The Orange Tree Cafe/Restauran in The Vale of Glamorgan

Two friends and I visited here, and the food was excellent, and service was speedy. However we found the staff to be fairly passive aggressive and abrasive. We went up to the counter after finishing our lunch to order some tea and have a little cake for desert and instead they just told us our total of the bill and seemed annoyed/frustrated when we wanted to order more things. Would definitely visit again as the food we had was excellent, was just a shame about that staffs attitudes, I would usually put this down to a bad day, but after reading many other reviews this seems to be a common occurrence

One of the best breakfast and lunch venues in South Wales Great atmosphere,friendly staff and innovative plentiful portions of tasty food .

Observation: Not comfortable with dogs in the restaurant area. Staff appearance and hand cleanliness needs to be much improved.

We went for a family members birthday breakfast. The restaurant was extremely busy but the lovely young lady pushed 2 tables together to fit us all in. Waitress service at the table and all was fine. The food took a while but they were busy. The eggs benedict were stone cold we really should of sent them back as 3 of us had this and they were all cold. At £11 each they were awful I had a nicer egg benedict at wetherspoons. The full English breakfast and the pancakes all looked nice and were enjoyed by the family they said they were hot ! It was just the eggs benedict I would not recommend ! Really wish we'd said something at the time.

We had to wait to be sat down yet there were loads of table available. We arrived before the 11:30 cut off time for breakfast but because they have one person doing the orders, it was ridiculously slow. Which led to us being told we couldn’t have breakfast. Then waiting for drinks took an overly long time and to top it all off? You have to go and pay yourself at the till. What is the point of having table service? If you still have to go up to the counter to pay? It would logically make more sense to just go up to the counter, order your own food and pay all under the one. There was no apology from the staff for the wait, and no alternatives offered when they said we couldn’t have breakfast. Very bad customer service.

Visit regularly for lunch. Every meal and service has been excellent. My son loves the burgers. It’s always busy which is a recommendation on its own. Fresh food and very reasonable priced. Had the house salad a few times as a side, large portion, fresh and very reasonable price. My favourite is the grilled cheese & beef brisket sandwich. Please bring the truffle fries back 😀

Staff member at the till misunderstood our coffee order (2 double expressos) and was extremely abrasive. Training definitely required.

A family special birthday brunch somewhat ruined by pedantic unsympathetic attitude that refused to serve its breakfast menu at 11.32am despite special pleading and all our fsmiky making a special trip there, and a half empty restaurant. Gets even more stupid as you can order the individual breakfast items as 'Extras' on the menu only to be told that 'was not possible' A tip for anyone faced with a similar situation - order the children's Cowboy option of sausage beans snd chips and get another member of your party to order an egg and bacon as extras to make up your breakfast. (Sorry, pedantry breeds pedantry). Pathetic customer service from a place that would be better at running a railway than a cafe that cared for its customers.

My wife had vegan breakfast which was good quality but way overpriced...nearly doubled since 2019. I just had coffee which tasted burnt and not freshly made. Not likely to go again

No salads on the lunch menu so asked to swap the bread on the toasted sandwich for a lunch salad instead, which I don’t think is a big ask. But was told that it would only be the salad that came with the dish. Considering the toasted sandwich cost £11 it would have been a reasonable adjustment as they didn’t offer an alternative. So had to sit there without foot whilst Hubby ate. Also VERY long wait for food.

Staff members were extremely rude. We were made to feel extremely uncomfortable by a female member of staff. Due to us being paying customers I was shocked and felt as if the female member of staff was avoiding us. Food is normally very good

On our visit today this cafe/restaurant turned out to be a case study in poor management. A wait to be seated, a wait for the table to be cleared, a wait for it then to be cleaned. We then noticed orders were being taken from customers who had arrived after us so alerted the counter staff to the fact we were waiting. Still no response! We even had to ask a passing staff member for menus because none had been given us when we were seated. When I asked for a quiet word with the manager a woman who was supposedly in charge came over to speak to us. She suggested all the delays must have been our fault for choosing to sit there without reference to staff. Not so. When I pointed out the young man who had seated us - the only male on the waiting staff - she grudgingly backed off. Her only defence, and that a stony faced one, was that we would have been noticed ‘eventually’. What a fiasco! Not good for the garden centre’s business to be hosting this shambles of a cafe.

Absolutely awful service. I sat down at 12:35 and ordered just a coffee for myself and a children’s meal for my 18 month year old son. My sons meal arrived at 2pm! After a 45 mins wait, I enquired as to where the children’s meal was. I was advised there was a technical error and the meal would be fast tracked - 45 mins later it arrived!!! Not only was the service terrible but so was the restaurant customer service skills. No apology, no acknowledgment that they had kept an 18 month child waiting or a mum with a young child trying her hardest to keep the child entertained. We were not offer a discount off the meal / a free drink not even an icecream for the inconvenience to my son. I don’t often take the time to leave reviews however I this case I have to warn the public of the horrendous customer service at this appalling place. Not at all child friendly. No empathy or customer service skills in fact I was made to feel like we were the issue. You should be ashamed Orange tree. If my son wasn’t literally starving I would have walked out!

Visited for lunch with a friend having been a few previous times. Our food was lovely but slightly odd remarks from staff. We sat near the fire and when we were served our main course, I asked the young girl if they would be re-lighting the fire which had since gone out. We were told that they wouldn’t as the staff were too hot. Slightly odd as it was lovely and cosy as well as warm for the customers when it was lit. Nobody came to clear our table when we had finished our main course and I eventually went to ask if we could order tea and cake. Our lunch plates were then taken away but our dirty glasses, vinegar, juice bottle, can etc were not. When our dessert order was taken, I asked if these could be taken away - table was quite small, but the young girl said she would ask someone else to come and do that. Our hot drinks were brought on a tray and I started to load the items. Again we were told that someone else would come. Our cakes were then brought on another tray but still our used items were not removed. 2 empty trays went back to the kitchen empty! They were still there when we left.

We’d heard ravings about this place. To be fair it was all regarding breakfast but we went just before closing time. Very disappointed/underwhelmed. The staff were lovely and welcoming but the place was let down by the god awful racket coming through the speakers. Something i’d expect to hear in rock city, not this place. The decor and the dreadful music was such a clash. It did not make for a relaxed dining experience . The prices for even simplistic food such as a toastie is ludicrous. Which is what I ordered due to the fact that there was nothing else on the menu that interested me. My partner ordered a burger and was surprised to find it very spicy. Though there was nothing to indicate it was. But it was too spicy. My grandson had a Mac and cheese and from the bright orange colour I can only assume this was made from a packet. I sat wondering where my food was as it hadn’t arrived and my company were halfway through their meal now. When it did arrive, I can only assume they’d forgotten my order due to its late arrival but it was burnt around the edges. Like charcoal, which I proceeded to scrape off with a knife. After this the taste was not great and the ham had a lot of fat on it, which I do not enjoy. It was too close to closing to make a song and dance. Too late to order anything else. It is what it is but I’d not visit again based on the whole experience.

Had a round of toast, butter & jam this morning the portion was large and delicious and the staff were friendly definitely go again.

We visited The Orange Tree Cafe for breakfast after reading reviews and we were not disappointed! We were greeted at the front of the cafe and taken to a table. The breakfast menu had good options and we chose two breakfasts and some pancakes. All...

Brought my 2 year old for a breakfast this morning . Had a small breakfast.. I had 1 sausage, 1 bacon , 1 egg , slice of toast with beans , a latte , Childs orange juice . Asked the waitress if I could swap...

Would give this place top marks based on the menu alone. Loads of variety, super creative, and when the food arrived it did not disappoint. Lovely service and space too.

We were looking for a Sunday lunch location - not a full 'event' meal, but something to see us through a long drive back home. Under very sensible Covid rules, we were met at the entrance and directed to sit on the outside terrace -...

Options may be limited but what they do serve is delicious. Large portions and very reasonable priced. Attractive meals and a nice time.

Called in on route to airport at 1pm. Foid arrived at 2pm. Ate quickly as due at airport at 2;45. Food prices have jumped up. Burger was 13:95 . No one really enjoyed their food. Cost £47 for 2 meals and 2 drinks. Won't be...

This is the first time we have visited this establishment since the relaxing of Covid-19 restrictions ad were very disappointed. In the past the menu was quite varied but now it is all snack type food.

Friendly, courteous staff. Attentive without being in your face. Always willing to help without fuss. Great menu selection and good value for money. Portion size is just right. The cakes are all made in house and worth a try. All round- Very Highly recommended.

Since opening, The Orange Tree has been one of our favourite places to lunch out. The staff are so friendly and helpful and the place is spotless. We used to go about once a week but it wasn’t cheap or expensive but the food was...

The place has a nice ambiance. The cleanliness and covid safety measures are the best I’ve seen. The staff are efficient, friendly and chatty. The food is phenomenal and would highly recommend. If we were back in the area we would make time to visit...

We got a great breakfast here close to our Airbnb. We didn’t need a reservation and the breakfast roll (you get to choose three fillings, so we had egg, bacon and sausage) was fantastic. Special shout out goes to our waiter, Tom who dealt with...

They got the coffee mixed up not seeming to understand just a ain flat white but then it was very nice wene it was changed . I have heard the manager is not particularly nice I was applying for a job there and he was...

Felt very Covid safe. The staff are very friendly & exceptionally helpful. There is always a relaxed atmosphere.

We are frequent visitors. Food is always lovely and the staff always friendly. The hot chocolate is amazing, better than any other cafe etc. During our recent visit we had a slice of cake each (Victoria sponge and coffee and caramel), they were amazing! Looking...

Popped in for a quick bite - had roasted veg & falafel panini, hubby had bacon & Brie. They were both delightful, served with salad & kettle crisps. Staff were awesome, friendly & keeping the restaurant clean & tidy. Heading back for Sunday lunch tomorrow.

I enjoyed a lovely breakfast here with some friends. Quite a large selection to choose from. Veggie breakfast is also available. Nice quality food at a reasonable price. Plenty of seating.