The Packhorse in Bromsgrove

Friendly staff and great value 👍

Great atmosphere, lovely friendly staff , food was so good , Pete and cormack well done , thank you for cooking an amazing steak , the food was delicious. Hot n tasty. Definitely will be returning,

Excellent food drinks service and lovely staff

Staff was very friendly and helpful. Food was wonderful, fresh, hot and tasty. Well done to the chef.

Not a great experience but willing to give it another try

Great food, good portions and really hot food

my wife doesnt really like pub but she liked it here.. ambiance is the same with other pubs but the staff here are friendly and accomodating..easy to order in the webapp too ;) i had some sizling steak here which is quite nice, english breakfast, eggs and steak..the burger is good too.

Food was fabulous staff was soo attentive asking if Food was OK Food piping hot overall lovely coming again very soon

We had a lovely meal in a nice quiet corner of the pub. I did think that it was pointless to ask how the steak was cooked when it was served up on a sizzling platter. Not a complaint ; just an observation.

Had my son’s baptism reception here and transaction was smooth, staff are helpful and nice and food was great. Guests and us parents enjoyed! Will sure recommend!

Nice pub food at reasonable price, would recommend

Such a shame pub closing for refurb in 2 weeks, so the pub shuts at 10 last orders, avoid now until after the refurb .

The service was excellent and the chicken hunters meal was ok.

Very nice pub 👌 Friendly staff and service with a smile. Really enjoyed my food.

We had a brilliant time at the pack horse it was great

Here's to our first trip to this lovely pub, it wasn't complete as we didn't have grub. But the staff who work here so friendly and nice,willing to give a smile and advice. So Packhorse 5 stars for your ambiance here we will come again to join in your cheer. Be happy to all I think you deserve some very rich blessings depending who you serve. Many thanks 🙂

Lovely little pub with great food and friendly staff, the atmosphere was fantastic and we thoroughly enjoyed our evening, will definitely recommend

Great little pub , first time coming here and will definitely be back

We hired the function area for my sisters 30th birthday and it was brilliant just what we wanted for the kids to be able to have free rein in a safe area that we could have a family meal . The staff and the mangers were all very accommodating for our requests and everything was done that we had asked for even though they were very busy we were looked after well . They were also amazing at handling my son allergy and was very clear on what food was his and that I could bring him his own over cream that was served with all the other desserts so he wouldn't miss out . I am very impressed and would recommend and use there area again .

Lunchtime drink. Service was average. Mistakingly we chose to sit near slot machines and the noise level from those playing (looked like local tradesmen on their lunch break) made it impossible to hold a conversation. Obviously regulars, but the noise was completely OTT. We swiftly drank up and left.

Food and service was excellent but the pub its self looks a bit dull .

Met friends for dinner food was not bad, but as with most franchised pubs, they are stuck with the menu.

Great service & Menus.Thank you. Opens at 11 am, however answerphone indicates 12 noon opening but it is 11 am

Had a really good experience. Friendly staff and food was good for the money.

Good was well presented and cooked right

We come here quite regularly for food as the menu caters for us lovely polite staff and the pub is very welcoming .

Nice food, the food presentation was like restaurant style. Good

Very friendly staff going above and beyond to be helpful and ensuring your visit was enjoyable. Food quality was delightful 😊

Great place. I highly recommend eating here. Fish n chips are fab. Great food at reasonable price. All staff friendly and helpful.

Brought a party of 33 30.8.24 booked for 12.30 I had to go up about 3 times to let them know we had diabetes so they said I will bring them out. I then notices that people that were coming in the pub after us were getting served first it was 1.50 before they got served. They had got extra staff but she was new. Could not fault the food.

What a lovely friendly pub staff were so welcoming food was 2 for £12,50 & it was lovely

Only had a Drink but reasonably priced. Nice pub.

Great find on a visit to Birmingham! Friendly staff who are genuine, amazing prices and great food!

Had a lovely time food excellent

Lovely place to meet with friends or family. Friendly and helpful staff. Fantastic service, food was brilliant too. Highly recommend 👌

Food was lovely staff really friendly and helpful would definitely recommend!

Pleasant surroundings country pub , good fish deals , enjoyed . Will book again

Have been here 3 times now and it.s been the same, service was good, staff was friendly, guinness and fish and chips was lovely yummy😁👍

Lovely pub, delicious food. Affordable, will be returning.

It was our 2nd visit yesterday there were 12 of us and the service, food quality everything was excellent. We will definitely be back

Very good service and staff very helpful

Not been for a while. But took wife for birthday meal and it has changed food was really good service was really and it's a nice place to sit and eat 👌

Excellent customer service and the food was excellent. One slight criticism would be to have more gravy on the sausage and mash but that could be a personal preference Looking forward to going back

Me and my mate go here every Monday night for two pints The welcome is great our beers almost on the bar as we walk in The staff are great

Very lovley staff and assistant manger is very lovley and like to make sure everything is OK will vist again as the new assistant manger has turned the place around

Thank you to all the staff. There was nothing they wouldn't do for us. My sons birthday meal was lovely. We had lovely evening.

Had a great experience tonight very friendly staff couldn’t do more for us the chap behind the bar very welcoming food was served quickly and was hot and tasty overall nice friendly atmosphere with staff who have a genuine welcoming attitude and great food

Great meal the other day at the packhorse

Great food. Good friendly helpful staff

First time eating at The packhorse, it was very nice, great choice of food on the menu, would happily go back and recommend, staff are nice also, lovely pub 👍

Manager Helen cares! Nicely refurbished, clean and tidy. Food freshly cooked and didn't wait long

To say the food is poor would be a compliment. Pre-packaged processed crap at full price. Staff disinterested and lacking people skills. In regards to the atmosphere I think its a local pub for local people type place. Wouldn't recommend.

Popped in for lunch with our 2year old Grandson, didn't book a table, Was a lovely meal, great service, thanks.

Seems to have gone down hill, food not cooked well and items missing off my plate that I had paid for

Helen took control of a booking I wanted for the afters for a funeral, she sorted the food and the private area. The food was brilliant and the service from staff was great. Well done the Packhorse.

Nice pub to go to, food is decent and decent price for what you get.

Went for food with family and friends and the food was cold and disgusting it was not very nice we had to send the food back I will never come back here again

Barmaid with red dyed hair pulled the worst pint of guinness I've ever had, overflowed the glass, soaked glass and ruined the pint. Asked her to do a fresh one she said theres nothing wrong with it everyone else is drinking it. The glass was completely soaked. Refused to replace it and had a disgusting attitude. Couldnt even drink the pint it tasted that bitter. Terrible service will not be returning.

Good value food and good selection of drinks but the service is lacking, never enough bar staff, app orders are way too slow compared to other sizzling pubs. Over all a good pub but bad management. Just simply having additional bar/service staff would improve this place so much.

Nice food, lots of it for a great price too, didn't wait too long for it to arrived, and was able to take home what I didn't eat, staff are friendly and accommodating. The heating was broken but there were enough plug in heaters to keep the place warm whilst they waited for it to be repaired.

Helpful friendly staff, lovely and clean, top quality food ,very tasty! And value for money

Had to ask for my food 15 mins after everyone else’s had came out. Half came out straight away but cold and I was told they didn’t have the other thing I ordered.

Went for a birthday meal, Food ordered together did not come out at the same time, had to ask the staff after 15 mins if it was forgotten. Then once asked it came out straight away but cold. Most of food ordered on table was cold but the plates and bowels were hot. Wouldn’t recommend or eat here again

We were in Birmingham to visit Cadbury World on the Saturday. However, pre-booked this lovely pub for a Mother's Day lunch before heading home. The food was both very reasonably priced and tasty with very friendly service, an excellent experience. I would definitely recommend this pub.

Gone down the pan a bit lately?? Food not as good as it was, glasses, bottles, etc just left on tables in bar area and outside, graffiti in toilets, mess on floor, what’s going on???? 🤷🏼‍♂️🤷🏼‍♂️

First time of going, will definitely not be returning. send 1 meal back as steak was still alive, ending up having to ask for my money back as still hadnt been brought out and everyone had finished eating. Onion rings on another meal were overcooked and hard, mushrooms were all dried and shrivelled, not happy at all. Completely disgusting customer service, I have even emailed the pub and had no reply or apology

My wife and I booked a private room at The Packhorse for a Baby Shower for approx 30 people. From booking, the pub was very helpful with allowing us into the room from 4-late (which on a Friday was really helpful!) and also with pre-food bookings. Service was really good , thanks to Helen, (seeing as the rest of the pub was busy) and food was bought out hot and at the time desired. All of our guests were happy with their food and were even happier with the prices as they are very reasonable for things like burgers and steaks. Overall, we were looked after very well and enjoyed our time at the pub - thank you!

Bar ladyreally unfriendly clearly didn't want to be there.didnt smile at all.food was okay and rest of the staff was nice.freezing cold in there but the heating had broken down..Diane gez cilla and Norman.

The staff are always amazing. They help in any way they can. It was an exceptionally busy night and they were at full stretch but still gave great customer service. One of our meals was undercooked (which was really unusual as the cooking is normally excellent) but they resolved this to our satisfaction. We like the service and food so much that we have started bringing friends there and they all comment on the service and food (favourably).

We have visited here a few times. It’s always been ok. But this evening there was such a lack of customer service. As we walked in someone shouted “have you booked” I couldn’t even see who had shouted. I answered that we hadn’t. The response was “there’s no tables”. Then they completely ignored us. I appreciate they were busy but a little customer service goes a very long way. We won’t be revisiting anytime soon.

Place is freezing no heating and food was cold won't be coming back

Lovely staff but food was so cold and my bacon on my burger wasn't cooked properly and freezing all four meals come cold and other people complained too it was cold

The pizzas were amazing such friendly polite service

The staff are always very friendly & helpful. The food is always good quality and such a wide choice

Farmfoods foods but nice well cooked and displayed on plates Service very good Nice pub

Good local place, food laid on for a party was nice

Ordered food from bar which arrived quickly and was tasty. Then Ordered pudding which was off a menu which was on our table only to be told we had an old menu and the cost of the food had increased. I didn't notice when I ordered our mains but when I queried it about the pudding was told we had the old menu. Staff didn't really seem to care and I actually felt like it was my fault. So had to find the extra money looking back wish I'd just left! Also when ordered drinks wasn't asked if I wanted ice in my drink or if I wanted bottled or draft soft drink! Glasses which our drinks were served in were dirty asked for replacement which was equally as bad! Used a straw as this seemed better than putting my mouth on the glass. Sorry won't be back! Maybe staff need training and standards need to improve.

Had nice meal staff excellent especially young man behind bar

Great pub with a welcoming atmosphere and staff. The food was a good price and plentiful and all the steaks, gammon and chicken were cooked to perfection. It was a shame the Doombar wasn't available on draft but there were plenty of other options to choose from. If we find ourselves back in this part of the world again we will definitely be paying a visit.

Delicious meals and great service . Food was just delicious.

Very nice meal... all food out quickly.... very good

Value for money is good, but was let down for the extended wait for meals to be served and with some dishes, really small portions

Place is clean, tidy, however some of the food portion sizes are quite small, I had 8oz gammon, wasn't value for money in my opinion, but it was a pleasant experience

We hired the back room for a baby shower which was all ready and set up for us. There was over 20 of us and the food all came out together and was still hot. The staff were very friendly and accommodating especially with two guests who had food restrictions. The food tasted fab and great portion sizes.

With the 40% Discount Voucher, the meal was VERY reasonably priced :-)

Firstly the bar attendant was rude taking drinks order and basically said the Malibu better not be for the young ladie( who actually is 18) but it wasn’t it was for me ( 41) Then this is where the fun started, ordering food, I can not have gluten can’t have steak ( had steak at another sizzler) they put rub on all steaks, then to be told can’t have chips as only one fryer … what the hell am I meant to eat ? Another ladie came over I can have chips and there’s 3 fryer ( need to educate staff properly)can’t have bbq sauce in the hunters chicken so I asked for hunters chicken and no bbq sauce , there also got daughter order wrong as order the meal deal under 5s , but only got the meal when queried the ladies hadn’t put the meal deal through. Had trouble paying as apparently can’t use one for all gift card ( we have used this at another sizzler fine ) so had to use cash we think they put the whole amount in instead of amount on card The staff was rude and made me feel like an inconvenience The meal arrived mine 5 minutes after the rest of my family then when it arrived with no cheese, I queried he said it’s dairy .. I can have dairy as gluten can’t have My food was lovely so was dons girlfriends but sons all day breakfast you had run out of bread and bacon was burnt , so was the bacon on my husbands burger This was meant to be a special occasion for my sons 18 th birthday but was spoilt by the above We will not be back , very disappointed as had heard good things about the packhorse

Food was good, but the place needs a good clean and refurbishment

Absolutely fabulous meals, all at excellent value. Steaks are good had fish today though and it was really nice. Best fish I've had in years anywhere.Great service too. Also spotless. Pleasure to visit.

Food not so great, and lots missing when it came.

I hadn't eaten here before so didn't know what to expect. I was pleasantly surprised. The menu had a lot to offer at really reasonable prices. The staff were helpful and accommodating despite several changes to dishes for fussy eaters. The meals arrived exactly right and were very tasty. The nut allergy in our party was handled with care and a lot of respect for the potential serious nature of the condition, to the extent that separately wrapped utensils accompanied the meal. Very impressed. Would definitely recommend and the Brownie was particularly delicious.

Great value for money excellent staff and brilliant service

Was served quickly and politely by Jon for drinks and had very freshly tasty cooked fish and chips. Will be highly recommending to others

Always have an amazing night at the packhorse. Staff and customers alike are very welcoming. Food is outstanding. Thank you John and team for helping to create memories.

Staff attentive polite and approachable. Good food choice.

Did not have a great experience here at all, waited an hour for food, which if lots of tables were eating fair enough but there weren’t. But didn’t say anything to the staff as I thought probably short staffed with it being New Year’s Day. Our food finally came out, and my fish did not taste cooked properly at all. I spoke to a girl who apologised and took it away, I then had a Second Lady come up to the table and make me feel a bit interrogated that the fish was cooked and she had put her probe in it. But then offered to have another Second one cooked for me, which I said yes please. I then ordered 3 more drinks to the table, and 2 came out but not the third, my Husband then went up to the bar and asked for the third which the lady said there were only 2 and that she had thrown the receipt away. She then found it in the bin to see there were 3 on the receipt. When the food then come out the fish was no better. So I left it and just eat the chips and peas. I know this is pub grub, I’m not expecting best quality fish but that did not taste right at all. I work in customer service and I would not say this has been a great experience at all. The one girl was lovely though and when part of our food was missing she quickly corrected it for us.

Very nice meal at a good price. Service, they could not do any more to make our stay any better

Arrived @ 7: 20 pm had table booked for 7:30 got shown to table and told we only have 15 minutes to order before the kitchen closes was not told about this when booking online after ordering we waited an hour for the 2 meals and then another one was 15 minutes later than that items missing off order when asked they told me that they had ran out... should off been told this when we ordered 😒??

The food was excellent, however, the waiting time was not. Only one chef working on Xmas day. I 1 hour 15 minutes wait for the starter, then 30 minutes between corces, however, I would still recommend the packhorse for Xmas day

If your going to charge extortianate prices for Christmas dinner make it to a decent standard. Food was estremely bland and took 3 5 hours to come out from start to finish. Apparantly only 1 chef working. Well then dont charge those prices. Wont be coming here again. I wouldnt call £240 good value for money for 3 adults and 3 kids.

Took our staff for lunch, Food very good and excellent value , only small criticism, very very long wait for our food (1.5 hours) that said would definitely visit again