Cafe Nucleus in Medway

After reading the reviews I thought what an amazing surprise for afternoon for mothers days, we was then met with disappointment from the get go, food and service was inadequate, we was later apologised to for being understaffed which from my experience working in the industry myself is no excuse, we was further laughed at by a member of staff when we was asked what it was they could do to help improve our day, because of the disrespect alone we was met with today we will not be returning.

Great place for brunch would recommend!

Quite expensive for what it is. Staff are friendly.

The food was delicious as always. Service friendly . Anything we asked for was provided efficiently and with a smile .Patryk looked after us all very well with care and a smile . We were having a family catch up. Although we had all been numerous times to other branches this was our 1st experience in the Chatham branch. Well done to the team , chefs and staff. We will definitely be returning soon.

Absolutely fantastic. Service was amazing from start to finish. Patrick could not have been more helpful. The food was lovely- every plate of food was perfect. We had a table in the garden area with heaters and blankets if needed. Will definitely return!

A fantastic breakfast once again the staff are very welcoming. Highly recommend.

Me and my friend ordered eggs on toast and a coffee. The eggs were served on one slice of bread with the smallest amount of egg on the plate. It came to over £40 and my coffee which was the size of a thimble was £6!!! More than Starbucks and gone in one sip. I know we are in a cost of living crisis, but being charged over £40 for egg on one piece of bread is daylight robbery. These are London prices but served in Chatham. Won’t visit again, will happily spend £40 for two full breakfasts elsewhere, where it is good value for money.

Lovely lunch, great service and atmosphere. Highly recommend

Today I visited Nucleus with my lovely friend, not the first time, but today it was special, A very pleasant and warm place, especially WOW professional, nice, perfect advice, so sincere greetings to Patryk😉

amazing experience, received excellent customer service ,special thanks to Patryk! coffee is absolutely outstanding and I thoroughly enjoyed the cosy atmosphere 5 stars all round 😊

Love this restaurant, hidden away near the end of the high street. Lovely food and great service. Went for lunch before an exhibition in the gallery. Would highly recommend

First of all, we were very grateful that staff went above and beyond to accommodate our very large group without a booking, yes we were seated outside due to space and whilst it was a very cold february day, the marquee, heaters and blankets meant it was do-able. We had children in our group and staff politely reminded us that as we were outside there might be smokers - thoughtful, thank you. As per previous visits to other branches of cafe nucleus, the space was pretty and interesting to look at, we all enjoyed Harry Potter in the toilets ! Service was polished and professionals. No complaints. For us the main gripe is the apparent mis match between welcoming families and children but without catering for them. A cafe that offers high chairs and proudly advertises 'breastfeeding friendly' with stickers on the door, then doesn't offer a children's menu, or even just smaller portions from the main menu for the children. Ordering £16 waffle and eggs for a two year old is not only unaffordable, it's inevitably extremely wasteful. Due to the current offer for families we wouldn't make this a regular spot, perhaps more suited to friends/couple without little ones.

Every time I go to Nucleus cafe I have a 10/10 experience. Food and service is perfection and their attention to detail is incredible! Will be back a million times over.

Amazing place to eat ! Been there several times, and had no complaints whatsoever regarding the food, service and atmosphere. Great restaurant !

Brilliant service from Maria and Patryk (and the whole team on many occasions that I have been here); attentive and friendly. The coffee is always top quality.

Staff were brilliant, waitress and Patrick. Food was beautiful, even the plates were hot! Coffee was smooth and delicious.

Amazing food and Patrick's was an awesome host, will 100% be back!

It's always a pleasure to visit Cafe Nucleus here. The atmosphere is wonderful, both inside and out (especially, oddly, the toilet!), and the food is always sublime. I had the Canadian breakfast today and it was brilliant. Patrick was fantastic at looking after us today, super polite! Will always try coming back.

Very tasty coffee, nice atmosphere and good service 🥀

My disabled son and I have been going to cafe nucleus for a while. One of the staff members Lillie-Rose, as always provided an exceptional service today. Lillie-Rose is always so thoughtful of my son’s complex needs and happily accommodates his needs to ensure we have a positive experience. Lillie-Rose even remembers my son’s name and she always greets us with a warm welcome. Thank you Lillie-Rose. You are an assert to the team. I look forward to seeing you in the near future x

We had an afternoon tea for a Baby Shower - The staff, the service, the atmosphere we just cannot fault. What stood out was the attention given to the mum to be which had dietary requirements, very attentive, very accommodating and great options of afternoon tea for everyone! Nucleus Arts Café Chatham - you have been amazing 🤩

This quirky cafe’ is a little hidden gem in the centre of Chatham high st. We had my sister’s baby shower here. The setting is beautiful, the staff are attentive and take care in every step of serving you, the chef went out his way to make sure my pregnant sister’s afternoon tea was dairy free for her. The food is outstanding and the staff really look after you. We had the afternoon tea here but we will definitely be returning again soon for more food on the menu. Oh and even the restroom gives you a 5 star treatment ;0)

Had my daughter's baby shower here on Saturday 11th January .we were all so pleased with the afternoon tea we had , it was really really good , the sandwiches and cakes were very nice and hot baked fresh scones with cream and jam was good too , attention to detail here is perfect. we were given boxes and bags to take home what we couldn't eat I think we all left very full ,.my self and my daughter's will definitely come back when the baby is born Thankyou to all including, staff , chef , and waitresses

We have visited Nucleus Rochester in the past, and Necleus Chatham is a charming restaurant and forecourt. Great atmosphere and food was great with quality ingredients. The server Lillie Rose was very welcoming and attentive. Highly recommended to support local and will surely return

A tremendous place for a meal Quality, top rate with friendly staff. A little oasis in Chatham.

I recently visited this coffee shop with a group of 10 friends, and unfortunately, our experience was disappointing due to poor service. The café was nearly empty, so we put two tables together to accommodate our group. However, the waitress immediately came over with a loud and aggressive tone, telling us we couldn’t do that, as it wasn’t safe. While we understand safety policies, her approach was unprofessional and made us feel like we weren’t even customers—just an inconvenience. What made the experience even more frustrating was that, despite the lack of other customers, she didn’t offer any alternative or suggest a larger table where we could sit together. We hadn’t made a reservation, but sometimes groups come together spontaneously, and it would have been nice to feel welcome. Overall, we left feeling unwelcome and uncomfortable, which is not what we hoped for from a local coffee shop.

What a Gem! Can’t believe I’ve never been here before. They really know how to professionally run a cafe. The service was great, the food was delicious and well priced. We had warm scones, clotted cream and jam with coffees. The oat latte was made perfectly and we can’t wait to come back. They gave us promotional discounts for their Sunday roast and breakfast options. Will return, thank you!

Great to get away from it all, and have a nice coffee at this Oasis is Chatham, BUT come on guys ! - I have paid less to eat in the west end of London. If you fancy lunch at one of the 4 Cafes, you better bring a "lot of cash". We had two £26.50 Salmon & Scrambled Eggs and a tiny sliver of truffle and shared a bottle of Merlot Reserve at £43 Our 2 little lunch time snack's and a couple of glasses of Red came to £96.

This was my first time visiting Cafe Nucleus, and will definitely be the first of many visits! Quick and friendly service, excellent food, and a lovely atmosphere to dine in. What a treasure hidden just off Chatham high street. It’s a dog-friendly place too so if you have dogs, definitely head here. They even have a dog menu (I don’t have a dog myself so can’t provide much insight on that). Kind of pricey, but worth it

Booked for midday today yum as allways, excellent service and for brilliant an tasty

The best breakfast I’ve had in years !!! Doreen’s Blackpudding is a revelation (already bought some on line!). Staff are superb and the places is immaculate. Fantastic !!

After being seated we waited 15 minutes and still nobody came over. Staff were just staying around even though my partner turned round in the hope someone would come. After staring at the menu for so long, we also noticed they were charging crazy prices. They think they are in Chelsea, not Chatham. £18 for scrambled egg and smoked salmon. We ended up leaving after not being served.

We visited for a birthday breakfast and were over the moon with the friendly service. The food was lovely with great vegan options. The restaurant was accessible and even the dog was looked after!

Have been to both this and the Rochester venue and have always been impressed with the service, food and ambience. Sadly this wasn’t the experience myself and two other family members had when visiting yesterday. we waited a touch longer to be acknowledged than I’d of expected. We were offered to sit in smoking area, which I agreed to as there was a table further up with no smokers near by , however did think the non smoking didn’t look busy but accepted that was the only free table. Initially when looking through menu thought wow prices have gone up a considerable amount ! But reasoned with myself that of course they have its good quality produce and everywhere has, but £26 for a roast does seem steep and sandwiches around £15 , we chose what we wanted and our drinks were served . Iced coffee served no coffee just milk ( clear mistake) two ciders one warm , one colder . Ice in the glasses , didn’t ask for ice. Explained to waitress about the iced coffee and cider being warm . She said that would be rectified, food came looked well presented, did think the ham wasn’t the carved ham described on menu and didn’t taste like it but convinced myself it wasn’t packet ham . Took considerable amount of time for new iced coffee to come , I was then told they had added more ice as there wasn’t a cold cider available, I asked if money could be deducted. Waitress checked and came back to explain that wasn’t possible and more ice was offered or chose a different drink. Waitresses were pleasant but appeared to be stressed and overall the visit was disappointing. We did not want to pay the discretionary service charge that is added and I felt she understood that was reasonable so deducted this.

Fabulous atmosphere and friendly staff

An unexpected find and excellent venue in the centre of Chatham. Friendly welcome, great ambiance, and lovely food. Will definitely revisit next time I’m in the area.

So good we forgot we were in Chatham!

Absolute haven in Chatham. Well worth a visit.

The best Full English in Medway! Quality ingredients - great sausages. Excellent service and lovely outdoor seating in a 'tropical garden'. You forget you're in Chatham!

Popped in for a coffee. What a hidden gem . First visit to pop in a painting at the Halpern Gallery.

This a beautiful cafe . The service is very good and it's a great atmosphere. Lots to choose from the menu Would highly recommend.

Very nice, relaxing place, friendly staff, good food/drinks, clean through out x

The service was excellent, food was tasty, drinks were made very well full of flavour and the atmosphere was perfect for a nice afternoon lunch. Perfect spot hiden on the highstreet in Chatham. Decent prices not to expensive either. Would definitely recommend and be back there again to try a few other dishes and drinks.

Wanted to try somewhere different, the food was amazing. 10/10.

Really good food and brilliant peace & quiet venue. Wouldn’t believe you were on Chatham high street. Staff were friendly and service was great 👍

Always loved this place , lovely vibe and decor etc , but i was lost for words yesterday, we had 1 burger and chips , 1 tuna sandwich, one small coke and a small cider ……..just over £43!!!! Thats a complete rip off !! Safe to say we won’t be going back again, shame as this was always the go to place , don’t mind paying a little extra but this was unbearable for what was nothing more than a sandwich and a burger with 10 chips

I’ve always really liked it here. I think something has got to their heads with pricing. Other people will be moving into Medway soon and this business will fail. They have a cornered market for nice atmosphere, nice food and good service, maybe the only in Medway. However, this absolutely does not warrant them to charge the exuberant prices they charge. £1.50 extra for flavour syrup in coffee is outrageous, likewise £16.50 for French toast with two slices of bacon. I live in London. The iced coffee just arrived, under 500ml, far too much syrup to coffee ratio, and certainly doesn’t taste like 2 quality espresso shots. It’s tempting to move down from London and be competition for your overcharging arrogant business, charging 20% more than london prices. When I know your rent is 1/4 of London prices. It’s greed and you will be challenged. The food is never outstanding, it’s just the lack of quality in Medway that makes you thrive and win good food awards and taste of Kent awards.

You would never think you was on Chatham High Street, I felt like I was in a lounge on the Costa del Sol. The food was amazing, fresh, full of flavour and presentation was awesome. Staff are very attentive and very welcoming, we only came for a light bite and we are coming back again for the Sunday roast!!

Absolutely disgusting service today. I've just walked out after booking a table for my daughter's birthday breakfast at 10am. We were sat down outside and the speakers were blaring club music at 10am on a Saturday morning. We asked to move but the speakers were the same level everywhere, asked if they could turn the music down due to sensory issues and they refused twice. They said its owners choice and they get multiple complaints. They let us walk put and lost customers over just turning some music down. I'm gobsmacked. I have t come to chatham highstreet for any other reason than to be there and now I'm stuck with a very unhappy toddler and a very overwhelmed self with no idea what to do with her. Maybe the owners need some more bad reviews to realise not everyone that comes to a cafe for breakfast wants loud overwhelming music on at 10am.

Our experience was outstanding in every aspect. Very rare to find now days.

Very Highly Quality Meau! Great range of meals and drinks, you forget your even in Chatham because it's very quirky and unique. I definitely recommend this cafe to everyone, even as a treat. Only structive criticism I have is that the staff are always inside and you could be waiting a little while to be seated. You do get what you pay for and it's definitely pricey compared to a traditional cafe in Chatham but that's not a bad thing because you feel more full here and very satisfied 😊

What a beautiful place! What beautiful service and lovely and clean and tidy and a good menu, The place is very well decorated and lots of choices of alcohol beverages and also choices of alternative milks which was great due to my lactose intolerants , the tea I had was English breakfast by twinings , the best tea ever, and I had three cups of tea , I came out full and the server was really nice and helpful.

First time visit to Cafe Nucleus and was not disappointed. Lovely friendly staff, clean environment and beautiful food at reasonable prices with a good selection on the menu. It will be our go to for a nice lunch from now on.

I really loved my experiences here. They had quirky lovely decorations, and food was to die for. Service was amazing. Thank you for making my visit to Chatham more special.

We have just discovered the place for my birthday breakfast. Food was amazing,service very professional and attentive and also got a surprise birthday present😘

Lovely coffee but not dog friendly I don’t have one but they want you to too know

Overpriced, this is Chatham nit London.

This restaurant is excellent! The food is of a very high standard, with a decor to match. Our waiter Justin was friendly, polite and attentive - I would highly recommend Cafe Nucleus.

Lovely slightly quirky venue with unusual decor and a variety of places to eat! Ordered brunch, mine was a full English. Not a huge fan of Cumberland sausages but rest was nice.

Very nice, hidden spot in Chatham High St. great decor, posh feeling, but not stuffy. Waiting staff very welcoming and friendly. Will be back!

Hi. Stopped by with my daughter and granddaughter. First time visitors. Beautiful artistic decor. Loved the very individual seating for each table. We chose to sit on the comfy chairs near the serving counter. Took a few minutes to take in the wonderful colours and array of artwork; much of which appeared to be for sale. We loved the array of varied light fixtures hanging. Especially loved the alternative Christmas songs gently playing. Ordered coffee & cakes. Simply fabulous. Especially liked the look of the ‘festive menu’. Great, timely service. Really attentive staff. Some might say, too good for Chatham, but I was just a visitor to the town. Apologies, if offence cause by my latter. A real gem. Will be returning. #great cappuccino cake. 😊🙏

All I can say is the best customer service I have had in a very long time. I went to Cafe Nucleus Chatham on 04/12/2023, my birthday. Our waitress was so friendly and she really made us feel welcome( I only wish I had got her name). The food was amazing and the service was spot on. There is nothing for me to complain about this place. I have been here three times now and they never disappoint. I recommend Cafe Nucleus to everyone, the food is amazing, the quality is delicious and definitely worth what you pay, and the staff are so welcoming which is so high end for Chatham. I will keep going here always.

Visited here earlier this year with my workplace, during Boing Medway, but I did not have a long lunch break so I did not get a chance to really relax and enjoy. Visited today with my husband and two daughters. The person who greeted us was very pleasant and accomodating. The menu did not have a lot of vegan food but he did his best to help us. All the food was delicious and we felt very welcome. Well worth the visit. Thank you for making my daughters smile, that makes me feel over the moon. Just a shame that we don't visit Chatham often.

Great ambiance, very friendly attentive staff, delicious food beautifully presented ✨️👌 Felt like I was in the Balearics rather than Chatham Town centre 😎

Beautiful cafe with wonderful food and service! This was an unexpected delight to find in the middle of Chatham tucked away from the High Street. Staff were friendly with great service. Would definitely recommend and will return 😀

Wonderful outdoors area makes breakfast that bit more special. The food and service is excellent a surprising oasis on Chatham high street.

Best latte in town welcoming staff cakes are lovely as well. Lovely to sit in a quirky cafe beautifully decor. Definitely recommend

came with the mrs, hungover after a wedding. wasn’t expecting such a slap up breakfast, eggs done perfectly. coffee was sublime and servers were so friendly and efficient. i would definitely come back.

An amazing oasis hidden away from the high street. I visited for a work meeting and we had lunch beforehand. The food and drinks were incredible and the staff were attentive, polite and good humoured. The setting was really nice and felt like being on holiday. I really recommend this to anyone who wants a great meal with a great atmosphere. The prices were quite high, but they do some great work with the money they raise.

A hidden gem! Our go to place always for a local treat! The food selection is always good. The service always quick and good. A beautiful place for a special treat.

My Wife and I discovered The Cafe Nucleus Lounge in Chatham, an offspring of the brilliant shop in Rochester’s High Street. With the brilliant and ever customer centric team of Alex and Anthony looking after us, we were welcomed into a Bohemian style vibe, with the sweetest sounds and tunes to harmonise a full restaurant. The service was impeccable and the food simply top class. An outstanding oat milk latte to crown it off and we were instantly rendered disciples of the institution! See you again. And again.

Really nice Cafe in the middle of Chatham. The Lavatory is special, you need to see it yourself.

Tasty and well presented food. Friendly staff and a comfortable, relaxed atmosphere. Very clean facilities.

Always a pleasure to visit here. Walk out of the high street and its a completely different environment. It may be a bit hard to find if you dont know the area and its right next to some construction work being done but is worth the effort to look for it. Beautiful surroundings to stop and have a coffee. Always so clean, including the toilets. The staff are just wonderful, friendly, eager to help and can see they all enjoy their work. Yes it is more expensive than other places but they respect their staff and pay them a decent wage and it shows. The food is also much better quality than you're getting anywhere else in Chatham. Worth a visit if you're in the area either for a nice leisurely coffee or an indulgent lunch

Amazing breakfast but what topped it all is the great customer service given by Jake. He made sure we knew what was on the menu and made us feel so welcome. Would definitely come again.

The brunch we had with my wife was amazing,thanks to Dan for the fantastic service will come again.!

Our second visit here . Lovely food. Lovely venue and Great service by Dan . Helpful throughout and polite. Worth the money

Lovely place and great service provided from Daniel . Thank you ! ❤️🤩

Having been to the Rochester Cafe Nucleus before and very happy with the service and food, we decided to try the one in Chatham. (Party of 3) A pleasant surprise when we walked into the restaurant to find such a gem in Chatham! Drinks orders...

Thanks Dan for excellent service with a smile. Lovely food will come back again soon. Thoroughly enjoyed the banter

Great brunch menu. Quality ingredients, cooked very well and presented beautifully. First time for brunch could become a 'habit'.

As a local, I visit here more than anywhere else in Chatham if I’m looking for a nice sit down breakfast/brunch. The staff are by far some of the friendliest yet professional that I’ve ever come across. The food and drink are all local produce...

Welcoming and friendly staff, well presented and tasty good served in a comfortable ambience. Very clean restaurant and facilities.

Great service as always, reasonable prices, tasty meals, welcoming atmosphere, unique interior, everything perfect as always!

Excellent breakfast. Top quality ingredients. Not a cheap eatery but you get what you pay for. Very friendly staff. A gem of a place. It may take a while for the rest of that part of town to catch up!!!

Visited as we'd heard good things about it and we were given vouchers as a gift. Inside was decorated nicely only one shared toilet with little towels in the toilet! I'm glad that we had vouchers as EVERYTHING was very over priced. I paid £14...

It was my first time attending the Kent Creative monthly meeting face-to-face. My work means I can't always get to events. With Covid, I'd joined this group during lockdown and found their support, guidance and knowledge invaluable. Not to mention friendship and understanding of the...

My partner and I have been coming to this cafe for a while now. We have always had a very pleasant experience and cannot believe how nice the venue is even with its location in the middle of Chatham high street! The staff are all...

A rather cosy joint this accessed through net curtains. A lot of tables for four occupied by single diners so only a very low table near the window was available for me. But a cosy armchair more than made up for the shortness of the...

Been here a few times and always had a good experience at Chatham for breakfast, and today was no exception. Great food, of food quality, very tasty and well cooked. The staff looked after us very well and couldn’t fault them. Just love the scrambled...

Definitely worth a visit! Nice varied food. Quiet location off the High Street, hidden in the not so nice end. As more flats are being built I hope they do well. There is an art gallery where you can view and buy paintings and sculpture....

Can't believe I enjoyed such a great breakfast in Chatham!!! Table for 6 for my birthday and was welcomed with a signed card and chocolates- Thank you what a lovely gesture. Service from the team was superb, breakfast very nice which included subtle differences making...

Very cosy, in a quiet part of Chatham tucked away from the rush of the high street. Lovely food, with vegan and gluten free options. Outdoor seating surrounded with curtains and roofing to bring the cosiness outside in the nicer weather! Definitely worth booking in advance due to limited seating. Staff were attentive and friendly, and we will absolutely be returning soon!

Best place in chatham . Highly recommended 🤭🤩🤍🤩🤩🤩🤩🤩

As the title suggests, a totally unexpected find in the heart of Chatham High street! Tucked away behind hoardings and easily missed if you haven't got your eyes peeled....a little secret garden with outdoor seating that leads into a cozy indoor area, means you can...

Lovely environment and food options with so many well thought out little details that makes the experience pleasant.

Had a lovely lunch at Cafe Nucleus. Great menu and tasty food. Excellent service, good vibes and great drinks. Recommended.

Was really disappointed by the food to be honest. Avocado and eggs on toast was completely unseasoned and very bland. Eggs were also poor quality. We l shared pancakes after that which were very expensive and were drizzled with some cheap, fake ‘chocolate’ sauce. Style...

Always fabulous food and excellent service cannot fault it just an absolute gem in Chatham high street! The food is locally sourced and put together beautifully, coffees are gorgeous and have plenty of options for vegans also.

Absolutely beautiful place Had a lovely lunch there with my son Food was amazing and the staff are so friendly will definitely be back It’s beautiful