The Orange Tree Hotel in Richmond upon Thames

Buena comida y servicio para la comida previa al teatro. Decidió tener uno de cada uno de los cinco platos pequeños más papas fritas de halloumi y compartir. Cada uno era muy bueno. Los pimientos padron excepcionales y el queso de cabra tatin otro ganador. El servicio fue rápido y amable. Inicialmente nos colocaron justo al lado de la puerta del baño para discapacitados (no podía abrir la puerta completamente con nosotros sentados allí) en un restaurante no lleno, así que no sé por qué. Acabo de pasar a la siguiente mesa.

Fuimos a cenar el Día de la Madre con toda la familia. Personal muy atento, comida encantadora y buen ambiente. Bueno para niños y adultos.

Booked a table for 12 people but we could hardly fit eight on it so WE had to drag another table over. Serving Staff were friendly and helpful but let down by the kitchen when one dish did not come out until 30 mins after the first had arrived. Comp drinks given but it did put a dampener on the meal.

Great service from a lovely team who went out of the way to help.ys find our (large, tucked away) table and we're very attentive to our needs. Thank you!

Our server Cairo was wonderful. He made sure we has a good time and looked after us very well. Thanks!

Fabulous room, excellent staff. Breakfast and dinner available. Recommended if you want to stay in Richmond. Close to station, river and the park.

Tyreese is the most positive, friendly, proactive server. He was so accommodating when we changed our order, he helped us navigate the menu when our choice of wine was unavailable, he was informative, patient and so helpful. This is the kind of traditional, personal, bespoke service pubs are lacking and he is an asset to your business

We had a wonderful afternoon, delicious Sunday roast, great space with an excellent friendly atmosphere and very well looked after by our guy Isaac. He was really charming, very attentive and always smiling. A breath of fresh air!

Good value pub grub, and possibly the friendliest service I have come across in a pub in the London area! The interior is a bit dark (they certainly didn't need to dim the lights). But the pleasantness of the staff was a welcome change.

Great pub for after work drinks if you’re Richmond!!

Great evening. Eve, our Master of ceremonies for the evening, did an amazing job. 15 at our table. She kept the food coming and the drinks coming. Made for a very enjoyable evening.

Excellent place. Went there before England v France in the 6Nations. Good beer, excellent service.

We've booked out the Twickers table on Sunday mornings for board games a few times now and the Orange Tree are always so accommodating. Wonderful establishment, wonderful staff. Cheers!

Pre theatre dinner. Nice service and great ambiance. We had olives with our wine whilst waiting for the mains and although the menu stated they were marinated in chilli oil, they were pretty spicy, too much for my wife, but good for me. The burgers were a great size and really well cooked with lovely crisp fries. Wine was reasonably priced and overall I would recommend the Orange Tree

Pub of two halves really, downstairs the bar area was excellent, our waitress superb and the food was pretty good as well, lots of it and good quality. The hotel area however was really disappointing, we were in room 10 where the toilet seat was broken when we arrived and the toilet continued to flush or at least release water from the cistern every 30 minutes or so throughout the night. There was a locked connecting door to the adjacent room which would be great for families but offered zero soundproofing through the night and morning. I would visit it to eat but definitely look to stay elsewhere next time we visit Richmond.

Had a lovely roast dinner at the Orange Tree last weekend. The food was excellent and the service was also great - Alex & Eve really looked after us! Everyone was super friendly and welcoming and the pub had a really nice atmosphere with great music. It’s the perfect spot in Richmond and we’ll definitely be visiting again very soon!

Absolutely love it here, we came to celebrate my birthday with a Sunday roast and it didn’t disappoint! Lovely atmosphere and very reasonably priced right in the heart of Richmond, I’ll certainly be returning. Also spotted a big screen for the football in one of the rooms so seems great for the sport too! Thank you!

Very disappointing food. We tried the Orange Tree signature burgers. 45 minute wait with nobody to check on us for drinks. It wasn't that busy, maybe half full. The burgers were dry cooked from frozen types, the buns were a bit stale and the chips were chewy. For £17 a piece, it's a rip off.

Really did not enjoy. Booked a Sunday lunch for 3 for my birthday. Came in and was sat at a table and I asked to sit at a booth, we were not allowed because of other bookings and they could not swap tables around - okay whatever. No one came to these tables for ages, and one table was empty for the duration of our stay. We were left on our own - not even told if we should order from the bar or we’d be attended to at the table. Eventually one of us had to go to the bar to ask what we should do- they said a waiter would be over soon. After about 15 minutes (in a not busy room) a waitress came over and took our orders. 3 different roasts plus hummus tk start. It took like half an hour for our food to come out. My friends enjoyed theirs but the hummus didn’t come so we cancelled it. I had the roast beef - it was so bad. Chewy and tasteless. My Yorkshire pudding was bad. Didn’t finish it, didn’t try the cauliflower cheese as the main dish was so bad. Asked for the bill and it hadn’t come after nearly 10 minutes so we paid at the bar. Would not reccomend. Disabled toilet/baby change door did not lock - it was right next to the dining room so this is not safe. Downstairs women’s toilets were terrible. One toilet had no lock. No loo roll in the holder so simply plonked on top of it. No care put into this place. Not worth the price of a visit and not worth your time. Whole experience was bad.

Nice fish and chips. But, should it take 15 minutes after sitting down for someone to take our wine order? It’s a no brainier… give the punters a drink and they may even ask for a second one.

A fantastic experience all around! The staff has been exceptional, particularly Luka! I cannot recommend this place enough!!

Great location for rugby fans, lovely food served by really helpful, cheerful staff. With a really warm welcome from Jacqueline, even though we were a good hour early. I’ve booked here several times and the Orange Tree, never lets us down, great atmosphere in the whole area of drinks and food

Won’t be visiting here due to the frankly rude and aggressive manner of the booking staff on the phone. Called about an enquiry to watch the rugby today and asked if there was any availability to book a table, we met with a “No” and immediately hung up on. Called back as wanted to check if the game was being shown and to understand if I’d be able to watch from the bar and the same individual rudely told me “don’t you know there is a game on, we’ve been booked for weeks” before hanging up again. I’m a 62 year old man and find telephone calls helpful in the age of online bookings and did not appreciate being treated like a fool for calling politely with an enquiry. I hope you learn to treat all people, regardless of age and technical abilities, with the respect they deserve.

Really lovely atmosphere and great service. Came in to work in the morning and I want to say his name is Ethan? (I'm awful at remembering names) but he made sure I was being served and checked the music level for me which was really considerate! Definitely recommend this spot 👌

Cairo was elite. Michael was a legend. Ethan was a dream. Thank you for the lads, pouring our Guinness like champs.

Went for an afternoon for the six nations. Had a great time a small group of us. Want to make a special mention of Ethan, sadly an extremely rude and obnoxious person decided to start engaging with us and called me a disgusting word I won’t write and reduced my wife to tears. Ethan not only calmed me down as I was furious but gathered information from witnesses and removed the obnoxious rude person. Handled so well when put in a difficult position and I want to say thank you. It meant that the experience will be remembered as an extremely positive one and we will look forward to coming again. Thanks again to the staff and to Ethan.

We went for Sunday lunch service was great and the roast was delicious, the yourshire was massive! Would hight recommend

Came to stay last Tuesday and couldn’t be more pleased. Beautiful room, incredible service (thank you to the wonderful Luka at breakfast who was a superstar) and very happy dog! If you’re looking for an excellent place to stay in Richmond that’s pet friendly couldn’t recommend highly enough. 10/10. Thank you to all for a wonderful stay.

What a lovely and cosy hotel! Luka is one of a kind and made us feel so welcome! There is attention to every detail and our room was like a little private hideaway! Super beds, big bathroom, nespresso machine, tea…, really all you need is there! Loved the decoration, the breakfast and the friendly and warm atmosphere. We will defenitely come back. Heike&Paul

Isaak was incredible! He was super super busy but noted everyone’s order and timing and fully had the room organised! Recommend for dinner anytime!

A great place to stay while in Richmond. The rooms are excellent, one of the only recent hotels I’ve stayed in that has a well stocked mini bar. Rooms are very comfortable but could do with some updates in the bathroom. All the staff are great and the bar has an excellent atmosphere. I will stay here again, excellent value for money. There is no car parking however, I used the NCP car park across the road which is a three minute walk to the hotel.

Amazing service and a lovely pub atmosphere. The bavette steak is absolutely delicious! Highly recommend for a sit-down dinner or drinks and their busy sports nights are also great fun.

Perfect for meeting with friends for lunch before the matinee at The Orange Tree Theatre as right next door. Handy also for friends who came on the train. The food was tasty and the waiting staff very friendly.

You get a couch Lg tv Bed big I would recommend this to a friend

Roses are red Violets are blue Come to the Orange Alex will take care of you!

Great place, Alex and Isaac were really nice servers. The food was very tasty. Would easily recommend if you’re in Richmond!

I popped in for an early supper. The fish finger sandwich was delicious. Service was excellent

Second time here for Christmas with work colleagues. Fantastic food cosy Christmas vibe and very helpful and pleasant staff. Thanks to Eve for looking after us and see you again next Christmas for more of the same!

Cutest pub I’ve ever been to. Very Christmasy and plenty of good drinks to order from. Superb bar tenders who served us quick, couldn’t fault them. We sat at the back near the fire, was super cosy and inviting. We are food later in the evening which was delicious - highly recommend the light bites. Would happily come here again.

Came in for some food as recommended by a friend, and it was a wonderful experience, our server Eve was friendly and attentive! I had the duck breast it was delightful! Will definitely return again!

Stayed in the rooms here and came here for drinks and dinner with friends in the evening. Super good pub! We had the evening menu which was super tasty, we had two courses with drinks and delicious cocktails! Waiters knew us from the hotel and really looked after us, the pub was super busy but they found us a table. Alex was the name of the guy who look after us, super nice guy, recommended us some great drinks! If your looking for a genuinely nice and authentic pub, this is the place. Such a great atmosphere for friends and family, and just a short stumble from our room.

I hosted a party for 25 at the pub. It was an extremely busy night, but the staff were welcoming and helpful. Everyone enjoyed themselves and complimented the food. Very happy, and will happily host another evening there.

Booked a table for my birthday and received confirmation text. Turned up and was told it was automatically booked on system but wasn’t actually confirmed. When questioning how that could be resolved, the lady serving us accused me of shouting at her and being ‘abrasive’ which is not the case whatsoever. I’m sorry if you’ve had a bad night, but don’t take it out on a customer if the pub has messed up and is at fault. I won’t be coming back due to this particular rude member of staff.

Izaak and Eve were so lovely to us, we went in for a roast on Sunday and they were super chatty and accommodating for us delaying our table. Would go again for those 2!

Honestly, the best service we have received in a pub - possibly ever! I had been messing them around with a booking for 20 people in the evening with buffet etc & a £200 deposit. I kept changing the plan. In the end our plans changed again & we only had 12 & we had to change the time to 14:30 to watch the rugby. No problem for them & they gave us a choice of the best tables by the big screen. We didn’t have to leave our seats once & there was never an empty glass. They anticipated ahead & our experience was seamlessly perfect! Can’t fault any aspect. Eve and Ethan (I think it was Ethan) were absolutely superb.

This charming place, located just a stone’s throw from Richmond tube station, offers a cosy and inviting atmosphere. It’s full of locals, which gives it an authentic feel, and the crowd is polite and quiet, making it a perfect spot for a relaxed visit. We popped in for a quick drink and a bite to eat and were thoroughly impressed. The quality of the food was excellent—especially the scotch eggs, which were absolutely delightful. With its warm ambiance and high-quality fare, this is definitely a spot to visit if you’re in Richmond. Perfect for a quiet drink or a light nibble! “I hope you liked the review. Follow me on Instagram @jmunozr85.3 for more travel and food recommendations.”

Amazing little place! Came for dinner with the wife some friends and the dogs! Was honestly the most cosy and festive place I’ve been to for a long time! Beautiful atmosphere, attentive staff, so warm and inviting, so glad we picked this place. We had a 3 course meal and each dish was scrumptious, especially the duck that I had for main! Toby our server really looked after us all night and made us amazing cocktails as well as keeping our bottles of wine from running dry! I would highly recommend this pub if you want to see and feel the heart of Richmond this Christmas!

Very poor. Awful service, shabby interior. Not recommended.

Reserved a table and a table hadn't even been allocated the waiter said food was adequate not very warm yorkshires were over cooked not much veg on plate food was just given no sauces were offered had to ask no apple sauce even though i had pork no salt and pepper on table so was disappointed with my overall experience

Great place an BBq outside brilliant

Decent busy pub, staff a bit protective of tables booked for much later in the evening !! But otherwise a pleasant visit.

Lovely atmosphere and good location near Richmond station. Food was lovely - would highly recommend the cauliflower steak. We were served by Eve who made sure we had everything we needed throughout the meal and was very polite and helpful with a smile on her face!

Staff were super lovely and attentive and the food was delicious! Very impressed :)

Fantastic Sunday Roast. Staff couldn’t do enough for us. Thank you

Fantastic service from Luka. Lovely food and fantastic Guinness. Always with a visit.

A group of 9 of us went for a Sunday roast and left fairly disappointed. The food was good enough and the atmosphere was nice, but the service was abysmal. We were in there for 2 and a half hours for our main course and dessert and not once did we get an apology / warning for things moving slowly. It took over 20 minutes for our empty plates to be cleared away off the table and we were only able to order more drinks and dessert by flagging down servers ourselves and asking them to take our order. Hopefully we just caught it on an off day.

Came here for a business meeting on a Wednesday morning. It was the perfect spot, the staff were lovely and welcoming especially Luka. Will likely be having more meetings here in the future:)

I went on a Tuesday evening to get a pint of Young’s, I have known this Youngs pub for 45 years.. and shockingly No Young’s and in fact NO CASK BEERS AT ALL.. of course the excuse is that it’s just after a rugby weekend, which would have been known about a year ago.. I know that Youngs no longer brews beer, but their pubs still sell the stuff, or used to anyway.. of course there is plenty of choice in Richmond, I suggest that you avoid the Orange Tree and go to the White Swan or the Shaftesbury instead..

Great venue, really good atmosphere and everyone was in top form. Worth a visit. Nice pint of the black stuff

Really welcoming, came with a friend and our newborn babies and they were very accommodating by helping us order and allowing table service. Particularly good service from Luka.

Came to the pub for a family lunch and I cannot fault anything!! Myself and some family members are gluten free (celiac) and the waitress was very knowledgeable on the topic and happy to make accommodations for us such as swapping for gf bread/buns etc. Our food also came separately to avoid contamination. All the staff were very welcoming and served us with a smile and the food and atmosphere was incredible! They even offer a gf battered fish and chips with the chips in a separate fryer to avoid contamination (rare occurrence) which my mum thoroughly enjoyed. We were also greeted by the resident pup Bertie (adorable dachsund) which was a welcome addition! Overall I cannot fault the service or the food here and will definitely return.

Booked a table for 11 for a special dinner a few days earlier -when we arrived on the evening we were told the booking system had an issue that meant only a table of 4 was reserved and available. We finally got a table for all 11 of us but it was 50 minutes later - by this time we had to cancel all the food orders and leave to get to an event so we had 11 people including 5 kids walking out ‘hangry’ which was really disappointing. The waitress was helpful and trying her best but looked like she was solo in managing the restaurant when it was at full capacity. Such a shame as we had heard really great things about this pub.

Me and my friends came here on a Saturday night amazing service from the team, the atmosphere was on point - nice warm cosy fires. I’ll be back 👌🏼

Went on a a Sunday with the fam to grab some Sunday roast, food was great so was the team

The pub is situated perfectly by richmond station the room i stayed in was luxurious (11) bed was extremely comfortable and loved how the bath was at the bottom of my bed so i could watch tv while having a soak! All the staff are extremely helpful, smiley and friendly I cannot fault this pub/hotel and have recommended it to all my friends, see you VERY soon

Lovely traditional pub with good ales

Alex is a wonderful barman. Best in class customer service!

Our first time in the UK I was recommended Richmond and the orange tree did not disappoint! The rooms are spacious and decorated so nicely, the staff is so kind and helpful. 10/10 recommended!!!

We had a work celebratory lunch here and the food was delicious. Most had the trout, some the soup and I had the burrata. All very tasty - as was dessert! The waitress was friendly and attentive throughout. We will return.

Very nice pub with a great atmosphere. Lots of seating with half reserved for dining. We very good outdoor area. Pints are very good but you're going to pay the London prices!

Beautiful pub, great service from Eve and Ethan.

Nice looking place, they gave us a private booth because we were a booking of 10. Staff were very nice but we kept having to ask for some same basic stuff. Roast was average apart from the beef was barely luke warm - I asked for them to warm it up but it basically came back the same. Toilets not very clean / kept.

Very tasty and well cooked supper. Friendly and helpful service. Venue a bit noisy but it was a Saturday evening so probably inevitable.

We went for a pre-theatre lunch. The place was obviously not properly staffed so, even though we had booked a table, they left us just sitting there for ages without anyone serving us. When I went to find someone I had to ask several times just to be given a menu and it was half an hour before we even got a drink. Told I had to order food at the bar and when we were served it was done grudgingly as if it was a huge favour. When I complained I was treated very rudely as if it was unreasonable of me to want to be served!! There was no apology. The food was fine but we'll be looking for somewhere else to go next time we have tickets for the Orange Tree theatre.

Really good to see a traditional pub still open ! Great range of beers just wish I could have stayed longer !

Food was excellent, but service was amateur. Drinks weren’t made for 15 minutes, despite us being next to the bar and watching them chat and stand around. Had to be reminded. And another reminder for the tap water. Sides were forgotten and brought after we’d finished our meal. Sauces were requested and forgotten, got my horseradish for my last bite of beef. Asked for bill, took them way too long to get it. All in all, tasty food, but bad staff.

Came in for Sunday lunch and were looked after impeccably. Absolutely brilliant with the nut allergy. Thank you.

A large, beautiful old pub with a nice little terrace out front. Sadly, each time I've been there the pub has been very understaffed so service is extremely slow and inefficient, even on quieter days, to the point where we have decided to go elsewhere.

Absolutely great place to stay. 2 minutes walk from station. Near all amenities. We had room 11, fantastic! Staff were all so lovely especially Ethan who had a double shift on the Saturday but he was still cheery and helpful! Restaurant at back of pub, lovely atmosphere and good food. Breakfast was also delicious. If we ever stay in Richmond again we will return to The Orange Tree.

Lovely pub but consistently let down by lack of bar service, always waiting ages for a drink. Nothing on the staff working as they're trying their best, but there never seems to be enough, especially for such a big, centrally located pub.

Complete lack of service or interest from the bar staff. We walked in, there were people sat about but the bar was not that busy. We were not acknowledged and eventually walked out

A favourite place for wine and food.

We had a lovely stay at The Orange Tree Hotel for my husband’s birthday. We were in room 9 which was lovely. It was spacious, had a fantastically comfortable bed, was clean and allowed us to have our dog to stay too. The staff were great, helpful, friendly and welcoming. The breakfast was included in the price and it was really good, plenty of choice to accommodate everyone. Definitely revisiting in the future.

Excellent pub, great atmosphere and terrific, friendly service. Ethan and Sam behind the bar made my stay easy, comfortable and enjoyable. Highly recommend a visit if you’re passing through Richmond, an easy 5 stars !

Lovely style pub very comfortable seating nice friendly atmosphere

Nice pub with a veranda outside, perfect for a hot summer beer break! Inside the pub was clean and tidy, and everyone was very nice!

Only went for a drink there it was a nice pub

A great place to start match day. I enjoyed the Young’s London Original, it’s appropriately pitched as a session beer, light though not light on flavour. The Orange Tree team clearly know what they’re doing when it comes to ale from the cask. They proved equally adept managing the queue at the bar with equitable amenability. Worth a visit if you find yourself with a thirst in the locale.

Good when they had small beer on draft

Stood around waiting for 5 minutes before getting served,far better and cheaper pubs in the area.

Been here for drinks before, but never had food, but certainly will again! The Pork Belly and Watermelon salad was fabulous. Great service and lovely atmosphere

Second time I’ve been here and I came back purely because of the vegan nut roast. My partner had fish and chips. Both generous portions and we enjoyed the food. Also very friendly staff. Thank you!

V good pub for pre and post Twickenham drinks

Great bar snacks and friendly service. Lovely afternoon

Had Sunday Roast. Friendly, attentive staff. Very relaxed and accommodating. Food was amazing as well. Would definitely recommend.

a real gem with attentive and friendly staff that are focused on you having a good time. Organised a 25 people work reunion last night - could not have had a better experience

Rude bartenders! Waited long for being served, when tried politely to point out, im waiting, bartender advised, he would not serve me anymore… avoid!

We had arranged to meet for drinks, but made the mistake of meeting on a day when there was big-screen football, so it was very noisy. The staff were quite helpful over a move from the table we had reserved. Drinks were fine, the tables are kept clean, and the pub seems bright and characterful.

We always visit here when we come down to watch rugby. The staff are always lovely and helpful. We were here with good friends. Nice to sit outside as well as the weather was warm.

Very rude staff. Avoid if possible and seek alternative venues