THE MYSTERY INDIAN TAKEAWAY, THORNHILL in Southampton

Ordered a take away on a Saturday evening, (17. 45) obviously expected to wait for a long delivery time due to the day. Was informed an hour which was feasible. 80 minutes later rang to be informed 15-20 minutes. 45 minutes later rang to be asked " can we collect" no, could not do this. So 2 hours afters after our order we are still waiting.....not holding breath on its arrival. Really not acceptable to offer delivery if this CANNOT be facilitated......

Quality is top notch, delivery is quick. Absolutely 0 complaints and is our go to Curry for delivery!

Food is good and cooked fresh, portions are good too. We always collect when we order from here and we never had an issue. The prices are very reasonable when comparing to other Indian takeaways, good value for money.

Fantastic food friendly staff ill definitely be coming back for more.

Im currently visiting my family in Southampton and we ordered a home delivery. I can honestly say this was the best curry I've ever had. Everything we ordered was delicious and hot. We look forward to ordering again very soon. Thank you.

Food ordered some two hours late, it was disgusting not what we ordered, cold, all tasted the same, I would shut this place down, I called to complain, guess what, they hung up on me saying they were to busy. This is just my view along with the others in my company bearing we ordered for 8 adults yuk yuk yuk

After 2 hours food finally arrived, cold and not what we had ordered. When contacting the restaurant they were ride and hung up the phone. Such a shame as we use to use this place often and it's just terrible now and won't be using again.

Great curry. Chicken tikka jalfrezi is a thing of beauty. I've been eating at the mystery for over 15 years and it's the best in the vicinity.

Excellent curry , really tasty, lamb was tender and not fatty , fast delivery.

Fantastic food ill definitely be coming back for more.

I just spent 20 pound not impressed the chicken korma was chewy, the sauce not tasty , very bland. Very disappointing!! 😞

Ordered for the first time in a long time tonight. What a mistake! Watery sauce and the chicken was dry and chewy. Tasted weird.. i left all of the chicken. Still hungry. So disappointing. Avoid!

Awful Mixed kebab dried out. Chicken korma tasteless. The chicken had weird texture. 😕 will not order from here again

Very nice curry and free complimentary poppadoms.

Best Indian takeaway in this area

Uneducated, dirty and illiterates, the "boss" can't even spell customer service. Next time you're in there, ask to see their kitchen

Got to say one of the worst Indians I have ever had. It was beyond bland. How you can get a korma so wrong I don't know. There's was 4 small pieces of chicken in a whole korma. So many much better about. Extremely disappointed.

wrong order again rude stuff they hang up on you do not eat here

found metal in the food, and got called liars and had the phone hung up on us when trying to sort it out and make them aware.

First time ever trying Indian and absolutely loved it will be ordering from here again 😀

Amazing food always fast delivery best Rogan Josh I’ve ever had

Quality and value perfectly fine. But the waiting times were excessive and unacceptable. Also the entire kitchen seemed to be taking care of a "just eat" delivery driver which made it appear that they commanded priority.

Having used this restaurant on many occasions we had stopped as we became frustrated as the food would always turn up at least an hour late. We decided to give them another try but having ordered our food recently for 6:30 we made numerous phone calls to chase our delivery. we finally had it delivered at 7:30 ( an Hour Late) I don't usually do reviews but it seems this is a common occurrence with this restaurant. Shame because the food is great and it's not overly expensive but it's just not worth the wait

Have been a customer for years, food is always excellent. Placed an order at half past 6 this evening for delivery, its now 9pm and we are still waiting!! OK I understand its Saturday night, and that during this crazy time everything taking longer. But having contacted them and been told it will be no later then 845 its still not here! So not impressed by the service, sure things unexpectedly happen but at least out of courtesy infrom your customer if this is the case. Such a shame as normally the food arrives earlier then stated. Will be looking for a new Indian going forward

Great food. Order by phone as always busy and you could be in for a bit of a wait!!

Fabulous place, extremely friendly, absolutely delicious food, I ordered Pasanda dish not on the menu, I only realised after, and they made it beautifully, so accommodating, if there was 6 stars I would definitely offer it also, keep up the good works!

Well after 5 years as regular customer I am very sad with the mystery , placed an order and waited 2 hours , the order come wrong contact the mystery they said they would call me back never happened, my wife called tem next day called her a liar , and were very agreessive over the phone well I hope they get better at customer service. Because food is good but I will spend my money Somewhere else from now.

I have ordered from this takeaway for over 5 years. Always good quality food and good portions. On Monday placed an order and one main dish was missing and a side dish was wrong. I called the restaurant to explain this. They said they'd call back to rectify the problem. They never called. Called back today, they were extremely rude. Not only did the owner call me a liar several times, he hang up the phone on me all 3 times! People make mistakes, how hard is it to admit you made a mistake, own up, apologize and offer a solution? Food is amazing but I won't order from them ever again. Can't believe what just happened.

For everyone out there beware my daughter who is pregnant bought us all korma rice etc and the chicken was pink inside we phoned to say that to becarefull cause chicken not cooked enough to have the owner laugh at us and call us liars sorry will not be coming to your place again

Been using the mystery for a number of years but not used for a while until today, glad to say still Really great service, delivered within the hour, friendly delivery driver, and food was hot and delicious.

Placed an order this evening, email confirmation said delivery would take 60-70 mins but order turned up within 30 mins. Nicely cooked & hot. Good service.

Always good food never any problems and friendly delivery drivers.

Ordered three currys plus some other bits and was told one hour and minutes for delivery which was fine over two hours later nothing so I rang them up had the owner on the phone saying it would be ten fifteen minutes and they would give me some free dishes if they are really busy then I can understand that but if they cant handle the amount of orders and get them to the customer when they give you a time then dont take anymore orders when it turned up the food was cold so in the microwave it went and no free dishes and to top it off my chicken tikka didn't taste like it at all i didn't enjoy it or eat very much of it and some of the chicken was not cooked properly. So I will definitely not be going back and also the owner only lives around the road from us aswel

Fantastic take away. Helpful friendly staff and amazing food highly recommended Aaa++

Excellent food. Possibly the best takeaway in Town but... delivery time can be questionable so book earlier in the evening (is my tip!)...

Absolutely terrible, ordered online just before 5.30pm (opening time), received the confirmation text to say it would be approx 1 hour delivery time, still waiting 2 hours and 2 phone calls later! No concern from the employee on the phone, and full of poor excuses, will not be using again! Not great for a first time customer to experience.

Worst delivery service ever had hot currys delivered no where near what they should be will never use them again EVER

This is the first time I have used this restaurant and am very impressed with the food. Four of us ordered and all were happy. Will use again.

We ordered a big order which came to about £60 for collection. So we picked it up, got home and realised we were missing 2 rice dishes which we had ordered. After phoning up they wanted us to pay again for the missing dishes and then collect it ourselves, without them apologising and delivering them. I CANT believe the poor customer service we received and definitely wont be returning there in the future! Absolute disgrace!!!

This is a very tasty halal place very much like

Absolutely awful food and service. It was swarming in grease chicken pink stodgy rice even poppodoms were stale . Called up and was spoken to rudely and hung up on me...needs shuting down . Only reason its got one star is it doesnt let you leave a review otherwise

Ordered at 7 as website said 35-50 minutes delivery. Then said delivery would be 8.15. Phoned restaurant at 8.30 as late and asked for discount, told can’t do that as ordered through Just Eat. Told it was on it’s way. We live 10 minutes away. Finally delivered at 8.55 so wasn’t on it’s way at 8.30 and took 2 hours from original order. Oh and had beef biryani instead of chicken tikka biryani that we ordered. Won’t be ordering from here again. Really disappointed ☹️☹️

beautiful food and brilliant service

It's cheap, fast and fairly efficient. I found hairs in my madras though :( food tastes OK for the money

Really good! I tried the vegetarian dishes. No chucking in extra oil to make it taste better, so Authentic taste!

I am disgusted with this restaurant, it should be shut down immediately. Not only did the food give me food poisoning, sickness and diarrhoea, the staff I encountered with were mannerless, unhelpful, and disrespectful. They kept on ending the phone on me prior to me informing them of the issue and then when they finally answer they say they can’t help. Terrible service. Would NOT reccomend😖😡😡😡

Poundland curry , Poundland price , ordered the tandoori chicken ,,,, 2 tandoori chicken on the bone cooked in the clay oven , well I got 1 and payed for 2 and it was difrosted and then fryed in a pan ,

Fresh and tasty, well layered spices, good breads and consistent food. Great value so you can visit frequently as well.

Last week I ordered a chicken curry but got lamb (I think it was lamb?) This week we've been waiting 2 hours for our order. What's happening guys? This is so not like you xx

I'm sure the foods delightful but getting through is a miracle! Went elsewhere.

Food was cold , oily, poppadoms were hard and tasted rank and isn't the first time either .. The Mystery use to be really good, food was tasty , hot but it's gone down hill .. Thought I'd give them one last go but no won't be ordering for here again

Their Vindaloo Chicken and Biriyani is amazing. We have repeatedly ordered from them, sometimes via JustEat and sometimes directly, and they have never disappointed us. Their Customer Service is also responsive and polite. All in all, definitely worth it!

I have consistently had great takeaways from this fantastic place for several years now. I won't go anywhere else.

Wouldn't even give them one star, after ordering food from here for the last 4 year, this place is a joke, order our meal and was missing two items when ringing them up they said it would take 45mins or have it free next time so thought have it next time, go to ring them just now and guess what..... They won't give us them items we have already paid for but not yet received. I will be informing everyone I know not to use this place. Shocking how they treat there customers

Was quoted 1hour 20 mins for deliver, which on a Saturday night is understandable. After 1 hour 35 mins called to find out what was going on. Was told it was on its way, but I was unconvinced it had actually left, and got no expected delivery time other than "soon". At 1hour 50 mins call to cancel and get our money back. Spoke to one gentleman who was sarcastic and dismissive asked for our money back and he started giving us the number to call Just Eat only to be interrupted by his boss, who was incredibly rude and abrupt on the phone and made it feel like we were being unreasonable and we should wait 5 more mins for him to sort it out. The food finally arrived after 2 hours, 10 mins but was sent back as by that point we had cancelled the order as it was no doubt cold. Can not recommend this take away, terrible service.

We have been using this takeaway for years & continue to go back after moving out of the immediate area. The food is delicious & always consistent. Our friends who we've introduced it to enjoy it also. I can't comment on the delivery service as we tend to collect.

My favourite Indian takeaway in Southampton great food

Food is good, but it is more expensive than most, wouldn't advise delivery because it takes a long time and had two bad experiences where food has turned up cold. If your collecting then as I mentioned food is good, but slightly on the more expensive side.

The service from the start was poor, "phone a different number to pay by card". Ok, I said I will walk to the atm for the money 18.20. Driver couldn't find road despite it being third biggest road on the estate, had to walk on street so he could find me, he had no change ready for me so I was forced to tip. Food was wrong, phoned up to be called a liar, by someone who had to ask what I had only for him to say he took the order and that I was a LIAR. DO NOT ORDER FROM HERE UNLESS YOU DON'T MIND BEING INSULTED

Been trying to find a decent indian takeaway for a while now,came across this one a couple of months back and this is the second time the food has been very good,i would recommend those who want good clean indian food that you definitely give this place a go.

I ordered what I always eat from this establishment but they made a mistake tonight fair enough they replaced it but when they arrived they asked for the original dish to prove I had got the wrong dish. Then he asked for the original bag it came in to takeaway the chicken meal. When I rang to complain that the fact my meal was ruined now by having cold chips and naan. They had no interest in my views whatsoever. Its such a pity that when a customer rings and complains they don't listen to some simple English as I had to repeat myself so often for him to understand. DONT GO HERE TERRIBLE SERVICE UNLESS OF COURSE YOUR SPENDING LOTS OF MONEY THEN THEY WILL TREAT YOU GOOD 😟😟😟😟😟

Great food and large portions Never had anything but good food.

When I moved to the area this was the First Indian takeaway that I saw. Loved it so much I wont go anywhere else

Good food and welcoming always worth a visit