The Ongar Deli in Epping Forest

Today, I waited for about half an hour to order at the Pizza Express branch where I went with my deceased children. After placing my order, the wrong product arrived and I waited again for it to be changed. When I got up and went to the cash register, I was able to pay after waiting for 5 minutes with the cold, rude employee who did not even look at me. When I wanted to package the remaining products, I threw the empty pizza box in front of me and packaged it myself. I had to pay for the dough balls plate even though I didn't order it. You should teach your employees to be more polite and friendly towards customers. A place I will never go to again and will not recommend.

Good Italian style food and reasonable prices. Staff friendly and helpful.

Amazing service from FOH Ellie, she made sure our family was okay and food was delicious. Thank you Ellie for a fantastic experience!

A friend and I went for a meal last Monday 30th January. We arrived at 8.15pm and our order was taken very quickly, but not one thing was right. Both my friend and I ordered the vegetable and pasta soup, which on a positive note was delicious. However, my friend did not receive his at the same time. He waited patiently, then after ten minutes asked where it was. The waiter apologised, admitting he had forgotten. I had finished mine by then as my friend had asked me not to wait for him. For the main course, my friend ordered the vegan spaghetti bolognaise and I ordered pizza. My friend said his meal was tasteless and could have been hotter, and my pizza was barely warm, so I sent it back. I was promptly told that nothing could be done as the kitchen was closed (at 10 past 9?) so I mentioned that surely he still had access to a microwave. He commented that they don’t usually put pizzas in the microwave (Erm - I wanted it warmed up) but he did. For too long, though, as it was tough and inedible, so left it. We also asked for a jug of water. Along came a small jug despite there being two of us, and two dirty glasses, so we asked for two clean ones, which were then provided and should have been provided in the first place. Back to the jug, it was clearly a jug for one and not enough water for a whole glass each. For dessert, I ordered tiramisu and my friend ordered cheesecake, both of which were fine, but we had expected dessert spoons to eat with, not teaspoons… We had a 25% off voucher, which was why we chose Prezzo, but we will not be choosing the Buckhurst Hill branch again. The staff seemed in a rush to get rid of the customers who were left, so we didn’t order coffee, nor did we leave a tip, nor will we be returning, despite not being charged for the pizza I didn’t actually get to eat. Appalling service from a well-known and reputable chain.

By far the best Italian restaurant in Epping. I’ve had the chance to meet the Chef and cooks and you can really see the passion and expertise they pour into their work. The staff are all around knowledgeable and Joshua is also a masterclass behind the bar and makes some of the best pizza’s I’ve ever tried, furthermore, I recently tried the Pizza Alla Mario which I sought out right away because of the name and it did not disappoint. I can’t recommend this restaurant enough!