The Moat House Coffee Shop in Medway

I was extremely disappointed with my experience at The Moat House Coffee Shop. They advertise themselves as child-friendly, but my toddler and I were made to feel anything but welcome. Despite the inevitable mess that comes with young children, which I was actively cleaning up, staff approached me and asked us to leave because my child was “too messy.” This was not only embarrassing but also contradicted their supposed family-friendly ethos. If you’re a parent looking for a welcoming space, I’d recommend going elsewhere. A truly child-friendly establishment should show patience and understanding, not intolerance.

Great sized venue with plenty of seating very long wait for food and drinks but the staff were super friendly

It's a lovely place to stop for lunch or a coffee and a chat the only reason I didnt give it 5 stars was the wait even just for drinks otherwise it's perfect

Cosy, with plenty of seating. Dog friendly too!

We have visited a few times and each time it feels comfortable warm and welcoming. It naturally feels like you can just relax

Wasn't impressed at all with this place.Staff seemed really unorganised didn't seem know what they were doing.I asked for a cappuccino.Payed over £2 for one out of a packet you get from the pound shop.That price I should of gone to Costa.

Ok toastie (missed out the onion); nice and hot. Very nice coffee. Good service. Plenty of room. Peaceful atmosphere where you could maintain a conversation.

Lovely coffee shop inside a church, great food and drinks

Lovely little cafe and delicious cakes.

Lovely vibe. Very welcoming. Charming church affiliated cafe.

Good place for a quiet chat with friends. Coffee was good. Didn't eat there but it all looked OK.

My friend took me it was lovely and friendly went to a craft group.

I attend nearly every week for a baby group meet up. The staff are always very friendly and welcoming and the coffee is great. I do find the food a little expensive but it is very nice. Service can be slow at busy times.

Lovely lunch today and super friendly service. Lots of kids activities and toys too to keep them entertained.

Cold bacon in the sandwiches even the toasted ones

Always a warm welcome. Food is very reasonably priced . Light lunches nice cakes and tea or coffee. It was a perfect place to meet up with my wife each week after her lessons at Rochester adult education centre and always warm and cosy during the cold winter spell. Staff are very friendly and caring.

Great place to drop in for a coffee or some food, and to browse cards and books.

An excellent venue for a break.

Very friendly community café and bookshop linked to the church next door. A great place to come to get involved with community groups and schemes...and delicious coffee and cake!

Amazing place for kids, especially very young ones as there's space for them to crawl. The staff are the best and make the café feel welcoming and warm. There is also a really good kids group on a Monday morning. Probably the friendliest and most chill café in Rochester! Food & drink are decently priced too.

My favourite cafe in Rochester. Very friendly staff. Tasty sandwiches. Great Christian songs playing in the background. I always feel comfortable visiting here. I highly recommend visiting this coffee shop to anyone.

Lovely Cafe, great drinks and superb hospitality for my dog.

Moat house hosts different local events. I am always coming for language cafe and NCT bumps and babies meeting. Great and friendly staff. Lots of space. Good baby changing unit. Good and reasonable prices for food and drinks. Their chocolate and orange cake is amazing. Can’t wait for it.

I'm so happy I discovered this place! The staff are so welcoming the food is delicious and what stood out for me is the abundance of puzzles and toys and crafts on offer for the little ones! The staff were so lovely and patient with my little 2 year old who insisted on making a sudden dash behind the counter every so often! Can't wait to go back here! It's a must if your ever in Rochester.

Poped In whilst at dickins Christmas market after watching a brill and funny play outside by church members. We were in the hall opened specially for the event as a fund raiser. Had drinks soup and roll all very nice. Spoke to a gentleman from church about religion and other stuff no pressure. Would recommend

This place is just off the high street, on Crow Lane. The staff are very welcoming, friendly and nice, so the service I can say is excellent. Had jacket potatoes with cole slaw filling (heavenly!) Everything is made fresh, -- the potato was hot and the coleslaw was crispy. A light garden salad came with it -- good value. There is a sizable bookshop/gift shop on the premises with lots of interesting items. enjoyable for a browse.

Popped in with an old friend to catch up. What a great cafe. Good service by friendly staff . Ordered at counter and served at table. Basic food but of good quality. No pressure to vacate your seat. I spent about 1.5 hours sitting and chatting.

I popped in with my family of 5 for a coffee and a snack, you had to order at the counter but all drinks and food was delivered to our table. The Coffee was delicious - mien was a Vanilla Latte and my wife's an Americano. My kids chose Hot Chocolate Deluxe or from the chiller cabinet where you can help yourself. We ordered a selection of jacket potatoes, panini's and cakes. The potatoes were deliciously soft with a generous filling, the panini's had a massive selection - I had Cheese and Marmite. All food came with a small garnish and coffee / hot chocolate came with a biscuit. The coffee shop does have a small Christian book / gift / card shop attached and sofa seating at the back. Mens / Ladies and Disabled toilets were all available too. One thing that stood this coffee shop above others in Rochester was the friendly and personal service.

The staff here go out of their way to make you feel welcome. The coffee, cakes etc are good and they offer meals and salads at lunch time. Child friendly with comfy sofas!