Based on 482 opinions finded in 1 websites
Opinions
We decided to stay here again as last year was really nice, great service. no probs, however!!!! unfortunately our visit this year to celebrate my birthday on Saturday 5th October was absolutely diabolical. Firstly.. the shower was broken in our room, so we had to move rooms, this should never of been let out! secondly.. my boyfriend went to get drinks from the bar and was totally ignored!!! this happened to our family also so we all walked out!! Bar staff terrible, they all need more training!! thirdly.. in the morning of my birthday 6th we went down for breakfast greeted by a polite young man although he looked very unprofessional, and was told that we would have to eat breakfast in the bar area as the bar staff from the night before did not have time to stay and clear up the mess and set up breakfast!!!! there was beer mats on the floor, dirty glasses and sticky beer all over the table where we were sitting. As we had paid for the breakfast already we stayed and hoped it would be ok, however, we were extremely disappointed with the service and asked for a breakfast refund!! I did complain and the management were supposed to telephone us to resolve our complaint about our entire stay but we have heard absolutely nothing, the manager even emailed to say he would phone but he obviously cannot be bothered. We are disgusted with how we have been treated the one star is for the cleanliness of the room. Realise there is new staff and management and it takes time to settle in but there is no excuse for poor service!!!
Wanderer798304 . 2024-10-10
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We had a great meal at the Ox. The service was friendly and efficient and the decor very relaxing. The starters and main courses were excellent. The Portugese house red wine was a great accompaniment to the beautifully spiced dishes.
Scottkjs . 2024-08-29
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Stayed here for the weekend as we have stayed before in March, amazing place lovely staff and great food, Sheila the manager is so lovely she goes out of her way to make your stay perfect, rooms are nice but looking very dated need a good sprooce up , and bit of money spending on them . Bathroom needed somewhere to put things like a small table or bathroom cabinet there is just nowhere to put anything . Didn’t spoil the stay though as it’s always clean and has a comfy bed. Had food both days which was nice presented well and good value. Nice atmosphere on the evening. Breakfast was lovely really nice food and I cannot fault it. As said earlier Sheila the manager is a credit to this place she goes out of her way to ensure your stay is enjoyed. Definetly will be back .
Aileen Y . 2024-07-01
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Booked the Ox 2 for a joint party with my friend. We called and visited ahead of time and were assured that:- 1)The balloon display that was in situ was going to be there so we cancelled the display we had booked (the cleaners then burst them all and removed the morning of the party!) 2) Spoke about getting the bottles of Prosecco at a reduced price-agreed £23 - on the night they refused to honour this and charged £30. 3) The leather sofas have seen better days - there are rips in most of them 4) The floor is hazardous in places and we had to stuff the holes - but then staff put rubber mats over , which were unsightly. Overall its a great venue for a party and the two bar staff Wilson and Theo were excellent and so helpful. It was just a shame we had these few issues. There was no apology for charging the full amount for the Prosecco and no offer of reducing the outstanding balance
janeJ2494FQ . 2024-05-21
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A tasty and delicious lunchtime menu. Good on budget too. A two course under £10 All the dishes were good quality. we shall be back.
Tour116048 . 2024-04-06
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Came for a birthday meal… after eating here numerous times in the past and loving the food! Such a disappointment, restaurant feels so run down now, no atmosphere, freezing cold, and the food was dire! I have no idea what has happened to their kitchen staff but that was the worst meal I have been served, Weeping Tiger, which used to be amazing… the steak was beaten to an inch of its life, cold, fatty, no flavour and when returned as inedible, the replacement meal ordered of Beef massaman was chicken, but at this point we couldn’t bothered to say anything. And even that dish was tasteless with rubbery chicken! Even the kids meal tasted terrible. You get better chicken nuggets at McDonald's! Genuinely disappointing!
AnnaD . 2024-03-07
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Lovely place to stay. Stayed here for a night as we were seeing the drifters at the theatre. Staff were friendly, Mary was lovely. Food was great, brilliant service
Swanny-Jan67 . 2023-10-15
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Spent £165 would like to have spent more. Service was not good, we ate at 8pm by 9.30pm we would have liked a dessert. We were not offered, the restaurant was not busy. I realise we could have made the waiter aware however it was obvious by now the kitchen was clearing up. We would have had more drinks if the waiter had asked too. No bitters, very poor. Will not visit again. Shame the food for our starter and main tasted very good just poor service or no service.
kimlayfield . 2023-08-03
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We had a last minute meet up with friends, just an early but brill dinner. Really impressed with the food we ordered - my husband and I ordered the tiger steak and it was perfect. Had a side of stir fry veg which was well worth it and wine brill ! Service was professional and spot on ! We dined with friends who ordered a real mix and all really enjoyed. I would thoroughly recommend the tiger steak - one of the best meals we have had in a long time, as a local to Ashley Cross great to find somewhere else to go !!
MReeves33 . 2023-07-04
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Great hotel for a short break near the beaches. Clean rooms and lively bar with friendly staff. Thai food was excellent. Good value and we will return
tripper896 . 2023-06-04
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Great food and drinks. Their meals are served well. Lovely ambience. Good place to take your partner.
real_s_v_j . 2023-05-18
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I booked the OX 2 for a surprise party for my husband and I'm so glad I did. It was an amazing venue for my husband's surprise 50th - the venue is great for gatherings - it's like a lodge inside and really private. Sheila and her team at the OX were amazing leading up to it and on the night - they were flexible and provided great service on the night even though it was a busy New Year's Eve. Thank you so much #TeamOx - a really great night and I'd recommend to anyone!
suzannej874 . 2023-01-02
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Went for our work Christmas party. Very average food. Seeing the chef tipping the food from Tupperware boxes onto the plate from a microwave is far from ideal. One of our party changed the order two days before, which wasn’t communicated, so received the wrong meal. Then waited 15mins for the right food One of our party was veggie but received a Turkey pie. This is so disappointed All in all very poor through out. Didn’t even get a free drink to say sorry. When it’s a table of 10, spending hundreds of pounds, thats pretty poor. Won’t be returning.
danlaradventures . 2022-12-09
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We were the only diners in the restaurant as we arrived early, we had a lovely bottle of primitivo while waiting which gets the 1 star. The rest was utterly appalling, the menu reads fantastically but what it delivers is slop. We has the prawn Thai bao, as yo u can see from my picture this was just a microwaved bao bun filled with ice cold crab mayo which was mostly mayo and several dangerous large shards of shell. Vile I didn't eat it. The main ls my partner had a panang lamb shank which had been microwaved (and was admitted to) shocking for a charge of £19 you should be ashamed. I have a duck red curry which was made up of gristle and fat and very awkwardly served to be able to eat. We were both genuinely concerned the food may make us ill. I don't think taking 50% off the bill was really adiquate as none of the food was remotely edible so it was still a massive waste of money for us. Leason learnt. Maybe spend more money on food quality and less on decor.
Bella F . 2022-11-17
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A beautiful restaurant with delicious food and a great atmosphere. Customer service was good as was the room. A big comfy bed and very clean. Would recommend and would stay again.
AMills91 . 2022-11-12
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Visited here on bank holiday weekend with friends. We didn’t have a booking but managed to get seated quickly. The food was great, generous portions and really tasty. The bar man was really friendly and overall good value for money. The desserts were very very very nice! Atmosphere was also great. Would recommend if you like Thai food!
Bradley99999 . 2022-08-31
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I walked into an empty bar and ordered a Peroni and a pint of LIME and SODA this cost over £10. Peroni I understand at £6 a pint but for a small shot of lime and water and a slice of lime is outrageous. The barman was surly(possibly duty manager) basically said take it or leave it. He came outside and asked whether anybody else wanted a drink but ignored us. I'm presuming he knew I would have said no thanks. Your restaurant was EMPTY so we walked up to the FULL restaurant up the hill, it was £7.20 for exactly the same and the atmosphere was top class. We spent over £100 food and drink wise and this could have been your takings and a regular customer. Re-think your business plan. Take or leave my advise. I will not return. 0 stars
P9197JOjohnb . 2022-07-18
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The hotel is very down at heel. We could not fault the food which was excellent but the rooms are untidy and don't appear to be clean. For a £99 nights crash you get what you pay for, but don't expect the romantic rooms that you see in on the website. The barman who was left in charge seemed to have no authority.
Wander546864 . 2022-06-27
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Thank you for hosting our party and bar staff were lovely however, we were very disappointed with the overall service and lack of communication particularly with the money being spent. For those thinking about booking this venue, please be aware that: 1. the person in charge of organising your event, hardly replies to your emails. You are constantly told, 'We'll look into this and come back to you.' and no one ever does. We had booked this venue four-five months in advance and after chasing them on numerous occasions re: menus and drink options etc. no one came back to us until a week prior to our event. 2. If you book catering with them, be prepared to bring bin bags and collect the dirty plates yourself even when staff are collecting glasses. 3. No warnings for last orders so guests weren't able to get their last drinks. 4. Music cuts off ten minutes before venue closes (which is appreciated) however, staff immediately try to usher you out as soon as possible even if you haven't finished the drink you have paid for and before you have even had the chance to order your taxi and accommodate the elderly. 5. When you then pack any left over food you have paid for and decor you wish to take home, you are told off and told to, 'Shhhhh' (treated like kids) and, "You shouldn't even be here at 12am', despite only being ten minutes over 12am. However, lovely venue and the food was delicious.
anonymous1922 . 2022-04-10
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I have been here many times and the food is always wonderful and the staff are very good. There is one particular female manager who I don’t know the name of but who is always very accommodating and helpful, I would definitely recommend
katebL6615YX . 2022-03-24
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Took my mother here for pre mothers day drinks. The place is a bar with a restaurant area. We were sat in the BAR area near the fire. Suddenly without warning we were told by the bar staff to leave "NOW" to make room for diners. No notice or pre warning given. We left immediately but only after I complained to the assistant manager who could see that my mother was in tears, she just said that she could not understand what her problem was. This place does not care what the customer thinks - Proof of that is given by the way in which the management choose to ignore this review. Any suggestions on alternative venues in the Parkstone area that care about their customers would be highly appreciated so that I can make a booking.
PHILIP M . 2022-03-18
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We went for the dinner, and on being seated I put my jacket on the back of my chair. A little later we could smell something odd and started looking around for the source, to discover that there was a small candle on the window...
HelenV385 . 2022-01-13
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Booked a table last minute as it is dog friendly. From the minute we walked in we were looked after by the welcoming and friendly staff. The ladies that looked after us couldn't have done more, especially the lovely lady that took a shine to...
paulaM6296GO . 2021-12-24
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appalling. In a world where hospitality is recovering it's a real shame to see. We were sat at our table and I noticed a drip coming from the ceiling which I informed the manager of. She told me that someone must be having a shower...
B5698WIjayh . 2021-12-19
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This is a pub with rooms. I stayed here for business and also ate here The bedroom was fine, a bit quirky but comfortable, however there was no desk, only a dressing table to work at which was inconvenient. The decoration was also a bit...
HenryStanley . 2021-12-09
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We were pleasantly surprised when we spontaneously decided to try the Thai lunch menu on Saturday. I can highly recommend the tasty Chicken Pad Thai with rice noodles. I didn't like the texture of the few pieces of Tofu in it but removing the Tofu...
SA_Traveller081 . 2021-10-19
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Burger was nice but not exceptional for £15.95! My friends Thai food clearly heated up in a microwave as had ring of food around plate.. and came out to table at same time as the first drinks! Even after long wait and request for plates...
Karen B . 2021-09-22
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Firstly, I never read the Tripadvisor reviews for this place prior to booking and I'm glad I didn't as I probably would have steered clear! ... having now read some of the more damning comments I can't fathom out how things could have been so...
jjwLuton . 2021-09-14
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This was once a vibrant bar that served great food and drinks that also delivered great service; it’s now a dead bar that serves disgraceful drinks and has management that have no clue how to handle a complaint, completely dismissive of the poor standard that...
jagos505 . 2021-09-10
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My partner and I have been coming here frequently before but haven't for the past 2 years because of Covid and a couple of bad experiences with bad tasting drinks. We have tried it again tonight with our son and suffice to day the service...
N3222SXdanielb . 2021-09-10
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Excellent place to stay for golf trip , near several good courses eg Parkstone with plenty of reasonably priced rooms and the restaurant serves excellent food with a Thai twist
Gary R . 2021-07-08
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Had a table booked prior to the England v Czech Republic game, and a dozen or so of us were quickly sat down and drinks were flowing. A few of us opted for the mixed starter which was very impressive, but my main course of...
captainpalatick . 2021-07-06
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Shockingly dirty hotel. Avoid at all cost! The room we were allocated (room5) immediately had an air of thick dust and a musky scent as we walked through the door. As soon as you sat on the bed in sunk to the base and the...
Curious19129880484 . 2021-07-05
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Roasts and Thai food. Very nice decor and very attentive staff. The chef even did us a full Sunday roast without the meat which wasn’t on the menu. Thai food looked good too.
K9237TWpams . 2021-06-21
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Popped in on the offchance for an early evening drink with my daughters and was pleasantly surprised. Staff were really welcoming and attentive, decor is tastefully laid-back Thai style, nice, stubtle music played in the background to add to the ambiance. We had the Paul...
jammydodger63 . 2021-06-14
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Lovely menu with lots of choice , wines fine too, my friend had never had Thai food before and really enjoyed it. Breakfast good, we felt bad as the only residents, but the waiter made us very welcome
giggsAlvechurch . 2020-12-05
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First time visiting the Ox, a little nervous before hand reading the past trip advisors reviews but they pulled it out the bag. We enjoyed two lovely starters and two delicious mains! The place had good atmosphere although the Aircon was pretty chilly. Hosts very friendly big thanks to zsolt! Food is delicious - good job chef's!
ABILB . 2020-08-23
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Booked 2 rooms for 2 nights for my teenage son and I. On arrival in the evening my son took a shower in the twin room only to find that the steam had highlighted the message "I'm watching you" on the bathroom mirror. Not surprisingly he found this extremely unnerving to the point where I slept in the other twin bed that night, leaving the double room we'd booked unused.The twin room itself was poorly presented and unclean - large, unpleasant stains on the bed base and carpet, tears in the net curtains, a bedside light with no plug to put it into.....extremely disappointing and not reflective of the amount paid for the stay.On arrival we tried to book breakfast and were told since we were the only guests who wanted breakfast we'd just have to go to the coffee shop over the road instead.When we came down early Saturday morning (we were leaving to go out for the day) there was noone in the bar or restaurant area for me to complain to. I tried phoning during the day but noone picked up. I raised my concerns as soon as we returned that evening but at that point had already decided to check out and stay with friends for the second night as the stay was so unpleasant.I was promised a call back re my complaint which never came....after days chasing I was told no refund or reduction would be offered (I'd settled the full amount in advance of my stay). Despite numerous calls and emails I've had no replies.Absolutely terrible service, appalling rooms - avoid!
michellebB4339VG . 2020-08-02
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Worst bar/restaurant in Poole!Over priced and over rated and my god the staff are shocking! Either retired or still in school, rude lack of customer service and could someone please explain the hygiene behind the scenes! A drunken manager with long red nails and not a care in the world! Should be shut down!Let’s not get started on the ownership of the “company”
W4335KZjennyd . 2020-05-21
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Sorry to say the food in this place is pretending to be Thai. Not a patch on Koh Thai. The bar area and restaurant are very comfortable and furnishings are lovely. Let down totally by the dreadful non authentic Thai food. Will not eat here again.
kazzy943 . 2020-03-01
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Great Thai restuarant. Welcoming, attentive and helpful staff serving a wide range of very tasty dishes. Most of the menu is Thai with dishes ranging from mild to quite hot plus a few traditional english dishes like steaks.
mjatsts . 2020-02-04
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Absolutely brilliant night celebrating my wife’s 50th Birthday with family and friends. The Ox has a wonderful ambience in a warm atmosphere. Cannot speak more highly of the customer service provided by Zsolt and the staff. From the moment of booking to the moment of leaving, nothing was too much trouble, offering those little extras with attention to detail and ‘going the extra mile’ to deliver a fantastic service and making my wife’s Birthday meal with special friends and family a brilliant evening. Food was superb, catering for a variety of tastes from Thai to European with Vegan and allergies catered for, so everyone could eat something they liked. Thank you Zsolt and your staff! Would definitely highly recommend The Ox!
westronman365 . 2020-01-12
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Sunday lunch was awful. First noticed the glasses were dirty, not the first time this has happened in this restaurant. The roasts were just OK, the veggies were dry and looked like they had been warmed several times. Ribs were thick and gluey, not pleasant. The worst thing was we were overcharged £40 - check your bill is my advice.Won’t be returning the place is not pleasant.
Caroline V . 2019-12-24
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Our second visit lived up to the expectations of the first. The food was delicious and authentic Thai and came at a price that was surprising. The venue is comfortable and the service was really good with the waitress having a good knowledge of the dishes available. We look forward to our next visit.
chamoi2010 . 2019-11-07
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Visited the Ox recently when my sister and her partner came to visit as we’d been before many times and had always enjoyed the food and the atmosphere at the bar and in the restaurant. We hadn’t been since the menu changed to Thai but were impressed with the extensive menu. On arriving they were slow to seat us. We were eventually asked what we wanted to order and had to request a round of drinks. The starters were quite nice (we had the chicken satay and the spring rolls) but weren’t far off the price of the main courses. The main courses however were really disappointing. We all had different dishes ranging from the cashew nut and chilli chicken stir fry to the beef red curry but all of them were bland and the sauce seemed watered down. When asked how our meals were (presumably because we’d all left a lot on our plates) the waitress didn’t apologise but instead went and told the manager. He came over and asked quite aggressively what was wrong with the food to which we explained politely that it was quite tasteless to which he had little response. Needless to say we won’t be returning which is a real shame given the our nostalgia of the former restaurant. Poor slow service and less than mediocre food. A bit of an embarrassment when we’d raised the expectations of our guests!
Tinewolf9 . 2019-11-05
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The Ox has always been one of our favourites for a Saturday evening drink or Sunday afternoon drink.However last couple of times we have been there I don't feel it's acceptable that Dogs should be sat on the furniture or bar stools. And today on the bar itself was the dogs ball & ball thrower? I do not think that is hygienic at all where food and drinks are served!!Perhaps dogs should be away from bar & food area!
Upton671 . 2019-10-20
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All to often Sunday lunches flatter to deceive, as a family of four plus a baby we had a really good meal enjoyed by all. The food met our expectations and the service was good and attentive. I was was concerned by some previous negative reviews but our experience indicated they were unfounded.
Tony S . 2019-10-17
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Went for Sunday lunch as our first time eating here, service was initially a bit slow with people who arrived after us being served first but once we had got over this little glitch it was a very pleasant experience. The food was lovely and it’s a very relaxing environment giving a great value dining experience.
simonj816 . 2019-10-13
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the atmosphere was nice and welcoming. the portions were decent and well rounded. the food was nice and like a classic pub
theolicooper . 2019-09-26
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Always loved the Ox however since they changed to a Thai menu, it’s really gone downhill. Thai food is very average and doesn’t compete with places like Koh Thai.
sophiec693 . 2019-08-31
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Went to this venue with some friends, as we had done a couple of years ago, when we had an excellent meal, nice steak on a board with vegetables and a wire basket of chips, well presented and tasty. Went there for special meal with some friends, the meal was awful, looked like something the good had sicked up, they now appear to offer mainly Thai food which was very poor and not a patch on the previous menu. We had to summon the staff over to reluctantly took the order. A total disaster from the previous meal we had there. Not a venue to visit again !
Derektrixon . 2019-08-13
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Ate here with friends, and was pleasantly surprised. The atmosphere is very nice and the Thai food was tasty and well presented. Will definitely visit again.
spearce53 . 2019-08-07
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The food is very good - authentic and full of flavours. However, the prices are too high for what you get - especially the Ox sharing platter which was £18 and definitely on the small side. We won’t return in a hurry as there are many other brilliant Thai restaurants in the area.
AnnieKC93 . 2019-08-04
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went with friends and the food was tasty. Authentic thai and cooked to a great standard and was tasty and plentiful. the price was reasonable and I don't know if it was an off day but the service was a little slow and they try to palm us off with a warm bottle of white wine and when we said it wasn't good enough tried to blame us. still it didn't stop us enjoying our meal and the bonus is they service timothy landlord ale is you like it which i do.
sidmackem . 2019-07-01
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Returned yesterday for Sunday lunch . Decided on the Thai menu . Soft shelled crab delicious. We had many prawn dishes equally delicious. The cocktails were perfection . The Manager was extremely helpful and attentive. Can’t fault this restaurant. Highly recommend it.
645nicola . 2019-07-01
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A group of 5 adults and one child had lunch for Father’s Day. All of the food apart from one dish was delicious. The beef on the Thai beef salad was fatty. This was mentioned to the waiter with no real acknowledgement. So I sent a fb email with the same feedback which was also ignored. The lack of customer service would sadly put me off returning!
traceypie . 2019-06-23
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Why was I so stupid to cancel the Du Vin Hotel to stay here!!!! The room number 1 is supposed to be a deluxe room at the cost of £110..how you can charge this for a room with outdated furniture an outdated bed and a TV we couldn't switch off is beyond me... The noise from the traffic is horrorendous and we had no sleep... The carpet was covered in stains I think you have a cheek asking for 110 to stay in this pit for one night although I will say it had a decent bathroom still not worth 110..no breakfast included in this... On check out nobody asked how everything was... Never again for us so glad to be home in our bed tonight for a decent sleep.
patbW3550NY . 2019-06-15
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I visited The Ox with a friend and decided that I had to return with the family. The food is excellent and quite honestly the best Thai food I have ever had at very ready price. Especially the lamb shank massaman
Paul P . 2019-06-04
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This was my first visit despite driving past The Ox many times. My friend suggested it as a place for dinner and I was really excited as I love Thai cuisine.
BGirl79 . 2019-05-14
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Lovely atmosphere and delicious food, beautiful scenery with a lovley area. Nice and easy to travel location and amazing service from all staff. Amazing and lovely staff made my girlfriend feel so welcome 🙏🏼 Loved every second *****
D4862YUgokce . 2019-05-09
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The bar was a brilliant night. The staff were amazing, helpful, polite and had a smile on their face all the time. I would recommend it to anyone. 10-10
paultanner67 . 2019-04-08
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Came in to the ox for a few drinks with work friends.
Scarlet W . 2019-04-06
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4 of us went to the Ox for a drink one evening it was the first and definitely the last time we will be there. To say the service was poor is being too complimentary, both girls serving left the bar and went to sit in the corner with one of their partners for the rest of the night. When we and other customers wanted a drink we had to ask them to come and serve us which was a great inconvenience to them. They were eating pizza and also had a dog sat up on the furniture with them. At 9.45 the one who claimed to be the manager announced that they were closing when we questioned this she said they weren’t busy, with this attitude we were not surprised. Considering we had been there since 7o’clock and put well over £100 over the bar we couldn’t believe the attitude of the staff.
AndreB701 . 2019-03-29
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Just a drink in the bar. Lovely welcome but please guys. always check the glasses you serve from for smears and chips, Mine had both. I didn't make a fuss about the smear to avoid upsetting my husband and then only saw the chip at the end. Eyesight check and training for the staff please. Such a shame when everything else is so good. It kind of makes you wonder about the state of the kitchen when a glass isn't clean.
DeliciousDorset . 2019-03-27
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I never feel the need to write a bad review as I always try to see the best in places but this was a very disappointing experience for me from start to finish.
William P . 2019-03-16
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Great atmosphere and imaginative décor. The staff are all very friendly and our waitress went the extra mile and ran up the road in order to buy bananas for us from the local shop so that we could have banana firitters, as they had run out! Very impressive.
PamGL . 2019-03-03
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I stayed here as friends had hired the Ox2 for their engagement party and it seemed the obvious choice.
. 2019-02-26
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Today I stayed at the Ox - Feb 2019.
. 2019-02-17
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My wife organised what was to be a lovely birthday surprise for me..... turned out to be the worst birthday ever thanks to the poor quality of both staff and management at this establishment.
. 2019-01-30
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Went with friends as we were visiting- have stayed here and have eaten here before. We went for Sunday lunch.
. 2019-01-21
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Had a pleasant Sunday Roast today. Choice beef or lamb Great surroundings & nice staff. Would I go again ? Yes Oriental dishes also offered
. 2019-01-20
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I had booked a table for two on a Saturday night for a nice meal before a show. I had heard the food here was great.
. 2019-01-20
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Took a group from work very near to Christmas, place was heaving, but the service, food and atmosphere were excellent. Catered brilliantly for a specific food allergy. Definitely be back next year.
. 2019-01-15
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We went here before Christmas. The food was great all our friends ate from the Thai menu, we sat right next to the kitchen so saw the food being prepared and cooked which was nice.
. 2019-01-14
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Went for Christmas Lunch. Excited as very expensive. Set meal with choices decided prior and payment in full required at beginning of December. The Turkey meals were OK (not nearly as good as turkey meal before Christmas) but beef tough and mashed potato cold. Portions small. Atmosphere good however. Such a shame as The Ox was well known for Christmas When old Restaurant Manager was there.
. 2019-01-03
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Recently went to the bar at the Ox for the first time. Had a good evening, but totally spoilt by an overcharge after buying two beers. Didn't notice at the time that debit was a lot more than verbally advised. Called as soon as got home and noticed. Despite six calls and 2 emails, and manager (Sheila) promising to resolve, she has never called back, and the issue remains unresolved after nearly 3 weeks so feel that it is likely to remain that way . Very disappointed. Wouldn't recommend, as clearly no idea about good customer service and obviously concerned as to how the overcharge occurred.
. 2019-01-01
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A friend and I popped in on Sunday 30th December for a drink, we asked for the cocktail menu only to be told by a miserable barman that he didn’t have one and wasn’t expecting to make cocktails on a Sunday!!! After a lot of huffing (on his part) we said we would just have a G&T;.
. 2018-12-30
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Had dinner here with friends before we saw a show , the pub was lovely with a lovely atmosphere, we ordered drinks and sat down , the menu was really lovely and I felt spoilt for choice , I chose the Thai chicken green curry with chips .it was really lovely and full of flavour , we all enjoyed our food and the service was great, I would recommend xxx
clairer1965 . 2018-11-30
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I have to say this hotel needs to invest in better windows- I honestly felt like I was sleeping on the pavement with the amount of noise of passing traffic. You think when staying above a restaurant/pub you may be disturbed by the noise from there however we couldn’t hear that at all... all night we just had the passing traffic noise, with a lorry driving past even shaking our bed at 3am... on top of this in our room the flush on toilet was semi broken, the toilet roll holder had fallen off and the shower head wouldn’t stay up alone... so seems like rooms needs a bit of DIY love and care! I’ve seen mixed reviews on here with people also saying they had a lovely quiet night- all I can say is if you do stay here don’t stay in room 3! Also upon checkout the lady literally just took our keys and said thanks... no interest in checking how our stay was!
MissL1989 . 2018-11-11
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What a shame this place has gone downhill. We used to love going to The Ox . It has slowly but surely destroyed itself.
kazzy943 . 2018-11-06
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Booked a party of 21 for dinner for a 70th Birthday Party. At the time of booking the menus were changing so we waited in anticipation for what might be on offer, as we knew and had eaten at the Ox on previous occasions and always liked what had been on offer.
Twinstanley2 . 2018-11-02
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Although a frequent visitor to Ashley Cross, this was my first time in The Ox this past Saturday and we had a great time! The girls and guys behind the bar were so friendly and welcoming.
EddyC1404 . 2018-10-31
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What a lovely, friendly exciting place. We had a wonderful night with the friendly professional bar staff. The facilities were exceptional and the atmosphere was really electric. Really really nice place to be. Well done all the staff involved.
paultanner67 . 2018-10-29
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My wife and I went down for a couple drinks for the Halloween night and thoroughly enjoyed ourselves. Great atmosphere, great music and the staff were lovely
Rego R . 2018-10-29
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I hired the OX2 the events hall behind the OX hotel, for my birthday party dance. It is the old science hall from a school that has long since gone. They have retained lots of the school features and added a mezzanine level for extra seating, it even has an off the ground open log fire to add a real cosy feel to what is a super quirky room. It has a bar at one end and Jasmine our bar person was superb, serving everyone a smile with their drink. Everyone who came has said what a great atmosphere it has, I have to say this has become my favourite event space for any future parties, everything about it works.
BirdyDorset . 2018-10-29
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Rude staff no more I can say customer service zero cold a real shame very sad to say the least 24 10 18
Paul C . 2018-10-25
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We were looking for somewhere in and around Ashley cross for lunch, and The Ox had been a recommendation - and what a good one!!
Lynx_no1 . 2018-10-25
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Just had a party in The Ox2, a small character venue behind the main pub. An adorable, authentic, intimate venue, with a bar, sofas, tables and chairs if you prefer. Wonderful bar staff in the evening, although the “canapés” I booked were a disaster. The pub seems to be going through a change, and on that very night turned into a Thai restaurant, and the original staff have all left, so it was very stressful that week organising what they could and couldn’t do. I have to say that battered spring rolls and samosas, together with a huge bowl of cold pasta!! Was NOT canapés!.
Discover281282 . 2018-10-22
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OMG. I wish this restaurant was in London . It’s up there with Zuma.. all of them..
645nicola . 2018-10-20
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Great Thai, you can always judge how good it’s gonna be based on the tomyum - 👌 Had lunch here, will be back for dinner
Matt-christcurch . 2018-10-18
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I don’t often leave reviews but this place really took us by surprise - the food was absolutely delicious and the team there, friendly and welcoming! We are huge Thai food lovers and this place is up there with the best we have tried - the Tempura King Prawns were unreal! My personal favourite was the Thai Green Curry! We will definitely be coming back here on our next trip to Dorset! Thank you!
Leanne D . 2018-10-15
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Really great place to spend an entire Sunday with a group of friends. I didn't realise the menu had changed to Thai food but I was pleasantly surprised when I found out. The standard of the cooking was great. You wont regret the visit!
Sam P . 2018-10-15
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Had a fabulous three hour lunch with 5 friends at the Ox. New Thai menu which was very authentic. It’s my favourite food so I have tried many, including Patara in London. Great Thai chef producing Tom Yum Goong and lovely Green chicken curry. Hope to be back soon. Decor was novel with indoor trees and good acoustics.
dstern398 . 2018-10-12
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Tacky signage outside probably should have given us an indication to the standard of the food..... it’s overpriced and the lardy mess I was served as ‘tempura vegetables’ was disgusting. The tempura vegetables which according to the waitress is ‘authentic’ because the chef said so, consisted of onion and peas- that were probably frozen and checked into fat in a lump with some batter poured over.... as that is how it ( the lump) was presented. I’ve said it before- I always judge a place by how they put a situation right.... this place took back the food, insisted it was authentic, and didn’t offer a refund or replacement. Won’t be back....
Jo M . 2018-10-11
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Stayed in The Ox on the back of an extremely enjoyable business dinner in January this year. Compared to January I can only say that the restaurant has really slipped. A lot of the menu wasn't available, and the scallop starter appeared within 2 mins of ordering, it was obviously sitting there for a while... as for the room, I am listening to the traffic on the main road and don't have a proper shower for the morning, only a bath. .... I.e. room 12
GregNorman . 2018-10-02
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Not been for a couple of years. Liked the food a lot with many different dishes we both would have chosen. Service pleasant but a bit haphazard. Although we booked no sign of it on booking sheet. Fairly priced. Seemed popular with big returning parties. Will return to try other dishes.
Aldhelm . 2018-09-17
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Highlights for me were the gorgeous food especially the fillet of steak and my prawn starter. The staff were very welcoming and friendly. When I am next in the area I will definitely be coming back for dinner.
BlackKittens1990 . 2018-08-24
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We are always looking for a roast on a Sunday that woes and it’s harder than you might think. We went to The Ox On a Sunday in early August having booked. On arrival we noticed that we were the only people there, warning signs we thought.
liammonkey . 2018-08-13
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It was good pie and mash. CAn't say much more than that. It was quiet in the restaurant which was fine. They stop serving at 9pm so don't arrive hungry any later because we were not told that and we had a bit of a journey.
Lizzy K . 2018-08-13
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This place is terrible the management
jonrich67 . 2018-08-03
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