Based on 499 opinions finded in 2 websites
Based on 499 opinions finded in 2 websites
Nº 425 in 689 in Northampton
Nº 51 of 76 Other cuisines in Northampton
Opinions
Warning: Kitchen shuts at 3:30pm!! Bit annoying as Google maps says it’s open till 5pm so came here hungry at 4pm. Looked nice though.
Stephanie . 2024-10-19
MORE AT Google
I booked afternoon tea here for my Mums 60th birthday yesterday. So so disappointed how awful the service was! We got there at 1.30pm they didn’t even ask if we would like a drink untill 2.25pm. We had to keep getting up and asking which they then said oh sorry we have ran out of cups. Which simply isn’t good enough. My mum is disabled and doesn’t get out much so I thought this would be perfect, the reviews looked really good that’s why I booked it. Everyone lefted hungry!! Half the food did not get touched as they didn’t ask us about allergies or anything or even explain what food was what! It was a joke. 1 hot drink the whole time we was there?!!! They just lefted us but was great to all the other tables?! I don’t understand it we paid £120 they gave us £30 off the bill but if im going to be honest the lady said it was the best she could do!! We shouldn’t have even paid I am so bloody embarrassed! I was the one that arranged this and I had to apologise as I was so embarrassed the way we was all treated!! I will never ever ever be coming back here im so annoyed with myself that I even paid a penny! It’s so important these days to be asking about allergy’s etc!! Im definitely going to be taking this further, I don’t like confrontation but the truth is they treated us so bad i am so embarrassed.
Tone Collins . 2024-10-14
MORE AT Google
Great place with lovely staff but place needs a good clean.
Antea Mlikota . 2024-10-12
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Came with two friends for a celebratory afternoon tea. We were served by Harvey who couldn’t have been more lovely and professional He explained the food to us and offered drinks and kindly put the small heater on when we asked The setting is lovely. Although the large room we ate in was quite cool. We came on a very wet day at the end of September and would have preferred to be a bit warmer We did have trouble parking initially as all the car parks were completely full and we were heading towards the field for overflow parking … which wouldn’t have been great when we’d had so much rain and we were wearing nice shoes. But thankfully we did get a space All the food was delicious, and they catered well for one vegetarian. My only comment would be that the sandwiches were dry.. the edge of the bread felt a little crisp as if it wasn’t completely fresh or had been made much earlier? This apart, we did enjoy the experience
Katrina Wilson . 2024-10-03
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We celebrated our 40th Anniversary at The Orangery Delapre Abbey yesterday and I would like to say it was wonderful. We were in a beautiful room overlooking the garden. The food was incredible and very generous in portion. The tables were all laid out for when we arrived with lovely china, We were given boxes to take home what we couldn’t manage to eat. In my party were 36 guests and we were all served at the same time. The girls were lovely, friendly and smiling. Could not have asked for more. I ask for Prosecco for my guests that wanted a glass and the girl in charge set up a table with lovely glasses, a huge glass bowl with ice which looked stunning. So very happy and our guests have all commented on how well organised everything was. Thank you to all the staff for making our day special.
Angela H . 2024-09-01
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Perfect Dining experience, wish there was more stars to give.
Gilgamesh Dracon . 2024-08-29
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We called in yesterday during a rather wet cycle ride for a coffee. The indoor seating is classy and comfortable, and we probably dampened it whilst we were there. We simply opted for a couple of hot drinks, but there is an extensive menu to choose from. I've often dined here at breakfast time, and the food is excellent. The service was great and the staff were friendly.
Phil Johnson . 2024-08-25
MORE AT Google
This place is marmite, and the reason I say this is because the food is always amazing, cooked to perfection and presented beautifully, truly crafted by an artisan team, nor for the marmite part the service it’s either amazing or totally shocking and it’s off putting because you can have the best food but if you haven’t got cutlery and not getting served and being ignored then it’s not great, we have walked out once and almost another couple of times.
Dan Lill . 2024-07-18
MORE AT Google
Staff are very friendly and polite. Love the location. Used to visit the grounds when the area was derelict. Food is good and not too expensive.
Andrew Spicer . 2024-07-17
MORE AT Google
Clean, modern eatery and lovely atmosphere to sit in. Good place for meeting/catching up with family & friends. We had the full english, good sized portion, really tasty. Given 4 stars as we had to go and ask how much longer for food as took a while to come out. Otherwise really enjoyed and would go back again.
Charlotte . 2024-07-04
MORE AT Google
Easily one of the best afternoon teas I've experienced! Fantastic service from Josie who was so attentive and friendly. The food was lovely, unique but delicious combinations, plus they bought out a special birthday plate which was really kind. 10/10, thank you Josie!
Olivia Salvage . 2024-07-01
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Afternoon Tea.... Shocking! AVOID!! although time with my mum is precious and enjoyable that was down to our relationship, the venue was like a canteen very noisy, not welcoming, there was baby running around and banging on tables, there was enough savory sandwiches to feed an ant only, honest it was pathetic!!!!! Mum and I felt this was very very poor for the money.... £50 pounds for 2 afternoon tea and also the scones were the size of a 50 pence piece.... they take your money and give you hardly anything return and you definitely don't feel like it's a treat, I wrote to complain and received a "sorry for you disappointing experience but I am not going to do anything to make it better response.. " from Valeria... which made the whole experience even worse! Do not waste your money please! Awful....FAWSLEY HALL Is the same price but amazing surrounds, and lounge and the double, Triple the amount/ selection of savory snacks.... I WISH I HAD KNOWN THIS BEFORE WASTING MY MONEY... DO NOT GO TO THE ORANGERY FOR AFTERNOON TEA
Cheryl C . 2024-06-26
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Thought we might stop here while in the park for lunch. We, unfortunately like several others who sropped to look at the price list, decided not to ! £8.50 for a plain jacket potato, or a samdwich with a small side salad, £12.50 for a cooked breakfast is just shocking in the current climate. Ended up just having to takeaway sized coffees which took a long time to get ! Too many people going in, looking at prices and walking out,although im sure it does plenty of business in the summer !
Sarah B . 2024-06-20
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Lovely lunch with my lovely friend, service was great food was good, lovely atmosphere would recommend 😃 we will be back
Jess . 2024-05-19
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This is a nice café right in the gardens. However, it gets very loud when busy so I'd advise you take your drinks outside if the weather is being kind enough. The staff are polite and efficient and the food is okay.
Jonathan Hicks . 2024-05-13
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Shocking, waited an hour for 2x sausage rolls. They were £5 each hahaha. Premium prices, budget service.
Nigel Greggs . 2024-05-10
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Very disappointed! Considering the reviews and the price, I was very disappointed with the afternoon tea we had this week. The bread was hard, and there was very little filling in any of the sandwiches. The scones were over baked and more like rock cakes. The cakes were very average. Service was ok, but nothing special. Luckily I was in very good company which was the best bit! We will not be returning.
K . 2024-04-30
MORE AT Google
Oh what a difference a year makes great last year ( see below)went yesterday, slow poor service , when I did get the young ladys attention, she was off hand rude (and smelt strongly of cigaretteswhich I find very off putting) slow service, food although nice was cold, and drinks came after the food! When I tried to get staffs attention they seemed to busy chatting and giggling ....... Shame , will go elsewhere in future 3 stars for the food, minus 5 for service !!!! 1 year ago :-Fantastic lunch and service by Sue, lovely lady, nothing was to much trouble for my elderly parents . I'd give 6 stars if I could !
MrWesthammer66 . 2024-04-28
MORE AT Google
I booked the afternoon tea for my birthday today at The Orangery Delapre Abbey It was such an amazing time spent there. Food was delicious and beautifully served, staff was very friendly and helpful. Everything was explained from the beginning as it was first time for me to be there. Very thoughtful of them to bring a lovely plate with happy birthday written on it. I was pleasantly impressed 🤗 With no doubt I can recommend The Orangery Delapre Abbey. Thank you so much! 🙏
Eugenia eugenia20 . 2024-04-27
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The Orangery, Located in the largest park in the city center, Delapre Park, situated within the historic Delapre Abbey monastery building. The environment and food are both excellent. This time, I had breakfast: Full English breakfast and Eggs Benedict. Especially, the hollandaise sauce tasted great, and adding smoked salmon to the Eggs Benedict was a good choice.
Moon Rabbit . 2024-04-18
MORE AT Google
I went for breakfast,the burger was cold,a portion of chips I waited 30 minutes for, very bitter coffee, the coffee flatwhite was just milk with coffee it didn't have that milk cream on top that it has to have. a nice place but the service and food of bad quality
Elena M . 2024-04-14
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We had an afternoon tea for three on a Saturday afternoon! We pre-booked online just a few days before and got in a-okay! We had ‘normal’ and vegetarian afternoon teas and both were delicious! The afternoon tea is beautifully presented and has a range of goodies. The sweet treats are perfect size and there really is plenty, you won’t go home hungry! There is a vast range of teas that are constantly topped up throughout your visit. The Orangery itself is a beautiful room with views overlooking the outside garden. We had a sunny day and it was relaxing and peaceful inside, looking over the field. Staff were friendly and helpful and overall we had a lovely afternoon!
han161 . 2024-04-12
MORE AT TripAdvisor
Fantastic place for afternoon tea
Wendy Collison . 2024-04-12
MORE AT Google
Always go to the Orangery when meeting my celebrity actor friend Tony Howes. The staff remember us and are helpful and friendly. The gluten free English Breakfast is excellent.
monica loosley . 2024-04-11
MORE AT Google
Afternoon tea at the Abbey was absolutely perfect staff were so lovely we were not kept waiting can not fault the food or the service. Would definitely recommend. Thank you for a lovely afternoon
Teresa M . 2024-04-10
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Waited an hour for food only jacket potatoes and toasted sandwiches .not hot had to ask for cutlery won’t recommend and won’t go back we did ask twice if we could order food
Lynda Toomer . 2024-04-01
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if u cannot take the heat stay out of the kitchen ....and today the orangery couldn't cope with a mediocre bank holiday Monday... staffing appeared inadequate... management delegation really poor...below que of people wanting to be seated behind empty tables...I waited to be served while about 10 children with parents attempted to buy ice lollies, teas at the counter they could have got from the place round the corner. it's not the fault of those serving.... it's being poorly managed.
lotti nichol . 2024-04-01
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Waitresses were absolutely lovely. £9.50 for one slice wholemeal bread 2 very small poached eggs and a spread of avocado, Very expensive. However the full english breakfast at 12.50 seemed a bargain in comparison. Will only have a coffee next time we come.
Paula Johnson . 2024-03-24
MORE AT Google
Nice, cozy place. It has its own atmosphere
Kamila G . 2024-03-22
MORE AT Google
Just been for an afternoon tea with a very large group. Service was amazing. No-one was kept waiting and the drinks kept coming all afternoon. The Food was incredible. A super selection. Boxes were brought out at the end for those that couldn’t eat everything… there were quite a few!!! Please congratulate your staff (17th Mar - 12.30 2.30pm) on fantastic service. Even though the Cafe was full, they didn’t miss a beat with us. 👏👏👏👏👏👏🥰
Gemma Jarvis . 2024-03-17
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We came here for mothers day without booking which we know was pushing it! However, we were accommodated really well by staff who couldn't have been more hospitable even though they were extremely busy. They managed to grab us a couple of tables we could push together to seat our larger party. Service was really friendly and efficient and the food was tasty and well presented. We ate in the cafe but saw the afternoon teas being brought out and it all looks great. The feeling of the cafe is really nice inside too and it's inside a beautiful building. Will definitely be returning!
Fionalovesfood87 . 2024-03-11
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Called in with family for a late lunch after walking around the beautiful grounds. Got seated and given menus then ignored by the waitress for 25 mins. Customers arriving after us were seated and orders taken. After 25 mins (we were in no hurry!) I asked a waitress if she could take our order. She said she was looking after another area but would get our waitress. I could see her talking to ‘our’ waitress who then walked off to serve customers at the take-away counter. After another 15 min wait we walked out. Prices are fairly expensive but we are willing to pay for good food and good service. Unfortunately, we experienced neither!
rick184 . 2024-03-08
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My husband arranged an Afternoon Tea to cheer me up on half-term. It was a disaster. We said no seafood (for the whole tea), they gave my husband a sandwhich without it, then left seafood on mine. They got taken back when we tried to explain it was mentioned as a special request for the whole Afternoon Tea. They replaced the sandwhich and offered something different as my husband is diabetic and needed more carbs as he was feeling unwell. They offered to give us the sandwhiches, only to come back 10 minutes later and tell us there were no more sandwiches and if we wanted something else to order off their other menu. As far as drinks go. I ordered a house special cocktail. It never arrived. Our tea cups and dishes were not clean and absolutely no one offered to refill the tea which they explained was unlimited when we were sat. Nobody cared about us, checked in on us and walked past us constantly without stopping to see if we needed anything. In the end we just walked out as we pre-paid (BTW they had the audacity to ask for a tip before we even got there). We don't intend to go back.
Tiffany S . 2024-02-23
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A nice lunch with friends sitting in the sunny window, not hurried.
Patrick Wilson (Pssmiling) . 2024-02-20
MORE AT Google
Great food and really friendly staff! The croque monsieur is a must try !
Daniel . 2024-02-18
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Open at 9:30 on the dot. Really friendly, welcomed us and our dogs. Lovely breakfast enjoying the brilliant view of the gardens.
Paul Q . 2024-02-11
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Excellent time at the orangery. The food was brilliant and fresh - our waitress told us that the chef grows a lot of produce in a green house on site. The views are amazing and myself and a friend spent hours nattering by the window, yet were not made to feel rushed at all. Staff clearly working hard to give a good guest experience and I would definitely recommend.
sally20007 . 2024-01-27
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Lovely place. Particularly enjoyed waiting a ridiculous period of time for a simple americano. They must grow the beans to order. Fabulous.
Flyer37397659979 . 2024-01-21
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Amazing, wish it had lasted longer. Recommend for anyone to go
Leanne Brooks . 2023-12-17
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Come here a couple of times a week we are always looked after by Sue and her colleagues a great place.
Steve v . 2023-12-15
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We meet up here every couple of weeks for a coffee, a breakfast roll and a catch-up. Friendly staff, good food and a lovely location. By far the best place in the area to come for a leisurely catch-up.
nickcarter60 . 2023-12-14
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Taylor swift by candlelight amazing
clare burgoyne . 2023-12-09
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For the price £24:95 the food was very sad. Sandwiches were fine but can’t go wrong with them. Scones very small and over baked all other cakes the size of a scrabble tile. Not value for money
Carol . 2023-12-08
MORE AT Google
We had a great Sunday lunch, the food was excellent. On paying the bill though we were charged £110 for a £32 bottle of wine. When we pointed out the mistake, we were told that we had a more expensive wine than was listed on the menu. We had to fetch the empty bottle to show the person it was in fact the £32 bottle on the menu before they admitted a mistake. We all make mistakes, it's human. Best to put your hand up though, apologise and move on rather than try and bluff you way out of it. Very embarrassing and totally unprofessional.
Neil R . 2023-12-04
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I took my friend for afternoon tea for her 30th birthday. The food was average but ok, not what we expected for the price of £25pp. I shared a pot of tea with my other friend but it was stewed when it arrived ages before the food. My friend whose birthday it was asked for coffee and we didn’t realise until we left that we had been charged £3.50 for the coffee. We weren’t offered anymore tea and were there over 2 hours. Usually at an afternoon tea the tea keeps flowing or at least expect to be offerrd another fresh cup. I received an email asking for my feedback and I explained we were a bit disappointed and I received an email back from Delapre saying thank you for your feedback, no other comment. Such a disappointment experience especially it’s one of the most expensive afternoon teas in Northampton. Bad service on the day and afterwards.
fionafrost21 . 2023-11-27
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Went for Sunday lunch on the 26th November. On arrival found our booking had been overlooked even though I had paid a deposit and had confirmation . We were sat in a room by ourselves which was obviously used for parties etc. Not very warm and strange sitting alone in a large empty room. Food was good when it arrived and we were given a complimentary drink. However, it was a treat for visiting friends and I felt very disappointed with the experience.
Ann F . 2023-11-26
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I took my friend for her 30th birthday. The food was quite average but ok. I shared a pot of tea with my other friend but it was stewed when it arrived, my friend whose birthday it was asked for coffee and we were charged an extra £3.50. We weren’t offered any more tea and were there 2.5 hours. Every other afternoon tea I have been to has always kept the tea flowing. Just found the whole thing very disappointing as it’s one of the most expensive afternoon teas around. I received an email asking about my experience, I replied and their reply was thank you for your feedback, no further comment. Very disappointed.
Fiona Frost . 2023-11-24
MORE AT Google
The greeting was pleasant, a young girl showed us to a table ! We ordered , drinks came and my food came ! My friend asked when hers would arrive and the senior in age said don’t know ?!?!! I had eaten my food before my friends arrived ! !!!!! The younger staff are polite but the senior staff (older are rude and have attitude) . In my experience this has happened on more than one occasion !! Not sure I would now recommend this cafe !
Cheryl B . 2023-11-21
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Looks like the rotten review I posted re Sunday 12 nov 2023 has disappeared ! Not that I give a hoot. Absolutely awful place to eat. Overpriced, extremely rude staff. I will spread the word. Does the owner just not care ??
gill evans . 2023-11-14
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Abysmal. The place is so disorganised and mid managed. Be irritated to wait 15/20 mins just for a take away drink. There are plenty of staff but they all run around like headless chickens. Drinks incorrect. Over priced. After two attempts to eat in we gave up slow service no interest in customer service. Prob the poorest food facility in Northampton. A great shame it used to be good. The food area is like a pig sty filthy. Cakes all stacked on top of each other in uncovered trays.
BMWRoadster . 2023-11-14
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I was at delapre today at 11 am (12 nov) with my daughter walking our dogs in the cold and rain. My daughter didn’t feel too well and needed something to eat. I waited outside while she went to buy a snack. The server who served her was rude. My daughter bought a scone £4.50! and asked if she could have it warm. The server muttered there would be a wait for some bizarre reason. My daughter asked for butter and was given a pkt. How can I spread it she asked ? The server said there is a knife there (a wooden picnic knife). The server also made a comment which when my daughter asked her what she said she replied ‘it doesn’t matter’ Now, bearing in mind that for 2 pkts crisps, one cold scone and a small coffee costing £10, which is an absolute ripoff, plus the server’s awful attitude and manner, this to be honest, was well out of order. The server obviously hates her job and should really consider changing her vocation or needs in-depth training on how to be polite to customers who are the restaurant’s bread and butter ! Please take this on board !!!
gill e . 2023-11-12
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Afternoon Tea at Orangery - £65. Terrible. Food - kids party food style (literally). Finger sandwiches with a slither of filler. Atmosphere - stuffed alone in a massive side room, with a spanish commercial radio station playing mortuary music with frequent spanish commercials in between. Environment - Dust on the rails next to table that you can write your name in. Room was bleak. Over and done in 5 mins. I feel sad for the person who gifted us. Genuinely marketing gone mad. Pleasant waitress. Manangement / BD need a review. Skip and save yourselves, and your money. ** live update ** We are now unofficially part of the house tour. About 20 people just arrived in the dining area observing us eat alone. How lovely. Sham. ** Update ** The have deleted my pictures of the paltry food and the thick dust. Classy.
Adam Audio . 2023-11-06
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We were seated quickly by friendly staff and given one menu to share, despite there being a large basket of menus. Our order was taken promptly, and the food came out surprisingly quickly. My Croque Madame was delicious, and my girlfriend was thrilled with her cheese and tomato sandwich. When the drinks eventually turned up, after I’d finished my meal, the coffee was one of the best I’ve had in a long time. We had planned on ordering some pancakes for desert, but all staff appeared to have vanished. I ended up going to for a wander to find someone as we had been waiting 15 minutes. Once the pancakes arrived, they again, were perfectly cooked and we are so glad we ordered. 2nd round of drinks was just as slow. The pancakes were finished by the time the coffee and coke arrived. Lovely venue with great view onto the fields. I would ask that they fix the door coming into winter, it takes a long time to close and gets quite chilly inside when people keep coming in and out. A little more attention to detail when cleaning the glass wouldn’t go amiss either. That said, beautiful food and wonderful setting, I would definitely recommend.
Nick McCauley . 2023-10-29
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Absolutely shocking service today. Waited 20 minutes and a nudge to take our order - just coffee and cake. Took a further 20 minutes plus to receive the order in dribs and drabs. The order was wrong and a refund for being overcharged took a further 15 minutes to process. The young staff did not seem to have any sense of urgency or customer communication skills. Sadly the coffee shop lets the beautiful Delapre Abbey down.
Sue D . 2023-10-24
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I never knew it was dog friendly until today, I was greeted at the door and both the dog and I were made very welcome, great staff today
Jane Wilkins . 2023-10-23
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My daughter purchased afternoon tea vouchers, for myself her Dad and two very good friends, trying to book the afternoon tea was a struggle and we had to try a few times before anyone would answer the phone, or reply to email and messages, eventually...
lesley h . 2023-10-20
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This was a very disappointing experience. Three friends and I decided on this venue for a coffee and "catch up", the first for some long time. The drinks, when they arrived were fair, but not outstanding. It was the level of noise that was intrusive,...
ElegantJo . 2023-10-03
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Waitress are not friendly,i asked about one extra cup and they refused me,everytime something happens
Husky Md . 2023-09-10
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Disappointing visit Menu bore no resemblance to the one online I had checked before deciding to treat my daughter to lunch here There was very little choice Less than half the options I had enjoyed here on previous visits and advertised on the website The...
linatleisure . 2023-09-05
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We went for my husbands birthday. We were seated and left for 20 mins with no menus or drinks order. I had to ask 3 times to be served. It yhen took a further long period before our order was taken. My mother is diabetic...
Ella C . 2023-09-03
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Always wanted to try afternoon tea.. and it was well worth the wait! To star the room is gorgeous, and the decor was perfect. They had soft classical music playing which added to the experience. The food was beautiful, the salmon sandwich was perfect quality....
KCricky29 . 2023-08-19
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This place came recommended for breakfast and I’m thinking they must have got the wrong place! A catalogue of poor service and basic foods. Firstly the saucers had chips in them. The tea spoon was dirty then when she replaced it placed it directly onto...
Laney L . 2023-08-05
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Fantastic afternoon tea. Really welcoming and accommodating staff. Will definitely be returning.
Chloe Hawes . 2023-07-10
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I have been here a number of times before and service was great. Today we had to wait over an hour for a baked potato and sandwich. We had to ask for water. We were seated quickly but after that it took ages for anyone...
stephanieyY2870GP . 2023-07-10
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Excellent afternoon tea yesterday. The waiting staff, especially the front of house manager, were excellent. Both friendly and efficient. The selection of sandwiches, cakes and pastries was lovely - special shout out for the ganache and Jack Daniels mini tart. The scones were warm and...
vanessaeW9853WK . 2023-06-26
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Excellent afternoon tea yesterday. The waiting staff, especially the front of house manager, were excellent. Both friendly and efficient. The selection of sandwiches, cakes and pastries was lovely - special shout out for the ganache and Jack Daniels mini tart. The scones were warm and fluffy - just perfect. Th Orangery have really upped their game since our visit in February/March. Apparently they're going to make seasonal changes to the afternoon tea offering so we will definitely visit again in Autumn/Winter.
Vanessa Eyre . 2023-06-26
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After a terrible visit in February/March we were given a complimentary afternoon tea. The service was first class. The front of house manager and waiting staff were friendly and efficient and the food was top notch. Will definitely be back for another visit.,
Gena McCrystal . 2023-06-25
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Great afternoon tea. Windows need a clean! Staff friendly and food fantastic
Anthony Black . 2023-06-13
MORE AT Google
Nice food and location, but staff are slow to serve even when there's nobody waiting to be served. The food/ drink is also rather expensive for what you get. Expect London prices
James Pitt . 2023-06-04
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😊 fantastic from start to finish
Sue Carpenter . 2023-05-31
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The Orangery is a restaurant/café within Delapre Abbey grounds. If you are walking from the car park, then just go around to the right of the main buildings. We had a southern fried chicken burger which was delicious. Would highly recommend a meal or just coffee and a cake. They also do cream tea, which I have not had but am told is good. You may need to book this in advance. This restaurant is popular and always busy. We were here mid week at around 11:30 and all the tables were full. There is free parking at Delapre Abbey, and some nice walks and a walled garden, if you want to work up an appetite or burn off the calories. Would definitely recommend the Orangery.
Richard Stokes . 2023-05-19
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A fave place to have breakfast every now and then . Cakes are so good and service always friendly
Mariana Blogka . 2023-05-08
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Without doubt the most awful experience I have ever had at a restaurant. Went in with my family for some lunch on a sunny morning. The minute we got there the staff all looked miserable and stressed out. It just got worse from there. Staff...
Ben N . 2023-04-30
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Went there for lunch, staff all looked miserable and stressed. Sat at a table with my 2 year old and pregnant wife. Nobody came to take our order so ordered at the counter. Got scolded by the supervisor for doing that. Sat down, cutlery literally thrown on the table. They then bought all the food out in take out boxes. Told the staff to bring it on plates. Got a smirk from one of the staff. Supervisor eventually came over, apologising through gritted teeth, then accused me of being racist when I described one the rude staffs ethnic origin. Then one of the other staff told me that I didn’t speak to her with any respect. Demanded a refund, to which again they just shook their shoulders and walked off. Was told a manager wasn’t working who miraculously turned up and dealt with the situation in a mature manner. Happily offered a refund and some desserts to take away. Am still considering reporting the supervisor as to be accused of being racist is highly offensive. Without doubt the worst customer service I have ever experienced in my 48 years. If I could give no stars then I would.
Benny Norris . 2023-04-29
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Wonderful afternoon tea experience, the food was absolutely delicious and the service was first class. Lewis was so friendly, attentive and knowledgeable with all the speciality teas - we were thoroughly spoilt and will be returning on a regular basis - thank you to all who made our afternoon so special xx
Rhianna ellicott . 2023-04-23
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Very highly recommended this place. The staff were super nice. Really kind. The food was absolutely delicious. Lovely walks all around. A must try!
Zara F . 2023-04-22
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Popped in after a long walk with a friend. Love this place so nice to just sit and look at the grounds. Staff are very friendly and you don't feel as though you are being rushed, would highly recommend.
Jackie Nero . 2023-04-16
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Absolutely horrendously rude staff which lack any sense of customer service. Sat down and waited to be served for over 15 mins as I was told I couldn’t order my drinks at the counter if I was dining in as it’s table service only. After...
Em S . 2023-04-11
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Great place to go. Especially for the bottomless brunch
Grant Brown . 2023-04-10
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We arranged to meet here Sunday morning early our friend who is having a baby soon. It was loverly to sit in the sunny warm room and ordered breakfast for the three of us. A most delicious flat white enjoyed with my eggs Benedict. Staff...
davidcharlesmcdonald . 2023-04-06
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Very nice food, and the restaurant had a good atmosphere. Had to wait 15mins for a table (fine), and order was taken quickly with friendly service. Less good was the 45+min wait for our food to come out. However when it did come out it was very enjoyable.
Steve Johnson . 2023-04-05
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Afternoon tea for two as voucher gift from son. Excellent service from the waitress who explained the service. Food was fresh, tasty and well presented. Choice of as many teas or coffee as you wished. Although a beautiful building and architecture the room lacked atmosphere and warmth. Not enough to spoil anything and would still recommend. Just my small observation.
Julie Knight . 2023-03-28
MORE AT Google
Afternoon tea really lovely food, just a shame about service, not bad but no one seemed to know anything!!
Michelle Smith . 2023-03-19
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From the moment we walked in fabulous service particularly from Debbie who couldn’t do enough for you. She was very attentive & friendly & seemed to be running the place like clockwork. Lovely afternoon tea in the beautiful Orangery plenty of choice for the 3...
ZoeC1288 . 2023-03-18
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We had a really great afternoon tea served to us by the lovely Eloise. Little sandwiches, vol au vents, sausage roll, variety of cakes, a lovely fruit compote and, of course, scones with jam and cream all accompanied by a pot of tea. Eloise was...
46vivienn . 2023-03-14
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⭐️ Beautiful location (especially when the sun is shining). ⭐️ Clean and comfortable seating area indoor. - 50% of staff are unresponsive/slow. - 50% of the menu is rather flavourless. All about who serves you and what you choose to how your experience will be.
Maddy Whiffen . 2023-03-08
MORE AT Google
Always great food just get there early as popular.
Toni Wilbourne . 2023-03-05
MORE AT Google
Charged for a refill of hot water despite having paid over £20 on meals and drinks. Said we would have a whole new drink if we had free ‘hot water’ and charged approx £3 for another tea. Never had this in my life. Pretty rude...
Lydia K . 2023-03-01
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We had an amazing afternoon tea for our colleagues retirement party today. The staff bent over backwards for us. The selection of afternoon tea was simply delicoius. 5 stars & I for one will certainly book again.
Jacqui Davis . 2023-02-23
MORE AT Google
We waited patiently at the door and were given the first available table. It was a coffee table with low chairs. As I have a bad back it was very uncomfortable. While we waited for service, a normal table became available. I asked to move...
alison a . 2023-02-17
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Nice place to have a coffee.They do food too.Overlooks Delapre Golf Course.Lovely especially in summer.
Gary Ley . 2023-02-16
MORE AT Google
Seems pretty clear to me that anyone wanting a take away drink isn't welcome. After being told by 3 different staff will be with you in a minute I gave up waiting after 15 mins. Last week it was suggested we use the other cafe?...
Carolyn H . 2023-02-08
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Cancelled my afternoon tea booking 30 minutes before closing day before booking after it being booked for 3 weeks. Will refund the money but I have no time to rebook for our wedding anniversaries tomorrow . If I had cancelled less than 24 hours before then no refund but different if they let you down
anita cooper . 2023-01-30
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Let down 20 hours before our booking for afternoon tea ,NO Water they knew about problem yesterday but still sent me a email reminder of my booking and to attend .If you cancel last minute they withhold your payment but no compensation when they cancel...
890anitac . 2023-01-30
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Me and my family attended last weekend for Afternoon Tea, from the booking process to the day was easy. As we were a large booking, we made an enquiry and pre-paid for the booking, the table was ready on time and the quality of food...
Jess B . 2023-01-24
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Superb venue for breakfast. Full English was delicious. Will be back for a dog walk and another breakfast!
richard funnell . 2023-01-24
MORE AT Google
Hemos tomado hoy un brunch, tres diferentes y todos buenísimos!!!! El café riquísimo!!!! La atención muy buena, todo limpio y ordenado. Ve sin prisa, que la comida sale con sus tiempos.
Ka Cófreces . 2023-01-23
MORE AT Google
Went for afternoon tea to celebrate my mum's birthday it was the first time visiting there and will be the last the food the service appalling
TraCey White . 2023-01-16
MORE AT Google
Visited for afternoon tea with friends. Room is excellent, food was really nice (although lots of it) and service was lovely. Will be returning.
mknight1954 . 2023-01-16
MORE AT TripAdvisor
Today’s experience sadly was really bad. So as I was eating one (much smaller) half of my ham and cheese toastie. I thought it didn’t taste nice and I thought that the ham didn’t smell or tasted like it does normally and was chewy. (...
Anna E . 2023-01-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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