GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.7

Based on 2.470 opinions finded in 5 websites

site_photo4

Nº 362 in 508 in Poole

Nº 51 of 73 British in Poole

CUSTOMERS TALK ABOUT DISHES WITH..steakchickencookedoldmusthamcoffeeroastpiemeatpaybeautifulcreamfishpotatoescheesesalad

comment_iconOpinions

Lovely little pub for a pint or two.

site_logo

D C . 2025-05-29

MORE AT Google

Really great service from Jordan and food was delicious

site_logo

Andrew Spong . 2025-05-17

MORE AT Google

Absolutely amazing atmosphere Matt really brought the show. 10/10

site_logo

Tommy Rogerson . 2025-05-16

MORE AT Google

Great night at the Grasshopper - Matt who was singing and playing the guitar was exceptional! Food and drinks great. Love this place.

site_logo

Syd . 2025-05-16

MORE AT Google

This is a really interesting looking restaurant but unfortunately the food was just average. I don't think the Roast beef was worth anywhere close to what I paid for it.

site_logo

Stella Prestidge . 2025-05-07

MORE AT Google

Had a 40th birthday here and they were all so helpful in making sure the night went the best for myself and my guests couldn't of asked for a better service or more friendlier staff recommended to anyone who's thinking about it

site_logo

Shaun Dean . 2025-05-04

MORE AT Google

I recently hosted a baby shower party at Grasshopper, and it was an absolutely delightful experience! From start to finish, the staff were attentive, accommodating, and truly went above and beyond to make the day special. Decor was handled by us so we have full access to the room upstairs before. Highly recommend Grasshopper for anyone planning a baby shower or intimate celebration. We left with full hearts and lots of compliments from our guests!

site_logo

Monix 123 . 2025-05-04

MORE AT Google

I went there with my girlfriend set outside it was a really nice day we decided to have something to eat there's some coffee

site_logo

Dennis . 2025-04-30

MORE AT Google

Food perfectly done. The small plates are so good value for money. So happy. Beer garden lush touch. Great sun trap. I will definitely go back and i recommend this place to anyone.

site_logo

Zoe Baines . 2025-04-29

MORE AT Google

Amazing service. Phil is 🔥so definitely going back. His and his teams service was amazing too.

site_logo

Louise Dukes . 2025-04-27

MORE AT Google

We had a lovely roast beef dinner and a pint here today, and it was very nice indeed! Friendly and helpful staff, lovely surroundings, and a nice little beer garden made it a very pleasant visit. Highly recommend!

site_logo

KEVLAR PRODUCTIONZ . 2025-04-27

MORE AT Google

Stop here and now wonderful place outstanding food seating in the sun pub is beautiful and clean

site_logo

Toughmuck Cleaning . 2025-04-24

MORE AT Google

This is my local and I’ve been here when it’s been heaving and nice and quiet and it’s just the best pub if you want to socialise or chill with a book. All the staff have always been really lovely and Phil (I believe the manager?) has been a fantastic face of the grasshopper so far and really down to earth when I’ve been in for a drink and some food.

site_logo

Carmen Janczuk . 2025-04-23

MORE AT Google

Attended for a birthday gathering this evening. Was served at the bar by Jordan who was absolutely great - super friendly and helpful. And even agreed to get some chips cooked for my six year old, despite the kitchen being closed! Thank you :)

site_logo

Aimee Saunders . 2025-04-20

MORE AT Google

Lovely time and service from Jenna

site_logo

jack wright . 2025-04-19

MORE AT Google

Jenna was a lovely funny waitress and made our evening with friends perfect thank you!

site_logo

Latham Best . 2025-04-19

MORE AT Google

Not having eaten here yet I am unable to review the food. But I have been 4 times recently as part of our antinatal class and we utilised one of the function rooms upstairs. I found the staff to be friendly and knowledgeable and the atmosphere to be positive each time we came. I’m looking forward to eating when our Little Man settles into routines.

site_logo

Christian Orner . 2025-04-19

MORE AT Google

We really can’t say how much we love coming to this place. From the welcoming smiles from the staff, awesome talks with everyone and the best pints around. If ever you want great food and even better atmosphere, you’ve found your place! Special mention to Phil and Izzy for always going the extra mile. Also Jordan you pour the best pint (Lee) See you at the bar! Robyn & Lee

site_logo

Robyn G . 2025-04-19

MORE AT Google

Lovely roast dinner and well looked after by Jordan and the rest of the team. Dog friendly and great decor, loads of history in an interesting building, thank you!

site_logo

Liz O . 2025-04-15

MORE AT TripAdvisor

Suddenly decided to meet our Niece and go for Sunday lunch. Managed to get a booking. Roast was wonderful, plenty of everything. In fact we couldn’t manage a dessert. We were served by Jenna, who was very attentive. Will definitely be back.

site_logo

Sue R . 2025-04-14

MORE AT TripAdvisor

Really nice pub, with good food and nice atmosphere. Our server Jordan was really friendly and helpful. Would recommend eating here.

site_logo

Mark Priest . 2025-04-13

MORE AT Google

We had a table of 17 for Sunday roast Jenna the waitress was excellent in looking After us. Good food and great evening support your lical

site_logo

Progboss . 2025-04-13

MORE AT TripAdvisor

Jenna was perfect and put up with my large family of 17 people. Will come again

site_logo

Jonathan Timoney . 2025-04-13

MORE AT Google

Thanks to Jenna for looking after our party of 17. Great food and service. Thank you

site_logo

Dan Timoney . 2025-04-13

MORE AT Google

Had a great roast tonight, fab food and great service from Jordan who made us feel so welcome. Will definitely be back again soon. Thank you!

site_logo

Anna P . 2025-04-13

MORE AT TripAdvisor

Jenna was amazing and fantastic! Food matched and couldn’t fault it. Thank you the grasshopper team and especially Jenna. Deserves a well earned pay rise imo.

site_logo

S C . 2025-04-13

MORE AT Google

Went for a work meeting, it was well organised and the food was amazing

site_logo

Lynette “Netty” Crellin . 2025-04-13

MORE AT Google

We dropped into the Grasshopper as it looked very welcoming and we were so right. Greeted by the lovely Issy who went above and beyond with her smile , advice and outstanding service . Highly recommend this pub and being looked after by Issy. Thank you so much .

site_logo

sidney abrahams . 2025-04-12

MORE AT Google

Amazing food, lovely atmosphere, really friendly staff especially Neil. It's a really lovely old English pub, will definitely visit again soon.

site_logo

Petertree . 2025-04-12

MORE AT TripAdvisor

Lovely place to eat and relax in the sunshine. Good selection of food. Nice vibe inside and out to enjoy a few hours of downtime

site_logo

Elaine p . 2025-04-08

MORE AT Google

Nice food, great service from Bradley.

site_logo

Coral H . 2025-04-05

MORE AT Google

Lovely venue, friendly staff and great food!

site_logo

Carmen Diamond . 2025-04-05

MORE AT Google

Great good, friendly and accommodating staff. Clean facilities. Would definitely recommend.

site_logo

Blaze Boyle . 2025-04-05

MORE AT Google

We booked a table for 13 on Sat 29th March @18:45 for my birthday. This was the worst meal/ service I have had in a very long time. Our starters were not served until after 9pm & mains close to 10pm. One of the chairs one of our party sat on broke & he hurt himself. Two people in our party don't eat pork for religious reasons, ordered a chicken burger that came with bacon which wasn't on the menu !! We saw the chefs throwing cheese at each other in the open kitchen. The food once received was mediocre.I felt sorry for the waitress who was lovely but embarrassed at the service we received. Sorry to say we won't go there again !!

site_logo

Ashleigh Williams . 2025-04-05

MORE AT Google

The food I had this time wasn't great but it was only cheesy chips. Had much better food on previous visits. The rest of the service, atmosphere and facilities were great.

site_logo

Katie Owen . 2025-04-05

MORE AT Google

Really clean, good atmosphere, great meeting place good food but beware of the car park, not owned by the pub and you'll be fined if you dont register your car at the bar on arrival. Hopefully mine sorted.

site_logo

Bill . 2025-04-02

MORE AT Google

A cozy pub, every corner has a different experience and furnishings which I found fascinating. The food is great and reasonably priced ,a good selection of beers for every taste. Highly recommend.

site_logo

Svetoslav Avramov . 2025-04-02

MORE AT Google

had a lovely time going for a mother's day lunch, good food good company, we had Sofia serving us and she did amazing

site_logo

Ash m . 2025-03-31

MORE AT Google

Was a bit busy but great staff and food! Sofia was our server and she did a fantastic job

site_logo

Ethan K . 2025-03-30

MORE AT Google

I had a fantastic experience at Grasshopper Poole, thanks to Elena, who served me at the bar. She was absolutely exceptional—friendly, professional, and attentive to every detail. Her warm attitude and great service made my visit even more enjoyable. It’s always a pleasure to be served by someone who genuinely cares about customers. Thank you, Elena, for making my experience so wonderful!

site_logo

Gabriella Sandu . 2025-03-27

MORE AT Google

Elena was really hospitable and knowledgeable about the wines, recommended a really nice red wine - ended up having 3 glasses! Thank you Elena.

site_logo

Shola Evans . 2025-03-26

MORE AT Google

Came in for lunch and was greeted warmly by Izzy! Sat us down to our table. The service was amazing and the food was delicious, will definitely be coming back and would definitely recommend coming here!

site_logo

Paul Aldous . 2025-03-24

MORE AT Google

Had a disappointing experience at The Grasshopper Pub & Restaurant. Stopped in for a well-earned beer after work, only to be met with poor service and a complete lack of knowledge from the barmaid (blonde, glasses, pigtails). Ordered a Cruzcampo—told the keg was acting up all day. Fine, we switched to Birra Moretti instead. What we got? Two completely flat pints with zero head. When I asked if they were supposed to be like that, she insisted Moretti was meant to be flat and should be stirred with a straw first. She even grabbed a random straw, stirred both beers, and watched them go even flatter. Completely baffling, clueless untrained barmaid. Later, my colleague ordered two more, specifying not flat this time. She said, "The gas must be out," to which she replied, "Ah, I'm on my own, so I don't have anyone around that can change it." So, after all that, it wasn’t a ‘flat-style beer’ or a special technique—just a keg with no gas. And yet, she kept serving flat beer to every customer instead of fixing the issue. The inconsistency, lack of product knowledge, and unwillingness to resolve the problem were frustrating. Management needs to ensure staff are properly trained and supported to maintain basic standards. Customers expect—and deserve—better. Also, beware of the car parking scam they have going there. Not sure if it's related to my review but I've just received a parking charge of £100 even though I was a customer of the pub.... absolutely disgusting !!!

site_logo

Dave Madden . 2025-03-20

MORE AT Google

Amazing service from izzy, will definitely come again. Thank you x 😊

site_logo

Ellie Mark . 2025-03-18

MORE AT Google

Poor service , had starter then asked a few times for mains , in the end ended taking starter plates and drink glasses back to bar as no one asked how starters were ok ? 45 mins before mains came out , only after asking again !!!!

site_logo

Andrew Edwards . 2025-03-16

MORE AT Google

Lovely, helpful, cheerful staff! Food was good too!

site_logo

Sarah Sherry . 2025-03-14

MORE AT Google

Had a great experience this evening at The Grasshopper. At a loose end for a bite to eat and thought we’d give it a go. Really happy we did. We were looked after by Neil and Phil. The service was fantastic. Great interaction and conversation. The food was really enjoyable and served in a timely manner that you’d want and expect. No waiting around, just what we needed. Thanks Gents and complements to the Chef. We’ll be back.

site_logo

Pete Wilson . 2025-03-11

MORE AT Google

Awful last night!.. Girl running around with a trainee who didn’t have a clue.. Food was lovely but no steak knife and curtousy’is your food alright?’ Overpriced-won’t be going back.. Shame because it’s a lovely place

site_logo

Kieran Chalker . 2025-03-06

MORE AT Google

Such a lovely lunch, staff friendly and knowledgeable, and food delicious, defo coming back and bringing friends, thanks guys

site_logo

Clare Martin . 2025-03-03

MORE AT Google

Very good pub. The Sunday roast wasn't the best but it was very cheap, so..... But the place is looking nice and very stylish. I would go back.

site_logo

Róbert Ágoston . 2025-03-02

MORE AT Google

I've been I like to think a loyal customer of The Grasshopper for the past five years, and it has always been a lovely place with great service and a warm atmosphere. However, over my last few visits, I've noticed a steady decline, and unfortunately, tonight was no exception. The pub was cold, and several tables remained uncleared for the entire hour I was there. Despite the size of the venue, there seemed only three staff members were on duty, struggling to serve both the bar and restaurant, which clearly isn’t enough. The raised area, which used to have a cozy fire adding to the charm, was once again left unlit. Instead, it now seems to function more as a kids' play area. Additionally, the overall atmosphere has changed there seems to be a few people not rushing to the bar lets say which doesn’t help create the vibrant and welcoming environment the pub once had. I’m not sure what has happened behind the scenes, but The Grasshopper Pub is certainly not what it used to be.

site_logo

Neil . 2025-03-01

MORE AT Google

Has been my local since I moved into the area and honestly what is there not to love- great food, decent beer and lovely atmosphere, plus all the crew are lovely. Always glad to be greeted by Jordan and have a good chat 👌

site_logo

Daniel J . 2025-02-20

MORE AT Google

Good quizmaster. Good atmosphere. Good pinot noir. Very, very poor quality sausages. Mash so so. Reported vomit in one of the urinal bowls which appeared to have been there sometime. Still there 2 hours later! Overall, not my experience of a Hall & Woodhouse pub!!

site_logo

David Ridout . 2025-02-18

MORE AT Google

As an older person l still loved this place. I have not been there since it changed from the Halfway Hotel. Good selection of drinks but you have to like badger beer if you want a beer ir larger from the pumps. Toilets were the only problem with this place it was very busy and they were backed up and the floor became a swimming pool.

site_logo

lorrainne biles . 2025-02-18

MORE AT Google

Nice people, nice food. Bad location

site_logo

Manda J . 2025-02-17

MORE AT Google

Phil served us, we popped in post run and Dog walk, good food, really dog friendly. Chilled atmosphere which was good. Food very nice.

site_logo

Isabell R . 2025-02-16

MORE AT TripAdvisor

We had a lovely meal tonight. Staff are always attentive, Tasha looked after us very well, kitchen staff were busy and prepared the food well, it was very tasty. Excellent evening.we will definitely be back.

site_logo

Ian G . 2025-02-14

MORE AT TripAdvisor

We had a lovely lunch today at the Grasshopper, Marcus greeted us at the door and looked after us brilliantly throughout. Food was lovely. We will bad returning soon. Thank you

site_logo

Foodie 25 . 2025-02-13

MORE AT TripAdvisor

First evening visit to this pub. A table of 13 . Could not fault a single thing! Food was delicious 😋 but the service was excellent. Our waitress Jenna went above and beyond to make sure everyone was happy. Double checked the order carefully before returning to the kitchen. Jenna noticed my disabled Father struggling to get through on his mobility scooter and immediately helped by moving tables and chairs for him. All of us commented how good she was. Thank you Jenna we will definitely return soon and spread the word about such an enjoyable evening 😊

site_logo

Tarn T . 2025-02-09

MORE AT TripAdvisor

Booked a table at 7:00 got seated at 7:30. Ordered food at 8:00 got the food at 9:10. Overall pretty shocking service and food was mediocre.

site_logo

Stephen Sheppard . 2025-02-08

MORE AT Google

Great service. Great atmosphere Great singer. What a Saturday night. We will definitely be going back Thanks to all today, great service

site_logo

Ohwaffle . 2025-02-01

MORE AT TripAdvisor

Definitely not kid-friendly. Disgusting atmosphere, dirty tables and toilets, poor service, and bad food. I do not recommend this place. And unfortunately, the kids stopped running as we left five minutes after you approached us. Every day, we visit different restaurants, pubs, and cafés, and we have never had any problems. Almost everywhere, people love kids, and the environment is kid-friendly. So don’t blame my kids for your unprofessional attitude. The kids running around doesn’t change the fact that your place has poor hygiene and bad food. I have already reported you to the FSA and BCP and taken some photos of the sticky table and the disgusting toilet. Instead of making excuses and acting important, raise your standards and improve your service.

site_logo

Elitsa Kirilova . 2025-02-01

MORE AT Google

Really clean friendly atmosphere ! Nice food well presented

site_logo

Maria Kourmouli . 2025-01-27

MORE AT Google

Popped into The Grasshopper and had a great time. Jack was spot on with my drink and very welcoming and friendly and made sure everything was just right. The fish and chips were proper tasty. The place has a lovely cozy feel to it, especially with the fire going – it’s warm and welcoming, perfect for relaxing on a chilly day. Loved that it’s dog-friendly as well, with water bowls for the pups. All in all, a brilliant little spot, and I’ll definitely be back.

site_logo

Lewis Jones . 2025-01-26

MORE AT Google

Lovely staff and delicious food, great atmosphere and seating plan.

site_logo

J G . 2025-01-25

MORE AT Google

Big pub with lots of seating. Service was relatively quick. Menu is decent, standard pub food. The chicken burger with BBQ mayo was pretty tasty, food portions are decent. No complaints

site_logo

Olivia Turner . 2025-01-23

MORE AT Google

Great menu, fantastic staff. Went for post- holiday team gathering. Had a long table to ourselves, including spaces for 2 wheelchairs. Easy to get around inside. Friendly and helpful staff. Quiet but not silent. Good range of food. Went on a Saturday between 12-2.30pm.

site_logo

Dylan Hayden . 2025-01-22

MORE AT Google

Great food for a wedding reception

site_logo

Stephen Bellingham . 2025-01-19

MORE AT Google

We all had a really lovely meal at the Grasshopper, the staff were brilliant and very helpful but the meals were cold

site_logo

Tanya . 2025-01-19

MORE AT Google

✨DOG FRIENDLY✨ good food & service, The beer battered fish I had was big and well cooked. They go the extra mile for dogs by welcoming them, a barrel of water for when they get thirsty and lots of treats readily available for free for your four legged friend.. Jake who served us was very helpful & a good member of staff. Thank you Grasshopper

site_logo

sayed soliman . 2025-01-17

MORE AT Google

Great venue, lovely atmosphere for meetings I have and also for a big family meal there. Staff are always friendly and helpful. Food is great too. :)

site_logo

Dave Pegg . 2025-01-16

MORE AT Google

Inedible beef with not a hint of pink i think my shoe would have been easier to ingest. Potatoes dry to the point of tasteless, parsnips were just like mush, carrots over cooked peas and leak over boiled i have never left so much food on my plate. We were asked if we had any food allergies and we said my wife cannot eat onion but she still got served the leak and peas then when we complained the server didn't understand that leaks and onions are similar. I offered to pay for the drinks and one of the meals but was only charged for the drinks, his manner was rude and the fact he argued about leaks not being onions made it all a very un pleasant experience. Being local we will never eat there again, or recommend anyone we know to eat there.

site_logo

paul shemilt . 2025-01-12

MORE AT Google

Great meal in a friendly restaurant.

site_logo

Jill . 2025-01-09

MORE AT Google

In novemeber which was the Second time I had food. The fish pie was brilliant highly recommend it. Fast forward to 6/1/25, I received a parking fine. Ok we didn't know we had to input our reg (really wasn't paying attention to signs outside), when we noticed, we spoke to the girl behind the bar said "write your details down ill correct the info' (amazing). I made a phone call to speak to the GM (Phil). I explained what happened, Phil couldn't of been more helpful. Phil took my details and has contacted the park fine company and sorted out the fine. This is amazing customer service. Thank Phil and team. Highly recommend coming here. I certainly will be back to personally say thank you.

site_logo

anna banana . 2025-01-09

MORE AT Google

An excellent brewery owned pub with well-kept ales, a nice food menu and helpful friendly staff. I have eaten here several times and always go vack when visiting relatives nearby.

site_logo

Alistair Stevenson . 2025-01-08

MORE AT Google

This pub needs to remove the man doing the pub quize, making some exceedingly rude jokes that were in poor taste. I would cut ties immediately to a man making Greg Wallace jokes.

site_logo

samuel james . 2025-01-06

MORE AT Google

Served by John great service couldn't have not been nicer Brilliant atmosphere Good food

site_logo

Tina Lawrence . 2025-01-06

MORE AT Google

Will was fab he definitely deserves his beer very friendly chap

site_logo

Emily Sills . 2025-01-05

MORE AT Google

Went in today for lunch, and was seated very quickly, our waiter, Will was very cheery and happy to help. Overall the food was superb and the atmosphere was warm and friendly, I would definitely recommend the grasshopper to anyone out there looking for a great Sunday roast.

site_logo

Theo Biles . 2025-01-05

MORE AT Google

Perfect service from the team on New Year's Day. The 33% off food deal attracted us in and the staff were brilliant

site_logo

Michael Ward . 2025-01-04

MORE AT Google

I dined here on New year's eve and there was plenty of availability when booking which was great because I made the booking quite last minute. The atmosphere and vibe of the pub was really nice and welcoming. The staff were all friendly. The food was tasty and reasonably priced. I was happy with my experience and would attend again

site_logo

Eva K . 2025-01-02

MORE AT Google

Great service from Lucy and Jordan!The food was all lovely especially the chilli con carne!Highly reccomend

site_logo

Dean Caswell . 2024-12-28

MORE AT Google

Dear The Grasshopper Team and Brewery, I am writing to share my disappointment regarding the experience my family and I had during our Christmas Day dinner at Grasshopper. We hold your establishment in high regard whilst we visit a number of your pubs frequently, which is why this experience was particularly disheartening. From the outset, our booking was mishandled. Despite arriving at 13:55 for our 14:00 reservation, we were not seated until nearly 50 minutes later. Once seated, the delays continued, with starters served in a staggered manner. Some members of our family waited an additional 20 minutes after others had already started eating—a disruption that detracted significantly from the meal’s enjoyment. The quality of the food compounded our disappointment. The roast dinners were excessively dry, with insufficient gravy provided (and subsequent requests unfulfilled). Items such as the roast potatoes and Yorkshire puddings were inedible due to being overly hard, likely from prolonged exposure to heat lamps. Additionally, key accompaniments like cranberry sauce were served late, further diminishing the meal’s quality. While the staff were courteous, there was no follow-up during or after the meal to check on our experience. Attempts to raise concerns were either not acknowledged or failed to prompt corrective action. For a meal costing £90 per person—totalling £360 for part of our group which was part of Christmas presents and additional £120 for our others guests it totalled to a meal over £540 for us all—I expected a standard of service and food quality that matched the occasion and price. Unfortunately, this was far from the case. Given the circumstances, I would like to request a form of compensation to reflect the shortfalls in service and food quality we experienced. I trust that you will take this feedback seriously and use it as an opportunity to improve future experiences for your guests. I look forward to hearing from you soon. Yours sincerely, Stevie

site_logo

Stevie-Joanne McCormick . 2024-12-27

MORE AT Google

We paid £90 each for each member of my family on Xmas day. Everything was terrible!! Seated nearly 1hr late. Food was coming out different times so no one was eating at the same time. The Xmas dinner itself was very dry and it was obvious a lot of the food had been kept under heat lamps all day. Staff never checked in on us to see how everything was ! Crackers had the same jokes/gifts in !! I personally felt like I had been ripped off . The place was obviously overbooked on Xmas day and not enough staff to manage that. I won’t be visiting again.

site_logo

Ross Smith . 2024-12-27

MORE AT Google

We had our Christmas dinner and pleasantly impressed by the speed of serive and the exceptionally lovely staff that served us today, food was hot, not exceptional but we did not go there expecting exceptional but we're very happy with the food we received. And 100% goes to staff making our day special. Thank you Meski and Neill merry Christmas

site_logo

Meski Bond . 2024-12-25

MORE AT Google

Lovely atmosphere, pets are welcome, service by Elena was fantastic!

site_logo

Danny M . 2024-12-20

MORE AT Google

This is one of our regular haunts, we always enjoy our visits. A special shout out to Jack who is a real credit to the business.

site_logo

Lyn Whiteside . 2024-12-20

MORE AT Google

Had lunch on the off chance there would be space We enjoyed the food and Jack served us well checking if there was anything else we wanted. Easy parking Nice casual ambience

site_logo

sarah scaffardi . 2024-12-20

MORE AT Google

Service is absolutely diabolical. Some waiting 15 minutes at the bar whilst the only staff member waltzes around the pub setting tables and ignoring customers. We heard one guy challenging staff as he had ordered on line from the table and order not turned up as they threw the ticket away. Never again!

site_logo

P W . 2024-12-18

MORE AT Google

35 of us attended a works Christmas function on 13/12/2024, and it was the most badly run car crash of an event I have ever attend: Function Room The tables were bare wood, not nice wood but rough with multitudes of scratches if they were rectangular, I would have thought they were wall paper tables, there had been no effort to place a table cloth on any of them. Who had ever laid the table had not put the correct cutlery down as there were no soup spoons and halve my table had soup, perhaps we could have used the deserts spoons, but only three of us were given dessert spoons, the table decoration was a corporate hat with a QR code on for a free drink. The Chairs where a disgrace there was dirt all over them which could have been brushed of but weren’t, but the white stains on them were not removable. The effort gone into making the room look Christmasy was on a whole new level, a 3ft tree in the corner which was at an angle and a box ¾’s wrapped on a shelf, awesome. Service We were told to be there at 7pm for dinner at 7.30pm, on arrival there was a small bar there, so I ordered a Alcohol free Guiness and a sparkling water but she had to go down stairs to get the water and Glasses for the drinks!!! At 7.30pm we all sat down ready for our dinner, at 8.30pm a lone waitress appeared with 2 Prawn cocktails then disappeared, 15mins later she reappeared along with another member of staff and started handing out the starters she then had to go and get soup spoons we all finished and the two staff came and collected the dishes, we then waited for our main courses at 9.20pm one of the group went down and asked if dinner was coming and was told that it was being plated up, so I went down to get another drink and the two staff that were serving us were working behind the bar serving drinks. At 09.50pm dinner started arriving several of the party having the roast and sat there waiting for the gravy after 15min they gave up and started to eat before it went cold 10 minutes later the waitress appeared with a tray of gravy jugs when someone pointed out it was too late, she said ‘’ I was told to bring them up’’ no apology . A t 1015pm the plates were cleared, and dessert appeared for some, not all as it appears some were missed of the list and when questioned they had to go back to the kitchen although some said not to bother because they had given up the will to live. So all in all 3 HOURS to deliver 35 plates of food that had been pre-ordered. Food The food was of low quality, the soup was tasteless one of the Party requested salt from the staff which never appeared, so he went down stairs and got it from down stairs and the one salt was shared amongst 35, but even the salt could not bring that soup to life, the roast dinners had vegetables missing on the plates so had to request the staff to get some which took them 15minutes the only decent bit of food was the Pie, so I guess they brought that in from an outside source however that was ruined by it sat on a small amount of watery mashed potato, my wife and I had the warm apple pie with custard which was not warm and nor was the custard and my apple pie was different from my wife’s and squashed flat and reminded me so much of an Aunt Bessie’s shop apple pie, lucky there is a Tesco’s near by!! I cannot blame the staff for everything although they did not endear themselves to us, this is a management fault, the booking had been taken but they had not the staff or inclination to make it a memorable one except for all the wrong reasons will I be returning, not if I live to be a 1000 yrs old

site_logo

John Anstee . 2024-12-16

MORE AT Google

John is super friendly and always helpful,he always makes a point of saying hello and making a fuss of our puppy.

site_logo

Susannah Scott . 2024-12-13

MORE AT Google

Xmas function upstairs. By far the worst experience function I have ever been too, being ex military and in my 50s I feel I know what to expect. Where to start without being picky. 1. Bar was opened briefly and over an hour later than customers turned up. 2. Food I had no complaints, even though served in installments. Others did. 3. Even though I asked for salt during starter. It was not available even when main meal turned up (over an hour later than starter had finished). 4. Staff that was working in bar and serving our food. I saw working downstairs. Yes we had to go down stairs to get drinks. 5. Gravy turned up after majority had finished our meal. Still no salt. 6. We had a 6.30 for 7.30 pm start and and at 2210hrs no deserts yet served. 7. Don't ask about atmosphere or decorations. All I will say. Chairs where minging. No table cloths. Ie decorations we had a Christmas tree and a hat mmm In short, I hope those that had booked a function downstairs had a better experience and service than us 40 have had. Book downstairs is my overall point of this review.

site_logo

Andy G . 2024-12-13

MORE AT Google

Very welcoming even on a busy Monday night, I was acknoldged by Jack with a hello and be with you shortly. (Always nice to know they’ve seen you)I was just popping in after visiting a person in hospital and fancied a nice pot of decaf tea, we came in Saturday night and had food I had smothered chicken with skinny fries and corn nibs, fiancé had the smothered chicken burger with chunky chip lovely and tasty and hot.

site_logo

Carol Parsons . 2024-12-09

MORE AT Google

Wonderful service and special applause for John ✨

site_logo

Mateusz Tokarski . 2024-12-08

MORE AT Google

Amazing night at the grasshopper, phil the GM was a right laugh and the team were in great spirits despite how busy it was and the music was fab!

site_logo

Georgina Hall . 2024-12-07

MORE AT Google

food has improved a great deal, we were unanimous ! very delicious (however brownie needs improvement) everything else was great. Our waiter John was very thorough and made sure we were well looked after. Would recommend !! happy christmas

site_logo

Casey Gershinson Rangel . 2024-12-05

MORE AT Google

Great place for a drink and meet up. Staff excellent. Food is hit and miss

site_logo

Owen Murrell . 2024-12-01

MORE AT Google

Lovely place, lots of different seating areas. Food fantastic- i had the steak & ale pie. Gorgeous 🙌🏻

site_logo

Gilly Trickett . 2024-11-30

MORE AT Google

Very busy had to wait for a seat

site_logo

Diane Simpson . 2024-11-29

MORE AT Google

Great food , fabulous service. Overall would highly recommend a Sunday lunch..12 of us and no complaints and my brother is a bit of a connoisseur when it comes to other people's cooking.. thank you everyone 💓

site_logo

Shanta Miles . 2024-11-24

MORE AT Google

Similary restaurants in South West

restaurant_img
3.6

1710 Opinions

location-iconLake Road
British
outdoor_seating_152844takeaway_152844delivery_152844

We went as a family for lunch Mum ,Dad ,Daughter and Grandson. The staff could not have been anymore helpful or considerate to us. The choice on the menu is very good. We all throughly enjoyed the whole experience. We shall definitely returning soon. Very competitive cost.

restaurant_img
3.7

133 Opinions

location-iconThe Quay
British
outdoor_seating_153194takeaway_153194delivery_153194

Quiet when we came so got a great table with a view of the harbour. Good tasty quality food for the price, and nice friendly service as well.

restaurant_img
3.6

1846 Opinions

location-icon8 High St
British
outdoor_seating_153208takeaway_153208delivery_153208

Nice pub just off the Quay, outside seating to the front and rear and ample inside seating. Good beer selection and a sensibly priced food menu for both adults and kids.

restaurant_img
3.8

966 Opinions

location-icon26 Pinewood Rd
British
outdoor_seating_152956takeaway_152956delivery_152956

Fantastic food lovely waiter will definitely be back when in town

restaurant_img
3.8

2043 Opinions

location-iconThe Quay
British
outdoor_seating_153235takeaway_153235delivery_153235

Have just had dinner at the Jolly Sailor on Poole Quay. I had an issue with my meal, so asked to speak to the Manager. He came over and apologised, issued a refund with no hesitation. He then offered a free alternative. The Manager was very friendly and helpful, although I was disappointed in my original order the replacement was lovely and because of the very professional way the Manager handled the situation we will definitely be returning. Very refreshing to find an establishment that looks after their customers and treats them with respect.