The Original Pasty House in West Devon

I hadn't been to the Original Pasty House in Plymouth for a while but found it alist deserted apart from the staff when I went there this afternoon at around 2pmish. I was quite shocked as it's usually been busy when I go there but I soon realised why it was empty. Apparently less quality and more pre-made food has been deemed more appropriate for the Plymouth customers. I chose a pre-packed wrap, had it toasted but struggled to eat it as it feels fell to pieces and was watery. The wooden cutlery didn't help either and even if you eat inside the shop you have to have a takeaway cup. The cost has also risen despite less quality. I doubt I will ever eat there again, thanks to the owner's poor decisions.

I ordered the giant pasty as a treat but I think that was the wrong decision. The pastry was dry and the contents were minimal and not very tasty. When asked if everything was alright I told the lady about it and again when I paid the bill only to be given a stamped card for a free drink. I’ve had a few pasties in my time but this was undoubtedly the worst. Although the setting was reasonable I would not have the pasty from there.

Thank you to the team at the Original Pasty House who delivered 150 cocktail pasties to Brentor Church for our wedding guests as a post-ceremony snack. They were devoured in minutes!! Fantastic service & pasties, as always. Thank you!

A lot better choice on the menu, gluten free wraps are great ,would be good if you could do gluten free pasties, better choice of vegan foods now ,even with protein, nice choice of Smoothies without added sugar

We were really looking forward to a pasty from here. We trek here every time we visit friends in the area. Unfortunately today’s had very little meat in and all the meat was chewy gristle in both. We were both disappointed.

I have used this place several times and the staff that delt with me were unfriendly and abrupt which didn't help my anxiety and depression food very pricey got orders wrong to but the ladies who do the home delivery are fantastic one thing the staff should be trained to deal with vulnerable adults who suffer from anxiety and depression

Ordered a spicy chicken and chorizo for takeaway on my roadtrip, but when I went to eat it, it ended up being something different. I was on a roadtrip and was down the road when I noticed. Very disappointing.

Can't go wrong if you're searching for simple dishes. I prefer delivery but there's space to eat within.

Had a takeaway, yummy chicken, and chorizo pasty 😋

Great Quality Food and a friendly service

Everyone who works there is massively underpaid by the owner. But the food and stuff is good

My wife and myself are currently holidaying in North Devon (based at the excellent Imperial Hotel in Barnstaple - Review to follow) and yesterday we paid a visit to Tavistock. After looking around various local eateries, we opted for the Original Padty House where we much enjoyed one of their Large Steak Pasties and a generous cup of tea. Oth accompanied by excellent service. As such, more than happy to recommend the Original Pasty House to other visitors to Tavistock.

£6.15 for ‘giant steak’ with 4-5 pieces of meat. I was actually shocked at the price. The pasty wasn’t the best. Far better pasties elsewhere in tavistock.

chicken was overcooked and the sweet potato fries were soggy

Stppoed here for a pasty as I passed through Tavistock on my bike and needed replenishment. Locked my bike outside and was served instantly by a friendly staff member. Good value pasty and very tasty ;)

Over priced, under filled. My chicken & chorizo pasty had 3 small bits of chicken and 1 piece of chorizo and it was £5.15!!! Better filled pasties available locally for nearly much less. Service was however fast and friendly

Has a very fast-food restauranty vibe. Pasties are all right.

Used to like this place, but the prices have gone up to much, and the quality gone down. £4-95 for a medium take out steak pasty is too expensive, with only four small pieces of meat in it too. More "Mis-stake", than steak!

The Original Pasty House is a really nice pasty house. The food whether brought in store or ordered online is tasty and is always hot. However word of caution if ordering online for delivery, the past two times I’ve ordered something has been missing from the order. If you run into this issue, contact them and they will help out.

We used to really enjoy going to the Original Pasty House in Tavistock, unfortunately however we find that the prices have increased by quite a lot (10%?). The original staff are very welcoming and friendly, but we find some of the newer staff are quite abrupt and the younger staff don't seem to know what they are doing. We used to love the sausage sandwiches but it seems the sausage used now it not the same and taste completely different to what it was? We know that it is our choice to use the OPH which we do find very handy, although we will explore other cafes in the area .

Water shortage? 2 x water (500 ml) £2.20 each that is ridiculous! Tesco price for 8 x bottles 500 ml each for the same price. There are rip offs and rip offs but that takes the biscuit.

Ordered a pasty and a coffee both very nice

Over cooked very dispointing. Not worth the visit.

One of the most dog friendly places we've visited. Our dog will be eagerly awaiting our next visit as he was spoilt with a sausage! Very friendly staff,and a good selection for lunch.

Massive argument broke out. My family and I were in the local area and wanted to get pasties after a nice walk. So we phoned the Original Pasty House to potentially book a table for the 7 of us. The man on the phone was very nice and kindly informed that they do not make reservations however he told us that there was a table free if we went down, so we did. The 7 of us arrived and there was a massive queue, we thought no problem we will wait for our table. After a while the manager I believe (An old lady) made us sit down on two separate tables due to our large group. We were hesitant and uncomfortable with her decision and made requests if we could bring chairs to one table so we can sit and eat as a family. She denied all our requests. So we sat at two tables very awkwardly and feeling very uncomfortable as half a dozen of the staff in the shop starred at us and didn't offer any solutions. Then as my mother was politely asking another table of customers if they were going to finish soon, the manager aggressively marched over and told her not to take other peoples tables which she wasn't. My mother then got very upset by her rudeness of course and challenged her, a very large argument broke out in the shop where many people were starring and observing the situation that could of been easily avoided. The customers were clearly disturbed by this situation however the manager took no action at all to de-escalate the situation. We then left despite the fact that the manager asked us to leave. In terms of the food, it looked absolutely disgusting anyway. The pasties looked like they were covered in scabs and the staff handled them like absolute amateurs. I would not recommend this place to my worse enemy with its hostile leadership and poor business ethics.

Amazing wraps. Really friendly and helpful staff. There are better regular pasties around, but the special flavoured ones are apparently really nice.

Love this place, especially the magic bags. The food is delicious, probably the best pasties in the area that's for sure.

Delivery took half hour longer than it said. We was supposed to be expecting it at 19:15 however it didn't arrive till 19:45. The chips was rock hard and cold and the "cheese" burger had no cheese as seen in pictures as well as that we didn't receive the correct dips. I understand that it can get busy during the evenings but it would of been nice to get the food hot and on time. The food is normally lovely but today was just disappointing.

Sharon and Harry offered first class service and the drinks are Fairtrade! We were able to use our own cups too with no fuss 😊

Friendly staff. Good service. Good value.

A fantastic varied menu of food and drink, very helpful staff. A clean and open cafe with a great atmosphere. Just lovely, see you again.

Sorry but we went in tavistock original pasty shop brought 2 steak pasties to takeaway well they were disgusting the pastry was raw I think it just saw the oven and out again we could not eat them so we had no picnic we will not be back anyone goes and buys a pasty at their peril

Made a quick pastie stop visiting the town. Got the Thai curry pastie and it was pretty good. The size is smaller compared to the other shops but had good amount of chicken in it.

The food here was really nice for a pasty shop. I got a giant steak pasty which came with salad on the side and coleslaw, my mum for a baked potato which also came with salad. The prices were reasonable for a sit down meal. It was busy when we came on a Thursday lunchtime and we had to wait about 5-10 minutes to get a table but when we did the food came quickly. The place was clean and the women who worked in the cafe bit were really nice and friendly. Would recommend coming here for a quick lunch if you're in the area

Feeling somewhat hungry, myself and my partner decided to get a pasty for lunch. My partner went in and bought 2 gigantic pasties and 2 bottles of water.I came in just after she had bought them. I asked how much they had come to and the price shocked me £16.50p. Now when I questioned the amount I was told that they don't make the prices . Now to break this down that's £5.85 for a Gigantic pasty,and £2.80 for a 500ml bottle of water.what really got me though was the size of the pasty,I would say that it was no more than 6 inches long and quiet flat do to the lack of filling I would class this as small,but I will leave that to your judgement.

Ordered burgers to be delivered from here Whilst delivery was on time (early actually) the food was cold on arrival. Very disappointed.

Excellent food and friendly staff.

absolute disgusting bacon was warmed and warmed and warmed it was rock solid everyone to bothered talking than doing the work know one with hair nets on overall experience bad

The best place ever food and drink hot (not always a given!) BUT the staff sooo friendly and prob made more of a fuss over our shepherds and than us the paying clients lol. Such a lovely place. Defo coming back!

Ive been here a few times but This is the 2nd time I've been here and been ignored! Never again will I go here. So rude, 5 staff not 1 acknowledgment.

Superb service through COVID-19 with delivery. Thank you! Good local cafe. The pasties IMHO are the best in Tavistock. The hand made take away sandwiches are excellent. The sit down and eat food is good. Superb rocky road and millionaires shortbread.

All food is great, and good value, but the sweet chilli chicken wraps are heavenly !

Milkshakes are amazing. The food is pretty good but it's a little bit more than you'd expect to pay for food but it is worth it. Very good service and it was very busy. 9/10.

Sharon (with the tattoo) was lovely! Super friendly and funny :) Food was lovely and we recommend the massive jacket potatoes! Thanks Sharon you’re a star!

Staff (young tall guy) at counter looks at you like an idiot because you ask if they do Quorn pasty as he doesn't know what it is. Ignored that, go for something else and a latte. Sat down near window. Staff literally talked about me while I was there, because I sat down, but didn't do it properly apparently even though I did tell the guy at counter.... so I say I'll just have refund on coffee, apparently he didn't put that through even though other member of staff reminded him. wow, avoid, staff used to be lovely, been coming here for years. Then they lie about saying it... Lemon grove is lovely, just up the road, lovely staff

We went in and asked for a table in the cafe but were told it was full, couldn’t book a table or wait 😕 so we ordered in the takeaway bit . I nipped to the loo through the cafe and low and behold there were two empty tables so I asked if we could sit at one with our takeaway pasties and was told by a young lad we could, having sat down we were then told we couldn’t however I just referred the other person to the young lad 🤷‍♀️ anyway we finally got to eat our amazing, very HOT pasties whilst staff were glaring at us 🙄 I’ve got to say the food was a lot better than the service. I got traditional steak my husband got spicy vegetable (not so spicy though)

Very very slow service. An hour before closing. 3 or 4 of them were just walking around. From the time they finely took an order it took 20 minutes for my pasty to get to the table.

Very disappointing none of us finished our meals It wasn’t busy but there were a lot of young inexperienced staff walking around Order taken food missing off order Drinks brought out 2 teas luke warm Sandwiches for a 2 year old and 4 year old were like doorsteps tge girl new they were for young children no offer of a child’s portion nearly £14 for in eaten as they couldn’t pick the bread up Pannonia average We had a pram and a elderly person with a walker and felt really uncomfortable sitting down as there was no room to put the walker and pram who we felt we were in the way of Lacking in customer experience money would of been better spent elsewhere Disappointing

Tis what it says on the tin. Good quality pasties in nice surroundings. Shakes the children had also went down well

20 staff just looking busy, long que for take out, extremely bad staff management!

Lovleys pasties and kids loved the milkshakes

Wir waren heute hier, um ehrlich zu sein weil es aus Eimern regnete. Wit hatten guten Kaffee und ein Pasty, welches würzig gut war. Der Service okay. Ja kann man mal besuchen.

Tasty, hot, fresh pasties. Friendly service too.

The food and service were both awesome and I cannot wait to stop by for lunch again.

Ordered food for collection by app, food ready quickly, was good value, and tasty

It's mainly pastries and sandwich but cheerful and reasonably priced. Xx

£4.15 for a cheese and onion pasty not much larger than a cocktail pasty is a complete joke. What justifies the price of this? Will never go back. Especially as they don't even make them they are just cooked. Not impressed AT ALL!

We used to order from pasty house during lockdown however we started finding it was always soggy chips and hardly any sauce in the burgers or missing items such as cheese in a cheeseburger, so we stopped. However we have tried it again, and finding exactly the same, the chips are soggy, the tiniest drop of relish, and ordered a cheeseburger that had no cheese. Really disappointing, especially with the prices on the higher side.

Ordered a chicken, mayo and sweet peppers baguette. Got home and no peppers. Second time it’s happened. Not driving back to get it rectified.

Pastys are ok (there are definitely better options available). Sandwiches and baguettes are pretty decent. Drinks in the chiller aren't cold. I haven't tried the burgers but they're supposed to be good. I would have scored it higher than 2 stars but I popped in to grab 2 takeaway coffees yesterday morning and the service was pretty poor. There was no one in there so I thought it would be quick but I ended up waiting about 15 minutes. An older woman with grey hair was supposed to be making the drinks but every time I glanced over, she was just texting on her phone. She then had to ask what I ordered. Avoid if you just want to grab a quick coffee.

We were looking for a bite in Tavistock sand wanted to go to a no nonsense convenient restaurant. We were welcomed with great customer service and served delicious fresh food. We will definitely come back next time we're in town.

The one star is for the speediness of the food everything past that was terrible. We ordered two pasties and two drinks. The pasties were given over and we asked if we could use the seating area to the rear to eat and drink our items to which the guy serving us said yes that's fine I'll put your coffee in a mug. Once seated we were then approached by another member of staff who rudely told us that we should have asked about using the seating area before walking through with our takeaway food and drinks. Not once did anyone crack a friendly smile. Much better pasties in other bakeries in the area as well with much better service.

Not entirely impressed with customer service. We made an pre-order to be delivered today during my daughter birthday party. At 12pm the order had not arrived, we rang four times, the first 2 times we were told the order was on the car out for delivery. The 3rd time, we were told we hadn't paid, which was why we hadn't received the foo, despite the payment having been made in the shop. The 4th Time we were assured that the food would be there shortly. In the food was 45 minutes late, the guests were hungry after the party, some of which had to leave unfed. This was really a 1 star effort, the second star was because the food was actually good. Shame the service didn;t match the food.

Amazing service! Thank you for making us and our dog so welcome!!

Deliveries always forget something without fail when we order. Twice we were missing a drink but now other stuff too. Like onion rings. It’s not cheap and such a faff to keep ring to get them to bring the missing stuff. Won’t bother again, unfortunately.

Friendly and welcoming staff. Good quality food and service. Very reasonably priced and pets allowed. They even provided a FOC sausage for our dog.

Can’t go wrong. Giant Steak pasty came hot, it hit the spot and had good flavours.

The staff were the most friendly you could meet & extremely kind & helpful. The place was clean & well maintained; as were the WC’s. The pasty I had was fresh out of the oven, packed with the most gorgeous chunks of steak & veg. It was Divine. The take-out tea was great as well. Well worth a visit.

You couldn’t meet more pleasant & helpful people in Tavistock. Customer service was 100%. A true little gem for a quick coffee or sit down & have a tasty steak pasty.

Used to be a regular when I lived in Tavistock for ten years so was looking forward to returning for a visit after a 3 year absence. Waited ages to be seated despite lots of available tables. Table dirty had to ask twice if it could be wiped. Was really disappointed by lack of customer service so would have left had my partner not really wanted a pasty. I order a Diet Coke - the bottle was literally dumped on the table with ‘do you need a glass’ as an after thought. Awful service, lack of atmosphere - really missing the character it used to have.

I ordered a toasted wrap on the app and not only did it say 45mins but it was late not only that the wrap was freezing and hardly toasted to the point I had to re toast it myself also I asked for there to be cheese in it and there was no cheese won't be ordering here again used to be good food but has sadly gone downhill

What a great burger! I couldn't believe it. Good evening meal treat.

Great pasties and great service by the great team here at the pasty house Tavistock

Was given the wrong pasties but they tasted great.

The burgers are lovely (locals will recognise them from one of the nearby butchers). However, quality control leaves a lot to be desired. Mine had the wrong sauce, which I can live with; but my wife's bacon burger had no bacon. More than a bit annoying for a premium burger that's substantially more expensive than the competition. Also, the burgers themselves seemed smaller than purported. Tasty, but all in all, just a bit disappointing. Probably better to just go to the butchers?

Delivers good which is a great service.

I’ve had the house double meal deal ( burger, chips n shake) twice in the last month because I enjoyed it so much. There burger is 5 star the chips are great and the shakes pretty good too, I had one small problem when I got my order delivered it was missing a small fries but when I phoned everyone was more than apologetic and when the fries turned up they gave us 2 large chips free of charge. Absolutely amazing as always thanks pasty house keep up the good work.

I go every Tuesday have a great time

Ordered a pasty and latte for lunch . So hot couldn’t even eat it fur at least an hour . Don’t know why they serve these things scolding when you want to order it and eat it for then .

Nice enough café but the layout is difficult for prams / wheelchairs due to the pillars across the room. Service wasn't the quickest but it was busy. Clean and tidy enough.

Went there this morning for a coffee and asked what's recommended. Been served "Giant" steak pastry. When it come to half of the pastry I noticed I didn't actually had much steak in there so I checked and this is what you'll get for a £5.15 mainly potato and vegetables and a table spoon of meat. Not impressed. *Edit - I don't feel necessity to contact you as I won't visit again and if it was supposed production error that must be going on for long my review is not the only one I found 4 more saying the same and the oldest was dated 4 years ago!

Original doesn't always mean the best. I will conceded that it was OK maybe good but 1 of our party got the wrong side, my Caremal Latte was OK and the pasty was quite nice although i wasn't convinced with what the rest of the group had.

Busy cafe and staff were friendly and attentive but the jacket potato was microwaved. I’ve had lovely crispy jacket potatoes from PH in the past, and then last year I had two microwaved ones. I wrote a review here and PH replied saying they were not microwaved but a new potato they were using and were changing back. Well that was about 6 months ago and I really don’t know how a jacket potato can be soggy if it is oven cooked? Husband also didn’t like his pasty.

The four of us arrived to a very busy venue and were immediately met by some friendly staff. The menu and choice is awesome almost too difficult to choose. A lovely lady called Sharon Tocherc took our order and was charming and looked after us...

Had 2 muffins on a visit they were very nice

Great place would be back again in the drop of a hat. The staff were very friendly and the food was great and good value. I had the traditional pasty and my wife had the breakfast wrap… both were quite delicious :) I was just...

Visited with our baby daughter. Requested oat milk for my daughter’s baby chino. Stressed oat milk 3 times. Daughters drink arrived with cows milk and the issue did not seem to be taken seriously. Another drink was provided… with hair in it.

In light of the reply from the owner, I should clarify: Customers should know they sell frozen food. The menu says 'baked fresh throughout the day' which is misleading... For me at least, this suggests that the food is fresh, when actually it is frozen food which has been 'freshly baked' as in 'recently heated from frozen'. The pasties come frozen in boxes, we saw them being carried through by staff. When asked, the waitress admitted that the pasties come in frozen and are then heated before sold...

Great pasties and the bedt hot chocolate I've had in years

Took orders for sold out items, waited ages for drinks, a panini, jacket (last one) and pre cooked pasty which turned up with wrong side. Had a couple of loyalty cards which for some reason the staff and manager seemed unable to take off the bill when we left the bill was still wrong, manager said "oh sod it that will do" so on our transaction they lost money! I don't think we will be rushing to get our new loyalty cards stamped. This place has really gone down hill, such a shame as have been using them for years without any problems or complaints, unlikely we will be returning after this fiasco.

Great tasting food, delivery 80% of the time is okay. During busy times expect an hour wait sometimes even longer, we've had cold chips several times now and delivery drivers only dropping half the order. Never had an issue with getting food from the counter and only tried eating in once and after 20 minutes of waiting for table service we gave up.

The pasty was delicious. The staff were plentiful and courteous and efficient.

We'd visited before when in the area and stopped in with our three children. Waiting to be served we could see there were a few 2 or 3 seater tables free but all the larger tables were taken, with either 1 or 2 people sitting...

Didn't visit the shop but collected a Good-to-Go bag from here. Food was nicely packaged with notes on the bags of what the items were. There was plenty of choice and it was all tasty. We received 2 Pasties, a sausage roll, a filled baguette and a piece of bread pudding in each bag (2 bags) and it has lasted 3 of us easily for 2 days! Nice place, clean and spacious, but we haven't actually eaten inside yet.

Sausages obviously from the previous day , couldn't even bite though the rubber skin .

Called in for lunch today as we were passing through Tavistock en route to Cornwall. Absolutely delicious. I had chicken and bacon baguette and my partner had a prawn baguette we shared a pot of tea. Great service, delicious food and lovely friendly staff...thank you.

Regular here for their pasties and salad boxes . So much choice and great value for money. Best pasties around, love their cheese and onion ones especially!

Quiet Saturday afternoon but service so slow. 2 of us seated, we just wanted scone cream and a cup if tea. No longer do scones. Guest asked if all the cakes on the menu were available; We were assured that they were. But no raspberry...

Good selection of snacks. Reasonably priced and friendly staff. Had a jacket with Tuna Mayo and was very filling. Visited on a damp Sunday afternoon but was still busy with locals and visitors. Would go again if in Tavvy.

What a rip off. I got cold food and a hot bottle of coke after ordering online. Pathetic