lady taking payment. She was openly complaining to other staff too and was so nasty to my elderly mum who only wanted to pay the bill. Forgive us for patronising your rip off establishment located in...

Quite shocked to find I had been charged for cream scones when in fact we only had jam. We were not the only customers who seemed to think their bill was more than they had expected. Nice but over priced for what we had. Almost...

Visited with my partner last month and had my previous rant review removed by the owner. All i will say is the owner lectured me and made myself and partner feel extremely unwelcome and embarrassed All because we asked for a cheese and ham sandwich........

Came here for lunch We were warmly welcomed especially our old dog The food was excellent especially the soup and the tuna sandwich Very friendly place would thoroughly recommend it

Iniziare un tour della Scozia da Culross è fondamentale. Ma lo è anche una tappa culinaria veloce al Biscuit Cafè....

Not much to choose from on the menu so I opted for a simple cheese sandwich and got given this. Apart from it being a choking hazard it was £7.50 and the loneliest sandwich I’ve ever seen.

The place was short staffed and was only serving soup and cake as well as drinks. We got soup which came with some hair in it and a couple of tiny chunks of bread. The soup was salty and lacked flavour. The teas we ordered...

Horrible experience at this venue, after visiting and spending time around Culross, we were hungry and in need of a good meal. I visited as a disabled person with 2 members of my family. Waiter was lovely, I asked if we could sit in a...

Such a cute looking place from the outside, which is a shame as it cost us almost £20 for a scone, sandwich, juice, tea and a coffee. Food wasn’t great, bright orange cheese sandwich and small dry scone with tiny scrap of butter and jam....

I was having a lovely day out with my mother and my youngest daughter in Culross, where we thought it would be nice to go to a little cafe we chose the Biscuit cafe, HUGE MISTAKE, after having a few beverages and cakes i could...

UTTERLY TERRIBLE FOOD!!! Please avoid at all costs!My daughter and I visited this place on Wednesday 21st July. We had visited the lovely Culross Palace and then decided to have lunch here. BIG MISTAKE, HUGE!!! My daughter ordered a bacon butty and after waiting a...

I was working locally and just needed a quick takeaway snack for lunch. I had such a warm welcome and as the place had a great feel, I decided to get a table outside which was lovely. A little oasis, which I wasn’t expecting! The...

This used to be one of our favourite cafes - anywhere. It has a lovely outside seating area which we really enjoy. This year we have been a couple of times and we have been so disappointed. I'm being generous giving it 3 stars, probably...

Went in for coffee yesterday. Was greeted at door by a young server who mumbled something to me. I said “pardon?”. She repeated her mumble and I had to say pardon again. This time she spoke clearer saying “it’s table service”. She turned round to...

My wife and I went here today as we couldn’t get into the other 2 cafes in Culross ( one closed for refurbishment and the other full) We had a tea, a flat white coffee and two very small scones with jam and butter. The...

Visiting Culross with friends from USA today we ventured into the Biscuit Cafe at 4.20pm for coffees, teas and scones. All went well until we were about to leave at 5pm when the waiter said that we had to leave the cafe as it was...

I've read some bad reviews here but that was not our experience. We stopped off for lunch while visiting Culross. There aren't many choices so we chose the Biscuit. We were seated quickly and it was quite busy. The servers were efficient and we didn't...

It was busy here the day we visited, the outside but at the back was closed as they were short staffed. On our first visit we had coffee and cakes, good coffee and the cakes were good as well but not large portions but we...

Only stopped for a takeaway tea, we were on the route 76 (doing the Kincardine to Fourth Rd Bridge route)...nice little cafe tucked away off the main street, cycle tools free to use outside, dog friendly....cakes looked nice too, although we didn't have one...might have...

What a great place to go for a coffee and a fruit scone after a lovely walk. Went there today with our dog who they made very welcome. Definitely go back.

Easter Monday and no other cafes open in Culross, so the place was full - as might have been predicted? But yet the outside tables weren’t in use. Service was terrible, we saw several people leave because they had waited too long for their order...

I don’t like writing bad reviews but I wish I had looked up reviews before I went here and got a heads up to avoid. Everything on the menu was rather expensive for what you got. Expensive sandwich came with literally a teaspoon on coleslaw...

Disappointing visit. Service wasn’t very welcoming, felt like we were intruding. Food was ok - had a ham sandwich and waffles. Fine, but uninspiring. On the expensive side for the quality. Mentioned that 1.95 for a juice of diluting juice was expensive. One sever shrugged...

Don't need to hear staff getting chastised and then charged a 'discretionary' tip for a tepid coffee

We stopped off at the biscuit cafe on a cycle from Edinburgh when the cafe we were heading for initially was closed. My other half casually remarked about it being my birthday & the staff very kindly wished me a happy birthday and gave me...

I have eaten here three times in the last six months and have always found the young staff to be very friendly and efficient and the food good. The cafe has both indoor and outdoor seating and can get quite busy particularly at weekends and...

Over priced scones, miniscule amount of jam and cream possible, the scones are lucky if you'll find more than one sultana in your fruit scone. We've been here before and decided to give them another chance, will avoid going back - Bessie's and Rankin's so...

I often eat here when visiting Culross and have always found the food tasty and the staff helpful and polite.

It was too much to ask. Been here twice, both times the woman in charge was rude and did not want to serve a takeaway coffee. I don't see the point in running a business if you don't want to provide the service in a...

Firstly, I nearly didn’t visit this cafe due to all the negative reviews but they actually made me want to go and see for myself. I was very pleasantly surprised. The guy serving us was polite,friendly and cleaned our table promptly. Choice of cakes, scones...

I have visited this place twice. e first time we went at 3.30 to be told that they were closed despite the sign saying close at 4pm. The second visit we went at 2.30 and had the cheek to ask for a sandwich only to...

I see that another recent reviewer of this place starts by saying "Literally the worst experience of customer service I've ever encountered". Well, I can only echo that - and believe me, in 40 years of working in the tourism and hospiuality sector, I've had...

Waited over twenty minutes for two cups of takeaway coffee. Customer who came in after me was served first. Coffee tasted like it was made with half a spoon of Mellow Birds - apologies to the grass across the road upon which it was inflicted.

Literally the worst experience of customer service I’ve ever encountered. Now that’s saying something. Who owns this café or the building? Appears to be run by a very angry individual clearly in the wrong job. Rude service and mediocre servings. The manager/waitress? marched around the...

I had a cup of tea with my 90 year old mother. We had just paid and were just about to leave when the owner / waitress approached us and abruptly told us they were closed and began to pull my cup away from me....

Dreadful service from an angry woman. Arrived at 2:10 to be told very abruptly that 'we will be cleaned up and finished by 2:30' despite business hours stating 4:30 on the front door. Didn't burn my tongue rushing the luke warm coffee and frosty reception...

Love this wee gem. Julie and her team are all lovely and friendly. Food is delious. Cake is a must. Highly recommended

Three of us arrived at the cafe today which was busy but managed to squeeze onto a table set for 2 beside the door. We had a little one with us so didn’t have much room. A table of 4 left so I politely asked...

Was out a walk with my sister and mum and only stopped by here for a quick take away coffee as it was cold outside. We placed our order and paid at the till and went to wait over at the side of the cafe....

If it’s customer service you’re after, you may want to give this one a skip!! After a lovely stroll along the water front, myself and my family decided to pop in to the Biscuit cafe for a takeaway coffee to heat ourselves up. We paid...

After a chilly morning I was looking forward to a hot coffee and a hot bowl of stovies, both lukewarm. The stovies were tasteless and more like a vegetable soup.

Mixed review. Plus points - pleasant waiting staff, tea and scones. Negative- oh you will be for it if you arrive anywhere near closing time. You will be told by the person I assume to be the manager that the kitchen is closed. You will...

Very expensive bacon roll (£5) and coffee (£3.30). Rude response when bill queried. There are better places in Culross.

Took a drive up to Culross looking for somewhere for a cuppa and happened upon the Biscuit Cafe. Having read that last few reviews was a bit sceptical, but as it was 3.30 and nothing else was open - we opted to give it a...

I have just had the worst Bacon Sandwich ever - and as a former art student, that's says quite a lot! It was clearly pre-cooked burnt bacon which had become very tough - frankly, I have more respect for my gut than to eat something...

As a small group of 3 cyclists, we regularly visit this cafe when passing through the village. Yesterday, our usual table at the front was already occupied, so we went round the back, taking our bikes with us & found another table. After we ordered...

I had a brie, bacon and pear salad. The salad was very small, hardly any leaves or toppings. It came dry with no dressing. I had to go back to ask for a dressing. The amount of pear given did not warrant even saying there...

We were there last week (4 Sept) and were most impressed by the menu and presentation of the food. Staff were very pleasant too. It was extremely busy especially as the kitchen was tiny, but they were great. Was so impressed we will definitely be...

Returned for a second visit, but because it was so busy, it was a different experience. Staff seemed very stressed and it took a while to order our lunch, only to be told that when they are busy they don’t offer the flatbreads! This was...

was very surprised with the recent reviews. We had a nice visit. The carrot cake was really nice. Prices reasonable. Staff were friendly as they carried out their job.

Got takeaway tea and cake from this café. Tea was not even lukewarm and lemon drizzle cake was burnt on the outside. Sadly won’t return.

Stop by this cafe at 16:00 o’clock with the knowledge that it closed at 17:00. On entry, we were noticed that the kitchen was closed… and only coffee and cakes were available, this was disappointing to say the least. On the bring side of things,...