The Orange Tree Hotel in Richmond upon Thames

Lovely atmosphere and good location near Richmond station. Food was lovely - would highly recommend the cauliflower steak. We were served by Eve who made sure we had everything we needed throughout the meal and was very polite and helpful with a smile on her face!

Staff were super lovely and attentive and the food was delicious! Very impressed :)

Fantastic Sunday Roast. Staff couldn’t do enough for us. Thank you

A group of 9 of us went for a Sunday roast and left fairly disappointed. The food was good enough and the atmosphere was nice, but the service was abysmal. We were in there for 2 and a half hours for our main course and dessert and not once did we get an apology / warning for things moving slowly. It took over 20 minutes for our empty plates to be cleared away off the table and we were only able to order more drinks and dessert by flagging down servers ourselves and asking them to take our order. Hopefully we just caught it on an off day.

Came here for a business meeting on a Wednesday morning. It was the perfect spot, the staff were lovely and welcoming especially Luka. Will likely be having more meetings here in the future:)

Fantastic service from Luka. Lovely food and fantastic Guinness. Always with a visit.

Really welcoming, came with a friend and our newborn babies and they were very accommodating by helping us order and allowing table service. Particularly good service from Luka.

Great venue, really good atmosphere and everyone was in top form. Worth a visit. Nice pint of the black stuff

I went on a Tuesday evening to get a pint of Young’s, I have known this Youngs pub for 45 years.. and shockingly No Young’s and in fact NO CASK BEERS AT ALL.. of course the excuse is that it’s just after a rugby weekend, which would have been known about a year ago.. I know that Youngs no longer brews beer, but their pubs still sell the stuff, or used to anyway.. of course there is plenty of choice in Richmond, I suggest that you avoid the Orange Tree and go to the White Swan or the Shaftesbury instead..

Came to the pub for a family lunch and I cannot fault anything!! Myself and some family members are gluten free (celiac) and the waitress was very knowledgeable on the topic and happy to make accommodations for us such as swapping for gf bread/buns etc. Our food also came separately to avoid contamination. All the staff were very welcoming and served us with a smile and the food and atmosphere was incredible! They even offer a gf battered fish and chips with the chips in a separate fryer to avoid contamination (rare occurrence) which my mum thoroughly enjoyed. We were also greeted by the resident pup Bertie (adorable dachsund) which was a welcome addition! Overall I cannot fault the service or the food here and will definitely return.

Booked a table for 11 for a special dinner a few days earlier -when we arrived on the evening we were told the booking system had an issue that meant only a table of 4 was reserved and available. We finally got a table for all 11 of us but it was 50 minutes later - by this time we had to cancel all the food orders and leave to get to an event so we had 11 people including 5 kids walking out ‘hangry’ which was really disappointing. The waitress was helpful and trying her best but looked like she was solo in managing the restaurant when it was at full capacity. Such a shame as we had heard really great things about this pub.

Went on a a Sunday with the fam to grab some Sunday roast, food was great so was the team

Me and my friends came here on a Saturday night amazing service from the team, the atmosphere was on point - nice warm cosy fires. I’ll be back 👌🏼

The pub is situated perfectly by richmond station the room i stayed in was luxurious (11) bed was extremely comfortable and loved how the bath was at the bottom of my bed so i could watch tv while having a soak! All the staff are extremely helpful, smiley and friendly I cannot fault this pub/hotel and have recommended it to all my friends, see you VERY soon

Lovely traditional pub with good ales

Alex is a wonderful barman. Best in class customer service!

Our first time in the UK I was recommended Richmond and the orange tree did not disappoint! The rooms are spacious and decorated so nicely, the staff is so kind and helpful. 10/10 recommended!!!

We had a work celebratory lunch here and the food was delicious. Most had the trout, some the soup and I had the burrata. All very tasty - as was dessert! The waitress was friendly and attentive throughout. We will return.

Very nice pub with a great atmosphere. Lots of seating with half reserved for dining. We very good outdoor area. Pints are very good but you're going to pay the London prices!

Beautiful pub, great service from Eve and Ethan.

Nice looking place, they gave us a private booth because we were a booking of 10. Staff were very nice but we kept having to ask for some same basic stuff. Roast was average apart from the beef was barely luke warm - I asked for them to warm it up but it basically came back the same. Toilets not very clean / kept.

Very tasty and well cooked supper. Friendly and helpful service. Venue a bit noisy but it was a Saturday evening so probably inevitable.

We went for a pre-theatre lunch. The place was obviously not properly staffed so, even though we had booked a table, they left us just sitting there for ages without anyone serving us. When I went to find someone I had to ask several times just to be given a menu and it was half an hour before we even got a drink. Told I had to order food at the bar and when we were served it was done grudgingly as if it was a huge favour. When I complained I was treated very rudely as if it was unreasonable of me to want to be served!! There was no apology. The food was fine but we'll be looking for somewhere else to go next time we have tickets for the Orange Tree theatre.

Really good to see a traditional pub still open ! Great range of beers just wish I could have stayed longer !

Food was excellent, but service was amateur. Drinks weren’t made for 15 minutes, despite us being next to the bar and watching them chat and stand around. Had to be reminded. And another reminder for the tap water. Sides were forgotten and brought after we’d finished our meal. Sauces were requested and forgotten, got my horseradish for my last bite of beef. Asked for bill, took them way too long to get it. All in all, tasty food, but bad staff.

Came in for Sunday lunch and were looked after impeccably. Absolutely brilliant with the nut allergy. Thank you.

A large, beautiful old pub with a nice little terrace out front. Sadly, each time I've been there the pub has been very understaffed so service is extremely slow and inefficient, even on quieter days, to the point where we have decided to go elsewhere.

Absolutely great place to stay. 2 minutes walk from station. Near all amenities. We had room 11, fantastic! Staff were all so lovely especially Ethan who had a double shift on the Saturday but he was still cheery and helpful! Restaurant at back of pub, lovely atmosphere and good food. Breakfast was also delicious. If we ever stay in Richmond again we will return to The Orange Tree.

Lovely pub but consistently let down by lack of bar service, always waiting ages for a drink. Nothing on the staff working as they're trying their best, but there never seems to be enough, especially for such a big, centrally located pub.

Complete lack of service or interest from the bar staff. We walked in, there were people sat about but the bar was not that busy. We were not acknowledged and eventually walked out

A favourite place for wine and food.

Excellent pub, great atmosphere and terrific, friendly service. Ethan and Sam behind the bar made my stay easy, comfortable and enjoyable. Highly recommend a visit if you’re passing through Richmond, an easy 5 stars !

We had a lovely stay at The Orange Tree Hotel for my husband’s birthday. We were in room 9 which was lovely. It was spacious, had a fantastically comfortable bed, was clean and allowed us to have our dog to stay too. The staff were great, helpful, friendly and welcoming. The breakfast was included in the price and it was really good, plenty of choice to accommodate everyone. Definitely revisiting in the future.

Lovely style pub very comfortable seating nice friendly atmosphere

Nice pub with a veranda outside, perfect for a hot summer beer break! Inside the pub was clean and tidy, and everyone was very nice!

Only went for a drink there it was a nice pub

A great place to start match day. I enjoyed the Young’s London Original, it’s appropriately pitched as a session beer, light though not light on flavour. The Orange Tree team clearly know what they’re doing when it comes to ale from the cask. They proved equally adept managing the queue at the bar with equitable amenability. Worth a visit if you find yourself with a thirst in the locale.

Stood around waiting for 5 minutes before getting served,far better and cheaper pubs in the area.

Good when they had small beer on draft

Been here for drinks before, but never had food, but certainly will again! The Pork Belly and Watermelon salad was fabulous. Great service and lovely atmosphere

Second time I’ve been here and I came back purely because of the vegan nut roast. My partner had fish and chips. Both generous portions and we enjoyed the food. Also very friendly staff. Thank you!

V good pub for pre and post Twickenham drinks

Great bar snacks and friendly service. Lovely afternoon

Had Sunday Roast. Friendly, attentive staff. Very relaxed and accommodating. Food was amazing as well. Would definitely recommend.

a real gem with attentive and friendly staff that are focused on you having a good time. Organised a 25 people work reunion last night - could not have had a better experience

Rude bartenders! Waited long for being served, when tried politely to point out, im waiting, bartender advised, he would not serve me anymore… avoid!

We always visit here when we come down to watch rugby. The staff are always lovely and helpful. We were here with good friends. Nice to sit outside as well as the weather was warm.

We had arranged to meet for drinks, but made the mistake of meeting on a day when there was big-screen football, so it was very noisy. The staff were quite helpful over a move from the table we had reserved. Drinks were fine, the tables are kept clean, and the pub seems bright and characterful.

Very rude staff. Avoid if possible and seek alternative venues

Rightio, this pub is located on a very busy road, but that's the only downside I can think of. It has a small outdoor area out the front but a spacious interior with a separate 'dining area' in the rear. Plenty of space inside and the staff were wonderful. The Guinness was excellent as was the Twickenham Brewery Naked Ladies.

We had a swift but excellent supper before going to the theatre next door. Great service. Delicious food. Highly recommend!

Expensive for what it is, understand the price of beer. But the chips were £5 and took 40 minutes to arrive, with a handful in a small metallic cup.

We visited The Orange Tree on Easter Sunday. We had roast dinners which were delicious. One of our party members has coeliac disease, and we were informed that usually the fries are gluten free, but on this occasion they weren’t, which was a little disappointing. However, the staff member was very thorough in checking this. There were also only 2 members of staff on shift when we arrived at 12:30, through to 2:30pm. For Easter Sunday this seemed a bit strange; the service was extremely slow. We waited so long for our plates to be cleared that we stacked them ourselves in the hope it would prompt some action. When there was finally some action, they cleared half and left the rest. We had to go up to the bar to initiate any contact with the staff - for them to come to the table to take our order/to get the bill.

Had such a great impromptu meal last night - amazing food, fantastic service from a super-lovely lad, Michael - THANKS SO MUCH! ⭐️⭐️⭐️⭐️⭐️

The Orange Tree and their staff really helped our 28-person school party feel welcome. We flew in from Canada and they made space for us making sure everyone was fed! The rest of the pub is great too, lovely beer on tap and solid staff. Thank you!

Very good food, freshly made, busy but not too noisy in the restaurant area, service friendly and attentive to detail if a little slow because busy. Overall a happy experience.

Booked here very last minute prior to heading to Richmond Theatre. Really classy, attentive but relaxed service, and the food was honestly some of the best 'pub' food I've tasted. We preferred the mains to the starters, but the mains were honestly soooo good. I was gutted to have to finish my meal haha! We will 100% return. Lovely people, really, really good food and very reasonably priced.

First visit to this pub Very friendly staff who were really helpful with changes to our reservation on a very busy day. Great pub with a lovely atmosphere . Food was really nice Will definitely visit again

I visited Richmond with a friend after a walk along the River Thames from nearby Kingston. We had been to a couple of other pubs in the town but wanted somewhere quiet and relaxing for a late lunch. My friend ordered a traditional roast and I had the nut roast ( which I was very happy to find out was 100% vegan). I have to say that this is the best nut roast I’ve had. Mostly they’re a disappointment. My friend also said hers was the best roast she’s had in a long time. Our food was served quickly and both with generous portion sizes. Very friendly staff. Will be coming back. Thank you!

We are currently staying at this lovely pub/hotel and enjoyed a delicious dinner here last night. The grilled king prawns were really delicious and my husband enjoyed the lamb and broad bean pie. Our server Nicole was delightful and made us feel very welcome. Although the restaurant was quiet, the pub itself was very busy and so the atmosphere spilled over.

I have been using the Orange Tree for many years as a pre rugby match lunch venue. This is the first year I’ve had reason to complain. Firstly the prices had been greatly reduced, (Although reduced nearer the date) The sharer menu was fine, but sadly let down by serving the steak on cold plates and whilst the steak was of good quality, it was barely luke warm, and the wedges could have been cooked a little longer. Finally it was disappointing to run out of the very nice Rioja Reserva after just one bottle. Please get these attention to detail problems sorted as it’s normally such a great day and location. The above comments were raised on the day. The response was to remove the service charge, which was a little sad to think that the waiting staff possibly missed out on reward for something that was not their fault.

Half a pint of lime and soda, I think they said it was £3:80 !! - I’ll check my card payment tomorrow to see if I dreamt that - (it did come with a slice of lime, some ice and a paper straw).

Lovely pub, the atmosphere was awesome. Went in to watch the football and it felt like home from home. Food and drinks first class too

Absolute 10/10 from every single aspect. The staff were so accommodating, polite and friendly, the food was gorgeous and everything so so reasonably priced. We had a very difficult request (vegetarian and gluten free!) and the staff did everything they could to cater for us, with zero huffs and puffs, just friendly smiling faces! Thank you so much for a lovely family Sunday lunch!

We are a group of friends that meet at the Orange Tree every month. The pub is welcoming and all the staff are amazing. Beers and wine are excellent and the food outstanding. Some in our gathering are disabled and I am pleased to say that there is full disabled access and loos.

Nice people and nice atmosphere 👌 we love it here 😀

Really good food and friendly staff. Only reason it's not 5 stars is there were a few strange bits. I confirmed the table was for 3 upon arrival, and the barman brought us to a table for about 8. My request for a specific table had also been ignored. We did say we could move if the larger table was needed, and were told they'd have to check with the manager, and then finally we were asked to move. Our water was forgotten, and the waitress was clearly new and very nervous. She was lovely, but there was a lot of awkwardness. Nonetheless, really enjoyed the meal and wine. Would definitely come back.

We were looking for a Sunday afternoon pint and a roast We found a pub where no one was interested in customers. We ordered drinks on the app and waited 20 minutes. Only came when asked at the bar. We ordered food and waited 30 minutes (it wasn’t busy) for them to bring out entirely different food. We ordered a mushroom wellington, we got a nut roast. Imagine if we had an allergy! When questioned, the staff acknowledged the app didn’t work - so please desperately turn it off. At least then the poor service at the bar could explain the menu. Pub was also freezing on a Sunday afternoon. Everyone sat in their coats.

A chain pub with more atmosphere than normal. We had the burger and sounwhich was very good.

Always love this pub, but the 2 beers we wanted were off. The music playing was much too loud, which made everyone shout at each other so we only stayed for one drink.

The Orange Tree was the ideal venue for our after-funeral gathering. We had use of the spacious back bar where tea and coffee were on hand and delicious sandwiches were served. Staff were very accommodating, the cost was reasonable and our guests felt very welcome after the sadness of the funeral.

We had our work Christmas Party at the Orange Tree on the 13th December. It has become our regular place for Christmas due to the easy location, delicious food, and great service. I think this was our 6th or 7th Christmas Party at the Orange Tree and once again, we had a great night.

Food was not great, I was served a mcdonalds style burger for £16.50. It is not to the standard of other youngs pubs.

Went here on a Saturday. Guinness served in Brooklyn glasses. Music obscenely loud. Every table was dirty. Grim.

Warm and cozy christmas atmosphere, great food and nice staff. Totally recommendable for christmas dinner, probably for other occasions or a simple pub night as well.

My favorite pub in Richmond. Every time I visit we are welcomed and served brilliantly. I can't recommend this highly enough

Nice place, located two minutes away from Richmond Rail Station. Very large place, which started to get busier from 16:00.

Had a lovely pre-xmas Sunday lunch. Good vegetarian options

Great staff, lovely atmosphere and drinks

Christmas lunch for 37 guests. Fab atmosphere, staff are friendly and attentive - food was excellent. Great communication prior to booking. Shout out to Jacklyn who couldn't have been more helpful and lovely!

Great place to have a drink with friends and decor inside is really cosy too.

Perfect room, perfect location. The hotel is very close to the underground and railway station. The city in general is one of the prettiest districts of London, with a lovely park and great pubs. The service was very good except for a slight delay in check-in due to a Christmas party going on in the pub which the hotel owns. The breakfast was very refined, complete and authentic. Although the pub is on the ground floor of the building, and our room was on the first floor, the room was very quiet.

Never been spoken so poorly by staff. We asked to sit at a table, unaware it was the restaurant. It was as if we’d asked the most ludicrous question they’d ever heard. It wasn’t particularly busy and there were plenty of places to sit. Totally unnecessary. Very unwelcoming.

Pub was lovely and cosy and food was brilliant. We actually were not on time to our booking due to a delay at work, and yet the staff could not have been more accomodating. Nicole in particular was really communicative with our group and looked after us amazingly all night - thank you so much!

A good lively pub to watch rugby on a Saturday afternoon!

I booked here to stay as I was travelling up for work. Unfortunately I was ill so the room was not required, I emailed apologising and requesting to cancel at 09:00 in the morning. They confirmed the cancellation but advised I would still be charged for the nights stay. I responded advising I wasn't very well due to new medication I had taken whilst recovering from a life threatening illness and I felt ok the day prior (cancellations needed to be done by midday the day before stay). They have ignored this email (4 days ago) and the follow up email I sent 2 days later. I still have had zero response but they have now charged my card for the nights stay. I checked in the evening and my room had been booked out as they were fully booked so no incone had been lost. I will never book stay with this place again. Terrible customer service.

Good food, friendly service but lacking organization and experience

We had our baby sprinkle at The Orange Tree and the staff bent over backwards to make the event extra special. They were so warm and friendly and really made us feel welcome. The food was tasty but expensive as you don’t get much for your money, but it did a job as everyone was catered for.

We came as a group of 18 for Sunday lunch on 19th. I wish I could remember the names of the two girls who were my 'go to' for the afternoon because they were fab! It's not easy finding a great place for that many people but we did and everyone had a really good time. Thank you!!

The food is always exceptional, and beautifully presented. The staff are the jewel in the crown for this gem of a hotel and pub. Nicole and her team are so helpful and welcoming, and go above and beyond to accommodate your stay. The most friendliest of places to stay, beautiful accommodation and food. Home from home.

Just had bar food. Hot wings left a nice warmth on the lips

Location: it doesn’t get better, 20min train to Waterloo, ride the district line tube and easily connect to picadilly and bakerloo lines. The station is across the street. I’m never staying in a cramped central London hotel again. BRILLIANT! HOTEL: as an American who travels globally for self owned businesses. Is a bed princess, a foodie, and someone who expects value in location+appointments+service this establishment delivers truckloads. This is fabulous Victorian hotel, all tasteful refit with big nods to the aesthetic off which it was built, with forced air heating/AC and storm windows (to insulate original timber glazing) bathrooms are sleek, spotless hard surfaces everything, and tasteful. I would have loved to have a room with a claw foot tub by the bay windows. Decorating and refurbishment is top shelf. In other words, they did not tear out all the beautiful woodwork, flooring, and bar to paint it all grey and put granite and harsh lighting in. It’s warm, inviting. And the rooms are just lush for this price and location. I’ve worked as the valet/doorman/concierge/get you anything from anywhere person at a 5 star and stayed several times at the Mondrian London. With kids, this is a no brained. PUB: it’s great. This is a small local chain based in London that refits inns and old hotels. A lot of these places are doomed to become buffet carveries or local pub-inns with abandoned lodging bc they can’t afford to refurbish and oft end up being Greene kings. Vibe is perfect, quiet breakfast, lively lunch, bustling after-work drinks, after dinner: lights dimmed with a good mix of pop from the last 40 years. It was bumpin on a Wednesday night. This is my go to stay when I’m traveling in/out/around London. 20 mins to car return terminal 5 Heathrow. This feels like I’m giving away a secret. Kid and dog friendly. They set us a up a cot with real bedding for our 2yo. Staff is polite and bend over backwards to help beyond their jobs worth. Local knowledge is freely shared with enthusiasm. 5* couldn’t say enough good things. Cons: lumpy pillows and duvet. I have come to expect this in 95% of Europe so no marks taken. It is a walk up but 3 upper floors only. Call and ask about the rooms they’re all different. We got a great corner with sun all day

We stayed at the Orange Tree Hotel while staying in Richmond last week and everything was absolutely impeccable. The food was amazing, the service top-notch, and every staff person made us feel welcome and at home. First we had a delicious breakfast, my husband had the continental and loved the fresh bread, jams, cereal choices and yogurts. I had the poached eggs and soldiers and the toast was the perfect crispness and they were poached exactly how they should be, slightly runny and delicious. I can drink endless amounts of tea and our server and receptionist, Kyle, was right there fillling my tea pot the minute I thought of it. We were also here for evening pub trivia and drinks, which was a blast, excellent beer selection and just great hosts with super-friendly personalities making the evening such a fun treat and great way to end our trip. We will always choose the Orange Tree when visiting Richmond.

Always a great spot when the rugby is on

Came here with friends for some drinks and food and we couldn’t have asked for better service from Phoebe she looks after us impeccably! We used to come here all the time but had a couple of rough experiences last year so stopped, but after hearing they’d had a change over in staff thought we would give it a go again and we are so happy we did! Will be back soon!

Very disappointed in the staffs attitude and service. I come to the orange tree often with both friends and family and have always liked and enjoyed coming to this pub until about 2 weeks ago. Me and my friend came for drinks and had a very unwelcoming and rude experience with the staff. I’ve noticed a big turnover of staff of which are very badly mannered and unprofessional. I didn’t recognise the new staff member but when serving us, she acted as if we were bothering her and intruding on her conversation with her colleague. We left after one drink as she’d been staring at us the whole time. It made us feel extremely uncomfortable.

21/9 I was charged 46 quid for 2 beers on contactless not noticed till at home. Complained next day to Nicol who said she was a manager and would look into it and call back in 30 mins. 3 days later still waiting. Left 3 more voicemails but no return call. Added to this a Youngs pub with no ordinary butter on tap?! Lesson learned always ask the bar staff at this pub for a paper receipt or risk being ripped off. After responding to my review I am happy to say that I contacted the Orange tree and they have now made a full refund. I look forward to my next visit but hope the ordinary bitter is back on !

Fabulous rugby venue, great staff and vibe, highly recommended for sports days!

Great pub to watch the rugby. Booking was checked so we had seats with good view of the screens. Great atmosphere.

Not a Londoner, so prices a bit of a shock - but good beer, nice staff, great place for a chat with friends