New Jade Palace in Southampton

No prawn crackers even after spending £50? Come on… that’s a piss take

3 stars for the delivery driver!! The food was disgusting had the food delivered cut into the chicken balls, and well i would even feed that to an animal, had the whole order sent again and well to my surprise exactly the same

Absolutely perfect fresh food best Chinese I've had in a long time definitely be recommending to others thank you

We absolutely love this Chinese takeaway, the food is amazing and really good value for money, highly recommended duck chow mein and chicken curry. We are from out the area and really enjoy this food.

Very unhappy customer been coming here for 3 years always amazing food. Apart from last night's chicken balls myself and my daughter's boyfriend had the chickenballs and both are feeling very poorly since early hours of the morning. So i thought i would call as i did not want to write this but the rude lady i spoke to didnt want to no and then put the phone down on me. Sorry bad review you jade places has got. We will be going else where so you have just lost a good customer. And I will be telling people about my experience with you.

Horrendous! Food was from previous day. When we phoned them their service was appauling! You'd have to pay me to eat here again. Very disappointed

Horrendous!!! Food was old and inedible, really bad customer service as well. Apparently serving day old food is their standard (on a quiet Monday evening)

Been ordering regularly from here for a while - food is pretty OK (not the best but I've no complaints). The delivery service is pretty reliable and we've never had any problems.

I have alot of food and have never had a problem

On the 5/1/24 I ordered from here and got terrible food poisoning. After 3 days of extreme vomiting and diarrhea I went to the doctors and they confirmed I had Campylobacter and this was the only source it could have come from. Avoid this place like the plague.

Vile, disgusting food, honestly the worst Chinese I've ever eaten. DO NOT EAT HERE

Very very nice Try it this is wright plase

Wasn't the best sorry to say, They were extremely busy though. Still my beef fried rice was soggy and prity tasteless. Spent £48 no free prawn crackers First vista and will be my last

Easily the worst Chinese food ive ever eaten. Rice was off, Chicken was , well, the chicken could have been anything. The shop it sent is a dump, poor fish dying in fish and and food everywhere. Go to Peking Gourmet just up the road, easily the best Chinese in Woolston. EAT HERE AT YOUR OWN PERIL

No hygiene rating (or hygiene standards at all)

All i can say is if you want extra protein, be sure to come here! (Maggots and mold on the chicken to say the least)

Would rate a 0 is I could !!!! DO NOT ORDER FROM NEW JADE PALACE!!!!!! I’m not normally one to post bad reviews, but when your Chinese comes after waiting one hour with mould and maggots in whilst pregnant is not on. I phoned them up to ask for a refund and kept the food so they could see. to be told we don’t care we are not giving you your money back and for the manager, not to even speak to us over the phone. absolutely disgusting noticed on just eat. Their food. Hygiene rating hasn’t been updated since 2019 when it’s legal to be updated every three years.  then thought I’d go on the Gov food hygiene to realise that there’s not even a hygiene rating linked to this business and address . absolutely appallingly!!!!!! Just hope me and baby are all okay, considering I had a few mouthfuls before realising 😭😔😡

Absolutely appalling! Never ordering anything from here someone I know has received maggots and mould in their chicken. And they refused to refund it and refused to let her speak to the manager. This place needs to be shut down.

Was OK, not greasy but the batter was a bit heavy for my taste

Last time I ordered over the phone, I was interrogated about my age? I’m a 25 year old female. I was made to feel like a child, the guy was so terribly patronising questioning every dish I ordered - it put me off ordering. If you want to keep your customers, give them the basic level of respect.

Best Chinese takeaway in Southampton. Me and my family always order food from here on special occasions and we are always so happy with the food. It’s our favourite place and the staff even threw in some prawn crackers for free last night which was a lovely gesture :)

Told delivery would be 30-40 mins it was almost an hour and a half. The smoked chicken was bland and inedible, the 1/4 duck was creasy and the wraps really wet. We ordered 3 dishes and the total was over £27. Absolute rip off

Luke warm food , spring rolls were poor , food young bland , wouldn't order here again. Plus overpriced for quality of food.

Absolutely shocking food! Ordered here looking forward to it after seeing good reviews but couldn’t be more wrong! Egg fried rice was hard, spicy chow mien was like it had been cooked in sea water it was that salty ( I like salt but) chicken Hong Kong style was tasteless! Sea spicy beef smelt like a tramps trousers and I think the veg was rotten or the soggy beef was off? Chicken curry was dry with very little sauce? I did contact the restaurant and was told I could have a refund if I took the food back (I got it delivered) as they have no drivers to drop money off? (If I placed another order they’d deliver) I love a Chinese and I know how it should taste but this was beyond bad! Even when complaining the fella on the phone was laughing like I was making it up?? I actually said “I called to say food wasn’t good I’m not after my money back” but after his attitude I then wanted my money back! The chips were the only thing that was enjoyable…….ish This isn’t a malicious review it’s exactly how it was and I’m gutted it was bad as I was looking forward to it!!! Avoid this place and get a microwave curry from Lidl instead it’s the safer option POOR POOR POOR!!!

VERY RUDE !! phoned up to ask about missing product and just got laughed at and told I was making assumptions then them putting the phone down on me. DONT RECCOMEND

We moved away outside of the deliver area and travel to this Chinese because it’s the best one in Southampton!

We heard about the high reviews but always forgot to order. Yesterday we did, OMG. All my previous Chinese takeaways were rubbish. The flavour, taste etc were 1st class. I would highly recommend New Jade Palace for your takeaway.

Ordered through Just Eat who were fab. Arrived quick too. Unfortunately the food was very below par. Satay Chicken was very wishy washy and bland. Not even sure it was chicken!! Prawn toast was over fried. Won't be ordering from here again.

A great take away! Excellent food and great service.

Best Chinese around by far. Always fresh always on time always piping hot on arrival.

Amazing food , fast delivery well packaged and very helpful service

Had a delivery last night, the food was really good, very reasonable price( £36 for 4 of us) and super fast delivery. Fresh and tasty food, and plenty of it.

ordered two dishes with duck and one with prawns. very poor food. best of all was the rice. never again.

Very good food and really fast delivery .fantastic price! I recommend to everyone.

Food was OK… sweet and sour definitely lacking in flavour and a bit watery. Vegetable chow mien may as well be a plain chow mein because it was mostly onions and noodles… probably wouldn’t order again. Very quick delivery though which was good.

Pork hks Special chowmein Perfect!

Food arrived quickly and was piping hot ! Food was lovely like it always is

Amazing food the best place I have ever been too

Ordered via Deliveroo where reviews seem a little higher. Should have come here 1st! Driver battered our order around, which meant the contents were squashed and leaked all over the inside of the bag, spoiling the rest of our order. We managed to salvage 2 of the special fried rice, which was the most tasteless fried rice WE'VE EVER HAD! Absolutely horrible! The sweet chilli udon stir fry was ok. But very much tasted like some cheap dipping sauce from Lidl had been chucked in and mushed around. Will definitely NEVER order from here again! Thankfully Deliveroo had refunded my money!

The worst Chinese I have ever had there was absolutely no taste to the chow mein the bbq sauce didn't taste of anything at all the chicken balls was just soggy dough would never order ever again waste of £35

Awesome Chinese! Really lovely delivery lady as well

Don’t order the crispy chilli beef, there’s no beef in it!!!

Have not been to this place for a few Years ago the owner then was a man called Wia Liue and his family

Worse Chinese I've ever tasted my life I was being kind by giving 1 star too

We've been regular customers for a few years, tonight's order took well over an hour, was missing items & when we phoned, the man was very rude & although he offered a credit we wanted our food, who knows when that will turn up! If we took a credit which we've done in the past - be warned you can never get it, they must make hundreds by doing this!!

Really bad service, item missing again, offered a CREDIT again, but never actually get a credit. Then guy said theyd send missing item but almost finished what turned up and still no delivery of missing items. Guy was so rude when we phoned to ask if they could send the missing items, I'm going to guess he thinks he has got one over on us by delaying delivering the ordered items but wondering how much extra this place makes each weekend by short delivering customers, it went down hill a few years ago, but thought that owner had left when all of his custom stopped but it would seem they are still just as arrogant.

Very quick delivery, steaming hot and and very tasty

A great take away with a wide range of dishes that must be one of the best in the area. Really impressed with the good service, freshly cooked food and how quickly they can do it. Been using them 6 or 7 years now and never had a problem.

Won’t answer the phone, bye bye never again

Nice food dearer than some places around woolston

Do not order on the just eat app. They accepted my order and gave a delivery time and the cancelled 20 mins later. By this time we were putting our children to bed, expecting dinner to arrive shortly after

We really enjoy their food and they’re very nice when we pop in. We recommend

This was our first takeaway from here, as our local one isn’t up to scratch! The lemon chicken and my favourite Kung Po King Prawn was absolutely delicious! Really happy we have a fantastic Chinese takeaway up the toad from us! Thank you 😊

This second Chinese , it is excellent always hot . Like the different meals that are on the menu. Have had a quite a fewChinese takeaway over the years , this is the best

Great food and kind people. The food taste fresh NOT oily at allll. No over use of MSG. I would recommend to friends.

I never leave a review with any takeaway, but this place deserves a 5 star! Lewis Hamilton delivered my food or they came and cooked it in my front drive. The food is piping hot! Even the side order of chips that I never normally give the time of day, crunchy and hot. May just be a one off but will definitely order again to see.

Consistently good. Very Friendly.

There are a lot of chinese places where the food feels overly greasy and too reliant on MSG. New Jade Palace's food was great and I loved every bite, the delivery was super fast as well. Will be making it the go to for Chinese.

I felt like a change of takeaway provider... I was not disappointed. Our meal arrived within 40 mins. Half an hour before it was due. How fabulous is that?... Now, I had chicken chow mien for the first time, as I could not find Singapore fried rice & LOVED it. The Kung Pao chicken was the BEST ever! Even the delivery guy was really awesome. You guys rock, and I will be using you again, soon as it is treat night :D

Been eating here for more years than I care to remember, ye every takeaway has its off days but they are few and far between at NJP in my opinion. No complaints food tastes good , service always good , delivery times and drivers nearly always spot on or early. Daughter loves Chinese food and wouldn’t have her Chicken Wings in BBQ sauce from anywhere else.

Loved the food, quick delivery considering it is new years eve.

Not good, I haven't been in for many years, and after this meal I think I know why. It was edible however only just, burnt in places, swimming in grease in others. I should have stuck to what I know. Sort of went hungry this night. Sorry. this may seem unfair but will not be back.

revolting... extremely disappointed have ordered from here a few times and have even been tell friends about how good it is, . however this sunder I was served chow main that tasted like an ashtray - literally like some one had put a cigarette out in the food and awful chips. you have not only put me off ordering from you ever again but ordering from a Chinese restaurant.. disgusting

Iv just moved to the area I ordered shredded duck and it was absolutely delicious this will be my regular from now on

Ordered over an 2 hours ago and was told my delivery would arrive within the hour, still no delivery received! Every time I try to call the restaurant I get told the line is busy. If I could rate 0 I would and I haven't even got the food yet!

Just resived our order chicken balls were sold and curry undercooked they said their was nothing they can do. And said it would be the same if they sent out another lot out as they have been cooking all night

Our food was finally delivered by an extremely rude delivery driver. Delivery wasn't what I ordered. The food tasted microwaved! Myself and my family have used New Jade Palace for years. We wont be using them again

The food I ordered was amazing, really tasty, best Chinese food takeaway I have tasted. The delivery driver was really nice and polite and delivered the food fast and still hot. Highly recommend.

Always nice fresh tasty hot food and very well priced !! Never been disappointed!!

Hands down the best Chinese in the area. I drive all the way from Portswood for this food

Had a bit of a wait but was well worth it!! Fantastic food delivered hot, will defo be ordering from here in the future.

When ordering Chinese food I do expect it to taste like freshly cooked wholesome food not the frozen mess that I ordered for my family tonight. The freshest thing I got was the bean sprouts. My daughter is poorly and just wanted chicken and sweet corn soup which was bland and no flavour at all. My partner just out of hospital just wanted special fried rice we got boiled rice in gravy with a few bits of meat. I ordered special chow mien and a mix of duck chicken and pork. The chicken and pork are prepacked frozen and so is the duck. All the meat is dry and tasteless and there was no veg in the dishes except one piece of green pepper. I will not be ordering from here again!

Was the most disgusting food I've ever attempted to eat, prawns were hard, chicken was in cubes, pork was also cubed and completely tasteless. Unfortunately food was subsequently binned as no one could stomach more than a few bites. The meat and flavours were revolting.

Food absolutely disgusting CHICKEN fried rice all it was was boiled rice with processed chicken nothing else CHICKEN chow main Noodles & processed chicken Salty as hell nothing else in it

Never had any bad food from here. Staff very friendly

Great takeaway with lots of deals

Order was incorrect 👎, delivery slightly early 👍, food very bland 👎

Absolute disgrace.. Wrong order, bad customer service, refused to sort out the order they had got wrong and refused a refund after we asked to return unedible food...don't normally complain but shocked that this was so bad. The one star was only given as otherwise I couldn't review

It has been around 10 years since we ordered from here, it is obviously under new management. The food was tasteless and the meat processed. One dish ordered was mixed chop suey which tasted and looked more like sweet and sour chicken. We would not use this takeaway again, very dissapointing.