The Navigator in Norwich

Great service and delicious food

Horrid place with nasty landlord

There were two tables occupied at around 4pm, 3 lots of people waiting for drinks and 4 members of staff working behind the counter, and 1 refilling out the front. We felt like an absolute inconvenience, but hung about waiting 5 minutes to place our order. We received no acknowledgment in this time, until my partner and I shared a ‘should we just go?’ look, which prompted a staff member to say ‘ill be with you shortly’. It seemed chaotic behind the counter, no order or logic to who did what, and overheard another guy waiting for drinks say that he’d been waiting half an hour for two takeaway drinks! We waited at the counter for 10-15 mins for two toasties and two coffees. Our toasties came out quick, but drinks took forever, despite having two robust coffee machines capable of allowing two members to be simultaneously making drinks. By the time our drinks arrived our toasties were pretty cool, and one of our drinks was accidentally put in a takeaway cup. Coffee was awful. We choose costa because it’s consistent (usually) and you know what to expect. The milk was burnt and the baristas skill didn’t compare to our local costa (Broadland business park). Won’t be returning, if they can’t get it right when it’s quiet and there’s plenty of staff - when can they?!

Unpleasant environment. Once sat I noticed how dirty and littered the floor was along with food crumbs spread across the bench seating areas. Plenty of staff to clean the floor and tables yet this has not been done. Coffee was very tasteless and overly milky, would even say a tad sour, an overpriced experience. Sat near the back kitchen and a slightly eggy smell is wafting into the seating area which just adds to the grubby feel in this place.

I’ve been buying Krispy Kreme pre-pandemic, but now their stores are only taking card payments to ensure “customer efficiency”. Yet, upon walking past this branch recently, they had a Pride flag saying “Everyone is welcome here”. Doubt that includes customers who prefer, on only able, to pay by cash, regardless of sexuality. One can buy their donuts with cash via their in-store cabinets, but I feel doing so would be supporting their business (not bought from Krispy Kreme since Nov 22).