Five Guys Walton on Thames in Elmbridge

Got a delivery & the burger and chips were both severely undercooked.

Quite Expensive but pretty nice

Food is a bit expensive but is definitely worth the price. Never busy and a big selection of drinks!

Manageress couldn’t be bother to take my order with an empty restaurant. Standing 5 min in front of the whole 6 pax team

The guys are always nice and helpful. Food is cooked very well. It is extremely busy Fridays and Saturdays, and the queue can be long. One thing I also like is the cleanliness-5 stars!

Shocking. Food cold and missed half the delivery. Won’t be using again. No customer service what so ever

I ordered via Delivery the food was stale and when called five guys the person didn’t understand what stale meant and kept saying its delivery company’s fault. The chips were fried in stale oil the burger tasted horrible threw the whole lot in the bin. DO NOT BUY FROM THIS BRANCH

I only wanted to say what great customer service.. i was served by Emma at the counter this afternoand what a delightful happy soul. Thank you, emma, for the great recommendation of the pistachio milkshake. As for the food again, really tasty. But prices are a little bit on the high side. Well done five guys and thank you Emma...

Great fast food place!as from five guys as usual, their price is on the high side, but the burgers are an absolute delight!give it a try to an peanut butter, bacon milkshake!seriously just try it!anyways the service was great, the place was spotless!great job👍🏻

Unfortunately the restaurant itself was a mess, food and litter everywhere but the food is always good.

I made an order through Uber today. Sorry, you have removed the option to write reviews in this application. That's why I'm writing here. Today a burger arrived that was completely tasteless, as if it came from McDonald’s and without the necessary additives, which made me feel completely sad. And yes, you have the smallest portion of a large crust. I don't want this kind of food anymore for this money. UPD: This is not the first time I get burgers from this establishment and have them delivered. This time the burgers were terrible! learn to apologize.

Great little burger place stopped in for some lunch

My first visit today won't be my last excellent service and a great burger.

I love the chain five guys but the staff in this restaurant need some serious line manager observation and hygiene training. Staff wearing gloves at the counter touching money and then not changing gloves before touching food shortly after. This happened on several occasions. Will not be going back because of it.

OK, first off, I have to say the food was very nice and tasty, just a little light on portion size as I still went home hungry. The burger I had was very tasty, the chips just as tasteful. The refills were a great addition at first expectation, unfortunately a poor substitute for the real thing. The Coke Zero was exceptionally watered down, over carbonated and did not hit the spot like the real thing. This was the clincher for me at I always like to have the real thing. I loved the added extra of the free monkey nuts that you can constantly refill, we made great use of that feature, we are a salty bunch! Secondly, I can't fault Five Guys, it's really well set up, a great business model that actually works. The problem for me is the price. For 4 of us it came to just over £70, something I wouldn't of expected for what the meals consisted of and their simplicity. The pricing model is very much out of place for the range they set themselves within. I would duly put this down as a luxury eat, not to be done so often. In fact, I probably wouldn't return due to this as I feel I'm very much being overcharged for what I could have for the same price. Great meal, very small portions and overpriced. Food tasted lovely though. The staff were pleasant but not over helpful. I've given it 3-stars for these reasons alone, make of it what you will. For an experience, I want that impressed with the decor and the set up of the restaurant, it didn't feel like homely or inviting at all.

Some of the best burgers and chips ever. It is very pricy but the meal portions are unreal. A normal fries are for two people and a large is for 3/4. The burgers are so well done and they are always so quick. The burgers are so hot when they come out but not in the over done way. I like knowing my food is fresh and well prepared. Would recommend for a quick lunch. But not for a family of four or more unless you are wanting to spend about 50 pound. Staff are all so lovely as well.

Really nice but jalapeños were bloody hot

Lovely friendly service! Food great as always :D

Without a doubt our favourite burgers! So so so good, staff are always so kind. It’s normally pretty quiet, very bright lights and no music, so better for a delicious take away or a lunch on the go :)

Burgers are nice but so so overpriced!!

I've been to five guys before in London so decided to stop with my daughter at this one as I had told her how good they were. We ordered food to take away. Service was fine but the burgers were bland! I ordered a bacon cheese burger and they forgot to put the bacon in it! I couldn't be bothered to drive back as we'd already taken it home. I also ordered regular chips to share as there usually big enough for 2 but when I opened it there was just one little cup no extra scoops and they were overcooked and some were burnt! Milkshakes were very good though. £39 for a not very pleasant meal! I won't be returning.

Fresh cooked and amazing dunno what they did diffrent but it was amazeaballs

Good freshly cooked food Good milkshake Friendly staff. Enjoyable experience

Ariella de best custemer service😋😘

My husband and I love this branch! The manager always goes above and beyond and his whole team are so friendly and hospitable. The food is so fantastic and consistent. We cannot recommend it higher!

Amazing! I loved the refill drinks and the staff are so polite! Recommending to everyone I know!

Proper burgers and fries. A children's favourite. Mine also.

Ordered a meal yesterday and a milkshake - food took over an hour and a half to arrive through Deliveroo. I tried calling the restaurant and got no answer? One driver on that app said they were waiting to collect my food and then nothing happened, another 45 minutes later another driver collected my order (who was lovely) but the food when it finally arrived was stone cold. I had to reheat everything in the oven! Very overpriced food for what it is, awful ordering and delivery times, and food arrived cold!! I’ve complained to Deliveroo who offered me a £4 refund out of a £24 order - what a joke! I declined their offer and they ended the online chat 😂 I will not be ordering anymore from both Deliveroo and also Five Guys - I’ve had better HOT food from a Wimpy!!

Over priced, awful hotdogs. Nearly £80 for 2 burgers, 2 hotdogs and 3 lots of chips. Never again!

Food excellent. Service friendly. Restaurant almost empty so no atmosphere.

Josh and Leah are Fab, very polite and friendly

SUPER FUN! i learned karate last week and i drop kicked five guys

Fantastic service will definitely be going again a tall Asian fella and a short lady gave me the best service I’ve seen in a long time.

Excellent customer service, highly recommend new customers to visit the store.

Really great food, and amazing customer service! Served by Leah and she was so kind and friendly!

Josh is an amazing paties maker! The food is very tasty as well.

I came to walton store and I been served by Robert just wanted to say his customer service was amazing and I felt very welcomed

I came to Walton branch and Leah served me the service was great and the food was amazing

Cashier was super friendly, and of course the burgers and fries were excellent. You definitely get what you pay for with Five Guys, which is superior quality burgers!

Staff it’s too good Love the Cajun fries and vege burger going every day for fries and specially peanut 🥜 it’s to yummy

Great burgers, absolutely outstanding service. The best store of this franchise I have visited.

Worst service ever! Mistake after mistake, staff there kept messing up orders or losing orders…Left my wife standing there for an age waiting, when i asked how 4 customers got served before he, they asked the ticket number then just looked like a load of lost puppies without a clue! lWalton branch is poorly managed and an absolute shambles! Won’t be returning here.

Don't believe the order times on Deliveroo, I ordered a milkshake and fries (not exactly complex) for my daughter as a treat snack, 25 - 30 mins delivery time, showed on the app that the driver was there in 15 mins but it took them 40 mins to make a shake and fries. Got the order after nearly an hour!

Update 22/10/22 oh boy what a disappointment had to order have the twice once because the delivery was the wrong order then the replacement was wrong as well but I couldn't be bothered to re-ring to sort it out, it a burger for Christ sake how difficult can it be to get right. Normally good hope this is an off day. Great burgers good friendly service relaxed atmosphere, if your looking for a burger that will satisfy them here is the place

Undeniably good burgers and chips. Unless you're allergic to peanuts then you would need to steer clear! Pricey but honestly it tastes like a real burger and you get to choose any toppings you like. The interiors are unique to the chain but just lack a certain something. You kind of feel like its not somewhere to hang around. But then its a takeaway first, eat in second. MIssing the days of Johnny Rockets American diners...but this is sort of similar.

Gotta say, whilst the burgers are nice they're overpriced for what you get.

First experience trying five Guys... Heard so much about it and the experience was amazing. There was a tall Asian man who really helped deliver the best experience. I think he was the manager of the store and customer service was A one! My daughter loved their shakes!!!! Most places I've visited any burger place I usually find it quite dirty but this branch was clean and I felt comfortable taking my kid with me... Really child friendly

I've been told a lot about five guys and how great their burgers were so was really excited to try it out but I can honestly say: i've had a better burger at a McDonald's. Chips had way too much salt on and tasted like they had been sitting there for ages. They were lukewarm and not very nice. Chips are fried in peanut oil and were really fatty. Burgers were really poor quality and everything from the patty to the burger itself was just poor. It took a long time from order to receiving the food and the place was really quiet. Tables were adequately clean. It's now 2hrs since I've eaten and I still feel queasy. Toilets are upstairs. There is one disabled toilet downstairs with a baby change table but everything past the cooking area smelt of urine so I wasn't particularly happy to have my kids on it. All in all: avoid this restaurant. There's much better ones in the local area.

You get some of the best burgers and chips in the world yes I said the WORLD.

Very good but makes you feel sick

Ordered through Deliveroo, food cold and soggy and one burger didn't have the beef in it and the other burger was missing ingredients! Wouldn't ever order from here again.

Disaster delivery, not a quality service, and food cold and smashed and not packed and served at their standards, also items missing to the order. In the overall the worse of FG restaurants. Avoid it.

All of our burgers were completely wrong on arrival, to order a vegetarian sandwich and receive a burger is shocking, all my sons and partners were wrong also, upon calling restaurant we was advised to contact deliveroo to get them to send order through again which they could not do but could offer half the money, absolute joke and won’t be ordering again

I cannot express with words how positive experience I had with the staff at this branch. I realised there I had lost my wallet which made me very upset. The staff was so helpful and compassionate that I was able to calm down. I literally left with the peace in my heart and smile on my face and found my wallet shortly afterwards. Food is great but staff.. staff is amazing x

Really nice burgers and fries, fries 🍟 were a bit salty but everything else was cool. Great Staff, Katya was super friendly!

You have to wash your own hands..., the sign is misleading..!! 😲😉😁🙄

Great fries, great tasting burger, but if I had one criticism the cheese in the burger was flavourless, the milkshakes are creamy and flavorful. 👍

Not Twins friendly. Staff didn't want to open the door extension to let us in with the pram !

Burger was really nice but when I ordered bacon cheeseburger with BBQ sauce. There was no bacon or BBQ sauce. My girlfriend didn't get the mushroom she ordered with her burger or the ketchup. The Reece's pieces milkshake was really good too. I would have left 5 stars if our orders were made correctly.

Always great burgers, but the fries weren't up to scratch.

Good job guys stone-bacon in my burguer make me feel eating some stones special ones for my very first time dinner on Walton branch lovely thank you

Great burger as always, but 5* is for the friendly staff and really clean disabled toilet. Usually disabled toilets are an after thought when it comes to making it look nice and keeping it clean, but this one was a pleasant suprise - thank you! :D

Quick food, friendly staff and the restaurant is has enough seating to eat in.

Workers were not polite, had a patty then had food poisoning for the next week. Overpriced Maccies>five guys

Crusty food with cremated bacon on my hot dog. Awful hygiene wouldn’t recommend stick to maccies.

Tasty food, but really slow service and overpriced to be honest.

The milkshakes are amazing and the burgers are banging

No care taken when making an order. Waited 40 mins for the complete wrong order to come. Orders 2 burgers 2 milkshakes and 1 chips. 1 burger and 1 shake arrived. Awful service. Do better!!

This is the worst Five Guys restaurant. They really need to get new staff there. I ordered through Deliveroo, they missed the milkshake and the other items were wrong. Deliveroo organised a redelivery. When the second order arrived, the milkshake was spilled and it was the wrong flavour and the burger wasn’t wrapped properly and it all fell out. Won’t be ordering from them again.

Peanat butter shakes are suberb. Bacon sandwich is sooo crispy ;)

Literally empty restaurant I was the only customer in the store and every table I looked at was dirty crumbs and rubbish On every table… pretty embarrassing and to add on no staff where cooking or preparing anything just chatting. Food was nice though so there’s that

Great to have a new place to eat in Walton and enjoyed my cheeseburger, but the quality is so much better at other branches. Came here on a Saturday afternoon and it wasn't even that busy, but the tables were still grubby, the drinks machine dirty and low on options, and the service slow and confused. The staff operate in a slipshod manner and someone needs to get a grip.

Clean, friendly staff and good burgers.

the five guys experience is truly one like no other, the staff are conscious most of the time, the burgers were, and my wallet was promptly extinguished after it caught fire. Would recommend.

Burgers are superb, hard to find a fault really. Chips have too much salt for my liking and I do love salt! Handy tip: order less chips than u think as their portion size is massive! Beer, chips and a burger... Great way to start the weekend!

Not a good Five Guys, staff appear clueless and the service is incredibly slow despite there being so many people in the kitchen. Been here twice and waited 20 minutes or more for what is still fast food at the end of the day.

I was a bit concerned from all the bad reviews but it was great. We ordered click and collect, food was still warm by the time we got it home and the burger was great! Obviously a bit more expensive than other take always but completely worth it !

Odd ambience; overpriced for the sizes of the portions. £7.55 for a bacon n cheese dog... nice dog, wonderfully crispy bacon, perfectly gooey cheese, onto the less good bits: not big enough dog, for my money, the 'hot' sauce was not imho, 'hot'. The jalapeños were not spicy enough. On the other hand, the milkshakes were fab. The brain freeze they caused was worth it!! What we loved: the shakes; the fact that everything is plain, and you choose exactly what you want, in terms of toppings. Burgers tasted great. Again despite two patties, significantly less than I'd have expected for over a tenner.

Good food and friendly staff, manager (Beata) was helpful and friendly about my allergies! Charlie was very friendly and had a great little chat. Would 100% recommend, very efficient!

Terrible. Don't bother. Very disorganised. Ordered in store for takeaway and waited over 20 mins for a simple order whilst various delivery companies were going straight to the receiving area and huddling in big groups. Couldn't even query the order or wait times if you wanted to. Picked up the order and once home noticed the cheeseburger had no cheese. The burger was dry and poorly presented. The fries weren't great either. Been to many Five Guys in the past and this is by far the worst. If I was close by and I didn't have to go through that queuing again, I would have given the store a chance to rectify my order. However, reading some of these reviews, they would need a bigger change and more organisation for me to order anything from there again.

Very slow team. Got my order wrong. No ice in either of the drinks machines so had warm squash. Nice food but the atmosphere is just too manic in these places. For the crazy high price is expect a more slick operation.

Just amazing! The food, service and salted caramel milkshake were fantastic! In addition, Stacey was sooo attentive and asked us if we enjoyed our meal and if there was anything we needed. Highly recommended.

First time of trying five guys Not impressed for the money. £28 for 2 burgers and fries. WOW and chips were cold .

beautiful burgers and lovely staff who were warm and welcoming!

Food was handsome, brilliant, fast and efficient service and a lovely atmosphere at the restaurant

Most unorganised place I've seen. Hire a proper manager

Ordered food via online collection at 6.45pm. It said to collect food at 7.25pm...we got there at 7.25pm and we were told our food was not ready and that they do not cook the food until we arrive. This is not true as we have ordered from here before and all was ready for us. We had to wait 30minutes for our food instore... Overall from ordering online to bringing food away was over an hour... Disgraceful and no simple apology from staff. They did not care.

Good burger, nicely cooked. Only went fir a cheese burger with mayo, lettuce, onion and ketchup, small fries and drink but was enough to fill me up. I like that you can get either sachets of ketchup or larger pots as well as their own five guys mayo and free refills!

Terrible Burgers & Terrible Service I've always loved Five Guys, but the few times visiting this branch has been such a let down. Given that it's not cheap, quite frankly there is no excuse for cold, improperly cooked, badly thrown together burgers. Milk shakes not properly blended with bits clogging the straw, missing items (fries), long wait times, and generally bad customer service.

Awesome customer service and amazing food. Best Five Guys in London 🔥

A welcome addition to the area, it does trade a lot on its name, the burgers are nice but a little expensive really. Shake was really tasty. There was no real queue to get served, but a bit of a wait before actually getting the food.

thanks 2 owen 4 making my good burger thx owen give him raise thx oscar

owun coward makes best burgers evar!!!!!!!!!11111!!!!!!!!!

Great Service! I ordered online and the food was ready on time to pick it up. The food was delicious.

Good food, good service, didn't wait long

Yum. Didnt wait long, banging burger and milkshakes. McD's should pack up and leave. Glad we finally have a decent fast food place here. Everyone here complaining is mad, how can you mot be suprised a brand new five guys gets hammered when they first open, so there are delays. Numpties.

I was very excited to hear we were getting a five guys in Walton on Thames. Visited for the first time 2 weeks after opening. Burger tasted good (as expected) however I was disappointed that the bun was cold and didn’t seem totally fresh. It’s a small point but I think something for them to improve upon as they find their feet. There was a lot of staff working, training I hope, so I am expecting that next time it will be better (as it is in other branches). One other point, the music is very loud and it is difficult to have a conversation. We will be back.

toilet water leaked onto table. that is not a fun experience 😵

A lovely experience! Great service from start to finish and the food was delicious, like always! Thanks guys!

Worth waiting a few weeks before visiting. Ordered 4 burgers in store at 6pm on Friday, at 7pm we were told they didn’t know how much longer they would take but might be another hour… we had to walk out as our kids were starving. They couldn’t even cancel the order and give a refund. Huge disappointment and won’t bother going again for a long time.