The Original Masterchef Crossford in Fife

I ordered a Munchy Box with chicken and vegetable pakoras, received a call saying that they had no vegetable pakoras, (slightly worrying). I eventually asked what they might substitute, to which I was told chicken pakoras, which I was happy with. My delivery arrived with 4 chicken pakoras, (no additional pakoras). I phoned and asked about this, to which I was told they added more donner meat!! Very poor customer service, and obviously this establishment has not been added to my possible list of go to takeaways.

So...waited for over a year for the return of Aldo and was not disappointed...the best pizza I have had ...welcome back masterchef.

Very poor. Chicken and fish were hard and dry, looked it even before tasting. Clearly cooked a good while earlier but served anyway.

Gets worse with every order! If they aren't scamming you with replaced items on the menu they are taking over 2 hrs to deliver, called and told "with you directly, already on its way" half an hr later still no food. Then attitude when you cancel!! Last time I order anything from them. Save the time and hassle people.

I am usually sceptical about reviews, but in this case I wish I had read most of the reviews beforehand. 'Masterchef' it isn't. Fish & breadcrumbs over cooked, soggy chips. I won't be back.

Came for a takeaway. Last night the pizzas were like authentic tasty pizzas but not so good this time. Suppers were ok but not the best in the area.

Ordered my food at 9.41pm was told it would be 30 minutes, had to call them 10.55pm and was informed it would go with next delivery, so did not eat till after 11.20pm

Waited over 2 hours for our order. The milkshake straws were soggy and smelled of fish. The cheese cake had easily been made a fortnight ago and were hard on top and also smelled like fish. They even managed to get a snickers wrong. Save your self the disappointment. DO NOT ORDER FROM HERE!!!

Masterchef! I very much doubt it according to the fish supper I got tonight! Batter burnt & brick hard and after breaking it open I found a very small amount of fish, dry, shrivelled up and obviously well overcooked. Totally inedible so straight in the bin, only sorry I didn't take a photo before the batter disintegrated while looking for the fish! Won't be back.

Burnt crust top waver thin uncooked base tomato base unseasoned just puree worst not cut into slices and meat topping just slid of as the cheese has not mealted into the sauce to form base took pictures top and bottom

Got a takeaway on Saturday night, ordered a sausage and haggis supper both were fantastic couldnt fault them. But the Doner pizza was very disappointing for the prices their charging there was hardly any doner meat on it which is pretty rediculous when it's so cheap, every other chippy the pizzas are loaded with doner meat but not this place, its just tight get it sorted.

Got a Masterchef takeaway this evening food was pretty good as usual, but my god what the hells happened to the sauces in regards to the chilli and garlic they used to be awesome especially the garlic like a garlic mayo but now there like slightly flavoured water, so watery, so there either watered down or a new supplier but what evers changed please masterchef change them back.

Food was cold, chicken pakora was a reheat, veg pakora not cooked, raw in the middle. This place needs to try sticking to traditional chip shop, once they get that correct move onto what they are currently offering on the menu and do it correctly. Never again will I order from here.

Calling this place grim would be a compliment. Imagine one of those back woods diners in an American horror movie run by a crazy grandpa with a shotgun and no teeth, where the staff have never been out of their own remote community, and the deep freeze is filled with random body parts and you’re getting closer.I’m not suggesting there ARE body parts in the freezer at this establishment but equally, I won’t be trying one of their doners.

Never was a big pizza fan but after trying them from here i'm now a convert. Great customer service, i just called and collected, worked a treat. Food was ready when they said it would be and still fresh and hot enough when i got home. Really nice friendly bunch.

Don't get me wrong the food from this takeaway is great but time n time again they get the orders wrong. I don't expect to wait for an hour n half for delivery when I stay in the same village as the shop. I ordered £40 worth of food and the doner pizza I ordered with extra cheese arrived with NO doner meat, how can you get that wrong!! U see the extra cheese but you don't see the doner meat unbelievable. This isn't the 1st time they've fecked up an order either. It's a shame because the foods really good but lack of attention to details is going to let this business down.I did get a refund but at the end of the day I'd rather just get what I ordered.

Food was sublime, outstanding worthy of a 5 star restaurant other than 4 star restaurant. My new husband and I can't thank him enough for all the wonderful food we had experienced there and many thanks for our wedding breakfast. Everyone loved it in our party. THANKS FOR A MEMORABLE TIME SPENT AT THE KEAVIL HOUSE HOTEL. And OMG if you get the chance try the Flat Iron Steak I highly recommend it. XXX

Ordered my food from here and waited on my delivery to be given the wrong order. 3 times the poor delivery driver who was getting all anxious had to come to my door because she was given the wrong food to bring. Not only does this make the delivery drivers work harder but also makes the delivery driver feel incompetent there trying to earn a penny but with a takeaway place like that I’m glad I don’t work there The food looked like it was made yesterday. I certainly won’t be back

Waited 1hr 30mins for a delivery which is 5 mins from my home. When it arrived the pizza wasn’t cooked properly. Worst doner pizza I’ve had. Most of it went in the bin. Will never order from this place again.

So disappointed. Warning to others in that the menu that states “rump steak” is in fact nothing like that. It is a cheap elongated burger and should be advertised as such.Chips were a mixture of reheats and raw chips and therefore disgusting Pizza crunch was soggy and awful. It was certainly not a crunch in any way.Waiting 1 hour and 40 minutes for what was a really poor attempt for a meal is unacceptable I could go on but I won’t other than to say DO NOT GO THERE

Very disappointed in the service myself and my friends were given. We ordered via Just Eat and we have done so many times before with out problem. My friend ordered our food roughly at 6.30 and some of us hadn't food all day for certain circumstances and was hoping our food would come on time or maybe even early, like it had in the past. The driver was late because he became lost but never ran to ask for directions until 15 minutes after the time given, we waited to hear from the driver later but we heard nothing from him so we decided to ring the restaurant it self they explained how they were going to contact the driver and ring us back once done. We waited for another 10 minutes for the restaurant to contact us or the driver to contact or arrive with the food so mu friend rang again to see if there was any word on the driver. We managed to in contact with him as he had come back to the restaurant, we gave him the directions from the person who lives here. My friend wanted to speak again with the other person at the restaurant to see what the plan was and if we would get any compensation, which is a reasonable enough request after wait for this long and having minimal communication but they hung up on her. She then rang again and received an abrupt and rood response which was "the driver is on his way, I have 30 people on the phone asking about this (their food) you either want the food or not" this made my friend feel like the situation was being blamed on her and she then hung up. It was 5/10 minutes after the call that the driver arrived and gave us the food, he said that he wasn't a new driver but the satnav that had made home lost and suggested to have a sign at the end of the street so people will know were to go. After well after an hour our food was expected to come we say down to eat and I was disappointed in this as the chips that we had were not hot but lukewarm and I had asked for brown sauce but didn't receive it.I am very disappointed.

Ordered the Turkish Box with Donner Meat. It was excellent. The helping of Donner Meat seemed to be enough for four people. My friend is Greek and said the Donner Meat was very traditional Greek gyro meat. Would recommend this place to all.

rude and indifferent staff. The food was very poor. I had a white pudding supper that I was told was just cooked... aye yesterday. stodgy and soggy. Daughter had chicken pakora which was ok. But the chips were greasy and undercooked. Live in the village and wont be back.

Just had a takeaway tonight all I can say is WOW had their Turkish pizza, chips n curry sauce the pizza was amazing loads of donner meat, pizza base was amazing now onto the chips n curry sauce also fantastic sauce was spicy but not too spicy and chips were their usually standard lovely thank you Master Chef for another quality meal :-)

Guys, we went to your chippy exclusively, because you had your food in cardboard boxes - so classy and eco friendly. What on earth compelled you to go to polystyrene?!! Food is good but we won’t be back until you go back to the cardboard boxes - when you do, we’ll be delighted to carry on supporting the local business and give you a 5 * all round. Plastic is disgusting.

Telephone service spot on food was fantastic and delivery was quick, very impressed

The food Wasnt cooked properly the batter was soft and soggy

Ordered for a certain time as kids where getting bathed so food had to wait

Only read half my comment the cheddar cheese was missing very unhappy coz that goes with the garlic bread but food was good but really not happy

LOVELY fish supper and very hot no prombles with our food

Super quick delivery as always. I’m not sure how early it was but it must’ve been at least 30 mins early. Great food and service with a smile from polite delivery driver. First choice every time for a food delivery.

5 stars again guys and delivered In about 20 mins. Great quality food

Excellent food and service would recommend

The excellent service I have come to know and love from this company. Food is amazing! Proper chips and always good portions

First time I have ever had a chicken neck served as food normally a good restaurant first time I have complained about anything from here

My favourite place to order food. I dont have words the food is amazing and its the only place that I know that the deliver is going to be always earlier. Always Just luv it

Food great delivered early will use again

Love the food it’s awesome 😊 my little girl loves the kids munchie boxes and the Nutella wraps. Only place we will ever get from

Was on time but took 1 and 1/2 hrs and if we ordered from them and not just eat it always comes quick the chips all went in the bin they were all over cooked and everything smelt like fish

meal was lovely but tried to order tonight and declined and I order for u most nights very disappointed about restaurant service tonight

We ordered at 17.30 for 7pm. It is now ten to 8 and we still haven’t received our order. Can someone please tell me why my order was accepted if you knew that you couldn’t meet the order. Alternatively you accepted orders after ours which meant you could not meet it. A reply to this would be helpful!

Excellent. Specific demands met for fussy eaters in the household with zero issues 10/10

Not all our food turned up it was missing my sons dinner and then it took another half an hour for his dinner

Usually cover themselves by telling you 1 hr 10 mins for delivery. Longest I've waited is 35 mins. Last delivery 15 mins and live out in the sticks! Really good food too. No complaints

I ordered a takeaway on tuesday when it arrived it was cold, i phoned and complained, was told next takeaway would be free, i phoned tonight and had abuse telling me my food could not be cold and it would be my last free meal before the abuser hung up, which left me shocked, my delivery arrived and yes it was cold yet again, i put it in the microwave but it was disgusting, but apart from the disgusting food i was shocked at how i was spoken to, i have been in business most of my working life and wouldn't think to treat a customer that way, maybe they should spend money on heat bags? but strangely enough i live a mile away i could see the point if i lived 5 miles away, they won't get another penny from me

I missed the delivery as I misunderstood that the delivery could be any time until the time given. I had phoned early to save time as I had just finished work.They very kindly called me to say I wasn’t there and they re-delivered very quickly. Great service and great food.

Amazing food! Super fast delivery! Very happy diners! :)

Always great food. Never had a late delivery

Always extremely happy with master chef! Staff are always helpful when you go in Aswell and food delicious

Lovely pizzas and excellent service. We will return!

Great tasting food, fast and friendly service

Wry bad service! Phoned at 20:15 and order had not not left restaurant. It’s still not arrived!

Food was amazing, best pizza in town

Really delicious! Fills the gap nicely! Thanks!

Food was extremely tasty & delivered on time ⭐️⭐️⭐️⭐️⭐️

Excellent! The only thing I would say is that there could do with being more description of the individual items on your menu, as the item I ordered was a lot bigger than I expected. Eat it all though and fully enjoyed it!!

not the healthiest kids dinner but they (and me) LOVE IT!!!

Great I dont use anyone else great service and great food.

Great food and top delivery driver 👌👌👌👌

Food very rarely turns up n when it does it’s cold or re heated

Wheres my order ? Its now 7.42

we ordered the Scottish box, couldn’t have better value for money would definitely recommend!!!

Ordered a delivery at 9.05pm delivered at 22.42pm. Meant to have a grilled chicken wrap which is meant to be toasted so melted cheese. It’s all cold. Also wet from condensation as took so long. Phoned twice and just cheeky staff. I notice this isn’t the first time you’ve had w review about the length of time it takes to deliver. Maybe think about taking on an extra delivery driver as you’re only going to lose customers.

Great food and very nice delivery people.

great portion sizes and early delivery. i will be ordering again

Everything perfect like always. Best pizza and best calzone I ever tried. Always deliver earlier, good quality and faster delivering now Im order just through here, just in case doesnt have what I want I will order from another.

Once again everything perfect,thats why Im client. Continue the good work

place is a joke 2hrs to deliver 10mins along the road if can’t handle the business shouldn’t look for the business seriously order at 7pm still waiting at 9:20pm shocking service all you get told is on our way we are busy only got 2 drivers

Burgers were burnt and I asked for salt and chips had none

Fantastic food - fantastic service

Always great food and never a fuss 😊

My favourite chippy. But really disappointed tonight. I ordered a pickled onion but got a pickled egg, which I hate. My chips were lovely. The sausages were nice, but the batter was really bad. It was like cardboard and rubber together. You couldn’t chew threw it so I picked it off. A light golden crispy batter should only ever be.... still my favourite chippy though. So friendly and always deliver early.

The chips were old and stale. The fish was not fresh and the black pudding was dry and hard. Absolutely awful.

5 star guys. Was working late and to have my food delivered 45 mins early was epic. Thanks again

great food great prices. its now my new favourite takeaway.

Good food. Good delivery service

Early and outstanding. Thanks guys

if I got the money back for all the times u have forgot things in my orders I would be rich, not amused

Well happy with my order. food was fast still very hot & tasted good👍🏻. will order again

great food early delivery perfect

Early delivery. Great food. First time av ordered from here but will defo order again.

Over an hour for a basic 2 item order to be delivered fairly local and for it to be literally basic food with nothing to shout about. Edible but deffinately not enjoyable

Ordered and payed 2,90 for bottle of cola but didn't get any

Food was good was still piping hot

Well for one I will never be ordering from here again the only thing out of this order that I managed to eat was the cheese and chicken omelette even though the chicken seem to be cooked bone-dry to be like deli chicken on a sandwich the chips and gravy were just in 1 solid lump the gravy is definitely Just Bisto granules badly stirred all the items come in containers that cause condensation so you can imagine the chips are soggy the chocolate brownie and cream was just water with a chocolate brownie swimming in it and the chips and everything came cold thanks again for the unpleasant meal

Amazing guys really enjoyed it!!! Defo be back with that standard

Was only 10 mins late but we had a 1hour 40 mins to wait already

Called the restaurant because I forgot to order some chips, the staff were helpful and polite. the food was fantastic. and well presented. and to top it off the delivery was early. will definitely order again.

Don't know what went wrong tonight, chips were cold, and think your delivery driver may have had the pizza on the back seat as the cheese was all stuck to the lid and we got a tomato pizza. So disappointed it all landed in the bin, waste of money

Pizzas are amazing. Standard of food is amazing. As always

Food an hour late. Called the restaurant after 40 minutes of waiting - they said “haven’t you got it yet? The driver is on his way to you.” Then they just hung up the phone. Order turned up 20 minutes later. Not the first time an order’s been late but this is just unacceptable.

PAPER thin pizza but tasted great. Pity the extra thin pizza will make MasterChef not my goto pizza place

really happy with quick service and food was still hot

Really enjoyed our food a lot better than we had before

Got a Turkish munchie box doner meat and veg pakora was like it had been microwaved nearly broke my teeth on the pakora was brick hard chicken pakora and chips were alright wouldn't get again

Very good food was hot and good delivery time outstanding

Execellent service food quality amazing always made to order

Love Mastercard my very fussy boyfriend will only have burger from there nowhere else

Delivery was an hour later than advised in total it took over two hours to arrive.

Food amazing, as always. Even came early! Never any complaints for the service and food!