The Grasshopper in Poole

Was a bit busy but great staff and food! Sofia was our server and she did a fantastic job

I had a fantastic experience at Grasshopper Poole, thanks to Elena, who served me at the bar. She was absolutely exceptional—friendly, professional, and attentive to every detail. Her warm attitude and great service made my visit even more enjoyable. It’s always a pleasure to be served by someone who genuinely cares about customers. Thank you, Elena, for making my experience so wonderful!

Elena was really hospitable and knowledgeable about the wines, recommended a really nice red wine - ended up having 3 glasses! Thank you Elena.

Came in for lunch and was greeted warmly by Izzy! Sat us down to our table. The service was amazing and the food was delicious, will definitely be coming back and would definitely recommend coming here!

Had a disappointing experience at The Grasshopper Pub & Restaurant. Stopped in for a well-earned beer after work, only to be met with poor service and a complete lack of knowledge from the barmaid (blonde, glasses, pigtails). Ordered a Cruzcampo—told the keg was acting up all day. Fine, we switched to Birra Moretti instead. What we got? Two completely flat pints with zero head. When I asked if they were supposed to be like that, she insisted Moretti was meant to be flat and should be stirred with a straw first. She even grabbed a random straw, stirred both beers, and watched them go even flatter. Completely baffling, clueless untrained barmaid. Later, my colleague ordered two more, specifying not flat this time. She said, "The gas must be out," to which she replied, "Ah, I'm on my own, so I don't have anyone around that can change it." So, after all that, it wasn’t a ‘flat-style beer’ or a special technique—just a keg with no gas. And yet, she kept serving flat beer to every customer instead of fixing the issue. The inconsistency, lack of product knowledge, and unwillingness to resolve the problem were frustrating. Management needs to ensure staff are properly trained and supported to maintain basic standards. Customers expect—and deserve—better. Also, beware of the car parking scam they have going there. Not sure if it's related to my review but I've just received a parking charge of £100 even though I was a customer of the pub.... absolutely disgusting !!!

Amazing service from izzy, will definitely come again. Thank you x 😊

Poor service , had starter then asked a few times for mains , in the end ended taking starter plates and drink glasses back to bar as no one asked how starters were ok ? 45 mins before mains came out , only after asking again !!!!

Lovely, helpful, cheerful staff! Food was good too!

Had a great experience this evening at The Grasshopper. At a loose end for a bite to eat and thought we’d give it a go. Really happy we did. We were looked after by Neil and Phil. The service was fantastic. Great interaction and conversation. The food was really enjoyable and served in a timely manner that you’d want and expect. No waiting around, just what we needed. Thanks Gents and complements to the Chef. We’ll be back.

Awful last night!.. Girl running around with a trainee who didn’t have a clue.. Food was lovely but no steak knife and curtousy’is your food alright?’ Overpriced-won’t be going back.. Shame because it’s a lovely place

Such a lovely lunch, staff friendly and knowledgeable, and food delicious, defo coming back and bringing friends, thanks guys

Very good pub. The Sunday roast wasn't the best but it was very cheap, so..... But the place is looking nice and very stylish. I would go back.

I've been I like to think a loyal customer of The Grasshopper for the past five years, and it has always been a lovely place with great service and a warm atmosphere. However, over my last few visits, I've noticed a steady decline, and unfortunately, tonight was no exception. The pub was cold, and several tables remained uncleared for the entire hour I was there. Despite the size of the venue, there seemed only three staff members were on duty, struggling to serve both the bar and restaurant, which clearly isn’t enough. The raised area, which used to have a cozy fire adding to the charm, was once again left unlit. Instead, it now seems to function more as a kids' play area. Additionally, the overall atmosphere has changed there seems to be a few people not rushing to the bar lets say which doesn’t help create the vibrant and welcoming environment the pub once had. I’m not sure what has happened behind the scenes, but The Grasshopper Pub is certainly not what it used to be.

Has been my local since I moved into the area and honestly what is there not to love- great food, decent beer and lovely atmosphere, plus all the crew are lovely. Always glad to be greeted by Jordan and have a good chat 👌

Good quizmaster. Good atmosphere. Good pinot noir. Very, very poor quality sausages. Mash so so. Reported vomit in one of the urinal bowls which appeared to have been there sometime. Still there 2 hours later! Overall, not my experience of a Hall & Woodhouse pub!!

As an older person l still loved this place. I have not been there since it changed from the Halfway Hotel. Good selection of drinks but you have to like badger beer if you want a beer ir larger from the pumps. Toilets were the only problem with this place it was very busy and they were backed up and the floor became a swimming pool.

Nice people, nice food. Bad location

Phil served us, we popped in post run and Dog walk, good food, really dog friendly. Chilled atmosphere which was good. Food very nice.

We had a lovely meal tonight. Staff are always attentive, Tasha looked after us very well, kitchen staff were busy and prepared the food well, it was very tasty. Excellent evening.we will definitely be back.

We had a lovely lunch today at the Grasshopper, Marcus greeted us at the door and looked after us brilliantly throughout. Food was lovely. We will bad returning soon. Thank you

First evening visit to this pub. A table of 13 . Could not fault a single thing! Food was delicious 😋 but the service was excellent. Our waitress Jenna went above and beyond to make sure everyone was happy. Double checked the order carefully before returning to the kitchen. Jenna noticed my disabled Father struggling to get through on his mobility scooter and immediately helped by moving tables and chairs for him. All of us commented how good she was. Thank you Jenna we will definitely return soon and spread the word about such an enjoyable evening 😊

Booked a table at 7:00 got seated at 7:30. Ordered food at 8:00 got the food at 9:10. Overall pretty shocking service and food was mediocre.

Definitely not kid-friendly. Disgusting atmosphere, dirty tables and toilets, poor service, and bad food. I do not recommend this place. And unfortunately, the kids stopped running as we left five minutes after you approached us. Every day, we visit different restaurants, pubs, and cafés, and we have never had any problems. Almost everywhere, people love kids, and the environment is kid-friendly. So don’t blame my kids for your unprofessional attitude. The kids running around doesn’t change the fact that your place has poor hygiene and bad food. I have already reported you to the FSA and BCP and taken some photos of the sticky table and the disgusting toilet. Instead of making excuses and acting important, raise your standards and improve your service.

Great service. Great atmosphere Great singer. What a Saturday night. We will definitely be going back Thanks to all today, great service

Really clean friendly atmosphere ! Nice food well presented

Popped into The Grasshopper and had a great time. Jack was spot on with my drink and very welcoming and friendly and made sure everything was just right. The fish and chips were proper tasty. The place has a lovely cozy feel to it, especially with the fire going – it’s warm and welcoming, perfect for relaxing on a chilly day. Loved that it’s dog-friendly as well, with water bowls for the pups. All in all, a brilliant little spot, and I’ll definitely be back.

Lovely staff and delicious food, great atmosphere and seating plan.

Big pub with lots of seating. Service was relatively quick. Menu is decent, standard pub food. The chicken burger with BBQ mayo was pretty tasty, food portions are decent. No complaints

Great menu, fantastic staff. Went for post- holiday team gathering. Had a long table to ourselves, including spaces for 2 wheelchairs. Easy to get around inside. Friendly and helpful staff. Quiet but not silent. Good range of food. Went on a Saturday between 12-2.30pm.

We all had a really lovely meal at the Grasshopper, the staff were brilliant and very helpful but the meals were cold

Great food for a wedding reception

✨DOG FRIENDLY✨ good food & service, The beer battered fish I had was big and well cooked. They go the extra mile for dogs by welcoming them, a barrel of water for when they get thirsty and lots of treats readily available for free for your four legged friend.. Jake who served us was very helpful & a good member of staff. Thank you Grasshopper

Great venue, lovely atmosphere for meetings I have and also for a big family meal there. Staff are always friendly and helpful. Food is great too. :)

Inedible beef with not a hint of pink i think my shoe would have been easier to ingest. Potatoes dry to the point of tasteless, parsnips were just like mush, carrots over cooked peas and leak over boiled i have never left so much food on my plate. We were asked if we had any food allergies and we said my wife cannot eat onion but she still got served the leak and peas then when we complained the server didn't understand that leaks and onions are similar. I offered to pay for the drinks and one of the meals but was only charged for the drinks, his manner was rude and the fact he argued about leaks not being onions made it all a very un pleasant experience. Being local we will never eat there again, or recommend anyone we know to eat there.

Great meal in a friendly restaurant.

In novemeber which was the Second time I had food. The fish pie was brilliant highly recommend it. Fast forward to 6/1/25, I received a parking fine. Ok we didn't know we had to input our reg (really wasn't paying attention to signs outside), when we noticed, we spoke to the girl behind the bar said "write your details down ill correct the info' (amazing). I made a phone call to speak to the GM (Phil). I explained what happened, Phil couldn't of been more helpful. Phil took my details and has contacted the park fine company and sorted out the fine. This is amazing customer service. Thank Phil and team. Highly recommend coming here. I certainly will be back to personally say thank you.

An excellent brewery owned pub with well-kept ales, a nice food menu and helpful friendly staff. I have eaten here several times and always go vack when visiting relatives nearby.

Served by John great service couldn't have not been nicer Brilliant atmosphere Good food

This pub needs to remove the man doing the pub quize, making some exceedingly rude jokes that were in poor taste. I would cut ties immediately to a man making Greg Wallace jokes.

Will was fab he definitely deserves his beer very friendly chap

Went in today for lunch, and was seated very quickly, our waiter, Will was very cheery and happy to help. Overall the food was superb and the atmosphere was warm and friendly, I would definitely recommend the grasshopper to anyone out there looking for a great Sunday roast.

Perfect service from the team on New Year's Day. The 33% off food deal attracted us in and the staff were brilliant

I dined here on New year's eve and there was plenty of availability when booking which was great because I made the booking quite last minute. The atmosphere and vibe of the pub was really nice and welcoming. The staff were all friendly. The food was tasty and reasonably priced. I was happy with my experience and would attend again

Great service from Lucy and Jordan!The food was all lovely especially the chilli con carne!Highly reccomend

Dear The Grasshopper Team and Brewery, I am writing to share my disappointment regarding the experience my family and I had during our Christmas Day dinner at Grasshopper. We hold your establishment in high regard whilst we visit a number of your pubs frequently, which is why this experience was particularly disheartening. From the outset, our booking was mishandled. Despite arriving at 13:55 for our 14:00 reservation, we were not seated until nearly 50 minutes later. Once seated, the delays continued, with starters served in a staggered manner. Some members of our family waited an additional 20 minutes after others had already started eating—a disruption that detracted significantly from the meal’s enjoyment. The quality of the food compounded our disappointment. The roast dinners were excessively dry, with insufficient gravy provided (and subsequent requests unfulfilled). Items such as the roast potatoes and Yorkshire puddings were inedible due to being overly hard, likely from prolonged exposure to heat lamps. Additionally, key accompaniments like cranberry sauce were served late, further diminishing the meal’s quality. While the staff were courteous, there was no follow-up during or after the meal to check on our experience. Attempts to raise concerns were either not acknowledged or failed to prompt corrective action. For a meal costing £90 per person—totalling £360 for part of our group which was part of Christmas presents and additional £120 for our others guests it totalled to a meal over £540 for us all—I expected a standard of service and food quality that matched the occasion and price. Unfortunately, this was far from the case. Given the circumstances, I would like to request a form of compensation to reflect the shortfalls in service and food quality we experienced. I trust that you will take this feedback seriously and use it as an opportunity to improve future experiences for your guests. I look forward to hearing from you soon. Yours sincerely, Stevie

We paid £90 each for each member of my family on Xmas day. Everything was terrible!! Seated nearly 1hr late. Food was coming out different times so no one was eating at the same time. The Xmas dinner itself was very dry and it was obvious a lot of the food had been kept under heat lamps all day. Staff never checked in on us to see how everything was ! Crackers had the same jokes/gifts in !! I personally felt like I had been ripped off . The place was obviously overbooked on Xmas day and not enough staff to manage that. I won’t be visiting again.

We had our Christmas dinner and pleasantly impressed by the speed of serive and the exceptionally lovely staff that served us today, food was hot, not exceptional but we did not go there expecting exceptional but we're very happy with the food we received. And 100% goes to staff making our day special. Thank you Meski and Neill merry Christmas

Had lunch on the off chance there would be space We enjoyed the food and Jack served us well checking if there was anything else we wanted. Easy parking Nice casual ambience

This is one of our regular haunts, we always enjoy our visits. A special shout out to Jack who is a real credit to the business.

Lovely atmosphere, pets are welcome, service by Elena was fantastic!

Service is absolutely diabolical. Some waiting 15 minutes at the bar whilst the only staff member waltzes around the pub setting tables and ignoring customers. We heard one guy challenging staff as he had ordered on line from the table and order not turned up as they threw the ticket away. Never again!

35 of us attended a works Christmas function on 13/12/2024, and it was the most badly run car crash of an event I have ever attend: Function Room The tables were bare wood, not nice wood but rough with multitudes of scratches if they were rectangular, I would have thought they were wall paper tables, there had been no effort to place a table cloth on any of them. Who had ever laid the table had not put the correct cutlery down as there were no soup spoons and halve my table had soup, perhaps we could have used the deserts spoons, but only three of us were given dessert spoons, the table decoration was a corporate hat with a QR code on for a free drink. The Chairs where a disgrace there was dirt all over them which could have been brushed of but weren’t, but the white stains on them were not removable. The effort gone into making the room look Christmasy was on a whole new level, a 3ft tree in the corner which was at an angle and a box ¾’s wrapped on a shelf, awesome. Service We were told to be there at 7pm for dinner at 7.30pm, on arrival there was a small bar there, so I ordered a Alcohol free Guiness and a sparkling water but she had to go down stairs to get the water and Glasses for the drinks!!! At 7.30pm we all sat down ready for our dinner, at 8.30pm a lone waitress appeared with 2 Prawn cocktails then disappeared, 15mins later she reappeared along with another member of staff and started handing out the starters she then had to go and get soup spoons we all finished and the two staff came and collected the dishes, we then waited for our main courses at 9.20pm one of the group went down and asked if dinner was coming and was told that it was being plated up, so I went down to get another drink and the two staff that were serving us were working behind the bar serving drinks. At 09.50pm dinner started arriving several of the party having the roast and sat there waiting for the gravy after 15min they gave up and started to eat before it went cold 10 minutes later the waitress appeared with a tray of gravy jugs when someone pointed out it was too late, she said ‘’ I was told to bring them up’’ no apology . A t 1015pm the plates were cleared, and dessert appeared for some, not all as it appears some were missed of the list and when questioned they had to go back to the kitchen although some said not to bother because they had given up the will to live. So all in all 3 HOURS to deliver 35 plates of food that had been pre-ordered. Food The food was of low quality, the soup was tasteless one of the Party requested salt from the staff which never appeared, so he went down stairs and got it from down stairs and the one salt was shared amongst 35, but even the salt could not bring that soup to life, the roast dinners had vegetables missing on the plates so had to request the staff to get some which took them 15minutes the only decent bit of food was the Pie, so I guess they brought that in from an outside source however that was ruined by it sat on a small amount of watery mashed potato, my wife and I had the warm apple pie with custard which was not warm and nor was the custard and my apple pie was different from my wife’s and squashed flat and reminded me so much of an Aunt Bessie’s shop apple pie, lucky there is a Tesco’s near by!! I cannot blame the staff for everything although they did not endear themselves to us, this is a management fault, the booking had been taken but they had not the staff or inclination to make it a memorable one except for all the wrong reasons will I be returning, not if I live to be a 1000 yrs old

Xmas function upstairs. By far the worst experience function I have ever been too, being ex military and in my 50s I feel I know what to expect. Where to start without being picky. 1. Bar was opened briefly and over an hour later than customers turned up. 2. Food I had no complaints, even though served in installments. Others did. 3. Even though I asked for salt during starter. It was not available even when main meal turned up (over an hour later than starter had finished). 4. Staff that was working in bar and serving our food. I saw working downstairs. Yes we had to go down stairs to get drinks. 5. Gravy turned up after majority had finished our meal. Still no salt. 6. We had a 6.30 for 7.30 pm start and and at 2210hrs no deserts yet served. 7. Don't ask about atmosphere or decorations. All I will say. Chairs where minging. No table cloths. Ie decorations we had a Christmas tree and a hat mmm In short, I hope those that had booked a function downstairs had a better experience and service than us 40 have had. Book downstairs is my overall point of this review.

John is super friendly and always helpful,he always makes a point of saying hello and making a fuss of our puppy.

Very welcoming even on a busy Monday night, I was acknoldged by Jack with a hello and be with you shortly. (Always nice to know they’ve seen you)I was just popping in after visiting a person in hospital and fancied a nice pot of decaf tea, we came in Saturday night and had food I had smothered chicken with skinny fries and corn nibs, fiancé had the smothered chicken burger with chunky chip lovely and tasty and hot.

Wonderful service and special applause for John ✨

Amazing night at the grasshopper, phil the GM was a right laugh and the team were in great spirits despite how busy it was and the music was fab!

food has improved a great deal, we were unanimous ! very delicious (however brownie needs improvement) everything else was great. Our waiter John was very thorough and made sure we were well looked after. Would recommend !! happy christmas

Great place for a drink and meet up. Staff excellent. Food is hit and miss

Lovely place, lots of different seating areas. Food fantastic- i had the steak & ale pie. Gorgeous 🙌🏻

Very busy had to wait for a seat

Great food , fabulous service. Overall would highly recommend a Sunday lunch..12 of us and no complaints and my brother is a bit of a connoisseur when it comes to other people's cooking.. thank you everyone 💓

Great place to come for dinner and great service!

Was very disappointed with lunch today The soup was in a very small bowl filled only half full with two massive slices of supermarket bread that was supposed to be whole grain on the side Asked if it was because they had had a rush on soup and that was the last remaining they could manage. Was told no and he walked away ! I asked if I could have some butter to go with the bread and was brought slabs of margarine . My daughter’s drink glass had red lipstick on the rim , so we didn’t order anything else and decided not to have the big Christmas meal we were planning and studying the menu for next week . Pub is cosy and the bar lady was lovely

Just in for a cup of tea with a group of people. Been coming for at least 2 years every week. Service is usually mediocre to poor. Staff seem incapable of delivering 15 teas/coffees quickly and efficiently. Today was different. We were served by Elena who avoided all confusion by taking a name with each order (smart move) and who delivered the drinks unusually quickly. She is to be commended.

A lovely place with a great atmosphere with staff who go out of their way to help. I have been here for food and drinks many times but recently used the function room for a party which was a great space, well organised and a resounding success.

Great venue, lovely staff and a really good atmosphere. We hired the function room upstairs for a 50th birthday which was a great success thanks to staff, particularly Phil, going out of there way to help us.

We hired to the room upstairs for a birthday party. The food was excellent and the staff were friendly and helpful. The landlord went out of his way to help make it a fantastic evening and we are a nightmare, so hats off to Phil for his exceptional tolerance!!

Great service. Was a lovely lunch with the family. Will definitely be back! Jordan was the best host!

Superb atmosphere and service! Food is delicious as well. We sat outside and enoyed our meal. 4 stars as the table was grubby as we arrived (11.45am)

Great Sunday dinner, served by helpful staff (Jordan & Emily). We will, of course, be back! Thank you.

My partner works here, so definitely a bit bias. Workers get tokens to get discounts, so it was around a £50+ meal but we spent under £20. Food is normally pretty good, best to see the menu before comming as it changes and some dishes are a bit lack-luster. 1 point down on atmosphere is mainly due to how loud it can be, its hard to relax when you're hearing 20+ conversations. But my autism does affect that. Overall great food and friendly staff

Great location, but let down with cheap ingredients, too much fat on the bacon and not enough bacon. I know it was mad busy, but food preparation requires more TLC

I had one of the worst dining experiences ever. The staff seemed overwhelmed and rushed, which made service very slow. I had to ask twice for drinks, and our food arrived lukewarm and nearly inedible (chicken wings were slimy and cold, with barely any sauce; nachos were dry and like cardboard). After watching it sit on the counter, we had to ask the staff to check on our meal before it was finally brought to us. They didn’t check on us to ask us how the food was (probably because they knew it was dire) during the meal. The wine was decent, but they mistakenly tried to bring us another bottle 45 minutes later, insisting we had ordered it, when in reality we had to chase our drinks due to the slow service. I’ve had much better food and service at a Spoons.

I used to always love going to the grasshopper, as it was an affordable and great pub to go to, but without any warning the carpark is suddenly a paid car park? A night that I spent good money on drink here has now cost me an addition £100 on parking fee and made me never want to come back? There is not enough signs to show this, for someone visiting at night also no lighting for me to even know it’s suddenly paid?! So upset with this parking fine!

Lovely friendly and helpful service 😀.

Visited this Sunday at 3:30 for the Sunday Roast. Alarm bells rang immediately. No one to greet you, stood by the “wait here to be seated” seated for 5 minutes, seemed to be extremely short staffed. Made our way to the bar, waited for what seemed an eternity to be even acknowledged. No apologies for late service. Ordered drinks and was disappointed that a brewery pub of this size doesn’t have alcohol free lager on tap. Placed our orders at the bar and waited an eternity for the starter to arrive. No one came and checked or cleared the table. The place was almost empty by now. Ordered more drinks at the bar and had to ask for our mains, “Oh, haven’t you had those yet” Two roast beef dinners eventually arrived. And the starter plates were removed at the same time! Personally for £19:95 each I would expect a whole lot more. It’s was acceptable but definitely NOT exceptional!!! Cauliflower cheese (as a £5:95 extra) was as bland as it comes and like all the other veg, seemed to have been cooked hours ago and reheated. Roast beef advertised as “served pink” was dry, grey and unappealing. Small gravy boats of lukewarm gravy. No one came and asked if everything was ok, no one seemed to care anyway. No one seemed to be interested or in charge. Place seems to be staffed with teenagers and young adults trying their best, but definitely not front of house trained. So £75 later, for 3 bottles of non alcoholic lager, one pint of Diet Coke, Camembert shared starter, two roast beef dinners and a £5:95 cauliflower something, were we satisfied? No!! Were we disappointed? Yes!!! On payment, were was asked if everything ok?? No!!!!! Definitely the worst experience of a Sunday roast in years. Stuck away in the cold corner of a huge pub, away from main dining room, left to our own devices and generally ignored Definitely NOT recommended on this performance 2/10 Hall & Woodhouse you should be ashamed. Get a grip!!!!!

Great atmosphere, great prices, food is 👌🏼 and local to me so easy to get to for after work drinks and get togethers.

My partner and I booked ahead for a 2pm table, were directed to our seats and asked if we wanted table service, so we said yes. Half an hour later, still no one had turned up to take our order so I had to go to the bar (which was busy and understaffed). I put in our food order and went back to my table. Half an hour later, no food had arrived. My partner asked the barman if the heating could be put on (there is a sort of firepit thing near the tables) but she was informed that there had been a suspected gas leak and they were waiting for confirmation whether it was safe to turn on!!! In the end, my partner had to put her coat on and other diners were doing the same. I asked the barman for an update on our food and he went to the kitchen. He arrived around 5 or 10 mins later with the food. Despite my initial disappointment about waiting an hour for the food (and despite the fact that we had pre-booked the table) seeing as I was starving, I was glad to see it. For £19 I expected more than 3 roast potatoes, a chicken leg, a slither of stuffing, a blob of red cabbage, some peas, an anorexic parsnip and a yorkshire pudding that resembled a leather baseball glove (and was twice as brittle). I took one bite of a carrot and found that it was cold. The potatoes and chicken was also bordering on frozen. My partner took a bite of her food and hers was cold too, which was odd as she had the beef. Considering the fact that the food took so long, my guess is that it sat around in the kitchen for a while and was forgotten about, and then by the time it came to us, it was stone cold. The barman took the food away and promised that replacements would come soon, but by that point we were already disappointed and not to mention starving. Fresh plates came out a few minutes later (this time accompanied by a pot of gravy and an extra parsnip). I said to the barman that we didn't get given gravy with our previous meals, and he said "We don't usually, but the chef has given it to you this time". That struck me as a bit odd, and then I recalled that my ex-wife often used to serve cold dinners but then drown everything in steaming hot gravy so no one noticed (but that wasn't why I divorced her). Presumably she wasn't employed in the kitchen on this occasion... Oh, and you'd think that after having a customer complain about the quality of the food, basic common sense would make you pop over once they'd had their replacement meals just to check that things were all right...but no. No one came over to check whether we enjoyed our meal, and no one gave any impression whatsoever that they cared whether we were satisfied customers or not. Over £40 later (we also order cauliflower cheese which tasted of neither cauliflower nor cheese but some sort of chalky substance that defied categorization) my partner and I left and swore never to return. On our way out we saw a sign saying that roast dinners were "only £10 after 5pm" and I have to say that if they are up to the same standard as the ones served before 5pm, you'd be better off getting a meal deal from the Tesco down the road.

The roast was a car crash, the beef was tough and chewy.Reminded me of an old pair of boots. Service was slow and no one checked if everything was ok. A epic fail. They were using a microwave to heat food up says a lot. A waste of 58 pounds.

Booked for my uncles 75th and told he'd get a card and something done with his pudding. But he got absolutely nothing.😔😕😢 Not even a mention on arrival or by the waitress. Although his special birthday hadn't even existed. Asked to call to discuss after I raised my disappointment . So I did this twice. Utter waste of my time and effort . One guy took my email address and said he'd said something over yet heard absolutely nothing. Second time Assistant manageress promised a call back that day and again absolutely nothing. This is how they treat loyal local customers. Wish I had booked his 75th elsewhere now. Clearly don't care about their diners experience

Nice pub but ruined by inattentive, surly staff. Everywhere was dirty. Staff were clearly disinterested in customers or maintaining any kind of standards. Service was slow and unwelcoming. Off duty members of staff were sat around the garden (at least one smoking a joint), Beer was good, food ok.

Everywhere is dirty, staff are disinterested, chatting amongst themselves and positively surly. Customers smoking a joint in the beer garden. Staff members (maybe off duty) sat outside swearing and drinking. Beer is good. Food ok. What could be a nice pub ruined by awful staff.

Dirty bar, dirty menus, dirty garden. Littered in cigarette ends and disinterested staff. Decent food ruined by service. Honestly don't bother, there are better pubs nearby.

The menus, bar, outside area were filthy. Waited to order food whilst staff chatted to each other. When I did get served, I was given attitude about having an allergy. Food was ok. Honestly don't bother, there are much better pubs nearby.

Managed to book at short notice, for Sunday lunch. Dog friendly table. Very nice roast dinner. Good selection of desserts, too.

Gorgeous food, it was a shame we had to wait so long for it, this was apparently due to a party upstairs but perhaps increased staffing would have helped, although I understand that might not have been possible. Staff were very polite and apologetic for the wait. 😊

Had excellent service and sunday lunch, Rafael was a great server and was well knowledgeable about fulfilling my requests.

We would highly recommend the grasshopper. We visited while in Poole for the weekend. It looks so pretty from outside and the decor inside is warm and homely. We had a lovely warm welcome and the food was perfect. We would definitely come back. There were good disabled facilities too.

Amazing! Beautiful surroundings! Lovely staff, I recommend having a do there! We had our reception there! It was wonderful!!!

We couldn't have had better service and the food was excellent. Grasshoppers catered for 40 people at a family wedding last weekend, all with different starters, main meals and puddings. Everyone said their meal was delicious and it all ran smoothly. I really cannot fault anything! Patrick and Will were super helpful and we were able to go in to decorate before the event If you are looking for a wedding venue look no further!

My cousin had here wedding here and the staff and venue were AMAZING!! So helpful and patient and made the day a huge success. Thank you!!

Poor quality food (schnitzel chicken, flat iron steak, banoffee waffle). Friendly staff and great atmosphere.

We were staying in the area and popped for a family dinner and was not disappointed! First off the customer service was excellent, we were well looked after and made to feel at ease The food was excellent, right down to the seasoning of the vegetables, steak cooked right and was so good taking pictures wasn't even thought about! Nice quirky set up, craft ales and good vibes. Keep up the good work guys 👍

Love this pub - staff always really friendly and hardworking. DON'T FORGET TO PUT IN YOUR CAR REG UPON ARRIVING! Forgot to do this recently despite signs everywhere telling you to and got a PCN through the post :o( Took it in to the pub promptly and staff took care of it - just need to show proof that you were a customer at time. Great to have such a lovely local pub - let's not take it for granted when so many are closing. xxxxx

Lovely pub, always a welcoming atmosphere. Hard working staff, nothing is too much trouble. Have forgotten to enter car reg number a couple of times, despite signs everywhere reminding you to do so & as a result have been issued with a few fines. Fortunately, Patrick to the rescue & sorted with no fuss. Great customer service, great local pub Cheers!

Always a good atmosphere here and good beer. The £10 Sunday roast after 5pm is a great idea.

A lovely pub but the food is very poor. The staff are great, the atmosphere is good and although the prices are high the alcohol options are fine. It’s the food that lets it down hugely. We have been coming to this pub for many years and it used to be a good go to for impromptu dinners out. Unless Something changes dramatically we won’t eat there again. The prawn cocktail I had was not good. The prawns were so small I wouldn’t even be sure they were prawns! The sauce was ok if a little vinegary. The main course of southern fried burger was disappointing. The burger is obviously frozen and deep fried which if paying under £10 could be excused but it was much more than that. This used to be a great pub for food - what has happened!! It is a real shame.

A lovely pub & restaurant well kept lots of space for everyone & children

This was one of the worse lunches we as a family have ever had, the service was poor. The food especially the chicken schnitzel was like a piece of cold cardboard, the skinny fries were dry and cold. The Mac and cheese with a side of extra mushrooms (£2) , in total there was about one mushroom cut into segments. Never again