The Packhorse in Bromsgrove

My partner and I decided to try The Packhorse for a meal, but unfortunately, our experience was disappointing from the start. First, the disability parking situation was terrible. The spaces were tiny and practically unusable — especially when non-disabled guests were parked there in massive vehicles without any visible disability badges. It’s not only disrespectful, it’s completely inconsiderate. I wouldn’t recommend this place to anyone with serious mobility issues. When it came to ordering food, we tried to use the table service system, but it didn’t work. So my partner had to go to the bar to order instead. He got a Peroni and a Madri — the Peroni was flat and had a bad taste, though the Madri was just about okay. We waited around 20 to 25 minutes for our food, which isn’t too bad, but the portions were shockingly small. I had three small sausages, a spoonful of mash, and another spoonful of peas. The “gravy” didn’t even resemble gravy. My partner had the gammon, chips, egg, and peas — it looked slightly more filling than mine, but still more like a kid’s portion. He said it was “alright.” I couldn’t even finish the flat beer — it was just not enjoyable. Overall, nothing about the experience was memorable in a good way. We won’t be returning, and I honestly can’t recommend this place to others. I’d say it’s best to avoid it. Photos are included to show where I, as a Blue Badge holder, was forced to park because two arrogant drivers in red and white cars took up the designated disabled parking bays — without displaying any Blue Badges. This is completely unacceptable. The fact that staff allowed this to happen, or failed to enforce the use of those spaces for actual disabled guests, is a joke. The disabled parking bays are already far too small, and when they’re taken up by people who clearly don’t need them, it becomes even harder — and unsafe — for those of us who do. This kind of disregard shows a complete lack of respect and accessibility awareness. It’s not just frustrating — it’s discriminatory.

Not bad but we did have to wait a bit for our meal. Not too long but a bit longer than comfortable. The staff were friendly and the food was good.

Great service, all the staff were great. Will visit again soon as the food was great. Thank you.

Had a great experience, food was great. Got served by John and he was so professional and so welcoming. Will visit again soon.

Lovely pub !!! Its a pity folk have to stand right outside the entrance door smoking. Not what you really want when arriving for a meal with young children.

Great atmosphere with fir the Villa game , came in with my young lad , we had food and drinks , absolutely amazing. Thank you all.

Came to watch the Villa Psg game lovely atmosphere and really nice food

Staff was friendly, food was amazing, highly recommended

Smaller portions than ever and more costly.

A large group of us had the one area. Food was delicious and all came out hot - no mean feast when there was so many of us all at once. Great atmosphere

First visit a month ago, food was lovely. Cheesy garlic bread is superb. My steak wasn't well done when I asked for that. Apart from that the food was good. Some of the waitresses were difficult to get their attention. Second visit. The staffing situation was poor. Only 2 bar staff on. The food was good except hairs in the gammon. We only went again as we had a 25% voucher off

Lovely pub and always a friendly welcome

Beautiful food can't complain was nice meal

Rough pub in a beautiful village, such a shame! This is clealy full of the local riff raff, the staff included. I had to wait at the bar whilst they finished their conversations between each other and then they carried on whilst serving me. Just Rude. Then i gave my order and the reply was "what"! Seems like the staff are all there to have fun not work. Food was ok, typical pub fried food, menu again, typical pub food. There was a fight when we were there and a guy sitting close by with his dog didnt blink, just looked up at us and told us daily occurance here luv, i was a bit gobsmacked. it needs a really deep clean in there too, i wouldnt say filthy but certainly not clean.

We had a brilliant time at the pack horse it was great

Excellent service by the staff,very polite and knowledgeable. Food was cooked perfectly, reasonably priced and served in good time. Venue was very clean and tidy and the locals were very friendly.

The staff were all very efficient, friendly and helpful. The food was hot and delicious we all really enjoyed our meals and it came out quickly too. We really enjoyed our evening here and will definitely be returning!

Not a great experience has still was charged for chicken pie and extra sthrn gravy when had none and had to swap for hunters chicken and was never change on till by cody so was charged over £2.49 extra for somethink we never had but willing to give it another try

Lovely friendly staff good food as well

It may not be Michelin starred but for the price we couldn't fault our food or the great service. Thanks and keep up the good work

Lovely pub, up from London for a couple of nights, met some local Brummies, nice people couldn’t understand a word they said but enjoyed the pool table!

Food was excellent plenty of it cooked beautifully and hot.

First class and would recommend to anyone a visit

I had the Sirloin steak and it was the worst steak I have ever eaten ...

Absolutely fabulous meals, all at excellent value. Steaks are good had fish today though and it was really nice. Best fish I've had in years anywhere.Great service too. Also spotless. Pleasure to visit.

Excellent food drinks service and lovely staff

Good food and always a great service from the staff

Food tasty service good with a lovely Christmas vibe enjoyed it been there lots of times especially nice this time of year very festive happy new year to all xxx

Really good service on what was a very busy night and food was really good

Fabulous hot food on the skillet.

never been before , service was ok

Came in with family for a meal then food was cold and then when it came back the meat tin was red hot. Rice and curry mixed so curry very dry. Wasn't avery birthday meal not returning.

Friendly staff and great value 👍

Great atmosphere, lovely friendly staff , food was so good , Pete and cormack well done , thank you for cooking an amazing steak , the food was delicious. Hot n tasty. Definitely will be returning,

Staff was very friendly and helpful. Food was wonderful, fresh, hot and tasty. Well done to the chef.

Not a great experience but willing to give it another try

Great food, good portions and really hot food

my wife doesnt really like pub but she liked it here.. ambiance is the same with other pubs but the staff here are friendly and accomodating..easy to order in the webapp too ;) i had some sizling steak here which is quite nice, english breakfast, eggs and steak..the burger is good too.

Food was fabulous staff was soo attentive asking if Food was OK Food piping hot overall lovely coming again very soon

We had a lovely meal in a nice quiet corner of the pub. I did think that it was pointless to ask how the steak was cooked when it was served up on a sizzling platter. Not a complaint ; just an observation.

Had my son’s baptism reception here and transaction was smooth, staff are helpful and nice and food was great. Guests and us parents enjoyed! Will sure recommend!

Nice pub food at reasonable price, would recommend

Such a shame pub closing for refurb in 2 weeks, so the pub shuts at 10 last orders, avoid now until after the refurb .

Very nice pub 👌 Friendly staff and service with a smile. Really enjoyed my food.

The service was excellent and the chicken hunters meal was ok.

Lovely little pub with great food and friendly staff, the atmosphere was fantastic and we thoroughly enjoyed our evening, will definitely recommend

Here's to our first trip to this lovely pub, it wasn't complete as we didn't have grub. But the staff who work here so friendly and nice,willing to give a smile and advice. So Packhorse 5 stars for your ambiance here we will come again to join in your cheer. Be happy to all I think you deserve some very rich blessings depending who you serve. Many thanks 🙂

Great little pub , first time coming here and will definitely be back

We hired the function area for my sisters 30th birthday and it was brilliant just what we wanted for the kids to be able to have free rein in a safe area that we could have a family meal . The staff and the mangers were all very accommodating for our requests and everything was done that we had asked for even though they were very busy we were looked after well . They were also amazing at handling my son allergy and was very clear on what food was his and that I could bring him his own over cream that was served with all the other desserts so he wouldn't miss out . I am very impressed and would recommend and use there area again .

Lunchtime drink. Service was average. Mistakingly we chose to sit near slot machines and the noise level from those playing (looked like local tradesmen on their lunch break) made it impossible to hold a conversation. Obviously regulars, but the noise was completely OTT. We swiftly drank up and left.

Food and service was excellent but the pub its self looks a bit dull .

Met friends for dinner food was not bad, but as with most franchised pubs, they are stuck with the menu.

Great service & Menus.Thank you. Opens at 11 am, however answerphone indicates 12 noon opening but it is 11 am

Had a really good experience. Friendly staff and food was good for the money.

Good was well presented and cooked right

We come here quite regularly for food as the menu caters for us lovely polite staff and the pub is very welcoming .

Nice food, the food presentation was like restaurant style. Good

Very friendly staff going above and beyond to be helpful and ensuring your visit was enjoyable. Food quality was delightful 😊

Great place. I highly recommend eating here. Fish n chips are fab. Great food at reasonable price. All staff friendly and helpful.

Brought a party of 33 30.8.24 booked for 12.30 I had to go up about 3 times to let them know we had diabetes so they said I will bring them out. I then notices that people that were coming in the pub after us were getting served first it was 1.50 before they got served. They had got extra staff but she was new. Could not fault the food.

What a lovely friendly pub staff were so welcoming food was 2 for £12,50 & it was lovely

Only had a Drink but reasonably priced. Nice pub.

Great find on a visit to Birmingham! Friendly staff who are genuine, amazing prices and great food!

Had a lovely time food excellent

Lovely place to meet with friends or family. Friendly and helpful staff. Fantastic service, food was brilliant too. Highly recommend 👌

Food was lovely staff really friendly and helpful would definitely recommend!

Pleasant surroundings country pub , good fish deals , enjoyed . Will book again

Have been here 3 times now and it.s been the same, service was good, staff was friendly, guinness and fish and chips was lovely yummy😁👍

Lovely pub, delicious food. Affordable, will be returning.

It was our 2nd visit yesterday there were 12 of us and the service, food quality everything was excellent. We will definitely be back

Very good service and staff very helpful

Not been for a while. But took wife for birthday meal and it has changed food was really good service was really and it's a nice place to sit and eat 👌

Excellent customer service and the food was excellent. One slight criticism would be to have more gravy on the sausage and mash but that could be a personal preference Looking forward to going back

Me and my mate go here every Monday night for two pints The welcome is great our beers almost on the bar as we walk in The staff are great

Very lovley staff and assistant manger is very lovley and like to make sure everything is OK will vist again as the new assistant manger has turned the place around

Thank you to all the staff. There was nothing they wouldn't do for us. My sons birthday meal was lovely. We had lovely evening.

Had a great experience tonight very friendly staff couldn’t do more for us the chap behind the bar very welcoming food was served quickly and was hot and tasty overall nice friendly atmosphere with staff who have a genuine welcoming attitude and great food

Great meal the other day at the packhorse

Great food. Good friendly helpful staff

First time eating at The packhorse, it was very nice, great choice of food on the menu, would happily go back and recommend, staff are nice also, lovely pub 👍

Manager Helen cares! Nicely refurbished, clean and tidy. Food freshly cooked and didn't wait long

To say the food is poor would be a compliment. Pre-packaged processed crap at full price. Staff disinterested and lacking people skills. In regards to the atmosphere I think its a local pub for local people type place. Wouldn't recommend.

Popped in for lunch with our 2year old Grandson, didn't book a table, Was a lovely meal, great service, thanks.

Seems to have gone down hill, food not cooked well and items missing off my plate that I had paid for

Helen took control of a booking I wanted for the afters for a funeral, she sorted the food and the private area. The food was brilliant and the service from staff was great. Well done the Packhorse.

Nice pub to go to, food is decent and decent price for what you get.

Went for food with family and friends and the food was cold and disgusting it was not very nice we had to send the food back I will never come back here again

Barmaid with red dyed hair pulled the worst pint of guinness I've ever had, overflowed the glass, soaked glass and ruined the pint. Asked her to do a fresh one she said theres nothing wrong with it everyone else is drinking it. The glass was completely soaked. Refused to replace it and had a disgusting attitude. Couldnt even drink the pint it tasted that bitter. Terrible service will not be returning.

Nice food, lots of it for a great price too, didn't wait too long for it to arrived, and was able to take home what I didn't eat, staff are friendly and accommodating. The heating was broken but there were enough plug in heaters to keep the place warm whilst they waited for it to be repaired.

Good value food and good selection of drinks but the service is lacking, never enough bar staff, app orders are way too slow compared to other sizzling pubs. Over all a good pub but bad management. Just simply having additional bar/service staff would improve this place so much.

Helpful friendly staff, lovely and clean, top quality food ,very tasty! And value for money

Had to ask for my food 15 mins after everyone else’s had came out. Half came out straight away but cold and I was told they didn’t have the other thing I ordered.

Went for a birthday meal, Food ordered together did not come out at the same time, had to ask the staff after 15 mins if it was forgotten. Then once asked it came out straight away but cold. Most of food ordered on table was cold but the plates and bowels were hot. Wouldn’t recommend or eat here again

We were in Birmingham to visit Cadbury World on the Saturday. However, pre-booked this lovely pub for a Mother's Day lunch before heading home. The food was both very reasonably priced and tasty with very friendly service, an excellent experience. I would definitely recommend this pub.

Gone down the pan a bit lately?? Food not as good as it was, glasses, bottles, etc just left on tables in bar area and outside, graffiti in toilets, mess on floor, what’s going on???? 🤷🏼‍♂️🤷🏼‍♂️

First time of going, will definitely not be returning. send 1 meal back as steak was still alive, ending up having to ask for my money back as still hadnt been brought out and everyone had finished eating. Onion rings on another meal were overcooked and hard, mushrooms were all dried and shrivelled, not happy at all. Completely disgusting customer service, I have even emailed the pub and had no reply or apology

My wife and I booked a private room at The Packhorse for a Baby Shower for approx 30 people. From booking, the pub was very helpful with allowing us into the room from 4-late (which on a Friday was really helpful!) and also with pre-food bookings. Service was really good , thanks to Helen, (seeing as the rest of the pub was busy) and food was bought out hot and at the time desired. All of our guests were happy with their food and were even happier with the prices as they are very reasonable for things like burgers and steaks. Overall, we were looked after very well and enjoyed our time at the pub - thank you!

Bar ladyreally unfriendly clearly didn't want to be there.didnt smile at all.food was okay and rest of the staff was nice.freezing cold in there but the heating had broken down..Diane gez cilla and Norman.

The staff are always amazing. They help in any way they can. It was an exceptionally busy night and they were at full stretch but still gave great customer service. One of our meals was undercooked (which was really unusual as the cooking is normally excellent) but they resolved this to our satisfaction. We like the service and food so much that we have started bringing friends there and they all comment on the service and food (favourably).

We have visited here a few times. It’s always been ok. But this evening there was such a lack of customer service. As we walked in someone shouted “have you booked” I couldn’t even see who had shouted. I answered that we hadn’t. The response was “there’s no tables”. Then they completely ignored us. I appreciate they were busy but a little customer service goes a very long way. We won’t be revisiting anytime soon.