The Palm Restaurant & Grill in Liverpool

Everything was fine except for the increase in price. I only purchased liver, eggs, and tea, yet I ended up paying £22. Could you please explain why?

The rudest staff i’ve ever encountered. food is okay, a lot of items unavailable. Waitress kept knocking on the door while i was using the restroom, i wasn’t even taking long i had just been in. Other waitress clearly hates her job and replying to our friendly demeanour with disrespect. Could have been discrimination of behaviour because i am a middle eastern woman and i was with my white American fiancé, very unacceptable way to treat customers.

A very huge restaurant and we thank the workers Special thanks to worker Noah Al-Goat And Yassin Al-Marisi

A very wonderful restaurant with excellent service as well. It is worth a visit, in addition to the elegant treatment by the workers, especially by the workers Yassin and Noah 👌

Rice was cold and looked like left over rice, meet was overcooked and burned which was not edibale, disappointed with order, not sure how the chef/management could okay this to be delivered.

Great atmosphere, the staff were very friendly and the food is delicious.. Every time I crave Yemeni cuisine it will be my place to go..👍

A good and delicious restaurant. The staff are excellent, especially Noah. I recommend trying it

The food was very good and the price was reasonable

This is our second visit and the food is amazing with very good service and welcoming staff

Splendid experience. Authentic Arabic cuisine.. ❤️

The service was excellent and efficient especially Noah was so friendly, honest and helpful as well as all the team. Thanks.

Food is amazing, but they need to be more friendly with customers.

Shoulder for 4 people. Excellent

They have gone below the standards. The food quantity was low compared to the previous times. The prices have gone up which was comprehensible if the quantity was same. What an arrogant lady staff do they have. Ridiculous.!

Amazing delicious food lovely staff

Dreadful service. Beyond slow infact, music was far to loud & the general atmosphere was not good as I left feeling uncomfortable from what I saw of my observation from other staff towards the only hard working & attentive staff member on the floor, who bare in mind was only on her second day at the restaurant. The other girl was rude & I actually overheard her speak about the indian girl to the man who appeared to be in charge, which is extremely unprofessional. In fact when I complained to the rude girl saying we have waited for over 20 minutes to for someone to tell or explain to us the desserts in English or simply acknowledged us her response was simply rude. She then went back over to the man ( who I assume is her boss and i assume spoke about what I had just said as he was looking over at us as she was speaking again unprofessional! ) no apology or is everything okay. One man who came to bring food although really smily, we did tried to ask a question to him & he didn't speak a word of English, the girl who did ( the unprofessional rude one ) didn't have a clue about the menu & the one who did have knowledge ( I assume the one in charge / the cashier ) was very limited as his English also wasn't the best. What's sad about all this is the food was actually really nice, the restraunt spot is in a lovely location but I would never return nor recommend based on what i saw and how I felt when leaving. We also tipped the indian girl as we thought she was hard working, friendly and was the only one doing anything. The general management of the whole evening was poor and definitely needs some improvement all staff members should be doing the same or equal amount of work, have some better communication & language skills & someone who has some knowledge of the menu in English.

My family and I came to that restaurant and the treatment was very bad. I will start from the beginning. When I entered the restaurant, the faces of the employees were bleak. I walked up to the man who was taking the orders and he was talking to me as if I was guilty. When I sat at the table, the woman who was preparing the food for us came and offered us soup, but that was soup. Bad taste. She threw plates and spoons on the table in a provocative manner. Some of the soup spilled on the table, and when the food came, the taste was not good. We had to buy bread, and they did not provide us with any of the appetizers, such as salad and pickles. This was my impression and experience. My family and I came to that restaurant and the treatment was very bad. I will start from the beginning. When I entered the restaurant, the faces of the employees were bleak. I walked up to the man who was taking the orders and he was talking to me as if I was guilty. When I sat at the table, the woman who was preparing the food for us came and offered us soup, but that was soup. Bad taste. She threw plates and spoons on the table in a provocative manner. Some of the soup spilled on the table, and when the food came, the taste was not good. We had to buy bread, and they did not provide us with any of the appetizers, such as salad and pickles. This was my impression and experience.

Worth a visit for the quality of food and reasonable prices

Very calm n queit ambience with great food

Always top quality food for cheap prices. Really authentic Yemeni cuisine with a nice atmosphere

I recommended that is amazing restaurant with good service

Excellent service with low rates.

Very delicious 😋 Welcoming staff

Enjoyed the friendly staff and the multitude of delectable dishes.

Great food, amazing ambience, friendly staff.

I asked for a cup and it will come to me!!! Also, it smells like meat... rancid... I do not recommend it at all, it is bad

Great food and service, friendly staff Every-time we go, happily travel from preston anytime to visit the palm restaurant.

I love this place. To me, it is the best restaurant in Liverpool. The food is amazing, and getting to know the Arabic culture better is a plus.

Amazing food. Authentic Yamani cuisine. 10/10 Visited Liverpool for 2 days, ate at the place twice, didn’t even think of trying something else. Would travel to Liverpool again, mainly for the food.

Food came raw and low portion compared to others , also food served without any cutlery !

I ordered naan for takeaway. There was a very helpful girl which got it ready in just 4-5minutes. When I asked the owner to hand it over to me he told me to sit and wait. The girl even told him that those are mine but still he argued and made me wait there because it was against his ego because he told me earlier that it would take time. After waiting 5minutes again I went and told him that those naan are mine and they are getting cold. Then he gave it to me. Pathetic service. Thumbs up to that helpful girl 👍🏻

Amazing food, although, if you don’t speak and read Arabic, menu can be tricky. But whatever you choose will be delicious

If you've never done Yemeni food, give it a go. Tasty Lamb mandi and the bread is huge and made for dipping. Not your usual experience but cheap and different.

During my visit to Liverpool, my friends suggested meeting up at The Palm Restaurant & Grill for brunch. As I don't often find myself in Liverpool, I had no reservations about trying a new place. I was content knowing it was conveniently located near Liverpool Lime Street railway station and offered Middle Eastern cuisine. Upon arrival, the restaurant appeared modest, but we were led to the tucked-away majlis area, which I absolutely loved. This secluded space not only added to the Yemeni authenticity of the restaurant but also provided a comfortable and private setting for conversation with friends. We sampled a variety of dishes, including lamb soup, ful, 'meat with cheese', chicken kabsa, and Adeni tea. While I'm familiar with Middle Eastern cuisine, particularly Saudi Arabian, it was my first experience with Yemeni food. While there were similarities, each dish had its own unique twist, and I found myself thoroughly enjoying the Yemeni flavours. Our waiter, the Arab gentleman, was incredibly courteous. He made a point to knock before entering the majlis area, respecting our privacy as a group of female friends. His politeness and respectfulness added to the overall positive experience. I left The Palm Restaurant & Grill with a newfound appreciation for Yemeni cuisine and a desire to return when in Liverpool again.

First visit after years of failed intentions .. MASSIVE portions of food .. very reasonable prices .. fascinating flavours .. friendly staff .. plenty of parking on road opposite plus all day multi storey. We will need many more visits to sample the extensive menu .. including breakfast! Returned on a Friday .. but they don't do Yemeni breakfast on Fridays.. fortunately everything else was available.. had lovely lunch!

Absolutely delicious mouth watering lamb mandi rice and lamb was cooked 💯 great service definitely recommend guys go try as I will 💯 go again

Food was realy delightful, we tried chicken mandi,lamb mandi,and oven lamb mandi, superb in real arabic authentic taste.well recomended for those who loves arabic food.

Had chicken mandi and arabic tea. Oh such a feast it was! The flavours are amazing, the food is so warm with a zest of Yemen! Their arabic tea was amazing. The owners were super sweet and nice. Huge portions for the money. High recommend it.

Absolutely terrible service, ignored us and did not serve food although it was ready for 20 mins while they sat playing with their phones. When we spoke to the manager he was dismissive and unconcerned while his staff smirked behind him. Avoid this place at all costs

Bad service and no respect , I don’t recommend to anyone to visit it

The food is not bad, but they really need courses for customer service The food is okay, but they need to pay a lot of attention to the quality of customer service. The employee, Al-Shami, has a bad attitude

This restaurant service is so bad and rude..and I don’t know they’re a muslin or not.. when I greeted assalamualaikum them they did not respond. for me this is the first time I was treated like a non-human

The falafel was cold and could have been from the previous day, the ground chickpeas were not good, and the eggs were. The tea bar was great. I advise working on the flavors and quality of the food.

An upscale restaurant with delicious food and respectful treatment

Nice mandi, not very friendly staff though, especially the cashier man, but I liked their mandi chicken. *** Please avoid ordering online from Uber, almost always get completely different items, they change the rice and chicken according to the availability or the easier option for them, and never tried to call to let us know!! When I called to tell what happened and asked them gently to let us know next time as we don't like the other rice, he was rude telling me that he can't call everyone to tell them that they will change the order!! So strange, not honest and unacceptable action!

Lovely Arabic Food Especially Chicken Mandi And Lamb Kebab

The first restaurant for Arabs in Liverpool Mandi meat is a great thing. I hope they maintain their standard

Very excellent. We had chicken mandi. It was good. I recommend it

A restaurant with bad behavior and ethics We made a reservation by phone, and when we arrived, the official informed us that there was no reservation and that everything had been sold out. He denied that we had called and the number was the restaurant’s number (we called the same number and the phone was ringing while we were at the accountant’s and he did not want to answer 🙃)

must try lamb mandi.such amazing proper Mandi after 6 years later in UK ..no words

Called up to say an item was missing. Instead of a simple apology guy on the phone say “hmmm, so what do we do now”!! Like really do you speak to customers like that when the error is on the restaurant side. Awful manners. Feel sorry with people who work with him. Asked to talk to manager he said he is manager. Which was more disappointing as people like him can actually manage businesses. Needs to learn how to talk to people you can tell they don’t know how.

Excellent Mandi, Lamb and Chicken both.

The food, to be honest, is good, but the employee at the cashier treated the customers very badly

I'll be brutally honest here. Good food, really nice food BUT the service is POOR, shocking. I dnt know if it is the culture thing but its very very poor. I won't mind to takeaway but not to eat in. Very tense atmosphere, not welcoming atmosphere at all -- the last place to dine in for a lunch. I'm being generous for giving a STAR for their service cuz their service don't deserve 1 at all. I couldn't take it anymore, then I asked for refund -- he doesn't even care. My overall experience there is NEVER AGAIN.

Really disappointed. I’ve order a good few times previously and foods always been nice but seems as though quality is not the same lately. The lamb meat was basically none existent other than a chunk of skin with loads of fat underneath. Rice was not the usual rice but instead was plain basmati rice with a LOT of food colouring dashed on top. If there was not much food left I would have preferred them to cancel the order instead of palming off leftover cuts and unflavoured rice ! I’m not usually one to complain either but how someone looked at that and allowed it to be served to someone to eat is wild

The best middle Eastern food you can buy in Liverpool or neighbouring cities hands down! Go there and enjoy. Just don't make it too busy because I love the place.

Good yemeni food, portions are smaller than the traditional yemeni cuisine but its still very generous. We had the chicken mandi and lamb Fahsa because all the other lamb dishes were sold out. I would come here again

I’d really recommend this restaurant.

Byound my expectation. Great food and resultant.

I went there recently with family. We ordered lamb matgoot, mad fun and mandi… I absolutely loved it. It’s not too expensive and priced quite reasonably. Highly recommended, especially if you’re in Liverpool and craving for Arabic food. Now I know where to go when I’m in Liverpool!

Ordered meat for delivery , it is expensive and I only got a couple of bones in my plate . I called the restaurant afterwards and they were no help it even seem like they were taking it as a joke so they obviously have no problem in scamming. I do not recommend ordering from this place online for delivery, be there and check they actually gave you the food you ordered before in case .

Kebab was delicious and the portionnis big for a lady. Staff are attentive.

I enjoyed the food and the environment

The most delicious food I have tried in england so far, everything was great, the food taste, the staff and the hygiene. Will recommend it for all friends for sure.

The food was nice. I have a sensitive stomach and I made it, so you should be good (referring to negative comments here). The team seemed a bit unhappy to work there, but perhaps it was only in my head. Main + water 10£ chicken with rice kabsah style.

I went last week to this restaurant and I ordered food and I waited 25 minutes and I walked out it’s not good customer service and also it’s not real Yemeni food

I love it here amazing !! Me and my friend always come

Amazing food friendly staff great atmosphere

Really good prices, and very large portions. Lamb Mandi was good but meat could have been more tender. Waiter spoke little to no English.

Great food and extremely well priced. Highly recommended.

I recently dined at this restaurant, and unfortunately, it was a disappointing experience. The food was incredibly bland, lacking the flavors I expected. To make matters worse, they refused to provide tap water, which felt like an unnecessary inconvenience. The service was also subpar; the staff seemed inattentive and uninterested in ensuring a pleasant dining experience. Lastly, the overall cleanliness of the place left much to be desired. I wouldn't recommend this restaurant to others, given the combination of flavorless food, a lack of basic amenities like tap water, poor service, and hygiene concerns.

Been there three times, had the chicken mandi, kabsah and friday's zorbiyan. They were all excellent and everyone was nice. You can order right at the cash register and the service is swift and quick. Will definitely go again once I'm again in Liverpool.

I recently had the pleasure of dining at the Palm and Grill restaurant, and I must say, their Lamb Mandi is an absolute must-try! From the first bite, I was transported to a world of exquisite flavors and tender, perfectly cooked lamb. The Mandi dish was a true masterpiece, showcasing the culinary expertise of the chefs at Palm and Grill. The blend of aromatic spices and the tenderness of the lamb created a harmonious symphony of taste that left me craving for more. Beyond the exceptional food, the restaurant itself exudes a welcoming and cozy atmosphere. The attentive staff made the dining experience even more enjoyable, ensuring that every need was met. If you're a fan of lamb and crave an authentic Mandi experience, look no further than Palm and Grill. It's a culinary gem that delivers on both taste and ambiance. I can't wait to return for another delicious meal!

Beware of whoever reads the comment not to verify the account when paying, because the accountant (Al-Yamani) with light symptoms increases the price by two or three pounds, fooling the Gulf people. Be careful and do not visit the restaurant They have a strange hatred and treatment Strange to Saudis If he knows that you are Saudi O Is amounted O bear witness

A Yemeni restaurant is one of the best restaurants in Liverpool

Lovely halal place to eat. Authentic middle eastern food. I’m an Egyptian and can tell you I’m really satisfied.

Don't go there with an expectation. The food is decent, seems fairly authentic and freshly made. However, the service is very poor. The guy who takes the orders doesn't speak/understand English well, so he messes up the orders. On one occasion the drinks never arrived on another occasion the order was served to another table. They use some pretty basic plastic tablecloths. The hygiene is ok, but nothing special. Overall, honestly, I would not recommend it.

Tried the Mediterranean Style food. Divinely flavoursome. I ordered the Kabsa Chicken, which came with an appetising shorba with some dakkus & spiced greek yoghurt. Every drain of rice was equally delicious. The chicken was cooked to its prime. Succulent and juicy. I also ordered the Palm Mix. A mix of grill kebab, lamb chops, and mix of meat & chicken cooked tenderly with grilled tomatoes and long pepper with an Iranian roti/khaboos. The quantity was apt and the service was quick. I also liked how they spread the dastarkhaan across the table before serving the food. A glimpse of their food traditions. They also have a diwaniya. A sitting down room style dinner good for small gatherings. They have 2 wash basins to wash hands and their washroom is also clean and well maintained

The worst treatment in Liverpool

Awesome, one of the most delicious restaurants I have ever eaten in my life. Everything is delicious, the service and the style of the staff are all perfect. If you want to feel like you are eating at home, come ⭐️⭐️⭐️⭐️🌹

A beautiful place, very beautiful. The meat mandi is very beautiful, and the meat there is tender and fresh. Now I am sitting there drinking tea. The atmosphere is very beautiful. I recommend it and whoever does not suffer from loss.

Mashallah, may God bless you, very well

They serve a good rice and chicken, testy and good portion I visit them weekly for lunch or dinner. If you looking for a restaurant that provides delicious Arabic food you are in the right place

The food was lovely, the staff were very helpful and polite. The atmosphere was not up to expectations.

Service is very bad no one want to work half of the worker with bad mood, we wait to waiter but no one shows to us you should help your self in this restaurant, we take lamp chips the meat was good but the rice not bad, also hams with flafl it was good.

The restaurant service is bad. First, when we came, we waited in the restaurant for almost half an hour because we had to go wait for the menu and they didn't serve it. Secondly, when they brought the order, it wasn't even complete, and they didn't even bring spoons and plates. I do not understand why. When we told him we wanted spoons, he told us to go get them yourself

The food is wonderful and portion size is amazing Definitely worth the money

Excellent food with a really nice ambience.

The only restaurant in Liverpool that serves the best Yemeni food With high and comfortable service. Their prices are suitable for everyone. The thing that impressed me most about them is that their customers are from all countries, and this is a pride for us as Yemeni food and for them as service, cooking, and fast service.

Love our local Yemeni restaurant, it brings all kinds of people from the across the city. Affordable, tasty food. Mustafa, Nikki & laila are amazing. Always helpful

Great food, atmosphere was nice too. Lamb chops, Kabsa and humous with falafel were excellent. The prices are great, will visit again.

Awful food , disgusting attitude and quite frankly shocked that as a Yemeni Muslim restaurant I expected better. No lahma in the rice literally all fat I was so shocked and to top it off they gave me an uncooked dessert I never asked for.

The food was bittersweet and the service was good. The whole restaurant was wonderful and I recommend it because the Yemeni food is excellent.

Great Yemani Restaurant at Liverpool, you need to try it

Palm Restaurant &Grill is a must try place in Liverpool for a relatively cheap and very good Arab food. We love the lamb mandi its succulent and fall off the bone meat also tried a big bread with nice chutneys. Grilled fish also a must try dish in this restaurant!

Possibly the best shoulder of lamb in the world

A Yemeni friend recommended this restaurant to me. This place did not disappoint. Mandi lamb is just too good and so tender. Must try. I highly recommend this place. Couldn’t take a picture, the food was finished before we could think of taking one. 🤭

If ther is 0 star I would give. Absullately I do not recommend it as my experince was so bad. We were 7 people when we visted it and it was first time and will be last time. I've asked for chicken kabab and they got me a differnt order and when I asked, they told me they are same!!! Some of our orders arrived with no rice or bread although it says in the menue comes with rice or bread so I had to asked to get it. I was overcharged I had a bad treatment from cashier. I asked him to talk with the owner and he told me he is the owner. Also the food wasn't that as expected In a short word,s not good for a visit.

It’s basically the best in Liverpool that serves Arab food

One of the best places to dine in! Friendliness and Hospitality 5/5. Amazing food especially the Lamb that’s cooked to perfection and will melt in your mouth. When combined with their special flavoured rice it is an amazing combination to have. Check out these 2 dishes…. Lamb Kebsah and the Lamb Shoulder( if you come as a group)!