The Orangery Tea House at Garsons in Elmbridge

Not the best experience and quite frankly after a number of years going there, the food quality and standards are very poor. It’s ridiculously busy with queuing of 20 minutes plus. Breakfast cut off is 12pm so if you arrive in good time, by the time you get to the front of the queue they stop serving breakfast. Today was a disaster, £44 pounds for food, coffee and two pastries. The chips with the burger were soaked in oil and you can see they had been re -fried a number of times, I would go as far as to say the oil being used did not show or smell to be clean, going off the industry I was formally part off and the burger although edible, was under seasoned and dry at the edges. This would explain that from point of ordering to service of food we only waited 7 minutes. The chips were replaced with chips that were equally as similar. I ate the better ones and left the rest. The two pastries were raw underneath and we left half of each. The drinks arrived 10 minutes after the meals were served. Not ideal. This is not the place it used to be and the head chef and management need to take a good look at themselves if this food standard is acceptable. I can honestly say after possible the 5th negative experience there, I will save my money and go else where. This review is not a reflection of garsons, just the restaurant within.

The queues here are always very long, so it takes a long time standing to make an order. They should implement an online ordering service from the table (QR code). Food is also extremely expensive.

Over priced. My plate of ham & egg was dripping in oil and a very small portion of chips for £16. Wife had the scrambled eggs with salmon and the eggs were dry and made from dehydrated egg powder for £15. First and last time eating at that "food" actory.

Terrible place, takes 20 mins in the queue just to order a coffee. I'll be going elsewhere from now on.

Went for breakfast this morning. We were the first customers to sit at our table which was sticky and there were crumbs in the gap of the seat. The breakfast was luke warm and the big breakfast was not big. Only one egg. Not worth the price

There is no better place around Kingston upon Thames to have coffee and cake ... ... and their cream tea ... ... ~Oh My! DEEElicious. My wife and I come regularly and we wouldn't go anywhere else out of choice. The Orangery atmosphere is so special and the cakes scrumptious!

Queue abysmal. Wasn’t even that busy and still took 22 minutes just to order tea and cake, which then had to wait for it to arrive at the table. Quality ok.

My apple pie was delicious, the mocha was good as well. We went very close to the closing time so it was quite messy and the service was on a slower side.

Food is generally ok, but average at best. Really disappointed today when I ordered the ham, eggs and chips. The ham was cold and I am pretty sure came right out of a ham slice packet...not what I would expect with a hot meal. Waiting times in the queue each occasion I have been have been minimal of 30mins. Really need the option of self service ordering via an app which would really improve the experience. Staff seem friendly and helpful.

Queuing up to fet served took forever. I only went in for a quick coffee. Once finally ordered it came quickly. Didn't eat here but looked lovely

Not dog friendly. Dogs are no longer allowed in the store at all. The cafe is big and very noisy, a bit like a staff canteen. Quite hard to manoeuvre between the tables.Food is average with only a few cakes to choose from. Will not be going back

Orangery Tea House is a spacious cozy spot with a lovely, inviting atmosphere. The staff were friendly and efficient, and our food arrived quickly. We ordered the Vegetarian Breakfast, Avocado Toast, and Salmon Bagel—all of which were delicious. The cappuccino was also excellent. We made sure to arrive early on Sunday to beat the weekend crowd, and it paid off. Highly recommend for a relaxing and tasty experience!

A very cozy cafe. Great atmosphere. Extremely tasty cakes. Coffee not so much. I recommend taking tea.

Great options of gluten free food. The staff are friendly and helpful, and the food for 5 people came out very quickly. I will be back

Nice looking cafe for a sunny day but the hot food is really bad. It tastes like pre-prepared microwaved meals and not particularly good ones at that. Scrambled eggs are dry and the curry was clearly not freshly made/made in-house. It's not at all value for money and more expensive than surrounding cafes. The cakes look OK but the muffin and scones were as dry as a bone, I'm not sure about the other cakes so won't comment on them. Coffee was just OK but obviously don't expect it to be like a real barista type coffee. Didn't find the service to be that welcoming either for the most part if I'm being totally honest. No desire to return

Service is always slow. There is regularly a queue and both times I have been the queue took over half an hour. Tables not cleared quickly. I think maybe additional staffing is needed. Food really good and atmosphere was lovely.

One of my favourite places to have a cup of coffee or lunch. Amazing atmosphere, a good selection of food and drinks and lovely staff.

Lovely tea room. It can be a bit slow for service and the staff can get overwhelmed at times but it's truly lovely.

Awful breakfast. Sausages dry and tasted like they had been cooked the previous day. Scrambled eggs inedible - flaky and dry. Sent back for fried eggs which weren't much better. Toast was dry and stone cold. For £40 for two breakfasts and coffee you should save your money and go elsewhere!!

Very busy when we went so big demand in the food hall. However food was good.

Lovely place to go for lunch/coffee with young children. If you don't have any then it is big enough where you may be able to find somewhere a little quieter... Menu is great, coffee not bad, service is excellent. We went as part of a trip to Garsons farm for pick your own but good enough to go without that. Plus it's got a great farmers shop.

On Wednesday we arranged to meet some friends at the Orangery before they flew home. Two had the full English breakfast which had probably been in a heater cabinet for an hour and at best was bland. The soup was overly spicy and the portions miniscule. With teas and coffee the bill or three exceeded £40. We will not return

Half an hour in the queue to order. Food is hit or miss and pricey. The service cannot catch up with the number of visitors. School cafeteria vibes.

Food is great however I waited 20 mins just to order 2x drinks it's shocking. With only 2 tills, they either need more tills or let you order via phone as this. I'm not in a rush to go back due to the time taken.

This was the end of perfect picking you're own, food was lovely, service was good!

Decent food and quite a wide range of choices for a garden centre cafe/restaurant. They are decent quality too. We went there on a sunny day, and it was way too warm to sit inside, and insufficient tables with parasols. Unfortunately we have to mark down on the service as one of the staff jumped the water filling queue, not good.

A nice place to visit. Lovely restaurant with good selection of hot foods. About £ 14 to £16 per meal. Came here for the PYO farm experience. Definitely a good family day out.

Very busy...very expensive...very good!

Food wasn't great. Ordered a fish finger sandwich which was a giant piece of haddock. The fish was greasy, batter was gooey and there was hair in it.

Loved the atmosphere of the restaurant. Staff were very friendly and gave us extra chilli flakes upon request. My Eggs Floretine was superb, and I had a delicious Iced Caramel Coffee. Really enjoyed the whole experience. Will definitely return!

If you are retired or have preschool kids and deep pockets its your place apparently for week day lunches. The club sandwich was strongly priced for a cold chicken mayo mix and cold bacon with lettuce and tomato. £14.95 I think with just a garnish salad and a long cue at lunchtime. Plenty of people there who clearly dont mind the food/price. Its not a horrible atmosphere if a little corporate, it did lacked charm.

This is great, particularly for breakfast and lunch. It offers a really wide variety of meals throughout the day, and a roast on a Sunday. It can get incredibly busy here at peak hours such as 12pm - 1pm. Whilst I've never struggled to get a seat, it can be quite noisy and messy due to the shear number of people in the restaurant. That said, service is usually very quick!

Average table service garden centre restaurant .. order scone and butter and you get scone butter strawberry but no knife or napkin ..

If I could leave 0 stars I would! The driest thing I’ve ever eaten! No flavour no service. My cherry float was warm the chicken was bone dry and almost hazardous at this rate. And for the price this is simply ridiculous! Do not recommend

My husband and I had lunch here today, unfortunately it wasn’t a very pleasant experience. Plenty of staff around but none seemed very happy & looked like they’d rather be somewhere else. The food was also disappointing, my husband had scrambled egg & smoked salmon on toast, although plenty of food it was dry and looked very unappetising. I had a teriyaki chicken poke bowl which was ok. Coffee was good Overall experience not that great so won’t be going back

A great place with a lot of potential, a very nice environment, and they call themselves award winning of some sort of. Their staff clearly thinks the opposite....disorganised and no greetings manners. That though is not a deal breaker by itself....The Orangery make themselves famous for their delicious cement mixed scrambled eggs, cupboard, saw cutting back bacon, (yesterday's toasted) bread, lukewarm beans, and half overcooked, half raw vine of 16 random cherry tomatoes. Amazing lemon weekend cake, but probably made last weekend, just so it can pack some flavour and build a nice crispy outer layer. I cannot believe we spent £42 for this disgrace. If I were a chef or a manager there, with people spending that amount of money, I would be ashamed to serve it. But I now know what that award they claim they have won is: making sure no customer comes back.

Absolutely delicious food and smoothies and lovely staff

Amazing so yummy and big portions

The food was disgusting. Soggy onion rings sat up on the hot plate for who knows how long. The Coleslaw was mostly red onion so you couldn't taste anything else. Our food arrived approx 5 mins after ordering so clearly wasn't even vaguely fresh. My Buttermilk chicken burger had dried out and gone dark and stringy. I asked for another one which also arrived within 5 mins and was only slightly better. Even the salad in the bun tasted off which is a very poor showing for a Cafe on a Farm.

Scones are not fresh, more like rock cakes. The ordering system is rather bizarre but seems to work. Management should probably visit M&S to see how to do it properly.

Really enjoyed our visit at lunch time. The food was served very quickly and was tasty.

Excellent all round. Very good selection of cakes including super vegan ones. Coffee with choice of 'milks'.

The first time we'd visited during the week. What a difference! Busy, but not crowded. Lots of choices for things to eat and drink, super fast service and a leisurely stroll through the shop and outside areas. No queue at the butcher's counter in the food shop and again, loads of choice with nothing sold out or running low. A really good experience even though the weather was awful.

I love the cakes here, especially​ the chocolate​ profiteroles cake. To be honest, we've been to the Garson's garden center many times before, but we've never had a meal at the cafe until somewhere around christmas​ time last year. It was super busy, saw loads of nice dishes from what people had ordered. We had coffee and this lovely looking chocolate profiteroles cake, which is a chocolate mousse cake with profiteroles in it. It looks very mouthwatering and tastes super yummy that we revisit the place again for the cakes and coffees. Obviously, the cakes tastes amazing, but coffee isn't very nice, which is a pity. It would be perfect, If they changed the coffee. Next time we will try their lunch menu as well, cause I can't​ stop looking when the foods went past us to other tables.

Farmers Breakfast at £14 Sausages & Bacon cooked (one piece each) Toast still in bread form Tiny single egg Avoid, this was awful

It was super busy on Sunday had to queue for atleast half an hour to order food . 1 person has to sit a a table while the other joins the queue to order even during the half hour wait our table wasn't cleared from all the dirty plates and cups from previous occupants ..on a plus side the food was very tasty especially the salad and the size and choice of cakes were amazing ! We will return but maybe after the Christmas period as think lots of families came to see all the Christmas sparkly ✨️ stuff

The cakes were good but both lunches were absolutely tasteless.

I have eaten here regularly for breakfast however on my recent visits food quality has been very poor, sausages dried out and hard, poached eggs like hard boiled eggs, bacon hard. For nearly £12 for a breakfast would not recommend. Very poor for price charged.

The store overall is fun, the tea house ordering concept I find less attractive to wait in line (only two cashiers) I am literally standing 25minutes in line to order, with then another wait to bring my order to the table. Wrong order taking process. Otherwise, lovely place. Update: October , Sunday 2:30pm they’re sending away customers, no food!!

Lovely place to eat with friends. Great views onto open green spaces.

Came for lunch after a morning of fruit picking, was really impressed with the food and the incredible service. We’re definitely be returning!

Came here for late afternoon lunch and cakes after fruit picking from the farm, it was pretty good.

Really enjoyable lunch at Garsons today. Fantastic fish and chips. Great menu with something for everyone. Cakes looked amazing. Fairly priced.

Awful service. I went there to have lunch on Father’s Day. My 1 year old baby was tired and crying, as other toddlers in the room. The waiter came to our table and said we had to calm her down, she needed attention and if we minded if he could hold her because other customers were complaining. That was very rude, if you are a parent you know how difficult sometimes it can be, and asking to hold her because we were not giving her attention and that is why she was crying? If this is a public restaurant that allows babies and kids inside, people must be aware that cries can happen and if they are not willing to have this type of noise in the background, they should go to a silent place or a restaurant that only accepts adults. Also, we think the waiter was more irritated than anyone else and used this excuse as he really wanted me to get my child and leave the room. My husband went to talk with the manager and he said restaurant was too busy for him to stop, and he would have a word with the waiter later. I’m other words, he didn’t care. I was really disappointed with the way we were treated there. This was after we had waited 30min in the queue and about 30min for the food.

I’ve been to this cafe several times and it’s always a really relaxing, fun experience and decor feels a bit trendy (although caveat, not relaxing on a bank holiday Monday!) The coffee is really decent for a garden centre cafe, the cakes are awesome with a huge selection inc cookies, doughnuts, cheesecake etc. It’s light, bright, easy to order at the till and you’re brought your food pretty quickly. I’ve knocked a star off as I do think the meals are oversized. You get value for money yes but my butternut squash salad (very tasty) easily had almost a full bag of greens in it which while healthy just felt a bit overwhelming. My iced latte was also massive and ended up just tasting of milk. I’d happily pay a bit less and get a bit less. Other than that, love the place.

Had a ploughman's a few weeks ago was amazing. Ordered one today very disappointing looked as though someone had been eating it before it came to our table and didn't look fresh. Looked as though it had sat around for a while.

Sub Wetherspoons quality food for twice the price. I don't know how you make onion ring batter chewy but somehow they achieved this feat. Coleslaw was budget, straight out of a packet and had the look and texture of being a few days older than it should be.

Lovely café with friendly staff and plenty of seating. It is situated inside Garsons Garden Centre. The garden centre is a lovely place to visit. Please visit @playgroundadventures and @digibirdadventures on Instagram and DigiBird Adventures on YouTube. Thank u.

Amazing food, lovely staff only thing that lets you down is you don’t take cash!!!!!!!!! Why??? What a shame

Having a brunch with my family here after shopping at the garden centre. The food is quite good ! Will come back for the cake next time

Long queue to order coffee - 10 minutes - all cakes and biscuits £2.95 very expensive for what they were. When the drinks arrived 2 lattes very cold & replacements were the same - couldn't be bothered to complain again!

Great place to have a coffee or tea.

Despite enormous capacity, on a very full, sunny November Saturday lunchtime, the service was quick and friendly, and the food good.

Lovely setting but disappointed with the flat white coffee which was weak.

Super busy for breakfast mornings but how do you reserve a tablet when you have to order and leave the table vacant for someone else to sit on whilst your away? Food lovely, beautiful presentation and good portion. Over priced but nice for what your getting. Family freindly but very tight for buggy space, lots of high chairs available. Staff freindly, they don't take cash :( card only

Great place for lunch if very expensive, and busy!! Oh, and avoid during school holidays.

Confusing if you haven't visited before. Noisy when lots of children also visiting.

Very busy cafeteria with efficient service, ok food and lots of natural light

High prices, below average food.

I ordered a sandwich and received a toasted sandwich. It came with salad out of bag which had green slimy leaves in it. Personally I think over priced for incorrect food and old salad.

Beautiful skylight room with some of the largest slices of cake and delicious drinks. I look forward to coming back.

Went for lunch which was delicious.

The cakes and drinks selections are amazing at the orangery, the only let down is Brunch, most of my food was cold but nevertheless this will not put me off from coming because I love everything else at the Garsons

Good food, although can get noisy and attracts lots of children

A party of four for lunch at Garsons. Between us we had eggs and avocado, goats cheese salad and lasagna. Followed by tea, coffee and slices of cake. There are plenty of places to sit including outside where there are large garden umbrellas if needed. Ample parking too The ordering system is a little slow but the food arrived in good time and was delicious. The cake slices are generous and definitely worth having! After eating we looked around the well stocked shopping area in Garsons and bought cheese at the Farm shop

I recommend the Farmer's English Breakfast.

Good place to share with family and friends.

Lovely place for lunch or tea and cake.

Had a disappointing lunch, but the manager was super helpful to correct the mistake. He saved the day!

Popped in for lunch, waited nearly an hour in the queue. Food was good.

Had a brunch bagel, smoked salmon and cream cheese. It arrived freshly made to order from good ingredients. Very tasty. Husband enjoyed Eggs Royale, eggs poached perfectly. A good brunch that we enjoyed. The trolley used to clear the tables was a tad obtrusive, not ideal seeing people's leftovers piled high and circling your table, but otherwise a great experience.

What a place! From dresses to nuts to plants to food to furniture! I’ve never seen such a store! What an experience. Outdoor picnic area . It really has everything! I didn’t have time to grab a bite but if I had I’m quite certain that it would have been outstanding from the looks of all the fresh food for sale. Plenty of parking

It's a pretty cafe but on thr pricey side and they start stacking chairs around you the second it gets to 4.30 !!!!

Clean, plenty of seating good choice of food and drink. Been many times

Lovely setting for our coffee and cake. Cold water and ice freely available

Very pleasant cafe serving a range of food options - from drinks and cakes through to full meals.

On the pricey side and the scrambled egg was a bit dry but everything else was spot on tasty and arrived quickly at our table.

Flies galore!! I would advise eating here if you like eating with germ spreading flies… ok I’ll give them that the restaurant is very nice to look at and staff are friendly, but my god the flies are a situation and nothing seems to be in place to help keeping them out. I actually could finish my meal as the flies landed on my plate and coffee

Awful service, even worse manager. Every time I visit the staff and manager seem to be very lost and very ignorant. Today I was made to queue in one line for 15 mins, then as soon as it was my turn to order, was ordered to queue on the other side as the till was closing. Once I had queued on said other side the manager approached saying we could now queue on our original side as the staff break had ended. I ended up queuing for half an hour, barely got an apology by a very high-and-mighty manager and was able to witness very entertaining scenes as the staff ran around like headless chickens not doing very much. When asking for another fork the waitress bringing it sighed blatantly in our face. Also chewed on some egg shells in the cake. Awful service every time and not just my own experience. Everyone on our surrounding tables had their own problems about the service here and hope this is sorted soon as it is a total disgrace. The manager and staff absolutely ruin this lovely farm and restaurant.

Very nice observatory for dining, especially during summer sunny days. Food price is reasonable, and serve quick. Just be prepared for long queue on ordering.

Yummy homemade cakes and tried a iced peach tea really lovely

Really nice place for lunch and very family friendly. Huge queue at the tills though to order anything

Amazing friendly staff Amazing food and scenery. Thankyou.

Everything Over priced. Small portion not worth to spend

I've been here a couple times and it feels like the quality of the food has gone downhill sadly... I did enjoy the salmon pasta and the donut, but my partners chicken burger was super bland. He's had the pulled pork burger before and really liked it. Dessert options are very lovely and they do have lots of vegan/gluten free cakes/tarts!

Good coffee, but orange juice was from concentrate

Had tea and doughnut in the cafe. Very good food and service

The food served on that day, were very bad. I spent £15 for dry chips and oily calamari rings, which wasn't cooked properly. So disappointed. I should just ony have tea and cakes. The cakes are beautiful and delicious though. Not savoury food.

Well I met my friend there for lunch was really looking forward to some lunch. After choosing queued for ages,there was a fly flying around & landing on the uncovered cakes,scones and doughnuts. I cannot believe that they were not covered. Our lunch arrived my slaw was withered and dry my buttermilk chicken burger was burnt on the edges,no condiments any where the bun was dry a little bit of mayonnaise plopped in the middle. For the price if £14.95 I wouldn't go there again. The staff need to be more careful of the preparation of the food. My friends lunch was looking good which was good as it was my treat. I know flies cannot be avoided but surely the cakes should be covered, also the orangey was so hot no windows or air condition. I've eaten in there a couple of times before and it's been nice not this visit unfortunately.

Lovely atmosphere and staff very good. Unfortunately the quality of the food is poor. Not for foodies. We had breakfast there. Eggs tasted like they were from processed liquid eggs and mushrooms from a tin. I expected better considering there is a farm there.